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Plantronics BlackWire C520-M manual

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Table of contents for the manual

  • Page 1

    Bl ac kw ir e ™ C 51 0- M/ C5 20 -M USB Co rde d H ead set Use r G uid e TM[...]

  • Page 2

    Contents Welcome 3 System Requirements 3 Need More Help? 3 What's in the package 4 Basics 5 Wearing Your Headset 6 Fit Headset 6 Daily Use 7 Connect PC and Call 7 Incoming/Outgoing Calls 7 Adjust Your Headset Volume 8 Mute a Call 8 Optional Plantronics Spokes software 9 Plantronics Control Panel 9 Applications tab 9 Preferences tab 10 About ta[...]

  • Page 3

    Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Blackwire C510-M/C520-M headset. Please refer to the safety instructions in the quick start guide for important product safety information prior to installation or use of the product. Computer • Supported Operating Systems: W[...]

  • Page 4

    Blackwire C510M Headset with inline controller (monaural) Blackwire C520M Headset with inline controller (stereo) Carrying case What's in the package 4[...]

  • Page 5

    Headset inline control icons Function Answer/End button Answers or ends a call Incoming call Flashes green On a call Solid green Volume up button Increases the listening volume Volume down button Decreases the listening volume Mute/Unmute button Mutes/unmutes the headset microphone Solid red when muted Smart Sensor ™ technology Sensors detect whe[...]

  • Page 6

    1 Slide the hea dband un til it fits com fortably over b oth ears . 2 If sti ll too tight, s tretch t he head band for better comfort . 3 For op timal v oice cla rity, b end the boom and place the micr ophone close to mouth. Wearing Your Headset Fit He adse t 6[...]

  • Page 7

    1 Ensure Micros oft Lync is run ning on your PC. 2 Connec t the h eadset i nto the USB por t of the comput er. The headset will au tomatica lly pow er on. 3 Check your Au dio Sett ings. Co nfirm t he speak er and micropho ne sett ings for your PC softph one are se t to Pl antronic s C510/C 520. • PC Aud io Setu p for Wi ndows 7 and Win dows 8 Go [...]

  • Page 8

    Listen ing Vol ume 1 Press the vol ume up b utton ( ) on the head set inl ine cont rol to increase listeni ng volu me. 2 Press the vol ume down button ( ) on the headse t inline contro l to dec rease li stening volume. 1 During a call , press the mut e button on the headset inline control to mute the mic rophone . When m ute is on, the mute LED is [...]

  • Page 9

    Optional Plantronics Spokes software must be downloaded to access the Plantronics Control Panel. Install Spokes software by visiting plantronics.com/software and click on the download button. To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel. The Applications tab displays the status of Plantronics supp[...]

  • Page 10

    Allows you to set preferences for: • Media player Modify call action: Pause, Play, Mute or Do Nothing • General use • Lync presence based on wearing state When headset is put on, or removed set presence to: Available, Busy, Do not disturb, Be right back or Offline Provides online access to the user guide and support and displays your headset [...]

  • Page 11

    Using Plantro nics Upd ate Man ager, yo u can do wnload new soft ware an d firmwa re versi ons when t hey are availab le. To change s ettings such as checkin g for u pdates m anually or automa tically or to i nstall new upda tes, go to the Start me nu > Pr ograms > Plantro nics > Plantr onics U pdate Ma nager. Check for Updates Automatical[...]

  • Page 12

    I cannot hear caller. Listening volume is too low. Press the volume up button on the headset. The USB headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device. For Windows XP systems • Go to Control Panel > Sounds and Audio Devices > Aud[...]

  • Page 13

    For Windows Vista and Windows 7 systems • Go to Control Panel > Sound > Recording tab. • Highlight your device choice, select the Set Default button and click OK. For Mac OS X • Choose Apple menu > System Preferences and click Sound. • Click Output, and then select “Internal Speakers” or your device choice. My headset stops res[...]

  • Page 14

    NEED MORE HELP? www.plantronics.com/support Plantronics, Inc. Plantronics BV 345 Encinal Street Santa Cruz, CA 95060 United States South Point Building C Scorpius 140 2132 LR Hoofddorp Netherlands © 2013 Plantronics, Inc. All rights reserved. Plantronics, the logo design, and Blackwire are trademarks or registered trademarks of Plantronics, Inc. A[...]