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Packard Bell M3600 manual

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Table of contents for the manual

  • Page 1

    Packard Bell oneTwo M3600 All-In-One Computer Service Guide PRINTED IN T AIW AN Service guide files and updates are availab le on the Acer/CSD web site; for more information, go to http://csd.acer .com.tw[...]

  • Page 2

    ii Packard Bell oneT wo M3600 AIO Comp uter Service Guide Revision History Refer to the table below for changes made on this version of the Packard Bell oneT wo M3600 All-In-One Computer Service Guide. Date Chapter Up dates[...]

  • Page 3

    Packard Bell oneT wo M3600 AIO Computer Service Guide iii Copyright Copyright © 2010 by Acer Incorporated. All rights rese rved. No part of this pub lication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any lan guage or computer languag e, in any form or by any means, electronic, mechanical, magne t[...]

  • Page 4

    iv Packard Bell oneT wo M3600 AIO Comp uter Service Guide Conventions The following textual conven tions are used in this service guide. SCREEN MESSAGES Denotes actual me ssages that appear on screen. NOTE Gives additional information related to the current topic. W ARNING Alerts you to any physical risk or system damage that might result from doin[...]

  • Page 5

    Packard Bell oneT wo M3600 AIO Computer Service Guide v Service Guide Coverage This Service Guide provides you with all technica l information relating to the BASIC CONFIGURA TION decided for our "glo bal" product offering. T o better fit l ocal market requirements and enha nce product competitiveness, your regional office MA Y have decid[...]

  • Page 6

    vi Packard Bell oneT wo M3600 AIO Computer Se rvice Guide[...]

  • Page 7

    vii Packard Bell oneT wo M3600 AIO Comp uter Service Guide Chapter 1 – Features an d Specifications . . . . . . . . . . . . . . . . . . . . . . . 1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Physical Specificatio ns . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 8

    Packard Bell oneT wo M3600 AIO Computer Service Guide viii Chapter 4 – Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Hardware Diagn ostic Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 System Check P rocedures . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 9

    Packard Bell oneT wo M3600 AIO Computer Service Guide 1 This chapter lists the features and specifications of the Packard Bell oneT wo M3600 AIO computer . System Features NOTE The items listed in this section are for reference only . The exact configuration of your PC dep ends on the model purchased. Component Descrip tion Processor Intel Atom D52[...]

  • Page 10

    2 Packard Bell oneT wo M3600 AIO Computer Service Guid e Physical Specifications Environmental Requirements Security • BIOS-based user and supervisor pass words • Hardware monitor • Kensington lock Power management • ACPI 2.0-compliant • Energy S tar 5.0 compliant Aspect Descriptio n System dimension (W × H × D) 61.5 × 484 × 402.5 mm [...]

  • Page 11

    Packard Bell oneT wo M3600 AIO Computer Service Guide 3 System T our The pictures and tables in this section illu strate the physical outlook of the computer . Front View Item Component 1 Integrated webcam 2 Integrated microphon e 3 Display scre en 4 S peakers 5 Power button/indicat o r • Green – System is in power-on mode • Amber – System [...]

  • Page 12

    4 Packard Bell oneT wo M3600 AIO Computer Service Guid e Right Views Item Component 1 Increase brightness key 2 Decrease brightness key 3 USB ports 4 4-in-1 card reader 5 Microphone jack 6 Headphone j ack 7 Reset button[...]

  • Page 13

    Packard Bell oneT wo M3600 AIO Computer Service Guide 5 Left and Rear Views Item Component 1 V entilation slot s 2 Mounting holes for wall mount option 3 Optical disc drive (ODD) 4 Kensington lock slot 5 Computer stand 6 Power jack 7 Ethernet po rt (RJ-45) 8 USB ports 9 PS/2 mouse port 10 PS/2 keyboard port 11 Line-out jack[...]

  • Page 14

    6 Packard Bell oneT wo M3600 AIO Computer Service Guid e Hardware Specifications Processor Chipsets BIOS Memory Item Specificati on Model Intel Atom D525 Clock speed 1.8 GHz L2 cache 1 MB # of cores 2 Socket FCBGA559 Package type 45 nm Max TDP 13 W Item Specificati on System chipset Intel NM10 Express Ch ipset Super I/O ITE 8757 Item Specification [...]

