Panasonic KX-TVP200 manual

Please read this manual bef ore installing, customising, or operating the V oice Processing System. Model No. KX-TVP200 V oice Pr ocessing System Installation Manual Thank you f or purchasing the P anasonic V oice Processing System, Model KX-TVP200. P a n a s o n ic Panasonic[...]

2 Installation Manual We are confident that it wil l provide your customer or client wi th many years of dependable servic e. This Voice Processing System was especially tailored f or the envi ronment of your country. For exampl e, it can be configured for Englis h, Spanish, or a third language: Syste m prompts—Recorded by the factory in English [...]

Installation Manual 3 Important Information SAFETY REQUIREMENTS • Follow all produc t warnings , cautions, a nd instruc tions. • Handle th e unit car efully. Do not drop o r otherwis e expose the unit to physical sh ock. • If the uni t malfunc tions, di sconnect th e unit f rom the telep hone line and check the line b y reconn ecting the tele[...]

4 Installation Manual WARNING THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS BECOMING ACCESSIBLE, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UN IT TO YOUR DEALER. DISCONNECT THE TELECOM CONNECTION BEFORE D ISCONNECTING THE POWER CONNECTION PRIO[...]

Installation Manual 5 Note Before you start sett ing or chan ging syste m paramet ers, we recom mend that you turn off the Ans wer Mode with t he OFLN comma nd. While off, the power L ED of the VPS will flash and the VP S will not answer any i ncoming cal l. After you fi nish progr amming, use t he ONLN command to turn o n the Answer Mode (norm al [...]

6 Installation Manual Precau tion This appliance is suppl ied with a mo ulded t hree pin mai ns plug for your safet y and conve nience. A 5 amp fuse i s fitted in th is plug. Should the fuse n eed to be rep laced pl ease ensure tha t the repl acement f use has a r ating of 5 amps and that it is appr oved by AS TA or BSI to B S1362. Check for the AS[...]

Installation Manual 7 How to re place th e fuse: Open the-fuse co mpartmen t with a screwd river an d replace the fuse and fu se co ver.[...]

8 Installation Manual Table of Contents 1 VOICE PROCESSING SYSTEM OVERVI EW ....... ........ ......... ...... 13 1.1 WHAT THE VPS CAN AND CANNOT DO ......... ................. .............. ................. . 14 1.1. 1 Why V oice Proc essin g? ........ ...... ..... ...... ....... ...... ....... ....... ...... ....... ....... ...... .... 14 1.1. 2[...]

Installation Manual 9 3.1.1 DPT or I nband Signalli ng? .......... ........... ............. ........... ............. ........... .......... 50 3.1. 2 Why In tegr ation is Import ant . ....... ....... ...... ....... ...... ....... ....... ...... ....... .... ....... .... 50 3.1.3 How the VPS and the PBX Communicate ............ ............ ......[...]

10 Installation Manual 5.1 STAR TING UP .... ....... ....... ...... ....... ....... ...... ....... ...... ....... ....... ...... ....... ....... ...... .. 106 5.1. 1 Before Progr ammin g ...... .... ....... ....... ...... ....... ...... ....... ....... ...... ....... ....... ...... .. 1 06 5.1. 2 Quic k Set up ... ....... ....... ...... ....... ...[...]

Installation Manual 11 7.2.6 Err or Log Display (ELOG) . ......... ........... ......... ........... ........... ......... ........... ..... 151 7.2.7 Saving the Syst em Data to the Backup Device (SAVE) ....... ........... ............. . 153 7.2.8 Loading New or Saved Dat a to the VPS (LOAD) .... ........... ............. .............. 155 7.2.9 [...]

12 Installation Manual B6. 5 Promp t Set ting .. ...... ....... ....... .... ....... ...... ....... ...... ....... ....... ...... ....... ....... ...... .. 2 51 B6.6 System Caller Name A nnouncement ...... ....... ........... ......... ........... ......... ....... 252 B6. 7 Other Param eters ... ....... ....... ...... ....... ...... ....... ......[...]

Installation Manual 13 Section 1 VOICE PROCESS ING SYSTEM OVE RVIEW[...]

1.1 WHAT THE VPS CAN AND CANNOT DO 14 Installation Manual 1.1 WHAT THE VPS CA N AND CANN OT DO 1.1.1 Why Voice Proces sing? The V PS handles incomi ng and out going ca lls. Wh en a call c omes in , it an swers, for wards to approp riate extens ions, takes and store s messages , and notifi es subscr ibers when m essages are lef t. Subscr ibers may s[...]

1.1 WHAT THE VPS CAN AND CANNOT DO Installation Manual 15 1.1.3 VPS Limitations The VPS does not support: UCD functions UCD (Uniform Call Distribution) i s a service that distributes calls e venly among ex tensions; when all extensions are unavai lable, i t returns to callers to say that al l extensio ns are b usy. Calls can be forwarded by the VPS[...]

1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 16 Installation Manual 1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND US E 1.2.1 System Administration Syste m Admini stration i s accom plished by the insta ller usin g termina l emulation software. It conce rns settin g and chan ging syste m parame ters and dia gnosing system pr oblems. 1.2.2 System Mana[...]

1.3 SYSTEM BASICS Installation Manual 17 1.3 SYSTEM BA SICS 1.3.1 General The VP S is in itially co nfigured wi th approxim ately 32 h of storage, and ca n be expanded to support 12 ports. 1.3.2 System Components Main Cabinet Note EIA port is at SELV. Inside View of the Main Cabinet P a n a s o n ic Panasonic Power Indicator Power Switch AC Inlet R[...]

1.3 SYSTEM BASICS 18 Installation Manual Not e Ports 1-12 are at TNV. System Components Power In dicator: Indica tes the sy stem st atus: when flas hing, the system is off-line ( not ready to receive c alls). RS-232 C Connector: Conne cts an A SCII or VT ter minal to the VPS that i s necess ary to progra m the syste m. Earth Terminal: Should be co [...]

1.3 SYSTEM BASICS Installation Manual 19 KX-TVP 204 transm its and rec eives ONLY digit al signa ls with a Panasonic KX-TD Dig ital PBX. The DSP has the sam e feature s as the KX- TVP102. MODE (Ro tary Swit ch): (Check the status o f this swi tch only at start-u p.) Provides the foll owing additio nal funct ions: * For Pa nasonic KX-TD se ries tele[...]

1.3 SYSTEM BASICS 20 Installation Manual Note: The actual Hard Disk Drive mount ed on your VPS may look different f rom the one shown in the corresponding illus tration provided in the beginning of this section. CPU Board : (One /system) M ain process ing unit fo r the sys tem. Compris ed of cent ral micropr ocessor, ROM, dy namic RAM, system contr[...]

1.3 SYSTEM BASICS Installation Manual 21 call pr ogress to nes. For e xample, wh en a call er hangs up before ma king a se lection, the PBX sends # 9 to the VP S port that a nswered . This inform s the VPS th at the cal ler has hun g up. Upon rec eiving these digits, th e VPS goes on-hook and is ready to hand le another c all. DPT Inte gration is a[...]

1.3 SYSTEM BASICS 22 Installation Manual 1.3.7 Expansion Cap abilities Expan sion requi res addi tional port card(s) : KX-TVP10 2 or KX-T VP204. • The KX-TV P102 card h as 2 digital /analogue ports, a nd the ports are incre ased in increm ents of 2. • The KX -TVP204 card ha s 4 digital ports, and the po rts ar e increas ed in in crements of 4. [...]

1.3 SYSTEM BASICS Installation Manual 23 Outside (CO) Lines Port 1-4 1 5-8 2 9-12 3 13-16 4 17-20 5 21-24 6 25-28 7 29-32 8 33-36 9 37-40 10 41-44 11 45-48 12 VPS PBX[...]

1.4 VOICE MA IL INTEGRATION 24 Installation Manual 1.4 VOICE MAIL INTEGRATIO N 1.4.1 General DPT Integration To the Panasoni c KX-TD digital P BX, the VP S ports look like digital e xtension s. The PBX thin ks that th e VPS is a digital p hone, and th e VPS mi mics all actions of a digit al set. An other advanta ge of DPT Integration i s that the 2[...]

1.4 VOICE MAIL INTEGRATION Installation Manual 25 Connectio n Exam ple (KX-TV P204 3) PBX (KX-TD1232) Jack 4 SLOT 2 Jack 4 Port 7 Port 8 Jack 3 Port 5 Port 6 SLOT 1 SLOT 3 Jack 2 Port 3 Port 4 Jack 1 Port 1 Port 2 VPS Jack 3 Jack 2 Jack 6 Jack 5 Jack 1 Assigned as DPT VPS ports Jack 6 Port 11 Port 12 Jack 5 Port 9 Port 10 SLOT 1 SLOT 2 SLOT 3 Telep[...]

1.4 VOICE MA IL INTEGRATION 26 Installation Manual Connection Example (KX-TVP1 02 3, DPT Integration Mode) Conne ct the odd -numbered j ack on eac h KX-TVP10 2 card to y our PBX (se e the diagram above) . The VPS wi ll suppo rt 2 ports for ea ch KX- TVP102 card , with onl y one jack c onnected. Not e Do not connect the even-n umbered jacks on the K[...]

1.4 VOICE MAIL INTEGRATION Installation Manual 27 Inband/None Integration Connection Example (KX-TVP 102 3, Inband/None Integration Mode) Connect both jacks on each KX-T VP102 card to you r PBX (see the diagram abo ve). The VPS will su pport 2 po rts for eac h KX-TVP1 02 card , with both j acks conn ected. PBX (KX-TD1232) Jack 4 SLOT 2 Jack 4 Port [...]

1.4 VOICE MA IL INTEGRATION 28 Installation Manual[...]

Installation Manual 29 Section 2 INSTALLATION[...]

2.1 SAFETY PRECAUTIONS 30 Installation Manual 2.1 SAFETY PRECAUTIONS Pleas e read the fol lowing pr ecautions before ins talling th e VPS. 2.1.1 Installation The V PS needs to be mounted on a wall. Impr oper plac ement of the system ma y result i n malfunc tion, noi se, or dis colouratio n. Avoid in stalling the VPS in the followi ng place s: • i[...]

2.1 SAFETY PRECAUTIONS Installation Manual 31 2.1.2 Wiring • Do not wire the tele phone cab le paralle l to an AC p ower sourc e, compu ter, etc. If cables are ru n near those wires, shi eld them with metal tubing or us e shielded cable s and earth the shi elds. • Use pro tectors if running ca bles on th e floor. Avoid running cables und er car[...]

2.1 SAFETY PRECAUTIONS 32 Installation Manual 2.1.3 Environmental Req uirements The ha rd disk i s sensitive to cold, h eat, dryn ess, hum idity, shoc k, vibrat ion, and ma gnetic fields . Please ob serve th e conditio ns speci fied belo w. Graph 1: Allowable Rel ative Humidity vs . Temperatu re Table 2- 1 Hard Disk Dr ive Usage En vironment Operat[...]

2.2 UNPACKING Installation Manual 33 2.2 UNPACKING Unpack the box and c heck the ite ms below. Tab le 2- 2 Main Unit 1 AC Cor ds 2 Screws (Wall Mounting) 3 Ancho r Plugs (W all Mounti ng) 3[...]

2.3 MOUNTING THE VPS ON A WAL L 34 Installation Manual 2.3 MOUNTING THE VPS ON A WA LL The wa ll where the VPS is to b e mounted m ust be abl e to suppor t the weight of the VPS. If screw s other than the ones supplied are used, u se the sa me-sized diamet er screws as the enclos ed ones. Mounting on a Wooden Wall: 1. Place the template (included) [...]

2.3 MOUNTING THE VPS ON A WALL Installation Manual 35 2. Drill 3 holes a nd drive th e rawlplugs (user-sup plied) w ith a hamm er, flush to the wall. 3. Insta ll the 3 sc rews (inc luded ac cessorie s) into the rawlplugs. 4. Hook the unit on the screw head s. T emplate 29 mm T o the wall surface Rawlplug Concrete or Mortar W all 6.4 mm Driv e the s[...]

2.4 FRAME EARTH CONNECTION 36 Installation Manual 2.4 FRAME EARTH CONNECTION IMPORTA NT!!! Conne ct the frame of the m ain unit to the earth. 1. Loosen the screw. 2. Inse rt th e earthi ng wir e. 3. Tighten t he screw. 4. Connect the earthing wi re to the ear th. P a n a s o n ic Panasonic To earth[...]

2.5 INSTALLATION ST EPS Installation Manual 37 2.5 INSTA LLATION STEPS The fol lowing is an overview of the stan dard instal lation pr ocess usin g DPT Inte gration. Wh en nece ssary, oth er sections in this manu al have be en referenc ed for more d etailed de scription s or inst ructions . 1. Obtain a list of cu rrent user s, their exte nsion num [...]

2.5 INSTALLATION STEPS 38 Installation Manual CAUTION If the Rotary Switch is not reset to position 0 after initialisation, all programming will be lost whe n the voice processor loses power! 6. Perform Quick Setup (s ee Sect ion 5 CU STOMISIN G THE SY STEM). 7. Check Qu ick Setup : • The Powe r Indicator on the Vo ice Proc essor sho uld be so li[...]

2.6 INSTALLING PORT EXPANSION CARDS: KX-TVP102 OR KX-TVP204 Installation Manual 39 2.6 INSTA LLING PORT EXPANSION CARDS: KX-TVP10 2 OR KX-TVP204 2.6.1 General Port Expansion Cards • One KX -TVP102 card can support 2 V PS por ts, under ei ther Inba nd or DPT Integration. • One KX -TVP204 card can s upport 4 VP S ports, un der DPT Int egration. E[...]

2.6 INSTALLING PORT EXPANSION CARDS: KX-TVP102 OR KX-T VP204 40 Installation Manual 2. (KX-TV P102 only) Loosen, r emove a nd discard the screw u nder the tape with a screwdriv er. 3. Loosen two screws on the right si de of the m ain unit, t hen ope n the front co ver in the direction o f arrow . 4. Loosen the screw on th e earthin g strap, then re[...]

2.6 INSTALLING PORT EXPANSION CARDS: KX-TVP102 OR KX-TVP204 Installation Manual 41 5. Inse rt the optiona l port c ard into SLO T 1 usin g the guide rails . 6. Press th e latches at both ends of t he card fir mly, then f ix the earthing s trap to th e unit with a screwdriv er. KX-TVP102 Card SLOT 1 SLOT 2 SLOT 3 Guide Rails KX-TVP204 Card S L O T 3[...]

2.6 INSTALLING PORT EXPANSION CARDS: KX-TVP102 OR KX-T VP204 42 Installation Manual KX-TVP204 Card Card Latch Press SLOT 3 SLOT 2 SLOT 1 Latches[...]

2.7 CONNECTIONS Installation Manual 43 2. 7 CONNE CTIONS 2.7.1 Connecting to the PBX One jac k of the VP S can be con nected to 1 jack o f the PBX. Use a 4-con ductor cab le for connec tion with KX-TD sy stems that use DP T Integrat ion. Use a 2-cond uctor (T and R) cable for con nection to al l other PBX s. 2.7.2 Opening the Ferrite Co re Insert y[...]

2.7 CONNECTIONS 44 Installation Manual 2.7.4 Port Cards There ar e 2 types of port expansi on cards (see 2.6 IN STALLING P ORT EXPA NSION CARDS: KX-TVP 102 OR KX-TVP 204). • Four Digit al ports expansion card ( KX-TVP204) • Two Digi tal/Analo gue ports ex pansion ca rd (KX- TVP102) One KX -TVP204 car d (2 jacks) can support 4 VPS po rts using t[...]

2.7 CONNECTIONS Installation Manual 45 Table 2-4 Card Configuration Examples (DPT Integration) Pattern No. SLOT 3 (Port 9-12 ) SLOT 2 (Port 5-8) SLOT 1 (Port 1-4) Total Number of Ports 1 TVP204 (Port 9- 12) TVP204 (Port 5- 8) TVP204 (Port 1-4) 12 2 TVP102 (Por t 9, 10 ) TVP102 (Por t 5, 6) TVP102 (Port 1, 2) 6 3 TVP102 (Por t 5, 6) TVP204 (Port 1-4[...]

2.8 TERMINAL CONNECTION 46 Installation Manual 2.8 TERMINAL CONNECTION 2.8.1 Requirements for Connecting Programming Terminal The prog ramming terminal m ust be co nnected with a serial c able with an RS -232C conne ctor at th e RS-232C port. T his mu st be a null modem cab le. This e nables s ystem admi nistration (syste m setup, m ailbox setu p, [...]

2.8 TERMINAL CONNECTION Installation Manual 47 Standard IBM 25-Pin Connect ion 2.8.3 RS-232C Sign als Frame Ground (FG) Connects an externa l ground to th e unit fra me, usually the eart h pin of the AC power co rd. Transmitted Data (TXD)— output Conveys signals from the unit to the terminal /printer. A " mark" con dition is hel d unles[...]

