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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Panasonic AW‑HE60HE, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Panasonic AW‑HE60HE one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Panasonic AW‑HE60HE. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Panasonic AW‑HE60HE should contain:
- informations concerning technical data of Panasonic AW‑HE60HE
- name of the manufacturer and a year of construction of the Panasonic AW‑HE60HE item
- rules of operation, control and maintenance of the Panasonic AW‑HE60HE item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Panasonic AW‑HE60HE alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Panasonic AW‑HE60HE, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Panasonic service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Panasonic AW‑HE60HE.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Panasonic AW‑HE60HE item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
VQT4M09 PN0712MS0 -FJ Printed in Japan ENGLISH Before operating this product, please read the instructions carefully and save this manual for future use. Installation Instructions provided Operating Instructions <Basics> HD Integrated Camera Model No. AW‑HE60HN Model No. AW‑HE60SN Model No. AW‑HE60HE Model No. AW‑HE60SE How[...]
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Page 2
2 ENGLISH p How to open the operating instruction manual PDF files Discontinue installation if the installation screen of the software opens as a result of inserting the CD-ROM. When [INDEX.pdf] on the CD-ROM is opened, a list of the operating instruction manuals will be displa yed. Click on the document name of the man ual to be opened. p [...]
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Page 3
3 T rademarks and registered trademarks p Microsoft ® , Windows ® , Windows ® 7, Internet Explorer ® , ActiveX ® and DirectX ® are either registered trademarks or trademarks of Microsoft Cor poration in the United States and other countries. p Intel ® and Intel ® Core TM are trademarks or registered trademarks of Intel Cor poration [...]
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Page 4
4 Contents Installation Instructions Operating Instructions Read this first! ..................................................................5 Installation precautions ...................................................6 How to install and connect the unit ................................8 When using the WV -Q105 (optional accessor y) ..........1[...]
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Page 5
5 Installation Instructions indicates saf ety information. W ARNING: T o prev ent injur y , this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. CA UTION: This camera intended f or use only with the Mount Brac ket enclosed with the unit and P anasonic Direct Ceiling Mount Brac ket, WV -Q105[...]
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Page 6
6 Installation precautions P anasonic does not accept any responsibility f or accident or damage during installation if procedure in this manual is not f ollowed. T o installation personnel Read the “Installation Instr uctions” thoroughly and then perform the operation correctly and saf ely . Also , alwa ys read the “Read this first!” (page[...]
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Page 7
7 Installation Instructions Installation precautions (continued) Be absolutely sure to use the supplied brac kets and screws to install the camera. p Do not mount the unit by emplo ying any methods other than those specified. p Do not remodel the mounting brac ket or mounting screws provided with the unit. Before installation, al ways di[...]
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Page 8
8 Ho w to install and connect the unit Be absolutely sure to read thr ough the “Read this fir st!” (pa ge 5) and “Installation precautions” (pages 6 to 7). The procedure given here is f or the kind of installation where the unit is suspended from an ov erhead surf ace, but the same steps are f ollowed f or a stand-alone installation. If the[...]
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Page 9
9 Installation Instructions How to install and connect the unit (continued) 2 Mount the mount brac ket onto the installation surface. p Use the brac ket mounting screws (M4, bind-head: 10 mm long) supplied with the unit. p F or proper clamping torque, securely attach the screws using the specified tools . Screw diameter Clamping torqu[...]
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Page 10
10 How to install and connect the unit (continued) 4 Mount the unit. p Align the position of the hole f or checking the positioning with the status displa y lamp. p Align the holes on the camera main unit used to inser t the bottom panel with the protrusions on the mount brack et used f or inser ting the camera, push the brack et and cam[...]
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Page 11
11 Installation Instructions How to install and connect the unit (continued) 6 Connect the rear panel connector s. Anchor the A C adaptor cable in place using the cable clamp . Cable clamp Strap part LAN cable LAN cable Interface cable Interface cable Video output cable Coaxial cab les A C adaptor cable A C adaptor cable [A W -HE60H] [A W -HE[...]