  • Page 15

    Packard Bell oneT wo M3600 AIO Computer Service Guide 7 Hard Disk Drive Optical Disc Drive Card Reader Ethernet Wireless LAN Item Specification Controller Integrated i n the Intel NM10 Express Chipset Form factor 2.5-inc h 9.5 mm Interface SA T A 2.0 Supported cap acities 160 GB • HGST HTS545016B9A300 (5400 rpm) • WD WD1600BEVT -22A23T0 (5400 r[...]

  • Page 16

    8 Packard Bell oneT wo M3600 AIO Computer Service Guid e Audio W ebcam Display AC Adapter Item Specification Controlle r Realtek ALC269 Hi gh Definition Audio Codec with Embedded Class D S peaker Ampli fier Features • T wo built-in 2W stereo speakers • Audio ja cks – Right panel: Mic r ophone and head phone jacks – Rear panel: Line-out jack[...]

  • Page 17

    Packard Bell oneT wo M3600 AIO Computer Service Guide 9 CMOS Setup Utility CMOS Setup Utility is a hardware co nfiguration program built into the system ROM. Since most systems are already properly configured and optimized, ther e is normally no need to run this utility . Y ou will need to run this utility under the following condi tions: • When [...]

  • Page 18

    10 Packard Bell oneT wo M3600 AIO Comp uter Service Guide Accessing the Setup Utility 1. T urn on the computer . If the computer is already turned on, sa ve your data and close a ll open applications, then restart the computer . 2. During POST , press Delete . If you fail to press Delete before POST is completed, you will need to restart the comput[...]

  • Page 19

    Packard Bell oneT wo M3600 AIO Computer Service Guide 1 1 Navigating through the Setup Utility Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various menu and submenu screens of the Set up Utility . The table below lists these legend keys and their respective functions. Setup Utility Menus The S[...]

  • Page 20

    12 Packard Bell oneT wo M3600 AIO Comp uter Service Guide Product Information . Field Description Processor T ype T ype of processor install ed on the system Processor S peed S peed of the processor installed on the system System Memory Size of system memory detected duri ng boot-up Product Name Offici al model name of the computer . System Serial [...]

  • Page 21

    Packard Bell oneT wo M3600 AIO Computer Service Guide 13 Standard CMOS Features Field Description Va l u e System Date Sets the system dat e. MM/DD/YYYY  (month/day/year) System T ime Sets the system t ime. HH:MM:SS (hour:minute:s econd) AHCI Port 1–2 Y our computer support s two SA T A channe ls, each channel allows one SA T A device to be in[...]

  • Page 22

    14 Packard Bell oneT wo M3600 AIO Comp uter Service Guide Advanced BIOS Features Field Description Va l u e Quick Boot When enabled, the system st arts up more quickly be e limination some of the POST routines. Enabled Disabled Quiet Boot When enabled, BI OS will show a full screen l ogo when booting; if disabled, BIOS wil l show the diagnostic POS[...]

  • Page 23

    Packard Bell oneT wo M3600 AIO Computer Service Guide 15 Advanced Chipset Features Field Description Va l u e Intel XD B it Select whether to enable th e Intel Execute Disable Bit T echnol ogy . XD Bit is a hardware-based security feature t hat can reduce exposure to viruses and malicious -code attacks and prevent harmful sof tware from executing a[...]

  • Page 24

    16 Packard Bell oneT wo M3600 AIO Comp uter Service Guide Integrated Peripherals Field Description Va l u e Onboard SA T A Controller Enables or disables the onboa rd SA T A controller . Enabled Disabled Onboard SA T A Mode Set the opera ting mode for the onboard SA T A controller . AHCI Native IDE Onboard USB Controller Enables or disables the onb[...]

  • Page 25

    Packard Bell oneT wo M3600 AIO Computer Service Guide 17 Power Management Setup Field Description Va l u e ACPI Suspend Mode Use this ite m to define how yo ur system suspends. Default value is S3 (STR), the suspen d mode is suspend to RAM, i .e., the s ystem shuts down with the excepti on of a refresh current to the sys tem memory . S3 (STR) S1 (P[...]

