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PictureTel III ISA manual

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Table of contents for the manual

  • Page 1

    http://www .3com.com/ EtherLink ® III ISA Network Interface Car d User Guide A member of the 3Com EtherLink III family of network interface cards Part No. 09-1310-000 Published January 1998[...]

  • Page 2

    ii 3Com Corporation ■ 5400 Bayfront Plaza ■ Santa Clara, California ■ 95052-8145 Copyright © 1997, 3Com Corporation. All rights reserved. No part of this documentation may be repr oduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Co[...]

  • Page 3

    Lifetime Limited W arranty 3Com’ s EtherLink ® , Fast EtherLink, T okenLink ® , T okenLink V elocity ™ , A TMLink ™ PCI, and FDDILink ™ network interface cards have a Lifetime Limited W arranty . For further details, please see 3Com’ s Limited W arranty statement in this guide. T o ensure the very best 3Com service and support, take the[...]

  • Page 4

    Customers in the countries or regions shown below should send the completed registration car d to the appropriate addr ess. Customers in other non-U.S. locations should send the registration car d to the U.S. address on the fr ont of the card. ■ Asia 3Com Asia Ltd., Marketing Department Room 2506-07, 25/F. Citibank Tower Citibank Plaza, Central H[...]

  • Page 5

    iii C ONTENTS A BOUT T HIS G UIDE How to Use This Guide 1 Conventions 2 1 N ETWORK I NTERFACE C ARD I NSTALLATION Network Interface Card Overview 1-1 Before Y ou Begin 1-2 Installing the NIC 1-3 Connecting to the Network 1-5 Link LED 1-7 2 S ETUP FOR C USTOM I NSTALLATION Selecting the T ype of Installation 2-1 Express Installation 2-1 Custom Insta[...]

  • Page 6

    iv Configuring TCP/IP Under Windows 95 3-6 T o Obtain an IP Address Automatically 3-6 T o Specify an IP Address Manually 3-7 Configuring DNS 3-8 T o Obtain a DNS Address Automatically 3-8 T o Specify a DNS Address Manually 3-9 Identifying Y our PC on the Network 3-10 Configuring Dynamic Access Software 3-11 T o Not Configure Dynamic Access Soft[...]

  • Page 7

    v Changing the I/O Base Address or the Interrupt Request Level 5-2 Windows 95 5-2 Windows NT 5-3 Installing Multiple NICs in a Windows NT PC 5-4 Installing the First NIC 5-4 Installing Subsequent NICs 5-5 Windows 95 and W indows NT T roubleshooting 5-6 Diagnostic T esting Under Windows 95 and W indows NT 5-6 Starting the 3Com NIC Diagnostics Progra[...]

  • Page 8

    vi B A DVANCED PACE F EATURES Additional Ranges T ab B-1 Advanced Options T ab B-2 FIFO Packet Threshold B-3 Concurrent UDP Streams B-3 Low-Priority Ratio B-3 Natural Packet Interval B-3 Disable Switch Packet Prioritization B-4 Disable Receive Packet Buffering B-4 C C ROSSOVER C ABLE T ROUBLESHOOTING T IPS T roubleshooting Hubs with Crossover Cable[...]

  • Page 9

    vii F IGURES 1-1 3C509B Network Interface Cards 1-1 1-2 Installing the 3C509B NIC 1-4 1-3 Connecting to the RJ-45 Port on the 3C509B NIC 1-5 1-4 Connecting to the BNC Port on the 3C509B-TPC NIC 1-6 1-5 Connecting to the AUI Port on the 3C509B-COMBO NIC 1-6 2-1 Windows 95 NIC Installation Overview 2-3 2-2 Preinstallation Softwar e Screen 2-4 2-3 non[...]

  • Page 10

    viii 3-15 Save Installation Settings Screen 3-14 3-16 Installation Complete Screen 3-15 3-17 System Settings Change Dialog Box 3-16 3-18 Adapters T ab of the Network Screen 3-17 3-19 Microsoft TCP/IP Pr operties Screen 3-18 4-1 Main Menu of the DOS Installation Program 4-2 4-2 NIC Configuration Screen 4-5 6-1 Assembling a Loopback Plug 6-3 A-1 RJ-[...]

  • Page 11

    ix T ABLES 1 Notice Icons 2 2 T ext Conventions 2 1-1 Parameters for 3C509B NIC Models 1-2 1-2 NIC LED Interpretation 1-7 4-1 NetW are NLMs 4-3 4-2 Network Driver T ext File Names 4-3 4-3 Option Settings 4-8 5-1 3Com NIC Diagnostics Program T ab Screens 5-7 6-1 Diagnostic Programs 6-5 A-1 AUI Connector Pin Assignments A-2 A-2 Supported Cable T ypes[...]