2.8 TERMINAL CONNECTION 48 Installation Manual Data Terminal Ready (DTR)— output This signal line is tur ned on by the uni t to indicate that the RS-23 2C is on-line . Circuit DTR ON does no t indica te that commun ication has been e stablished with the term inal/printe r. It is switch ed off when the RS-232C is off-line.[...]

Installation Manual 49 Section 3 INTEGRATING THE VP S WITH PANASONIC KX-T PHONE SYSTEMS[...]

3.1 GUIDELINES FOR INTEGRATION 50 Installation Manual 3.1 GUIDELINES FOR INTEGRATION 3.1.1 DPT or Inband Signalling? Ther e are 2 type s of integ ration av ailable on the VP S: Inband S ignalling and DPT. The VPS used wi th any oth er brand of telephone equipment requires inband equ ipment. Not e Depending on the model and/or the software version o[...]

3.1 GUIDELINES FOR INTEGRATION Installation Manual 51 3.1.4 PBX Requireme nts for Integration The PB X must have certain c apabilit ies and featur es to work wi th the VPS . (Although this sectio n include s tests to help you evaluate the PBX, it may be necessary to refer to the PB X ’ s docu mentation f or detailed capabil ity and fe ature descr[...]

3.1 GUIDELINES FOR INTEGRATION 52 Installation Manual sales pe ople or f ield represe ntatives). The only o ther option, w ithout mes sage wait ing notific ation, is for mailbo x owners to periodi cally cal l the VP S to chec k for mess ages. Screened Transfer f rom an SLT The P BX must pr ovide a sc reened tran sfer from a n SLT for the V PS to fu[...]

3.2 PBX PARAMETERS AND PORT SETTINGS Installation Manual 53 3.2 PBX PARAMETERS AN D PORT SETTINGS 3.2.1 General Guidelines and Definitio ns Optimal pe rforman ce of the VP S/PBX system relies on proper VP S program ming. There a re 3 categor ies of hard ware setting s: RS-232C, P ort Setting s, and PB X Interfa ce Paramet ers. Entering a number s e[...]

3.2 PBX PARAMETERS AND PORT SETTINGS 54 Installation Manual • Integration Mode: Specifie s the met hod of inte gration to b e used be tween the V PS and PBX . DPT Integrati on is only available when a KX-TD s eries PB X is co nnected an d the softw are is upgrad ed. • Operator T ransfer Se quence: Tells the VPS how to transfer a call to t he op[...]

3.2 PBX PARAMETERS AND PORT SETTINGS Installation Manual 55 is busy. PBXs diffe r in how they handle th is function . Test from an S LT to de termine the sequenc e. • Release Sequence for Call Waiting: This se quence is carried out by the VPS to rel ease ca ll waiting. P BXs dif fer in how the y handle th is func tion. Test from an SLT to determi[...]

3.2 PBX PARAMETERS AND PORT SETTINGS 56 Installation Manual • Input-Outpu t (up to 8 alp hanumeric characters) : When the s ystem recei ves digits within the inter-d igit time, it checks them a gainst th e input tab le. If they ar e found, the system utilises the o utput digi ts in thei r place. The remainder of this section consists of step-by-s[...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Installation Manual 57 3.3 CONNEC TING THE VPS WITH PANASONIC KX-T SERIES PBXs 3.3.1 VPS Programm ing for Inba nd Integration Set para meters from the System Ad ministr ation Term inal. The tab le below li sts rec ommended paramet ers for Pa nasonic KX-T se ries PBXs. Tab le 3- 5 PBX Type Other[...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 58 Installation Manual Not e The UK version KX-T1232 does not support Inband Integr ation. 3.3.2 KX-TA Series Programming fo r Inband Integ ration via the Manager’s Extension 1. Enable S ystem Prog ramme [102] for ea ch extens ion connec ted to the VPS . Jack 07, or jacks 07 a nd 08 can b e a[...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Installation Manual 59 a) If the VPS is ans wering all incoming c alls: Outside (CO) Line Mode — Use System Pr ogrammes [414] (Day Mode), [415] (Night Mode), [416 ] (Lunch Mod e) to set thi s parameter. P rogram al l lines DIL to the first extension o f the Voic e Mail h unt group. The KX-TA [...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 60 Installation Manual a) Go t o the "1-1 Slot Assignment" screen. b) Assign the slot card type to be ins talled to "DHLC", "H LC", "SLC", "ES LC", or "SLC- M" SLT interface s upports. c) Cli ck "A pply" to save th e slot car[...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Installation Manual 61 Scree n outp ut: 3. Assignme nt of the extension line to be connecte d to the VP S a) Go to the "4-2 Extension Line 1/2" screen . b) Set "Data Line Mode" to "Yes ". c) Click "Ap ply" to sa ve the ch anged data. Not e: This programme[...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 62 Installation Manual Screen output: 4. Settin gs for the tr unk (outsi de line) features Select the appropriate trunk (out side line) feature settings depending on how you r custo mer p lans t o use t he VPS . • The VP S answers all incomi ng outsid e calls prom ptly. Go to [Recommended Se [...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Installation Manual 63 [Recommended Settings (1)] If the VP S is answer ing all inc oming ou tside ca lls: a) Assignm ent of DIL 1:1 line 1) Go to the "4-1 Trunk Line" scre en. 2) Assign "Destination Day/Night/Lunch/Break" for each tru nk (outside l ine) to a speci fic exten[...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 64 Installation Manual [Recommended Settings (2)] If the VPS is on ly answe ring incom ing outsi de call s not ans wered by the Operator ( Operator back up): a) Assign ment of DIL 1 :1 line 1) Go to th e "4 -1 Trunk Line" screen . 2) Assign "Destination Day/Night/Lunch/Break"[...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Installation Manual 65 Scree n outp ut: c) Assignm ent of IRNA ( Intercept Ro uting No A nswer) tim er: 1) Go to the "2 -4 System T imer 1/2" scr een. 2) Assign "Intercept Time" param eter. 3) Click "Appl y" to save the changed d ata. Not e: This parameter tells th[...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 66 Installation Manual Screen output:[...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Installation Manual 67 [Recommended Settings (3)] If the VP S is only a nswerin g incoming outside cal ls not answe red by u ser extens ions: a) Assignm ent of DIL 1:1 line 1) Go to the "4-1 Trunk Line" scre en. 2) Assign "Destination Day/Night/Lunch/Break" for each tru nk ([...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 68 Installation Manual Screen output: c) Assign ment of IRNA (Intercept Rout ing No Ans wer) timer: 1) Go to th e "2-4 System Timer 1/2" screen. 2) Assign "Inte rcept Time" paramet er. 3) Click "A pply" to sav e the changed data. Note: This parameter tells the KX-T[...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Installation Manual 69 Scree n outp ut: 3.3.4 KX-TD816 an d KX-TD1232 Programming for Inb and Integration v ia the Manager’s Extension Select a maximum of 2 e xtension por ts to be conn ected to the VPS. Plug each exte nsion into a Voice Mail port. Go into Syst em Progr amme [602] and assign [...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 70 Installation Manual • Before c hoosing Batch Pro gramming , you mus t open a fi le in the D isk File Managemen t Menu (It em 3). • Before ch oosing Inter active Pr ogramming, yo u must conne ct with the sys tem in the DSHS Co nnect/Dis connect menu. Main Menu 2. Choose "Sta tion&quo[...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Installation Manual 71 Station Setting 1 5. Return to the Station . 6. Choose "Hunting Group Sett ing 1" from th e Menu . Menu 7. Choose the "Hunting Group Se tting 1" extension group. Set th e last ext ension gr oup to [AA] for Auto mated Atte ndant. Jack EXT Name C X C O D[...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 72 Installation Manual 8. Return to the System Data Pr ogramming Main Menu . Select "Line " and then select "CO Line Set ting 1 ". P rogram al l lines DIL to the first e xtensio n of the Vo ice Mail hu nt group. CO Line Setting GRP FLT Name Hunting Wait Over No. No. Type Que[...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs Installation Manual 73 B. Programming based on Windows Application 1. Select F ile -> N ew/O pen (B ATCH Mode) or C onnect -> DSHS Connect/Disconnect (INTERA CTIVE Mode ). Note When yo u select I NTERACTIV E Mode, you must conn ect the RS232- c cable between your PC and th e TD1232 u nit.[...]

3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs 74 Installation Manual 3. Select L ine -> CO L ines , and as sign first e xtension of the Voice Mail hunt gr oup into the "DIL 1:1" c olumn. as b elow, and press O K .[...]

Installation Manual 75 Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX- TD DIGITAL PBX[...]

4.1 GUIDELINES FOR DPT INTEGRATION 76 Installation Manual 4.1 GUIDELINES FOR DPT INTE GRATION 4.1.1 Why DPT In tegration is Import ant The V PS works well with mos t PBXs bec ause its c onnection s are made t hrough a standard singl e line (tip /ring) telepho ne interf ace. However , the communi cation b etween the P BX and VPS is best when DPT Int[...]

4.1 GUIDELINES FOR DPT INTEGRATION Installation Manual 77 Note Depending on the model and/or the software version of the connect ed PBX (see 3.1.1 DPT or Inban d Signall ing? ), you may not be able to ut ilise some of the features listed above. For more information, consult your deal er. Caller Name Announce ment (System/P ersonal)* The VP S announ[...]

4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION 78 Installation Manual 4.2 KX-TD50 0 PROGRAMMING FOR DIGITAL INTEGR ATION A maxi mum of 2 V PS cards for the VPS c an be inst alled at the K X-TD500. Follow the procedur e below to program th e VPS card(s) for DPT Integr ation. Not e The KX-TD500 is not sold in the United Kingdom. It is only ava ilab[...]

4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Installation Manual 79 Scree n outp ut: f) Check the info rmation of "CPU Card Inf ormatio n" and confi rm the Software Versio n of the KX-TD5 00. The softwa re version must be Q 211AB or higher for DPT Integratio n to be uti lised. Not es: • If the sof tware version of the KX- TD500 is l[...]

4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION 80 Installation Manual Screen output: 3. Assignm ent of VP S card and i ts model a) Go t o the "1-4 VPS (DPT) Por t Assignment" sc reen. b) Select the corr espondin g equipmen t number in the "TVP No." menu. c) Select " TVP200-1 " in th e "Type" menu. d) Select[...]

4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Installation Manual 81 Scree n outp ut: 4. Assignme nt of the ex tension ports connect ed to the VPS a) Continue the program ming in t he "1-4 VPS ( DPT) Port A ssignment" screen. b) Select the ex tensi on port number of the car d (DLC/ DHLC) to which t he VPS (DPT ) jack is to be connect e[...]

4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION 82 Installation Manual e) Cli ck "A pply" to save the c hanged data . f) Set "S tatus" to "INS ". Screen output: 5. To set th e trunk (ou tside line) feature s, follow the instructio ns in "S ettings f or the trunk (outside li ne) featu res" (3.3.3 K X-TD500 P [...]

4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Installation Manual 83 The ca lls to th e VPS can b e process ed after the P ower Indica tor stops flashing. After tu rning the po wer on, the system sta rts up i n the foll owing sequenc e: • The P ower Indicat or light goes on. • The P ower Indicat or light begins to fl ash. • "CARD T ES[...]

4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION 84 Installation Manual 10. Start up complete d. a) The Powe r Indicator l ight stops b linking when the star t-up has bee n successfu l. (The delay var ies accordi ng to the sys tem ’ s cond ition.) b) "**ON LINE MODE* *" is di splaye d. c) Sys tem pro mpt [> ] is di splay ed on th e s[...]

4.2 KX-TD500 PROGRAMMING FOR DIGITAL INTEGRATION Installation Manual 85 The requi red progr amming is comple te and the V PS and KX-T D500 shou ld be able to communi cate through DPT Integr ation. We rec ommend tha t the KX-T D500 system has any optional e xtensio n cards in stalled and telephone s connec ted befor e starting the VPS. When ru nning[...]

4.3 CONNECTING THE VPS WITH THE PANASONIC KX- TD816, KX-TD1232 AND KX-TD612 86 Installation Manual 4.3 CONNECTING THE VPS W ITH THE PANASONIC KX-TD816, K X-TD1232 AND KX-TD612 Not es • Do not use S ystem Progr ammes [106], [131], [602] o r [813] for DP T Integration. • The next 2 sections ( 4.3.1 K X-TD1232 S oftware Verif ication and Programmi[...]

4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD8 16, KX-TD1232 AND KX-TD612 Installation Manual 87 c) Enter the system nu mber ( [0] or [1] , master/ slave) . The system displays the ROM version and the dat e it was cr eated. This version must be the required version for DPT Integration to be utilised (both systems if system connection is used). 2.[...]

4.3 CONNECTING THE VPS WITH THE PANASONIC KX- TD816, KX-TD1232 AND KX-TD612 88 Installation Manual f) Repeat step s c, d, an d e until all extensi on numbers are entered . 6. Connect the jac k assigned in Step 4 t o the VPS. 7. Connect your personal computer to the VPS and s tart your comm unicatio n software (i.e. , Hype rTerm inal, Proc omm Plus [...]

4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD8 16, KX-TD1232 AND KX-TD612 Installation Manual 89 10. Change the PBX type in the VPS p rogramm ing menu in the foll owing se quence. • Syste m prompts [>] are di splayed on the scr een. Press ENTER. Scree n outp ut: • Go to th e PBX type selecti on menu, By selec ting your te rminal type [1] o[...]

4.3 CONNECTING THE VPS WITH THE PANASONIC KX- TD816, KX-TD1232 AND KX-TD612 90 Installation Manual 11. Start up complete d. a) The Powe r Indicator l ight stops b linking when the star t-up has bee n successfu l. (The delay var ies accordi ng to the sys tem ’ s cond ition.) b) "**ON LINE MODE* *" is di splaye d. c) System p rompt [> [...]

4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD8 16, KX-TD1232 AND KX-TD612 Installation Manual 91 4.3.2 KX-TD1232 Software Verification and Programming for DPT Integratio n via the Operating and Maintenance Tool Follow th ese steps after communicat ion betwee n the KX-TD1232 and the pr ogramming software has been established. Refer to the Ope rati[...]

4.3 CONNECTING THE VPS WITH THE PANASONIC KX- TD816, KX-TD1232 AND KX-TD612 92 Installation Manual 3. Choose "System" fro m the System Data P rogrammin g Main Men u. System Data Programming Main Menu 4. Choose "Voice Mail Int egration" from the System Menu. System Me nu 5. Fir st, enter the port numbers that will be c onnected t[...]

4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD8 16, KX-TD1232 AND KX-TD612 Installation Manual 93 Voice Mail Integration Note The extension numbers a re different depending on your PBX (e.g., 265, 266, 26 7...). 6. Step 6 should only be done if the VPS is going to answer all incoming Telephone Company lines dire ctly. Return to the Sys tem Data Pr[...]

4.3 CONNECTING THE VPS WITH THE PANASONIC KX- TD816, KX-TD1232 AND KX-TD612 94 Installation Manual B. Programming based on Windows Application 1. Select F ile -> N ew/O pen (BATCH Mode) or C onnec t -> DSHS Connect/Disconnec t (INTERA CTIVE M ode). Not e When you sel ect INTERACTIV E Mode, conn ect the RS232-c cable between you r PC and the T[...]

4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD8 16, KX-TD1232 AND KX-TD612 Installation Manual 95 3. Select L ine -> C O Lines , and as sign firs t extension o f the Voic e Mail hunt group in to the "DIL 1:1" column as below, and p ress O K . Note The extension numbers are diff erent depending on your PBX ( eg., 265, 266, 267 ...). 4.[...]

4.4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES 96 Installation Manual 4.4 COMMON DPT INTEGRATION FEATUR ES AND SETU P PROCEDURES The fo llowing fe atures can be used o n any KX -T proprie tary tele phone (7 000/7300 s eries analogu e; 7200/740 0/7500 se ries digit al). 4.4.1 Live Call Screening (LCS) Programming LCS no tifies su bscriber [...]

4.4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES Installation Manual 97 5. Repeat the se steps for each tel ephone. 4.4.4 Live Call Screenin g Recording Mode A ssignment via System Programmin g This pr ogramme all ows the V PS to conti nue recor ding the co nversa tion in th e mailbox a fter the ext ension i nter cepts the c all dur ing th [...]

4.4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES 98 Installation Manual 4.4.6 Live Call Screening Assig nment via PC Programmin g The KX -TD500 use rs can prog ram Live Call Screening features via P C programmi ng. Foll ow the pro cedure bel ow to assign each featu re. Not e The KX-TD500 is not sold in the United Kingdom. It is only ava ila[...]

