Panasonic KX-TDA30 manual

Thank you f or purchasing the P anasonic Hybr id IP-PBX, KX-TD A30/KX-TD A100/KX-TDA200. Please read this manual carefully bef ore using this product and sav e this manual f or future use. KX-TD A30/KX-TD A100/KX-TDA200: V er sion 1.1 Model KX-TD A30/KX-TD A100/KX-TD A200 Hybrid IP-PBX User Manual[...]

2 User Manual Feature Hi ghlights 1.8 Utilis ing the Ca ll Cen tre (Page 109) 1.9.3 If a V oice Processin g System is Connected (P age 119) Appendix (Page 177) Consult your dea ler 1.1 Before Operating the T elephone s (Page 12) Consult your dea ler This PBX can establish Incoming Call Distribution Groups (ICD Group) by which a large volume of call[...]

User Manual 3 In This M anual, • Propr ietar y T elephone i s abbreviated as "PT". Single Line T e lephon e is a bbreviated as "SL T". P or table Station is abbreviated as " PS". Propr ietar y T elep hone with a Displ ay is abbreviated as "Dis play PT". Digital Propr ietar y T eleph one is abbr eviated as &[...]

4 User Manual Impor tant Information W ARNING • THIS UNIT MA Y ONL Y BE INST ALLED AND SER VICED BY QU ALIFIED SER VICE PERSONNEL. • WHEN A F AILURE OCCURS WHICH EXPOSES ANY INTERNAL P ARTS, DISCONNECT THE PO W ER SUPPL Y CORD IMMEDIA TEL Y AND RETURN THIS UNIT T O Y OUR D EALER. • DISCONNECT THE TELECOM CONNEC TION BEFORE DISCONNECTING THE P[...]

User Manual 5 The KX-TD A30E, the KX-TD A30NE, the KX-TDA30GR, and the KX-TD A30CE are designed to interwork with the: • Analogue Public Switched T elephone Network (PSTN) of a European countr y • P an-European Integrated Services Digital Networ k (ISDN) using ISDN basic rate access The KX-TD A100E/KX-TD A200E, the KX-TDA100NE/KX-TD A200NE, the[...]

6 User Manual Attention • If there is a ny trouble, disconne ct the un it from the t elepho ne li ne. Plug the te lepho ne dire ctly into the tele phone lin e. If the tele phone o perates pr oper ly , do not re conne ct the u nit to the l ine u ntil the problem has been repai red by a cer tified P ana sonic deale r . If the tele phone do es not o[...]

User Manual 7 T able of Contents 1 Opera tion ..... .... ..... ..... ..... ..... ....... ..... .... ..... ..... ..... ..... ....... ..... .... ..... . 11 1.1 Bef ore Operating the T elephones .......... ............... ............... .............. ............... ... 12 1.1.1 Bef ore Operating the T elephones ....... ............... .............[...]

8 User Manual 1.7.6 Prev enting Y our Number Being Displa yed on the Called P ar ty ’ s T elephone (Calling Line Identifi cation Restriction [CLIR]) ..... ............ . ....... ............. ............ . ....... .......... 101 1.7.7 Prev enting Other P eople from Joining Y our Conv ersation (Ex ecutiv e Busy Over r ide Deny) ... .... .... ....[...]

User Manual 9 4.3 What is Thi s T one? ..... ............... .............. ............. ............... .............. ............. . .... 190 4.3. 1 What is This T on e? ........ .... ..... .... ..... .... .... ..... .... ....... .... ..... .... ..... .... .... ..... .... ..... .... .. 190 Index ...... .... ..... ..... ..... ..... .... ..... ..[...]

10 User Manual[...]

User Manual 11 Section 1 Operation This chapter shows you ste p by step how to u se each feature. Read this chap ter to become familiar wi th the many usefu l features of this P BX.[...]

1.1 Bef ore Operating the T elephones 12 User Manual 1.1 Bef ore Operating th e T elephones 1.1.1 Before Operating the T elephones What Kind of T ele phone Ca n Be Use d? Y ou c an use a s ingle line tel ephone (SL T) , such as a rotar y puls e tele phone o r a P a nasoni c propr ietar y telep hone ( PT) suc h as the K X-T76 36. Y ou c an also use [...]

1.1 Befo re Operating the T elephones User Manual 13 T one Y ou will hear var ious t ones, dur ing or aft er an o peratio n, for confir mation. Refer to "4.3.1 W hat is T his T one ?" (App endix ). Display In this m anual, you will see "the d isplay ...". Th is refers to th e display of a Panasonic propr ieta r y telephone. If y[...]

1.1 Bef ore Operating the T elephones 14 User Manual Examples The di splays and the i llustrations shown as ex a mples are fro m a tel ephone conne cted to the KX- TD A2 00. Re stric tion s Some features may be res tri cted at your e x tension u nder the s ystem p rogramming. Consult your manager or deal er . Icon Descr iptions The following ico ns[...]

1.1 Befo re Operating the T elephones User Manual 15 When Y ou Use a Panasonic Proprietary T elephone If you use a Panasonic propr ieta r y tel ephone and the Console, they may hav e some of the u seful f e ature buttons d escr ibed below . For a PS user, ref er to "Operatin g Instr u ction s" for PS. These buttons make operations simp le[...]

1.1 Bef ore Operating the T elephones 16 User Manual INTERCOM : Used to m ake or rece ive intercom calls . Soft Buttons : Used to selec t the i tem dis play ed o n the botto m of the displ ay . MONI T OR : Used for hands-fre e dial ling. Y o u can monitor the par ty ’ s voice in hands -free mode. A UT O ANS (Auto Ans wer)/MUTE : Used to rece ive [...]

1.1 Befo re Operating the T elephones User Manual 17 FLASH/RECALL : Used to discon nect the curr ent call and make another call without hangin g up. This button also fu nctions as a CANCEL button while on-ho ok. CONF (Con ference) : Used to es tablish a multi ple par ty conv ers ation. V OICE CALL/M UTE : Used to mo nitor an inter com call automati[...]

1.1 Bef ore Operating the T elephones 18 User Manual Customised Buttons If the te rm is in parenthes es like (Acc ount) in th is se ction , it mean s a flexible b utt on has b een mad e into an " Accoun t" button. T o c ustomis e, refer to "3.1.3 Customis ing the Button s". RELEASE : Used to d isconne ct the line. Navigator K ey[...]

1.1 Befo re Operating the T elephones User Manual 19 Single-CO ( S-CO) Used to access a sp ecifi ed outs ide l ine for making o r rece iving outsi de call s. Direc t Stati on Selec tion ( DSS) Used to ac cess an extension wi th one-tou ch. It is also p ossible to be ch anged to the other f e ature button. One- touch Dial ling Used to access a desir[...]

1.1 Bef ore Operating the T elephones 20 User Manual Time Ser vice (D ay/Night/ Lunch /Break) Us ed to switch the ti me se r vice mo de. Answer Used to an sw e r an in coming call . Release Used to disconne ct the lin e duri ng or after a conv ersat ion or to comp lete a Call T ransfer . T oll Rest r ictio n/Call Barring Used to chan ge the t oll r[...]

1.1 Befo re Operating the T elephones User Manual 21 How to F ollow the Ste ps An example of sy stem operation i s sh own below . Calling Another Extension To another extension (Intercom Call) The DSS b utton l ight shows the cur rent stat us as follo ws: Off: The extension is idle . Red on: Your or ano ther exte nsion is using t he line. For quick[...]

1.1 Bef ore Operating the T elephones 22 User Manual Connection Example This dia gram shows you a conn ectio n example. Doorphone & Door Opener External Music Source Pager/ Speaker Batteries Voice Processing System KX-T7636/ KX-T7633 Computer Computer Printer Router Telephone Company Hybrid IP-PBX Computer Single Line Telephone Cell Station Por[...]

1.2 Maki ng Ca lls User Manual 23 1.2 Makin g Call s 1.2.1 Basic Calling Calling An other Extensio n T o another e xtension (Inter com Call) — Calling Ano ther Extensi on — Calling an Outside Par ty — Making a Call to a Pr ivate Network (TIE Lin e Acces s) — Using an Accoun t Code (Ac count Cod e Entr y ) • The DSS button l ight shows th [...]

1.2 Maki ng Calls 24 User Manual T o an operator ( O perator Call) Y ou can c all an extension o r a group a ssigned as the ope rator . Calli ng an Ou tside P a r ty Y ou have t o seize an outside li ne before dialling an outsid e phone number because extern al call s are made via your PB X. Selec t one of the follo w ing method s: T o select an id[...]

1.2 Maki ng Ca lls User Manual 25 T o select the speci fied outside line Making a Call to a Priv ate Networ k (TIE Line Access) When your PBX is conn ected to a pr ivate networ k, you can a ccess it. T o call • Each of the S-CO button or G-CO button light s hows the curren t statu s as follows: Off : The line is id le. Red on : The line is in use[...]

1.2 Maki ng Calls 26 User Manual Using an Account Co de (Account Code Entry) Y ou may give a specifie d accoun t code to extension use rs and c heck their tel ephone usage. Y ou c an specif y an acc ount code for each clien t and c heck the call du ration. • A P anasonic pr oprietar y telephone extension user can en ter an ac count code during a [...]