  • Page 12

    [...]

  • Page 13

    A BOUT T HIS G UIDE About This Guide provides an overview of this guide, describes guide conventions, and tells you where to look for specific information. This guide describes how to install, configure, and tr oubleshoot the 3Com ® EtherLink ® III ISA network interface card (called the 3C509B NIC in this guide). This guide is for a variety of [...]

  • Page 14

    2 A BOUT T HIS G UIDE Conventions T able 1 and T able 2 list conventions that are used thr oughout this guide. T able 1 Notice Icons Icon Notice Type Alerts you to... Information note Important features or instructions Caution Risk of personal safety, system damage, or loss of data Warning Risk of severe personal injury T able 2 T ext Conventions C[...]

  • Page 15

    1 N ETWORK I NTERFACE C ARD I NSTALLATION This chapter describes the 3C509B network interface card (NIC), provides pr ocedures for installing the NIC, and describes the correct network cable to use for connecting each version of the NIC to an Ethernet network. Network Interface Card Overview The four versions of the 3Com ® EtherLink ® III ISA 3C5[...]

  • Page 16

    1-2 C HAPTER 1: N ETWORK I NTERFACE C ARD I NSTALLATION T able 1-1 shows the cable, connector , transceiver , and maximum network segments for the various 3C509B NIC models. Before Y ou Begin Before you install the 3C509B NIC, verify that you have all of the components. If any of these items are damaged or missing, contact your shipper or network s[...]

  • Page 17

    Installing the NIC 1-3 Y ou also need to know the following about your network environment: ■ The kind of network cabling that is used to connect to the network at your site. Y ou must use the same kind of network cable, and the NIC that you install in your PC must have a port that matches the connector on the network cable that you use. ■ Y ou[...]

  • Page 18

    1-4 C HAPTER 1: N ETWORK I NTERFACE C ARD I NSTALLATION 3 Locate an available ISA or EISA slot and r emove the screw fr om the corresponding backplate ( Figur e 1-2 ). Save the screw . Some PCs have both ISA and PCI slots. Make sure that you install the EtherLink III ISA NIC in either an ISA or an EISA slot. See Figur e 1-2 . PCI slots, the shortes[...]

  • Page 19

    Connecting to the Network 1-5 Connecting to the Network This section describes how to connect the 3C509B NIC to an Ethernet network using an RJ-45, BNC, or AUI port. Each 3C509B NIC provides dif ferent network ports, as shown in Figur e 1-1 . When you first install the NIC and power on the PC, the LED on the NIC backplate lights, but the link is n[...]

  • Page 20

    1-6 C HAPTER 1: N ETWORK I NTERFACE C ARD I NSTALLATION Follow these steps to connect the BNC port on the 3C509B-TPC and COMBO NICs to the network: 1 Connect the BNC connector on the thin Ethernet coaxial cable to the BNC port on the NIC. See Figur e 1-4 . Figure 1-4 Connecting to the BNC Port on the 3C509B-TPC NIC 2 Connect the other end of the ne[...]

  • Page 21

    Link LED 1-7 2 Connect the thick Ethernet coaxial cable to the AUI port on the NIC. This connector will only attach one way . Orient the AUI connector to match the AUI port on the NIC. 3 Move the slide latch up to the closed position to lock the AUI connector in place. 4 Connect the other end of the network cable to an external transceiver . Go to [...]

  • Page 22

    [...]

  • Page 23

    2 S ETUP FOR C USTOM I NSTALLATION This chapter describes how to set up your Windows 95 or Windows NT PC so that you can use the 3Com Installation W izard to install and configure a 3C509B NIC. If you are running Windows 95, you must first determine if a Plug and Play BIOS is installed in your PC. See “Performing the Preinstallation Pr ocedure [...]

  • Page 24

    2-2 C HAPTER 2: S ETUP FOR C USTOM I NSTALLATION Custom Installation Custom installation is for knowledgeable network users who need to use differ ent configuration settings or change test sequences for automated installations. This option is for network administrators, MIS departments, and value-added resellers (V ARs) who need to automate the in[...]

  • Page 25

    Windows 95 Setup 2-3 Figure 2-1 Windows 95 NIC Installation Overview User guide Chapter 2 User guide Chapter 2 User guide Chapter 3 User guide Chapter 2 User guide Chapter 1 3Com Installation Wizard Express installation Custom installation Quick guide User guide Chapter 3 User guide Chapter 2 No Ye s Disable Plug and Play on the NIC Run Add New Har[...]