  • Page 26

    18 Packard Bell oneT wo M3600 AIO Comp uter Service Guide PC Health Status Field Descrip tion Va l u e CPU T emper ature System T emperature CPU Fan S peed System Fan S peed CPU Core +3.30V +5.00V 5VSB VBA T These items let s you monitor the p arameters for critical volt ages, temperatures and fan speeds. Smart Fan When enabled, fan speed will spee[...]

  • Page 27

    Packard Bell oneT wo M3600 AIO Computer Service Guide 19 Frequency/V oltage Control Field Descrip tion Va l u e S pread S pectrum When the mainboard's clock generator pu lses, the extr eme values of the pulses creat es EMI (elec t romagnetic int erference). Set this f ield to Enabled to reduce this EMI level . This reduces interference problem[...]

  • Page 28

    20 Packard Bell oneT wo M3600 AIO Comp uter Service Guide BIOS Security Features Note the following before you define a system password: • The maximum length of password contains 8 alphanumeric characters. The following keys are valid: – A-Z, a-z (case-insensitive) – 0-9 – ` - + [ ] ; ' , . /, – S pecial keypad characters: 0-9 / * [...]

  • Page 29

    Packard Bell oneT wo M3600 AIO Computer Service Guide 21 T o set a system password: 1. Select Change Supervisor Password or Change User Password , then press Ente r . The password box appears. 2. T ype a password then press Enter . 3. Retype the password to verify the first entry , then press Ent er . Y ou will be prompted to save the new password.[...]

  • Page 30

    22 Packard Bell oneT wo M3600 AIO Comp uter Service Guide Load Default Settings Execute this menu to load the factory-defa ult sett ings for all Setup parameters. Keyboard shortcut: F9 Perform the steps below to lo ad the system default settings: 1. Select Load Default Settings , then press Enter . Y ou will be prompted to load the system defaults.[...]

  • Page 31

    Packard Bell oneT wo M3600 AIO Computer Service Guide 23 Save & Exit Setup Execute this menu to save the changes made and closes the Setup Ut ility . Keyboard shortcut: F10 Exit Without Saving Execute this menu to closes the Setu p Utility witho ut making any changes.[...]

  • Page 32

    24 Packard Bell oneT wo M3600 AIO Comp uter Service Guide[...]

  • Page 33

    Packard Bell oneT wo M3600 AIO Computer Service Guide 25 This chapter provides step-b y-step instructions on how to disassemble the computer for maintenance and troubleshooting purposes. Disassembly T ools In performi ng the disassembly p rocess, you will nee d the following tools: • Wrist-grounding strap and conductive mat for preventing electro[...]

  • Page 34

    26 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Disassembly Procedures Removing the Computer Stand 1. Perform the “ Pre-disassem bly Proced ure ” on page 25 . 2. Remove the plastic shell coveri ng the computer stand screws . 3. Remove the screws securi ng the computer st and . Quantity Color To r q u e Part Number 3 Chrome 4.0 +/- 0.3[...]

  • Page 35

    Packard Bell oneT wo M3600 AIO Computer Service Guide 27 4. Remove the computer stand . Removing the Side Bars 1. Perform the “ Pre-disassem bly Proced ure ” on page 25 . 2. Remove the screws securing the side bars . Quantity Color To r q u e Part Number 2 Black 4.0 +/- 0.3 kgf-cm 86 .ZA324.8R0[...]

  • Page 36

    28 Packard Bell oneT wo M3600 AIO Co mputer Service Guide 3. Slide the side bars downward to disengage the bars’ inner tabs from the chassis, then detach the bars. Removing the Front Bezel 1. Perform the “ Pre-disassem bly Proced ure ” on page 25 . 2. Remove the side bars b y following the p rocedure described on the previous sectio n. 3. Use[...]

  • Page 37

    Packard Bell oneT wo M3600 AIO Computer Service Guide 29 Removing the W ebcam M odule 1. Remove the front bezel by following the pr ocedure described on the previous section. 2. Disconnect the webcam ca ble from the webcam modul e . 3. Push the tabs securing the webcam module. 4. Remove the webcam module from the front bezel.[...]