1.2 Maki ng Ca lls User Manual 27 1.2.2 E asy Dialling This is convenient f o r freque ntly dia lled p hone numb ers. With a One T o uch Button (One-touch Dialling) Using Num ber s Stor ed at Y our Extension (P ersonal Speed Dialling) Y ou can s tore number s at your extension for your personal us e. (Default: 10 numbers, 00-09) This feature is als[...]

1.2 Maki ng Calls 28 User Manual T o dial Using Number s Stored in t h e PBX (Sys tem Speed Dialling) Y ou c an make calls us ing spe ed dia lling numbe rs stor ed in the PB X. T o a Preset Numb er by Going Off-hook (Hot Line) Y ou c an make an outs ide c all simp ly by going o ff-hook i f you have preprogrammed your phon e. This feature is also kn[...]

1.2 Maki ng Ca lls User Manual 29 T o set/cancel T o dial Using a Pr eprogrammed Number (Q uick Dialling) Y ou can make a call si mply by pressing th e prepro grammed numbe r f o r qui ck dialling . F o r deta ils, consul t your manager or deal er . • T o call another party , dial the desir ed par ty ’ s phon e number before the prepr ogrammed [...]

1.2 Maki ng Calls 30 User Manual 1.2.3 Redial This is convenient when cal ling the same o utsid e par ty aga in. Redialling the Last Number Y ou Dialled (Last Number Redial) — Rediall ing the La st Numb er Y ou Dialled ( Last Numb er Red ial) • Up to 32 dig its can be stored and r edialled . • After pres sing REDIAL, if you h ear a busy ton e[...]

1.2 Maki ng Ca lls User Manual 31 1.2.4 W hen the Dialled Line is Busy or T here is No Answer Reserving a Busy Line (A utomatic Callback Busy) Y ou can set the te lephon e to re ceive callba ck ringing : • when a d ialled extensio n beco mes idl e. • when your desir ed outs ide line that i s in use by another extension becomes idle. Y ou can no[...]

1.2 Maki ng Calls 32 User Manual T o answer the cal lback ringing fr om an idle outside line T o canc el call back rin gi ng (Autom at ic Ca llb ack B usy Cancel) Setting Callback on an ISDN Li ne (Completion of Calls to Busy Subs crib er [ CCB S]) Y ou can s et the t elepho ne to r eceive callback r inging wh en a busy cal led pa r ty on an ISDN l[...]

1.2 Maki ng Ca lls User Manual 33 T o answer while hearing a callbac k ringing T o cancel (CCBS Cancel) Sending a Call W aiting T one (Call W a iting) Y ou can inform the call ed par ty that your call is waiting. This feature is also know n as Bus y Stat ion Sign allin g (BSS ). • If you do not an sw er within a spec ified tim e per iod, th is fe[...]

1.2 Maki ng Calls 34 User Manual Leaving a Messa g e W aiting Indication/Calling Bac k the Caller Who Left an Indication (Message W aiting) For a cal ler T o leave a m essage waiti ng indication T o leave/cance l a message waitin g indication For a calle r When t he call ed e xtensio n is b usy or do es not an sw er your call , you can leave a noti[...]

1.2 Maki ng Ca lls User Manual 35 For a called e xtension T o chec k the left message and call back T o call bac k T o c lear message wait ing indications left on y our extensio n While on-hook PT/PS Press MESSAGE until the desired extension appears. Off-hook. Talk. MESSAGE Off-hook. Press MESSAGE or enter 70 and then 2 . PT/SLT/PS Talk. OR MESSAGE[...]

1.2 Maki ng Calls 36 User Manual • The Mes sage button lig ht or Mes sage/R inger La mp shows t he current status as follows: Off : No mes sage Red on : Y ou have a message. • The dis play shows the mess ages star ting wi th the m ost r ecent ca ll. • At a ca lled e xtensio n, the MES SAGE butt on allo ws y ou to clea r messag e waiti ng indi[...]

1.2 Maki ng Ca lls User Manual 37 Joining an Existing Call (Executi ve B usy Override) The prepro grammed extension can cal l someone who is busy on the telep hone and esta blish a three- par t y conversation. T o jo in For the joined ext ension T o tal k to each pa r ty alternatel y • Y ou can also deny others the possibi lity of joi ning your c[...]

1.2 Maki ng Calls 38 User Manual Monito ring An other Extensio n (Call Monito r) The prep rogrammed extension can moni tor anoth er extension. T o monitor T o a n Ex tensio n Refus ing the Call ( DND O verrid e) The prepro grammed ex te nsion c an call som eone wh o has set the DND feature. PT/SLT/PS Enter 5 . 5 extension no. Dial extension number [...]

1.2 Maki ng Ca lls User Manual 39 1.2.5 Acce ssing the ISDN Service (ISDN Ser vice Access) T o access Y ou can ac cess ser vi ces provided by the ISDN. • A vailabil ity of features depe nds on the IS DN ser vic e of your tele phone c ompany . Customising Y our Phone • 3.1.3 Custom isin g the B uttons Create or edi t an IS DN Ser vic e button. O[...]

1.2 Maki ng Calls 40 User Manual 1.2.6 Alterna ting th e Calling Met hod (Alternat e Calling — Ring/V oice) T o change the method The call er can a lter nate the al er ti ng metho d, either rin g or voice, when maki ng an i ntercom call. On the o ther h and, any extension can set the aler ting method, e ither rin g or voice, when rece iving a n i[...]

1.2 Maki ng Ca lls User Manual 41 1.2.7 Callin g withou t Restrictio ns Using Y our Calling Pri vileg es at Another Extension (Remote CO S Access) Y ou can use your ca lling pr i vileges (Class of Se r vic e) at ano ther extension. Y o u may ov er rid e restr ictio ns which hav e b een set . T o use this f e ature, an or igin al extension number an[...]

1.2 Maki ng Calls 42 User Manual 1.2.8 T o Access Ano ther P ar ty Directly fr om Outside (Direct Inwar d System A ccess [DISA]) Calli ng through DISA T o call an e xtension — Callin g thro ugh DISA When ou tside call ers a ccess ex te nsion s in t he PBX, a pr erecord ed mess age greets t he cal ler and gives informati on about how to a ccess an[...]

1.2 Maki ng Ca lls User Manual 43 T o call an outsid e party T o re tr y In No Security Mode Dial DISA phone number . In T runk Security Mode/All Security Mode From Outside T elephone DISA phone no. Off-hook. Off-hook. 7 4 Enter 47 . Seize outside line before dialling outside phone number. Dial outside phone number . outside phone no. Seize outside[...]

1.2 Maki ng Calls 44 User Manual • W ARNING When you enable the Outside-to-Outside Ca ll feature of DISA, a nd a third part y disco v ers the passwor d (verified code PIN/extension P I N) of the PBX, there will be a risk that the y will make fraudulent phone calls using the telephone line, and the cost will be charged to your ow n a ccount. In or[...]

1.2 Maki ng Ca lls User Manual 45 1.2.9 S etting Y our T e lephone fr o m Anoth er Extension or thr ough D ISA (Remot e Setting) Y ou can s et the following features on your tele phone fro m anothe r extension or thr ough DISA. • Call F o rwarding (FWD)/Do Not Disturb (DND) • Changing th e Log- in/Log -out Statu s of E xtensio ns • Absent Mes[...]

1.3 Receiv ing Calls 46 User Manual 1.3 Receiv ing Calls 1.3.1 Answering Calls • The ICD G roup button lig ht shows th e current status as follows: Off: Idle Green on : The l ine is i n use. (Y ou are usi ng the line.) Red on : Y ou r e x tension is in Log-out mode fr om the incomin g call di str ibution group. Customising Y our Phone • 3.1.2 S[...]

1.3 Re ceiving Calls User Manual 47 1.3.2 An swering Hands-free (Han ds-free Answerbac k) T o set/cancel Y ou can answer an incomi ng call w ithout g oing o ff-hook a s soo n as the l ine i s conne cted. Wh en an intercom call arri ves , you will hear the caller talking witho ut the phone r i nging . When an outsid e cal l arri ves, y ou wi ll hea [...]

1.3 Receiv ing Calls 48 User Manual 1.3.3 Answering a Call Ringin g at Another T elephone (Call Pic kup) Answering a C all from Anothe r T elephone (Call Pickup) Y ou c an answer an incom ing cal l that is rin ging a t anothe r extension or gro up fro m your phone without leaving your desk. The following ty pes o f pickup are available: Gr oup Cal [...]

1.3 Re ceiving Calls User Manual 49 1.3.4 An swering a Call via an External Speaker (T runk Answer Fr om Any Station [T AF AS]) Y ou can be notifi ed of in comi ng outs ide call s throu gh an exter nal s peaker . Thes e calls can be answered from any extension. Through an e xternal speaker <KX-TD A100/KX-TD A20 0> <KX-T D A30> • Y ou [...]

1.3 Receiv ing Calls 50 User Manual 1.3.5 Using the ANSWER/RELEA SE Button T o answer T o transf er a call T o talk to a waiting cal ler The AN SWER and REL EASE buttons are convenient for operators usi ng headset s. With the ANSW ER button, you can answer all incomin g cal ls. With the RELEAS E button, you can dis connec t the line dur ing or afte[...]

