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Table of contents for the manual
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User’s Manual 9840CL Printer PAXAR Systems Group Manual Edition 1.1 15 December 2000 Manual Part Number 441397[...]
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Paxar Systems Group Paxar 9840CL Printer Contents • • i Contents Getting Started - 1 1 Audience .............................................................................................................................. 2 Unpacking the Printer ...................................................................................................[...]
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ii • • Contents Paxar Systems Group Paxar 9840CL Printer Error Messages ................................................................................................................... 42 Data Errors ........................................................................................................... 42 Communication Failures .........[...]
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Paxar Systems Group Paxar 9840CL Printer Getting Started - 1 • • 1 Getting Started - 1 The Paxar 9840CL Care Label printer lets you print text, graphics, and bar codes on thermal transfer (ribbon) fabric labels. This chapter includes information about ♦ unpacking the printer. ♦ connecting the power cord. ♦ connecting the communications ca[...]
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2 • • Getting Started - 1 Paxar Systems Group Paxar 9840CL Printer Audience The Operator's Handbook is for the person who prints and applies labels. Unpacking the Printer After you unpack the printer, you should have: a 9840CL printer, power cord, communication cable and a ribbon take-up core (may already be on take-up reel). Keep the box [...]
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Paxar Systems Group Paxar 9840CL Printer Getting Started - 1 • • 3 Establishing Communications Before the printer can accept print jobs from the host, you must: ♦ Connect the communication cable to the printer and to the host. ♦ Set the communication values on the printer to match those at the host. (Only required if you are using the seria[...]
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4 • • Getting Started - 1 Paxar Systems Group Paxar 9840CL Printer To change the printer's communication values, ask your System Administrator or see "Setting DIP Switches" to change the DIP switch settings. Default Printer Settings These defaults can be changed using Paxar's PCMate software. Print Speed - 4.0 ips (inches pe[...]
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Paxar Systems Group Paxar 9840CL Printer Getting Started - 1 • • 5 a blinking amber light when it's ready to print a label in the On-Demand mode. See Chapter 3, "Printing" for more information. Button Functions Feed: Prints a label in the On-Demand mode.Feeds a blank label if there is no print job. Prints a label with error infor[...]
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6 • • Getting Started - 1 Paxar Systems Group Paxar 9840CL Printer Setting Dip Switches To change the DIP switch settings, move the switches to the desired position and then turn on the printer. If you select Software Controlled, the parameters in Packet F will override the communication settings. Software Controlled uses the last sent Packet F[...]
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Paxar Systems Group Paxar 9840CL Printer Getting Started - 1 • • 7 DIP Switches Upper DIP Switches 1 2 3 4 5 6 7 8 Baud Rate 38400 19200 9600 4800 2400 1200 Software Control ON ON OFF ON OFF ON ON OFF OFF OFF ON ON OFF ON OFF OFF OFF ON OFF OFF OFF Data Bits 7 Data Bits 8 Data Bits ON OFF Stop Bits 2 Stop Bits 1 Stop Bit ON OFF Parity Even Odd [...]
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8 • • Getting Started - 1 Paxar Systems Group Paxar 9840CL Printer Lower DIP Switches 1 2 3 4 5 6 7 8 Flow Control XON/XOFF RTS/CTS DTR ON OFF OFF ON OFF OFF Diagnostics Normal Diagnostics Mode OFF ON Verifier No Verifier Verifier Installed OFF ON Supply Type Die Cut or Edge Aperture Black Mark Continuous Center Aperture OFF OFF OFF ON ON OFF O[...]
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Paxar Systems Group Paxar 9840CL Printer Loading Supplies - 2 • • 9 Loading Supplies - 2 This chapter describes how to load a roll of supply and a ribbon roll. You can use Paxar's 9830CL fabric label kits containing perforated fabric labels and ribbon. If you switch from black mark to continuous supplies make sure the DIP switches are set [...]