  • Page 38

    30 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Removing the LCD Assembly 1. Remove the front bezel by following the procedure described on the page 28 , th en disconnect the disconnect the webcam cable from the webcam module. 2. Remove the screws securing the L CD assembly to the rear cover . 3. Detach the LCD assembly from the rear co v[...]

  • Page 39

    Packard Bell oneT wo M3600 AIO Computer Service Guide 31 Removing the LCD L VDS Cable 1. Remove the LCD assemb ly by following the procedu re described on the previous section. 2. Disconnect the LCD cable from the LCD board. Removing the LCD Panel Bracket and Inverter Board 1. Remove the LCD assembly by following the procedu re described on the pag[...]

  • Page 40

    32 Packard Bell oneT wo M3600 AIO Co mputer Service Guide 4. Disconnect the inverter b oard cables from the inverter board. 5. Remove the screws securi ng the inverter b oard. 6. Remove the inverter board cage from its bracket. Quantity Color To r q u e Part Number 2 Chrome 4.5 +/- 0.3 kgf.cm 86.7A554.6R0[...]

  • Page 41

    Packard Bell oneT wo M3600 AIO Computer Service Guide 33 Removing the Optical Disc Drive 1. Remove the LCD assembly by following the procedu re described on the page 30 . 2. Disconnect the ODD power a nd data cables from the mainboard, then the ODD SA T A cable from the ODD. 3. Remove the screw securing th e ODD bracket to the chas sis. Quantity Co[...]

  • Page 42

    34 Packard Bell oneT wo M3600 AIO Co mputer Service Guide 4. Slide the ODD out of the rear cover . 5. Remove the screw secu ring the ODD bracket . 6. Detach the ODD bezel from the module. Quantity Color To r q u e Part Number 2 Chrome 2.0 +/- 0.2 kgf.cm 86.00K77.223[...]

  • Page 43

    Packard Bell oneT wo M3600 AIO Computer Service Guide 35 Removing the Hard Disk Drive 1. Remove the LCD assembly by following the procedu re described on the page 30 . 2. Remove the screw securing the HDD cage to the chassis. 3. Slide the HDD assembly towards the ODD are a to disengage the cage’s tabs from the chassis, then remove the HDD assembl[...]

  • Page 44

    36 Packard Bell oneT wo M3600 AIO Co mputer Service Guide 4. Remove the screws securing th e hard drive to its cage. 5. Slide the hard drive out of its cage. Removing the System Fan 1. Remove the LCD assembly by following the procedu re described on the page 30 . 2. Disconnect the system fan cable from the mainboard. Quantity Color To r q u e Part [...]

  • Page 45

    Packard Bell oneT wo M3600 AIO Computer Service Guide 37 3. Remove the screw secu ring the system fan. 4. Remove the system fan from the chassis. Quantity Color To r q u e Part Number 2 Chrome 2.0 +/- 0.2 kgf.cm 86.7A122.4R0[...]

  • Page 46

    38 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Removing the Heat Sink 1. Remove the LCD assembly by following the procedu re described on the page 30 . 2. Remove the system fan by following the proc edure described on t he previous section. 3. Loosen the screws securing the heat sink. 4. Remove the heat sink. Quantity Color To r q u e 4 [...]

  • Page 47

    Packard Bell oneT wo M3600 AIO Computer Service Guide 39 Removing the Memory Modules 1. Remove the LCD assembly by following the procedu re described on the page 30 . 2. Open the holding clips securing the memory modules ( a ), then remove the memory modules from the DIMM slots ( b ). Removing the W ebcam Cable 1. Remove the LCD assembly by followi[...]

  • Page 48

    40 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Removing the Power Button/LED Assembly 1. Remove the LCD assembly by following the procedu re described on the page 30 . 2. Disconnect the power button/LED cable from the mainboard. 3. Remove the power button/LED assembly from the front bezel.[...]

  • Page 49

    Packard Bell oneT wo M3600 AIO Computer Service Guide 41 Removing the Speakers 1. Remove the LCD assembly by following the procedu re described on the page 30 . 2. Disconnect the speaker cable from the mainboard. 3. Remove the speakers from the rear cover .[...]

