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Plantronics WO100 manual

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Table of contents for the manual

  • Page 1

    Savi ® Office WO100 wir eless headset system with optional HL10 ™ lifter User guide[...]

  • Page 2

    Plantronics Savi User Guide W elcome Congratulations on purchasing your new Plantr onics product. This guide contains instructions for setting up and using your Savi Office WO100 (WO1 base and WH100/WH110 headset) wireless headset system. Please r efer to the separate safety instructions for important product safety information prior to installati[...]

  • Page 3

    Contents Plantronics Savi User Guide 1 Package Contents and Features ............................. 4 1.1 Savi Base ................................................................. 4 1.2 Savi Headset ........................................................... 5 1.3 HL10 Lifter (Optional) ................................................ 6 2 Base Set[...]

  • Page 4

    Plantronics Savi User Guide 4 Savi WO1 base features 1.1 Savi WO1 base Base T elephone interface cable USB cable Base power supply 1 Package contents and featur es CD includes: • Plantronics softwar e • Animated setup guide • Complete user guide Desk Phone speaking volume PC talk button Indicator light Indicator light Desk phone talk button S[...]

  • Page 5

    Plantronics Savi User Guide 5 Headband 1.2 Savi WH100/WH110 headset Ear loop Indicator light Microphone Charging cradle Headset with pre-installed ear loop and Ear T ab Call control button (also contr ols volume, mute and switching functions) Savi WH100/WH110 headset features Ear T ab Extra Ear T ab Foam Ear Cushions[...]

  • Page 6

    Plantronics Savi User Guide 6 1.3 HL10 lifter (optional) Additional HL10 lifter parts (if requir ed) HL10 lifter Accessory jack Ringer microphone Extender arm For Nortel i2004 phones only Handset lifter arm Power cord Height switch Ringer microphone jack (remove cover)[...]

  • Page 7

    Plantronics Savi User Guide 7 2 Base set-up 2.1 Attaching charging cradle to base 1 Connect the headset charging cradle to the base. Push firmly on the cradle until the cradle snaps into place. 30 cm 15 cm 2.2 Connecting base to desk phone 1 Connect the telephone interface cable to the telephone interface cable jack on the base. 2 Disconnect the h[...]

  • Page 8

    Plantronics Savi User Guide 8 3.2 Docking and charging the headset 1 Gently push the headset into the charging cradle. The charging indicator light on the base will flash green to indicate that the headset battery is charging. 2 Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours. The indicator light will turn solid[...]

  • Page 9

    Plantronics Savi User Guide 9 4 Configuration and test call 7 If the dial tone still does not sound clear , adjust the Configuration Switch until the dial tone sounds the best. NOTE Multiple settings might work with your phone; however , only one is the optimal position. 8 Press the call contr ol button on the headset to complete configuration. [...]

  • Page 10

    Plantronics Savi User Guide 10 5 Lifter set-up (optional) 5.1 Installing lifter 5.2 If you do not hear a dial tone 1 If you do not hear a dial tone, raise the lifter height switch to the next highest position. 1 Firmly press the handset lifter power cor d into the handset lifter jack. 2 While wearing your headset, slide the handset lifter arm under[...]

  • Page 11

    Plantronics Savi User Guide 11 5.3 Additional parts (if requir ed) Extender arm 1 2 2 1 2 3 Use extender arm when the handset lifter needs additional stability lifting and returning handset to cradle. 1 Slide extender arm onto lifter . 2 Stabilisers can be shifted left and right. Position stabilisers on outside of handset to gently grip the phone. [...]

  • Page 12

    Plantronics Savi User Guide 12 6 PC set-up 6.1 Installing USB cable 1 Connect the USB cable to the USB port on the back of the base. 2 Connect the other end of the USB cable to the USB port of the PC. 6.2 Installing Plantronics softwar e 1 In the interactive set-up guide located on the CD, select Step 6.2 Installing Plantronics softwar e . 2 Click [...]

  • Page 13

    Plantronics Savi User Guide 13 7 Using your Savi Office wir eless headset system IMPORT ANT It is highly recommended that you install the Plantronics softwar e. Though your Savi Office system will operate without the software, running it without the softwar e will limit the system's full capabilities. Powering up headset If the headset batte[...]

