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Plantronics Savi Office WO200 manual

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Table of contents for the manual

  • Page 1

    Savi ® Office WO200 Wi r e le ss H ea ds et S ys te m with Optional HL10 ™ Lifter User Guide[...]

  • Page 2

    Plantronics Savi User Guide W elcome Congratulations on purchasing your new Plantr onics product. This guide contains instructions for setting up and using your Savi Office WO200 (WO1 Base and WH200/WH210 Headset) Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installatio[...]

  • Page 3

    Contents Plantronics Savi User Guide 1 Package Contents and Features ........................... 4 1.1 Savi Base ................................................................. 4 1.2 Savi Headset ............................................................ 5 1.3 HL10 Lifter (Optional) ............................................... 6 2 Base Set U[...]

  • Page 4

    Plantronics Savi User Guide 4 Savi WO1 Base Features 1.1 Savi WO1 Base Base T elephone Interface Cable USB Cable CD includes: • Plantronics Softwar e • Animated Setup Guide • Complete User Guide Base Power Supply T elephone Interface Cable Jack Power Jack Handset Lifter Jack 1 Package Contents and Featur es USB Port Desk Phone Speaking V olum[...]

  • Page 5

    Plantronics Savi User Guide 5 1.2 Savi WH200/WH210 Headset Eartips Indicator Light Microphone Charge Cradle Headset with Pre-Installed Eartip Call Control Button Savi WH200/WH210 Headset Features V olume Down Button (also controls mute) V olume Up Button (also controls switching functions)[...]

  • Page 6

    Plantronics Savi User Guide 6 1.3 HL10 Lifter (Optional) Additional HL10 Lifter Parts (If Required) HL10 Lifter Accessory Jack Ringer Microphone Extender Arm For Nortel i2004 phones only Handset Lifter Arm Power Cord Height Switch Ringer Microphone Jack (remove cover)[...]

  • Page 7

    Plantronics Savi User Guide 7 2 Base Set Up 2.1 Attaching Charge Cradle to Base 1 Connect the headset charge cradle to the base. Push firmly on the cradle until the cradle snaps in to place. 2.2 Connecting Base to Desk Phone 1 Connect the telephone interface cable to the telephone interface cable jack on the base. 2 Disconnect the handset coil cor[...]

  • Page 8

    Plantronics Savi User Guide 8 3 Headset Set Up 3.1 Fitting Headset The headset comes with a pre-installed eartip. T o install a dif ferent eartip see the following: 1 Remove the pre-installed eartip by pushing in and turning the eartip CLOCKwise, then pull firmly . 2 Choose the size and style of eartip that fits most comfortably . Align eartip ta[...]

  • Page 9

    Plantronics Savi User Guide 9 4.1 Checking Configuration 1 If your desk phone has a volume control set it to mid- range. 2 On the base, ensure the Configuration Switch is set to “A” and the Desk Phone Speaking V olume and Desk Phone Listening V olume are both set to 3. NOTE For most phones, these factory default settings will sound the best. [...]

  • Page 10

    Plantronics Savi User Guide 10 5 Lifter Set Up (Optional) 5.1 Installing Lifter 5.2 If Y ou Do Not Hear a Dial T one 1 If you do not hear a dial tone, raise the lifter height switch to the next highest position. 1 Firmly press the handset lifter power cor d into the handset lifter jack. 2 While wearing your headset, slide the handset lifter arm und[...]

  • Page 11

    Plantronics Savi User Guide 11 5.3 Additional Parts (If Required) Extender Arm 1 2 2 1 2 3 Use extender arm when the handset lifter needs additional stability lifting and returning handset to cradle. 1 Slide extender arm onto lifter . 2 Stabilizers can be shifted left and right. Position stabilizers on outsides of handset to gently grip the phone. [...]

  • Page 12

    Plantronics Savi User Guide 12 6 PC Set Up 6.1 Installing USB Cable 1 Connect the USB cable to the USB port on the back of the base. 2 Connect the other end of the USB cable to the USB port of the PC. 6.2 Installing Plantronics Softwar e 1 In the interactive setup guide located on the CD, select Step 6.2 Installing Plantronics Softwar e. 2 Click on[...]