1.3 Re ceiving Calls User Manual 51 T o transf er an outside call to an extensio n with a one-touc h operation T o end a con versation Customising Y our Phone • 3.1.3 Custom isin g the B uttons Create or edi t an A ns wer button or a Relea se button. Press DSS . PT During a conversation Press RELEASE . The called party answers. The other party is[...]

1.3 Receiv ing Calls 52 User Manual 1.3.6 Ident ifying Malic ious Calling Parties (Ma licious Call Identification [MCID ]) Y ou ca n ask your tel ephone com pany to trace a mal icious call ing par ty du ring a conv er sation o r after the cal ling par ty ha ngs up. Y ou wil l rece ive the infor mation on the m alicio us ca ll la ter on . T o reques[...]

1.4 During a Con versation User Manual 53 1.4 During a Con ver sation 1.4.1 T ransferring a Call (Call T ransfer) T ransferr i ng to an Extension on the PBX T o transf er — T rans ferring to an Extens ion o n the PB X — T rans ferring to an Out side Part y Usin g the P BX Ser vice — T rans ferring a C all Usin g the IS DN Ser v ice (Ca ll T r[...]

1.4 Duri ng a Con versati on 54 User Manual T o transfer with one-touch ( One-touch T ransfer) T ransferr ing to an Outside P ar ty Using the PBX Service Some extensio ns may be restr ict ed fro m perform ing this f e ature. • Even if the transferred par ty does not an sw er, y ou c an go o n-hook. During a conversation PT/PS Press DSS . (DSS) On[...]

1.4 During a Con versation User Manual 55 • Time limit Both the c aller an d the transferred par ty w ill hear an alar m to ne fifte en second s before a speci fied time p er iod. • T o return to th e held call before the destinatio n answers, press t he TRANSF ER button, correspon ding CO, ICD Group o r INTERCOM button, or the h ookswitch. Cus[...]

1.4 Duri ng a Con versati on 56 User Manual T ransferr ing a C all Using the ISDN Service (Call T ransfer [CT] — b y ISDN) • T o r etri e ve the h eld call , press the TRANSFE R button, Recall/ hookswitch. • Even if you go on-hook while transferr ing a cal l, it is transferred. • After the call is transferred, the line bec omes idl e. Custo[...]

1.4 During a Con versation User Manual 57 1.4.2 Ho lding a Ca ll Holding There are two types of hold. The di ff e rence bet ween them is that other people ca n retr iev e your held call ( Regular H old ) or not (Exclus ive Call Hold). A s they can be alter nated, ask your manager w hat the cu rrent mo de is. T o hold (Call Hold) — Holdin g — Ho[...]

1.4 Duri ng a Con versati on 58 User Manual T o retrie ve a call (Cal l Hold Retrie ve) • The CO or I NTERCOM button li ght sh ows the curren t status a s f ol lows: — Regular Hold m ode Flashing green slo wly : Y our held ca ll Flashing r ed : A nother extension ’ s he ld ca ll — Excl usiv e Call Ho ld mode Flashing green rapidl y : Y our [...]

1.4 During a Con versation User Manual 59 Holding in a System P a rking Zone (Call P a rk) Y ou can put a cal l on ho ld in a common par king zone of the P BX so th at any extension can retr iev e the par ked call. Y o u can u se this f e ature as a transferri ng feature. A call can b e put int o either a speci fied pa r king zone (Spec ified ) or [...]

1.4 Duri ng a Con versati on 60 User Manual T o retri eve (Ca ll Park Retr ieve ) • If a call is par ked autom atica lly , confir m the p ark ing zone num ber on the disp lay . • If y ou hear a reorde r tone when retrievi ng a parked call, there is no held c all. Confir m the store d par king zone numb er . • After you par k a cal l, you can [...]

1.4 During a Con versation User Manual 61 1.4.3 T alking to T wo P a r ties Alternately (Call Splitting) When talk ing t o one pa r ty while the othe r par ty is o n hold , you can sw ap the c alls back and for th (al ter nat ely). T o alternat e between the par ties leaving one party on hold temporaril y PT/PS During a conversation Press TRANSFER [...]

1.4 Duri ng a Con versati on 62 User Manual T o leave t he con versation and then let the two parties ta lk PT/PS Press DSS or dial the other party's extension number . Talk to the other party. During a conversation Press TRANSFER . extension no. OR (DSS) OR TRANSFER Press TRANSFER . OR TRANSFER C.Tone On-hook. SLT Dial the other party's [...]

1.4 During a Con versation User Manual 63 1.4.4 An swering Call W aiting Answering Ca ll W ai ting in the P BX Duri ng a co nv ers ation, a c all waitin g tone or voice ann ounce ment through th e spea ker or the hands et occurs wh en a n outside call has b een r eceived or ano ther extension is lettin g you know a ca ll is waiting. Y ou must act i[...]

1.4 Duri ng a Con versati on 64 User Manual After talking to the new pa rty (second call), you can disconnec t (2.1 ) or hold (2.2) it and then retrie ve the fir st call. 2.1 T o disconnect the second call and then talk to the origi nal par ty 2.2 T o hold the second call and then talk to the origi nal par ty After hol ding it, you can talk to the [...]

1.4 During a Con versation User Manual 65 • Depending on your telephone, the "Off-ho ok Call A nnouncem ent (O HCA)" and the "Whisper OHCA" features can b e used. Y ou can tal k to the other par ty through th e speaker and the m icropho ne (OHCA ) or you ca n receive an anno uncement t hroug h the ha ndset (Whisp er OHC A), if[...]

1.4 Duri ng a Con versati on 66 User Manual Answering Call W aiting from the T eleph one Company This is an opt iona l telepho ne co mpany ser vice. Y ou c an r eceive a ca ll waitin g tone a nd the c aller ’ s informat ion. For details, consu lt your telephone comp any . • T o return to the or iginal par ty , rep eat the operatio n. • In thi[...]

1.4 During a Con versation User Manual 67 1.4.5 M ultiple P ar ty Con versation Adding Other P ar ties during a Con versation (Conf erence) Y ou can add on e or mor e par ties to your conversation. — Adding O ther Par ties du r ing a Conversation (Co nference) — Leaving a Conference (Unattende d Conference) — Leaving a Conference (Leaving Thr[...]

1.4 Duri ng a Con versati on 68 User Manual T o add f our or more par ties to a conference Dial desired phone number . desired phone no. SLT Talk with multiple parties. Enter 3 . Press Recall/ hookswitch . Talk to the new party. 3 During a conversation Seize outside line before dialling outside phone number. Press Recall/ hookswitch . C.Tone Press [...]

1.4 During a Con versation User Manual 69 T o tal k alternatel y on three-party con vers ation • Dur ing a th ree-par ty conversation, when you p ress TRA NSFE R, Reca ll/hookswitch, you can talk to the par t y who h ad a co nv ers ation p reviously . If you want to talk to the third par ty , press T RANSF ER, Re call/ hookswitch a gain. • Y ou[...]

1.4 Duri ng a Con versati on 70 User Manual Leaving a Conf erence (Unattended C onference) The oth er par ties c an co ntinue their conv er sation. T o leave a conference T o retu rn w hile othe rs are ta lk ing T o complete a con versa t ion • Time limit Both p ar ti es will hear a n alar m tone before a spe cified t imeout . The or i ginating e[...]

1.4 During a Con versation User Manual 71 Leaving a Confer ence (Leaving Three-par ty Conference) The othe r two par ties can c ontinue t heir conversatio n. T o lea ve a conferenc e T o complete a con versation During a three-party conference PT/PS Press TRANSFER . TRANSFER On-hook. During a three-party conference SLT Press Recall/hookswitch . On-[...]

1.4 Duri ng a Con versati on 72 User Manual Letting a Third P ar ty Join Y our Call (Priv acy Release) T o set Y ou c an let a thi rd par ty joi n your curre nt outside call . • Only an S-CO button can be use d for this operation. Press green S-CO . Ask the third party to perform the step below. Press flashing green S-CO within 5 seconds. During [...]

1.4 During a Con versation User Manual 73 Adding a Third P ar ty dur ing a Co n versation Using the ISDN Service (Three-party Conference [ 3PTY] — by ISDN) Press CONF . Dial desired phone number . Seize outside line before dialling outside phone number. PT/PS Talk with multiple parties. During a conversation desired phone no. Talk to the new part[...]

1.4 Duri ng a Con versati on 74 User Manual T o complete a con versa t ion Customising Y our Phone • 3.1.3 Cust omising the But tons Create or e dit an I SDN-Hold button. Dial desired phone number . desired phone no. SLT Talk with multiple parties. Enter 3 . Press Recall/ hookswitch . Talk to the new party. 3 During a conversation Seize outside l[...]

1.4 During a Con versation User Manual 75 1.4.6 Mute T o set/cancel Y ou can disable the m icropho ne or the hand set to consult pr ivately with o thers in the roo m while lis tenin g to the oth er par ty on the p hone throu gh the s peaker or the ha ndset. • The A UTO ANS/MUTE o r V O ICE CAL L/MUTE button l ight shows the c urrent s tatus as fo[...]

