English dropdown-ico

Patton electronic SIP 3CX manual

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37

Go to page of

Similar user manuals

A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of Patton electronic SIP 3CX, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Patton electronic SIP 3CX one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of Patton electronic SIP 3CX. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of Patton electronic SIP 3CX should contain:
- informations concerning technical data of Patton electronic SIP 3CX
- name of the manufacturer and a year of construction of the Patton electronic SIP 3CX item
- rules of operation, control and maintenance of the Patton electronic SIP 3CX item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Patton electronic SIP 3CX alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Patton electronic SIP 3CX, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Patton electronic service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Patton electronic SIP 3CX.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the Patton electronic SIP 3CX item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    SmartNode™ Br anc h eXch ange Series SIP 3CX Based Pr ivate Branch Exchange User Manual Importa nt — Th is is a Class B device and is inten ded for use in a ligh t industrial or residen tial environment. I t is not intended nor approved for use in an industri al environ ment . S ales Of f ice: +1 (30 1) 9 75-1 0 0 0 T echn ical Supp or t: +1 (3[...]

  • Page 2

    P at to n Electro nics Company , Inc. 7622 Rickenb acker Drive Gaithers burg, MD 20879 USA T el: + 1 (301) 9 75-1000 F ax: +1 (301 ) 869-9293 S upport: +1 (301 ) 975-100 7 We b : www .patton.com E-mai l: support@patt on.com T rademark S tatem ents 3CX Phone S ystem for Windo ws is copyright of 3CX Ltd. 3CX is a r egi stered tr ade- mark, and 3CX Ph[...]

  • Page 3

    3 Summar y T able of Contents 1 General information ........... ........ ......... ........ ............. ........ ........ ......... ............ ......... ........ ............. ........ ... ..... ... 13 2 Installing the SNB X ............ ........ ......... ........ ............. ........ ........ ......... ............ ......... ........ ......[...]

  • Page 4

    4 T able of Contents Summary Ta ble of Contents . ......... ........ ............. ........ ........ ......... ............ ......... ........ ............ ......... ........ ........ . 3 Table of Contents ............... ........ ......... ........ ............. ........ ........ ......... ............ ......... ........ ............. ...... .. ..[...]

  • Page 5

    5 SmartNode Branc h eXchange User M anual IP Conf iguration ... ............................ ....................... ................. ........... ................. ........... ................ . .............22 Current IP Settings ....................... ................. ............................ ....................... ................ ......[...]

  • Page 6

    6 SmartNode Branc h eXchange User M anual Ethernet ............ ...................... ................. ........... ................. ............ ................. ................ .. ............... .............34 Operating System .. ................. ....................... ................. ........... ................. ........... ..........[...]

  • Page 7

    7 List of Figur es 1 SNBX rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2 SNBX front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 3 [...]

  • Page 8

    8 List of T ables 1 General conven tions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 2 Rear panel p orts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 3[...]

  • Page 9

    9 About this guide This guid e descri bes the SNBX har dware, i nstallat ion and basic co nfigurati on. A udience This guid e is intended for the fo llowi ng users: • Operators • Inst al ler s • Maintenance technicians Struct ure This guide co ntains the following c hap ters and appendices: • Chapter 1 on page 13 pro vides inf ormation abou[...]

  • Page 10

    10 SmartNode Branch eXchange U ser Man ual About this guid e Pr ecautions N otes, cautions, and warnings, which hav e the following meanings, ar e used throughout this guide to help you become aware of potential problems. Wa r n i n g s are intended to prevent safety haz ards that could result in per- sonal inju ry . Cautions ar e intended to preve[...]

  • Page 11

    11 SmartNode Branch eXchange U ser Man ual About this guid e Saf et y when wor king wit h electr icity • Do not o pen the d evice when the power cord is co nnected. Fo r sys- tems wi thout a power switch a nd withou t an external p ower adapt er , l ine voltages are present wit hin the de vice when t he power co rd is conn ected. • For devi ces[...]

  • Page 12

    12 SmartNode Branch eXchange U ser Man ual About this guid e Genera l observ ations • Clean the cas e with a soft slightly moi st anti-static cloth • Place the unit on a flat surface and ensure free air circulation • A void expo sing the uni t to direct su nligh t and other he at so urces • Protect the unit f rom mois ture, vapors , and c o[...]

  • Page 13

    13 Chapte r 1 General infor mation Chapter contents SNBX Overview ................. ................. ...................... ................. ............................. .......................... ................... . 14 SNBX Panels ................ ............................ ....................... ................. ........... .............[...]