  • Page 26

    2-4 C HAPTER 2: S ETUP FOR C USTOM I NSTALLATION Performing the Preinstallation Pr ocedur e Preinstallation is important for pr oper setup of your W indows 95 system environment. Y ou must perform this procedur e to ensure that the latest NIC driver and the 3Com NIC Diagnostics (a Windows-based program) can be successfully installed. Follow these s[...]

  • Page 27

    Windows 95 Setup 2-5 Figure 2-3 non–Plug and Play BIOS Detected Scr een T o install the NIC using the 3Com Installation W izard Express installation option, see the EtherLink III ISA Network Interface Card Quick Guide that shipped with the 3C509B NIC. T o set up the NIC for installation using the 3Com Installation Wizard Custom installation optio[...]

  • Page 28

    2-6 C HAPTER 2: S ETUP FOR C USTOM I NSTALLATION 2 Insert EtherDisk diskette 1 in drive A. 3 Click Next . Windows 95 displays the Update Device Driver W izard again, this time confirming that it has found the updated NIC driver . See Figur e 2-5 . Figure 2-5 Updated Driver Found Scr een 4 Click Finish . The Insert Disk dialog box appears and promp[...]

  • Page 29

    Windows 95 Setup 2-7 Disabling Plug and Play on the NIC If your Windows 95 PC does not support Plug and Play , you must disable Plug and Play on the NIC before you can install the NIC software. Follow these steps to disable Plug and Play on the NIC: 1 After installing the NIC in the PC, turn the power on and boot Windows 95. 2 Insert EtherDisk disk[...]

  • Page 30

    2-8 C HAPTER 2: S ETUP FOR C USTOM I NSTALLATION Configuring the NIC This section describes the procedur e to install NIC software and configure the NIC when Plug and Play has been disabled on the NIC. Follow these steps to install the NIC software and configur e the NIC: 1 Double-click the My Computer icon, double-click the Control Panel icon, [...]

  • Page 31

    Windows 95 Setup 2-9 5 Insert EtherDisk diskette 1 in drive A and click Have Disk. The Install from Disk scr een appears, as shown in Figur e 2-8 . Figure 2-8 Install fr om Disk Screen 6 If it is not alr eady displayed in the Copy manufacturer’ s files from entry box, enter: a: 7 Click OK . The Select Device screen shown in Figur e 2-9 appears,[...]

  • Page 32

    2-10 C HAPTER 2: S ETUP FOR C USTOM I NSTALLATION Figure 2-10 I/O Range Assigned to the NIC Scr een 9 W rite down the I/O range setting displayed in the list box (or click Print , if you ar e connected to a printer), and then click Next . When you configure the NIC using the 3Com Installation Wizard, you must make sure that this setting matches th[...]

  • Page 33

    Windows NT Setup 2-11 Figure 2-11 provides a graphical overview of the steps r equired for installing and configuring the 3C509B NIC under Windows NT . . Figure 2-11 Windows NT NIC Installation Overview User guide Chapter 1 No Ye s Install Microsoft Networking Is Microsoft Networking installed? Install the NIC in your PC User guide Chapter 3 Windo[...]

  • Page 34

    2-12 C HAPTER 2: S ETUP FOR C USTOM I NSTALLATION Follow these steps to install and configure the 3C509B NIC under Windows NT : 1 Install the NIC in your PC. See Chapter 1 . 2 Boot Windows NT . 3 Double-click the My Computer Icon, double-click the Contr ol Panel icon, and then double-click the Network icon. The Network screen appears. 4 Click the [...]

  • Page 35

    3 3C OM I NSTALLATION W IZARD This chapter describes how to install and configure the 3C509B NIC under Windows 95 or W indows NT using the 3Com Installation Wizard Custom installation option. T o install the NIC using the Express installation option, see the EtherLink III ISA Network Interface Card Quick Guide . Custom Installation In the last ste[...]

  • Page 36

    3-2 C HAPTER 3: 3C OM I NSTALLATION W IZARD Configuring the NIC The NIC Configuration Settings screen appears, as shown in Figur e 3-2 . The list box displays recommended configuration settings for the NIC. Y ou can either accept the recommended settings or change one or more to suit your operating environment. Figure 3-2 NIC Configuration Sett[...]

  • Page 37

    T esting the NIC and the Network Connection 3-3 T o Modify Configuration Settings Follow these steps to change configuration settings in a Windows 95 non–Plug and Play PC: 1 Under Network Parameter , select I/O Base Address . 2 In the Set V alue selection box, click the scroll arrow to select the I/O range setting that you wrote down in “Con?[...]