1.4 Duri ng a Con versati on 76 User Manual 1.4.7 Letting Other P eople Listen to the C on versation (Off- hook Mo nitor) T o set/cancel Y ou c an let other peop le in the room l isten to the conversation thr ough the speaker while conti nuing the co nv er sation u sing the hand set. • The SP-P HONE button light s hows the cur rent sta tus as fol[...]

1.4 During a Con versation User Manual 77 1.4.8 Usin g the Headset (Head set Operatio n) T o talk using the headset T o use the handset during a con versa tion using the headset T o talk in hands-free mode during a con versati on using the headset Y ou can hav e a c onv e rsat ion usin g a hea dset. In this c ase, you must selec t "Hea dset o [...]

1.4 Duri ng a Con versati on 78 User Manual Customising Y our Phone • 3.1.2 Setti ngs o n the P rogramming Mode — Head set Oper ation Sele ct the equi pment t o use. • 3.1.3 Cust omising the But tons Create or e dit a He adset button.[...]

1.5 B efore Leavi ng Y our Desk User Manual 79 1.5 Bef ore Lea ving Y our Desk 1.5.1 Fo rwarding Calls Forwarding Y ou r Calls (Call Forwarding [FWD]) — F o rwarding Y our Call s (Call F o rwarding [F WD]) — F o rwarding Y our Call s Using ISDN Se r vic e (Call Forwarding [C F] — by ISDN) Y ou can hav e your incoming call s forwarded to a spe[...]

1.5 Bef ore Lea ving Y our D esk 80 User Manual T o set/cancel T o set fr om another e xtension • When usi ng a prop r ietar y tel ephone, you can set or c ancel Ca ll Forwarding by pressing the FWD/DN D button (fixed button) inst ead of " 710 ". PT/SLT/PS Enter # . On-hook. Enter destination extension number . Or enter outside line acc[...]

1.5 B efore Leavi ng Y our Desk User Manual 81 T o set the timer f or "No Answer" and "Busy/No Answ er" T o set/cancel (Call Forwar ding [FWD] for y our Incoming Call Distribu tion Group) • The FWD/DND button lig ht shows the current stat us as follows: Off : Both features are n ot set. Red on : FW D mode Flashing red slowl y [...]

1.5 Bef ore Lea ving Y our D esk 82 User Manual • The system ha s two modes: (1) FWD/DND Cy cle Switch Mod e and (2) FWD /DND Setting Mode. Ask your mana ger what m ode your syste m is in if you are n ot sure. (1) When in the FWD/DND C ycle Switch Mode : Pressin g the FWD/DND button (fixed button) while i n idl e sta tus will cycle t he se tting [...]

1.5 B efore Leavi ng Y our Desk User Manual 83 Forwarding Y our C alls Using ISDN Ser vice (Cal l Forw arding [CF] — by I S D N ) All cal ls are f o rwarded to an outsi de par ty usi ng ISDN. The following types of call f o rwarding ar e pr ovi de d by th e I SD N se r vi c e. T o set T o cancel — Unco nditiona l (Call Forwarding Unconditional [...]

1.5 Bef ore Lea ving Y our D esk 84 User Manual T o confirm the con dition PT/PS Off-hook. Enter 7 5 . On-hook. 7 5 your MSN Enter your multiple subscriber number (MSN) . Enter # . # C.Tone outside line no. Enter # . # Enter outside line number . Enter 1 . 1 The display shows the selected type.[...]

1.5 B efore Leavi ng Y our Desk User Manual 85 1.5.2 S howing a Message on the Caller ’ s T elephone Di splay (Absent Messag e) Y ou can s how the reason you do not a nsw e r , if t he calle r uses a P a nasonic di splay propr ietar y telephone. T here are eight pr eprogrammed messages and one for your persona l mes sage (16 characters ). The s e[...]

1.5 Bef ore Lea ving Y our D esk 86 User Manual • Enter the desired value in th e "%" p ositions. Y ou must ente r the c orrec t number of characters as repres ented by the "%" using 0 to 9 or . • The default mess ages can be chang ed. Cons ult your dea ler . • T o c reate y o ur pe rsonal message (Messa ge no. 9), ref er [...]

1.5 B efore Leavi ng Y our Desk User Manual 87 1.5.3 P reventing Other P eo ple from Using Y our T eleph one (Extension Lock) Y ou can lock your e xt ensio n so that o ther u sers c annot m ake inappropr iate outsi de ca lls. This feature is also know n as Ele ctronic Station L ockout. To l o c k T o unloc k • If y ou forget the extens ion PIN or[...]

1.6 Maki ng/Answering an An nouncement 88 User Manual 1.6 Making /Answeri ng an Announcement 1.6.1 P aging Group P aging Y ou can m ake a voice announc ement t o propr ie tar y te lephon es or exter nal speakers o r both in the prese t group simul taneously . T o page P aging and then T ransferring a Call — Grou p P aging — P agi ng and then T [...]

1.6 Mak ing/Answering an Announcement User Manual 89 • After you go on- hook , the call er can t alk to the pers on who a nswers the page.[...]

1.6 Maki ng/Answering an An nouncement 90 User Manual 1.6.2 Answering/Denying a P aging Anno uncement T o answer T o allo w/deny a paging announcement (Pa ging Deny) • The following are extensions tha t cannot r eceive a pagi ng anno uncement: — P or table stati on — Single line t elepho ne — Propr ietar y telep hone th at is r inging or bu[...]

1.6 Mak ing/Answering an Announcement User Manual 91 1.6.3 M aking an Announcement and Having a Multiple P ar ty Con versation (Broadcasting) Y ou can call multi ple p ar ti es assi gned i n the group a nd make a voice announcem ent. Y ou can al so establish a multip le par ty c onv er sation with cal led par ties. This conversation will be heard b[...]

1.6 Maki ng/Answering an An nouncement 92 User Manual T o make a con versat ion with a party in t he group ’ s preassigned or der T o end a con versation with a specific party PT Press CONF . During an announcement CONF PT T o end a con versation with a specific party During a conversation (DSS) Press DSS . T o end a con versation with the party [...]

1.6 Mak ing/Answering an Announcement User Manual 93 For a called e xtension T o send a notific ation tone to the caller and join a con versatio n • A conversation can be established w ith a ma ximum o f 4 par ties (includi ng the c aller). Talk. Caller Called P ar ty PT During an announcement During an announcement PT/SLT/PS (DSS) Press DSS corr[...]

1.7 Setting t he T elephone Accor d ing to Y our Needs 94 User Manual 1.7 Setting the T elephone Accor ding to Y our Needs 1.7.1 Setting th e Alarm (Timed Reminder) Y ou can r eceive an ala r m at your telep hone to remind you of a meeti ng, app ointment o r as a wake- up call . The alar m c an occu r eit her on ce or da ily ( ev er y day until ca [...]

1.7 Setting the T elephone According to Y our Needs User Manual 95 T o confirm • Y ou ca n also c onfir m t he Ti med Rem inder by using the so ft button. • The al ar m keeps r inging for prepr ogrammed second s. • If y ou r eceive an incoming call during ringback, the ring ing st ar ts after the r ingback stops . • If y ou a re having a co[...]

1.7 Setting t he T elephone Accor d ing to Y our Needs 96 User Manual 1.7.2 Refu sing Inco ming Calls (Do Not Distu rb [DND]) Y ou m ay set this f eatur e when y ou are in a meeti ng or b usy . T o set/cancel • When using a propr ietar y teleph one, you can set or cancel Do No t Distur b by pressing the FWD/DND button (fixed button) inst ead of &[...]

1.7 Setting the T elephone According to Y our Needs User Manual 97 • When i ntercom c alls are se t to be h andled di fferently from outside calls (DND set/cancel ), we recommen d est ablishing buttons for both FW D/DND — Outs ide calls and F WD/DND — Intercom c alls, beca use: a) the light patte rn s of th e FWD/DND — Both c alls button (i[...]

1.7 Setting t he T elephone Accor d ing to Y our Needs 98 User Manual 1.7.3 Receivin g Call W aiting (Call W aiting/Off-ho ok Call Announ cement [OH CA]/Whisper OHCA ) Dur ing a conversation , you can be i nf o r med of a call waiting wi th a ton e or voice ann ounce ment through your b u ilt- in speaker or han dset. (D efault: Disable — No call [...]

1.7 Setting the T elephone According to Y our Needs User Manual 99 1.7.4 Disp la y ing Y our T eleph one Number o n the Called P ar ty and Caller ’ s T elep hone (C alling/Connect ed Line Identification Presen tation [CLIP/COLP]) CLIP: When maki ng an outside cal l, you can present your preprogrammed te lephone num ber to the called par t y . COL[...]

1.7 Setting t he T elephone Accor d ing to Y our Needs 100 User Manual 1.7.5 Preventing Y our T elep hone Numb er Being Disp la yed on the Caller ’ s T elep hone (Connected Line Identification Restriction [COL R]) When re ceiv ing an o utside c all, you can se lect wh ether th e caller can see your tel ephone numb er or not. T o show/pre vent •[...]

