Patton electronic SL4050/10 manual

SL4050/10 SmartLink Series 10-Line V oIP SIP Phone SL4050/2 SmartLink Series 2-Line V oIP SIP Phone Getting Star ted Guide SmartLink 4050/10 SmartLink 4050/2 Sales Office: +1 (301) 975-1000 T echnical Support: +1 (301) 975-1007 E-mail: support@patton.com WWW : www .patton.com Document Number: 09403U1-001 Rev . A Part Number: 07MSL4050-GS Revised: [...]

Patton Electronics Company , Inc. 7622 Rickenbacker Drive Gaithersburg, MD 20879 USA T el: +1 (301) 975-1000 F ax: +1 (301) 869-9293 Support: +1 (301) 975-1007 W eb: www .patton.com E-mail: support@patton.com T rademark Statement The terms SmartL ink, SmartW are, and SmartV iew are trademarks of P atton Electronics Company . All other trademarks pr[...]

3 Summar y T able of Contents 1 General information ...................................................................................................................................... 15 2 Installing the SmartLink SIP Phone .............................................................................................................. 21 3 Using t[...]

4 T able of Contents Summary Table of Contents ........................................................................................................................... 3 Table of Contents ........................................................................................................................................... 4 List of Figures .[...]

5 SmartLink 4050 Series Getting Started Guide Time Format ..................................................................................................................................................30 Volume Adjustment .............................................................................................................................[...]

6 SmartLink 4050 Series Getting Started Guide Registrar Server Domain Name/IP Address ...............................................................................................42 Registrar Server Port Number ...................................................................................................................42 Authentication Expi[...]

7 SmartLink 4050 Series Getting Started Guide Phone Settings .......................................................................................................................................................49 Phone Setting .........................................................................................................................[...]

8 SmartLink 4050 Series Getting Started Guide Through Call History .....................................................................................................................................59 On Hold ...........................................................................................................................................[...]

9 SmartLink 4050 Series Getting Started Guide Voice Quality ........................................................................................................................................................74 Firmware Upgrade ......................................................................................................................[...]

10 List of Figures 3 SmartLink 4050/10 SIP Phone controls and indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 4 SmartLink 4050/2 SIP Phone controls and indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 5 Connecting the SL4050/10 SIP Phone . . . .[...]

11 List of T ables 28 General conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 29 Summary of SL4050/10 key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 30 Summary of SL[...]

12 About this guide This guide describes using the S martLink 4050/10 10-Line V oIP SIP T elephone and SmartLink 4050/2 2-Line V oIP SIP T elephone. Audience This guide is intended for the following users: • Operators • Installers • Maintenance technicians Structure This guide contains the following chapters and appendices: • Chapter 1 on p[...]

13 SmartLink 4050 Series Getting Started Guide Precautions N otes, cautions, and warnings, which have the following meanings, ar e used throughout this guide to help you become aware of potential problems. W arnings are intended to prev ent safety hazards that could r esult in per- sonal injury . Cautions are intended to prev ent situations that co[...]

14 SmartLink 4050 Series Getting Started Guide General observations • Clean the case with a soft slightly moist anti-static cloth • Place the unit on a flat surface and ensure free air cir culation • A void exposing the unit to direct sunlight and other heat sources • P rotect the unit from moistur e, vapors, and corrosive liquids T ypogra[...]

15 Chapter 1 General information Chapter contents SmartLink 4050 Series SIP Phones overview .........................................................................................................16 Overview of SL4050/10 key functions ..................................................................................................................[...]

SmartLink 4050 Series SIP Phones overview 16 SmartLink 4050 Series Getting Started Guide 1 • General information SmartLink 4050 Series SIP Phones over view V oice over IP (also known as I nternet telephony ) is a technology that enables anyone to make a telephone call over the I nternet. This is a quick user guide for the SmartLink 4050 S eries S[...]

Overview of SL4050/10 key functions 17 SmartLink 4050 Series Getting Started Guide 1 • General information Overview of SL4050/10 key functions Figure 1. SmartLink 4050/10 SIP Phone controls and indicators T able 2. Summar y of SL4050/10 key functions Item Description LCD Display Displays menu, time, clock, name, phone number , call status Menu Ac[...]

Overview of SL4050/10 key functions 18 SmartLink 4050 Series Getting Started Guide 1 • General information Speed Dial Access the speed dial menu Cancel Deny changes, cancel phone calls, ignore phone calls V oice Message Indicator Indicates that there is a voice message V oice Message Check voice message Mute/Func. Disable user’ s handset microp[...]