4.4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES Installation Manual 99 4.4.7 Live Call Screenin g Button Assignme nt via Station Programming For the L ive Call Screening f eature to work at an extension, the extens ion must h ave an LCS button lit at the time of the mes sage reception. This key must eit her be a DSS/BLF or CO key with a la[...]

4.4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES 100 Installation Manual 4.4.9 TWR (Two -Way Recording) Button Assignment v ia Station Programming For the T wo-Way Re cording feature to wor k at an exten sion, the ex tension mus t have a TWR button on it. This key mu st either be a DSS/BLF or CO key with a l amp. Follow th e procedu re belo[...]

4.4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES Installation Manual 101 6. To exit th e Station Programmi ng mode, Press the PROGRAM butto n or lift the handset. 7. Repeat the se steps for each tel ephone. 4.4.11 Voice Mai l Transfer Butto n Assignment via Sta tion Programming This featu re allo ws an exte nsion user to transfer calls di r[...]

4.4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES 102 Installation Manual Screen output: 4. Click the Key Number to whic h a button wi ll be assi gned. "Flexi ble CO Key " screen display s. Screen outp ut: 5. Select the desi red Key Type . When 2W AY-REC, 2WA Y-TRN, or VTR is s elected, ent er the extension number in "DN"[...]

4.4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES Installation Manual 103 Exampl e screen outp ut: 6. Click "O K". "Flexi ble CO Key " screen (for all CO Keys) dis plays agai n. 7. Click "O K". "4-2 Extensi on Line 1/2" screen displays again. 8. Click "O K" or "Apply". 9. Repeat the[...]

4.4 COMMON DPT INTEGRATION FEATURES AND SETUP PROCEDURES 104 Installation Manual 3. Dial t he desired Extension Number , or Press [ ] to remove all pass words. 4. Press STO RE . 5. To exit the Statio n Programm ing mode, Press the PROGRAM button or lift the ha ndset. 6. Repeat thes e steps fo r each tele phone. 4.4.15 TWR (Two-Way Recording) into M[...]

Installation Manual 105 Section 5 CUSTOMISING TH E SYSTE M[...]

5.1 STARTING UP 106 Installation Manual 5.1 START ING UP 5.1.1 Before Programming 1. Det ermi ne the c ustom er ’ s needs. • Work with t he owner, manager, and recepti onist to b uild the Cu stom Serv ice Greetings and Holid ay Greetings . • Figure ou t which po rts are to be an swered b y which greetings. • Chec k the so ftwar e level of t[...]

5.1 STARTING UP Installation Manual 107 5.1.3 Starting the Quic k Setup The se quence mus t be follo wed throug h to the end to take effect. If y ou press " ", you wi ll have to start over. Qui ck setup ma y be perfor med again without eras ing prior data. Note Depending on PBX extension numbering, the mailbox numbers might be 2- to 5- d[...]

5.1 STARTING UP 108 Installation Manual Screen output: b) Select y our PBX type . The requir ed steps are d ifferent for s ome models . Go to the ste p indicate d below for th at type. Not e DPT Integr ation with the KX-TD816, KX -TD1232, or KX-TD500 will be activat ed automaticall y by selecti ng "6. KX-TD81 6", "7. KX -TD1232/TD612[...]

5.1 STARTING UP Installation Manual 109 Scree n outp ut: Enter e xtension nu mbers o f subscriber s who nee d personal mailboxes (2 to 5 digi ts). For exa mple, to en ter the extensi on number 201, Press [ 201] and Pre ss ENTER . You can als o enter mul tiple ex tensions. Enter the exte nsions from No .201 to No.21 0 by Pressing [201-210 ] and Pres[...]

5.1 STARTING UP 110 Installation Manual a) To create or disc ard mailbo xes In the " MAKE (Mak e/Delete) " fi eld: Type [M] (M ake) to creat e the ma ilbox; Ty pe [D] (Delete) to discard th e mailbox. If the re are more th an 1022 mailbox es, the first 1022 of the m are disp layed wit h " Make " and the rest ar e displayed with [...]

5.1 STARTING UP Installation Manual 111 Name" fe ature using the Owner ’ s L ast Name wh en in Automat ed Attendan t Service or Voice M ail Servi ce. 5. Port Se rvice Set ting Scree n outp ut: Incomi ng Call Se rvices for all ports (Day/Night) can be de fined by this setting . Default values for all ports ( Day/Night) ar e "Automa ted A[...]

5.1 STARTING UP 112 Installation Manual To go to t he next scree n without as signing the password, Press ENT ER . 7. Date and Time Setting Screen output: Enter the time (hour , minute as 2 d igits, comm a and A or P ) and date (day, month and year in 2 digits ). To go to the n ext screen, Press E NTER . 8. Activating t he Quick S etup Screen outpu[...]

5.1 STARTING UP Installation Manual 113 Scree n outp ut when Quick S etup is fini shed: **ON LINE MODE** >[...]

5.2 PORT SETTING OPTIONS 114 Installation Manual 5.2 PORT SETTING OPTIONS Design each system according to the need s of your cus tomer. Yo u should be f amiliar with all options for port as signment s o that custom ers get exactly wha t they need and expe ct. Each port c an be assig ned as Vo ice Mail, In terview Service, Automated Attendant, or Cu[...]

5.2 PORT SETTING OP TIONS Installation Manual 115 Remem ber that it is possible and often n ecessa ry to have 1 custom ser vice lea d to another custom service. F or exampl e, if someon e presses [1] for sal es, you mi ght want an other men u to say "for ne w car sales, pr ess [1]; for used c ar sales, pre ss [2]". This way, caller s are [...]

5.2 PORT SETTING OPTIONS 116 Installation Manual This also allow s an exte nsion to be assigned as the fax ma nager to b e notified on incomin g faxe s. Disconnect Parame ter (1-5-7-9) Determi nes how m any second s of silenc e the VPS allows dur ing a ca ller ’ s mess age befor e disc onnecting the ca ll. RS-232C S ettings (1-6-1) Allows th e Sy[...]

5.2 PORT SETTING OP TIONS Installation Manual 117 Enter data into the Custom Service menu; use the table below as a guide. Tab le 5- 3 Descrip tion Value Range (Defaul t) Descrip tion/Func tion Description Up to 32 charac ters (None) The informa tion typed in this field is for refer ence only. Any AS CII characte r (except ) c an be used . Prompt [...]

5.2 PORT SETTING OPTIONS 118 Installation Manual Keypad A ssignment Options Call Transfer Any Tim e Extn./Mbx /No (Extn.) Speci fies wher e a call er will be t ransferr ed when dialli ng an ext ension or m ailbox n umber du ring the menu. If t his entr y is set to "Extn.", the caller wi ll be transf erred to th e corres ponding ex tension[...]

5.2 PORT SETTING OP TIONS Installation Manual 119 5.2.4 Recording Menus After you have fini shed ente ring the parame ters in each menu, r ecord the m enu mess ages. Menu mes sages infor m the ca ller of ava ilable opti ons and the ir correspond ing key s. For this reason , the prompts must match t he progr amming th at has been i nput. Note The Me[...]

5.2 PORT SETTING OPTIONS 120 Installation Manual 5.2.5 Checking Operation After you have entered and r ecorded al l menus , it is im portant to tr y the progr amme you rself to see t hat all fun ctions per form proper ly. Dial i nto the syst em and try al l the cho ices to se e if you ar e routed correctly. Verify that each menu choice works as it [...]

5.2 PORT SETTING OP TIONS Installation Manual 121 messa ge for the par ts section , press 3". T he digit "3" woul d be assigne d to Sys tem Group Distribution List numb er 250 in Custom Ser vice Settin g. Each m essage waiti ng lamp wi ll remain on until t he message i s cleare d from the indiv idu al extens io n. 5.2.8 Exten sion Gr[...]

5.2 PORT SETTING OPTIONS 122 Installation Manual To structure an interview mailbox: 1. From the System Administr ation Top M enu , Type [1-1-1 Mailbox Number-1] (Program -Mailbox S etting-Ente r/Edit-Ma ilbox Number -Mailbox Setting). 2. Enter the Mailbox Number that is to be assigned an intervi ew mailbo x. This shou ld be the m ailbox n umber of [...]

5.2 PORT SETTING OP TIONS Installation Manual 123 This se rvice c an be as signed t o a keypad digit wi thin Cust om Servic e; after pr essing th is key, the call er will hea r the Depart ment Dialing Menu. 5.2.12 Operator Service This service ( when enab led) ca n be acce ssed vi a: • Voice Mail — Rot ary Telephon e Service allows ro tary call[...]

5.3 SETTING PORT S 124 Installation Manual 5.3 SETTING PORTS 5.3.1 Port Service Menu Ac cess th e Port S ervice M enu through the following s equence: System Administration Top Menu: Screen o utput: From Pr ogram-P ort/Trunk Se rvice-Po rt Servic e Menu: Enter the data using the ta ble below as a guide. Not e In the table below, the sub-parameter &[...]

5.3 SETTING PORT S Installation Manual 125 Incoming Call Serv ice Prompt 1. Syst em 2. Use r 1 3. Use r 2 4. Sel ectiv e (Use r 1) Specifie s the langua ge of voic e prompts to be played on this port. Wh en set to "Select ive", the ca ller can sele ct the langua ge of his choice, pr ovided th e Messag e Manager has recor ded the Mul tilin[...]

5.4 AUTOMATED ATTENDANT PARAMETERS 126 Installation Manual 5.4 AUTOMATED ATTE NDANT PARAME TERS Automat ed Attendan t parameter s include: Department Di aling, Oper ator Param eters, and Alter nate Exte nsion. If the VPS needs a special t ransfer pr ocedure fo r an extens ion (such as modem ex tension), altern ate extensi on should be assigne d (se[...]

5.4 AUTOMATED ATTENDANT PARAMETERS Installation Manual 127 5.4.3 Operator’s Parameters If you en able operato r servic e, you mu st set the following parameter s: Operator ’ s E xtension and Mail box Numbe r, Coverage Mo des, and M essage Repea t Cycle. Oper ator 1 : The defa ult is set at "0" whi ch coincides wi th the opera tor of t[...]

5.4 AUTOMATED ATTENDANT PARAMETERS 128 Installation Manual Operat or ’ s Exten sion 1-5 Digits (0) Specifie s the ext ension nu mber for O perator 1. [Not es] • The defau lt settin g (0) cannot be used with the Message Waiting Notification — Lamp featu re and the Remo te Call F orwarding Set feature. When us ing thes e featur es, you mu st as[...]

5.4 AUTOMATED ATTENDANT PARAMETERS Installation Manual 129 *: Note In the follow ing cases, the caller cannot "select". He is directed t o Operator 1’s mailbox when he is transferred to the oper ator but the operator does not answer: 1. No input to Automated Attendant. 2. No input to Cust om Service menu when "No DTMF Operation&quo[...]

5.5 SETTING MAILBOXES 130 Installation Manual 5.5 SETTING MAILBOXES 5.5.1 Mailbox Setting Men u Ac cess th e Mail box Setting M enu throu gh the foll owing se quence: System Administration Top Menu: 5.5.2 Entering a Mailbox From Ma ilbox S etting Menu : Enter the data using the following table as a guide. Table 5-7 Descriptio n Value Range (Def aul[...]

5.5 SETTING MAILBOXES Installation Manual 131 From Mailbo x Set ting Menu : Enter the data using th e following table as a guide. Covering Extensi on 2-5 Digits (None) Speci fies w here a ca ller wi ll be tr ansfer red wh en a Covering E xtension i s specifi ed under Inc omplete Cal l Handling and is th e option c hosen by the caller . Intervie w M[...]

5.5 SETTING MAILBOXES 132 Installation Manual Table 5-8 Parameter Value Range (D efault ) Description/Function Dial Numb er Up to 32 d igits consis ting of 1- 9, 0, , # P, T, M, X (None) Assigns a telepho ne or beep er (pager) number to Device 1, 2, or 3 . The su bscriber can also s pecify the dial nu mber from hi s telephone . P: Pau se T: Dial To[...]

5.5 SETTING MAILBOXES Installation Manual 133 From Mailbo x Set ting Menu : Enter the data using th e following table as a guide. Note The KX-TD500 is not sold in the United Kingdom. It is only a vailable in some countries. Time Frame 1, 2 MON: TUE: WED: THU: FRI: SAT: SUN: 1-12 : h 00-59: min AM/PM: a.m. /p.m . : All Day Space: N o Use (No Use) Sp[...]

5.5 SETTING MAILBOXES 134 Installation Manual 5.5.3 Deleting a Mailb ox From Ma ilbox S etting Menu: 5.5.4 Password Reset To r eset a su bscrib er ’ s passwor d, go to th e Password Reset Menu. " Enter the Ma ilbox Numb er" appear s on the scr een. Ente r the mailb ox number y ou wish to reset. "Enter the Mailbo x Number " app[...]

5.5 SETTING MAILBOXES Installation Manual 135 Note Depending on the PBX extension numbering, the mailbox numbers might be 2- to 5- digits long.[...]

5.6 TRAINING THE SUBSCRIBER 136 Installation Manual 5.6 TRAININ G THE SUBSCRIBER The S ystem Adm inistrator s hould e xplain the basic func tions of th e VPS to all the s ubscribe rs. He shou ld explain which se rvice (Voice Mail service, Aut omated Attenda nt service, In terview Servic e, or a Custom service ) will play during the day, and wha t s[...]

Installation Manual 137 Section 6 FINAL SETUP[...]

6.1 MESSAGE MANAGER’S MAILBOX (Mailb ox 998) 138 Installation Manual 6.1 MESSAGE MA NAGER’S MAILBOX (Mailbox 998) The Me ssage M anager is r esponsibl e for reco rding an d updating a wide va riety of sys tem messa ges. Please r efer to D6 RECORDING ME SSAGES t o see the f ull array of recording tasks . Follow the instructi ons belo w to reco r[...]

6.1 MESSAGE MANAGER’S MAILBOX (Mailbox 998) Installation Manual 139 2. Press [ 5] to modify m essages. 3. Press [ 1] to chang e the Compan y Gree ting. 4. Continue following voice p rompts th rough appr opriate m enus. Prom pts lead y ou throu gh the choi ces and record ing proces s. After you r ecord the c ompany gree ting, it may be necessa ry [...]

6.1 MESSAGE MANAGER’S MAILBOX (Mailb ox 998) 140 Installation Manual Note Prompt 645: The system prompt is "This is the General Delivery Mailbox". You can record User Prompt 1 or User Prompt 2 as, "Thank you for calling ABC c ompany. We are currently closed, however, if you leave your name and phone number, we will return your call[...]

6.2 SETTING UP MAILBOXES Installation Manual 141 6.2 SETTING UP MAILBOXES The fol lowing st eps comp lete the ba sic ins tallatio n of the VP S. For eac h mailb ox on the system, a No Answer , Busy, and After Hours G reetings sho uld be recorded, as well as the Owner ’ s Name an d Password . Please follow the ste ps below to set up th e mailbo xe[...]

6.2 SETTING UP MAILBOXES 142 Installation Manual 3. Enter your Passw ord (if prog rammed), th en Press [ #] . You are now inside th e mailbox . 4. Press [5] for Mail box Manag ement. 5. Press [3] to change t he Owner ’ s Na me. 6. The sy stem wil l say: "Own er’s name i s not reco rded. Recor d owner’s n ame at the to ne". 7. State [...]

6.3 BACKING UP THE SYSTEM Installation Manual 143 6.3 BAC KING UP THE SYSTEM 1. Choose the Utility Command . Type [SAVE] , then Press E NTER . Se e screen ou tput below. From Sy stem Adm inistr ation Top Me nu: 2. To start, Press [2] and then ENTER . 3. Press RETURN or ENTE R . Following ste ps are for Hy perTerminal as an example. 4. Select R ecei[...]

6.3 BACKING UP THE SYSTEM 144 Installation Manual When the saved Caller I D numbers are loaded using LOAD command, the following things should be done: • For System Caller Name Announcement, the Message Manager re-records caller na mes (see "Rec ording System Ca ller Names" in D6 RECORDI NG MESSA GES). • For Personal Caller Name Annou[...]

Installation Manual 145 Section 7 SYSTEM MAINTENA NCE AND TROUBL ESHOOTING[...]

7.1 INITIALISING THE SYSTEM 146 Installation Manual 7.1 INITIALISING THE SYSTEM Init ialising th e syste m clears a ll voice d ata exce pt user p rompts a nd retur ns all syst em parame ters to thei r defaul t settings. Th roughout t his secti on, menu s election s are indi cated as "System Administra tion Top Menu-(Selection Nu mber)". T[...]

7.1 INITIALISING THE SYSTEM Installation Manual 147 3. Type [Y] (this p laces the V PS in the off-line mo de). 4. Type []. 5. Type [Y] to start the system resettin g. 6. When s ystem in itialising is comple te, the f ollowing dis play will appear: Note The exec ution time for Sy stem Reset/Cl ear may differ each time i t is performed because of sy[...]

