Panasonic KX-TDE100 manual

Thank you f or purchasing a P anasonic Pure IP-PBX. Please read this manual carefully bef ore using this product and sav e this manual for future use . KX-TDE100/KX-TDE200: PMMPR Software File V er sion 1.0000 or later KX-TDE100 Model KX-TDE200 Pure IP-PBX User Manual[...]

2 User Manual Feature Highli ghts Consult your dea ler Consu lt your dealer Consult your dea ler 1.8.12 Using Y our PS in Parallel with a Wi red T elephone (Wireles s XDP P a rallel Mode) (P age 139) 1.1 Be f ore O perating the T ele phones ( P age 16 ) 1.6.2 U sing V oice Messa ging (Buil t-in Simpli fied V oice Messag e [SVM]) (P age 104 ) This P[...]

User Manual 3 Consult your de aler Consult your deal er 1.9 Utilisi ng the Call Centre (Page 141) This PBX supports Voice Processing Systems (VPS) with an ACD Report Server. In addition to VPS features, the ACD Report Server provides you with a variety of features, such as monitoring, reporting, and creating performance graphs, to manage call infor[...]

4 User Manual In This Manual, • The following abbreviations a re used: APT → Analogue Propr ietar y T el ephone Displa y PT → Propr ietar y T elephone with a Displ a y DPT → Digi tal Propr ietar y T elep hone IP-P T → IP Propr ietar y T eleph one PS → P or table St ation PT → Propr ietar y T ele phone SIP Ext ension → Session Init i[...]

User Manual 5 T radem arks • The Bl uetooth word mark an d logos a re owned by the Blueto oth SIG, Inc. and any use of such mar ks by Matsushita Electr ic Indust rial Co., Ltd. is u nder licence. • All oth er trademar ks ident ified her ein are the p roper ty o f their res pective owners. Not es f o r SIP Ext ension U sers Bef ore us ing a SIP [...]

6 User Manual Impor tant Inf ormation W ARNING • THIS UNIT MA Y ONL Y BE INST ALLED AND SER VICED BY QU A LIFIED SER VICE PERSONNEL. • IF D AMA GE T O THE UNIT EXPOSES ANY INTERNAL P ARTS, DISCONNECT THE PO WER SUPPL Y CORD IMMEDIA TEL Y AND RETURN THE UNIT TO Y OUR DEA LER. • UNPLUG THIS UNIT FROM THE A C OUTLET IF IT EMITS SMOKE, AN ABNORMA[...]

User Manual 7 The KX-TDE100UK/KX-TDE200UK, KX-TDE100NE/KX-TDE200NE, KX-TDE100GR/KX- TDE200GR, and KX-TDE100CE/KX-TDE200CE are designed to interwork with the: • Analogue Public Switched T elephone Network (PSTN) of European countr ies • P an-European Integrated Services Digital Networ k (ISDN) using ISDN basic rate access • P an-European Integ[...]

8 User Manual Attention • K ee p the unit away from heating appliances and devices that ge nerate electr ical no ise such a s fluores cent lamps, moto rs, and televisions. These noise s ources can i nterfere with the pe rf or m ance of the PBX. • This uni t should be k e pt free of dust, mo isture, high tempe rature (more than 4 0 ), and vi bra[...]

User Manual 9 For users in the Eur opean Union only • Information on Di sposal for Users of Waste Electrical & E lectronic Equipm ent (private households) This sy mbol on the produc ts and/or ac companying documents m eans that u sed elec trical and electroni c products should not be mi x ed with general hous ehold waste. F o r proper treat m[...]

10 User Manual For Future Reference Pleas e print, record, an d retain the f ol lowing informati on for future reference. Note The ser ial numbe r of this produ ct can be found on the lab el affixed to the unit . Y ou sh ould record th e model number and the s erial number of this uni t as a per mane nt record o f your purchase to aid in identific [...]

User Manual 11 T abl e of Contents 1 Oper ation ..... ....... ..... ....... ....... ....... ........ ....... ....... ....... ....... ........ ....... ...... 15 1.1 Before Operating the T elephones ...... . ..... . .... ............... . ..... ................ . .... ............... . ..... . 16 1.1.1 Before Oper ating the T elephones ......... ....[...]

12 User Manual 1.8.5 Prev enting Y our T elephone Number Being Di splay ed on the Caller's T elephone (Connected Line Identifi cation Restriction [COLR]) ....... ............. . ..... .............. ............. . ... . .. . ..... .......... 132 1.8.6 Pre venting Y our Number Bei ng Displa y ed on the Called P ar ty' s T elephone (Callin[...]

User Manual 13 3.2.1 Pro gramming Infor matio n ... ...... ....... .... ....... ....... ...... ....... ...... ....... ....... ...... ..... ...... ....... .... 21 2 3.2.2 M anager Pro gramming ........ ............... . .. . ..... ............... ............ . ..... . .. . ..... ............... .......... 2 13 3.3 Cus tomi sing Y ou r Sys tem ( Sys[...]

14 User Manual[...]

User Manual 15 Section 1 Operation This chap ter shows you step by step how to use each feature. Read this chapter to become familiar wi th the many useful features of this PBX.[...]

1.1 Bef ore Operating the Te lephones 16 User Manual 1.1 Bef ore Operat ing the T e lephone s 1.1.1 Bef ore Operating the T eleph ones What Kind of T elephone Can Be Used? Y ou c an use the f oll owing types o f telephon e with this P BX: • P anas onic IP Propr ietar y T elepho ne (IP-PT) (e.g., KX-N T346 or KX- NT366) • SIP Ex tension (SIP Har[...]

1.1 Bef ore Operating the T elephones User Manual 17 Feature N umber s T o use c er tain features, you need to en ter specifi ed f e ature number s (and an additiona l parameter , i f requ ired). There ar e two types of f ea ture number s as f o llows: • Flexib l e f eat ure number • Fixed f eat ure number Fixed f e ature numbers c annot be ch [...]

1.1 Bef ore Operating the Te lephones 18 User Manual Using a Navigator K ey/Jog Dial/V olume Ke y The Navigat or K ey can be used for the displ a y c ontrast and the volume contro l or you can s earch for desired items o n the disp lay . Press the Na v igator Ke y/V olume Ke y o r rotate the Jog Dial i n the des ired direc tion. The contras t or th[...]

1.1 Bef ore Operating the T elephones User Manual 19 Icon Descriptions The following icons show you the feature av aila bility , notes a nd action to use the f eatures. This feature ca nnot be us ed with a singl e line teleph one. Seiz e an out side lin e (One of t he fol l ow i n g) . • Press the CO button. • Dia l automati c line a ccess numb[...]

1.1 Bef ore Operating the Te lephones 20 User Manual When Y ou U se a P anasonic Propri etary T e lephone If you use a Panasonic propr ietar y telep hone and th e Console, they may hav e some of the useful feature buttons descr ibed bel ow . For a PS use r , ref e r to "Operating Instruc tions" for PS. These buttons make operation s simpl[...]

1.1 Bef ore Operating the T elephones User Manual 21 A UT O DIA L/ST ORE : Used for System/P e rsonal Spee d Dialling or stor ing program me change s. PA U S E : Used to i nser t a pa use when stor ing a telephon e number . T his button also function s as the PROGRAM button when there i s no PROGRAM button on y our telephon e. REDIAL : Used to re d[...]

1.1 Bef ore Operating the Te lephones 22 User Manual INTERCOM : Used to make or receive interc om calls. Soft Butto ns : Used to s elect the ite m display e d on the bottom of t he display . MONI T OR : Used for hands -free dialli ng. Y ou can monitor the par ty's voice in hands-fre e mode. A UT O ANS (A uto Answer)/MUTE : Used to r eceive an [...]

1.1 Bef ore Operating the T elephones User Manual 23 TRANSFER : Used to transfer a call t o another par ty . HOLD : Used to p lace a call on hold. FLASH/RECALL : Used to di sconnect the c urrent call a nd make another cal l without hang ing up. This button als o functions a s a CANCE L button while on-hook. CONF (Con ference) : Used to e stablish a[...]

1.1 Bef ore Operating the Te lephones 24 User Manual V OICE CALL/MUTE : Used to monitor a n intercom call automati cally , but it can not be used for hands-fr ee conv er sations. It also mute s the h andset micr ophone du rin g a con vers ation. Call Forwar ding (FWD)/Do Not Disturb (DND) : Used to pe rf or m Cal l F or warding (FWD) or Do Not Dist[...]

1.1 Bef ore Operating the T elephones User Manual 25 RELEASE : Used to disconnec t the line. Navigator K ey/Jog Dial/V olume Ke y : Used to adjust the volume an d the di splay contrast or sele ct desired items. Pr ogrammable Feature (PF) : Located o n the uppe r par t of the Flexible button arra y or on the DS S Console. Assigns the desi red button[...]

1.1 Bef ore Operating the Te lephones 26 User Manual Customised Buttons If the ter m is in parenthese s like (Account) in thi s manual, it means a fle x ible b u tton has been mad e into an "Accoun t" button. T o cus tomise, refer to "3.1.3 Customis ing the Bu ttons". Button Feature Loop-CO ( L-CO) Used to a ccess an i dle outsi[...]

1.1 Bef ore Operating the T elephones User Manual 27 Log-in /Log-out o f a specifie d group Used to h a ve a Log -in/Log-ou t button f or another inc oming call distr ibution group . Log-in /Log-out for all group s Used to hav e a Log-in/Log-ou t button for all groups. Hurr y-up Used to transf e r the lon gest waiting cal l in the queu e of an inc [...]

1.1 Bef ore Operating the Te lephones 28 User Manual How to Fol low the Ste ps An example of sy stem operation is shown bel ow . Calling Another Extension To call an extension (Intercom Call) The DSS b utton ligh t shows the cur rent status as follows: Off: The extension is idle. Red on: Your or ano ther extens ion is using t he line. For quick ope[...]

1.1 Bef ore Operating the T elephones User Manual 29 Connection Example This diagram shows you a connec tion example. External Sensor/ External Relay Doorphone & Door Opener External Music Source Pager/ Speaker Batteries Voice Processing System KX-T7636/ KX-T7633 Computer Computer Printer Router Telephone Company Pure IP-PBX Computer Cell Stati[...]

1.2 Makin g Calls 30 User Manual 1.2 Maki ng Calls 1.2.1 Basic Calling – Cal ling Another Extens ion – Calli ng an Outs ide P ar ty – Maki ng a Call to a P rivate Networ k (TIE L ine Access) – Using an Account Code (Acco unt Code Entr y) Calling Another Extension T o call an e xtension (Inter com Call) • The D SS button light shows the cu[...]

1.2 Making Calls User Manual 31 T o call an operator (Oper ator Call) Y ou c an call an extension or a group assi gned as th e operator . Calling an Outside P a r ty Y ou have to seize an outsid e line before dial ling an outsid e phone number because e xter nal c alls are ma de via your PBX. Selec t one of the f o llowing metho ds: T o select an i[...]