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Page 12
12 How to install and connect the unit (continued) p w When using the WV -Q105 (optional accessory) It is recommended that you pro vide an inspection opening or other such space for access purposes in the area near where the equipment is installed in order to f acilitate installation and the wir ing connections work. Bef ore mounting the mount brac[...]
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Page 13
13 Installation Instructions How to install and connect the unit (continued) When installing the unit on a wall (installation example) 1 Before proceeding, fashion an L-shaped mounting fixture, and attach the fixture securel y to the wall where the unit will be installed. IMPORT ANT p Bef ore installing the unit, check that the surf ace o[...]
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Page 14
14 Changing the direction of the nameplate When the unit is mounted on the ceiling, its nameplate will be upside down. The direction of the unit’ s nameplate can be changed. 1 Push in the par t indicated by the arr ow , and pull out the nameplate. 2 Chang e the direction of the nameplate. 3 Push the nameplate back into place.[...]
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Page 15
15 Installation Instructions Remo ving the camera 1 T urn off the circuit breaker and power . 2 Remove the cable co ver . p Remov e the screw (M3) f or the cable co ver used to secure the cov er . p Push the tab par ts of the cov er to disengage the cover . 3 Disconnect the cables. Disconnect the power cab le, video cab le, and [...]
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Page 16
16 Stand-alone installation (when the mount brac ket is going to be used) The same steps are f ollowed as f or the kind of installation where the unit is suspended from an ov erhead surface (pages 8 to 11). 1 Check the mounting space. p As with installing the unit suspended from an ov erhead surface , carefully check the space where the unit[...]
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Page 17
17 Installation Instructions Stand-alone installation (when the mount bracket is going to be used) (continued) 5 Check the mounting. 6 Connect the rear panel connectors. LAN cable LAN cable Interface cable Interface cable Video output cable Coaxial cables A C adaptor cable A C adaptor cable [A W -HE60H] [A W -HE60S] Square hole (one at eit[...]
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Page 18
18 Stand-alone installation (when the mount brac ket is not going to be used) p w When installing the unit on a desktop Place the unit flat on the surface. p Install the unit in a stab le location which will not be susceptible to shaking. If the unit is installed in a location which is susceptible to shaking, this will cause the unit’ s image[...]
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Page 19
19 Installation Instructions Connections p w Connections with an HD monitor HD monitor HDMI signal (A W -HE60H only), SDI signal (A W -HE60S only) or HD analog component signal HD Integrated Camera A W -HE60 Wireless remote controller (optional accessory) Up to four units can be oper ated using one remote control.[...]
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Page 20
20 Connections (continued) p w Connections with a controller (A W -RP655 or A W -RP555) Y PB PR V IN OUT LAN cable (straight cable) Pan-tilt head/ camera control signals HD Integrated Camera A W -HE60 Multi Hybrid Control P anel A W -RP555 HDMI/SDI video signal A C Adapter A W -PS550 Accessory AC adaptor Monitor Multi-Function Controller A W -RP655[...]
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Page 21
21 Installation Instructions Connections (continued) p w System example 1 (Serial contr ol) Y PB PR V IN OUT Accessory A C adaptor HD Integrated Camera A W -HE60S HD Integrated Camera* A W -HE60S SDI video signal Switcher Monitor 1 Monitor 2 Monitor Monitor Pan-tilt head and camera control signal (LAN cable (straight cable) System T ALL Y A C Ad[...]
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Page 22
22 Connections (continued) p w System example 2 (IP contr ol) Accessory A C adaptor Accessory A C adaptor Accessory A C adaptor HD Integrated Camera A W -HE60S HD Integrated Camera* A W -HE60S Genlock signal generator SDI video signal Switching hub LAN cable (straight cable) Compact Live Switcher A W -HS50 Monitor 1 Monitor 2 Monitor Monitor LAN ca[...]
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Page 23
23 Installation Instructions Appearance Unit: mm (inch) R80 (R3-5/32) 160 (6-5/16) 85 (3-11/32) 80 (3-5/32) 72 (2-13/16) 166 (6-9/16) 3 (1/8) 55 (2-3/16) 123 (4-13/16) 175 (6-7/8) A W -HE60H A W -HE60S[...]