7.2 UTILITY COMMANDS 148 Installation Manual 7.2 UTILITY COMMANDS In th e Utility Com mand Mode, the System A dminis trator can acc ess the fun ctions d escribed below by entering th e approp riate comma nd at the " $" prompt, an d Pressing RETURN. To se lect the Ut ility Comma nds Menu, follow the men u path as s hown: System Administrat[...]

7.2 UTILITY COMMANDS Installation Manual 149 7.2.1 Off-line Set (OFLN) Use the O FLN comma nd to turn off t he VPS Ans wer Mode. Set the VP S to Off-Line Mode before d eleting a mailbox, s ince this op eration involves the updatin g of a large number of related parameters. Type OFLN , then P ress RETURN . If no V PS port s are in us e, the VP S wil[...]

7.2 UTILITY COMMANDS 150 Installation Manual 3. To create a password or chang e an exis ting passwo rd: a) Type [1] or [2] Note When you press [2] to change th e System Rese t/Clear pas sword, you s hould type the current ( OLD) password before entering a new one. b) Type the pa ssword. c) Type the p assword again for verific ation. 4. To clear a p[...]

7.2 UTILITY COMMANDS Installation Manual 151 3. Type the curren t date. For t he year, type th e last 2 d igits. Note Enter the exact time and da te. This command cannot be used when either the System or the Mess age Manager is accessing the time se tting feature . 7.2.5 Print Reports at Specifie d Time (PSET) Use the P SET command to issue sys tem[...]

7.2 UTILITY COMMANDS 152 Installation Manual Not e The follo wing tables dis play and explain th e errors th at the syst em can identif y. * = port n umber (1- 12) Examp les of a ter minal dis play when e rrors are g enerated: Table 7- 2 Device Er ror Log I ndications Indicati on Meaning CPU M EM-GET CPU boar d software me mory acqu isition er ror.[...]

7.2 UTILITY COMMANDS Installation Manual 153 7.2.7 Saving th e System Data to the B ackup Device (SAVE) All s ystem pro grammin g data an d voic e prompt s (8 func tional a reas) ca n be sa ved in separat e data files . To save this data, co nnect a data ter minal to th e RS-232C port of the VPS. Sav e the files individual ly. Exec ute the SAV E co[...]

7.2 UTILITY COMMANDS 154 Installation Manual to exec ute this command for all the data selec ted. When performing this op eration, always w ait until th e proce ss complet ion indic ation app ears. WARNING Never save (back-up) and uplo ad the "Program" without your dealer’s support. The me mory requ ired to sav e each da ta component is[...]

7.2 UTILITY COMMANDS Installation Manual 155 • If your data terminal suppo rts a high speed, it is recommended that y ou SAVE at the maximum s peed of 38 400 bps. First , change the RS- 232C setting of the VPS (see B7.1 RS-232C Parameters ). Next, change th e RS-232C se tting of your data terminal t o the same s peed. 7.2.8 Loading New o r Saved [...]

7.2 UTILITY COMMANDS 156 Installation Manual 7.2.9 Print All of the VPS Parameters (GPRN) Use the GRPN comm and to pr int all V PS parame ter setting s (output t o screen). Use Ctrl-C at any tim e to stop printing. Type GPRN, then Pres s RETURN . Not e This command is only valid wh en in the ASCII TERMINAL mode. 7.2.10 Program Versio n Display (VER[...]

7.2 UTILITY COMMANDS Installation Manual 157 7.2.12 Cus tom Service Menu Access Cou nt Clear (CCLR) Each Cu stom Ser vice has an acces s counter that counts the numb er of ti mes the ser vice has been a ccessed. Th is command clears this count er. Type CCLR, P ress Space , and Enter Custom Servic e Menu (1-1 00), then Pre ss RETURN . Custom [100]: [...]

7.2 UTILITY COMMANDS 158 Installation Manual Not e Type CCLR 0 to clear the access counters of a ll Custom Services. 7.2.13 Messa ge Waiting Lamp Retry Time s (MWL) Use the MWL comm and to speci fy the number of times th e VPS will attempt to tu rn on the Messa ge Waiti ng Lamp of the call ed extensio n. Apply this setti ng when a P BX other t han [...]

7.2 UTILITY COMMANDS Installation Manual 159 Note The "Total Number of Registered" s hown at the bottom of the screen includes the prompts that have been turned off . 7.2.16 Utili ty Command List (HELP) Use the HE LP comm and to displ ay the list of all av ailable ut ility com mands. 1. Type HELP , then Pre ss RETURN. Blank: The prompt ha[...]

7.2 UTILITY COMMANDS 160 Installation Manual 7.2.17 Quick Se tup (QSET) Use the Q SET comm and initi ally to pe rform a bas ic setup o f your VPS when you us e your VPS for the first time or after sy stem initia lisatio n. Not e Quick set up requires V T100 emula tion softwar e. Type QSET , then Press R ETURN. 7.2.18 Circuit Co ndition Dis play (LM[...]

7.2 UTILITY COMMANDS Installation Manual 161 7.2.19 To uchtone Information Display (PUTD) Use the P UTD command to display the touch tones the VPS receives a nd sends. In additi on to the to uchtones , the followin g will be displayed — the Incoming Cal l Servic e (Voice Mail, Auto mated Attenda nt, Custom, and Inte rview) entered by the caller a[...]

7.2 UTILITY COMMANDS 162 Installation Manual Sam ple disp lay: WARNING "PUTD" is a command originally used when t roubleshooting. Do not use this command for any other purpose. Do n ot disconnect the RS-232C connecti on while the "PUTD" command is enabled. This could cause data overflow. 7.2.20 Wait for Ca ller ID (WCID) Use the[...]

7.3 SYSTEM REPORTS Installation Manual 163 7.3 SYSTEM REP ORTS The Sys tem Admin istrator is able to gener ate 8 System Reports to m onitor VPS operating status. The reports can be displaye d on a data termi nal or print ed. The termi nal or printe r must be conne cted to the RS-232C p ort. (The Sy stem Man ager is also able to out put Syste m Repo[...]

7.3 SYSTEM REPORTS 164 Installation Manual Not e An ’X’ displa yed on the scree n indicates th at the feature mark ed with the X is set to "YES". 7.3.2 COS (Class of Service) Assign ments The CO S (Class of Service) Assignme nts report provides information concer ning all Cla ss of Serv ice numb ers. For a c omplete ex planatio n of C[...]

7.3 SYSTEM REPORTS Installation Manual 165 Note An "X" dis played on th e screen indic ates that the fea ture marked w ith the X is set to "Yes" . 7.3.3 System Service Rep ort The Sy stem Serv ice Repor t provides i nformatio n about the VPS ’ s us able ports , trunk ( outside line) g roups and Ho liday Serv ices. It al so ind[...]

7.3 SYSTEM REPORTS 166 Installation Manual Trunk d ata (Trun k 1 is sh own abov e) is show n only whe n 1 (or more) servic e mode is not NONE. B y default, al l trunks f or all mode s are NONE . 7.3.4 Call Account Report The V PS can store informati on for up to 6 4 outgoing callin g sequences (for accoun ting and billing p urposes) . Outgoin g cal[...]

7.3 SYSTEM REPORTS Installation Manual 167 7.3.5 Port U sage Report The Po rt Usage R eport prov ides inform ation about po rt usage and allows s ystem a nd port traffic to b e measur ed. The re port includ es the accu mulated du ration time s of in coming and outgoing calling services a nd the total connect ti me for each p ort. FROM: The d ate an[...]

7.3 SYSTEM REPORTS 168 Installation Manual Type [Y] (yes) or [N] (no ). If "Y" is e ntered, th e system will clear the d ata. Wait u ntil "Po rt Usage Re port Data C leared!!" ap pears on the screen befor e proceedi ng. 7.3.7 Disk Usage Repo rt The Di sk Usage Rep ort indica tes the am ount of disk storage used and t he disk ava[...]

7.3 SYSTEM REPORTS Installation Manual 169 7.3.9 Mailbox Usag e Report The Mai lbox Usage Report prov ides info rmation abo ut the usa ge of a spe cific mail box. It includ es the num ber of reco rded mess ages, the t otal amount of o utgoing c alling time , and externa l message, message not ificatio n and grou p message d elivery. Note Specify th[...]

7.3 SYSTEM REPORTS 170 Installation Manual Type [Y] (yes) or [N] (no). If " Y" is enter ed, the system will clear the da ta. Wait unt il "Mailbox Usage Re port Data C leared!!" ap pears on the screen befor e proceedi ng. 7.3.11 Fax Call R eport The Fax Call Repo rt provid es informat ion about f ax transfer when the V PS receive[...]

7.3 SYSTEM REPORTS Installation Manual 171 Type [Y] (ye s) or [N] (no). If "Y " is entered , the sys tem will clea r the data. Wai t until "F ax Call Report Da ta Cleared!!" appears on the screen before proc eeding. System Reports - System Report Clear - Fax Call Report Clear May I clear fax call report data ? (Y/N) : =[...]

7.4 TROUBLESHOOTI NG GUIDE 172 Installation Manual 7.4 TROUBLESHOOTING GUIDE Table 7-5 PROBLEM PROBABLE CAUS E P OSSIBLE SOLUTION Nothing is heard from the VPS when accessing the VPS. • Improper c onnection of jacks. • Bad conn ection wi th PBX. • Confirm that yo u are using the correct extension n umber for the VPS. Ask yo ur Syst em Adminis[...]

7.4 TROUBLESHOOTI NG GUIDE Installation Manual 173 Line disconnect ion occurs while tr ansferring a n outside call. Unable t o transfer an outside call. • Imprope r setting of the sequenc e. • Imprope r setting of the flash (recall ) time. • Imprope r setting of the CPC signal . • Adjus t the trans fer sequen ce to that of the connec ted PB[...]

7.4 TROUBLESHOOTI NG GUIDE 174 Installation Manual Unable to call Op erator 1 • Impr oper setti ng of the operator ex tension num ber. • Adju st the operat or extensi on number t o that of the connect ed PBX ( see "Opera tor ’ s Ext ension" in Tabl e B-12 i n B5.1 Auto mated Atten dant Parameters ). Connected termi nal (RS- 232C por[...]

7.5 SPECIFICATIONS Installation Manual 175 7.5 SPECIFICATIONS Tab le 7- 6 Port Ca rds: K X-TVP2 04 (4 digita l port ex pansion card) and KX-TVP 102 Dialli ng Method: Touc htone/Pulse (10/20 pps) Flash ( Recall) Tim e: 100 ms/300 ms/600 ms /900 ms (p rogrammabl e) CPC Detec tion None /6.5 ms/150 ms /300 ms/450 m s/600 ms (programmab le) Type of Li n[...]

7.5 SPECIFICATIONS 176 Installation Manual[...]

Installation Manual 177 Appendix A SYSTEM FEATURES[...]

A1 SYSTEM FEATURES 178 Installation Manual A1 SYSTEM FEATURES The V oice Proc essing Sy stem has ma ny featur es that are a vailable to the Sys tem Admini strator, the S ystem Manag er, and/or S ystem S ubscribers. T he Table A -1 lists and briefly describes each key VPS syst em feature . In addition, r eferences to spec ific secti ons of this ma n[...]

A1 SYSTEM FEATURES Installation Manual 179 Automate d Attendan t Answer s inco ming calls and rout es those calls to the desir ed extensi on. The serv ice can be assigne d to all of Day , Night, Lun ch, and Br eak time peri ods. Avail able for both Port a nd Trun k Servic es. • See 5.2. 10 Automat ed Attendan t. • See 5.4 AUTOMATED ATTENDANT PA[...]

A1 SYSTEM FEATURES 180 Installation Manual Callback Nu mber Entry Enables the cal ler to le ave a c allback number in se veral diffe rent way s dependi ng upon which opt ion is prog rammed i nto the VP S. The VPS ca n forward the ca llback num ber to a beeper (pager). • See "N otification Settin g" in B2 SYSTEM ADMINISTR ATION — MAIL [...]

A1 SYSTEM FEATURES Installation Manual 181 Caller Name Announc ement — System (DPT Inte gration Only) Allows the System Administr ator to assi gn up to 120 Ca ller ID nu mbers. Eac h Caller ID number can have a c aller nam e recorded by the M essage Mana ger. The c aller name is announc ed when: ( 1) extension users lis ten to the messages from a[...]

A1 SYSTEM FEATURES 182 Installation Manual Calling a Beeper (Pager) Allows a s ubscriber to be no tified by a beep er (pager) w hen he has message(s) . If the beeper (p ager) has a di splay, it is possib le to send t o it a callb ack numb er. The ca llback number c an be rec orded whe n a caller leaves a messa ge. If the ca ller do es not leave a c[...]

A1 SYSTEM FEATURES Installation Manual 183 Company Greeting Is a prerecorded message designe d to greet all in coming c allers an d provide r elevant informati on. This featu re allows the use of up to 32 different gr eetings for each individual Time Service per iod (Day, Ni ght, Lunch and Break ) as well as holi days*. Av ailable for both Port a n[...]

A1 SYSTEM FEATURES 184 Installation Manual Custo m Serv ice Allow s calle rs to ac cess spec ific f unction s by entering numbers or symbols through t he telephone keyp ad. The Message Manager can rec ord up to 100 Custom S ervice m enus. Thes e menus can be recor ded in various fore ign language s, and help guid e outside callers to the des ired e[...]

A1 SYSTEM FEATURES Installation Manual 185 Direc t Mailbox Access (DPT Inte gration Only) Allows subscribe rs to ca ll the VPS and access their mail box without en tering the mailbo x numb er. • See 4.1 G UIDELINES FOR DPT INTEGRA TION. • See "Di rect Mail box Acces s" in Table B-7 in B3 SYSTEM ADMINISTRATION — SETTING COS ( CLASS O[...]

A1 SYSTEM FEATURES 186 Installation Manual Externa l Message Delive ry List Allows a subscri ber to send a messag e to outside p arties and/or exten sions with a single o peration . One su bscrib er can maintain up to 2 li sts with a maximum of 8 entries on each. This fe ature is on ly availab le when Ex ternal Message Delivery has be en author ise[...]

A1 SYSTEM FEATURES Installation Manual 187 Exter nal Message Delivery S tatus Allows th e subscriber to check the status of unde livered an d pending external de livery messa ges. This feature is only ava ilable when External Messa ge Deliver y has been au thorised fo r the su bscriber ’ s COS. • See "E xterna l Messa ge Deli very Servic e[...]

A1 SYSTEM FEATURES 188 Installation Manual Hold Provides the caller wi th the optio n of temporari ly holding when the line is bus y. The VPS auto matical ly recall s the ex tension after a speci fied period of time. W hen seve ral caller s are holdi ng for th e same ex tension, caller s are conn ected in t he order in which they origin ally call e[...]

A1 SYSTEM FEATURES Installation Manual 189 Intercom P aging (DPT Inte gration Only) Permi ts caller s to page subscr ibers by PB X pagin g (the re are d iffe rent ki nds of PB X paging, and these can be s pecified by VPS progr amming) when the subs cribers have se t Interc om Pagin g for Call Transfer or when the subscr ibers have s et Intercom P a[...]

A1 SYSTEM FEATURES 190 Installation Manual Intervie w Service Plays a s et of recor ded questi ons when a caller accesses the servi ce. The c aller is provid ed an opportu nity to an swer each question after it has been ask ed. Subs cribers are able to reco rd ques tions dir ectly int o their own Interv iew Mailbox . • See 5. 2.9 Intervie w Servi[...]

A1 SYSTEM FEATURES Installation Manual 191 Live C all Scr eening (DPT Inte gration Only) Permits the subscri ber to mon itor incoming calls as messages are being rec orded. Th e subscr iber has th e option of answering c alls while m onitoring o r allowing t he message t o be rec orded withou t interrupt ion. There are two m odes in this feature: H[...]

A1 SYSTEM FEATURES 192 Installation Manual Logical Ex tension (All Cal ls Tr ansfe r to Mailbox ) Is an ext ension th at always rec eives cal ls directly into its mai lbox. This fe ature is us ed by subs cribers tha t are often unavail able or that do not have a tel ephone. • See "Al l Calls Transfer to Mail box" in Table B- 4 in B2 SYS[...]

A1 SYSTEM FEATURES Installation Manual 193 Messag e Reception Mode Allows incoming calls to b e receiv ed by eithe r a su bscriber ’ s regu lar or in terview mailb ox. This mod e is effecti ve for: (1) Inc omplete C all Handl ing Servi ce (when the subscrib er ’ s line is busy, or he ca nnot take the call , or when he has enab led Call Bl ockin[...]