  • Page 38

    3-4 C HAPTER 3: 3C OM I NSTALLATION W IZARD Follow these steps to test the NIC: 1 Click Perform NIC T est . While the test is running, a progr ess bar indicates test progr ess. If a test fails, a message indicates the error type. Click the Help button in the error message scr een to obtain more information. Chapter 5 pr ovides additional troublesho[...]

  • Page 39

    Installing TCP/IP Under Windows 95 3-5 Installing TCP/IP Under Windows 95 Installing and configuring TCP/IP is optional. If you want to access the Internet, you must install and configur e TCP/IP . Figure 3-5 TCP/IP Inquiry Scr een T o Not Install TCP/IP Follow these steps if you do not want to install TCP/IP: 1 Select the No radio button. 2 Clic[...]

  • Page 40

    3-6 C HAPTER 3: 3C OM I NSTALLATION W IZARD Figure 3-6 TCP/IP Configuration Scr een Configuring TCP/IP Under Windows 95 There ar e two ways to assign an IP address. Y ou can obtain an IP address automatically or specify an IP addr ess manually . Y our network administrator will specify which method to use, and if requir ed, provide an IP addr ess[...]

  • Page 41

    Configuring TCP/IP Under Windows 95 3-7 T o Specify an IP Address Manually Follow these steps to specify an IP address manually: 1 Select the Specify an IP address manually radio button. 2 Click Next . The Specify an IP Address scr een appears, as shown in Figur e 3-7 . . Figure 3-7 Specify an IP Addr ess Screen 3 Enter the IP addr ess. 4 Enter th[...]

  • Page 42

    3-8 C HAPTER 3: 3C OM I NSTALLATION W IZARD Configuring DNS Dynamic Name Server (DNS) converts a World Wide Web URL to an actual IP address. Y ou can configure DNS either automatically or manually depending on how your network is set up. When you click Next in the previous section, the DNS Configuration screen appears, as shown in Figur e 3-8 . [...]

  • Page 43

    Configuring DNS 3-9 T o Specify a DNS Address Manually Follow these steps to specify a DNS address manually: 1 Select the Specify DNS manually radio button if you are using a permanent DNS address. See Figur e 3-9 . Figure 3-9 Specifying a DNS Addr ess Screen If DNS has been previously configur ed on your PC, the fields on this screen may alr ea[...]

  • Page 44

    3-10 C HAPTER 3: 3C OM I NSTALLATION W IZARD Identifying Y our PC on the Network When you click Next in the previous section, the Network Identification screen appears, as shown in Figur e 3-10 . This screen enables you to identify your PC on the network. Contact your network administrator if you do not have information to enter in these fields. [...]

  • Page 45

    Configuring DynamicAccess Software 3-11 Configuring Dynamic Access Software The Dynamic Access feature set optimizes network performance. Dynamic Access softwar e includes P ACE Interactive Access technology , dRMON (distributed RMON) support, Efficient Multicast Control, and P ACE real-time and multimedia application support. P ACE enhances bot[...]

  • Page 46

    3-12 C HAPTER 3: 3C OM I NSTALLATION W IZARD T o Configure Dynamic Access Softwar e Follow these steps if you want to configure Dynamic Access software: 1 Double-click the 3Com P ACE Config icon shown in Figur e 3-11 . The P ACE Support Setup screen appears, as shown in Figur e 3-12 . Figure 3-12 P ACE Support Setup Screen 2 Select the Enable P [...]

  • Page 47

    Repeating a Previous Installation 3-13 Repeating a Previous Installation Y ou can save the configuration settings and test options that you selected during this installation for use in future installations. Saving settings is optional. When you click Next in the previous section, the Repeat Last Installation screen appears, as shown in Figur e 3-1[...]

  • Page 48

    3-14 C HAPTER 3: 3C OM I NSTALLATION W IZARD T o Save Installation Settings Follow these steps to save these configuration settings for future installations: 1 Select the Ye s radio button, and then click Next . The Confirm Installation Settings screen appears, as shown in Figur e 3-14 . Figure 3-14 Confirm Installation Settings Scr een 2 Select[...]

  • Page 49

    Repeating a Previous Installation 3-15 3 Enter the path for the EtherDisk diskette that you are using. This installation diskette is first copied to a temporary directory , and then that file is copied to the drive that you indicate. If you are saving to a diskette, insert a blank, formatted diskette in drive A. Upon completion, remove the disket[...]

  • Page 50

    3-16 C HAPTER 3: 3C OM I NSTALLATION W IZARD Completing the Installation and Configuration Procedur es for completing the installation and configuration differ for Windows 95 and W indows NT . Windows 95 This section describes how to complete the NIC installation and configuration under Windows 95 after you close the 3Com Installation Wizard. Th[...]