  • Page 50

    42 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Removing the Mainboard 1. Remove the LCD assembly by following the procedu re described on the page 30 . 2. Remove the ODD by following the procedure described on th e page 33 . 3. Remove the HDD by follo wing the procedure de scribed on page 35 . 4. Remove the system fan by following the pr[...]

  • Page 51

    Packard Bell oneT wo M3600 AIO Computer Service Guide 43 This chapter lists the POST error indicators and gene ral troubleshootin g instructi ons. Procedures for BIOS recovery and clearing CMOS data are also provided. Hardware Diagnostic Procedure 1. Obtain as much detail as possible about the symptoms of the system failure. 2. V erify the symptoms[...]

  • Page 52

    44 Packard Bell oneT wo M3600 AIO Co mputer Service Guide System Internal Inspection 1. T urn off the power to the computer and all peripherals. 2. Unplug the power cord from the computer. 3. Unplug the network cable and all co nnected peripheral de vices from the computer . 4. Place the computer on a flat, steady surface. 5. Remove the TV stand an[...]

  • Page 53

    Packard Bell oneT wo M3600 AIO Computer Service Guide 45 Boot Block Recovery Code Checkpoints The boot block recovery code gets control when the BIOS determines that a BIOS recovery is required because the user has forced the upda te or the BIOS checksum is corrupt. Refer to “BIOS Recovery” section on page 57 for more information. T he followin[...]

  • Page 54

    46 Packard Bell oneT wo M3600 AIO Co mputer Service Guide POST Code Checkpoints The POST code checkpoints are the largest set of checkpoints during the BIOS preboot process. The following table describes the type of checkpoints that may occur during the POST po rtion of the BIOS. Checkpoint Desc ription 03 Disable NMI, Parity , video for EGA, and D[...]

  • Page 55

    Packard Bell oneT wo M3600 AIO Computer Service Guide 47 Checkpoint Desc ription 3C Mid POST initialization of ch ipset registers. 40 Detect different devices (Parallel ports , serial ports, and coprocessor in CPU, ... etc.) successfully installed in the system and update the BDA, EBDA…etc. 50 Programming the memory hole or an y kind of im plemen[...]

  • Page 56

    48 Packard Bell oneT wo M3600 AIO Co mputer Service Guide DIM Code Checkpoints The Device Initialization Manager (DIM) get s control at various times during BIOS POST to initial ize dif ferent system busses. The following table describes the main checkpo ints where the DIM module is accessed. POST Error Indicators When a system error is detected du[...]

  • Page 57

    Packard Bell oneT wo M3600 AIO Computer Service Guide 49 Boot Storage Device Message Descript ion Boot Failure... This is a generic message indicating the BIOS could not boot from a particular device. This message is u sually follow ed by other info rmation concerning the device. Invalid Boot Diskette A diskette was found in the d rive, but it is n[...]

  • Page 58

    50 Packard Bell oneT wo M3600 AIO Co mputer Service Guide 5th Master Hard Disk Error The IDE/A T API device co nfigured as Master in the 5th IDE controller could not be properly initialized by the BIOS. This message is typical ly displayed when the BIOS is trying to detect and config ure IDE/A T API devices in POST . 5th Slave Hard Disk Error The I[...]

  • Page 59

    Packard Bell oneT wo M3600 AIO Computer Service Guide 51 Virus-related System Configuration S.M.A.R.T . Command Failed The BIOS tried to send a S.M.A.R.T . message to a hard disk, but the command transaction failed. This message can be reported by an A T API device using the S.M.A.R.T . error reporting standard. S.M.A.R. T . failure messages may in[...]

  • Page 60

    52 Packard Bell oneT wo M3600 AIO Co mputer Service Guide CMOS Miscellaneous PCI ROM conflict A PCI adapter generated an I/O resource conflict when configu red by BIOS POST . PCI IRQ conflict A PCI adapter ge nerated an I/O resource conflict when configured by BIOS POST . PCI IRQ routing table error BIOS POST (DIM code) found a PCI device i n the s[...]

  • Page 61

    Packard Bell oneT wo M3600 AIO Computer Service Guide 53 Index of Symptom-to-FRU Error Messages T o use the information in this section to diagnose a problem: 1. Find the error symptom in the left column. 2. If directed to a check procedure, replac e the FRU indicate d in the check procedure. If no check procedure is indicated, the first Action/FRU[...]