A1 SYSTEM FEATURES 194 Installation Manual Message Wa iting Notification — Device Automatic ally notif ies the s ubscriber/ Message Manager of th e reception of new message (s) by cal ling eith er a speci fied telephone or beeper ( pager) nu mber. The message will automat ically pl ay when the subscr iber/Mess age Manage r answers a call to the t[...]

A1 SYSTEM FEATURES Installation Manual 195 Messag e Waitin g Notific ation — Lam p Automat ically illumin ates the m essage waiting lamp o n the subsc riber ’ s or the Messa ge Manager ’ s t elepho ne when ther e are un played me ssages wai ting in th e mailb ox. Not e: The extens ion assig ned for Ope rator 1 in the Da y Mode is the Mes sage[...]

A1 SYSTEM FEATURES 196 Installation Manual No Answer Coverage Mod e Specifi es how the calls wi ll be han dled when Operato r 1, 2 and/or 3 do not an swer them within the spec ified "Ope rator No Ans wer Time". There are 4 o ptions: Caller Sele ct *1 — calle r may le ave a messa ge or call an other ex tension. Leave Me ssage *1 — cal [...]

A1 SYSTEM FEATURES Installation Manual 197 Personal Greeting for Caller ID (DPT Inte gration Only) Permi ts subscr ibers to re cord up to 4 perso nal greetin gs for call s from pre- assi gned Ca ller ID n umber s. Each gr eetin g suppor ts up to 8 ca ller ID numb ers. This feature c an be en abled or disabled in the COS ( Class of Serv ice) sett in[...]

A1 SYSTEM FEATURES 198 Installation Manual Port Ser vice Allows assignment of call ser vices to e ach port. The incom ing call service determines which servi ce is used when answe ring incom ing calls. These s ervices include : Voice Mail Service, Automated Attend ant Service, Interview S ervice and Cu stom Servic e. • See 5. 2 PORT SET TING OPTI[...]

A1 SYSTEM FEATURES Installation Manual 199 Remote Cal l Forw ardi ng Set (DPT Inte gration onl y) Allows a subscr iber an d the Mess age Manager to progra m his extensi on from a remote location to forward v arious types of calls to a desir ed extens ion or an ou tside tele phone. There ar e 6 forwa rding settings availabl e: FWD All — Forwar d a[...]

A1 SYSTEM FEATURES 200 Installation Manual Servic e Acce ss Commands Allow t he caller to directly access sev eral standa rd features . (0) to repeat the Help Menu o r call the operato r ( ) to return to p revious menu (#) (1) to dial by name (#) (3) Depart ment Diallin g (#) (5) Log in (#) (6) Vo ice Mail Se rvice (#) (7) to res tart (Subsc riber?[...]

A1 SYSTEM FEATURES Installation Manual 201 Speci al Feature Author isation Permits mailbox own ers to use the followi ng special features: Rem ote Call For ward to CO, Dele te Message Co nfirmation, Message Waitin g Notificati on, Externa l Message Deli very, and Auto Forw arding. But the Mess age Manager can onl y utilise the followi ng featur es:[...]

A1 SYSTEM FEATURES 202 Installation Manual Time Se rvice Is a ti mer functio n that ini tiates the appropr iate call h andling m ethod depen ding on the time of day: Da y, Night, L unch, and Break S ervic e period s. Each Time Group (1-8) ca n have different Time Servi ce setting. • See "Ser vice Mode " and "T ime Group" in th[...]

A1 SYSTEM FEATURES Installation Manual 203 Two-Way Transfe r (DPT Inte gration onl y) Permits a subscrib er to reco rd two-way conve rsations into another p erson ’ s mailb ox. • See 4.1 G UIDELINES FOR DPT INTEGRA TION. • See 4.4. 10 TWT (T wo-Way Tran sfer) Butt on Assignm ent via Stat ion Progra mming. • See 4.4. 12 Button A ssignm ent v[...]

A1 SYSTEM FEATURES 204 Installation Manual Voice P rompts Are anno uncements th at instruc t the call er. There ar e 3 kinds of voice pr ompts: (1) Sys tem Prompts (record ed at the factor y in Engl ish), (2) Use r 1 Prompt s (not rec orded), and (3) Use r 2 Prompt s (recorded at the fac tory in Span ish). • See 6. 1.5 Customis ing User Prompts ([...]

Installation Manual 205 Appendix B SYSTEM ADMINISTRATOR'S GUIDE[...]

B1 SYSTEM NAVIGATION 206 Installation Manual B1 SYSTEM NAVIGATION Use eit her a VT 100 or com patible te rminal or other RS-23 2C termin als (ASCII Terminal s) to perfor m System A dminist ration, whic h includes the setting a nd changi ng of syste m parame ters. This can be a pers onal compu ter with emul ation sof tware. Keyboard Use VT100 or Com[...]

B1 SYSTEM NAVIGATION Installation Manual 207 Using the Interface Programming Guidance Each pa rameter is accessed thr ough a s eries of me nu screens. T he Progr amming Me nu Struct ure Diagram provided bel ow depicts this menu flo w. A menu f low that corres ponds to the Programm ing Me nu Structure Diagram i s given at the beginni ng of each sect[...]

B1 SYSTEM NAVIGATION 208 Installation Manual Programming Menu Structure Diagram 1. Program 1. Mailbox Setting 1. Enter/Edit 2. Delete 3. Password Reset 4. Mailbox Listing 1. Day Mode for each port 2. Night Mode for each port Mailbox No Entry 1. Mailbox Setting 2. Notification Setting 1. 1st Device 2. 2nd Device 3. 3rd Device 3. Remote Call FWD to C[...]

B1 SYSTEM NAVIGATION Installation Manual 209 5. System Parameter Setting 1. System Group Assignment 2. Time Group Service 3. Holiday Setting 4. Daylight Saving Time 5. Prompt Setting 7. Others 1. RS-232C 2. Port Setting for each port 3. PBX Interface Parameter 1. Dialing Parameter 2. Inband Signaling 4. VPS Port 1. Inter-digit Timeout 2. Input/Outp[...]

B2 SYSTEM ADMINISTRATION—MAILBOXES 210 Installation Manual B2 SYSTEM ADMINISTRATION—MA ILBOXES Up to 10 22 Subscri ber Mailbox es can be cre ated or edited b y followin g the correct se quence of steps . Editing Mailboxes The pa rameters o f each mai lbox can b e edited ba sed upon the needs of the subs criber. To acce ss the proper menu for ma[...]

B2 SYSTEM ADMINISTRATION—MAILBOXES Installation Manual 211 Owner's First Name Up to 16 alphabe t charac ters (None) The firs t 4 letters o f both the fi rst and last n ame is pr inted on th e Mailbo x Assignm ents rep ort. The D ialli ng by N ame fea ture u ses th e las t name. Owner's Last Name Class of Se rvice No. COS No.1-62 (1) Use[...]

B2 SYSTEM ADMINISTRATION—MAILBOXES 212 Installation Manual Notification Setting Foll ow the procedure b elow to set the parameters for the Messa ge Waiting Notification Device featu re. A maximum of 3 desti nations (De vice 1, 2, 3) can be specified p er mailbox . • Class of Service programmin g determine s if the subs criber is able to use th [...]

B2 SYSTEM ADMINISTRATION—MAILBOXES Installation Manual 213 Remote Call Forward to CO Follow the procedu re below to s pecify the d estinati on outsid e telephon e number(s ) to which the call ers are forw arded when the Remote Call Forward ing featur e is set to a n outside (CO) line. Teleph one number 1 and Tele phone numb er 2 can be specifi ed[...]

B2 SYSTEM ADMINISTRATION—MAILBOXES 214 Installation Manual Not e The KX-TD500 is not sold in the United Kingdom. It is only ava ilable in some countries . Deleting a Mailbox When a m ailbox i s deleted, the Voice P rocessi ng System er ases all m essages in the mailb ox, remov es the mail box from all group d istribution l ists, delete s the pers[...]

B2 SYSTEM ADMINISTRATION—MAILBOXES Installation Manual 215 Resetting a Mailbox Password Follow the procedu re below to set t he parame ters for cle aring a mai lbox passwo rd. Listing Mailboxes Follow the procedu re below to d isplay the mailbo x number l ist. To acces s the prope r menu for c learing a m ailbox password, fo llow the m enu path a[...]

B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS 216 Installation Manual B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PA RAMETERS The COS- Class of Se rvice paramete rs define the set of servic es that are avai lable to mailbo x owners . A maxim um of 64 (1-64) classes can be specifie d. A class of s ervice nu mber [...]

B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF S ERVICE) PARAMETERS Installation Manual 217 Table B-7 Parameter Value Range (Default) Description/Function Person al Gree ting Length 8-60 s i n 4 s increm ents (16) Defines th e maximum length of the persona l greeting message that can be recorded by the su bscriber. This pa rameter app lies to: ?[...]

B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS 218 Installation Manual Play Sy stem Prompt after Personal Greeting 1. Y es 2. No (No) If set to " Yes", dir ections for recording a messag e are given to the ca ller immed iately a fter the pe rsonal greetin g has been played. The fol lowing guidan ce mess ages ar e pla[...]

B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF S ERVICE) PARAMETERS Installation Manual 219 Prompt M ode 1. Sy stem 2. User 1 3. User 2 (User 1) Specifie s the langu age used fo r voice pr ompts played for the subsc riber duri ng a Mess age Waitin g Notificat ion Call and S ubscribe r Service. Note : If User 1 is specified as Prompt Mode but no t[...]

B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS 220 Installation Manual Authoriz ation for Messa ge Notificatio n 1. Y es 2. No (No) If set to " Yes", subsc ribers are able to utili se the Messag e Waiting Notifica tion featur e. The sub- paramete rs to be set include B eeper Callbac k No. Entry Mode, MW L Notifica ti[...]

B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF S ERVICE) PARAMETERS Installation Manual 221 Authori zation for Extern al Message Delivery 1. Yes 2. No (No) If set to "Y es", subsc ribers are ab le to utilis e the External Message D elivery fe ature. The s ub-paramet er to be se t is Prompt Mode. If set to "No", sub-pa rameter [...]

B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS 222 Installation Manual COS Nos. 63 & 64 (for Mana gers) Only the paramete rs listed belo w can be assig ned for COS numbers 63 an d 64. COS number 64 can not ass ign the p arameters r elating to the Me ssage Wai ting Noti fication an d the Remo te Call For ward to CO fe ature[...]

B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF S ERVICE) PARAMETERS Installation Manual 223 Message Scannin g with Information 1. Yes 2. No (No) If set to "Yes", the VPS a dds the m essage s ender ’ s name and the r ecording d ate and tim e to the mes sage during the messa ge scan. Prompt M ode 1. Sy stem 2. User 1 3. User 2 (User 1) [...]

B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE) PARAMETERS 224 Installation Manual Beeper Callback No. Entry Mode 1. Ca ller Select 2. W ithout 3. Be fore 4. Af ter 5. Di sable (Disable ) Permits the Messa ge Manage r to use the Callback Number Ent ry fea ture. Caller Select : After rec ording a mes sage, the ca ller is asked if the mess [...]

B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE Installation Manual 225 B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE One of 4 inc oming call ser vices can be ass igned to each VP S port and ea ch PBX trunk (outside line) gr oup: Voic e Mail, Auto mated Atten dant, Inter view, or Custom Service . The Po rt Assign ment menu a nd Trun k Group A ssignme[...]

B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE 226 Installation Manual Port (1-12)-Night Mode Table B-9 Parameter V alue Range (Def ault ) Descrip tion/Func tion Compan y Greeting No. 1-32 S: Syste m Gree ting N: None (System Greeting) Specifi es the co mpany greet ing to be p layed on the port. The Syste m Greet ing is: "G ood Morning /Afterno[...]

B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE Installation Manual 227 Port (1-12)-Lunch Mode Port (1-12) -Break Mode B4.2 Trunk G roup Assignment This ass ignment is effect ive only wi th DPT Integr ation. Note For KX-TD series (exce pt for KX-TD500), "trunk (outsi de line) group number" in this section (assignment) me ans "CO line n[...]

B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE 228 Installation Manual Trunk (1-48)-Night Mode Table B-10 Parameter V alue Range (Def ault ) Descrip tion/Func tion Compan y Greeting No. 1-32 S: Syste m Gree ting N: None (System Greeting) Specifi es the comp any greetin g to be playe d on the trun k (outside l ine) group . The Syste m Greet ing is: &[...]

B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE Installation Manual 229 Trunk (1-48)-Lunch Mode Trunk (1-48)- Break Mode To acces s the prope r menu for L unch Mode Features for PBX trunk (outside l ine) group, fo llow the m enu path as s hown: System Administration Top Menu -1-3-2-Trunk Group No.(1-48)-3 To access the proper menu f or Break Mode Fea[...]

B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS 230 Installation Manual B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS B5.1 Automat ed Attendant Paramete rs The A utomated A ttendant Se rvice has 3 m ain func tions: Dep artment or S peed Dialing , Operator ’ s Parame ters, and A lternate Ex tension. Department Dialing Departm ent Diali ng is a spee d-di[...]

B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Installation Manual 231 Operator’s Parame ters-Day Mode-Operator 1 Use this paramet er to enable or disa ble the Oper ator Serv ice. It spec ifies Ope rator 1 ’ s extension and the tr eatment of th e calls trans ferred to t hat extens ion. The ex tension num ber assigned for Operato r 1 in the Day Mod[...]

B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS 232 Installation Manual Not e Extensio n Call Forw arding to th e VPS can override the operator call coverag e settings depending on the timing parameters of the PBX and VPS. Eve n if the operator call coverage p arameters are set to "Next Oper ator" on Busy/No Answ er, the call may go to the V [...]

B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Installation Manual 233 Operator’s Parame ters-Day Mode-Operator 2 Operat or 2 recei ves opera tor-seeki ng calls w hen Oper ator 1 is bu sy or d oes not an swer and Operat or 1 ’ s parameter s are set as follows: • Busy C overage Mode — No An swer Cove rage • No Answ er Coverage Mode — Next O[...]

B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS 234 Installation Manual Operator’s Paramete rs-Day Mo de-Opera tor 3 Oper ator 3 rece ives oper ator-seekin g calls when Operat or 2 is bus y or unans wered and Operator 2 ’ s para meters are set as foll ows: • Busy Cov erage M ode — No Answer Covera ge • No Answer Coverage M ode — next O pera[...]

B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Installation Manual 235 Notes • An operator-se eking call wil l always reac h Operator 1 firs t. The call will t hen be transferred to Operator 2 and Operator 3 sequentially, depending on syst em programming. • "Next Operator " is no t applicab le for "No An swer Cove rage Mo de" o[...]

B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS 236 Installation Manual Alternate Extension Assignment Assi gns extens ions that sh ould be tr ansferred differently from the nor mal exte nsion transfe r sequen ce. Calls to the extens ions in thi s group wil l be transf erred foll owing the seq uence defined by "Alt ernate Exte nsion Tra nsfer Sequ[...]

B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Installation Manual 237 Alternate Extension-Listing Lists a ll of the e xtensio ns registe red in the al ternate e xtension gr oup. B5.2 Custom Service Custom S ervice is one of 4 i ncoming call ser vices. By assignin g a functi on to each key, yo u can provid e call ers with a cust omised ke y operati on[...]

B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS 238 Installation Manual Call Transfer Anyti me Extn./Mbx /No (Extn.) Specif ies the de stinatio n to which the call will be transfe rred. The "Extn." s etting (enter " E") enabl es callers to be t ransferred directly to their i ntended p arty by dial ling the ex tension n umber. The &q[...]

B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Installation Manual 239 Keypa d Assign ment 0-9, , # a-n (: d , 0 : c Others: None) Any o f the 14 se rvices lis ted below (a-n) ca n be assigne d to the 0 th rough 9, , and # keys on t he telephone keypad. Callers ar e able to access the se service s by press ing the c orrespon ding keys on their telepho[...]

B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS 240 Installation Manual B5.3 Caller ID Call Rout ing Parameters Up to 120 Caller I D numbers c an be assig ned to be au tomatically fo rwarded to a desire d destin ation. The VPS automa tically forw ards the ca lls from the assigned Ca ller ID number s to a prog rammed exte nsion, ma ilbox (Sy stem Grou p[...]