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10 • • Loading Supplies - 2 Paxar Systems Group Paxar 9840CL Printer Loading Labels Make sure the printer is configured for the correct supply type. To load a roll of labels: 1. Open the cover. 2. Unlock the printhead by turning the retaining latch.[...]
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Paxar Systems Group Paxar 9840CL Printer Loading Supplies - 2 • • 11 3. Lift printhead assembly using the printhead tab until the assembly locks into place. CAUTION Make sure you use only approved Paxar supplies. See Appendix A, "Specifications and Accessories" for a list of Paxar supplies or contact your Paxar Representative for more[...]
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12 • • Loading Supplies - 2 Paxar Systems Group Paxar 9840CL Printer 6. Push down on the supply lever to unlock the supply guides. 7. Lay the label strip across the supply guide. Lift the auxilliary pollers slightly and thread the supply under the rollers until it appears in the knife opening. CAUTION Make sure the supply is straight in the sup[...]
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Paxar Systems Group Paxar 9840CL Printer Loading Supplies - 2 • • 13 9. Adjust the supply guides so they touch the supply. Push up on the supply lever to lock the supply guides into place. 10. Hold the printhead assembly by the printhead tab while pressing down on the printhead release. 11. Close the printhead by pressing down on the thumb well[...]
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14 • • Loading Supplies - 2 Paxar Systems Group Paxar 9840CL Printer 12. Close the cover. 13. Press Feed to position the supply under the printhead. You may need to adjust the wide/narrow knobs depending on the width of your supply. See Chapter 4, "Care and Maintenance" for more information. If the printer will be unused for extended [...]
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Paxar Systems Group Paxar 9840CL Printer Loading Supplies - 2 • • 15 Loading Ribbon To load ribbon: 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3. Lift printhead assembly using the printhead tab until the assembly locks into place. CAUTION Make sure you use only approved Paxar supplies. See Appendix A, "Speci[...]
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16 • • Loading Supplies - 2 Paxar Systems Group Paxar 9840CL Printer 4. Push the deflector tab down. 5. Slide the extra ribbon core on the take-up reel as far as it will go with the writing on the end of the core facing out. Use your empty ribbon core as the take-up core. The take-up core only fits on the take-up reel one way. (An extra take-up[...]
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Paxar Systems Group Paxar 9840CL Printer Loading Supplies - 2 • • 17 7. Slide the ribbon onto the back reel as far as it will go with the writing on the end of the core facing out. The ribbon roll only fits on the reel one way. Carefully unwind a few inches of ribbon from the bottom of the roll. 8. Carefully feed the ribbon under both ribbon ro[...]
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18 • • Loading Supplies - 2 Paxar Systems Group Paxar 9840CL Printer 10. Align the ribbon with the printhead and supply. CAUTION Make sure the ribbon is straight and centered throughout the path. 11. Rotate the take-up core until the leader is past the printhead. 12. Remove any slack in the ribbon by turning the take-up reel clockwise. 13. Hold[...]
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Paxar Systems Group Paxar 9840CL Printer Loading Supplies - 2 • • 19 14. Close the printhead by pressing down on the thumb well until you hear it click into place. Close the cover. Adjusting the Wide/Narrow Knobs You may need to adjust the two wide/narrow knobs according to the width of your supply. For supply that is more than two inches, adju[...]
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20 • • Loading Supplies - 2 Paxar Systems Group Paxar 9840CL Printer For narrow supplies, turn the wide/narrow knobs counter-clockwise with a screwdriver until it pops back up. The adjustment is shown in the wide position.[...]
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Paxar Systems Group Paxar 9840CL Printer Printing - 3 • • 21 Printing - 3 ♦ This chapter explains how to ♦ use on-demand mode printing. ♦ print an error label. ♦ adjust the print positions. ♦ print care symbols and special characters, such as the Euro-Dollar symbol. Printing The host sends online packets containing print jobs to the p[...]
