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Panasonic BB-HGW700A manual

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Table of contents for the manual

  • Page 1

    Network Camera Management System Installation/Troubleshooting Model No. BB-HGW700A 1 Bef ore Using ............. .............................. ................ 3 1.1 Impor tant Saf ety Instructions ..... ................ .............. ............ 3 1.1.1 FCC and Other Info r mation ............ .................................. ............... [...]

  • Page 2

    Installation/T roubleshooting 2 Intr oduction How to Use This Docume ntation This product includes the f ollowing two manual types. • Installation/T roub leshooting (this manual) Installation/T roubleshooting provides an explanation of included accessories, a guide to initial setup and troubleshooting tips. • Operating Instructions (i ncluded o[...]

  • Page 3

    3 [F or assistance, please call: 1-800-272 -7033] Installation/T roubleshooting 1B e f o r e U s i n g 1.1 Impor tant Safety Instructions When using this product, basic safety precautions should alwa ys be follow e d to reduce the risk of fire, electric shock, or personal injur y . 1. Read and understand all instr uctions. 2. K eep the se instructi[...]

  • Page 4

    Installation/T roubleshooting 4 1.1.1 FCC and Other Inf o rmation This equipment has been tested and found to comply with the limits f or a Class B digital device, pursuant to P a r t 15 of the FCC Rules. These limit s are desig ned to provide reasonable protection against har mful interference in a residential installation. This equipment generate[...]

  • Page 5

    5 [F or assistance, please call: 1-800-272 -7033] Installation/T roubleshooting This device complies with P ar t 15 of the FCC Rules. Operation is subject to the following tw o conditions: (1) This device ma y not cause har mful interference, and (2) this de vice must accept any interference receiv ed, includi ng interference that ma y cause undesi[...]

  • Page 6

    Installation/T roubleshooting 6 1.1.2 Security Cautions When using this product, take appropriate meas ures to av oid th e fo llowing security breaches. • Leaks of private inf or mation via this prod uct • Illegal use of this product by a third party • Interference or suspension of the use of this product b y a third par ty T ake the f ollowi[...]

  • Page 7

    7 [F or assistance, please call: 1-800-272 -7033] Installation/T roubleshooting 2 Installation 2.1 Fr o m Star t to Finish Notes • Steps 1 to 5 are explained in this manual. • Steps 6 is exp lained in Op eratin g Instr uctions on the CD- ROM. 1 Check the Accessories 2 Connect This Pr oduct 3 Set Up the PC 4 Register an ISP and Connect to the In[...]

  • Page 8

    Installation/T roubleshooting 8 2.2 Chec k the Accessories Main Unit and Inc luded Accessories The follo w ing items are provided with this product. Ad ditional pieces can be ordered by calling 1-800- 332-5368. Accessories to be Pro vided by Customer • Ether net Cable (category 5 straight cable) - 1 pc. •N e t w o r k C a m e r a •P C Main un[...]

  • Page 9

    9 [F or assistance, please call: 1-800-272 -7033] Installation/T roubleshooting 2.3 Connect This Pr oduct 1. Raise th e antenna . 2. Connect the modem to this product's W AN jack . 3. Connect the PC to this product's LAN jack . 4. Inser t the AC adaptor cord into the DC IN jac k of this product . 5. Inser t the AC cord into the A C adapto[...]

  • Page 10

    Installation/T roubleshooting 10 2.4 Set Up the PC Using Windows ® XP It is necessary to log in as the administrator to change the settings on Windows XP . 1. F rom the Star t menu , select My Computer , My Network Places and then View n etwo rk c onnection s. 2. Right - click the Local Area Connection icon and select Proper ties. 3. Select Inter [...]

  • Page 11

    11 [For assistance, please call: 1-800-272-7033] Installation/T roubleshooting Using Windows 2000 It is necessary to log in as the administrator to change the settings on Windows 2000. 1. Right - click the My Network Places icon and select Proper ties. 2. Right - click the Local Area Connection icon and select Proper ties. 3. Select Inter net Proto[...]

  • Page 12

    Installation/T roubleshooting 12 Using Windows Me/98SE 1. F rom th e Star t menu , select Settings and click Control P anel. 2. Double - click the Networ k icon. • If you cannot find the Network ico n when using Windows Me/98SE, click Displa y All Control P a nel Applications. 3. Select a TCP/IP compatible with the LAN card, and click [Propertie [...]

  • Page 13

    13 [For assistance, please call: 1-800-272-7033] Installation/T roubleshooting 6. Click the DNS Configuration tab , select Disable DNS, and clic k [OK]. 7. Click [Y es] and restar t th e PC.[...]

  • Page 14

    Installation/T roubleshooting 14 2.5 Register an ISP and Connect to the Internet 1. Star t up the web browser . 2. Enter " http://bbhgw .webpage:8080 " into the web browser's address bar (the default port number is 8080) . • The u ser name and p assw ord window is display ed. 3. Enter N ew U ser N ame, N ew P ass word, and Re type [...]

  • Page 15

    15 [For assistance, please call: 1-800-272-7033] Installation/T roubleshooting Notes • In the default settings , it is possible to display the top page b y en tering "http://192.168.0.2 54:8080 " into the web browser's address bar . • When accessing Setup from the top page, an authentication window is displa yed (after star ting [...]

  • Page 16

    Installation/T roubleshooting 16 Consult with your contracted ISP about which connecti on type to use, or about your service or contract. Data Entry Field * If it is not necessar y to enter informati on into the data entr y field, leav e it blank. 5. Register an ISP The ISP registration page allows y ou to register new ISPs f or this product, edit [...]