B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS Installation Manual 241 Caller ID Call Routing-Delete Permit s specified Ca ller ID L ist numbers to be delete d from the list. Caller ID Call Routing-List ing Displ ays all C aller ID List num bers. Description Up to 20 charac ters (None) Enters a name and /or descr iption of t he Caller ID number. Any A[...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMET ER SETTINGS 242 Installation Manual B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS B6.1 System Grou p Assignment System Group Assignment-Mailbox Group This parameter allows a caller to send a messa ge simulta neously to sever al mailbox es. Thes e mailbo xes may be asse mbled int o a list cal led a Sy[...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Installation Manual 243 Mailbox Group-Delete Dele tes spec ified ma ilbox es from the list . Mailbox Group-Listing Display s all Sy stem Group Distrib ution List n umbers. System Group Assignment-Extension Group You can assembl e several extensions into a sin gle list . The VPS i s able to mainta[...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMET ER SETTINGS 244 Installation Manual Extension Group-Delete Dele tes specifi ed extensi ons from the list. Extension Group-Listing Displa ys all Extension Group Lis t numbers . B6.2 Time Group Service A Time G roup is a time fram e in whic h Day/Nigh t, Lunch and B reak time periods can be prog ramme d. The [...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Installation Manual 245 Time Group Service-Service Mode The VP S automati cally ac tivates t he appropri ate call ha ndling me thod acco rding to the Time Service setting (Da y/Night, L unch, and Break Serv ices) for ea ch Time Group 1-8; h owever, t he System Administ rator or the System Manager[...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMET ER SETTINGS 246 Installation Manual In Ma nual Mode s (Day, Nigh t, Lunch, o r Break) , servic es have thi s order of priority: Caller ID Call Routing > Trunk Servic e > Port Ser vice (Holiday S ervice is d isregarde d.) Time Group Service-Time Service Time Service is a timer fu nction that selects th[...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Installation Manual 247 Time Service-Time Group (1-8)-Lunch Ser vice Time Service-Time Group (1-8)-Break Service To acce ss the proper menu for Lunch Ser vice for the sele cted tim e group, follow the menu path as shown: System Administration Top Menu -1-5-2-2-Time Group No.(1-8)-2 Table B-22 Par[...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMET ER SETTINGS 248 Installation Manual B6.3 Holiday Se tting You ca n progr am special settings for up to 20 Holida y Servic es. On the da y(s) sp ecified as holida y(s), s ettings in this pa rameter have p riority over setti ngs for T runk Service , Port Ser vice and Caller ID Call Routi ng. When s etting sp [...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Installation Manual 249 Date DD/MM-DD/MM or DD/MM (DD: Day MM: Month) (None) Speci fies the d ay or the range of day s on which to enab le Holiday S ervice s etting. • If you wan t to set a single day as a holid ay, spec ify only one date. • If you want t o set a r ange of days as holid ays, [...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMET ER SETTINGS 250 Installation Manual Holiday Setting-Delete Cancel s the Holi day Servi ce Setting b y specify ing a hol iday num ber (1-20). Holiday Setting-Lis ting Displa ys all of the spe cified holi day names and dates . B6.4 Daylight Saving Tim e (DST) Adjus ts the int ernal clock of the VPS to the sta[...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Installation Manual 251 B6.5 Prompt Setting This setting i s require d when M ultiling ual Servi ce is en abled. To acces s the prope r menu for P rompt Settin g, follow t he menu pat h as show n: System Administration Top Menu -1-5-5 Table B-26 Parameter Value Range (Def ault ) Description/Funct[...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMET ER SETTINGS 252 Installation Manual B6.6 System Caller Name Ann ouncement Up to 120 Caller ID numbers c an be assi gned to an nounce pr erecorded Ca ller ID cal ler names when extension u sers listen to messages from the as signed nu mbers left in their mai lbox. Extens ion users c an also h ear calle r nam[...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Installation Manual 253 System Caller Name Announcement-Delete Deletes specified Call er ID List n umbers from th e list. System Caller Name Announcement-Listing Displ ays all C aller ID List num bers. B6.7 Other Parameters Other Parameters-Exte nsion Numbering Plan Specifi es the exten sion num [...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMET ER SETTINGS 254 Installation Manual To acces s the proper me nu for Extens ion Number ing Plan, follo w the menu pat h as shown : Syste m Administrati on Top Menu- 1-5-7-1[...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Installation Manual 255 Other Parameters-Di aling Parameter Table B-28 Parameter Value Range (Default) Descrip tion/Func tion Numberin g Plan 1-16 2-5 digits consisti ng of 0- 9, X (Numbering Plan 2: 2XX; Numbering Plan 3: 3XX; Numbering Plan 1, 4-16: None) Specif ies the fi rst 1 or 2 dig its of[...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMET ER SETTINGS 256 Installation Manual Table B-29 Parameter Value Range (D efault ) Description/Function Number o f Digits to Acc ess Outsid e Line 0-8 d igits (1) Specifi es the number of digit s necessar y to access an outside ( CO) line . Example : If the PBX requires callers to d ial "9" to a cce[...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Installation Manual 257 Other Parameters-Mess age Waiting Notification Controls the handl ing of me ssage wai ting noti fication cal ls. To acce ss the proper menu for Mess age Waiting Noti fication Parameter, fo llow the menu path as shown: System Administration Top Menu -1-5-7-3 Table B-30 Para[...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMET ER SETTINGS 258 Installation Manual Other Parame ters-External Message Del ivery Control s the han dling of Ext ernal Me ssage Deliv ery calls. Syste m Callback No. Up to 32 di gits (None) Speci fies a tel ephone num ber that w ill displa y on the subscri ber ’ s bee per (pager ) as a callb ack number . T[...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Installation Manual 259 Other Parameters-Call Hold Syst em Externa l Message Delivery Duration Time 1-9 min (3) Speci fies the m aximum tele phone con nect time allowed for an e xternal mes sage deliv ery call to prevent ex cessive telephon e charg es. Time be gins co unting when the destin ation[...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMET ER SETTINGS 260 Installation Manual Other Parameters-Rotary Telephone Service Speci fies how to tr eat call ers who are cal ling from ro tary telephon es (unab le to input to uchtone signal s) or who ar e unable to properly r espond to VPS guidan ce. Other Parame ters-Intercom Paging Parameter Interc om Pag[...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Installation Manual 261 Other Parameters-Fax Management You can p rogram t he VPS to autom aticall y forwar d incomi ng fax calls to a fax extens ion. You can spe cify a maxi mum of 2 fa x extens ions as the destinati on for the Automatic Fax Trans fer. Table B-34 Parameter Value Range (Default) [...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMET ER SETTINGS 262 Installation Manual If the main fax ex tension is not availabl e to recei ve a fax, the VPS will for ward the fax trans mission to the alternate fax exten sion. To ac cess the pr oper men u for Fax Managemen t, follow th e menu path as shown : Syste m Administrati on Top Menu- 1-5-7-8 Table [...]

B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS Installation Manual 263 Other Parameters-Disc onnect Parameter Fax Notification Mode 1. No 2. Mbx 3. Ext (No) If set to " Mbx", the V PS will lea ve the number of succe ssfully rece ived fax ca lls in the Fa x Manager ’ s mailbox . Exampl e: "You ha ve 1 FAX m essage" . 1. I[...]

B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS 264 Installation Manual B7 SYSTEM ADMINISTRATION—HARD WARE SETTINGS For Sy stem A dministrat ion (system setup, mailbox s etup, and system d iagnosis), an RS-23 2C termin al must be c onnected to the serial i nterface of the VPS. B7.1 RS-232C Parameters To ac cess the pr oper menu fo r Hardware Setting[...]

B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Installation Manual 265 B7.2 Port Setting Port Setting Menu B7.3 PBX Interface Parameters Three se parate pa rameters a re used to p rogram the V PS for opti mal signal ling and per formanc e wit h the P BX. To acces s the prope r menu for P ort Setting, follow the men u path as shown: System Administrat[...]

B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS 266 Installation Manual Dialing Parameters Thes e paramet ers specify how the VPS will i nitiate an d contro l call tra nsfers, setup outg oing calls, a nd contr ol message waiting la mps on ex tensions. Th e proced ure for ve rifying the correc t code se quences for non-Pa nasonic KX-T se ries telep hon[...]

B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Installation Manual 267 Note The UK version KX -T1232 does not support Inband Integration. Extens ion Transfe r Sequenc e FX FTX FTX FTX FTX FTX FTX FX FTX FX Alter nate Extens ion Transfe r Sequenc e FX FTX FTX FTX FTX FTX FTX FX FTX FX Reco nnect Sequenc e on Busy FWW FWW FWW FWW FWW FWW FWW F FWW F Re[...]

B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS 268 Installation Manual To pro gram the followi ng 10 Parameter s in the next table, use the Spec ial Comman ds and Dial Codes l isted below. You can s et up to 12 digits for each param eter. D: Discon necting F: Flash (Recall) R: Ringback Ton e Detection S: Si lence D etect ion T: Dial Tone Detec tion W[...]

B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Installation Manual 269 Inband Signaling Parameters Use thes e parameter s if the PBX sends t ouchtones to the VPS t o indica te the state of a call (busy, an swered, d isconnecte d, etc.). T he integrati on mode mu st be set to "Inband". I f PBX type is set to a KX- T series t elephone s ystem[...]

B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS 270 Installation Manual Not e Default values in the above table vary depending on the sett ings of "PBX type" and "Inband In tegration " (PBX Interf ace Parame ters). Table B-43 Parameter Value Range (Default) Description/Function Ringbac k (1) Indicates "Ri ngback T one". S[...]

B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS Installation Manual 271 N/A: Not av ailable Note The UK version KX -T1232 does not support Inband Integration. Digit Translation Table Parameters Use the Di git Transla tion Table to translate the Follow O n ID Sign al from the P BX into the proper codes for the VPS. Th is transl ation tabl e is only e f[...]

B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS 272 Installation Manual Digit Translation Table Parameters-Input/Output VPS Port Parameters Thes e parameter s specify the extension n umbers o f VPS po rts. To ac cess the pr oper menu fo r Input/O utput, follow t he menu path as show n: Syste m Administrati on Top Menu -1-6-3-3-2 Table B-46 Parameter V[...]

Installation Manual 273 Appendix C SYSTEM MANAGER'S GUIDE[...]

C1 ACCESSING THE SYSTEM M ANAGER’S MAILBOX 274 Installation Manual C1 ACCESSING THE SYSTE M MANAGER’S MAILBO X The S ystem Manag er ’ s Mailbox must be a ccessed b efore perfor ming any S ystem M anager task. T o access the Sy stem Manage r ’ s Mailbox, three i tems of information mu st be known: the tele phone numb er answere d by Voice Ma[...]

C2 SETTING UP MAILBOXES Installation Manual 275 C2 SETTING UP MAILBOXES The Sy stem Manager ’ s pri mary fun ction is to creat e mailboxe s for new su bscribe rs and to maintain system organisati on by deleti ng unneed ed passwo rds and mai lboxes. Note Whil e the Sy stem A dmini strato r pro gramme s via a p ersona l compu ter, the Syst em Manag[...]

C2 SETTING UP MAILBOXES 276 Installation Manual a) Press [1 ] to e nter the new pa rameter or [2] to leave the par ameter unc hanged. b) Enter the paramete r. c) Confirm th e new par ameter is cor rect and Press [ 2] to accep t it. 8. The All Ca lls Tran sfer to Mailbox parameter is the la st param eter to be entered. W hen this entry is c ompleted[...]

C2 SETTING UP MAILBOXES Installation Manual 277 6. Press [ 1] to delete the passwor d.[...]

C3 SETTING COS (CLASS OF SERVICE) PARAMETERS 278 Installation Manual C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Class of Servic e defines the set of VP S servic es availa ble to mai lbox owne rs. A maxi mum of 64 Clas s of Servi ces can be establish ed. Each C lass of Serv ice can be set usin g the telepho ne. COS No.63 and No.64 are assi gned to[...]

C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Installation Manual 279 1. Log in the Ma in Menu. 2. Press [ 6] for Other Features. 3. Press [ 2] to set Clas s of Service. 4. Type the Class of Se rvice Numbe r (1-64). Personal Greeting Length New Message Retention Time Saved Message Retention Time Message Length 5. a) The c urrent set ting plays. Pr e[...]

C3 SETTING COS (CLASS OF SERVICE) PARAMETERS 280 Installation Manual Number of Me ssages Total Me ssage Time Message Retrieval Orde r Message Sc anning with Inform ation Play Syste m Prompt after Pe rsonal Greeting Call Waiting on Busy Message Cancel for Live Call Screening 9. a) The curr ent setti ng plays. P ress [1] to change the c urrent numb e[...]

C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Installation Manual 281 Direct M ailbox Access Intercom Paging Group Number Subscriber Service Prompt Mode Remote Call Forward to CO Delete Me ssage Confirmat ion Number of Caller IDs for Personal Call er Name Announcement 16. a) The curr ent set ting p lays. Press [1] to chan ge the sett ing (ena ble or[...]

C3 SETTING COS (CLASS OF SERVICE) PARAMETERS 282 Installation Manual Play Pers onal Greeting for Caller ID Caller ID Scre ening Message Notific ation 22. a) The current setting pl ays. Pr ess [1] to c hange the setting (en able or d isable). b) Confirm th e entry is corre ct and Pr ess [2] to accept it. 23. a) The current setting pl ays. Pr ess [1][...]

C3 SETTING COS (CLASS OF SERVICE) PARAMETERS Installation Manual 283 Exter nal Mess age Deli very Auto Forwarding 25. a) The curren t setting pl ays. Pres s [1] to change the s etting (enabl e or disable ). If the External Messa ge Delivery is enabled , set the prompt mode for r eceiving External Delive ry Messag es (go t o Step 25b below). b) The [...]

C4 SETTING THE SYSTEM CLOCK 284 Installation Manual C4 SETTING THE SYSTEM CLOCK The sys tem clock can be set d irectly fro m the telephone . It is im portant to set the exac t time becaus e Message W aiting No tification, External M essage Deli very, red ialling and resched uling of E xternal Me ssage De livery, an d Automatic Message Del etion are[...]

C4 SETTING THE SYSTEM CLOCK Installation Manual 285 10. Type the day a nd Press [# ] . 11. Type the last 2 d igits of the y ear and Pr ess [#] . 12. Press [2 ] to accept the date.[...]

C5 CHANGING THE SERVICE MODE SETTING 286 Installation Manual C5 CHANGING THE SERVICE MODE S ETTING The V PS automatic ally acti vates the app ropria te call hand ling metho d according t o the Tim e Serv ice setting (Day, Night, Lunch , and Break Services ) for each Time Gr oup 1-8; h owever, the Sys tem Manager or System Admi nistrato r can change[...]

C5 CHANGING THE SERVICE MODE SETTING Installation Manual 287 3. Press [ 4] to chang e Service Mode set ting. 4. Type the Time Group number (1-8) . 5. The VP S plays the curr ent settin g. Press [1] to chang e the setting. 6. Press [1], [2], [3], [4], [5] , or [6] to ch oose the des ired Serv ice Mode entry. • [1] Autom atic Mode: O perates ac cor[...]

C6 CHANGING THE COMPANY GREETING SETTING 288 Installation Manual C6 CHANGING THE COMP ANY GREETING SETTING Comp any Greeting greets all in coming ca llers. The Sy stem Manag er or System Ad ministr ator can ch oose the a ppropriate company gr eeting to each individu al Time Se rvice peri od (Day, Night, Lunc h, and Brea k) for each por t and trunk [...]

C7 CHECKING SYSTEM USAGE (SYSTEM REPORTS) Installation Manual 289 C7 CHECKIN G SYSTEM USAGE (SYSTEM REPORTS) The Sy stem Man ager can gen erate 8 Sys tem Report s to help mo nitor the VPS oper ating status. The reports are sent fr om the RS-232 C port to e ither a printe r or a termina l. (The System Administr ator is al so able t o output Sy stem [...]

C7 CHECKING SYSTEM USAGE (SYSTEM REPORTS) 290 Installation Manual Report will not be generate d. The System Report starts to be gener ated after the System Administrator has completed progra mm ing and sy stem prompt [>] is displayed on the personal computer. Clearin g the Reports The P ort Usage, Di sk Usage, Ma ilbox Usag e, and Fa x Call Rep [...]

C8 DELIVERING MESSAGES Installation Manual 291 C8 DELIVERING MESSA GES The Sy stem Man ager can delive r the sam e messa ge to all or specifi ed subs criber s ’ mailboxes . When del ivering a message to specifie d mailbo xes, h e can ch eck the d istributio n status of each message. Deliveri ng Mess ages to All M ailboxes (Broadc asting Messages [...]

C8 DELIVERING MESSAGES 292 Installation Manual Press [2 ] to add mailbo x numbers. Press [3] to r eview the mail ing list. P ress [ ] to cance l message tran sfer. 6. Press [1] to record a message. 7. Record the message at the ton e and Pres s [1] . 8. Press [2] to accept the entry. 9. Press [1] to speci fy the del ivery time an d the pri vate stat[...]

C9 CUSTOMISING THE SYSTEM MANAGER’S MAILBOX Installation Manual 293 C9 CUSTOMISING THE SYSTEM MAN AGER’S MAILBOX In order to ensure system sec urity, establish a password consis ting of up t o 10 numer ic character s. Anyone request ing acce ss to the System Man ager ’ s ser vice wil l be requ ired to enter thi s password b efore proc eeding.[...]