Overview of SL4050/2 key functions 19 SmartLink 4050 Series Getting Started Guide 1 • General information Overview of SL4050/2 key functions Figure 2. SmartLink 4050/2 SIP Phone controls and indicators T able 3. Summar y of SL4050/2 key functions Item Description LCD Display Displays menu, time, clock, name, phone number , call status Left arrow/[...]

Overview of SL4050/2 key functions 20 SmartLink 4050 Series Getting Started Guide 1 • General information Mute/Func. Disable user’ s handset microphone so that the person on the other line can not hear anything T ransfer T ransfer the person on the other line to another number Redial/Call Histor y Redial last dialed number , access redial menu [...]

21 Chapter 2 Installing the Smar tLink SIP Phone Chapter contents Installing the VoIP SIP phone ...............................................................................................................................22 Setting up the VoIP SIP phone ..............................................................................................[...]

Installing the VoIP SIP phone 22 SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone Installing the V oIP SIP phone Figure 3. Connecting the SL4050/10 SIP Phone The interconnecting cables shall be acceptable for external use and shall be rated for the proper application with respect to volt- age, current, anticipate[...]

Installing the VoIP SIP phone 23 SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone Figure 4. Connecting the SL4050/2 SIP Phone Plug the pow er adapter barrel connector into the pow er connector on the SIP phone (see figure 3 on page 22 for SL4050/10 or figure 4 for SL4050/2). Plug the other end of the po wer ada[...]

Setting up the VoIP SIP phone 24 SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone Setting up the V oIP SIP phone Menu summary Figure 5. Menu summar y , page 1 of 2[...]

Setting up the VoIP SIP phone 25 SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone Figure 6. Menu summar y , page 2 of 2[...]

Setting up the VoIP SIP phone 26 SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone Note Y ou can stop the setup process at any time by pressing MENU + OK to save any changes and exit, or by pressing MENU + CANCEL to quit without saving. The phone will automatically time-out and exit the menu screen if there are no[...]

Setting up the VoIP SIP phone 27 SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone DISABLE ADSL dialup 1. P ress 2. U se to select DISABLE DHCP (Dynamic Host Configuration Protocol) DHCP allows the network administrator to distribute IP addr esses when a computer is plugged into a different place in the network. [...]

Setting up the VoIP SIP phone 28 SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone 5. P ress . U se the numeric keypad to enter the router IP address DNS Server IP The domain name system (DNS) is the way that Internet domain names are located and translated into I nter- net P rotocol addresses. There is probably a[...]

Setting up the VoIP SIP phone 29 SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone CF (call for ward) User Busy F or ward all the incoming calls to another number when user is busy on the phone. 1. P ress . 2. U se or to select ENABLE or DISABLE CF (call for ward) No Answer F or ward all incoming calls to another [...]

Setting up the VoIP SIP phone 30 SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone MAC Address The MAC A ddress menu displays the MA C address which cannot be modified. 1. P ress . 2. The MAC address is display ed V ersion The V ersion menu displays the firmware version. Y ou cannot modify the version number . 1[...]

Setting up the VoIP SIP phone 31 SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone V olume Adjustment Ringer V olume While the handset is in place, press to increase the ringer volume or to decr ease the ringer volume. Speaker V olume 1. While the handset is in place, press 2. U se to increase the speaker volume o[...]

32 Chapter 3 Using the configuration menu Chapter contents Introduction ..........................................................................................................................................................35 Accessing the configuration menu .......................................................................................[...]

33 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Authentication Expire Time ......................................................................................................................43 Outbound Proxy Server ..................................................................................................[...]

34 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Tone Setting .............................................................................................................................................49 Ringer Type ...................................................................................................[...]

Introduction 35 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Introduction The configuration menu can be accessed using a web bro wser . Some advanced functions such as CF U ncondi- tional, CF U ser Busy and CF N o Answer must be setup from the web bro wser . Accessing the configuration menu 1. Open a web bro wser[...]

Web login setting 36 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu W eb login setting 1. Open a web bro wser (Internet Explor er , Netscape N avigator , or equivalent). 2. T ype in the IP address of the phone follow ed by: 9999 (for example http://192.168.1.1:9999 ). The main window displays (see F igure 8). Figure [...]

Management Settings—Restore Factory Setting 37 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Remote Config Password Remote passwor d to access the configuration menu from V oIP software. (Y ou can download this software from your supplier ’ s website). Default password is 1234 . Management Settings—Restore F[...]

Management Setting—Firmware update 38 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Management Setting—Firmware update Click on Management > Firmwar e update to display the Firmware update window (see figure 10 ). Note FTP server , login ID, login password, and firmware filename wer e preset when you purch[...]

Network Setting—DHCP 39 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 11. Network Settings window Network Setting—DHCP Click on N etwork Settings to display the configuration window (see figure 11 ). Select the method used to con- nect to the Internet: • DHCP —Select DHCP if you have cable I nternet[...]