  • Page 62

    54 Packard Bell oneT wo M3600 AIO Co mputer Service Guide NOTE Ensure the memory modu les are installed pr operly and the contact leads are clean before diagnosing any system problems. Hard Disk Drive-related Symptoms Symptom/Error Action/FRU Hard disk dr ive test failed . • Enter CMOS Setup and load the default settings. • Hard disk drive cabl[...]

  • Page 63

    Packard Bell oneT wo M3600 AIO Computer Service Guide 55 Real-Time Clock- relate d Symptoms Symptom/Error Action/FRU Real-time clock is i naccurate. • Ensure the information in the S tandard CMOS Feature of BIOS Setup is set correctly . • R TC battery • Mainboard Audio-related Symptoms Symptom/Error Action/FRU Audio software program invoked b[...]

  • Page 64

    56 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Printer-re lated Symptoms Symptom/Error Action/FRU Printing failed. • Ensure the printer driver is pr operly installed. Refer to the printer service manual . • Printer • Printer cable • Mainboard. Printer problems. • Refer to the service manual for the printer . Keyboard-related Sy[...]

  • Page 65

    Packard Bell oneT wo M3600 AIO Computer Service Guide 57 BIOS Recovery When you boot up the computer and you hear one long beep, followed by a sh orter one, the system BIOS is damaged. This maybe cause by an interruption during a BIOS flash procedure (e.g. a power outage) or a corrupted BIOS code, which will cause the system to go into an unbootabl[...]

  • Page 66

    58 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Clearing CMOS Y ou may need to clear the Setup configuration va lues (C MOS) if the configuration has been corrupted, o r if incorrect settings made in the Setup Utility caused erro r messag es to be unreadable. This procedure will clear the BIOS supervisor p assword as well. Use the CMOS1 j[...]

  • Page 67

    Packard Bell oneT wo M3600 AIO Computer Service Guide 59 This chapter shows the block diagram and board layout of th e Packard Bell oneT wo M3600 AIO co mputer . Block Diagram The core subsystems of the Packard Bell oneT wo M 3600 computer ar e depicted in th e following block diagram. System Architecture Chapter 5[...]

  • Page 68

    60 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Mainboard Layout This section shows the ma jor mainboard components. Item Code Component 1 U7 Intel NM10 Express Chipset 2 BT1 RTC bat te ry 3 U41 Mini Card slot for optional WLAN module (802.1 1 b/g/n) 4 DIMM1 DDR3 slot 1 5 DIMM2 DDR3 slot 2 6 U4 Processor 7 LV D S 1 LCD cable connector 8 C[...]

  • Page 69

    Packard Bell oneT wo M3600 AIO Computer Service Guide 61 14 CAM_CN1 Webcam cable connector 15 PWR1 Power jack 16 RJ1 Ethernet port 17 USB5 and USB_REAR1 Rear USB ports 18 MS1 PS/2 mou se port 19 KB1 PS/2 keyboard port 20 LINEOUT_JK1 Line-out jack 21 CMOS1 Clear CMOS jumper 22 INT_SPK1 Sp eaker cable connector 23 SWLED2 Power button/LED cable connec[...]

  • Page 70

    62 Packard Bell oneT wo M3600 AIO Co mputer Service Guide[...]

  • Page 71

    Packard Bell oneT wo M3600 AIO Computer Service Guide 63 This chapter gives you the FRU (Field Replaceabl e Unit) listing of the Packard Bell oneT wo M3600 computer global configurations. Refer to this li st when or dering for repair part s or fo r RMA (Return Merchandise Authorization). IMPORT AN T Part number changes will not be noted in this pr [...]

  • Page 72

    64 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Exploded Diagram No. Component 1 Side bars 2 LCD panel b racket 3 HDD cage 4 Rear cover assembly 5 ODD bezel 6 Inverter board bracket 7 ODD bracket 8 Power button/LED assembly 9 LCD panel 10 Front bezel[...]