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Page 24
24 indicates saf ety information. CA UTION RI S K OF EL EC TR I C SH O CK D O N O T O PE N CA UTION: T O REDUCE THE RISK OF ELECTRIC SHOCK, DO NO T REMOVE CO VER (OR BA CK). NO USER SER VICEABLE P ARTS INSIDE. REFER TO SER VICING T O QU ALIFIED SERVICE PERSONNEL. The lightning flash with arrowhead symbol, within an equilateral triangle, is intended[...]
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Page 25
25 Operating Instructions indicates saf ety information. This de vice complies with par t 15 of the FCC Rules. Operation is subject to the f ollowing two conditions: (1) This de vice may not cause harmful interference , and (2) this device m ust accept any interf erence received, including interf erence that may cause undesired operation. FCC No[...]
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Page 26
26 indicates saf ety information. W ARNING: This equipment must be ear thed. T o ensure safe operation, the three-pin plug must be inser ted only into a standard three-pin power point which is eff ectively ear thed through the normal household wiring. Extension cords used with the equipment must hav e three cores and be correctly wired to provide c[...]
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Page 27
27 Operating Instructions EMC NO TICE FOR THE PURCHASER/USER OF THE APP ARA TUS 1. Applicable standar ds and operating envir onment The apparatus is compliant with: • standards EN55103-1 and EN55103-2 2009, and • electromagnetic environment E4. In a residential, commercial, light industr ial and urban outdoors environment, this product ma y [...]
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Page 28
28 FOR U .K. ONL Y This appliance is supplied with a moulded three pin mains plug f or your saf ety and conv enience. A 13 amp fuse is fitted in this plug. Should the fuse need to be replaced please ensure that the replacement fuse has a rating of 13 amps and that it is approv ed by AST A or BSI to BS1362. Check f or the AST A mar k or the BSI [...]
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Page 29
29 Operating Instructions Bef ore use p w Over view p This unit is a compact full HD camera integr ated with a pan-tilt head and f eatur ing a 1/3-type full HD MOS sensor and digital signal processor (DSP). p In addition to its optical 18 zoom lens , the unit comes with a 10 digital zoom to achie ve high-quality shooting that ov [...]
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Page 30
30 Bef ore use (continued) IMPOR T ANT p Failure to pr ovide the required per sonal computer en vironment ma y slow down the delineation of the images on the screen, make it impossible for the web bro wser to work and cause other kinds of prob lems. p When using Microsoft ® Windows ® 7, ref er to the “Notes on Windows ® 7” (page 105 [...]
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Page 31
31 Operating Instructions Characteristics Multiple number of f ormats suppor ted p A multiple number of output f ormats including 1080i/720p with 59.94 Hz/50 Hz are suppor ted. The 29.97 Hz/25 Hz outputs are also suppor ted in the 1080i output format. p By using VIDEO OUT signals, HD f ormat signals and SD f or mat signals can be output [...]
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Page 32
32 Contr oller suppor ted p A W -RP655 p A W -RP555 p A W -RP50 p It may be necessary to upgrade the version of the controller in or der to support the unit. Consult with your dealer . w When connecting the A W -RP655 p The camera menus that are oper ated using the LCD panel on the A W -RP655 cannot be used. Use the camera me[...]
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Page 33
33 Operating Instructions Operating precautions Shoot under the proper lighting conditions. T o produce pictures with eye-pleasing colors , shoot under the proper lighting conditions. The pictures ma y not appear with their proper colors when shooting under fluorescent lights. Select the proper lighting as required. T o ensure a stable performan[...]
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Page 34
34 Operating precautions (continued) T urn off the power before connecting or disconnecting the cables. Alwa ys be sure to turn off the power bef ore connecting or disconnecting the cables . Handle the unit carefully . Do not drop the unit or subject it to strong impact or vibration. Doing so ma y cause the unit to malfunction. When the unit is not[...]