  • Page 51

    Completing the Installation and Configuration 3-17 Windows NT This section describes how to complete the NIC installation and configuration under Windows NT after you close the 3Com Installation Wizard. Clicking Finish on the Installation Complete scr een closes the 3Com Installation Wizard. W indows NT then displays the Adapters tab of the Netwo[...]

  • Page 52

    3-18 C HAPTER 3: 3C OM I NSTALLATION W IZARD Figure 3-19 Micr osoft TCP/IP Properties Scr een 2 Choose a method to configur e TCP/IP . There ar e two ways to assign an IP address. Y ou can obtain an IP address automatically or specify an IP addr ess manually . Y our network administrator will specify which method to use, and if requir ed, provide [...]

  • Page 53

    Completing the Installation and Configuration 3-19 ■ T o specify an IP address manually —Follow these steps to install and configure TCP/IP manually: a Select the Specify an IP address radio button. b Enter the IP address, subnet mask addr ess, and default gateway address in their r espective entry fields. c Click OK . Y ou are prompted to r[...]

  • Page 54

    [...]

  • Page 55

    4 S OFTWARE I NSTALLATION AND C ONFIGURATION U NDER W INDOWS 3. X This chapter describes how to install NIC software and configur e the NIC under DOS, Windows 3.1, or W indows for Workgroups. If your PC is running Windows 95 or W indows NT , go to Chapter 2 and Chapter 3 . Installing NetW are Drivers for DOS, Windows 3.1, and Windows for Workgr ou[...]

  • Page 56

    4-2 C HAPTER 4: S OFTWARE I NSTALLATION AND C ONFIGURATION U NDER W INDOWS 3. X Figure 4-1 Main Menu of the DOS Installation Pr ogram 5 Select Auto Install and Config for NetWare (AutoLink) and press Enter . The AutoLink program menu is displayed. 6 Select DOS , Windows 3.1x , or Windows for W orkgroups 3.11 and follow the prompts. 7 When the auto[...]

  • Page 57

    Installing Other Supported Network Drivers 4-3 Obtaining NetW are Loadable Modules Y ou can obtain current NetW are Loadable Modules (NLMs) for the NetW are servers listed in T able 4-1 fr om the Novell Web site, www .support.novell.com. The 3C509B NIC no longer supports NetWare 3.11 and 4.0x servers. Installing Other Supported Network Drivers T ab[...]

  • Page 58

    4-4 C HAPTER 4: S OFTWARE I NSTALLATION AND C ONFIGURATION U NDER W INDOWS 3. X Removing NIC Software EtherDisk diskette 2 includes an uninstallation pr ogram to remove the 3C509B NIC software. T o run the uninstallation program, at the DOS pr ompt, Enter: un3c509.exe The NIC software is r emoved from your PC. Configuring the NIC This section desc[...]

  • Page 59

    Reconfiguring the NIC 4-5 Figure 4-2 NIC Configuration Scr een 7 Select Auto Configure and pr ess Enter . The I/O base address, interrupt r equest level, and transceiver type are automatically configur ed to settings that do not conflict with other devices in your PC. T o change settings, follow the steps in “Changing Configuration Settings[...]

  • Page 60

    4-6 C HAPTER 4: S OFTWARE I NSTALLATION AND C ONFIGURATION U NDER W INDOWS 3. X The following procedur es are general. If you r equire more detail, see the configuration documentation that accompanied your PC. Changing NIC Configuration fr om ISA to EISA Follow these steps to configure the 3C509B ISA NIC for an EISA PC: 1 Run the installation pr[...]

  • Page 61

    Reconfiguring the NIC 4-7 If you are pr ompted for the wrong !TCM file: a T ur n the power off and r emove the NIC. b Clean the edge connectors on the NIC. c Reinsert the NIC in the slot. Make sure the NIC is fully seated in the slot. d T ur n the power on. Y ou should now be prompted for the correct !TCM file. Changing NIC Configuration fr om [...]

  • Page 62

    4-8 C HAPTER 4: S OFTWARE I NSTALLATION AND C ONFIGURATION U NDER W INDOWS 3. X Changing Configuration Settings Figure 4-2 , the NIC Configuration screen, shows the curr ent configuration settings for the installed NIC. Y ou can change the default settings to: ■ Disable Plug and Play ■ Use a boot PROM ■ Optimize driver performance for a sp[...]

  • Page 63

    Changing Configuration Settings 4-9 Follow these steps to change the configuration settings: 1 Run the installation pr ogram described in “Confi guring the NIC ” earlier in this chapter . 2 Fr om the main menu (see Figur e 4-1 ), select Configuration and Diagnostic Program . 3 If multiple NICs ar e installed in the PC, use the arrow keys to[...]