1.2 Makin g Calls 32 User Manual T o select the specif ied outside line Making a Call to a Private Netw ork (TIE Line Access) Y ou c an access e xte nsions co nnected to other PBXs in a pr ivate network . T o call • Each of the S-CO b u tton or G-C O button light shows the curr ent status as f ol lows: Off : The line is idle. Red on : The line is[...]

1.2 Making Calls User Manual 33 T o call with one touc h Using an Account C ode (Account Code Entry) Y ou may give a specified acc ount code to e xten sion users and check their teleph one usage. Y ou can s pecify an acc ount code for each cl ient and c heck the call du ration. • * Whi ch type of te lephone numb er must be e ntered de pends on th[...]

1.2 Makin g Calls 34 User Manual • A P anasonic proprietary telephone ex tension user can enter an ac count co de dur ing a conv er sation and w hen hear ing reor der tone afte r the othe r par ty ha ngs up. • Accoun t codes m a y u se the digits "0" through " 9". • Dep ending on the settin gs of your PBX, you ma y b e req[...]

1.2 Making Calls User Manual 35 1.2.2 Easy Dialling This is conv e nient for frequen tly dialle d phone numbers. – With a One-touc h Button (One- touch Dia lling) – Using Numbers St ored at Y our Ex tension (P e rsonal Sp eed Diall ing) – Using Numbers St ored in th e PBX (Sys tem Speed Dialling) – T o a Pr eset Numb er b y Going Of f-hook [...]

1.2 Makin g Calls 36 User Manual T o dial Using Numbers Stored in the PBX (System Speed Dialli n g) Y ou c an make calls using spe ed diall ing numbers stored in the PBX. • A SIP Extension user cann ot store per sonal spee d dialling num bers at h is/her extension. Howe ver , it is possi b l e to use the per sonal speed dialling numbe rs that are[...]

1.2 Making Calls User Manual 37 T o a Pres et Number b y Going Off-hook (Hot Line) Y ou c an make an outsid e call simpl y by going off-ho ok if you hav e p reprogrammed your phone. This f eatu re is als o known as Pi ckup Dialling. T o store a phone number T o set/cancel T o dial • T o call another par ty , dial the desire d par ty's p hone[...]

1.2 Makin g Calls 38 User Manual Using a Prepr o grammed Number (Quic k Dialling) Y ou c an make a call s imply by pressi ng the pr eprogrammed number f or qu ick dialling. Customising Y our Phone • 3.1.2 Set tings on the Programming Mod e— Preferred Line As signment—Outgo ing Select the se ized line wh en going of f-hook. • This i s a usef[...]

1.2 Making Calls User Manual 39 1.2.3 Redial This is conv e nient w hen call ing the sa me outsid e par ty again. – Red ialling the Last Number Y o u Dialled (Last Numbe r Redial) Redialling the Last Number Y ou Dialled (Last Number Redial) • Up t o 32 digit s can be sto red and r edialle d. • After pressing RE DIAL, if you hear a busy tone a[...]

1.2 Makin g Calls 40 User Manual 1.2.4 When the Dialled Line is Busy or There is No Ans w er – Reser v ing a Bu sy Line (Automatic Callback Busy) – Settin g Callback on an I SDN Line ( Completion o f Calls to Bu sy Subs cribe r [CCBS]) – Sendi ng a Call Waiting Not ificatio n (Call Waiting) – Leaving a M essage Waiting Indic ation/Callin g [...]

1.2 Making Calls User Manual 41 T o answe r the callbac k ringing fr om an idle outside line T o cancel callbac k ringing (A utomatic Callbac k Busy C ancel) Setting C allbac k on an ISDN Line (Completion of Calls to Busy Subscriber [ C CBS]) Y ou c an set the telephone to receive call bac k ringi ng when a busy called p ar ty on an ISDN line b eco[...]

1.2 Makin g Calls 42 User Manual T o ans wer w hile hearing a callbac k ringing T o cancel (CCBS Cancel) Send ing a Ca ll W aitin g Notific ation (C all W aiting ) Y ou c an inform the c alled par ty that your cal l is waiting. This f eatu re is al so known as Busy St ation Signal ling (BS S). • If you do not ans wer wi thin a speci fied time per[...]

1.2 Making Calls User Manual 43 Leaving a Message W aiti ng Indication/Call ing B ac k the Caller Who Left an Indicat ion (Message W aiting) For a cal ler T o leave a message waiting indi cation T o leave/ cancel a message waiting ind ication For a call er When th e called extension is busy or does not answer your call, you can le av e a notificat [...]

1.2 Makin g Calls 44 User Manual For a cal led extension T o chec k the left message and call bac k T o call bac k T o c lear message waiting indications lef t on y our extension • The M essage button light or Mes sage/Rin ger Lamp sh ows the curr ent status as follo w s: Off : No messag e Red on : Y ou have a message. • The di splay shows t he[...]

1.2 Making Calls User Manual 45 Joining an Exi sting Call (Ex ecutive Busy Overri de) The p reprogrammed e xtens ion can call som eone who is busy on th e telepho ne and e stablish a thr ee-par ty con vers ation. T o join an inter com call T o join an outside call Customising Y our Phone • 3.1.3 Cus tomisin g the Button s Create o r edit a Mes sa[...]

1.2 Makin g Calls 46 User Manual For the o riginating e xtension T o talk to each party alterna tely Monitoring Another Extension (Call Monitor) The prep rogrammed extension c an monitor a nother extension. T o monitor • T o join another c onv ersa tion, you must hav e Executive Busy O v err ide e nabled at your ex te nsion thro ugh COS pro gramm[...]

1.2 Making Calls User Manual 47 T o an Extension Refusing the Call (DN D Override) The preprogrammed extension c an call someo ne who has se t the DND feature. Enter 1 . PT/SLT/PS Talk. R.B.Tone 1 extension no. Dial extension number . DND Tone Off-hook.[...]

1.2 Makin g Calls 48 User Manual 1.2.5 Accessing the ISDN Ser vice (ISDN Ser vice Access) T o access Y ou c an access ser vices pr ovided by the ISDN . • A vailabili ty of features depen ds on the I SDN ser vic e of your telephon e company . Customising Y our Phone • 3.1.3 Cus tomising the Button s Create o r edit an ISDN Ser vice button. Off-h[...]

1.2 Making Calls User Manual 49 1.2.6 Alternatin g the Calling Metho d (Alternate Calling —Ring/ V oice) T o change t he method The c aller can alt er nate the al er ting meth od, either ring o r voice, when making an intercom call. On the ot her hand, any extension can s et the aler ti ng method, either ring or voice , when rec eiving an i nterc[...]

1.2 Makin g Calls 50 User Manual 1.2.7 Calling without Rest rictions – Using Y our Ca lling Pr ivile ges at An other Exten sion (Re mote COS Access) Using Y our C alling Privile ges a t Another Extensio n (Remote COS Access) Y ou c an use your calli ng priv ileges (C lass of Ser vice) at an other extension. Y ou may ov err ide re stric tions whic[...]

1.2 Making Calls User Manual 51 1.2.8 T o Acces s Another P ar ty Directly fr om Outsi de (Direct Inwar d Sy stem Access [DISA]) – Calli ng throug h DISA Calling through DISA T o call an ext ension Whe n outside callers access e xt ensions in the PB X, a prer ecorded mes sage greet s the calle r and gives infor mation about how to a ccess an exte[...]

1.2 Makin g Calls 52 User Manual T o call an outsi de par ty T o retry • * Calle rs from preprogrammed outside numbers c an access the PBX through DISA without a pass w ord (e xtensi on PIN/v erifica tion code PIN) ( DISA A utomatic Wa lk ing COS ). In No Security Mode Dial DISA phone number . In T runk Security Mode/All Security Mode From Outsid[...]

1.2 Making Calls User Manual 53 • W ARNING There is a risk that fraudulent telephone calls will be made using the Outside-to- Outside Call feature of DIS A. The cost of su ch calls will be billed to the owner/renter of the PBX. T o protect the PBX from this kind of fraudulent use, we str ongly recommend: a) Enabling DISA s ecurity (T runk Securit[...]

1.2 Makin g Calls 54 User Manual 1.2.9 Setting Y our T elephon e from Another Exte nsion or through DISA (Rem ote Setting) Y ou c an set the following features on your tel ephone from another extension o r through DIS A. • Call Forw arding (FWD)/Do Not Disturb (DND) • Changing the Log-i n/Log-out St atus of Ex tensions • Absent M essage • E[...]

1.3 Recei ving Calls User Manual 55 1.3 Receivi ng Calls 1.3.1 Answering Calls • Hands-fre e Operat ion Y ou ca n receive a call and have a conv ersa tion in ha nds-free m ode usin g the SP- PHONE button. Customising Y our Phone • 3.1.2 Se ttings on the Programming Mode— Preferred Line Assignme nt—Inc oming Selec t the seized l ine when g o[...]

1.3 Receiv ing Calls 56 User Manual 1.3.2 Answering Hands-free (Hands-free A ns werback) T o set/cancel Y ou c an answ e r an incom ing call wi thout going off-hook as soon as the line is connect ed. When an interco m call arr ives , you wi ll hear the caller talking wit hout the pho ne ri nging. When an out side call arrives, y ou will hear the ca[...]

1.3 Recei ving Calls User Manual 57 1.3.3 Answering a Call Ring ing at Another T e lephone (Call Pic kup) – Answering a Ca ll from A nother T elep hone (Cal l Pickup) – Den ying Oth er P eopl e the P ossi bility o f Pick ing Up Y our Call s (Call Pi cku p Deny) Answering a Call fr om An other T elepho ne (Call Pickup) Y ou c an ans wer an incom[...]

1.3 Receiv ing Calls 58 User Manual 1.3.4 Ans wering a Call via an External Speaker (T runk Answer Fr o m An y Sta tion [T AF AS]) Y ou c an be notif ied of incom ing outsi de call s through an e x tern al speaker . Th ese calls can be an s wered from any extension. Thr ough an ex ternal speaker • Y ou c an also receive a paging announce ment via[...]

1.3 Recei ving Calls User Manual 59 1.3.5 Using th e ANSWER/RELEASE Button T o answer T o transfer a call T o ta lk t o a w aiting calle r The A NSWER and RELEASE buttons are convenient f o r operators us ing heads ets. With th e ANSWE R b u tton, you can a ns wer all incoming c alls. With th e RELEASE butt on, you can discon nect the l ine duri ng[...]

1.3 Receiv ing Calls 60 User Manual T o transfer an outside call t o an extensi on with a one-t ouch operation T o end a con versa t ion Customising Y our Phone • 3.1.3 Cus tomising the Button s Create o r edit an An s wer button o r a Release button. Press DSS . PT During a conversation Press RELEASE . The called party answers. The other party i[...]

1.3 Recei ving Calls User Manual 61 1.3.6 Identify ing Malicious Callin g P ar ties (Malicious Call Identificatio n [MCID]) Y ou c an ask your tel ephone co mpany to trace a m aliciou s calling par ty d uring a conv er sation or a fter the calling par ty h angs up. Y ou wi ll receive the in f or ma tion on the malicious call later on. T o request M[...]