  • Page 73

    Packard Bell oneT wo M3600 AIO Computer Service Guide 65 FRU List System Model: ACER_oTM3600_PMARR Category Part Name Part Number Boards Mainboard MAINBOARD OTM3600 INTEL NM10 RTL81 1 1DL W/CPU 1.8G W/O DIMM MB.U6E01.001 Inverter board INVERTER BOARD 2L 2PIN DARFON VZ.12164.501 19.VC001.001 INVERTER BOARD 2L YN V -W21A 2PIN 19.VBK01.001 Webcam modu[...]

  • Page 74

    66 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Category Part Name Part Number Heat sink CPU HEA TSINK W/O F A N 60.VBK01.007 System fan FA N 23.VBK01.001 FA N 23.VBK01.002 Hard drive HDD 160GB 5400RPM 2.5" SA T A HGST P ANTHER-B HTS545016B9A300 F/W:C60 F KH.16008.027 HDD 160GB 5400RPM 2.5" SA T A WD ML320S WD1600BEVT - 22A23T0 [...]

  • Page 75

    Packard Bell oneT wo M3600 AIO Computer Service Guide 67 Category Part Name Part Number Case / Cover / Bracket / Assembly Front bezel FRONT BEZEL 18.5" W/LOGO 60.U6E01.002 Rear cover BACK COVER 18.5 60.U6E01.001 Computer stand ASSEMBL Y HINGE 60.NC401.004 Computer stand hinge cover HINGE COVER 42.VBK01.002 Side bars FOOT ST AND LEFT 60.VBK01.0[...]

  • Page 76

    68 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Category Part Name Part Number Cables Power button /LED cable POWER LED SW ITCH CABLE 50.VBK01.003 ODD SA T A cable ODD SA T A CABLE 50.NC401.002 ODD SA T A CABLE 50.VBK01.001 Inverter board cable INVER TER BOIARD CABL E 50.VBK01.006 LCD L VDS cable L VDS CABLE 50.VBK01.005 Webcam cabl e CAM[...]

  • Page 77

    Packard Bell oneT wo M3600 AIO Computer Service Guide 69 Category Part Name Part Number USB keyboard (continuation) KEYBOARD CHIC ONY KU-0906 USB 85KEY BLACK THAILAND KB.USB03.2 77 KEYBOARD CHIC ONY KU-0906 USB 85KEY BLACK TURKMEN KB.USB03.3 02 KEYBOARD CHIC ONY KU-0906 USB 86KEY BLACK ARABIC/FRENC H KB.USB03.3 00 KEYBOARD CHIC ONY KU-0906 USB 86KE[...]

  • Page 78

    70 Packard Bell oneT wo M3600 AIO Co mputer Service Guide USB keyboard (continuation) KEYBOARD CHIC ONY KU-0906 USB 86KS BLACK TURKISH-Q KB.USB03.2 99 KEYBOARD CHIC ONY KU-0906 USB 86KS BLACK UK KB .USB03.241 KEYBOARD CHIC ONY KU-0906 USB 90KEY BLACK JAP ANESE KB.USB03.2 44 KEYBOARD CHIC ONY KU-0906 USB 85KS BLACK US KB .USB03.240 KEYBOARD CHIC ONY[...]

  • Page 79

    Packard Bell oneT wo M3600 AIO Computer Service Guide 71 This appendix provides features summa ry for each of the Packard Bell oneT wo M3600 comp uter model configurations. Item Specification S pecifica tion Project name pMarr Model name oTM3600 Acer part number PW .U6EE8.001 PW .U6E08.001 Description oTM3600 CH EMEA001 W7ST32EMPHO2009/A TMD525B/2G[...]

  • Page 80

    Packard Bell oneT wo M3600 AIO Computer Service Guide 72[...]

  • Page 81

    Packard Bell oneT wo M3600 AIO Computer Service Guide 73 This computer ’s compat ibility is tested and verified by Acer ’s internal testing department. All of its system functions are tested for both the Home Basi c and Home Premium editions of Microsoft’s Windows V ista operating system. Refer to the following lists for components, adapter c[...]