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22 • • Printing - 3 Paxar Systems Group Paxar 9840CL Printer If the printer displays a data error (errors 0 - 499), press Feed to print an error label and continue printing. See your System Administrator about the error label. Non-Printing Zone A non-print zone is required for text (light copy) and bar codes (heavy copy). Thin lines and most fo[...]
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Paxar Systems Group Paxar 9840CL Printer Printing - 3 • • 23 ♦ design formats using the appropriate non-print zones. ♦ do not leave the printhead closed (in the locked position) longer than 30 minutes without printing. Open (unlock) the printhead before a break period, at the end of each shift, and at the end of each day. Printing Serial Ba[...]
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24 • • Printing - 3 Paxar Systems Group Paxar 9840CL Printer Press Clear to increase the current position by one dot or press Clear for two seconds to increase the value by 10 dots. If the position has a negative value, the supplies light is on. After you adjust the position (and release the buttons), the setting is displayed. 4. Press Pause wh[...]
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Paxar Systems Group Paxar 9840CL Printer Printing - 3 • • 25 Using the Knife The installed knife is two and a half (2-1/2) inches away from the printhead. Pressing and holding Feed for two seconds marks the tag under the printhead to be cut when it reaches the knife. Depending on the length of your supply, you may lose up to two tags after the [...]
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26 • • Printing - 3 Paxar Systems Group Paxar 9840CL Printer Font Samples The following table shows the characters available with Ginetex Font 70 and Font 71. Font 70 can fit five (5) symbols in 22mm (0.88 inches).`[...]
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Paxar Systems Group Paxar 9840CL Printer Printing - 3 • • 27 The following table shows the characters available with Nafta Font 72 and Font 73.[...]
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28 • • Care and Maintenance - 4 Paxar Systems Group Paxar 9840CL Printer Care and Maintenance - 4 This chapter tells you how to ♦ clear supply jams ♦ clear knife jams ♦ clean the printhead and platen roller ♦ replace a printhead ♦ adjust print contrast ♦ replace a fuse ♦ lubricate the knife CAUTION Do not use sharp objects to clea[...]
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Paxar Systems Group Paxar 9840CL Printer Care and Maintenance - 4 • • 29 Clearing Supply Jams When you are printing and a jam occurs, the Supplies light on the printer's front panel blinks. To clear the jam: 1. Turn off the printer. 2. Open the cover and printhead assembly. 3. If necessary, remove the supply roll and ribbon. 4. Remove the [...]
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30 • • Care and Maintenance - 4 Paxar Systems Group Paxar 9840CL Printer Cleaning The rate and frequency at which you print determines how often you must clean the printer. You may need to clean the printhead and platen roller: ♦ if there is any lint or debris build up in the supply path ♦ whenever you load new supplies ♦ daily if your pr[...]
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Paxar Systems Group Paxar 9840CL Printer Care and Maintenance - 4 • • 31 5. Moisten another cotton swab with isopropyl alcohol. Rub the cotton swab across the printhead and remove any build-up. 6. Rub the cotton swab across the supply sensor and remove any build-up. 7. Clean the build-up in the supply path. 8. Let the printer dry and reload you[...]
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32 • • Care and Maintenance - 4 Paxar Systems Group Paxar 9840CL Printer 9. Close the exit cover by pushing firmly on it as shown. Both latches will click into place. 10. Close the cover and printhead assembly. 11. Turn on the printer. 12. Press Feed to position the supply under the printhead. Replacing the Printhead You may have to replace the[...]
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Paxar Systems Group Paxar 9840CL Printer Care and Maintenance - 4 • • 33 3. Unlock the printhead by turning the retaining latch. 4. Press forward and down on the two latches on top of the printhead assembly as shown. The printhead will drop down. 5. Lift the printhead assembly using the printhead tab and push back until the printhead assembly c[...]