Network Setting—DHCP 40 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Saving your work When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the Reset button to cancel the changes. Figure 13. PPPoE configuration window PPPoE IP Address IP address assigned to you[...]

Network Setting—DHCP 41 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 14. Static IP configuration window Static IP IP Address IP address assigned to you by y our ISP . Router IP Router IP address. Subnet Mask S ubnet mask address. DNS Ser ver DNS server address provided b y your ISP . Saving your work When[...]

SIP Settings 42 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 15. SIP Settings window SIP Settings Click on SIP Settings to display the configuration window (see figur e 15 ). Session initiation protocol (SIP) is the most popular V oIP standard. I t enables two or more people to make phone calls, share mult[...]

SIP Settings 43 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Authentication Expire T ime The time that the phone waits to connect to the SIP server after the user dialed a number . If still not con- nected, the phone will disconnect and redial. Outbound Proxy Server Outbound Proxy Domain Name/IP Address Outbound pr[...]

SIP Account Settings 44 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Saving your work When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the Reset button to cancel the changes. Figure 16. SIP Account Settings window SIP Account Settings Click on SIP Account S e[...]

SIP Account Settings 45 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Account Active Enable or disable this account. Display Name Display name on the IP phone. SIP User Name U ser name. Authentication User Name N ame used to access SIP server . Authentication Password U ser password to access SIP server . Register S[...]

STUN & UPnP Settings 46 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 17. STUN & UPnP Settings STUN & UPnP Settings Click on STUN & UPnP S ettings to display the configuration window (see figure 17 ). STUN Server Setting STUN Simple traversal of user datagram pr otocol through network addres[...]

Voice Settings 47 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 18. V oice Setting and QoS V oice Settings Click on V oice Setting and QoS to display the configuration window (see figure 18 ). V oice Setting Codec V oice Compression Algorithm priority settings. Select from the most used codec to the least u[...]

Voice Settings 48 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu QoS V oice TOS Sets the type of service for this Internet datagram. VLAN Enable or Disable virtual LAN. VLAN Priority Set the virtual LAN priority . VLAN ID Virtual LAN ID. Saving your work When you finish configuring the settings, click the Submit bu[...]

Phone Settings 49 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 19. Phone Settings window Phone Settings Click on Phone Settings to display the configuration window (see figure 19 ). Y ou can only enable or disable call forwarding from the SIP phone MENU key . With the web br owser , you can enter the for w[...]

Phone Settings 50 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Call W aiting Click to Enable or Disable call waiting. Anonymous Call Select ho w much information about the SIP phone user will be sent to the called party’ s phone: • Disable —If D isable is selected, full URI and name are sent to the receiv er?[...]

Call Tracing Log 51 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Auto Speaker Off The time interval that the speaker phone is on before turning off automatically (due to inactivity). Saving your work When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the Reset [...]

Phone Book 52 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 21. Phone Book window Phone Book Click on Phone Book to display the configuration window (see figure 21 ). The Phone Book window enables users to add, modify , or delete phone numbers: • T o add a name, type the name (up to a maximum of 31 charac[...]

Speed Dial 53 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 22. Speed Dial window Speed Dial Click on Speed Dial to display the configuration window (see figur e 22 ). S peed dial numbers can be accessed from the IP phone. Refer to section “S peed Dialing” on page 58 for speed dial info . Speed Dial Set[...]

Line Key Settings 54 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 23. Line Key Settings window Line Key Settings Click on Line Key S ettings to display the configuration window (see figure 23 ). Line Key S ettings enable the user to customize line keys as a line or one-touch dial. Refer to section “O ne-[...]

Documentation 55 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Saving your work When you finish configuring the settings, click the Submit button to save the changes. Otherwise, click the Reset button to cancel the changes. Documentation Figure 24. Documentation link Click the Documentation link (see figure 24 ) [...]

Restart System 56 SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 25. Restart System window Restart System Click on Restart System. The message Pr ess [Restor e] Button, IP Phone system will reboot! displays (see figure 25 ). Click the Restart button so all modifications will take effect.[...]

57 Chapter 4 Operating the V oIP SIP phone Chapter contents Dialing an IP address .............................................................................................................................................58 Dialing a SIP number .......................................................................................................[...]

Dialing an IP address 58 SmartLink 4050 Series Getting Started Guide 4 • Operating the VoIP SIP phone Dialing an IP address 1. Lift the handset or press the SPEAKER button. 2. Dial an IP address. F or example, to dial 192.168.0.1 pr ess 3. P ress OK or wait until the timer expires to dial. Dialing a SIP number Note Y ou must register with a SIP s[...]