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Page 35
35 Operating Instructions Concerning the wireless remote contr ol (optional accessory) This unit can be operated by remote contr ol using a wireless remote control (model n umber: A W-RM50G) purc hased separately . Check out the f ollowing points bef ore using the wireless remote control. Consult your dealer concerning the pur chase of a wireles[...]
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Page 36
36 P ar ts and their functions p w Camera unit <Rear panel (A W -HE60H)> <Rear panel (A W -HE60S)> <Bottom panel> 1 Mount brac ket for installation surface (supplied accessory) Mount this brac ket onto the installation surf ace, and then attach the camera main unit to the brac ket. 2 Dr op-prevention wire Pull out the wire from th[...]
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Page 37
37 Operating Instructions P ar ts and their functions (continued) 9 LAN connector f or IP control [LAN A CT/LINK] This LAN connector (RJ45) is connected when e xercising IP control ov er the unit from an external de vice. Use a cable with the f ollowing specifications f or the connection to the LAN connector : When connecting through a hub: LAN [...]
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Page 38
38 P ar ts and their functions (continued) p w Wireless remote controller (optional accessory) 1 ON/ST ANDBY b utton Each time this is pressed f or 2 seconds, operation s witches between tur ning on the unit’ s pow er and establishing the standb y status. p When operation is transf erred to the standby mode: The current pan-tilt position is s[...]
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Page 39
39 Operating Instructions P ar ts and their functions (continued) 9 PRESET/LIMIT button This is used to register the settings in the preset memories or set or release the limiters. When a preset memor y call button is pressed while the PRESET/LIMIT button is held do wn, the information on the unit’ s current direction and other settings is reg[...]
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Page 40
40 Setting the remote contr ol IDs The wireless remote control (optional accessor y) is capable of operating up to f our units. IDs are used to set which units are selected when the [CAM1], [CAM2], [CAM3] and [CAM4] buttons on the wireless remote control hav e been pressed. p When operating a multiple n umber of these units using wireless remot[...]
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Page 41
41 Operating Instructions Netw ork settings p w Installing the software Be absolutely sure to read through the “Readme.txt” on the CD-ROM supplied with the unit first bef ore attempting to install the software . p This is necessary only when using a personal computer running Windo ws. Software pro vided on the CD-ROM p Easy IP Setup [...]
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Page 42
42 Netw ork settings (continued) 1 Star t the Easy IP Setup Software . 2 Press the [ Search ] b utton. 3 Click the MA C address/IP address of the camera to be set, and clic k the [ Network setting ] button. p When a DHCP server is being used, the IP address allocated to the unit can be check ed by clicking the [ Search ] b utton of the[...]
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Page 43
43 Operating Instructions T r oub leshooting p q Operation Symptom Cause and remedial action Reference pages No power p Is the A C adaptor securely connected to the A C outlet? ––– p If the power plug of the A C adaptor connected pr operly? ––– p If the unit is connected to the controller , has it been connected properl y[...]
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Page 44
44 Symptom Cause and remedial action Reference pages The adjustment of the slowest speed at which the camera is to start panning and tilting fails to be completed for the A W -RP655 or A W -RP555 Do not attempt to adjust the slowest speed at which the camera is to start panning and tilting since this adjustment does not need to be undertaken when t[...]
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Page 45
45 Operating Instructions Symptom Cause and remedial action Reference pages No access is possible from the web br owser p Has the same IP address setting been used f or another device? Is there a lack of consistenc y between the address set and the network subnet at the installation destination? [When the personal computer is connected t[...]
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Page 46
46 T r oubleshooting (continued) Symptom Cause and remedial action Reference pages The settings on the web setting screen are not updated or display ed properly p The unit’ s ports may be filtered b y the firewall or other function of the anti-virus software. Change the HTTP por t number of the unit to a port number which will not be filt[...]
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Page 47
47 Operating Instructions p q Video Symptom Cause and remedial action Reference pages No pictures are display ed or the pictures are disturbed p Has the unit been connected properl y to the other connected devices? P .19 to 22 p If the system is configured in such a wa y that the picture is also switched when the unit to be operated is s[...]