  • Page 14

    SNBX Overview 14 SmartNode Branch eXchange U ser Man ual 1 • Gen er al in form atio n SNBX Over view P atto n ’ s S NBX is an ap plia nce prod uct li ne brin gin g in “known ” reliable hardware and al lowing cu stomers an open environment to build reliable s ystems. Currently P atton ’ s off ering in clud es an SN BX prelo aded wi th 3CX [...]

  • Page 15

    SNBX Panels 15 SmartNode Branch eXchange U ser Man ual 1 • Gen er al in form atio n SNBX fron t panel Figur e 2. SN BX front panel F igure 2 sho ws SNBX LEDs; th e LED d efinitio ns ar e list ed in table 3 . T able 3. SNBX LED d efinitions Element De scr ipti on P ower Butt on/L ED The Po wer B ut ton will glow green to indicate power to the SNBX[...]

  • Page 16

    16 Chapte r 2 Installing the SNBX Chapter contents Setting up the SN BX ................ ................ ....................... ................. ........... ................. ........... ....................... .......17 Accessing the SNBX/W3CX ..................... ................. ............................. ...................... .........[...]

  • Page 17

    Setting u p the SNBX 17 SmartNode Branch eXchange U ser Man ual 2 • Installi ng the SNBX Setting up the SNBX The SNBX is sh ipped in a state that will ideal ly allo w you to access the WMI and the PB X with out nee ding a KVM (Keyboar d Video and M ouse). T o do this all you will need to plug i n is power and Ethernet, RDP into the unit to initia[...]

  • Page 18

    18 Chapte r 3 V ersion Contr ol Chapter contents Overview ................. ................. ............................ ...................... ................. ................. ................. ................. .......19 WMI ................. ....................... ................ ............ ................. ................. ..........[...]

  • Page 19

    Overvi ew 19 SmartNode Branch eXchange U ser Man ual 3 • Ver sion Con trol Overvie w Knowing the version you are on when oper ating any syst em is cru cial wh en de aling with suppor t an d docu - mentation about the device . This chapte r will ef fectively relay the different parts of the SN BX, and how to check the spec ific ver sions. WMI The [...]

  • Page 20

    3CX Version 20 SmartNode Branch eXchange U ser Man ual 3 • Ver sion Con trol 3CX V ersion Checking 3CX V ersion The 3CX v ersion can be seen a t the log-in s creen o f th e 3CX W eb interface, by either di rect navigation or through the P atto n WMI. An example is shown below: Figur e 5. Checking the 3CX V ersion Note SNB X Hardwar e has not y et[...]

  • Page 21

    21 Chapte r 4 WMI and Contr ols Chapter contents Patton Webs ite ................... ........... ................. ........... ................. ................. ....................... ................. ........... ....... 22 Reboo t .............. ........... ................. ........... ................. ................. .....................[...]

  • Page 22

    Patton We bsite 22 SmartNode Branch eXchange U ser Man ual 4 • WMI an d Controls Patton Website The P atto n drop down is used for gener ic and general settings in the SN BX, it is marked with the icon. The ‘P atton W ebsit e ’ launch es win dow ed version of the Patton homepage found at: h ttp:// www .patto n.com . R eboot The ‘Rebo ot’ [...]

  • Page 23

    WebS erv er Se tti ngs 23 SmartNode Branch eXchange U ser Man ual 4 • WMI an d Controls WebServer Setti ngs The W e bser ver setting s dro p down reveals th e Abys s W eb Ser ver by Apreli um SAR L se ttings used by 3CX (in the SNBX*/W3CX ver sions). W ebServ er Main Menu The ‘W ebServer M ainM enu ’ button will launch a wind owed v ersion of[...]

  • Page 24

    3CX Backup Se ttings 24 SmartNode Branch eXchange U ser Man ual 4 • WMI an d Controls SmartNode Analog The ‘ Sma rtnode An alog ’ button opens up a f orm to generate and automatically save an Analog T erminal Adapter configuration on th e SNBX for the SmartNode to grab, to view the files in plain text or download them simply navigate to http:[...]

  • Page 25

    3CX Backup Se ttings 25 SmartNode Branch eXchange U ser Man ual 4 • WMI an d Controls View B ackup Schedule The ‘ View Backu p Sched ule ’ button shows you the output of an inqu iry mad e of the scheduled tasks. An example is sh own below . F igure 8. View Bac k up Schedul e Delet e Scheduled T ask The ‘ De lete Sch edu led T a sk ’ butto[...]