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34 • • Care and Maintenance - 4 Paxar Systems Group Paxar 9840CL Printer 6. Carefully unplug the cable from the printhead as shown. CAUTION The printhead is sensitive to static electricity, which can damage the printhead or reduce its life. Ground yourself by touching some metal, such as the printer's metal base, before touching the printh[...]
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Paxar Systems Group Paxar 9840CL Printer Care and Maintenance - 4 • • 35 9. Snap the printhead into place. Make sure the printhead cable does not touch the ribbon roll. 10. Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling. 11. Let the printhead dry and reload your supplies. 12. [...]
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36 • • Care and Maintenance - 4 Paxar Systems Group Paxar 9840CL Printer Adjusting the Print Contrast You may need to adjust the print contrast if the printing is too light or too dark. Having the correct print contrast is important because it affects how well your bar codes scan and how long your printhead lasts. Using a thin screwdriver, turn[...]
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Paxar Systems Group Paxar 9840CL Printer Care and Maintenance - 4 • • 37 Replacing the Fuse The printer is shipped with a 115 volt or 220 volt slo-blow fuse. To replace the fuse: 1. Disconnect the printer from the power source. 2. Use a screwdriver to pry open the fuse box in the back of the printer as shown. 3. Remove the old fuse and insert a[...]
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38 • • Care and Maintenance - 4 Paxar Systems Group Paxar 9840CL Printer Lubricating the Knife We recommend lubricating the knife after using 15 rolls of supply or performing 100,000 cuts. To prevent excessive wear on the knife, regularly lubricate the knife cams. The cam are located directly below the guiding holes. To lubricate the knife: 1. [...]
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Paxar Systems Group Paxar 9840CL Printer Troubleshooting - 5 • • 39 Troubleshooting - 5 This chapter provides ♦ Information about printing a test label. ♦ Solutions to minor printing problems. ♦ explanations of error messages you may receive while using the printer.[...]
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40 • • Troubleshooting - 5 Paxar Systems Group Paxar 9840CL Printer Printing a Test Label To print test labels: Press Feed and Pause simultaneously. Hold for one second and release. Labels similar to these print: The first label shows the printer’s configuration by packer (A – G). The second label shows the model number, software version, s[...]
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Paxar Systems Group Paxar 9840CL Printer Troubleshooting - 5 • • 41 Troubleshooting This section helps you correct some problems that may occur. Problem Action Error message appears during startup. Turn off the printer, wait fifteen seconds and then turn on the printer. Call Technical Support if the error message reappears. Does not print. Chec[...]
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42 • • Troubleshooting - 5 Paxar Systems Group Paxar 9840CL Printer Error Messages You may receive the following types of error messages: ♦ Data Errors ♦ Communication Errors Some errors numbered 400 – 438 and 500 – 574 are internal software errors. Errors numbered 900 – 999 are hard printer failures. If you cannot clear an error, tur[...]
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Paxar Systems Group Paxar 9840CL Printer Troubleshooting - 5 • • 43 018 Code page selection defined in the field must be 0 (Internal), 1 (ANSI), 2 (DOS 437), or 3 (DOS 850). 020 Vertical magnification must be 1 to 7 . 021 Horizontal magnification must be 1 to 7 . 022 Color must be B, D, O, R, or W . 023 Intercharacter gap must be 0 to 99 dots. [...]
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44 • • Troubleshooting - 5 Paxar Systems Group Paxar 9840CL Printer 204 Source field must be 0 to 999 . 205 Copy type must be 1 (Copy after rules) or 2 (Copy before rules). 206 Increment / Decrement selection must be I (increment) or D (decrement). 207 Incrementing start position must be 0 to 2710 . 208 Incrementing end position must be 0 to 27[...]
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Paxar Systems Group Paxar 9840CL Printer Troubleshooting - 5 • • 45 263 Pr imary monetary symbol is invalid. 264 Secondary symbol selection must be 0 (none) or 1 (primary secondary sign). 265 Monetary decimal places must be 0 to 3 . 266 Character string length in Packet E must be 5 (MPCL control characters) or 7 (ENQ/IMD command character). 267[...]