C10 LISTENING TO SYSTEM MANAGER MESSAGES 294 Installation Manual C10 LISTENING TO SYSTEM MANA GER MESSAGES 1. Log in the Mai n Menu. 2. The VPS plays the num ber of new messages. Pre ss [1] to l isten to the me ssages . 3. The VPS pl ays each m essage, identifyi ng the se nder and ind icating w hen the mess age was reco rded. Press [0] to l isten t[...]

Installation Manual 295 Appendix D MESSAGE MA NAGER'S GUIDE[...]

D1 ACCESSING THE MESSAGE MANAGER’S MAILBOX 296 Installation Manual D1 ACCESSING THE MESSAGE MANAGER’S MAILBO X The M essage Man ager ’ s Mai lbox must be acce ssed be fore perfor ming any Message Manager task. T o access the Mess age Mana ger ’ s mail box, thr ee items of informatio n must be known: the t elephone n umber answe red by Voi c[...]

D2 MANAGING THE GENERAL DELIVERY MAILBOX Installation Manual 297 D2 MANAGING TH E GENERAL DELIVER Y MAILBOX One of th e Messag e Manager ’ s functions is to ch eck the Gen eral Deliver y Mailbox for messag es and trans fer them to th e appropr iate mailb ox or mail boxes (Sys tem Group Distributi on Lists may be u sed). This can be don e at any t[...]

D2 MANAGING THE GENERAL DELIVERY MAILBOX 298 Installation Manual 5. Press [2] to accept the number . 6. Press [2] to transfer with comment. Note Press [1] to transfer messages without c omment. Press [3] to add a mailbox number. Pre ss [4] to revie w the Mailin g List. 7. Record the comments a nd Press [1] . 8. Press [2] to accept the comme nts ent[...]

D3 SETTING UP MESSAGE WAITING NOTIF ICATION Installation Manual 299 D3 SETTING UP MESSAGE WA ITING NOTIFICATION The VP S can no tify the Me ssage M anager when u nplayed m essages ar e waiting in his mailbox . Two types of Message Waiting Notification are availa ble: Notifi cation b y Message Waiting Lamp a nd Notificati on by Cal ling. Setting Mes[...]

D3 SETTING UP MESSAGE WAITI NG NOTIFICATION 300 Installation Manual Note If a telephone numb er has not been assigned to the selected device number, you cannot set the device status. Se e "Assigning Notification Numbers" to assign a telephone number . 5. Press [1], [2], or [ 3] to sele ct the dev ice status. • [1] Sched ule (ena bled on[...]

D3 SETTING UP MESSAGE WAITING NOTIF ICATION Installation Manual 301 • [7] Inse rt a wait for dial tone • [8] In sert a be eper (pager ) displa y comma nd 8. Press [ 1] to be noti fied by te lephone o r [2] by a beeper (pa ger).[...]

D4 CUSTOMISING THE MESSAGE MANAGER’S MAILBOX 302 Installation Manual D4 CUSTOMISING THE MESSAGE MANAGER’S MAILBO X The M essage M anager is a ble to cu stomise the Message Manager ’ s mailbox by speci fying: ( 1) the pass word; (2) the extensi on numbers of Opera tor 1, 2, and 3; or (3) Telepho ne numbers 1 and 2 as the call forwardin g desti[...]

D4 CUSTOMISING THE MESSAGE MANAGER’S MAILBOX Installation Manual 303 6. The V PS pla ys the cur rent o perat or ’ s extension setting. Pre ss [1] to cha nge or as sign the operato r ’ s extension. Pre ss [2] to ac cept the cur rent setti ng, or Press [3] to dele te the curr ent setting — G o to Step 9 . Note Operator 1’s extension number [...]

D5 SETTING THE SYSTEM CLOCK 304 Installation Manual D5 SETTING THE SYSTEM CLOCK The Mes sage Manager ca n set the system clock dir ectly from the teleph one. It is important to set the exact tim e because M essage Wai ting Notifi cation, Ex ternal Mes sage Deli very, redia lling and r eschedulin g of Exte rnal Mess age Delivery, and Automa tic Mes [...]

D5 SETTING THE SYSTEM CLOCK Installation Manual 305 10. Type the last 2 d igits of the y ear and Press [#]. 11. Press [2 ] to accept the date ent ered.[...]

D6 RECORDING MESSAGES 306 Installation Manual D6 RECORDIN G MESSAGE S The Me ssage M anager is r espons ible for re cording various system m essages ( specific ally: menu s, voic e labels, us er prompts , and sy stem cal ler names ). He is re sponsib le for maintai ning the f ollowing: • Company G reetings—U p to 32 com pany greeti ngs for bus [...]

D6 RECORDING MESSAGES Installation Manual 307 2. Press [ 5] to modify m essages. 3. Select the desir ed numbe r to be rec orded. • [1] Reco rd the Com pany Greet ings. • [2] Reco rd the Com pany Name. • [3] Reco rd the Depa rtment Diall ing Menu. • [4] Reco rd the Custom Service Men us. • [5] Re cord the Vo ice Label s for Syst em Group D[...]

D6 RECORDING MESSAGES 308 Installation Manual 3. Press [6] to modify user prompts . 4. Press [1] to change U ser Promp t 1, or [2] to change User Prom pt 2. 5. To chang e specific pr ompts, Go to Step 6 . To chang e all promp ts in a row w ithout re viewing the c urrent re cording, Go to Step 7 . 6. To chang e specific pr ompts: a) Press [1 ] b) En[...]

D6 RECORDING MESSAGES Installation Manual 309 f) Press [ 2] to acce pt the recor ded prompt. Not e • Press [1] to revie w the rec orded pro mpt. • Press [3] to eras e the record ed promp t and try again—Ret urn to Step 7 e. • Press [ ] to erase the recorded pr ompt and exit—Go to Step 7g. g) The VP S plays th e next pr ompt numbe r. h) Re[...]

D7 REMOTE CALL FORWARDING SET 310 Installation Manual D7 REMOTE CALL FORWARDING SET The Message M anager can pro gram h is extens ion (ass igned fo r Opera tor 1 in the Da y Mode) from a remote lo cation to forward various ty pes of c alls to a de sired exte nsion or an outsi de tele phone. Ther e are si x forwarding settin gs availab le: • FWD A[...]

D7 REMOTE CALL FORWARDING SET Installation Manual 311 4. For the i tems sel ected in Step 3, fol low these ste ps: • For FWD All — Go to Step 5 . • For FWD Busy — Go to Step 5. • For FWD No Answer — Go to S tep 5. • For FWD Busy or No An swer — Go to Step 5. • For FWD to CO — Go to Step 7. • For FWD Cancel — Go to Step 10 . [...]

D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE 312 Installation Manual D8 LIST OF PROMPTS FOR VOICE MAIL A ND AA SERVICE Ther e are over 900 voice p rompts (a ll liste d in the ne xt secti on) and t hey come in 3 types. (1) Syst em Prompts — in English ( cannot be mod ified) (2) User 1 Prompts — record able (3) User 2 Prompts — in Spanis h [...]

D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE Installation Manual 313 VM Prompts AA Prompts 744 To end recordin g, hang up o r press 1 for more fe atures 789 To pau se and r estart recor ding, press 2 819 To re view, pres s 1 663 To ac cept, press 2 755 To eras e and try ag ain, pres s 3 674 To add , press 4 754 To eras e and exit, pr ess 783 To[...]

D9 LIST OF MODIFIABLE PROMPTS 314 Installation Manual D9 LIST OF MODIFIABLE PROMPTS The ta ble below shows the mod ifiable p rompts. Rec ord prompts as User 1 or User 2. Som e of the modi fiable prom pts are listed alon g with thei r linked prom pt number. W henever pos sible, record related p rompts t ogether so th at the assem bled sent ence flow[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 315 19 at [ 19] [654], [ 19] [345], [483 ], [ 19] [365], [ 19 ], [220], [284 ] [365], [ 19 ], [220], [283 ] [182], [420 ], [ 19] [360], [ 19] [346], [912 ], [ 19] [183], [ 19] [360], [ 19 ], [220], [284 ] 20 (number ) attempts we re busy [ 20] 21 (number ) attempts we re no answer [ 21] 22 (number )[...]

D9 LIST OF MODIFIABLE PROMPTS 316 Installation Manual 38 B reak mode th ird oper ator ’ s extensi on is (ex tension numb er) [ 38] 39 B reak mode th ird oper ator ’ s extensi on is not as signed [ 39] 40 B usy signal greeting i s (messag e) [ 40] 41 B usy signal gr eeting i s not recorde d [ 41] 42 Cal l blocki ng enabled [ 42] 43 Cal l forward[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 317 62 Class of servic e number i s (number) [ 6 2], [643] [ 62], [644 ] [ 62] 63 Company greeting n umber (num ber) [ 63], [178 ] 64 Compa ny gree ting numbe r is (num ber ) [ 64] 65 Compa ny nam e (nam e) [ 65] 66 Company name eras ed [ 66] 67 Counts cleared [ 6 7] 68 Coveri ng exte nsion i s (ext[...]

D9 LIST OF MODIFIABLE PROMPTS 318 Installation Manual 82 Day mode se cond oper ator ’ s extensi on is not as signed [ 82] 83 Day mode thi rd operator ’ s e xtensio n is (exten sion num ber) [ 83] 84 Day mode thi rd operator ’ s e xtensio n is not assign ed [ 84] 85 da ys [ 85] [381], [ 8 5] [502], [ 8 5] 86 DE CEMBER [ 86] 87 Del ay time is ([...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 319 104 EIGHTE EN [104] 105 EIGHTEEN [HOUR] [105] 106 EIGHTEEN [MINUTE] [106] 107 EIGHTEENTH [107] 108 EIGHTH [108] 109 EIGHTY [109] 110 EIGHTY EI GHT [110] 111 EIGHTY FIVE [1 11] 112 EIGHTY FOUR [112] 113 EIGHTY NINE [113] 114 EIGHTY ON E [114] 115 EIGHTY S EVEN [115 ] 116 EIGHTY SI X [116] 117 EIG[...]

D9 LIST OF MODIFIABLE PROMPTS 320 Installation Manual 133 E nter deliv ery list numb er 1 or 2 [133 ] 134 E nter device nu mber, 1 th rough 3 [134 ] 135 E nter extens ion numbe r [135] 136 E nter questio n number, fol lowed by the ha sh sign [136] 137 E nter questio n number, fol lowed by the pound sign [137] 138 E nter the 4 dig its password [138][...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 321 153 Enter the f irst 4 letter s of the owner ’ s last name [153] 154 Enter t he int ervie w mailbo x numb er [ 154] 155 Enter the last 2 di gits of th e year, followed b y the hash s ign [155] 156 Enter the last 2 di gits of th e year, followed b y the poun d sign [156] 157 Enter t he ma ilbox[...]

D9 LIST OF MODIFIABLE PROMPTS 322 Installation Manual 172 E nter the time , followed by the pound sign [172], [23 2] [172], [74 1], [232] 173 E nter the total message tim e availa ble per m ailbox. Valid e ntries a re from 5 to 100 minutes or 0 for unl imited ti me [173] 174 E nter the trun k group num ber [174], [272] 175 Ent er your party ’ s m[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 323 196 FIFTY [MINUTE] [196] 197 FIFTY EI GHT [197] 198 FIFTY EIGHT [MI NUTE] [198] 199 FIFTY FIVE [19 9] 200 FIFTY FIVE [MINUTE] [200] 201 FIFTY FOUR [201] 202 FIFTY FOUR [MINUTE] [202] 203 FIFTY NINE [203] 204 FIFTY NINE [MINUTE ] [204] 205 FIFTY ONE [205] 206 FIFTY ONE [MI NUTE] [206] 207 FIFTY S[...]

D9 LIST OF MODIFIABLE PROMPTS 324 Installation Manual 224 For automated attendant stat us, press 4 [798], [73 9], [724], [2 24], [234], [2 36], [746] [798], [73 9], [724], [2 24], [234], [7 46] 225 For Day time , press 1 For Night tim e, press 2 For Lunc h time, pres s 3 For Break time, press 4 [225] 226 For depar tment dia lling, press [ 462], [75[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 325 238 For the next name, pr ess 2 [ 662], [238], [8 05], [748 ] 239 FO RTY [239 ] 240 FORTY [MINUTE] [240] 241 FORTY E IGHT [241] 242 FORTY EIGHT [MIN UTE] [242] 243 FORTY FIVE [243] 244 FORTY FIVE [MINUTE] [244] 245 FORTY FOUR [245] 246 FORTY FOUR [MINUTE] [246] 247 FORT Y NINE [247] 248 FORTY NI[...]

D9 LIST OF MODIFIABLE PROMPTS 326 Installation Manual 269 FOURTH [269] 270 FRIDAY [270] 271 from (name) [635], [27 1] [291], [27 1] [292], [27 1] 272 from 1 to [166 ], [272] [174], [27 2] 273 Good afternoo n [273], [91 5] [273] 274 Good evening [274], [91 5] [274] 275 Good morning [275 ], [915] [275] 276 Gr eeting erased [276 ] 277 gree ting is (m [...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 327 289 hours (t ime) [ 87], [289 ], [374] [ 87], [289 ] 290 HUNDRED [290] 291 I have a c all for (name ) [29 1] [291], [271] 292 I have a call for mailbox (m ailbox number) [292] [292], [271] 293 I have a messag e for (name ) [293], [798], [775] [293], [798 ], [775], [301 ] 294 I was unabl e to rea[...]

D9 LIST OF MODIFIABLE PROMPTS 328 Installation Manual 314 i s Manual Day mode [ 75], [314] 315 i s Manual Lun ch mode [ 75], [31 5] 316 i s Manual Nig ht mode [ 75], [316] 317 is P BX Control mod e [ 75] , [317] 318 JANUARY [ 318] 319 JULY [319 ] 320 JUNE [320] 321 Le aving a m essage is disabled [321] 322 Le aving a m essage is ena bled [322 ] 323[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 329 341 Mess age canc el for liv e call screen ing disa bled [341] 342 Mess age canc el for liv e call screen ing enabl ed [342] 343 Mess age deliver y cancel led [343] 344 Message erased [34 4] 345 Message for (name) [345], [483], [ 19] 346 Message from (name ) [346], [912 ], [ 19] 347 Message from[...]

D9 LIST OF MODIFIABLE PROMPTS 330 Installation Manual 365 Me ssage sent on (date) [365 ], [ 19], [220] , [284] [365], [ 1 9], [220], [28 3] 366 Me ssage to (name) [366], [ 3 3] 367 Me ssage tran sferre d via (mail box number) [367], [ 1 4] 368 Me ssage wa iting lamp no tificati on disabl ed [368] 369 Me ssage wa iting lamp no tificati on enabled [3[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 331 387 Night mod e third opera tor ’ s extens ion is (extens ion numb er) [387] 388 Night mod e third opera tor ’ s extens ion is not as signed [388] 389 NINE [389] 390 NINE [HOUR] [390] 391 NINET EEN [391] 392 NINETEEN [HO UR] [392] 393 NINETEE N [MINUTE] [39 3] 394 NINET EENTH [394] 395 NINET[...]

D9 LIST OF MODIFIABLE PROMPTS 332 Installation Manual 418 of (company n ame) [652 ], [418] 419 Old message [419] 420 on (date) [182 ], [420], [ 19] 421 ONE [421 ] 422 ONE [HOUR] [422] 423 One atte mpt was busy [423 ] 424 One atte mpt was no answer [ 424] 425 O ne attempt was succes sful [425] 426 One message to verify [426 ] 427 One othe r person i[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 333 443 Owner ’ s extens ion is (ex tension number) [443] 444 Owner ’ s extension is not as signed [444] 445 Owner ’ s extension number i s deleted [445] 446 Owner ’ s name eras ed [446] 447 Owner ’ s name is (name) [447] 448 Owner ’ s name is deleted [44 8] 449 Owner ’ s name is not r[...]

D9 LIST OF MODIFIABLE PROMPTS 334 Installation Manual 465 P lease in form Syste m Manager [ 559], [465] [550], [42 8], [465] 466 P lease le ave a messa ge at the to ne [466 ] 467 P lease wait a moment [467 ] [ 60] , [467] 468 PM [ 468] 469 P ort number is (number) [ 469] 470 POUND(#) [ 470] 471 P rompt mode fo r external message deliv ery is ca lle[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 335 493 Record th e recipien t ’ s name at th e tone [493] 494 Record y our name at t he tone [494] 495 Recordi ng accepted [495] 496 Remote C all Forwar d to CO dis abled [496] 497 Remote C all Forwar d to CO enab led [497] 498 Returning to top menu automated attendant s ervice dis abled [498] 49[...]