Mute 59 SmartLink 4050 Series Getting Started Guide 4 • Operating the VoIP SIP phone Mute Note While mute is activated, sounds the caller makes can be heard thr ough your speaker but sound from your side will not be hear d by the caller . While having a conversation, press the M ute button. T o resume the conversation, press M ute again. Call T r[...]

On Hold 60 SmartLink 4050 Series Getting Started Guide 4 • Operating the VoIP SIP phone On Hold While having a conversation, press the Hold button. T o resume the conversation, press Hold again. Call Forwarding Refer to sections “Call forwarding ” on page 28 and “Call F or ward ” on page 50 to set up call forwarding. Call W aiting (intern[...]

Three-Way Conferencing 61 SmartLink 4050 Series Getting Started Guide 4 • Operating the VoIP SIP phone 4. When P erson B picks up the phone, press 3-way conference key to begin the 3-way conference.[...]

62 Chapter 5 Using the Phone Book Chapter contents Dialing from the Phone Book ................................................................................................................................63 Storing a number ...........................................................................................................................[...]

Dialing from the Phone Book 63 SmartLink 4050 Series Getting Started Guide 5 • Using the Phone Book Dialing from the Phone Book 1. P ress the PHONE BOOK button to access the phone book. 2. P ress the do wn button to scroll down the list until the desir ed name is displayed on the screen. 3. P ress OK to dial. Storing a number 1. P ress and hold t[...]

Deleting a Phone Book listing 64 SmartLink 4050 Series Getting Started Guide 5 • Using the Phone Book Deleting a Phone Book listing 1. P ress the PHONE BOOK button to access the phone book. 2. P ress the do wn button to scroll down the list until the name you want to delete is selected. 3. P ress the PHONE BOOK button again. 4. Select Delete and [...]

65 Chapter 6 T roubleshooting Chapter contents Introduction ..........................................................................................................................................................66[...]

Introduction 66 SmartLink 4050 Series Getting Started Guide 6 • Troubleshooting Introduction The following troubleshooting information can be used to help solv e most common problems. Symptom Recommended action No dial tone Do the following: • Check to see if there are any loose connections. • V erify that the power cord is connected properly[...]

67 Chapter 7 Contacting Patton for assistance Chapter contents Introduction ..........................................................................................................................................................68 Contact information .................................................................................................[...]

Introduction 68 SmartLink 4050 Series Getting Started Guide 7 • Contacting Patton for assistance Introduction This chapter contains the following information: • “Contact information ” —describes how to contact P atton technical suppor t for assistance. • “W arranty Ser vice and R eturned M erchandise A uthorizations (RMAs)” —conta[...]

Warranty Service and Returned Merchandise Authorizations (RMAs) 69 SmartLink 4050 Series Getting Started Guide 7 • Contacting Patton for assistance W arranty coverage Our products are under warranty to be fr ee from defects, and we will, at our option, r epair or replace the prod- uct should it fail within one year from the first date of shipmen[...]

70 Appendix A Compliance information Chapter contents Compliance ...........................................................................................................................................................71 EMC Compliance: ...............................................................................................................[...]

Compliance 71 SmartLink 4050 Series Getting Started Guide A • Compliance information Compliance EMC Compliance: FCC P ar t 15, Class B EN55022, Class B EN55024 Safety Compliance EN60950-1 FCC W arning This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to P ar t 15 of the FCC R ules. These lim[...]

72 Appendix B Specifications Chapter contents Protocol .................................................................................................................................................................73 Network Interface ................................................................................................................[...]

Protocol 73 SmartLink 4050 Series Getting Started Guide B • Specifications Protocol IETF SIP RFC3261 H.323 Network Inter face RJ45 x 2 10/100BaseT Call Features Call transfer (unattended/blind & announced) Call forward (busy/no answer/unconditional) Anonymous call blocking Out-of-band DTMF (RFC 2833) M essage waiting indicator Call park/picku[...]

Security 74 SmartLink 4050 Series Getting Started Guide B • Specifications Security HTTP 1.1 basic/digest Authentication for W eb setup MD5 for SIP authentication (RFC 2069/ RFC 2617) QoS T oS field IEEE 802.1q VLAN T one DTMF –(inband, out of band, SIP info) 4 selectable ring tones Ring back tone (local & remote) Dial tone Busy tone Dial [...]

TCP/IP 75 SmartLink 4050 Series Getting Started Guide B • Specifications TCP/IP IP/T CP/UDP/DHCP/R TP/R T CP ICMP/HTTP/SNTP/TFTP/DNS Configuration Key & LCD configuration W eb browser configuration Auto/manual pr ovisioning system[...]