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46 • • Troubleshooting - 5 Paxar Systems Group Paxar 9840CL Printer 352 Insufficient font memory is available for the downloaded font. 380 Job request is outside the range 0 to 4 . 400 Invalid character following {. 401 Internal software failure. Call Technical Su pport. 402 Field separator is not in the expected location. 403 Field separator w[...]
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Paxar Systems Group Paxar 9840CL Printer Troubleshooting - 5 • • 47 Communication Failures Errors 409 to 413 usually indicate a communication failure. These errors happen when the host and the printer cannot communicate. Ask your System Administrator for help. Error Description/Action 409 Printer memory is full. Delete unnecessary formats or gr[...]
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48 • • Troubleshooting - 5 Paxar Systems Group Paxar 9840CL Printer Data Formatting Errors Errors 571 to 618 are data formatting errors. This type of error happens when a field prints incorrectly. Your System Administrator can correct the format, batch, or graphic packet and send the print job again. For errors 571 to 614, the printer will stil[...]
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Paxar Systems Group Paxar 9840CL Printer Troubleshooting - 5 • • 49 Machine Faults Errors 700 to 765 happen when there is a problem with the printer. Error Description/Action 700 An error is pending, and the printer cannot continue with the batch. 701 Printer received a command that it cannot execute while it is running. 702 Check your printer?[...]
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50 • • Troubleshooting - 5 Paxar Systems Group Paxar 9840CL Printer 768 Printhead has more than 10 bad dots or is not connected. Make sure the printhead is connected and if necessary, replace the printhead. 770 The print motor is not ready. Call Technical Support. 771 The format specified by t he application was not found. Reload your applicati[...]
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Paxar Systems Group Paxar 9840CL Printer Specifications & Accessories - A • • 51 Specifications & Accessories - A Printer Height: 12.5 inches (318 mm) Width: 12 inches (305 mm) Depth: 13 inches (330 mm) Weight: 29 lb. (13 kg) Shipping Weight: 33 lb. (15 kg) Power: 115 Vac, 60Hz, 100 Vac, 50/60 Hz, 230 Vac, 50Hz Operating Limits: For The[...]
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52 • • Specifications & Accessories - A Paxar Systems Group Paxar 9840CL Printer Supply Specifications Supply Types: Thermal Transfer Perforated Fabric Labels Fabric Label Kits: Kits include fabric and ribbon Paxar Systems: The fabric is available in standard widths, ranging from 1.0 inch (25 mm) to 1.75 inches (45 mm), perforated to standa[...]
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Paxar Systems Group Paxar 9840CL Printer Specifications & Accessories - A • • 53 Ribbon Specifications Ribbon Storage: Do not leave ribbon in direct sunlight, high temperatures, or high humidity. Ribbon Type: DK1111 (Paxar Systems) Ribbon Widths: DK1111 is available in the following widths: 1.3 inches (33 mm) 1.61 inches (41 mm) 2.16 inches[...]
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54 • • Specifications & Accessories - A Paxar Systems Group Paxar 9840CL Printer Accessories ♦ International Fonts ♦ Internal TwinAx/CoAx Protocol Convertor ♦ LAN Print Server RJ-45 Connector (10BaseT) BNC Connector (10Base2) ♦ Printhead Assembly Kit ♦ Ribbon Take-up Core (available in two, three, or four inches) ♦ RTS/CTS Commu[...]
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Paxar Systems Group Paxar 9840CL Printer Contacting Paxar • • 55 Contacting Paxar When ordering supplies in the U.S.A. 1-800-96PAXAR or (570) 888-6641 Fax: (570) 888-5230 When ordering spare parts in the U.S.A. 1-800-96PAXAR or (570) 888-6641 Fax: (570) 888-7416 For Machine Service or Technical Support in the U.S.A. (570) 888-9116 Fax: (570) 88[...]