D9 LIST OF MODIFIABLE PROMPTS 336 Installation Manual 516 SE VENTEE N [516] 517 SEVE NTEEN [H OUR] [517] 518 SEVE NTEEN [ MINUTE] [518] 519 SE VENTEE NTH [519] 520 SEVENTH [520] 521 SEVENTY [ 521] 522 SEVE NTY EIGHT [522] 523 SEVE NTY FIVE [523] 524 SEVE NTY FOUR [524] 525 SEVE NTY NI NE [5 25] 526 SEVE NTY ONE [526] 527 SEVE NTY SEVE N [527] 528 S[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 337 549 Sorry, I c annot add any more [549] 550 Sorry, I c annot call this number [550], [428 ], [465] 551 Sorry , mailbox i n use, ca nnot be deleted [551] 552 Sorry , maximum of 20 dest inations exceeded [552] 553 Sorry , no one is av ailable to answer the call [553] 554 Sorry, no space fo r recor[...]

D9 LIST OF MODIFIABLE PROMPTS 338 Installation Manual 570 S orry, you ca nnot trans fer a privat e messag e [570] 571 STAR( ) [571] 572 S tate your co mment at th e tone [572 ], [745], [789 ] 573 SUNDAY [ 573] 574 Tel ephone num ber 1 fo r Remote Call Forward to CO is (tel ephone numbe r) [574] 575 Tel ephone num ber 1 fo r Remote Call Forward to C[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 339 595 The m ailbox n umber entry failure Check the mailbox num ber [595] 596 The me ssage is (m essage) [59 6] 597 The mes sage sender i s unknown [569], [597] 598 The pr ompt i s now t urned off [598 ] 599 The pr ompt i s now t urned on [5 99] 600 The sys tem-reserv ed mailbox cann ot be edited [[...]

D9 LIST OF MODIFIABLE PROMPTS 340 Installation Manual 624 THIRTY NINE [MINUTE] [624 ] 625 THIRT Y ONE [ 625] 626 THIRTY O NE [MINUTE] [626] 627 THIRT Y SEVEN [627] 628 THI RTY SEVEN [M INUTE] [6 28] 629 THIRT Y SIX [629] 630 THIRT Y SIX [MINUT E] [630] 631 THIRT Y THREE [631] 632 THIRTY THRE E [MINUTE] [632 ] 633 THIRTY TWO [ 633] 634 THIRTY TWO [M[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 341 654 This m essage wi ll be del ivered on (day ) [654], [ 19] 655 THOUSA ND [655] 656 THREE [656] 657 THREE [HOUR] [657] 658 THURSDAY [658] 659 Time i s (time ) [6 59] 660 times [85 9], [660] 661 To accept the promp t, press 2 [ 819], [661 ], [755], [754 ] 662 To acc ept, press 1 [662], [238], [8[...]

D9 LIST OF MODIFIABLE PROMPTS 342 Installation Manual 671 To a dd new memb er, press 1 [671 ] [671], [73 2], [820] 672 To a dd, pres s 1 [672 ] [672], [73 6], [820] [672], [73 6], [820], [6 64] [672], [72 3], [737], [8 21] 673 To a dd, pres s 2 [722 ], [673] 674 To a dd, press 4 [ 819], [663], [755], [674], [754] 675 To a nswer the call, pre ss 1 O[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 343 687 To chan ge caller I D number, press 1 To change c aller name , press 2 To accept, press 3 [687] 688 To chan ge compan y greeting number, p ress 1 To set syste m greeting, pre ss 2 To disa ble, press 3 [688] 689 To cha nge comp any greeti ng setting, press 5 [837], [827 ], [834], [692 ], [689[...]

D9 LIST OF MODIFIABLE PROMPTS 344 Installation Manual 703 To c hange the first telep hone numbe r, press 1 To cha nge the se cond tele phone numbe r, press 2 To change the third telephone numbe r, press 3 [703] 704 To c hange the mes sage waiting la mp status, pr ess 1 To cha nge the devic e status , press 2 To assig n the telep hone or page r numb[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 345 718 To chan ge the voice label, pres s 5 [699], [700], [7 02], [701], [7 18], [786], [7 11], [714] [702], [701 ], [718], [786 ], [711], [71 4] 719 To chan ge this qu estion, pre ss 1 [71 9], [841], [8 42], [774] 720 To cha nge to the next pe rson, pre ss 2 [67 9], [720], [849] 721 To chan ge use[...]

D9 LIST OF MODIFIABLE PROMPTS 346 Installation Manual 732 To d elete group members, pr ess 3 [690 ], [666], [732 ], [818] 733 To d elete mem bers, press 2 [671 ], [733], [820 ] 734 To d elete the p assword, press 1 [734 ], [780] 735 To d elete, pr ess 1 [735 ], [795] [735], [79 2] [735], [78 0] 736 To d elete, press 2 [ 672], [736], [820] [672], [7[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 347 746 To end this call, pres s [80 4], [812], [746] [804], [812 ], [822], [760 ], [746] [807], [746] [798], [739 ], [724], [224 ], [234], [23 6], [746] [798], [739 ], [724], [224 ], [234], [74 6] [845], [838 ], [728], [835 ], [785], [74 6] [845], [838 ], [728], [835 ], [785], [83 3], [746] [798], [...]

D9 LIST OF MODIFIABLE PROMPTS 348 Installation Manual 757 To erase this prompt and use system prompt, pr ess 2 [801], [75 7], [850] [801], [75 7], [851] 758 To e rase this question, press 1 [758], [841], [842], [774] 759 To e rase, press 3 [722], [66 3], [759] 760 To f ast forward , press 6 [804], [81 2], [822], [7 60], [746] [804], [81 1], [793], [...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 349 773 To gener ate system service report, press 1 or memory usage repor t managemen t, press 2 or port usage report mana gement, press 3 or mail box usage r eport managemen t, press 4 To generate mailbox paramet er report, pres s 5 To generate call acc ount repo rt, press 6 To generate class of s [...]

D9 LIST OF MODIFIABLE PROMPTS 350 Installation Manual 784 To message scan, press 8 [804], [81 1], [793], [756] , [813], [8 22], [760], [846 ], [784] [804], [81 1], [793], [7 56], [822], [7 60], [846], [7 84] 785 To m odify message , press 5 [845], [83 8], [728], [8 35], [785], [7 46] [845], [83 8], [728], [8 35], [785], [8 33], [746] 786 To m odify[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 351 798 To receive the mes sage, press 1 [29 3], [798], [775] [293], [798 ], [775], [301 ] [798], [739 ], [724], [224 ], [234], [23 6], [746] [798], [739 ], [724], [224 ], [234], [74 6] [798], [739 ], [728], [725 ], [223], [23 6], [746] 799 To recor d a message for extern al delivery , press 1 To ch[...]

D9 LIST OF MODIFIABLE PROMPTS 352 Installation Manual 811 To r eplay the p revious m essage, press 1 tw ice [804], [81 1], [793], [756] , [813], [822], [ 760], [846], [784] [804], [81 1], [793], [7 56], [822], [7 60], [846], [7 84] [811], [79 3] [811] 812 To rep ly, press 2 [804], [81 2], [746] [804], [81 2], [822], [7 60], [746] 813 To rep ly, pre[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 353 823 To selec t caller sele ct mode, pres s 1 To sele ct without message mod e, press 2 To sele ct befor e messag e recordi ng mode , pres s 3 To sele ct after message re cording mode , pres s 4 To disa ble all entr y modes, press 5 To accept, press 6 [823] 824 To send to 1 recipient , press 1 To[...]

D9 LIST OF MODIFIABLE PROMPTS 354 Installation Manual 833 To set sta tion call forwa rding, press 6 [845 ], [838], [728], [835], [785], [8 33], [746 ] 834 To s et the cl ock, pres s 3 [837 ], [827], [834 ] [837], [82 7], [834], [6 92], [689] [837], [82 7], [834], [6 92], [689], [7 76] 835 To s et the cl ock, pres s 4 [845], [83 8], [728], [8 35], [[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 355 846 To tran sfer this m essage, pr ess 7 [80 4], [793], [7 56], [813], [8 46], [23 2] [804], [811] , [793], [756], [8 13], [822], [76 0], [846], [784] [804], [793 ], [756], [846 ], [232] [804], [811 ], [793], [756 ], [822], [76 0], [846], [78 4] 847 To tran sfer with co mment, press 2 [ 848], [8[...]

D9 LIST OF MODIFIABLE PROMPTS 356 Installation Manual 867 TWENTY [ 867] 868 TW ENTY [HOUR] [ 868] 869 TW ENTY [MINUT E] [869] 870 TW ENTY EI GHT [870 ] 871 TW ENTY EIGH T [MINUTE] [871 ] 872 TW ENTY EI GHTH [872 ] 873 TWENTY FIFTH [873] 874 TWENTY FIRST [ 874] 875 TWENTY FIVE [ 875] 876 TWENTY FIVE [MINUTE] [ 876] 877 TWENTY FOUR [877] 878 TWENTY F[...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 357 900 TWENTY TWO [MINUTE] [900] 901 TWENTIETH [901] 902 TW O [902] 903 TWO [HOUR] [903] 904 TWO THO USAND [904 ] 905 unsucc essful attem pts to ente r this mailbox [604], [905] 906 Use c all waiti ng on busy signal disa bled [906] 907 Use c all waiti ng on busy signal enable d [907] 908 Use the ha[...]

D9 LIST OF MODIFIABLE PROMPTS 358 Installation Manual [Linked Prompts List] Subscrib er Servi ce Receive Messag e 920 Y ou have (num ber) [920 ], [382] [920], [37 2] [920], [18 8] 921 Y ou have a call [921] 922 Y ou have a call from (na me) [922] 923 Y ou have 1 FA X message [923] 924 Y ou have 1 mes sage [924 ] 925 Y ou have 1 new m essage [925 ] [...]

D9 LIST OF MODIFIABLE PROMPTS Installation Manual 359 Messag e Scan Messag e Delivery Personal Group Distribution List Check M ailbox Distribu tion Externa l Message Delivery [ 19] at (ti me) [372] Messages Table D-7 [346] Message from (name) [912] was sent on ( date) [ 19] at (ti me) Table D-8 [654] This messag e will be delivered on (day) [ 19] a[...]

D9 LIST OF MODIFIABLE PROMPTS 360 Installation Manual Message W aiting Noti fication Interview Mailbox Management Fax Management [500] right aw ay [26] becau se mess age rete ntion time expired [366] Message to (name) [ 297] I ’ ll red ial (numb er) [ 33] being delivered now [379 ] more tim es Table D-12 [461] Please enter yo ur callbac k number [...]

Installation Manual 361 GLOSSARY Alternate Extension Group Transfers the cal l coming into the extensions in thi s group following the sequence specified by "Alternate Extensio n Transfer Sequence". Auto Configurat ion (Availabl e with D PT Integra tion only.) The VPS can automatically draw information from the KX-TD500, the KX-TD816, the[...]

362 Installation Manual Caller ID Call Routing (Avail able with DPT Integration onl y.) The VPS automatically sends calls from pre – assigned Call er ID numbers to the desired extension, mailbox (including System Group Distribut ion List) or Custom Service. Caller Name Announcement (System/Personal) (Avail able with DPT In tegration onl y.) The V[...]

Installation Manual 363 Delayed Ringing There are 2 kinds of del ayed ringing appl ications: (1) The VPS is used as the no-answer destination f or the Inter cept Routing feature of your PBX. (2) DIL 1:N ( outside [CO] line t o several extensi ons) terminates on t elephones and VPS ports. To give the t elephone users a chance to answer calls, t he V[...]

364 Installation Manual Extern al Delivery Message A message i ntended for aut omatic delive ry to outsi de parties and/or extensions . The message c an be delivere d immediately or at a speci fied time. External M essage De livery List Allows the subscriber to creat e 2 lists to deli ver messages to out side parties. Each list can have 8 dest inat[...]

Installation Manual 365 Incomplete Call Ha ndling Service Calls are considered i ncomplete when there is no answer or if the line is busy. There are 6 options for the Incomplete Cal l Handling Servi ce: (1) to record a message fr om the caller, (2) transf er the caller to a coverin g extension, (3) page the mailbox owner via the PBX, (4) notify the[...]

366 Installation Manual LOAD One of the utility commands th at is used to load new or saved data to the VPS from a personal computer. Logical Extension (All Calls Transfer to Mai lbox) An extension t hat always receives calls directl y into its mailbox. This feature is used by subscribe rs who are often unavailable or who do not have a telephone. M[...]

Installation Manual 367 Message Trans fer Allows a subscr iber to re-r oute a message to another mailbox unless t he message was marked "privat e". Additional comments can be added to this message. Message Waiting Lamp Light on prop rietary tel ephones that lights when there are messages in the mailbox. Message Wa iting Notification The V[...]

368 Installation Manual Personal Greetings A subscribe r can record messages to gr eet callers. The re are 3 kinds of Person al Greetings : (1) N o Answ er Gr eeting (2) Busy Signal Greeting (3) Aft er Hours Greeti ng Personal Gree ting for Caller ID (Avail able with DPT Integr ation only.) Each subscriber can r ecord up to 4 personal greetin g mes[...]

Installation Manual 369 Remote Call Forwarding Set (Availabl e with the KX-T D500 only.) A subscriber and t he Message Manager can program her ex tension fr om a remote locati on to forward v arious typ es of calls to a desired extensi on or an outside telephone. There are 6 for warding settings available : (1) Forwar d All Calls (2) Forwar d Busy [...]

370 Installation Manual Subscriber A person who has been ass igned a mailbox. Syst em Administr ation System programmin g can be performed in 2 ways: (1) Lo cally (personal computer connected dir ectly to the RS-232C port of the VPS), or (2) remotely (personal computer connect ed via the telephone network and the externa l modem of the VPS). Note: [...]

Installation Manual 371 Time Synchronisation (Availabl e with the KX-TD500 only.) When the PBX sets a new date and time or when DPT Integration i s establ ished, the data is sent from the PBX to the VPS. Two-Way Recording (TWR) (Availabl e with DPT Integ ration only. ) Allows a subsc riber to re cord a conver sation into her mailbox. Two-Way Tr ans[...]

372 Installation Manual[...]

Installation Manual 373 INDEX[...]

374 Installation Manual A A Restri ction on TWR/TW T Activation 104 AA Prompts 313 ACCESSING THE MESSAGE MANAGER ’ S MAILBOX 296, 138 ACCESSING THE SYSTEM MANAGER ’ S MAILBOX 274 Alternat e Extension Assignment 236 Alternat e extensio n group 178 Alternate E xtension Group-Enter 23 6 Alte rnat e Ex tensi on-D elet e 236 Alternat e Extension -Li[...]

Installation Manual 375 DPT or I nband Sign alling? 50 E Editing Ma ilboxes 210 Entering a Mailbox 1 30 Envir onme ntal R equi remen ts 3 2 Error a nd Warning Ind ications Duri ng System Oper ation 153 Error Indic ations at Sy stem Startup 152 Error Log Di splay (ELOG) 151 Expans ion Capabi lities 22, 44 Expans ion Capabilit ies of the VPS 39 Exten[...]

376 Installation Manual Live C all Screenin g Password Co ntrol 103 Live C all Screenin g Private/Hands -Free Mode Ass ign- ment vi a Station Pro gramming 97 Live C all Screening Recording M ode Assi gnment via Sy s- tem Pr ogrammi ng 97 LOAD 155 Loading New or Saved Da ta to the VPS (LOAD) 15 5 Logical extension 192 M Mailbox 192 Mailbox Assignmen[...]

Installation Manual 377 Programm ing Menu Stru cture Diagram 208 Prom pt Sett ing 251 Prompts Com mon to VM and AA Se rvices 312 Q Quick Setup 106, 107, 160 Quick Setup (QSET) 160 R Rece ive messa ge 198 Received Data (RXD) — inp ut 47 Rece iving Me ssages: 14 Reco mmendation s for System Co nfiguratio n 22 [Rec omme nded Se ttin gs (1) ] 63 [Rec[...]

378 Installation Manual Time G roup Service 2 44 Time G roup Service-Se rvice Mode 245 Time G roup Service-Ti me Service 246 Time se rvice 202 Time Servic e (1-5-2-2) 115 Time Servic e-Time Group (1-8)-Brea k Service 247 Time Servic e-Time Group (1-8 )-Day Service 2 46 Time Servic e-Time Group (1-8 )-Lunch Service 247 Time sy nchronisati on 202 To [...]

Installation Manual 379[...]

Printed in Japan PSQX1276XA KK0202YK0 ( E ) c K yushu Matsushita Electric Co., Ltd. 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, J apan Copyright: This manual is cop yrighted by K yushu Matsushita Electr ic Co ., Ltd. (KME). Y ou ma y print out this manual solely f or inter nal use with this model. Except abov e, y ou may not reproduce th[...]