1.4 During a Con versatio n 62 User Manual 1.4 Dur ing a Con ver sation 1.4.1 T ransferring a Call (Call T r ansfer) – T ransferring to an Exte nsion in the PBX – T ransferring to an Outsid e P ar ty Using the PBX Ser vice – T ran sf erring a Cal l Usin g the ISDN Service (Ca ll T ransf er [CT]— by IS DN) T ransferri n g to an Extension in [...]

1.4 During a Con versatio n User Manual 63 T o transf er w ith one touch (One -touch T ransfer) • * Ins tead of goi ng on-hook, if you press the HOLD button once or twice (de pending on the telephone being used), you can retu rn to the held call, an d the call with the transf er red par ty will be d isconnect ed. • When you are not at your de s[...]

1.4 During a Con versatio n 64 User Manual T ransf erring to an Outside Party Using the PBX Service Some extensio ns may be restri cted from p erf o rm ing this feature. • Sys tem programming is required to use the One-touch T ransfer feature duri ng a conversation with an extension . On-hook. Talk. Seize outside line . During a conversation PT/P[...]

1.4 During a Con versatio n User Manual 65 T ransferring a Call Using the ISDN Ser vice (Call T ransfer [CT]—b y ISDN) • * Ins tead of goi ng on-hook, if you press the HOLD button once or twice (de pending on the telephone being used), you can retu rn to the held call, an d the call with the transf er red par ty will be d isconnect ed. • Time[...]

1.4 During a Con versatio n 66 User Manual • T o retr iev e the held call, p ress the TR ANSFER button, Re call/hoo kswitch. • Even if you go on -hook wh ile transferring a call, it is transferred. • After the call is transferred, the li ne becomes idle. Customising Y our Phone • 3.1.3 Cus tomising the Button s Create o r edit an ISDN -Hold[...]

1.4 During a Con versatio n User Manual 67 1.4.2 Holding a Call – Holding – Holdi ng in a Sy stem Parking Z one (Call Park) Holding There ar e two types of hold. The diff e rence between t hem is tha t other pe ople can re triev e your hel d call (Regul ar Hold) o r not (Ex clusive Call Hold ). As they can be alter nated, ask your mana ger what[...]

1.4 During a Con versatio n 68 User Manual T o retr ieve a call (Call Hold Retrie ve) Off-hook. Off-hook. Press DSS or dial holding extension number . Off-hook. At the holding extension (Call Hold Retrieve) To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) To retrieve an [...]

1.4 During a Con versatio n User Manual 69 Holding in a System P arking Zone (Call Park) Y ou c an put a ca ll on hold i n a commo n par king zone of the PBX so that any extension c an retr ie ve the par ked call. Y ou can use this feature as a tran sf er ring feature. A cal l can be put i nto either a specifi ed par king zone (Spec ified) or any i[...]

1.4 During a Con versatio n 70 User Manual T o ret rieve (Ca ll Park Retr ieve) Enter a specified parking zone number (2 digits) or press to park at an idle parking zone automatically. During a conversation Press TRANSFER . PT/PS On-hook. Enter 52 . parking zone no. OR Specified Auto If you hear a busy tone, enter another parking zone number or pre[...]

1.4 During a Con versatio n User Manual 71 • If a ca ll is p arked auto matically , co nfir m the par king zone number on th e display . • If a call is not r etrieved within a specified time , you will hear an alar m as a r eminder ( Call Pa r k R e c a l l ) . If an ou tside call is not an s were d within a specified t ime, it is aut omatical [...]

1.4 During a Con versatio n 72 User Manual 1.4.3 T alking to T wo P ar ties Alternately (Call Splitting) When tal king to one par ty wh ile the ot her par ty is on hold, you can s wap t he calls back and f or t h (alter natel y). T o alternate between t he par ties l eaving one party on hold temporaril y PT/PS During a conversation Press TRANSFER .[...]

1.4 During a Con versatio n User Manual 73 T o leave the con ver sation and then let the tw o par ties talk PT/PS Press DSS or dial the other party's extension number . Talk to the other party. During a conversation Press TRANSFER . extension no. OR (DSS) OR TRANSFER Press TRANSFER . OR TRANSFER C.Tone On-hook. SLT Dial the other party's [...]

1.4 During a Con versatio n 74 User Manual 1.4.4 Answering Call W aitin g – Answering Call W aiting in the PBX – Answering Call W aiti ng from t he T e lephone Com pany Ans wering Ca ll W aitin g in the PBX Dur ing a c onv ersation , a cal l waiting ton e or voice an nouncemen t through the sp eaker or the h andset o ccurs when an outside call [...]

1.4 During a Con versatio n User Manual 75 After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call. 2.1 T o disconnect the second cal l and then talk to the ori ginal par ty SLT While hearing a tone Enter 50. 0 5 Talk to the new party. Press Recall/hookswitch . C.Tone PT/PS During a c[...]

1.4 During a Con versatio n 76 User Manual 2.2 T o hold the second cal l and then talk to the original party After ho lding it, you can tal k to the ori ginal par ty . T hen, you can disconne ct it and then talk to the new par t y again. PT/PS Press HOLD . During a conversation Disregard this step if both parties are extensions. HOLD Talk to the or[...]

1.4 During a Con versatio n User Manual 77 Answering Call W aiting fr o m the T elephone Com pan y This is an op tional teleph one co mpany ser vic e. Y ou can recei v e a call waitin g tone and the calle r's informa tion. For details, co nsult your telep hone comp any . • Depending on the type of y our telephone, y ou m a y be able to talk [...]

1.4 During a Con versatio n 78 User Manual 1.4.5 Multiple P ar ty Co n versation – Addin g Other Par ties dur ing a Conversation (Conference) – Leaving a Co nf erenc e (Unatte nded Conference) – Leaving a Co nf erenc e (Leaving Th ree-par ty Co nf er ence) – Lett ing a Third Par ty Jo in Y our Ca ll (Pr iv a cy Release) – Addin g a Third [...]

1.4 During a Con versatio n User Manual 79 T o establ ish a conference call when recei ving a call fr om an outside par ty during a tw o-party con versat ion Dial desired phone number . desired phone no. SLT Talk with multiple parties. Enter 3 . Press Recall/ hookswitch . Talk to the new party. 3 During a conversation Seize outside line before dial[...]

1.4 During a Con versatio n 80 User Manual T o add f our or more parties to a conference T o add anot her par ty on hold to a conference T o talk to t wo parties alternat ely in a t hree-par ty conve rsation Press CONF . Press CONF . Dial desired phone number . desired phone no. Seize outside line before dialling outside phone number. PT/PS Talk. D[...]

1.4 During a Con versatio n User Manual 81 T o disconnect one party and then talk to the other in a three-party con ver sation • * In th is case, the FLASH/RECA LL button on a pr oprieta r y telephone must be set to Flash/ Recall mode through sy stem programming. • Dur ing a th ree-par ty c onv ersat ion, press ing the TRAN SFER button or Re ca[...]

1.4 During a Con versatio n 82 User Manual Leaving a Conference (Unattended Conference) T o lea ve a conference T o retur n while other s are talking T o complete a con ver sation The pe rson who or igin ated a conference can l eav e the conference, and allow the ot her par ti es to con tinue the conversation. • Time limit Both par ties will hear[...]

1.4 During a Con versatio n User Manual 83 Leaving a Conference (Lea ving Three-par ty Conference) The pe rson who or iginated a conference with two o ther par ti es can leave the conference, and allow the othe r par ties to continue the conversation. T o leave a conf erence in volvi ng at least one other extension T o leave a conf erence in volvi [...]

1.4 During a Con versatio n 84 User Manual Letting a Thir d P arty Join Y our Call (Privac y Release) T o let a thi rd party join y our con ver sation and est ablish a three- par ty con ver sation Adding a Third P ar ty during a Con ver sation Using the ISDN Ser vice (Three-party Conference [3PTY]—b y ISDN) Y ou c an let a thir d par ty jo in you[...]

1.4 During a Con versatio n User Manual 85 Dial desired phone number . desired phone no. PT/PS Talk with multiple parties. Press TRANSFER . Talk to the new party. During a conversation Seize outside line before dialling outside phone number. TRANSFER Press TRANSFER . TRANSFER Enter 62 . 2 6 C.Tone Enter 3 . 3 C.Tone Dial desired phone number . desi[...]

1.4 During a Con versatio n 86 User Manual T o complete a con ver sation Customising Y our Phone • 3.1.3 Cus tomising the Button s Create o r edit an ISDN -Hold button. During a conversation PT/SLT/PS On-hook.[...]

1.4 During a Con versatio n User Manual 87 1.4.6 Mute T o set/cancel Y ou c an disable the mi crophon e or the hands et to con sult pr ivately with others in the ro om while l istenin g to the othe r par ty on the phone through the s peaker or the hands et. • The A UT O ANS /MUTE or VOICE CALL/MUT E button light s hows the curren t status as fol [...]

1.4 During a Con versatio n 88 User Manual 1.4.7 Letting Other P eop le Listen to the Con versation (Off-hook Monitor) T o set/cancel Y ou c an let othe r people in the room l isten to the conv er sation th rough the speaker while continui ng the conversation usin g the hands et. • The S P-PHONE button light shows the curr ent status as follows: [...]

1.4 During a Con versatio n User Manual 89 1.4.8 Using th e Headset (Headset Operation) T o talk using the headset T o use the handset during a con ver sation using the headset T o talk in hands-free mode during a con ver sation using the headset Y ou c an hav e a c onv ersati on using a headset. In this c ase, y o u must select "Hea dset on&q[...]

1.4 During a Con versatio n 90 User Manual Customising Y our Phone • 3.1.2 Set tings on the Programming Mod e— Headset Op eration Select the equipm ent to use. • 3.1.3 Cus tomising the Button s Create o r edit a Headset b u tton.[...]

1.5 Using a PDN/SDN Butto n User Manual 91 1.5 Using a PDN/SDN Button 1.5.1 Primar y Director y Number (PDN)/Secondar y Directory Numb er (SDN) Extensi o n Pr imar y Direct ory Number (PDN) b u ttons and Secondar y Dir ector y Numbe r (SDN) buttons are useful when extension u sers will ha ndle calls f or othe r extensions. F or example, a secreta r[...]

1.5 Using a PDN/SDN Button 92 User Manual SDN Direct Dial Using an S DN b u tton, you can easily c all the corres ponding PDN extension. SDN buttons are in one of two modes d epending on system p rogramming, and the operatio n procedur e differs as f o llows: Enhanced DSS K ey Mode Standar d SDN Key Mode Red on A corre sponding SDN extension is usi[...]

1.5 Using a PDN/SDN Butto n User Manual 93 Call Hold and Call Hold Retrieve Y ou can put calls a ns wered wi th a PDN or SDN button on hold n or mally ( → 1.4.2 Holding a Call ). Y ou c an also retr ie ve a c all hel d at your extension/an other extension with a simple op eration, rega rdless of the cal l type. Call Hold Retrieve • If a call is[...]