  • Page 14

    Plantronics Savi User Guide 14 Placing, answering and ending calls with PC With Plantronics softwar e* Without Plantronics softwar e T o place a call 1. Dial number from the supported softphone application*** 1. Briefly press call contr ol button on headset** or briefly press base PC talk button 2. Dial number from softphone application T o answe[...]

  • Page 15

    Plantronics Savi User Guide 15 Conferencing in up to thr ee additional headsets While on a call, you can subscribe up to three additional headsets to your base for conferencing. As you add headsets to the base, an additional headset icon will appear in the Plantronics Softwar e screen with a number fr om 1 to 3 indicating the number of additional h[...]

  • Page 16

    Plantronics Savi User Guide 16 T oggling on/off over -the-air subscription The Savi Office system ships with the over -the-air subscription enabled. Y ou can toggle on or off over -the-air subscription using the subscription button on the base. With the master headset u n d o c k e d and the system idle, press the subscription button for three sec[...]

  • Page 17

    Plantronics Savi User Guide 17 Headset Status Headset Indicator Light Headset charging Off Headset fully charged Off Headset in-use Flashes green Subscribing Solid green Headset Indicator Light T oggling On/Off Headset In-Use Indicator Light If you are not on a call, you can toggle the headset in-use indicator light on and off by pr essing the head[...]

  • Page 18

    Plantronics Savi User Guide 18 8 Plantr onics Softwar e Platform Softphone Support Download Plantronics softwar e for remote call answer/end with supported softphones at plantronics.com/softwar e. Remote call answer/end from the Savi headset is available for all softphones with no additional steps by the user except Skype™. For a list of supporte[...]

  • Page 19

    Plantronics Savi User Guide 19 Plantr onics Control Panel User prefer ences and various device settings can be changed using the Plantronics Control Panel. T o start this pr ogram, click Start>Programs>Plantr onics then open Plantronics Control Panel. Battery Life At the lower left corner of the screen (and for all software scr eens), you wil[...]

  • Page 20

    Plantronics Savi User Guide 20 Feature Settings Default General Mute T one Standard/Low/Of f Standard Deskphone Ringtone Sound 1/Sound 2/Sound 3 Sound 1 Deskphone V olume Standard/Low/Of f Standard PC Ringtone Sound 1/Sound 2/Sound 3 Sound 2 PC V olume Standard/Low/Of f Standard System T ones Standard/Low/Of f Standard Second Inbound Call Ring Cont[...]

  • Page 21

    Plantronics Savi User Guide 21 Feature Settings Default Media Player Action to Media Player – When a call begins – When a call ends Mute/pause/do nothing Unmute/play/do nothing Pause Play General Launch audio devices control panel (Provides a shortcut to the Windows Sounds and Audio Devices control panel.) Default Softphone (Displays the defaul[...]

  • Page 22

    Plantronics Savi User Guide 22 Default settings Help for Device Settings - Base Help for Device Settings - Advanced Range* Range can be minimized to help with PC buzzing, improve user density , or restrict range of users. When Range is set to HIGH a user will have up to 300 feet of range. When Range is set to MEDIUM a user will have up to 150 feet [...]

  • Page 23

    Plantronics Savi User Guide 23 9 T r oubleshooting and common questions I can’t hear a dial tone at the headset. Make sure your headset is charged. Make sure your headset is subscribed to base. See Subscribing a Master Headset on page 15. Press the call contr ol button on your headset. Make sure the lifter is lifting the handset high enough to op[...]

  • Page 24

    Plantronics Savi User Guide 24 I can no longer hear any audio through my PC speakers. For Windows XP Systems: Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel. • Under “Sound playback” change the default setting from Savi Ofce to your PC speakers. Click “OK” to confirm your change. For[...]

  • Page 25

    Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 USA plantronics.com For product support, contact us at plantr onics.com/support. © 2010 Plantronics, Inc. All rights r eserved. Plantronics, the logo design, HL10, Savi, and Sound Innovation are trademarks or r egistered trademarks of Plantr onics, Inc. W indows is a register ed trademark o[...]