1.7 Setting the T elephone According to Y our Needs User Manual 101 1.7.6 P reventing Y our Numb er Being Display ed o n the Called P ar t y ’ s T eleph one (Calli ng Line Identification Restriction [CLIR]) When m aking an ou tside call , you can select whether the call ed par ty ca n see your te lephon e number or not. T o show/ prevent • Y ou[...]

1.7 Setting t he T elephone Accor d ing to Y our Needs 102 User Manual 1.7.7 Preventing Other P eopl e from Joining Y our Con versation (Executive Busy Override Den y) • Some extensions may be prohi bited from per f o r ming th is feature. Off-hook. On-hook. Enter 1 to prevent or 0 to allow. PT/SLT/PS Prevent Allow 1 0 OR Enter 733 . 3 3 7 C.Tone[...]

1.7 Setting the T elephone According to Y our Needs User Manual 103 1.7. 8 T urni ng on the Ba ckg rou nd Music (B GM) T o select and se t/cancel <KX-TD A100/KX-TD A20 0> <KX-T D A30> Y ou can listen t o the ba ckground music throug h your teleph one sp eaker while on-hook . An external music s ource, such as a radio, must be connec ted[...]

1.7 Setting t he T elephone Accor d ing to Y our Needs 104 User Manual 1.7.9 Protecting Y our L ine against Notificati on T o nes (Data Line Se curity) Y ou can p rotec t the line agains t audi ble notification tones, suc h as a c all waiting t one dur ing a conv e rsat ion. Set this f ea ture if your e xten sion ha s a data c ommunicatio n device,[...]

1.7 Setting the T elephone According to Y our Needs User Manual 105 1.7.10 Ch ec kin g the Time Serv ice Status Y ou can c heck the curre nt status of the Ti me Ser v ice on t he disp lay . • The Tim e Ser vice (Day/Night/L unch/B reak) button li ght al wa ys shows the curren t statu s as follows: Off: Da y mo de Green on: Lunch mode Flashing gre[...]

1.7 Setting t he T elephone Accor d ing to Y our Needs 106 User Manual 1.7.11 Setting th e P arallelled T elephone to Rin g (P arallelled T elephone) In the c ase wh ere a si ngle line telephone is c onnected in para llel to your digital propr iet ar y te lephon e, you can choo se whe ther the p arallelle d sin gle li ne telephon e will rin g to an[...]

1.7 Setting the T elephone According to Y our Needs User Manual 107 1.7.12 Usin g Y our PS in P arallel with a Wired T elephone (Wireless XDP P arallel Mod e) Y our PS can be us ed in p arallel with a PT or SL T . When in t his m ode, incom ing c alls to a wired telephone also r ing th e paired PS. T o set T o cancel • Some wir ed tel ephone s ar[...]

1.7 Setting t he T elephone Accor d ing to Y our Needs 108 User Manual 1.7.13 Clearing Features Set at Y our Extension (Extension Feature Clear) Y ou c an rese t the s ettin gs of the following f e atures o n your extension to the default settin gs with o ne operation . This f e ature is also known as Statio n Pro gramme Clea r . * These features m[...]

1.8 Utilising the Call Centre User Manual 109 1.8 Utili sing the Call Cen tre 1.8.1 Le aving an Incoming Call Distribution Gr oup (Lo g-in/ Log-ou t, Wrap- up) T o set Log-in/ Log-out Y ou can control your status in an incomin g call distr ibution group. When in t he Log-ou t mode, incomin g cal ls to the gr oup will not r ing at your ex te nsion .[...]

1.8 Utili sing the Call Centr e 110 User Manual T o enter/leave the Not Read y mode T o set/cancel the Not Ready mode or to leave the Wrap-up mode (T o enter the Ready mode) While on-hook PT/PS Press Log-in/Log-out . (Log-in/Log-out) Specified OR All ICD Group extension no. Enter ICD Group extension number or . ICD Group: Incoming Call Distribution[...]

1.8 Utilising the Call Centre User Manual 111 • * The st atus wil l be a s follo w s: Ready Not Ready Not Ready Ready Wrap-up N ot Ready • The Log -in/Log-ou t of a s pecified group button lig ht shows th e current s tatus as follows: Off: Log-in mo de Red on: Log-out mo de • The Wrap- up button alte r nates t he set ting of Wrap-up mode, Not[...]

1.8 Utili sing the Call Centr e 112 User Manual 1.8.2 Monit oring and Co ntrolling the Call Status of an Incoming Call Distribution Group (Incomin g Call Distri buti on Gr oup Monit or) The extension as signed a s a S uper vi sor extension c an monitor and con trol t he stat us of o ther extensions in an inc omin g call distr ibution group. It shou[...]

1.8 Utilising the Call Centre User Manual 113 T o monito r T o c lear Call Log History Monitoring and Changing the Log-in/Log-out Status of Extensions The Sup er visor extension can monitor the Log-i n/Log- out st atus of the incom ing call distr ibution group membe rs by the DSS button light. It can al so chan ge thei r Log-i n/Log-out status if n[...]

1.8 Utili sing the Call Centr e 114 User Manual T o change the Log-i n /Log-out mode • The DSS button light shows the c urrent status as follows: Off : The extension is not i n the group. Green on : Log-i n (Rea dy) mode Flashing green : Log-in (Not R eady) mo de Red on : Log- out mod e Press desired DSS . Display PT (DSS)[...]

1.8 Utilising the Call Centre User Manual 115 1.8.3 Fo rwarding a W aiting Call (Manual Queue Red irection) When your in comin g call distr ibution group i s busy an d other out side c alls ar rive, the arr ivi ng calls are put in a waiting q ueue. Extensi ons can c heck the status of the qu eue with the Hur r y-up button light, and forward the lo [...]

1.9 Using Use r-supplied E quipment 116 User Manual 1.9 Using User -supplied Equipment 1.9.1 If a Doorph one/Door Op ener is Con nected Y ou ca n talk to a per son at the d oor throu gh the do or ph one. Preprogrammed extensions or an outs ide par ty ca n recei v e the calls f rom th e door phone. Y ou can op en the d oor . Doorphon e Call T o call[...]

1.9 Using Us er-supplied Equipment User Manual 117 Opening a Door (Door O pen) Some extensions m a y be proh ibited from using this feature. From a specified e xtension From an y ext ension while talki ng to the doorphone • The doo r ope n will be trig gered f o r a spec ified time p er iod. Off-hook. On-hook. Enter doorphone number (2 digits). P[...]

1.9 Using Use r-supplied E quipment 118 User Manual 1.9.2 If a Host PBX is C onnected Accessing External Services (External Feature Access [EF A]) Y ou c an acces s spec ial features (e.g., Ca ll Waiting) offered by a host PBX o r telepho ne co mpany . This feature is only effectiv e f o r an o utside call. <Example> T o hold the current call[...]

1.9 Using Us er-supplied Equipment User Manual 119 1.9.3 If a V oice Pr o cessing System is Conn ected Y ou or an o utsid e par ty ca n acc ess the V o ice P rocess ing Sy stem from a tele pho ne. If your PBX has a Panasonic V oi ce Pro cessin g System conn ected (e.g., K X-TVP /KX-T VS ser ies ) using di gital in tegration, th e following f e atur[...]

1.9 Using Use r-supplied E quipment 120 User Manual T o transfer a call to a mail box T o listen to messa g es *Indica tion to ne after o ff-hook • Y ou can access a voice mail with on e-touch. Customising Y our Phone • 3.1.3 Cust omising the But tons Create or edit a V oice Ma il T ransfer b u tton or a Messa ge button. Press DSS or dial desir[...]

1.9 Using Us er-supplied Equipment User Manual 121 Screening Calls (Live Call Screening [LCS] ) While a c aller i s leaving a messa ge in your mailbox, you can monitor the call wi thout an sw er ing . If you so desi re, you can answer the call wh ile m onitor ing. Th ere are two methods av ail able (Default: Hands-free mode). Hands-free mo de: Y ou[...]

1.9 Using Use r-supplied E quipment 122 User Manual Operation Fl owchart The ope rations i n the shad ed are as can be done h ands- free. • The Live Call Sc reening (LCS) button l ight shows th e feature statu s as follows: Off: LCS is off. Flashing green rapidl y: Aler ting in the Pr ivate mode. Flashing green slo wly: Moni tori ng. Red on: LCS [...]

1.9 Using Us er-supplied Equipment User Manual 123 Recor ding a Con ver satio n (T w o-way Recor d) T o recor d into your mailbo x T o recor d into another mailbo x (T wo-wa y T ransfer) T o recor d into another mailbo x with one-touch (One-touc h T wo-wa y T ransfer ) Y ou can recor d a co nv ersa tion i nto a ma ilbox while talk ing o n the ph on[...]

1.9 Using Use r-supplied E quipment 124 User Manual • Note: When you rec ord your T wo-way telephone c onversations, you should inform the oth er par ty th at the c onv e rsation is being recor ded. Customising Y our Phone • 3.1.3 Cust omising the But tons Create or edit a T wo-wa y Record button, a T wo-wa y T ran sfer button and a One -touch [...]

1.10 After Mo ving to a New L ocation in the Office User Manual 125 1.10 After Mo ving to a Ne w Locati on in the Of fice 1.10.1 Usin g the Same Settings as Y our Previous Extensio n (W alkin g Extensio n) Y ou can us e the s ame features as signe d on your previous extension ev e n if you move to another ex te nsion in the office. Y ou can reta in[...]

