Polycom 1725-11530-310 manual

March, 2009 Edition 1725-11530-310 Rev. C SIP 3.1.2B Administrator’ s Guide for the Polycom ® SoundPoint ® IP/SoundStation ® IP Family SIP 3.1.2B[...]

Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format. As between the part[...]

iii About This Guide The Administrator’s Guide for the SoundPoint IP / SoundStation IP family is for administrators who need to c onfigure, customize, manage, and troubleshoot SoundPoint IP / SoundSta tion IP phone systems. This guide covers the SoundPoint IP 301, 3 20, 330, 430, 501, 550, 560, 600, 601, 65 0, and 670 desktop phones, and the Soun[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP iv[...]

v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Introducing the SoundPoint IP / So undStation IP Family . . . 1–1 SoundPoint IP Desktop Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 SoundStation IP Conference Phones . . . . . . . . . . . . . . . . . . . . . .[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP vi Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3 Called Party Id entificatio n . . . . . . . . . . . . . . . [...]

Conte nts vii Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30 Multilingual User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30 Downloadable Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–31 Synthesized Call Pro[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP viii Custom Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–81 Incoming Signaling Validation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–82 Secure Real-Time Transport Protocol . . . . . . . . . . . . . . . . . . . . . . . [...]

Conte nts ix Directory <dir/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–68 Presence <pres/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–72 Fonts <font/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A?[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP x Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–9 Third Party Call Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–9 SIP for Instant Messaging and Presence Leveraging Extensions . . B–[...]

1 - 1 1 Introducing the SoundPoint IP / SoundStation IP Family This chapter introduces the SoundPoint IP / SoundStation IP family, which is supported by the software described in this guide . The SoundPoint IP / SoundStation IP fami ly provides a powerful, yet f lexible IP communications solution for Ethe rnet TCP/IP networks, de livering excellent[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 1 - 2 The currently supporte d desktop phones are: • SoundPoint IP 301 • SoundPoint IP 320 /330 • SoundPoint IP 430[...]

Introducing the SoundPoint IP / SoundStation IP Family 1 - 3 • SoundPoint IP 501 • SoundPoint IP 550 /560 • SoundPoint IP 600 /601[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 1 - 4 • SoundPoint IP 650 • SoundPoint IP 670 SoundStation IP Conference Phones This section describes the current SoundPoint IP conference phones. For individual guides, refer to the product literature ava ilable at http://www.polycom.com/support/voic e/ . Additional options are also ava[...]

Introducing the SoundPoint IP / SoundStation IP Family 1 - 5 The currently supported conferen ce phones are: • SoundStation IP 4000 • SoundStation IP 6000 • SoundStation IP 7000[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 1 - 6 Key Features of Y our SoundPoint IP / SoundStation IP Phones The key features of the SoundPoint IP / SoundStation IP phones are: • Award winning sound quality an d full-duplex speakerphone or conference phone — Permits natural, high-quality, two-way conversations (one-way, monitor s[...]

Introducing the SoundPoint IP / SoundStation IP Family 1 - 7 • Dual auto-sensing 10/100/1000ba seT Ethernet ports — Leverages existing infrastructure investm ent — No re-wiring with existing CAT 5 cablin g — Simplifies instal lation • Power over Ethernet (PoE) port — Unused pairs on Ethernet por t pairs are used to deliver power to the [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 1 - 8[...]

2 - 1 2 Over view This chapter provides an overview of the Session Initiation Protocol (SIP) application and how the phones fit into the network configuration. SIP is the Internet Engineerin g Task Force (IETF) standard for multimedia conferencing over IP. It is an ASCII-ba sed, application-layer control protocol (defined in RFC 3261) that can be u[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 2 - 2 System on page 4-1 . To troubleshoot any problems with your SoundPoint IP / SoundStation IP phones on the network, refer to Troubleshooting Your SoundPoint IP / SoundStation IP Phones on page 5-1 . Where SoundPoint IP / SoundStation IP Phones Fit The phones connect physically to a stand[...]

Over view 2 - 3 Session Initiation Protocol Application Architecture The software architecture of SIP appl ication is made of 4 basic components: • BootROM —loads first when the phone is powered on • Application —software that makes the device a phone • Configuration —configuration parameters st ored in separate files • Resource Files[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 2 - 4 5. Download the master configuration file. This file is either called <MAC-address>.cfg or 000000000000.cfg . This file is used by the both the bootROM and th e application for a list of other files that are needed for the operation of the phone. 6. Examine the master configuratio[...]

Over view 2 - 5 2. Controls all aspects of the phone after it has restarted. 3. Uploads log files. BootROM and Application Wrapper Both the bootROM and the application ru n on multiple platforms (meaning all previously released vers ions of hardware that are still suppor ted). The file store d on the boot ser ver is a wrapper, with mult iple hardwa[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 2 - 6 Application Configuration Files Typically, the files are arranged in th e following manner although parameter s may be moved around within the files and the filenames themse lves can be changed as needed. These files dictate the behavior of the phone once it is running the executable sp[...]