1.5 Using a PDN/SDN Button 94 User Manual Call T ransfer Using S D N Button Y ou c an transf e r a call to a PDN e x tension with a simple operation using a corresp onding S DN button. T o tr ansfer a call to a PDN extension • Sys tem programming is require d to use this f eatur e during a con versa tion with an ex te nsion. • * Whe n an SDN bu[...]

1.6 B efore Leavin g Y our Des k User Manual 95 1.6 Bef ore Lea vin g Y our Desk 1.6.1 Forwar d ing Calls – Forwarding Y our Ca lls (Ca ll F orwardi ng [FWD] ) – FWD/DND S ettings Using Fi x ed FWD/D ND Button – Forwarding Y our Ca lls Using I SDN Ser vice ( Call Forwarding [CF]—by ISDN) Forwarding Y our Cal ls (Call Forwarding [FWD]) Y ou [...]

1.6 B efore Leavin g Y our Des k 96 User Manual T o set/cancel T o set Follo w Me fro m anothe r extension • It is not pos sible to set F oll ow Me from a SIP Extens ion. Howe ver , it is possible to set it on a SIP Ext ension from another extension that is no t a SIP Exten sion. • When u sing a pr oprie tar y telep hone, you can set o r cancel[...]

1.6 B efore Leavin g Y our Des k User Manual 97 T o set the timer f or "No Answer" and "Busy/No Answer " T o set/cancel (Cal l Forwarding [FWD] f or your Incomi ng Call Distri bution Gr oup) • The FWD/DND button ligh t shows the curre nt status as f oll ows: Off : Both features are not s et. Red on : FWD mode Fla shi ng re d s[...]

1.6 B efore Leavin g Y our Des k 98 User Manual • The sy stem has two modes : (1) FWD/DND Cycle Swi tch Mode and (2) FWD/DND S etting Mode . Ask y our mana ger wha t mode y our sys tem is in i f you are not s ure. (1) When in FW D/DND Cycle Switch Mode : Pressing th e FWD/DND button (fixed b utt on) while in idle statu s will cycle the set ting a[...]

1.6 B efore Leavin g Y our Des k User Manual 99 FWD/DND Settin gs Using Fixed FWD/DND Button • Switchi ng the FWD/D ND status and s etting F WD destinat ion f o r outside/i ntercom ca lls • Timer for "No A ns wer" a nd "Busy/No Answer" • Forw a rding statu s (on/off ) and outsid e destina tions to r ing in parallel for out[...]

1.6 B efore Leavin g Y our Des k 100 User Manual T o set and c lear FWD/DND for outside/inte rcom calls T o set the timer for "No Answer" and "Busy/ No Answer" • When you switch the FWD/DND status, any FWD destination tha t was set pre v iously is not cleare d. • * Th is step c an be omitted . PT Enter destination extension [...]

1.6 B efore Leavin g Y our Des k User Manual 101 T o set f orwarding status and out side destinations to ring i n parallel for outside call s to an ICD Group • * Y ou can ent er the time as a 1–3 digit number . For e xampl e, 1 5 seconds can be entered as "15" or "015". • Only one extension assi gned as m ember 1 in ea ch [...]

1.6 B efore Leavin g Y our Des k 102 User Manual Forwarding Y our Cal ls Using ISDN Ser vice (Call Forw ar din g [CF]—b y ISDN) All call s are forwarded to an o utside pa r ty using ISDN. The following type s of call forwarding are provided by the ISD N ser vice. – Unconditi onal (Call Forwarding Unconditional [CFU]) – When your extensio n is[...]

1.6 B efore Leavin g Y our Des k User Manual 103 T o confirm the conditi on PT/PS Off-hook. Enter 7 5 . On-hook. 7 5 your MSN Enter your multiple subscriber number (MSN) . Enter # . # C.Tone outside line no. Enter # . # Enter outside line number (3 digits). Enter 1 . 1 The display shows the selected type.[...]

1.6 B efore Leavin g Y our Des k 104 User Manual 1.6.2 Using V oice Mes sa g ing (Built-in Simplifi ed V o ice Message [SVM]) Y our PBX ca n provide you with an s wer ing mac hine ser vi ce. Y our e xte nsion is as signed a messag e bo x , into whi ch call ers can le av e voice me ssages f or you. After cal lers rea ch your message b o x, th ey wil[...]

1.6 B efore Leavin g Y our Des k User Manual 105 Recor ding a Normal Greeting Mess age T o recor d T o pla y bac k • * Th is step can be omitte d. PT/SLT/PS On-hook. Off-hook. Enter 38 . 1 Enter 1 . 8 3 C.Tone Record message. Example: "You have reached John. I am sorry I cannot take your call right now. Please leave a message." C.Tone T[...]

1.6 B efore Leavin g Y our Des k 106 User Manual T o clear Recording a Greeting M essage for Eac h Time Mode In addit ion to a nor m al greeting message, you can rec ord a speci fic greeting message for each time mode (day/lunch/b reak/night) . T o record PT/SLT/PS Off-hook. Enter 38 . 0 Enter 0 . 8 3 C.Tone On-hook. PT/SLT/PS On-hook. Off-hook. En[...]

1.6 B efore Leavin g Y our Des k User Manual 107 T o pla y bac k T o cl ear • * Th is step can be omitte d. • If both the gree ting message f or a cer tain time mode and the nor mal greeti ng message have been rec orded, cal lers will hea r the greeting message f or that time m ode. Howe ver , if no greeting m essage has been r ecorded for a ce[...]

1.6 B efore Leavin g Y our Des k 108 User Manual Redirecting Y our Calls to Y our Message Bo x Y ou c an set incom ing cal ls to be red irected to your own message bo x s o that ca llers can leave v oice messa ges when you cannot a ns wer t he phone. T o set/cancel • The d ef aul t floating e xte nsion number f or the SVM feature is 591. PT/SLT/P[...]

1.6 B efore Leavin g Y our Des k User Manual 109 Leaving V o ice Messa g es If the e xte nsion user you c alled is no t able to answer your call, and your call is redirec ted to the m essage box, you will he ar the greet ing mes sage. Then, y ou can l eav e a v o ice mess age for that extension. I t is al so possi b l e to leav e a voice messag e d[...]

1.6 B efore Leavin g Y our Des k 110 User Manual Listening to V oice Messages Left b y Caller s When a cal ler leav es a v oi ce message, inform ation about tha t caller is al so recorded as the SVM Log. The SVM Lo g can be viewed usi ng the displ a y of a PT or PS by pres sing the Message button. T o listen to v oice messa g es T o c lear the v oi[...]

1.6 B efore Leavin g Y our Des k User Manual 111 • In additio n to the cal ler inform ation that i s record ed in the C all Log, th e f ol lowing SVM L og informatio n is re corded with v oi ce messag es left by cal lers: •C a l l e r ' s N a m e • Calle r's T eleph one Number • Tim e recordi ng star ted • V oice Mess age Status[...]

1.6 B efore Leavin g Y our Des k 112 User Manual T o listen to v oice messa g es while y our display is loc ked T o c lear v oice messages from the SVM Log • When you p ress the Me ssage button wh ile on-hook to play back v oice messag es, Displa y Lock is temporar ily deact ivated. Off-hook. PT/SLT/PS 7 4 Enter 47 . extension PIN extension no. y[...]

1.6 B efore Leavin g Y our Des k User Manual 113 Accessing Y our Message Bo x fr om an Outside T elephon e Y ou c an remotely access your me ssage box and perform any operations of the SVM feature thro ugh an outsid e line as if you were at your own extension. T o listen to v oice messages left in the message bo x of another extens ion • If you h[...]

1.6 B efore Leavin g Y our Des k 114 User Manual Accessing the Mes sage Box of Another Extension fr om Y our Extension Y ou c an access the m essage box of another e xte nsion (for e xamp le, to record a greeti ng messa ge f or th at extension) by f o llowing th e steps below : Off-hook. PT/SLT/PS 7 4 Enter 47 . extension PIN Dial desired extension[...]

1.6 B efore Leavin g Y our Des k User Manual 115 1.6.3 Showing a Message on the Caller's T eleph one Display (Absent Message) Y ou c an show the reas on you do not an s wer , if th e caller us es a Panasonic dis pla y p ropr ietar y telep hone. There ar e eight p reprogrammed m essages an d one for your personal m essage (16 characters ). The [...]

1.6 B efore Leavin g Y our Des k 116 User Manual • Enter the desired value in the "%" pos itions. Y ou must e nter the correct number of characters as repres ented by the "%" u sing 0 to 9 or . • The p reprogrammed m essages can be changed through system p rogramming. • T o create your personal me ssage (Mes sage no. 9), r[...]

1.6 B efore Leavin g Y our Des k User Manual 117 1.6.4 Preventi ng Other P eop le fr om U sing Y o ur T eleph one (Extension Dial L oc k) Y ou c an lock your e x tension so that oth er users cannot ma ke unauthori sed outsi de call s. This f eatu re is als o known as El ectronic Station Lo ck out. T o lo ck T o unloc k T o make an outside call whil[...]

1.6 B efore Leavin g Y our Des k 118 User Manual • After you mak e an outsid e call, Extens ion Dial Lo ck i s automat ically ac tiva te d again.[...]

1.7 Ma king/Answering an Announcement User Manual 119 1.7 Making/Ans w ering an Annou ncement 1.7.1 P aging – Group Paging – P ag ing an d then T ransferring a Call Gr o up P aging Y ou c an make a voice announcem ent to pro prietar y telephon es or external speakers or both in the pr eset group si multaneous ly . To p a g e P aging and then T [...]

1.7 Makin g/Answering an Ann ouncement 120 User Manual • After you go on-hook, the calle r can ta lk to the p erson who an s wers the page.[...]

1.7 Ma king/Answering an Announcement User Manual 121 1.7.2 Answering/Den yin g a P aging Announcemen t T o answer T o allo w /den y a paging announcement (P aging Deny) • The f oll owing are extensions th at cannot receive a paging announce ment: – P or table stati on – Single line tel ephone – Propr ietar y t elephone t hat is r inging or[...]

1.7 Makin g/Answering an Ann ouncement 122 User Manual 1.7.3 Making an Anno uncement and Having a Multiple Party Con ver sa tion (Broadcasting) Y ou c an call multiple par tie s assigne d in the group and make a voice annou ncement. Y ou ca n also establish a multipl e par ty conv ers ation with called p ar ties. This c onv ersati on will b e heard[...]

1.7 Ma king/Answering an Announcement User Manual 123 T o make a con versation with a party in the grou p's preassigned or der T o end a con versation with a specif ic par ty • In this case, the FLASH /RECALL button must be set to Flash/Re call mode th rough sys tem programming. PT Press CONF . During an announcement CONF PT T o end a conver[...]

1.7 Makin g/Answering an Ann ouncement 124 User Manual For a cal led extension T o send a notificat ion tone to t he caller and joi n a con versation • A conversation c an be esta b l ished wi th a maximum of 4 par tie s (includ ing the c aller). Talk. Caller Called P ar ty PT During an announcement During an announcement PT/SLT/PS (DSS) Press DS[...]