1.11 Using a Display Pr oprietary T elephone 126 User Manual 1.11 Usin g a Displa y Pro prietary T elephone 1.11.1 Using the Call L og This is av ai lable for display propr ietar y telep hones and por table stat ions. Calli ng wi th the Incom ing Call Log When you re ceive an ou tside call , the ca ller ’ s infor mation is rec orded aut oma tical[...]

1.11 Using a Display Pr oprietary T elephone User Manual 127 T o c lear the log informati on T o call T o store the calle r ’ s information in per sonal speed dialling Display PT While confirming the log information Press Call Log , or Up or Down until desired party appears. (Call Log) OR Press TRANSFER . TRANSFER Off-hook. While confirming the l[...]

1.11 Using a Display Pr oprietary T elephone 128 User Manual Calli ng wi th the Ou tgoin g Cal l Log Y ou c an redial using th e outgo ing call log. T o call T o c all with th e RED IA L butto n • The Call Log button ligh t shows the current s tatus as f o llows: Off: No incoming call . Or you have already vi ewed the call log. Red on: Y ou have [...]

1.11 Using a Display Pr oprietary T elephone User Manual 129 T o store the calle r ’ s information in per sonal speed dialling • Y ou c an lock your cal l log by us ing an extension PIN (P ers onal Ident ifica tion Nu mber), so that you can p rohibit acce ss to your logg ed informa tion. Re fer to "3.1.2 S ettings on the Programmi ng Mode [...]

1.11 Using a Display Pr oprietary T elephone 130 User Manual 1.11.2 Using the Directo ries Y ou can c all u sing the director ies ( P erson al Speed D ialli ng Direc tor y , Syste m Spee d Diall ing Director y and E xtensio n Number Di rector y ). Only per sona l direc tori es can be stor ed, edited or de leted o n your e x tension . If a call arr [...]

1.11 Using a Display Pr oprietary T elephone User Manual 131 Entering Character s Y ou ca n enter the following cha racters. Th e tables show you the characte rs availabl e for each button. T able 1 or T able 2 can be programmed. • T e lephone numbers and names dis play ed ar e store d using the fir st sp are P ersona l Speed Dialli ng memo r y a[...]

1.11 Using a Display Pr oprietary T elephone 132 User Manual T able 1 (Sta ndard mode) Times Buttons 123 1 456789 2 ! 3 4 5 6 7 8 9 # A D G J M P T $ ?1 " BC a bc2 E Fdef3 HIgh i 4 K L jkl5 NOmn 6 o QRSpqrs7 UV t 8 uv .,': ; 0 %&@() # £ /+—=<> 0 WXY wxy 9 Zz (Space)[...]

1.11 Using a Display Pr oprietary T elephone User Manual 133 T able 2 (Option mode) Times Buttons 123 1 456789 2 ! 3 4 5 6 7 8 9 # A D G J M P T W $ ? ä " BC a bc À E Fdef Ð HIgh i Ì K L jkl5 NOmn Ñ o QRSpqrs UV t uv XY wxy 9 .,': ; 0 %&@() # £ ö 1 ü /+ — =<> 0 10 11 12 13 14 15 ÁÂÃÄÅÆÇ 2 ÈÉÊË 3 ÍÎÏ 4 Ò?[...]

1.11 Using a Display Pr oprietary T elephone 134 User Manual T able 2 (Option mode f or CE model) Times Buttons 123 1 456789 2 ! 3 4 5 6 7 8 9 # A D G J M P T W $ ? ä " BC a bc E Fdef Ð HIgh i K L jkl 5 NOmno QRSpqrs UV t uv XY wxy 9 .,': ; 0 %&@() # £ ö 1 ü /+ — =<> 0 10 11 12 13 14 15 ÁÂÃÄ A Ç 2 ÉË 3 ÍÎ 4 ÓÔ?[...]

1.11 Using a Display Pr oprietary T elephone User Manual 135 T able 2 (Option mode for GR model) Times Buttons 123 1 456789 2 ! 3 4 5 6 7 8 9 # A ∆ H K N Π T X $ ?1 " B Γ 2 E Z3 Θ I4 Λ M 5 Ξ O6 P Σ 7 Y Φ 8 ΨΩ 9 .,': ; 0 %&@() # £ /+ — =<> 0 (Space)[...]

1.11 Using a Display Pr oprietary T elephone 136 User Manual T able 2 (Option mode f or RU model) Times Buttons 123 1 456789 2 3 4 5 6 7 8 9 # 0 10 $%&@() # /+ — =<> (Space) 11[...]

1.11 Using a Display Pr oprietary T elephone User Manual 137 1.11.3 Acce ssing System Features (System Feature Access) Y ou can access a feature with the "Feature A ccess " menu. T o access "Featur e Access" menu and select the fe ature Feat ure s Refe r to A u tomatic Call back Busy Canc el 1.2.4 Whe n the Di alled Line is Busy[...]

1.11 Using a Display Pr oprietary T elephone 138 User Manual[...]

User Manual 139 Section 2 Manager Operation This chapter shows the manage r how to contr ol the other extensions or the P BX.[...]

2.1 Con trol Feat ures 140 User Manual 2.1 Contr ol Feat ures 2.1.1 Extension C ontr ol The ma nager e xte nsion can c ontrol t he sett ings o f other extensions. Changing the Settings of Other Extensions T o lock/u nlock other extensions (Remote Extension Loc k) This feature is also kn own as Remo te Stati on Lock Contr ol. — Changing the Se tti[...]

2.1 Contr ol Features User Manual 141 2.1.2 Ti me Servic e Mode Control The mana ger extension or the prepr ogrammed extension ca n chan ge the ti me mo de (Day , Lunch, Break or Night). There ar e two method s (Automatic o r Manual) of changi ng the ti me mod es. A utomatic: enables the time mod e f o r each da y of the week to change au tomatic a[...]

2.1 Con trol Feat ures 142 User Manual • Besides the time m ode, there is Holid ay mode. It can ch ange mo de once on a spe cifie d date. • The Time S er vice (Day/Night/Lunch /Break) button light s hows the cur rent sta tus as f o llows: Off: Da y m ode Green on: Lunc h mode Flashing green: Break mode Red on: Night mode Flashing red: Holida y [...]

2.1 Contr ol Features User Manual 143 2.1.3 Restrictio n Level Control (Dial T one T ransfer) The man ager extension can cha nge the rest ric tion l ev el, p er mittin g an extension to make a call . • The r estr iction lev el is ch anged to the prep rogrammed l ev el of T oll Re str iction /Call Barr ing button. Customising Y our Phone • 3.1.3[...]

2.1 Con trol Feat ures 144 User Manual 2.1.4 T urning o n the External Backgr ound Music (BGM) The ma nager extension can s elect an d broa dcast ba ckground music in the o ffice thr ough exter nal speakers. T o select and start/stop the bac kground m usic <KX-TD A100/KX-T D A200> <KX-TD A30> PT/SLT/PS Off-hook. On-hook. Enter 35. BGM n[...]

2.1 Contr ol Features User Manual 145 2.1.5 Reco r di ng Outgo ing Messages (OGM) The mana ger extension can recor d three k inds of gre eting m essages (OGM) as follows: All mes sages have their own extension number s. Y ou can selec t the de sired m essage. Y ou hav e two method s for recordin g a m essage. On e is recorded usin g the hands et, a[...]

2.1 Con trol Feat ures 146 User Manual T o record from an e xternal BGM (MOH) port <KX-TD A100/KX-T D A200> <KX-TD A30> PT On-hook. Off-hook. Enter 36 . Enter 3 . 3 Press STORE . When the time limit passes, it stops automatically. The message is played back. The message is recorded. You hear the message. Enter BGM port number (1 digit).[...]

2.1 Contr ol Features User Manual 147 T o c lear the message • Record voice messa ges on ly; av o id the rec ording of music. PT Off-hook. 0 Enter 36 . Enter 0 . On-hook. 6 3 Progress Tone & C.Tone Enter OGM floating extension number . OGM floating extension no.[...]

2.1 Con trol Feat ures 148 User Manual[...]

User Manual 149 Section 3 Customising Y our Phone & System This chapt er shows you how to cu stomi se your indiv idual tel ephone or PBX acco rding to your needs. Find the des ired se tting a nd program as nece ssar y .[...]

3.1 Cus tomising Y our Phone (P ersonal Pr ogrammin g) 150 User Manual 3.1 C us tomi sing Y our Phone (P ersonal Pr ogramming) 3.1.1 Cust omising Y o ur Phone (P ersonal Programming) Y ou c an custo mise your telephon e features. For e xam ple, you can cha nge the initi al setti ngs or button features acco rding to your needs. Assigning an Extensio[...]

3.1 Customis ing Y our Phone (P ers onal Programming ) User Manual 151 T o cancel • W ARNING When a third part y discovers the passwor d (extension P IN) of the PBX , there will be a risk that they will make fraudulent phone cal ls using the telephone line, and the cost will be charged to y our own account. In ord e r to av oid this prob lem, we [...]