  • Page 64

    [...]

  • Page 65

    5 W INDOWS 95 AND W INDOWS NT T ROUBLESHOOTING This chapter explains how to isolate and solve problems that may occur when you install the 3C509B NIC in a PC running Windows 95 or W indows NT . Checklist If you experience problems installing the NIC, first check these items: ■ Check the NIC LED, as described in “Link LED ” in Chapter 1 . ■[...]

  • Page 66

    5-2 C HAPTER 5: W INDOWS 95 AND W INDOWS NT T ROUBLESHOOTING Changing the I/O Base Address or the Interrupt Request Level If you discover that you have a resour ce conflict, you can change the I/O base address or the interrupt r equest level (IRQ). If you are adding new hardwar e to your system, you may need to change a resour ce assignment to avo[...]

  • Page 67

    Changing the I/O Base Address or the Interrupt Request Level 5-3 Windows NT Follow these steps to change the IRQ level assignment or the I/O base address in a Windows NT PC: 1 Double-click the 3Com icon in the taskbar tray . The General tab of the 3Com NIC Diagnostics program appears. 2 Select the Configuration tab. 3 Select the r esource (I/O bas[...]

  • Page 68

    5-4 C HAPTER 5: W INDOWS 95 AND W INDOWS NT T ROUBLESHOOTING Installing Multiple NICs in a Windows NT PC If you are installing multiple 3C509B NICs in a Windows NT 4.0 PC, you cannot use the 3Com Installation Wizard to install the NICs. Use the following procedur e to ensure that the NICs maintain separate resour ce assignments and are installed fr[...]

  • Page 69

    Installing Multiple NICs in a Windows NT PC 5-5 11 Click Close . The Microsoft TCP/IP Pr operties screen appears. 12 Fr om the Adapter box, select 3Com EtherLink III 3C509 ISA Adapter , select a method of assigning the TCP/IP address, and then click OK . Messages are displayed, and you ar e prompted to r eboot Windows NT . 13 Click Ye s . The NIC i[...]

  • Page 70

    5-6 C HAPTER 5: W INDOWS 95 AND W INDOWS NT T ROUBLESHOOTING 8 Fr om the Adapter box, select 3Com EtherLink III 3C509 ISA Adapter , select a method of assigning the TCP/IP address, and then click OK . Messages are displayed, and you ar e prompted to r eboot. 9 Click No , and then double-click the 3Com icon in the taskbar tray to start the 3Com NIC [...]

  • Page 71

    Diagnostic T esting Under W indows 95 and Windows NT 5-7 T able 5-1 shows the various tab screens that are available within the 3Com NIC Diagnostics program. . T able 5-1 3Com NIC Diagnostics Program T ab Screens Tab Description General The General tab is the first screen to appear when you start the diagnostic program. This screen identifies the N[...]

  • Page 72

    5-8 C HAPTER 5: W INDOWS 95 AND W INDOWS NT T ROUBLESHOOTING Running T ests T wo tests help you troubleshoot problems with the NIC: the NIC test and the network test. NIC T est Run the NIC test to determine that the NIC is working correctly . Be sure to run this test after you have verified that the network is functioning. Follow these steps to ru[...]

  • Page 73

    Reinstalling NIC Software 5-9 Follow these steps to uninstall the NIC software in a PC running Windows 95 or W indows NT . 1 Double-click the My Computer icon, double-click the Contr ol Panel icon, and then double-click the Network icon. 2 Select the 3C509B NIC. ■ For Windows 95 —On the Configuration tab, select the 3Com EtherLink III ISA NIC.[...]

  • Page 74

    5-10 C HAPTER 5: W INDOWS 95 AND W INDOWS NT T ROUBLESHOOTING Performing Automated Installations This section describes how to install and configure 3C509B NICs when you want to perform multiple installations automatically or when you must reinstall the NIC softwar e because it has been lost or corrupted. This procedure uses configuration setting[...]

  • Page 75

    6 W INDOWS 3. X T ROUBLESHOOTING This chapter explains how to isolate and solve problems that may occur when you install the 3C509B NIC in a PC running DOS, Windows 3.1, or W indows for Workgroups. Checklist If you experience problems installing the NIC, first check these items: ■ Check the NIC LED, as described in “Link LED ” in Chapter 1 .[...]

  • Page 76

    6-2 C HAPTER 6: W INDOWS 3. X T ROUBLESHOOTING Diagnostic tests are divided into thr ee groups: ■ The Group 1 tests check the physical components, connectors, and circuitry on the NIC. ■ The Group 2 Network Loopback T est (for the 3C509B-TPC and COMBO NICs only) checks to see if the NIC can transmit and receive data thr ough the coaxial transce[...]