1.8 Setting the T elephone Accor ding to Y our Needs User Manual 125 1.8 Setting the T elephone Accor ding to Y ou r Needs 1.8.1 Setting the A larm (Timed Rem inder) Y ou c an receive an al arm a t your telepho ne to remind you of a meeti ng, appoin tment or as a wak e- up call. The alar m can oc cur either onc e or daily (ev er y day until cancell[...]

1.8 Setting th e T elephone Accor ding to Y our Needs 126 User Manual T o stop or ans wer the ringbac k T o confirm • Y ou c an also co nfir m the Tim ed Reminde r by using the soft b u tton. • The a lar m keeps r ingin g f or prepro grammed seco nds. • If y ou receive an incoming call during ringbac k, the r inging s tar ts after the r ingba[...]

1.8 Setting the T elephone Accor ding to Y our Needs User Manual 127 1.8.2 Refusing Incoming Ca lls (Do Not Disturb [ DND]) – Do Not Di sturb (DND) – Switching FW D/DND Status Us ing Fix ed FW D/DND Button Do Not Disturb (DND) Y ou c an set thi s f e ature to prevent incoming call s from r inging at your e xte nsion. Thi s can be useful, for ex[...]

1.8 Setting th e T elephone Accor ding to Y our Needs 128 User Manual Switc hing FWD/DND Status Using Fixed FWD/DND Button • The FW D/DND button light shows the cu rrent statu s as follows: Off: Both f ea tures are not set. Red on: FWD mode Flashing red slowl y: DND mod e • The sy stem has two modes : (1) FWD/DND Cycle Swi tch Mode and (2) FWD/[...]

1.8 Setting the T elephone Accor ding to Y our Needs User Manual 129 T o switc h the FWD/DND status f or outside calls T o s w itc h the FWD/DND status f or int ercom calls T o set and cl ear FW D/DND fo r outsi de/intercom calls • * Th is step can be omitte d. PT FWD/DND Press the fixed FWD/DND button. While on-hook (when in FWD/DND Setting Mode[...]

1.8 Setting th e T elephone Accor ding to Y our Needs 130 User Manual 1.8.3 Receiving Call W aiting (Call W aiting/Off-h ook Call Announcem ent [OHCA]/Whispe r OHC A) Dur ing a conversation, you can b e informed of a call waitin g with a ton e or voice announce ment throu gh your built-in sp eaker or handse t. (Default: Disable—No call [Intercom [...]

1.8 Setting the T elephone Accor ding to Y our Needs User Manual 131 1.8.4 Displaying Y our T eleph one Number on the Cal led P ar ty and Caller's T ele phone (Callin g/Connected Lin e Identificatio n Presentation [CLIP/COLP]) CLIP : When m aking an outside cal l, y o u can pres ent your preprogramme d telephone number to the c alled par ty . [...]

1.8 Setting th e T elephone Accor ding to Y our Needs 132 User Manual 1.8.5 Pre ve nting Y ou r T elepho ne Number Being Disp la yed on the Caller's T elephone (Connected L ine Identification Restriction [COLR]) When r eceiving a n outside c all, you can selec t whether t he caller can see your teleph one number o r not. T o show/pre vent • [...]

1.8 Setting the T elephone Accor ding to Y our Needs User Manual 133 1.8.6 Preventing Y our Number Being Displa yed on th e Called P ar ty's T elephon e (Calling Line Iden tification Res triction [CLIR]) When m aking an outside c all, you can se lect whethe r the call ed par ty c an see your tele phone number or not. T o show/pre vent • Y ou[...]

1.8 Setting th e T elephone Accor ding to Y our Needs 134 User Manual 1.8.7 Pre ve nting Other P eop le fr om Jo ining Y ou r Con versation (Executive Busy Override Deny) • Some extensions ma y be proh ibited from performing t his feature. Off-hook. On-hook. Enter 1 to prevent or 0 to allow. PT/SLT/PS Prevent Allow 1 0 OR Enter 733 . 3 3 7 C.Tone[...]

1.8 Setting the T elephone Accor ding to Y our Needs User Manual 135 1.8.8 T urning on the Backgr ound Music (BGM) T o select and set/cancel Y ou c an listen to the background music th rough your tele phone spe aker while on-h ook. An e xternal musi c source , such as a radio , mu st be conn ected. If your extension becomes busy ( off-hook, ma king[...]

1.8 Setting th e T elephone Accor ding to Y our Needs 136 User Manual 1.8.9 Pr ote cting Y o ur Line against Notificatio n T on es (Data Line Sec urity) Y ou ca n protec t the line ag ainst aud ible notificat ion tones, such as a call waiti ng tone dur ing a conv ersa tion. Set this f e ature if your extension has a data communicatio n device, such[...]

1.8 Setting the T elephone Accor ding to Y our Needs User Manual 137 1.8.10 Checking the Time Ser vice Status Y ou c an check the cur rent st atus of the T ime Ser vic e on the di splay . • The Time Ser v ice (Day/Night/Lu nch/Break ) b u tton light shows the c urrent st atus as follows: Off: Da y mod e Green on: Lunch mode Fla shi ng gre en: Bre[...]

1.8 Setting th e T elephone Accor ding to Y our Needs 138 User Manual 1.8.11 Setting the P arallelled T el ephone to Ring ( P arallelled T elep hone) In the c ase where a single l ine telephone is connec ted in paralle l to your digital pr oprie tar y telepho ne, y ou can cho ose whether t he parallelled s ingle line telephone will ring to an incom[...]

1.8 Setting the T elephone Accor ding to Y our Needs User Manual 139 1.8.12 Using Y our PS in P a rallel with a Wired T elephone (Wireless XDP P arallel Mode) Y our PS can be u sed in pa rallel with a P T or SL T . When i n this mo de, incoming ca lls to a w ired tel ephone also r ing the paired P S. T o set T o cancel • Some wired tel ephones a [...]

1.8 Setting th e T elephone Accor ding to Y our Needs 140 User Manual 1.8.13 Clearing Features Set at Y ou r Extension (Extension Feature Clear) Y ou c an reset the settings of t he follo w ing features on your extension to t he default settings wi th one operation . This f eatu re is also known as Station P rogramme Clea r . * These features ma y [...]

1.9 Utilisi ng the Call Centre User Manual 141 1.9 Uti lising the Cal l Centre 1.9.1 Leaving an Incoming C all Distrib ution Gr oup (L og-in/Log- out, Wrap- up) T o set Log-in/Log-out Y ou ca n control your status in an incomi ng call dist ribution group. When in the Log-out mode, inc oming call s to the group wil l not ri ng at your extension. Whe[...]

1.9 Utilising the Call Centre 142 User Manual T o enter/lea ve Not Ready mode T o set/cancel Not Ready mode or to leave Wrap-up mode (T o enter Read y mode) While on-hook PT/PS Press Log-in/Log-out . (Log-in/Log-out) Specified OR All ICD Group extension no. Enter ICD Group extension number or . ICD Group: Incoming Call Distribution Group While on-h[...]

1.9 Utilisi ng the Call Centre User Manual 143 • * Th e status will b e as follo ws : Ready N ot Ready Not Ready Ready Wrap-up Not Rea dy • The Log-in/Log- out of a s pecified grou p button light shows the curre nt status as f o llows: Off: Log-in mod e Red on: Log-out mode • The Wrap-up button alter nates th e setting of Wrap-up mo de, Not R[...]

1.9 Utilising the Call Centre 144 User Manual 1.9.2 Monitoring and Contr ollin g the Call Status of an Incom ing Call Distribution Group (Incoming Call Dist rib utio n Gr ou p Monitor) – Mon itoring the Status of W ai ting Call s – Monito ring and Changi ng the Log-i n/Log-out Status of Extensions The extension as signed as a Super vis or exten[...]

1.9 Utilisi ng the Call Centre User Manual 145 T o monitor T o cl ear Call Log History Monitoring and Changin g the Log- in/Log-out Status o f Extensions The S uper visor extension c an monitor th e Log-in /Log-out stat us of the i ncoming call distr ibution group member s by the DSS button light. It can also c hange thei r Log-in/Log- out status i[...]

1.9 Utilising the Call Centre 146 User Manual T o change the Log-i n /Log-out mode • The D SS button light shows the cu rrent st atus as follows: Off : The extension is n ot in the group. Green on : Log-in (Re ady) mode Flashing green : Log-in (Not Ready) mode Red on : Log-ou t mode Press desired DSS . Display PT (DSS)[...]

1.9 Utilisi ng the Call Centre User Manual 147 1.9.3 Forwar d ing a W aiting Call (Manual Queue Redirection) T o for ward the waiting cal l When your incoming call di stribution gro up is busy an d other ou tside ca lls arr ive , the arr iving calls ar e put in a waiting queue. Extens ions can ch eck the status of the qu eue with the Hur ry -up but[...]

1.10 Using Us er-supplied Equipment 148 User Manual 1.10 Using Use r- s upplie d Equipment 1.10.1 If a Doorphon e/Door Opener is Connected Y ou can talk to a person at the door through the do orph one. Preprogrammed extension s or an outside pa r ty can re ceive the calls fr om the doo rpho ne. Y o u can open the door . – Door pho ne Call – Ope[...]

1.10 Using User-supp lied Equipment User Manual 149 Opening a Door (Door Open) Some extensions ma y be prohibited from using this feature. From a specif ied extension From an y extension whil e talk ing to the doorphone • The door open wil l be tr iggered for a sp ecified tim e per iod. Off-hook. On-hook. Enter doorphone number (2 digits). PT/SLT[...]

1.10 Using Us er-supplied Equipment 150 User Manual 1.10.2 If an External Relay is Connected Preprogramm ed e x tensions can s w itch on a rela y (e.g., alar m) conn ected to th e PBX. T o switch on the rela y • The rel a y will be switched off after a specifi ed time pe riod. Off-hook. Enter relay number (2 digits). relay no. PT/SLT/PS C.Tone En[...]

1.10 Using User-supp lied Equipment User Manual 151 1.10.3 If an Externa l Sensor is Connected Preprogramm ed e x tensions c an receive an aler t ca ll from an exter nal sensor (e.g., secur ity alar m) connec ted to the PB X. T o ans wer a sensor c all • If you do no t answer a sensor call wit hin a spe cified time peri od, the sen sor call will [...]

1.10 Using Us er-supplied Equipment 152 User Manual 1.10.4 If a Host PBX is Con nected – Acc essing Ex ternal Ser vices (Exter nal F ea ture Acces s [EF A] ) Accessing External Services (Ext ernal Feature Access [EF A]) Y ou c an access special features (e.g., Call Waiting) offered by a host PBX or tel ephone co mpany . Th is feature is onl y eff[...]

1.10 Using User-supp lied Equipment User Manual 153 1.10.5 If a V oice Processing System is Co nnected Y ou or an outside par ty can access the V oi ce Proces sing System from a te lephone. – Call Forwarding to V oice Mail (V o ice Mail Integration) If your PB X has a Panasonic V oice Processi ng System connecte d (e.g., KX- TVP/KX- TVS ser ies) [...]