  • Page 17

    17 [For assistance, please call: 1-800-272-7033] Installation/T roubleshooting PPP oE Connection F ollow the steps below to set up PPP oE conne ction. 1. Select [ISP Registration] . 2. Click [Register/Edit] on the ISP registration list. 3. Select PPP oE . Private address 192.168.0.2 Private address 192.168.0.1 Internet ISP Modem The ISP assigns an [...]

  • Page 18

    Installation/T roubleshooting 18 Notes • When registering or editing, restar t all PCs connected to the LAN (home) side. • When adding more PCs after setup has been compl eted, connect the new PCs to jacks LAN1 to LAN4 and then restar t. • When instructed by y our ISP , change the MTU v al ue. When not instructed, leave it as the default (149[...]

  • Page 19

    19 [For assistance, please call: 1-800-272-7033] Installation/T roubleshooting DHCP Connection (Internet C onnection using a DHCP Server) F ollow the steps below to set up DHCP connection, where an IP ad dress is automatically a llocated by the ISP . 1. Select [ISP Registration] . 2. Click [Register/Edit] on the ISP registration list. 3. Select DHC[...]

  • Page 20

    Installation/T roubleshooting 20 Notes • When registering or editing, restar t all PCs connected to the LAN (home) side. • When adding more PCs after setup has been compl eted, connect the new PCs to jacks LAN1 to LAN4 and then restar t. 6. When setup i s complete, click [Sav e and Go to Connection Mode ]. • The connection mode page is displa[...]

  • Page 21

    21 [For assistance, please call: 1-800-272-7033] Installation/T roubleshooting Static Connection (Internet Connec tion using a Static IP Address) It ma y be necessar y , if you are instructed by the ISP , to enter the value of the IP address or gatew ay address into setup information. 1. Select [ISP Registration] . 2. Click [Register/Edit] on the I[...]

  • Page 22

    Installation/T roubleshooting 22 Notes • When registering or editing, restar t all PCs connected to the LAN (home) side. • When adding more PCs after setup has been compl eted, connect the new PCs to jacks LAN1 to LAN4 and then restar t. 4. Enter ISP Name . • Enter no more than 20 characters. In the example right, "abcde" has been e[...]

  • Page 23

    23 [For assistance, please call: 1-800-272-7033] Installation/T roubleshooting 2.6 Connect a Netw ork Camera 1. Connect the Etherne t cable between the camer a and the LAN jack of the router . 2. Inser t the AC adaptor cord into the DC IN jac k of th e camera. 3. Inser t the AC cord into the A C adaptor socket and the plug into an outlet (Th e came[...]

  • Page 24

    Installation/T roubleshooting 24 4. Check the connection . 1) T o display the top page of this product star t up the web browser , ente r " http:// bbhgw .webpage:8080 " into the address bar , and press [Enter]. • In standar d settings, if y ou enter " http:/ /192.168.0.254:8080 " into th e web browser's address bar , the[...]

  • Page 25

    25 [For assistance, please call: 1-800-272-7033] Installation/T roubleshooting • A blue unmarked window is display ed when the camera is outside operation time. If a b lue unmar ked window is display ed ev en when the camera is operating, click [Refresh Camera]. (A blue unmarked window ma y be display ed when authe ntication is being confirmed.) [...]

  • Page 26

    Installation/T roubleshooting 26 3 T r oubleshooting Up-to-date suppor t information can be found on the P anasonic Sup por t Website (http:// panasonic.co.jp/pcc/produ cts/en/netwkcam/). Please refer to it, along with this guide, when troubleshooting. Checking Connection Internet W ebsite Display Prob lem Cause and Rem edy The modem is connected b[...]

  • Page 27

    27 [For assistance, please call: 1-800-272-7033] Installation/T roubleshooting Setup P ages Display Prob lem Cause and Rem edy The T op P age or Setup Pa ge is not disp layed. • Dialog box es may not be displa yed immediately due to the state of the LAN. • Check that one of LAN1 - LAN4 or WIRELESS indicators are shining green. Also, chec k if t[...]

  • Page 28

    Installation/T roubleshooting 28 The Camera P or tal or Setup P age is not displa yed. • Check that one of LAN1 - LAN4 or WIRELESS indicators are shining green. Also, chec k if the LAN card o r wireless LAN card is on. If not, check that the LAN is connected. • Check that an IP address has been assigned to the LAN side PC by this product (see p[...]

  • Page 29

    29 [For assistance, please call: 1-800-272-7033] Installation/T roubleshooting Camera Setup Prob lem Cause and Rem edy The camera is not automatically registered on the Camera P ortal page. • Check that this product, the camera and the PC are all connected. • If the camer a's F A CTOR Y DEF A UL T RESET button is pressed while this product[...]

  • Page 30

    Installation/T roubleshooting 30 Wireless Setup Others The Camera P or tal or Setup P age cannot be accessed from the W AN side. • The network may be congested. W ait a while and try to co nnect again. • T o access the setup page, it ma y be necessa r y to set the web browser . (see page 122 of Oper ating Instructions on the CD- ROM) • Ja vaS[...]

  • Page 31

    31 [For assistance, please call: 1-800-272-7033] Installation/T roubleshooting The PO WER indicator is blinking green. • The fir mware is damaged. T ake the f ollowing steps to upda te the fir mware . (Connect this product a nd the PC using a wire connection. Fir mware cannot be updated on a wireless connection.) When blinking quic kly: 0.4 secon[...]

  • Page 32

    P anasonic Consumer Electronics Compan y , Division of P anasonic Corporation of North America Printed in Japan PSQX3486Y A KK1104GJ1025 2004 P anasonic Communications Co., Ltd. All Rights Reser ved. P anasonic Puerto Rico, Inc. Carefully pack your unit, preferably in the original carton. Attach a letter, detailing the problem, to the outside of th[...]