3.1 Cus tomising Y our Phone (P ersonal Pr ogrammin g) 152 User Manual 3.1.2 Settings o n the Programming Mode Y ou can p rogramme features usi ng the p rogramming mode. Setting Features The default se ttings are shown in bold l etters. For later reference, place a check mar k in the box es below to indi cate your cus tomised s etting . Notice The [...]

3.1 Customis ing Y our Phone (P ers onal Programming ) User Manual 153 Item Progr a mming Input Selection & P a ramete r Which disp lay langua ge do you prefer? (Display Langua ge Select ion) English 2nd Language 3rd Language 4th Language 5th Language W o uld you li ke the call duration to be shown autom aticall y on th e display when answering[...]

3.1 Cus tomising Y our Phone (P ersonal Pr ogrammin g) 154 User Manual Which d o you prefer to seize when you go off-hook to make calls? (Pref erred Line Assig nment — Outgoi ng) No line An idle outsi de lin e + CO button no . (01-36) * 2 or A CO/ICD Group button or Inter com Which l ine do you prefer to ans wer when you go off- hook? (Pref erred[...]

3.1 Customis ing Y our Phone (P ers onal Programming ) User Manual 155 Do you prefer to answer a call w ithout goi ng off-hoo k rega rdless of the A UT O ANS b utton s tatus? (F orce d Ans werba ck Select ion)* 1 No — Disable Ye s — En able Which se r vice do y ou pref er when a callin g par ty is recordi ng a me ssag e in yo ur m ai l b ox? (L[...]

3.1 Cus tomising Y our Phone (P ersonal Pr ogrammin g) 156 User Manual Creating your personal message. (P ersonal Absent Me ssage) message (max. 1 6 characters) Where are your incomi ng calls forwarded or ref used? (Call Forwarding [FWD])/Do Not Disturb [DND]) (f or both cal ls) (for outside calls) (for int erc om calls) Off Do Not Disturb (DND) + [...]

3.1 Customis ing Y our Phone (P ers onal Programming ) User Manual 157 Do you want back ground music thro ugh your telepho ne spe aker while on-hoo k? (Background M usic [BGM])* 1 No — Off KX-TDA100/KX- TD A200: + BGM no . (1digit) KX-TD A30: Ye s — On W o uld you like to se t your extension PIN or chang e a stored ex t ensio n PIN to new one? [...]

3.1 Cus tomising Y our Phone (P ersonal Pr ogrammin g) 158 User Manual T o store the names and numbers in personal speed dialling * 2 : CO button numbers (25-36 ) are av a ilable only when the Add -on K ey Mo dule is s et up to your tele phone. * 3 : Not av a ilable f o r the KX- T7665 * 4 : Only available f or c er tain dig ital p ropr ietar y tel[...]

3.1 Customis ing Y our Phone (P ers onal Programming ) User Manual 159 T o edit the names and n umbers of per sonal speed dialli ng Press PROGRAM or PAUSE . Enter personal speed dialling number (2 digits). personal speed dialling no. PROGRAM PAUSE OR Enter 10 and then press ENTER . Or press STORE . 0 1 OR AUTO DIAL STORE Press ENTER or STORE . OR A[...]

3.1 Cus tomising Y our Phone (P ersonal Pr ogrammin g) 160 User Manual Clearing Fe atures Y ou can c lear or change t o features as follows: Feat ure s Defa u lt Se ttin g Disp lay Switching M ode Automa tic Hot Line Off Calling Lin e Identific ation Res tric tion [CLIR] Allow Calling/C onnect ed Line Identific ation Presen tation [C LIP/ COLP] Cal[...]

3.1 Customis ing Y our Phone (P ers onal Programming ) User Manual 161 T o set • If you do not de sire that the Call W aitin g, FWD/DND or Hot Lin e to be cleared by this feature, please ask your dealer . Press PROGRAM or PAUSE . Enter ## . Press PROGRAM or PAUSE . OR PROGRAM PAUSE OR PROGRAM PAUSE Press ENTER or STORE . OR AUTO DIAL STORE Press [...]

3.1 Cus tomising Y our Phone (P ersonal Pr ogrammin g) 162 User Manual 3.1.3 C ustomisi ng the Buttons Y ou can c hange the flexible CO buttons/DSS buttons, and programma ble f eatur e (PF) buttons on PTs, DSS Consol es, Add-on Ke y Module s, and PSs to the following f eat ure buttons. F or ex am ple, if your telephone has mo re CO buttons tha n av[...]

3.1 Customis ing Y our Phone (P ers onal Programming ) User Manual 163 Group F WD — Both call s + Incomi ng ca ll di stri bution group extension no. Group F WD — Ou tside c alls + Incomi ng ca ll di stri bution group extension no. Group F WD — Inte rcom c alls + Incoming call distr ibution gro up extension no. Accoun t Conference Te r m i n a[...]

3.1 Cus tomising Y our Phone (P ersonal Pr ogrammin g) 164 User Manual Release* 3 T oll Res tr ict ion/C all B arr ing + T oll Re str ictio n/Call Barr ing Lev el (1-7 ) ISDN Se r vic e* 5 + Desi red no. (max. 32 digit s) Calling Lin e Identi fication Restrict ion (CLIR) Connected Lin e Identifi cation Restrictio n (COLR) ISDN-H old Headse t* 3 * 6[...]

3.1 Customis ing Y our Phone (P ers onal Programming ) User Manual 165 T o distin guish the ringing tones for eac h CO, INTERCOM or ICD Group but ton (Digital propri etary telephone only) T o c lear the b utton • * 2 F o r a PF button, "2" is not re quired t o enter before the desir ed numbe r . • * 3 This button is not available f or[...]

3.2 Mana ger Programmin g 166 User Manual 3.2 Manager Pr ogramming 3.2.1 Programming Inf o rmation The ma nager ca n program me the following items. • Call Char ges • Other Exte nsions Control A vail able Extension The extension as signed a s a ma nager Required T elephone A P an asoni c Pr opr ietar y T elepho ne with disp lay (o ver 2 lines) [...]

3.2 Mana ger Programming User Manual 167 3.2.2 Man ager Pr o gramming Changin g Call Charges and Extension Co ntrol Item Pr ogramming Input Changing the ma nager passw o rd. + + P assword (max. 10 d igits) + Viewing e x tensi on call char ges. + + E xtension n o. Clear ing extension call c harges. + + E xtension no . + + Setting the budget for ex t[...]

3.2 Mana ger Programmin g 168 User Manual Clea ring th e PIN an d PIN lock f or v erified codes. + + V er ified c ode + Setting th e verified code PIN. + + V eri fied code + PIN ( max. 10 dig its) + • W ARNING When a third par ty di scovers the passwor d (ver ified cod e PIN) of th e PBX, th ere will be a risk that they will make fraudulent phone[...]

3.3 Customis ing Y our System (System Programming ) User Manual 169 3.3 Customising Y o ur System (System Pr ogramming) 3.3.1 P r o gramming Information Y ou can c ustomi se your syst em accordi ng to your re quireme nts. [Y our sy stem alr eady has default se ttings ( f a ctor y insta lled).] The prog ramming i s shown below . (Pr ogramme number) [...]

3.3 Cus tomising Y our System (Syste m Programmin g) 170 User Manual Icon Descr iptions Fixed Buttons Function T7600 T7200/ T7400 /T7500 PREVIOUS (PREV) NEXT ST OR E (E NT ER) None Back to Previous Menu (CANCEL) SHIFT PROGRAM END SELECT FLASH CLEAR SECRET REDIAL SP-PHONE FWD/DND CONF AUT O DIAL STORE SHIFT PROGRAM PAUSE HOLD AUTO ANS M U TE MESSAGE[...]

3.3 Customis ing Y our System (System Programming ) User Manual 171 Pr ocedur e The bas ic steps are sh own below . 1. Entering the pr ogramming mode 2. Pr ogramming Y ou ca n enter e ach pr ogramme numb er (3 digi ts). 3. Exiting the mode • T o exit the pr ogramming mode at any time, lift the h andset. • T o exit the pr ogramming mode at any t[...]

3.3 Cus tomising Y our System (Syste m Programmin g) 172 User Manual 3.3.2 Sys tem Programming Date & Time [000] The prop r ietar y telephone s dis play the current date and time w hile o n-hook. [In 12-hour Format] [In 24-hour Format] Enter 000 . Press ENTER . Enter date (01-31). date Enter year (00-99). year Enter hour (01-12). hour Enter min[...]

3.3 Customis ing Y our System (System Programming ) User Manual 173 System Speed Dialli n g Number [001] Y ou can s tore th e phone numbe rs of frequentl y diall ed numbers. • After changing the de s ired v a lues, you can press the ENTE R button. Y ou do not have to perform t he res t of the steps. • The cl ock star ts imme diately after t he [...]

3.3 Cus tomising Y our System (Syste m Programmin g) 174 User Manual System S p eed Diall i ng Name [002] Y ou can sto re the na me assoc iated with the speed di alling numb er . Thes e names are displayed when making calls usi ng the display operation. T o enter ch aracters, ref e r to "Enter ing Character s". Exte nsion Numb er [0 03] Y[...]