  • Page 26

    3CX Backup Se ttings 26 SmartNode Branch eXchange U ser Man ual 4 • WMI an d Controls T o find the index numbe r please refer back to the ‘ View B ackup Sc hedule ’ button, before each task the index number is show . Please r efer to the f igure belo w for an ex ample. Figur e 1 0 . View Backup Schedu le Bu t ton[...]

  • Page 27

    27 Chapte r 5 Contacting Patton for assistance Chapter contents Addit ion al 3rd P arty D ocumen tation ................... ............................ ....................... ................ ................. ............. 28 3CX D ocum ent ati on .................... ................. ............................ ....................... .......[...]

  • Page 28

    Addition al 3rd Party Docum entation 28 SmartNode Branch eXchange U ser Man ual 5 • Contacting Patton for assist ance Additional 3rd Party Doc umentation The P atton SNBX is buil t in collaborati on with ot her softw a re developers. T o ensure that you are able to utilize this sy stem to its fulle st exte nt please view each other Comp anies do [...]

  • Page 29

    Warranty Service and Return ed Merchandise Auth orizations (RMAs ) 29 SmartNode Branch eXchange U ser Man ual 5 • Contacting Patton for assist ance Alt er nate P att on support f or Europ e , Middle East, and Afric a (EMEA) • Online support: available at www .patton. com • E-mail suppo rt: e-mail sent to support@patton.com will be answer ed w[...]

  • Page 30

    Warranty Service and Return ed Merchandise Auth orizations (RMAs ) 30 SmartNode Branch eXchange U ser Man ual 5 • Contacting Patton for assist ance RMA numbers RMA nu mber s are required fo r all p roduct re turns. Y ou can obta in an RM A by do ing o ne of the f ollowing : • Completing a request on the RM A Request page in the Suppo r t sectio[...]

  • Page 31

    31 Appendix A Compliance information Chapter contents Compliance ....... ............................ ....................... ................. ................. ...................... ................. ........... .............32 EMC Compli ance ........ ................. ...................... ................. ................. .................[...]

  • Page 32

    Compliance 32 SmartNode Branch eXchange U ser Man ual A • Compli ance informati on Compliance EMC Compliance • FCC P ar t 15, Cl ass B • EN55022, Clas s B • EN55024 Low -V oltage Dir ective (Saf et y): • IEC/EN60950- 1 2nd Ed ition CE Declaration of Conf or mity P atton Ele ctronics, Inc decl ares that this device is in c ompliance with t[...]

  • Page 33

    33 Appendix B Specifications Chapter contents Har dware Spec ificat ion s ................ ....................... ................. ................. ...................... ................. ........................34 Processor ..... ................. ............................ ....................... ................. ..........................[...]

  • Page 34

    Hardware Specific ations 34 SmartNode Branch eXchange U ser Man ual B • Specification s Hardwar e Spe cifications P roces sor Intel Dual Core Atom with Hyper Threading 1 .8 Ghz Memory 4GB of DDR3 RAM 250G B hardr ive Ether net 1 10/100/1000 Ethernet P ort Operat ing S yst em Window s 7 3CX Phone Sy stem Ve r s i o n 1 1 Dimensions 1.4 x 7 .5 x 7.[...]

  • Page 35

    3CX Phon e System Fea tures 35 SmartNode Branch eXchange U ser Man ual B • Specification s 3CX Phone System Fea tures Genera l Phone Sy stem F eat ures Call Logg ing, Call R e porting Blind C all T ransfer , Attended Call T ra nsfer Call F or war d on B usy or N o Answer Call R outing (DID )/Caller ID Conf erence Cal ling Auto Attendant/Digital R[...]

  • Page 36

    3CX Phon e System Fea tures 36 SmartNode Branch eXchange U ser Man ual B • Specification s Real- T ime W eb-based S ystem Status Inte gra te d W eb Ser ve r Automated Backup and Restore F irewall/NA T F riendly Configuration of External Extensions via T unnel MS Wi n dow s Se rver Certif ied Integrated Enterprise Database (P ostgreSQL) VM W are/H[...]

  • Page 37

    3CX Phon e System Fea tures 37 SmartNode Branch eXchange U ser Man ual B • Specification s Sho ws Status of Oth er Extens ions Run as P resence M onitor w ith Desk Phone 3r d Par t y Applica tions Int egration Mic rosoft Outl ook I ntegrati on Sa lesforc e I ntegratio n HTTP API to Integrate with any W eb CRM Mic rosoft E xchange 2007 / 2010 UM D[...]