1.10 Using Us er-supplied Equipment 154 User Manual T o transfer a call to a mail box T o listen to mess ages • *Indic ation ton e after going off-hook • Y ou c an acce ss a voice mail with one to uch. • The d ef aul t voice mail floa ting extension number is 500. Customising Y our Phone • 3.1.3 Cus tomising the Button s Create o r edit a V[...]

1.10 Using User-supp lied Equipment User Manual 155 Screen ing Calls (Live Call Scree ning [LCS]) Befor e operating • Create a Live Call Scr eening (LCS ) button (P erso nal Programmi ng). • Selec t the mode, either Hands-fr ee or Pr iv at e (P ersona l Programming). • Set the ex t ension P IN (P ersona l Identifi cation Nu mber). • Set the[...]

1.10 Using Us er-supplied Equipment 156 User Manual Operation Fl owchart The op erations in th e shaded are as can be do ne hands- free. • The L ive Call Screen ing (LCS) b u tton light shows the feature stat us as follows: Off: LCS is off. Flashing green rapidly: Aler ting in the Pr iv a te mode. Flashing green slowl y: M onitori ng. Red on: LCS[...]

1.10 Using User-supp lied Equipment User Manual 157 Recor d ing a Con ver sation T o recor d int o y our mailbox (T wo-wa y Record) T o recor d into another mailbo x (T w o-way T ransfer) T o recor d into another mail box with one touch (One- touch T wo-way T ransfer) Y ou c an record a conv e rsation in to a mailb o x wh ile talkin g on the pho ne[...]

1.10 Using Us er-supplied Equipment 158 User Manual • Note: When you recor d your T wo-way telephone conv ers ations, you should i nf or m th e other pa r ty that the conv ers ation is bei ng reco rded. Customising Y our Phone • 3.1.3 Cus tomising the Button s Create o r edit a T wo-wa y Record button, a T wo- w ay T ransfer button and a One- t[...]

1.11 Adm inistrative Features User Manual 159 1.11 Administ rative Features 1.11.1 Using th e T elepho nes in a Hotel-type En vironment (Hospitality Featu res) –C h e c k - i n –C h e c k - o u t – Settin g a Timed Re minder t o a Room Ex tension (R emote W a ke-up Call) Chec k-in The ho tel operator c an chang e the room s tatus of extension[...]

1.11 Admini strative Features 160 User Manual Chec k-out The ho tel operator can change the room st atus of extensions to check-out by using the Ch eck-out button assigned on his extension. Dependin g on the s etting of th e PBX, the ho tel operator can do the following: • Record/ edit charge s f or Miniba r/Others • Pr int out an i nv oice c o[...]

1.11 Adm inistrative Features User Manual 161 T o recor d/edit ro om char ges and chec k out a room with/wit hout printing an in voi ce Press Check-out . Dial extension number and then press "ENTER", or press desired DSS . OR extension no. (DSS) While on-hook ENTER Enter minibar charge . minibar charge other charges Enter other charges . [...]

1.11 Admini strative Features 162 User Manual • After check-out, Remote E xtension Di al Lock is activated, and ou tside ca lls from the r oom ex te nsion ar e restr icted. (Re f e r to "2.1.1 E xtension Con trol".) • After check-out, wake-up ca ll and Call L og informa tion for the room extension are cleared automa tically . In addit[...]

1.11 Adm inistrative Features User Manual 163 Setting a Timed Reminder to a Room Extension (Remote W ake-up Call) The ho tel operator can remotely set or ca ncel a Tim ed Reminder to a room e xtens ion. This a llows guests to requ est wake-up calls wi thout having to pr ogram the extension them selves . The hote l operator ca n also confir m the cu[...]

1.11 Admini strative Features 164 User Manual T o confirm • Tim ed Reminde r can also be set from the room extension. (F or inf o rmati on about s etting Timed Re minder , refer to "1.8.1 Setting the A lar m (Timed Re minder)" .) The most recent setting wi ll be valid no ma tter whic h e xtens ion made the settin g. • When a Timed R e[...]

1.11 Adm inistrative Features User Manual 165 1.11.2 Recording Inf ormatio n Using Preprogrammed Messages (Printing Message) Y ou c an record a variety of infor mation from your e xten sion using up to 8 pr eprogrammed mes sages. Messa ge informa tion from al l e x tensions i s record ed with the PB X. F or e xa mple, it is pos sib l e to use t his[...]

1.12 Exc hanging the Setting s between Extensio ns 166 User Manual 1.12 Exc hanging the Settin gs between Extensions 1.12.1 W alkin g Extension Y ou ca n e xc hange the se ttings set at ano ther extension with your own setting s. This allows you to use your own settings, i ncluding your e xten sion number , o n anoth er person's extension. Set[...]

1.12 Exch anging the Settings between Extensions User Manual 167 1.12.2 Enha nced W alkin g Extension In ad dition to exchanging the se ttings between extension s (W alk ing Extens ion), you can ch ange the s tatus of your extension to " Ser vice-in " or "Ser vice- out" (E nhanced Walking Extens ion). Servic e-in : An extension [...]

1.12 Exc hanging the Setting s between Extensio ns 168 User Manual <Example (b)> When tw o users share one telephone In this e xam ple, e xte nsion user s A and B wor k in shift s and use the same extension in tu rn . User A set s the extension status to "Ser vice-ou t" when he/she finis hes work . Then, user B can set the e xten si[...]

1.13 Using a Displa y Proprietary T elephone User Manual 169 1.13 Using a Displa y Pr oprietary T elephone 1.13.1 Using th e Call Log This is av a ilable f o r display propr ietar y te lephones and por table statio ns. – Calli ng with the Incoming Cal l Log – Calli ng with the Outgoing Cal l Log Calling with the In coming Call Log When you re c[...]

1.13 Using a Display Pr oprietary T elephone 170 User Manual T o c lear the log infor m ation T o call T o store the caller's inf ormation in per sonal speed dialling Display PT While confirming the log information Press Call Log , or Up or Down until desired party appears. (Call Log) OR Press TRANSFER . TRANSFER Off-hook. While confirming the[...]

1.13 Using a Displa y Proprietary T elephone User Manual 171 Calling with the Outgoi ng Call Log Y ou c an redial u sing the outg oing cal l log. T o call T o call with the REDIAL but ton • The Call Log button lig ht shows the cur rent status as follo w s: Off: No incomin g call. Or you hav e already v iew ed the call log. Red on: Y ou have misse[...]

1.13 Using a Display Pr oprietary T elephone 172 User Manual T o store the caller's inf ormation in per sonal speed dialling • Y ou c an lock your call log dis pla y by using a n extension PIN (P er sonal Identi fication Number), so that you ca n prohibit a ccess to your lo gged infor mation ( Display Lock). Refer to "3.1.2 Settings on [...]

1.13 Using a Displa y Proprietary T elephone User Manual 173 1.13.2 Using th e Directories Y ou c an call using th e director ies ( P ersonal Spe ed Dialling Director y , Sy stem Speed Dia lling Direct ory and Extensi on Number Director y ). Only personal d irector ies can b e stored, ed ited or de leted on your extension . If a cal l arri v es whi[...]

1.13 Using a Display Pr oprietary T elephone 174 User Manual Storing Names and Numbers T o store a P ersonal Spe ed Dialling Direct or y it em • T elepho ne numbers and names display ed are stored using th e first spa re P erson al Speed Dia ll in g m em or y avai la ble. • PS us er : Refer to "Operating I nstr uctions" for PS. • Fo[...]

1.13 Using a Displa y Proprietary T elephone User Manual 175 Entering Cha r acter s Y ou can enter the following character s. The tables show you t he character s av ail able f or each button. T able 1 or T able 2 can be programmed. T able 1 (Standar d mode)[...]

1.13 Using a Display Pr oprietary T elephone 176 User Manual T able 1 (Standar d mode f or RU model)[...]

1.13 Using a Displa y Proprietary T elephone User Manual 177 T able 2 (Option mode)[...]

1.13 Using a Display Pr oprietary T elephone 178 User Manual T able 2 (Option mode for CE model)[...]

1.13 Using a Displa y Proprietary T elephone User Manual 179 T able 2 (Option mode f o r GR model)[...]

1.13 Using a Display Pr oprietary T elephone 180 User Manual T able 2 (Option mode for RU model)[...]

1.13 Using a Displa y Proprietary T elephone User Manual 181 1.13.3 Accessing System Featu res (System Feature Access) Y ou c an access a f ea ture with the " F eatu re Acces s" menu. T o access " Feature Access" menu a nd select the f eature Features Refer to A uto matic Cal lback Busy Cance l 1.2.4 When the Diall ed Line is B [...]

1.14 Using a n IP Proprietary T elephone 182 User Manual 1.14 Using an IP Pr opri etary T elephone 1.14.1 Self Labellin g (KX-NT366 on l y) T o switch display The K X-NT366 IP -PT has 12 fl e xi b l e buttons, and a display f or each button to show what f e ature, telephone number or e xtens ion number i s assigned to i t. The displ a y can als o b[...]

User Manual 183 Section 2 Manager Operation This cha pter shows t he manager how to control the other extensions or the PBX.[...]

2.1 Contr ol Features 184 User Manual 2.1 Contr ol Features 2.1.1 Extension C ontr o l The ma nager extension c an control t he setting s of other e xtens ions. – Chan ging the Setti ngs of O ther Extensi ons Changing the Settings of Other Extensions T o lock/unl ock other e xtensions (Remot e Extension Dial Loc k) This f eatu re is also known as[...]

2.1 Contr ol Features User Manual 185 2.1.2 Time Ser vice Mode Control The ma nager extension or the pr eprogrammed extension can chang e the time mod e (Day , Lu nch, Brea k or Nig ht). There ar e two methods (Automatic or Ma nual) of chang ing the time modes. A utomatic: enables the tim e mode f or each day of the week to change auto matically . [...]

2.1 Contr ol Features 186 User Manual • Besi des the time mode, there is Hol ida y mode. It can change mode onc e on a specified dat e. • The Ti me Ser vic e (Day/Night/Lunc h/Break) button li ght shows the cu rrent st atus as follows: Off: Da y mod e Green on : L unch mode Flashing green: Brea k mode Red on: Night mod e Flashing red: Holida y [...]

2.1 Contr ol Features User Manual 187 2.1.3 Restriction Level Control (Dial T one T ransfer) The ma nager extension can ch ange the res tricti on lev el, p er mitting an e xtensi on to make a call. • The restri ction level is changed to the pre programmed lev el of T oll Restr ict ion/Call Bar rin g button. Customising Y our Phone • 3.1.3 Cus t[...]

2.1 Contr ol Features 188 User Manual 2.1.4 T urn ing on the External B ac kground Music (BGM) The man ager extension can sel ect and broadc ast background music in the of fice thro ugh e x terna l speakers. T o select and start/stop the backgr ound music PT/SLT/PS Off-hook. On-hook. Enter 35. BGM no. OR 0 Enter BGM number (1 digit) or 0 to stop. 5[...]

2.1 Contr ol Features User Manual 189 2.1.5 Recording Outgoing Messages (OGM) The ma nager extension c an record three ki nds of greetin g messag es (OGM ) as f ol lows: All m essages have their own extension numbe rs. Y ou ca n select the desire d message. Y ou hav e two methods f or recordin g a message. On e is record ed using the h andse t, and[...]