  • Page 82

    Packard Bell oneT wo M3600 AIO Computer Service Guide 74 Item Device Name V endor USB HDD 2.5-inch Port able 80 GB Hard Disk T ranscend USB ODD DVD+R/RW (USB 2.0) Plextor USB Hub and Others Huawei Mobile Connect E220 USB Modem 3G (E220: HSDP A/UMTS/EDGE/ GPRS/GSM ) Huawei PowerSync USB2.0 4-Port Mini Hub (HU151W Whit e) PowerSync T echworks 4-Port [...]

  • Page 83

    Packard Bell oneT wo M3600 AIO Computer Service Guide 75 Approved V endor List (A VL) Component V endor Ty p e Descrip tion Part Number Mainboard kit Wistron pMarr WINM10_1394(N)_Logo(N)_ Eup(Y) Mainboard oTM3600 Intel NM10 R TL81 1 1DL AIO 18.5 W/O 1394 LF MB.U6E01.0 01 Front bezel Wi stron P AIO1018 Wistron PB Bezel P AIO1018 for 18.5" w/i H[...]

  • Page 84

    76 Packard Bell oneT wo M3600 AIO Comp uter Service Guide Card reader Wireless LAN kit Lite-On 802.1 1 b/g/n (mini-card)(half size) Lite-On WN6602RH, Ralink R T3090 WLAN Lite-On WN6602RH, Ralink RT3090, 802.1 1b/g/n 1x1 WLAN (mini-card) Half Size NI.10200.034 802.1 1 b/g/n (mini-card)(half size) Kit Lite-On WN6602RH Kit WLAN ANTENN A MAIN WLAN 680 [...]

  • Page 85

    Packard Bell oneT wo M3600 AIO Computer Service Guide 77 USB keyboard (continuation) USB/0910B Keyboard CHICONY KU-0 906 USB 86KS Black Bel gium KB.USB03 .286 USB/0910B Keyboard CHICONY KU-0 906 USB 86KS Black Ice landic KB.USB03.287 USB/0910B Keyboard CHICONY KU-0 906 USB 86KS Black No rwegian KB.USB03.288 USB/0910B Keyboard CHICONY KU-0 906 USB 8[...]

  • Page 86

    Packard Bell oneT wo M3600 AIO Computer Service Guide 78[...]

  • Page 87

    Packard Bell oneT wo M3600 AIO Computer Service Guide 79 This appendix describes online te chnical support services avail able to help you repair your Acer products. If you are a distributor , dealer , ASP or TPM, please re fer your technical queries to your local Acer branch office. Acer branch of fi ces and regional business units can access our [...]

  • Page 88

    Packard Bell oneT wo M3600 AIO Computer Service Guide 80[...]

  • Page 89

    Packard Bell oneT wo M3600 AIO Computer Service Guide 81 A AC adapter part number 68 specifications 8 AC power cord, part number 68 AC power jack 5 ACPI, see Advanced Configuration Power Interface 2 Advanced BIOS Features menu 14 Advanced Chipset Features menu 15 Advanced Configuration Power Interface specifications 2 wake-up options 17 antivirus s[...]

  • Page 90

    82 Packard Bell oneT wo M3600 AIO Co mputer Service Guide Exit Without Saving menu 2 3 exploded view 64 F Field Replaceable Unit, see F RU list 63 Frequency/V oltage Control menu 19 front bezel part number 67 remove 28 FRU list components list 65 exploded view 64 part number updates 63 G graphics controller 1 H hard disk drive bracket, part number [...]

  • Page 91

    Packard Bell oneT wo M3600 AIO Computer Service Guide 83 HDD bracket 67 heat sink 66 inverter board 65 inverter board cable 68 inverter board cover 67 keyboard 68 LCD LVDS cable 68 LCD panel 66 LCD panel bracket 67 mainboard 65 memory module 65 modem 66 mouse 70 ODD bezel 67 ODD bracket 6 7 ODD SATA cable 68 optical disc drive 66 power button 67 po[...]

  • Page 92

    84 Packard Bell oneT wo M3600 AIO Co mputer Service Guide troubleshooting BIOS checkpoints 44 BIOS recovery 57 clearing CMOS 58 component failure 53 hardware diagnostic procedure 43 online support information 79 POST error indicators 48 U USB ports bootable device 16 legacy device 16 right 4, 5 user p assword 20 V VESA mounting 1 W wall mount optio[...]