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    Diagnostic T esting Under W indows 3.x 6-3 Follow these steps to run the Group 1 tests: 1 Fr om the T est menu, select Run T ests and press Enter . The Run T ests dialog box appears with the Start button already selected. 2 Pr ess Enter to start the tests. Group 1 tests run 10 times (default setting) unless you specify otherwise. The test results a[...]

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    6-4 C HAPTER 6: W INDOWS 3. X T ROUBLESHOOTING Starting the Group 2 T est Follow these steps to run the Group 2 test on either the 3C509B-TPC or 3C509B-COMBO NIC: 1 Connect the loopback plug to the r ound BNC connector on the NIC. 2 Start the Configuration and Diagnostic Pr ogram, as described in “Starting the DOS Confi guration and Diagnostic [...]

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    Diagnostic T esting Under W indows 3.x 6-5 The main window of the diagnostic program is displayed. 3 Fr om the T est menu, select Echo Server , and then click Start . A message confirms that your PC is now set up as an echo server . Starting the Group 3 T est Follow these steps to run the Group 3 test on the 3C509B NIC: 1 Start the Configuration [...]

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    6-6 C HAPTER 6: W INDOWS 3. X T ROUBLESHOOTING Getting Help If a T est Fails If a diagnostic test fails, the NIC may not be defective. The problem may be incorr ect configuration settings, settings that conflict with other NICs, or improper installation. For more information about a failed diagnostic test: ■ Select the test that failed in the R[...]

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    A S PECIFICATIONS This appendix lists specifications, pin assignments, and cable requir ements for the 3C509B NIC. NIC Specifications Network Interface 3C509B-TP 3C509B-TPO Ethernet IEEE 802.3i 10BASE-T industry standard for a 10 Mbps baseband CSMA/CD local area network 3C509B-COMBO 3C509B-TPC IEEE 802.3i 10BASE-T and Ethernet IEEE 802.3 industry[...]

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    A-2 A PPENDIX A: S PECIFICATIONS RJ-45 Connector Pin Assignments Figure A-1 shows the RJ-45 connector pin assignments. Figure A-1 RJ-45 Connector Pin Assignments AUI Connector Pin Assignments T able A-1 lists the pin assignments for the AUI (attachment unit interface) connector . 8 7 RD- 6 5 4 RD+ 3 TD- 2 TD+ 1 8 T able A-1 AUI Connector Pin Assign[...]

  • Page 83

    Cable Specifications A-3 Cable Specifications In order to maintain compliance with the limits of a Class B digital device, 3Com requir es that you use quality interface cables when connecting to this device. Changes or modifications not expressly approved by 3Com could void the user’ s authority to operate this equipment. Examples of supported[...]

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    [...]

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    B A DVANCED PACE F EATURES This appendix describes P ACE advanced features and how to use them. Additional Ranges T ab The Additional Ranges tab of the 3Com P ACE Support Setup screen allows you to add information for P ACE-supported applications that are not listed in the list box on the Supported Applications tab. Refer to the user guide that cam[...]

  • Page 86

    B-2 A PPENDIX B: A DVANCED PACE F EATURES 4 Select the appropriate pr otocol for that application. Refer to the application’ s user guide for the recommended pr otocol. Some applications support multiple protocols and use dif ferent port or socket ranges for each protocol. If the application in question uses multiple protocols, the range and pr o[...]

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    Advanced Options T ab B-3 The following advanced values can be modified to regulate P ACE traffic on the network. FIFO Packet Threshold Controls the number of non-P ACE packets that the network driver allows in the FIFO ahead of P ACE packets. A smaller number decreases the time between P ACE packets, but it can also decrease performance. The r e[...]

  • Page 88

    B-4 A PPENDIX B: A DVANCED PACE F EATURES Disable Switch Packet Prioritization This option disables modification of Ethernet packets used for prioritization of multimedia traffic within 3Com switch pr oducts. For example, disabling switch packet prioritization can sometimes alleviate the failure to make a multimedia connection between a P ACE-ena[...]

  • Page 89

    C C ROSSOVER C ABLE T ROUBLESHOOTING T IPS When you work with 10BASE-T cabling, concentrators, and NICs from dif ferent vendors, it is possible to connect everything but still have no communication between file servers and workstations. When there ar e several unknown variables, it is difficult to determine which component is failing. Start with [...]