2.1 Contr ol Features 190 User Manual T o recor d from an exter nal BGM (MOH) port T o c lear the message • Recor d voice message s only; a void th e recordi ng of music. • The d ef aul t of OGM fl oating extension numbe rs is 5xx (xx : two-digit numbe r of messag e). PT On-hook. Off-hook. Enter 36 . Enter 3 . 3 Press STORE . When the time limi[...]

2.1 Contr ol Features User Manual 191 2.1.6 Allowing User s to Seiz e an Unav ailable Outsid e Line (T run k Busy Out) When a problem is found on a cer tai n outside line, the PBX au tomatical ly makes it unavailable f o r use temp orarily . The mana ger can manual ly enable the outside lin e and allow user s to use it a gain. T o re-enab le an out[...]

2.1 Contr ol Features 192 User Manual 2.1.7 Releasing Netw ork Di rect Station Selection (NDSS) Monitor NDSS button s can be cu stomised on any ex te nsion c onnected to your PBX. An ND SS button allows an extension us er to monitor another extension conn ected to ano ther PBX in a pri v at e networ k. The ND SS button light shows the cu rrent stat[...]

User Manual 193 Section 3 Customising Y our Phone & System This chapter show s you how to customis e your indi vidual telephon e or PBX ac cording to your needs. Find t he desired setting and program as nec essar y .[...]

3.1 Customis ing Y our Phone (P ersona l Programming ) 194 User Manual 3.1 Customising Y our Phone (P ers onal Pr ogramming) 3.1.1 Customising Y our Phone ( P er s onal Programming) Y ou c an customis e your telephone f eatu res. F or e xa mple, y o u can cha nge the in itial settin gs or button features accor ding to your needs. – Ass igning an [...]

3.1 Customis ing Y our Phone (P ersona l Programming ) User Manual 195 T o cancel • W ARNING There is a risk that fraudulent telephone calls will be made if a third party discover s your passw ord (extension P IN). The cost of su ch calls will be billed to the owner/renter of the PBX. T o protect the PBX from this kind of fraudulent use, we str o[...]

3.1 Customis ing Y our Phone (P ersona l Programming ) 196 User Manual 3.1. 2 Setti ngs on the Prog ramming Mode Y ou c an programme features using t he programming m ode. – Set ting F eat ures – Cle arin g F eatu res Setting Feature s The de f ault settin gs are shown in bold lette rs. F or late r reference, place a check mark in the box es be[...]

3.1 Customis ing Y our Phone (P ersona l Programming ) User Manual 197 Which display lang uage do you prefer? (Displ a y L anguage S election ) Engli sh 2nd Langu age 3rd Lang uage 4th Langu age 5th Langu age W ou ld you like the cal l duration to be shown au tomatical ly on the dis pla y when answering an outside ca ll? (Displ a y S witching Mode)[...]

3.1 Customis ing Y our Phone (P ersona l Programming ) 198 User Manual Which num ber shou ld be displayed on the cal led and callin g par ty 's telephon e? (Callin g/Connecte d Line Identific ation Present ation [CLIP/COL P]) Caller ID ass igned to your ext ens io n Caller ID assi gned on the outsi de line bei ng used Which d o you prefer to s[...]

3.1 Customis ing Y our Phone (P ersona l Programming ) User Manual 199 Should t he single l ine telephone in parall el ring ? (P aralle lled T elep hone)* 1 * 4 No—The t elephone w ill not rin g. Y es—The telephone will ring. Do y ou pr efer to ans wer a call without go ing off-h ook regardles s of the AUT O ANS button status? (Forced Ans werba[...]

3.1 Customis ing Y our Phone (P ersona l Programming ) 200 User Manual W ou ld you like to show a message on the ca ller's telephone display? (Absen t Message) No—Off message no . (1–8) Y es—Sho ws the se lected message. Y es—Sho ws your persona l message. Creating your per sonal message (P ersona l Absent Message) mes sage (max . 16 c[...]

3.1 Customis ing Y our Phone (P ersona l Programming ) User Manual 201 W ould y ou lik e to pr ohibit paging an nounceme nts? (P aging Deny)* 1 No—Allow Ye s — D e n y Do y ou pr ef er to hea r the k ey pad tone? (K ey P ad T o ne Set)* 1 No—Off Ye s — O n Do you want background music through your telephon e speaker while on-hook? (Backgrou[...]

3.1 Customis ing Y our Phone (P ersona l Programming ) 202 User Manual T o pre vent other people from seeing your personal s peed diallin g directo r y , call log, SVM log, and fr om playing back the v o ice mes sages in your message box (Displa y Lock )* 1 extension PIN (ma x. 1 0 dig its) + T o unlock extension PIN (max. 10 digits) + To l o c k D[...]

3.1 Customis ing Y our Phone (P ersona l Programming ) User Manual 203 T o store the names and number s in pers onal speed dialling • * T o ent er characters, r ef er to " Enter ing Characte rs". Press PROGRAM or PAUSE . Enter personal speed dialling number (2 digits). personal speed dialling no. Enter phone number (max. 32 digits). Ent[...]

3.1 Customis ing Y our Phone (P ersona l Programming ) 204 User Manual T o edit the names and numbers of per sonal speed dialling Press PROGRAM or PAUSE . Enter personal speed dialling number (2 digits). personal speed dialling no. PROGRAM PAUSE OR Enter 10 and then press ENTER . Or press STORE . 0 1 OR AUTO DIAL STORE Press ENTER or STORE . OR AUT[...]

3.1 Customis ing Y our Phone (P ersona l Programming ) User Manual 205 Clearing Feat u res Y ou c an clear or change to features as follows: Features Default Sett i ng Display Switchin g Mode A utomatic Hot Line Off Calling Line Identifi cation Restr iction [CLIR] Allow Calling/ Connected Lin e Identifi cation Pre sentation [CLIP /COLP] Caller ID a[...]

3.1 Customis ing Y our Phone (P ersona l Programming ) 206 User Manual T o set • If you do no t desire tha t the Call W aiting, FWD/DND or Ho t Line to b e cleared b y th is feature, please a sk your dealer . Press PROGRAM or PAUSE . Enter ## . Press PROGRAM or PAUSE . OR PROGRAM PAUSE OR PROGRAM PAUSE Press ENTER or STORE . OR AUTO DIAL STORE Pr[...]

3.1 Customis ing Y our Phone (P ersona l Programming ) User Manual 207 3.1.3 Customising the Buttons Y ou c an custo mise the flexible buttons and/o r programmable feature (PF ) b ut tons on PT s, Add-on Ke y Module s, and PSs. They can th en be used to make or rec eive outside cal ls or as feature buttons. • T o enter the pro gramming mode when [...]

3.1 Customis ing Y our Phone (P ersona l Programming ) 208 User Manual Group FW D—Both c alls + Incomi ng call distri b u tion group e xten sion no. Group FW D—Outsi de call s + Incomi ng call distri b u tion group e xten sion no. Group FW D—Interc om calls + Incomi ng call distri b u tion group e xten sion no. Accoun t Conf erence T er minat[...]

3.1 Customis ing Y our Phone (P ersona l Programming ) User Manual 209 Connected Line Iden tificatio n Restri ction (COLR) ISDN-Hold Headset* 4 * 7 Time S erv ice Swi tching Mo de (Automatic/Manual) (+ T e nant no .) Network Direct Station S election (NDSS)* 8 + Anothe r PBX extension no . CTI Primar y Director y Number (PDN) Secondar y Directo ry [...]

3.1 Customis ing Y our Phone (P ersona l Programming ) 210 User Manual •* 1 " ", "#", FLASH/R ECALL, P A USE, Secre t (INTERCOM) and TRANSFER can also be stored. If you do not want to di splay the stored number when mak ing a call, press the S ecret (INTERC OM) button before and after th e numbers you wish to conceal. If you s[...]

3.1 Customis ing Y our Phone (P ersona l Programming ) User Manual 211 T o disti nguish the ringing tones for ea ch CO , INTERCOM, ICD Gr oup, PDN, or SDN button (Digital pr oprietary t elephone only) T o cl ear the button • * Av ailable tone types var y depend ing on the telephone you are using: – KX-NT30 0 seri es/KX-NT 136/KX-T7600 ser ies ([...]

3.2 Manager Pr ogramming 212 User Manual 3.2 Mana ger Pr ogramming 3.2.1 Pr ogram ming Inf ormation The ma nager ca n programme the following items. • Call Ch arges • Other Extensio ns Control A vail able Extension The extension as signed as a manager Required T elephone A P a nasonic Propr ietar y T eleph one with di splay (ov er 2 lines) (e.g[...]

3.2 Manager Pr ogramming User Manual 213 3.2.2 Manag er Pr ogrammi ng Changing Call Charges and Extension Contr ol Item Programming Input Changing the man ager passw or d. + + Pass word ( max. 10 digi ts) + Viewing extension c all cha rges. + + Ex tension no. Clear ing extension ca ll char ges. + + Ex tension no. + + Setting t he budget f or e x te[...]

3.2 Manager Pr ogramming 214 User Manual Clear ing the PIN and PIN lock for v er ificat ion codes. + + V e rificatio n code + Setting th e verificati on code PIN. + + V erif ication code + PI N (max. 10 digit s) + • W A RNING There is a risk that fraudulent telephone calls will be made if a third pa r ty discovers y our passwor d (verification co[...]

3.3 Customis ing Y our System (Syste m Programming ) User Manual 215 3.3 Customisi ng Y our Syste m (System Pr ogramming) 3.3.1 Programming Information Y ou c an custo mise your system accordin g to your requir ements. [Y our system al ready has def au lt setting s (factor y installe d).] The progr a mming is sho w n belo w. (Pr ogramme number) •[...]

3.3 Cust omising Y our Syste m (Syste m Programmin g) 216 User Manual Icon Descriptions Fixed Buttons Function KX-NT300 KX -NT136/KX -T7600 KX-T7200/K X-T7400/ KX-T750 0 * PREVIOUS (PREV) NEXT ST O RE (ENT ER) — Ba ck to Pr evi ous Me nu (CANCEL) SHIFT PROGRAM END SELECT FLASH CLEAR SECRE T *: The b u ttons shown in this co lumn are from the KX- [...]

3.3 Customis ing Y our System (Syste m Programming ) User Manual 217 Pr ocedure The ba sic ste ps are shown be low . 1. Entering the pr ogramming mode 2. Pr ogra mming Y ou can enter each programme number (3 digits). 3. Exiting the mode • T o exit the pr ogramming mode a t an y time , lift the h andset. • T o exit the pr ogramming mode a t an y[...]

3.3 Cust omising Y our Syste m (Syste m Programmin g) 218 User Manual 3.3.2 System Programming Date & T ime [00 0] The prop riet ar y telephone s displ a y t he current date and ti me while o n-hook. [In 12-hour For mat] [In 24-hour For mat] Enter 000 . Press ENTER . Enter date (01 – 31). date Enter year (00 – 99). year Enter hour (01 – 1[...]