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Page 48
48 Symptom Cause and remedial action Reference pages No images are output in the 1080/59.94p format p Is the model A W -HE60S being used? 1080/59.94p video signals cannot be used with the model A W -HE60S. Use the model AW -HE60H instead. ––– p Has “59.94p” been selected as the Format setting? Select the F or mat setting a[...]
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Page 49
49 Operating Instructions T r oubleshooting (continued) Symptom Cause and remedial action Reference pages When the flash is fired during shooting, only the top or bottom of the screen becomes lighter p With a MOS image sensor , the shooting timing differ s slightly between the top left and bottom right of the screen. This means that when the[...]
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Page 50
50 p q IP videos Symptom Cause and remedial action Reference pages No images are display ed p Has the plug-in viewer software been installed? Install the plug-in view er software. P .41 p Is the DirectX version 9.0c or abo ve? Check the DirectX v ersion by taking the f ollowing steps: 1 F rom the Start menu of the personal computer [...]
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Page 51
51 Operating Instructions T r oubleshooting (continued) Symptom Cause and remedial action Reference pages The images are not refreshed satisfactorily or they are not displa yed p Follow the steps belo w to delete the temporary Internet files (Cache). [When using Windows] 1 In Internet Explorer , select [T ools] [Internet Options]. 2 Clic[...]
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Page 52
52 T r oubleshooting (continued) Symptom Cause and remedial action Reference pages When multiple web bro wsers have been started up and H.264 images are display ed, multiple camera images will be display ed in sequence in each web br owser . p This troub le may occur with certain combinations of the PC display adapter and driver used. If th[...]
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Page 53
53 Operating Instructions p q W eb settings Depending on the OS installed on the personal computer , the f ollowing ma y occur . F ollow the instructions below when the f ollowing has occurred. By perf or ming the f ollowing solutions, other applications and the security le vel ma y not be affected. [When using Windows] The “Information bar”[...]
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Page 54
54 [When using Mac OS X] Symptom Cause and remedial action Reference pages When the unit’ s IP address is input into Safari, the bro wser closes p In Safari, select [Safari] [Block P op-Up Windows], and then remove its c heck mark. ––– T r oubleshooting (continued)[...]
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Page 55
55 Operating Instructions Specifications P ower requirements: DC 12 V (A C adaptor provided) Current consumption: 1.3 A (A W -HE60H) 1.4 A (A W -HE60S) indicates saf ety information. p w GENERAL Ambient operating temperature: 0 °C to 40 °C (32 °F to 104 °F) Storage temperature: –20 °C to 50 °C (–4 °F to 122 °F) Allowable humidity ran[...]
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Page 56
56 Specifications (continued) p w FUNCTIONS AND PERFORMANCE [Camera unit] Imaging sensors: 1/3-type Full-HD MOS Lens: Motor ized 18 zoom, F1.6 to F2.8 (f=4.7 mm to 84.6 mm; 35 mm equivalent: 36.9 mm to 664.5 mm) Focus: Switching between auto and manual Focus distance: Entire zooming range: 1.0 m (3.28 ft) Wide end: 30 cm (0.98 ft) Color separat[...]
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Page 57
57 Operating Instructions Specifications (continued) [Network] Network: 10BASE-T/100BASE-TX, RJ45 connector Image resolution: H.264 *1 V GA (640 480), QVGA (320 240) Max. 30 fps JPEG V GA (640 480), QVGA (320 240) Max. 30 fps *1: These resolutions can only be used in Windows. Image compression system: H.264 Image quality: T ransm[...]
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Page 58
58 未更新 p x A A C Adapter (Option) ................................................... 19, 20 A C adaptor (Supplied) ................................................ 31, 49 A C adaptor cable ........................................................ 11, 16 A W -CA20T6G ....................................................... 19, 20, 31 A W -HS50 [...]
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Page 59
59 Memo[...]
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Page 60
Web Site: http://panasonic.net © Panasonic Corporation 2012 Information on Disposal f or Users of W aste Electrical & Electronic Equipment (private households) This symbol on the products and/or accompanying documents means that used electrical and electronic products should not be mixed with gener al household waste. For proper treatment, rec[...]