  • Page 90

    C-2 A PPENDIX C: C ROSSOVER C ABLE T ROUBLESHOOTING T IPS 2 T o make a crossover cable, connect TD+ to RD+ and TD– to RD–. The cable performs the crossover that is usually performed by the hub. Figur e C-1 shows the pinouts for the crossover cable: . Figure C-1 Straight-Thr ough and Crossover Cable Pinouts If the file server and client PC func[...]

  • Page 91

    D T ECHNICAL S UPPORT 3Com provides easy access to technical support information through a variety of services. This appendix describes these services. Information contained in this appendix is correct at time of publication. For the very latest, we recommend that you access 3Com Corporation’ s World Wide Web site as described below . Online T ec[...]

  • Page 92

    D-2 A PPENDIX D: T ECHNICAL S UPPORT Access by Analog Modem T o reach the service by modem, set your modem to 8 data bits, no parity , and 1 stop bit. Call the telephone number nearest you: Access by Digital Modem ISDN users can dial in to 3ComBBS using a digital modem for fast access up to 56 Kbps. T o access 3ComBBS using ISDN, use the following [...]

  • Page 93

    Support from Y our Network Supplier D-3 Local access numbers are available within the following countries: 3ComForum on CompuServe Online Service 3ComForum is a CompuServe-based service containing patches, software, drivers, and technical articles about all 3Com pr oducts, as well as a messaging section for peer support. T o use 3ComForum, you need[...]

  • Page 94

    D-4 A PPENDIX D: T ECHNICAL S UPPORT Support from 3Com If you are unable to r eceive support from your network supplier , technical support contracts are available fr om 3Com. Contact your local 3Com sales office to find your authorized service provider using one of these numbers: Regional Sales Office Telephone Number 3Com Corporation P.O. Box 5[...]

  • Page 95

    Support from 3Com D-5 3Com GmbH Austria Czech Republic/Slovak Republic Germany (Central European HQ) Hungary Poland Switzerland 43 1 513 4323 420 2 21845 800 49 30 34 98790 (Berlin) 49 89 627320 (Munich) 36 1 250 83 41 48 22 6451351 41 31 996 14 14 3Com Ireland 353 1 820 7077 3Com Latin America U.S. Headquarters Northern Latin America Argentina Bra[...]

  • Page 96

    D-6 A PPENDIX D: T ECHNICAL S UPPORT Returning Products for Repair Before you send a pr oduct directly to 3Com for r epair , you must first obtain a Return Materials Authorization (RMA) number . Products sent to 3Com without RMA numbers will be r eturned to the sender unopened, at the sender’ s expense. T o obtain an RMA number , call or fax: Co[...]

  • Page 97

    I NDEX Numbers 3C509B NIC specifications 1-2 3Com Bulletin Board Service (3ComBBS) D-1 3Com Installation Wizard 3-1 Custom installation 2-1 Express installation 2-1 3Com sales offices D-4 3Com URL D-1 3ComFacts D-2 3ComForum D-3 A attachment unit interface (AUI) A-2 AUI connector 1-2, 1-7, A-2 AUI port, slide latch 1-7 AutoLink program 4-1 AUTOLI[...]

  • Page 98

    2 I NDEX drivers, installing supported Novell NetW are 4-1 Windows 3.1/DOS 4-1 Windows 95 2-5 Windows for Workgroups 4-1 Windows NT 2-10 Dynamic Access software 3-11 Dynamic Access tab 5-7 E EISA, reconfiguring to ISA 4-7 Express installation 2-1 F fax service. See 3ComFacts G gateway server 3-7 entering the address 3-7 General tab 5-7 Group 1 tes[...]

  • Page 99

    I NDEX 3 S saving installation settings 3-14 server address, entering the DNS 3-9 server , DHCP , testing 3-6 settings, changing configuration 4-8 slide latch, AUI port 1-7 software installing Windows 95 2-5 Windows NT 2-10 reinstalling 5-9 specifications 1-2, A-1 network interface A-1 operating voltage requir ements A-1 static electricity 1-3 St[...]

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    [...]

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    3Com Corporation L IMITED W ARRANTY H ARDWARE 3Com warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for the following lengths of time from the date of purchase from 3Com or its Authorized Reseller: If a product does not operate as warranted above during the applicable warranty period[...]

  • Page 102

    3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY [...]

  • Page 103

    FCC D ECLARATION OF C ONFORMITY We declare under our sole responsibility that the to which this declaration relates, is in conformity with the following standards or other normative documents: ■ ANSI C63.4-1992 Methods of Measurement ■ 15.107 (e)Class B Conducted Limits 15.109 (g)Class B Radiated Emissions Limits 3Com Corporation , 5400 Bayfron[...]

  • Page 104

    standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov. 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation delivered to you under this License Agreem[...]

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