3.3 Customis ing Y our System (System Programming ) User Manual 175 Extension Name [0 04] Y ou can stor e the name of an extension user. T h is is use ful if you want to know who is c alling, or who you are callin g when m aking an inter com cal l using the dir ector y . T o en ter c haracters, refer to "Ente ring Character s". Press ENTE[...]

3.3 Cus tomising Y our System (Syste m Programmin g) 176 User Manual[...]

User Manual 177 Section 4 Appendix This chapter provides the T roublesho oting, the Feature Numb er T able and T one Lis t. Check the T r oubleshootin g sec tion be f o re cons ultin g your dealer .[...]

4.1 T r oubleshooting 178 User Manual 4.1 T r oubleshootin g 4.1.1 T roubleshooting T rou ble shooti ng Problem Remedy The telephone does not w ork properl y . • Consu lt your deale r . I cannot use the telephone. • The telephone is loc ke d. Unlock your telepho ne. ( 1.5.3 Prev enting Other People from Usin g Y ou r T el ephone (Extens ion Loc[...]

4.1 T roubl eshooting User Manual 179 My proprieta r y telephone does not have a feature b utton. • Some models do not ha ve the feature b utton. Change a flexible button to the des ired button. ( 3. 1.3 Cus tomising the Bu ttons) Enter the s pecif ied feature numbe r inst ead of the feature button. ( 1.1.1 B ef o re Operating the T elepho nes) A[...]

4.1 T r oubleshooting 180 User Manual I cannot send a call waiting tone to the dialled extension. • The other party has not set the Call W a iting featu r e . ( S endin g a Call W a iting T one (Call W aiti ng), 1 .4.4 An sw er ing Call Waiting, 1.7 .3 Receiv ing C all Waiting (Cal l Waiting/Off-hoo k Call Ann ouncemen t [OHCA]/W hisper OHCA)) ?[...]

4.2 Feat ure Number T able User Manual 181 4.2 Feature Nu mber T able 4.2.1 Fe ature Number T able Numbers listed b elow are th e default settings. The re are fl exib le feature num bers and fixed f ea ture numbers. If you ch ange th e flexible f e ature numbe rs, fill i n your ass igned num bers (new) in the l ist for future reference. Feature (Wh[...]

4.2 Featur e Number T ab le 182 User Manual 1.2 .4 When the D ialled Li ne is Busy or There is No Answer T o cancel callback r ingi ng (Automatic Ca llback Busy C ancel) /T o canc el (CCBS Cancel) 46 () Leaving a Me ssage Waiting Ind icati on/Call ing Back the Caller Who Le ft an In dication (Messa ge Waiting) 70 () F or a ca ller – T o leave/can[...]

4.2 Feat ure Number T able User Manual 183 1.3.3 Answering a Call Ringin g at An other T e lephone (Cal l Pickup) Answering a Call fro m Ano ther T elep hone ( Call Pic kup) – Group 40 () group no. (2 digits) – Directed 41 () extension no . Denying Oth er P eop le the P o ssib ility of P icking Up Y our Ca lls (C all Pi ckup Deny) 720 () – To[...]

4.2 Featur e Number T ab le 184 User Manual 1.4.5 Mu ltiple Par ty Conversation Adding a T hird Par ty du ring a Conversation Using the ISDN Ser vice (Three-pa r ty Conference [3PT Y] — by ISDN) 62 () phone no. + 3 1.5.1 Forwarding Calls F or warding Y our Call s (Call Forwarding [FWD]) / 1.7.2 Refu sing Inco ming Cal ls (Do Not Disturb [DND]) ?[...]

4.2 Feat ure Number T able User Manual 185 1.5.2 Showing a Mes sage o n the Ca ller ’ s T el ephone Displ ay (Absent Mess age) 750 () – T o s et 1-9 (+ parameter ) + # – T o cancel 0 1.5.3 Pr e venting Other P eo ple from Us ing Y our T e lephone (Exten sion Lock) 77 () – To l o c k 1 – T o unl ock 0 + e xten sion P IN 1.6.1 P agi ng Grou[...]

4.2 Featur e Number T ab le 186 User Manual 1.7.4 Displ aying Y our T elepho ne Numb er on th e Called Par ty a nd Call er ’ s T eleph one (C allin g/ Connected Line Id entificat ion Presen tation [CLIP/COLP]) 72 () – Pub lic 1 – Y our extension 2 1.7.5 Prev e nting Y our T el ephone Number Bei ng Disp la yed on t he Caller ’ s T ele phone [...]

4.2 Feat ure Number T able User Manual 187 1.7.13 Clear ing Features Set at Y our E xtensio n (Extens ion Feature Clear) 790 () 1.8.1 Leaving an Incomi ng Call Distr ibution Group ( Log-in/Lo g-out, W rap-up) Log-in 736 () 1 + ICD G roup extensio n no ./ Log-out 0 + ICD Gr oup extension no./ T o enter/ leav e the Not Read y mod e 735 () 1 (Not Re a[...]

4.2 Featur e Number T ab le 188 User Manual 2.1.1 Exte nsion Con trol * 1 T o lock/unlock othe r e x tension s (Re mote Ext ension Lock) – T o unlock 78 2 () ex te nsion no . – To l o c k 783 () ex te nsion no . * 1 2.1.2 T ime Ser v ice M ode Con trol 78 0 () – Da y /Night/ Lunch /Break 0/1/2/3 * 1 2.1.4 T ur ni ng on th e Exter nal Backgrou[...]

4.2 Feat ure Number T able User Manual 189 Feature (While bus y , D ND or call tone is heard) Default 1.2.4 When th e Dialled Line is Busy or The re is No Answer Sending a C all W a iting T o ne (Ca ll W ai ting) 1 T o an Ex tension Re fusing the Call (DND Overri de) Joinin g an Exi sting Cal l (Executive Busy Override ) 3 Leaving a Me ssage W a it[...]

4.3 Wh at is This T one? 190 User Manual 4.3 What is This T one? 4.3.1 Wh at is This T o ne? While on-hook When going off -hook Ring T ones The following tones are programmable allowing recogn ition of c all type (Outsid e, Intercom or Door ph one). T one 1 T one 2 T one 3 T one 4 Dial T ones T one 1 Nor mal 1 s 1 s[...]

4.3 What i s This T one? User Manual 191 When y ou make calls T one 2 Any one of the following f e atures i s set: • Absen t Mess age • Background Music • Cal l F orwar ding • Call P ickup Deny • Call W a iting • Do Not Disturb • Extensi on Lock • Executive Busy Ove r ride Deny • Hot Line • Time d Remind er T one 3 • After p r[...]

4.3 Wh at is This T one? 192 User Manual While off-hook When talking to an outside par ty When setting the features or pr ogramming Ringbac k T one 2 Specia l ring back tone f o r DISA call Do Not Distu rb (DND) T one The di alled e xte nsion is refusi ng inc oming calls. Indication T ones T one 1 Call waiting tone T one 2 A call is on hold longer [...]

4.3 What i s This T one? User Manual 193 T one 4 Esta blish ing or le avin g a conference T one 5 A call h as been p ut on ho ld. 1 s[...]

4.3 Wh at is This T one? 194 User Manual[...]

User Manual 195 Inde x[...]

Index 196 User Manual A Absent Messa g e 85, 155, 185 Accessing External Services (Extern a l Feature Access [EFA]) 118 Accessing Syste m Features (System Feature Access) 137 Accessing the ISDN Service (ISDN Service Access) 39 Accoun t 19, 163 Accoun t Code Ent ry 26, 181 Adding a T hird Party durin g a Conve rsation Usi ng the ISD N Service (Three[...]

Index User Manual 197 Displaying Your Tel ephone Number on the Ca lled Party and Call er ’ s Teleph one (C alli ng/Connec ted Line Iden tifica tion P resen tation [CLIP/CO LP]) 99 DND Override 38, 189 Do Not Disturb (DND ) 17, 96, 184 Do Not Disturb (DND ) Tone 192 Door Open 117, 187 Doorphon e Call 116, 187 During a Conve rsation 53 E Easy D ial[...]

Index 198 User Manual Making Ca lls 23 Making/ Answeri ng an Announ cement 88 Maliciou s Call Iden tifica tion (MCID) 52, 183 Manager O peratio n 139 Manager P asswor d 166 Manager P rogram ming 166, 167 Manual Q ueue R edirection 115 Message 15, 19, 162 Messag e for another ex tensi on 19, 162 Mes sage W aitin g 34, 182, 189 MODE 18 MONITOR 16 Mon[...]

Index User Manual 199 System Pa sswo rd 169 System Progra mming 169, 172 System S peed Dia lling 28, 18 1 System Spee d Dia lling Nam e [002 ] 174 System Spee d Dia lling Num ber [00 1] 173 T Talking to Two P arties Alt ernately (Call Splittin g) 61 Terminat e 19, 163 Th ree-p arty Conf erenc e [3P TY] — by IS DN 73, 184 TIE Line Access 25, 181 T[...]

P anasonic Communications Co., Ltd. 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, J apan PSQX2635W A Copyright: This manual is copyrighted by Panasonic Communications Co., Ltd. (PCC). You may print out this manual solely for internal use with this model. Except above, you may not reproduce this manual in any form, in whole or part, without[...]