3.3 Customis ing Y our System (Syste m Programming ) User Manual 219 System Speed Dialling Number [001] Y ou c an store the phone num bers of fre quently d ialled dest inatio ns. • After changing the desired values, y ou c an press th e ENTER b u tton. Y ou do not have to perform the rest of the steps. • The clock star ts immedia tely after th [...]

3.3 Cust omising Y our Syste m (Syste m Programmin g) 220 User Manual System Spee d Dial ling Name [002] Y ou c an store the name ass ociated w ith the speed diallin g number . Thes e names a re disp la yed when making calls us ing the di splay operation. T o enter charac ters, ref e r to "Enter ing C haracters". Extension Number [003] Y [...]

3.3 Customis ing Y our System (Syste m Programming ) User Manual 221 Extension Name [004] Y ou c an store the name of an e xte nsion us er . This is useful if you want to k now who is call ing, or wh o you are c alling wh en making an interco m call using the director y . T o enter characters, refer to "Enter ing C haracters". Press ENTER[...]

3.3 Cust omising Y our Syste m (Syste m Programmin g) 222 User Manual[...]

User Manual 223 Section 4 Appendix This cha pter pr ovides the T roublesh ooting, the F eatur e Number T a b l e and T one Lis t. Check the T roubleshooting sectio n before consul ting your dealer.[...]

4.1 T roub leshooting 224 User Manual 4.1 T r oublesh ooting 4.1.1 T r o ubleshooting T roub lesho oting Problem Remedy The telephone does not w ork properly . • Confir m with your manager that y o ur settings are correct. • If the problem persis ts , consult your dealer . The telephone does not respond when buttons are p ressed. • The teleph[...]

4.1 T roubl eshooting User Manual 225 My proprietary telephone does not have a feature button . • Some model s do not have the fe ature button. Change a f le x ible b u tton to the d esired button. ( 3.1.3 Customis ing the Butto ns) Enter th e specified f eatur e number in stead of the feature button. ( 1.1. 1 Before Operating the T elephon es) A[...]

4.1 T roub leshooting 226 User Manual I cannot send a call waiting tone to the dialled extension. • The other party has not set the Call W a iting featu re . ( Sen ding a Cal l W aiting Notificat ion (Cal l W aitin g), 1.4 .4 Ans wering C all W aiti ng, 1.8. 3 Rece iving C all Waiting (Cal l W ait ing/O ff-hook C all Announc ement [OHCA]/ Whisper[...]

4.2 F eatu re Num ber T abl e User Manual 227 4.2 Feature Number T able 4.2.1 Feature Number T able Numb ers listed below ar e the default settings. Ther e are flexib le feature numbers and fixed f eature numb ers. If you chang e the flexible f eat ure numbers, fill in your assigne d numbers (new) i n the list for futur e reference. Feature (While [...]

4.2 Featur e Number T able 228 User Manual 1.2.4 When the Diall ed Line is B usy or There is No Ans wer T o cancel c allback ringi ng (Automatic Call back Bu sy Cancel) /T o canc el (CCBS Cancel) 46 () Leaving a Messa ge W ai ting Indicati on/ Calling Back the Cal ler Who Le ft an Indication ( Message Waiting) 70 () Fo r a c a l l e r – T o leave[...]

4.2 F eatu re Num ber T abl e User Manual 229 1.3.3 Answerin g a Call Ringing at Another T elephone (Ca ll Pickup) Answering a Ca ll from Ano ther T elephon e (Call P ickup) –G r o u p 40 () group no. (2 digits) –D i r e c t e d 41 () extension no. Denying O ther P eo ple the P ossib ility of Picking Up Y o ur Calls (C all Pickup Deny) 720 () ?[...]

4.2 Featur e Number T able 230 User Manual 1.4.4 Answerin g Call Waiting Answering Call W aiti ng in the PBX 50 () Answering Call W aitin g from th e T el ephone Company 60 () 1.4.5 Multi ple P a r ty Conv e rsation Adding a Third Par ty du ring a Conv ersat ion Using the ISDN Se r vice (Thr ee-par ty Conference [3PTY] —b y ISDN) 62 () phone no. [...]

4.2 F eatu re Num ber T abl e User Manual 231 F o rwarding Y our Ca lls Usi ng ISDN Ser vice (Call Forwarding [CF]—by ISDN) 75 () – T o set outside line no. + # + multiple s ubscr iber no. + # + 2 ( Unconditi onal)/3 (B usy)/4 (N o Reply) + phone no. + # – T o cancel outside li ne no . + # + multipl e subscr iber no. + # + 0 – T o confir m [...]

4.2 Featur e Number T able 232 User Manual 1.6.3 Showing a Messag e on the Cal ler's T elepho ne Display (Abse nt Message) 750 () – T o set 1– 9 (+ paramete r) + # – T o ca ncel 0 1.6.4 Preventing Other People from Using Y our T eleph one (Exten sion Dial Lock) 77 () –T o l o c k 1 – T o unlock 0 + e x tension PIN – T o mak e an ou[...]

4.2 F eatu re Num ber T abl e User Manual 233 1.8.4 Displ a yi ng Y our T elep hone Number on the Called P ar t y and Caller 's T ele phone (Callin g/Connecte d Line Ide ntification Presentati on [CLIP/COLP]) 72 () –P u b l i c 1 – Y o ur extension 2 1.8.5 Pr e venting Y our T e lephone Num ber Being Display ed on the Ca ller's T elep[...]

4.2 Featur e Number T able 234 User Manual 1.8.12 U sing Y our PS in P a rallel with a Wired T e lephone ( Wireless XDP Parallel Mode) 48 () – T o se t 1 + paired wir ed extension no. – T o ca ncel 0 1.8.13 C learing F eatur es Set at Y our Extensi on (Extensio n Feature Clear) 790 () 1.9.1 Le a v ing an Inco ming Ca ll Distr ibution Group (Lo [...]

4.2 F eatu re Num ber T abl e User Manual 235 1.10.5 If a V oice P rocessi ng System i s Connected Call Forwarding to V oice Mail (V oice Mail Integration) – Both Calls 710 () 0 (Canc el)/ –O u t s i d e C a l l s 711 () 2 (All Calls)/ – Intercom Cal ls 71 2 () 3 (Busy)/ 4 ( No Ans w er)/ 5 (Busy/ No Ans wer) + voice mail fl oating extensio n[...]

4.2 Featur e Number T able 236 User Manual * 2 2.1.2 Tim e Ser vice Mod e Control 780 () – Day/Night/Lunch /Break 0/1/2/3 * 1 2.1.4 T ur ning on the Ex ternal Background Music ( BGM) 35 () –T o s t a r t ex t er nal pager no. (1 digit)/ + BG M no . ( 1 digit) –T o s t o p e xter nal pa ger no . (1 digit)/ + 0 * 1 2.1.5 Rec ording O utgoing Me[...]

4.2 F eatu re Num ber T abl e User Manual 237 Feature (While b usy , DND or call tone is heard) Default 1.2.4 When the Diall ed Line i s Busy or Ther e is No Answ er Sending a Call Waiting Notifi cation (Cal l W ai ting) 1 T o a n Extension Refu sing the Call (DND Override) Join ing an Ex isting C all (Executive Busy Ov er ride) 3 Leaving a Mes sag[...]

4.3 What is This T one? 238 User Manual 4.3 What is This T one? 4.3.1 What is This T one? While on-hook When going off-hook Ring T ones The following tones are programmable al lowing recogn ition o f call type (Outside , Intercom o r Door phone) . T one 1 T one 2 T one 3 T one 4 Dial T ones T one 1 Nor mal 1 s 1 s 1 s 1 s 1 s[...]

4.3 What is T his T one? User Manual 239 T one 2 • When there are me ssages that hav e previously been listene d to and no new message s reco rded by the SVM feature • When any of the follo w ing f eatur es are se t: • Absent Mess age • Background Mus ic • Call Forwarding • Call Pi ck up De ny • Cal l W aiting • Do Not Disturb • E[...]

4.3 What is This T one? 240 User Manual When you make cal ls While off-hook When talking to an outside party When setting the f eatures or pr ogramming Busy T one Reorder T one The ou tside line you tried t o seize is not assigne d or denied. Ringback T ones T one 1 T one 2 Do Not Distur b (DND ) T one The di alled extension is refusi ng incomin g [...]

4.3 What is T his T one? User Manual 241 T one 2 Before receiv ing a page through an e xternal speak er T one 3 Bef ore th e f ollo w in g f eatures acti vat e: • Ret r ie vin g a held cal l • Picking up ano ther call • P a ging/Answering a paging a nnouncem ent • Ans w er ing the cal l through a speaker T one 4 Establishing or leaving a co[...]

4.3 What is This T one? 242 User Manual[...]

User Manual 243 Inde x[...]

Index 244 User Manual A Absent Message 115, 2 00, 232 Accessing Syste m Feature s (System Feature Access) 181 Accessing the ISDN Se rvice (ISDN Se rvice Access) 48 Account Butto n 26, 208 Account Code Entry 33, 227 Adding Other Parties during a Con versation (Conference ) 78 Alarm Setti ng 125 Alarm Setti ng , Re mo te 163 Altern ate Call ing—Rin[...]

Index User Manual 245 CLIR — > Cal ling Line Ident ification Re striction 133 COLP — > Connect ed Line Ident ificatio n Presentat ion 131 COLR —> Connected Li ne Identific ation Rest riction 132 Comple tion of Calls to Busy Su bscriber (C CBS) 41, 237 CONF (Conf erence) Button 23 Conferen ce 78 Conferen ce (ISDN Service), Adding Part[...]

Index 246 User Manual Incomin g Call Distribut ion Gro up Monitor 144, 234 Incomin g Call Dist ribution Gro up, Extens ion Status 145 Incomin g Call Distribut ion Group, Forwarding Call s 147 Incomin g Call Distribut ion Gro up, Leaving 141 Incomin g Call Distribut ion Gro up, Monitorin g and Controll ing 144 Incomin g Call Distribut ion Gro up, Wa[...]

Index User Manual 247 Pur ch ase In fo rmat ion 10 Q Quick Dia lling 38 R Redia l 39 Redia l Button 21 Refusing Incoming Calls (Do Not Dist urb [DND]) 127 Relay —> External Rel ay 150 Relea se Button 25, 27, 59, 208 Remote COS Access 50, 22 8 Remote E xtension Dial Lock 184, 235 Remote S etting 54, 22 8 Remot e Station L ock Control — > R[...]

Index 248 User Manual W Walkin g COS 50 Walkin g Extens ion 166, 235 Walkin g Extens ion, Enhanc ed 167, 235 Walkin g Stati on —> Walking E xtensio n 166, 235 Warnin g Tone 240 When the Di alled Lin e is Busy o r There is No A nswer 40 Whisper O HCA 130, 232 Wirele ss XD P Para llel Mo de 139, 2 34 Wrap-up 141 Wrap-up Button 27, 208 Y Your E x[...]

Index User Manual 249[...]

P anasonic Communications Co., Ltd. 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, J apan PSQX4192ZA Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co[...]