  • Page 13

    Plantronics Savi User Guide 13 7 Using Y our Savi Office Wir eless Headset System IMPORT ANT It is highly recommended that you install the Plantronics softwar e. Though your Savi Office system will operate without the software it will limit the system’ s full capabilities. Powering Up Headset If the headset battery is charged the headset is aut[...]

  • Page 14

    Plantronics Savi User Guide 14 Placing, Answering, and Ending Calls with PC With Plantronics Softwar e* Without Plantronics Softwar e T o place a call 1. Dial number from the supported softphone application*** 1. Short press call contr ol button on headset** or short press base PC talk button 2. Dial number from softphone application T o answer a c[...]

  • Page 15

    Plantronics Savi User Guide 15 Headset Docked Headset Undocked Double press the subscription button on the base. The subscription light will flash red and green. When the subscription light becomes solid green, the headset and base are subscribed to one another . Double press the subscription button on the base. The subscription light will flash [...]

  • Page 16

    Plantronics Savi User Guide 16 T oggling On/Off Over -the-Air Subscription The Savi Office system ships with the over -the-air subscription enabled. Y ou can toggle on or off over -the-air subscription using the subscription button on the base. With the master headset u n d o c k e d and the system idle, press the subscription button for three sec[...]

  • Page 17

    Plantronics Savi User Guide 17 Headset Status Headset Indicator Light Headset charging Off Headset fully charged Off Headset in-use Flashes green Subscribing Solid green Headset Indicator Light T oggling On/Off Headset In-Use Indicator Light If you are not on a call, you can toggle the headset in-use indicator light on and off by pr essing the head[...]

  • Page 18

    Plantronics Savi User Guide 18 8 Plantr onics Softwar e Platform Softphone Support Download Plantronics softwar e for remote call answer/end with supported softphones at plantronics.com/softwar e. Remote call answer/end from the Savi headset is available for all softphones with no additional steps by the user except Skype™. For a list of supporte[...]

  • Page 19

    Plantronics Savi User Guide 19 Plantr onics Control Panel User prefer ences and various device settings can be changed using the Plantronics Control Panel. T o start this pr ogram, click Start>Programs>Plantr onics then open Plantronics Control Panel. Battery Life At the lower left corner of the screen (and for all software scr eens), you wil[...]

  • Page 20

    Plantronics Savi User Guide 20 Feature Settings Default General Mute T one Standard/Low/Of f Standard Deskphone Ringtone Sound 1/Sound 2/Sound 3 Sound 1 Deskphone V olume Standard/Low/Of f Standard PC Ringtone Sound 1/Sound 2/Sound 3 Sound 2 PC V olume Standard/Low/Of f Standard System T ones Standard/Low/Of f Standard Second Inbound Call Ring Cont[...]

  • Page 21

    Plantronics Savi User Guide 21 Feature Settings Default Media Player Action to Media Player – When a call begins – When a call ends Mute/pause/do nothing Unmute/play/do nothing Pause Play General Launch audio devices control panel (Provides a shortcut to the Windows Sounds and Audio Devices control panel.) Default Softphone (Displays the defaul[...]

  • Page 22

    Plantronics Savi User Guide 22 Help for Device Settings - Base Help for Device Settings - Advanced Range* Range can be minimized to help with PC buzzing, improve user density , or restrict range of users. When Range is set to HIGH a user will have up to 300 feet of range. When Range is set to MEDIUM a user will have up to 150 feet of range. When Ra[...]

  • Page 23

    Plantronics Savi User Guide 23 9 T r oubleshooting and Common Questions I can’t hear a dial tone at the headset. Make sure your headset is charged. Make sure your headset is subscribed to base. See Subscribing a Master Headset on page 15. Press the call contr ol button on your headset. Make sure the lifter is lifting the handset high enough to op[...]

  • Page 24

    Plantronics Savi User Guide 24 I can no longer hear any audio through my PC Speakers. For Windows XP Systems: Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel. • Under “Sound playback” change the default setting from Savi Ofce to your PC speakers. Click “OK” to confirm your change. For[...]

  • Page 25

    © 2010 Plantronics, Inc. All rights r eserved. Plantronics, the logo design, HL10, Savi, Sound Innovation are trademarks or register ed trademarks of Plantronics, Inc. Windows is a registered trademark of Micr osoft Corporation. Nortel is a trademark of Nortel Networks. Skype is a register ed trademark of Skype Limited. All other trademarks are pr[...]