Over view 2 - 7 The following figure shows one possible layout of the central provisioning method. Manual Configuration When the manual configur ation method is employed, any changes made are stored in a configuration ov erride file. This file is stored on the phone, but a copy will also be u ploaded to the centra l boot server if one is being used[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 2 - 8 • Ring tones • Synthesized tones • Contact directories A vailable Features This section provides information the fe atures available on the SoundPoint IP / SoundStation IP phones: • Basic User Features — Automatic Off-Hook Call Placement —Supports an optional automatic off-h[...]

Over view 2 - 9 — Customizable Audio Sound Effects —Audio s ound effects used for incoming call alerting and othe r indications ar e customizable. — Directed Call Pick-Up and Group Call Pick-Up —Calls to another phone can be picked up by dialing the extension of the other phone. Calls to another phone within a pr e-defined group can be pick[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 2 - 10 — Missed Call Notification —The phone can display the number of calls missed since the user last looked at the Missed Calls list. — Soft Key Acti vated User Int erface —The user interface makes extensive use of intuitive, co ntext-sensitive soft key menus. — Speed Dial —The[...]

Over view 2 - 11 — Multiple Call Appearances —The phone supports multiple concurrent calls. The hold feature can be used to pause activity on one call and switch to another call. — Multiple Line Keys per Registration —More than one line key can be allocated to a single. — Multiple Regis trations —SoundPoint IP desktop phones support mul[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 2 - 12 — Automatic Gain Control —Designed for hands-fr ee operation, boosts the transmit gain of the local user in certain circumstances. — Background Noise Suppression —Designed primarily for hands-free operation, reduces background noise to enhance communication in noisy environment[...]

Over view 2 - 13 — Secure Real-Time Transport Protocol —Encrypting audio streams to avoid interception and eavesdropping. For more information on each feature and its assoc iated configuration parameters, see the appropriate sectio n in Configuring Your System on page 4-1 . New Features in SIP 3.1 The following new features were introduced in S[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 2 - 14 • Microbrowser —An XML API allows for the creation of more advanced applications. • Multilingual Us er Interface —Polish and Slovenian are now available as languages choices. Documentation of the newly released SoundPoint IP 560 and 670 desktop phones and SoundStation IP 6000 a[...]

3 - 1 3 Setting up Y our System Your SoundPoint IP / SoundS tation IP SIP phone is desi gned to be used like a regular phone on a public switched telephone network (PSTN). This chapter provides basic instructions for setting up your SoundPoint IP / SoundStation IP phones. This ch apter contains information on: • Setting Up the Network • Setting[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 2 Setting Up the Network Regardless of whether or not you will be installing a ce ntrally provisioned system, you must perform basic TCP/IP network setup, such as IP addres s and subnet mask configuration, to get your organization’s phones up and running. The bootROM application uses th[...]

Setting up Y our Sy stem 3 - 3 For more information on DHCP options, go to http://www.ietf.org/rfc /rfc2131.txt?number=2131 or http://www.ietf.org/rfc/r fc2132.txt?number= 2132. In the case where you do not have control of your DHCP server or do not have the ability to set the DHCP options, an alternate method of aut omatically discovering the prov[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 4 Suppor ted Provisioning Protocols The bootROM performs the provisi oning functions of downloading configuration file s, uploading and do wnloading the configuration override file and user directory, and downloading the dictionary and upl oading log files. The protocol that will be used [...]

Setting up Y our Sy stem 3 - 5 For downloading the bootROM and application images to the phone, the secure HTTPS protocol is not available. To guarantee software integrity, the bootROM will only download crypto graphically signed b ootROM or application images. For HTTP S, widely recognized certificate authorities are trusted by the phone and custo[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 6 Main Menu The following configuration parameters can be modified on the main setup menu: Name Possible V alues Description DHCP Client Enabled, Disable d If enabled, DHCP will be used to obtain the parameters discussed in DHCP or Manual TCP/IP Setup on page 3-2 . DHCP Menu Refer to DHCP[...]

Setting up Y our Sy stem 3 - 7 DHCP Menu The DHCP menu is accessible only when the DHCP client is enabled . The following DHCP config ur ation parameters can be modified on the DHCP menu: Note A parameter value of “???” indicates that the parameter has not yet been set and saved in the phone’s configuration. Any such parameter should have its[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 8 Boot Server (continued) 1=Custom The phone will l ook for the option number specified by th e Boot Server Option parameter (below), and the type specified by the Boot Server Option T ype p arameter (below) in the response received from the DHCP server . If the DHCP server sends nothi ng[...]

Setting up Y our Sy stem 3 - 9 Ser ver Menu The following server configuration para meters can be modified on the Server menu: VLAN Discovery 0=Disabled (default) No VLAN d iscovery through DHCP . 1=Fixed Use predefine d DHCP vendor- specific option values of 128, 144, 157 and 1 91. If this is used, the VLAN ID Option field will be ignore d 2=Custo[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 10 Server Address dotted-decimal IP address OR domain name string OR URL All addresses can be followed by an optional directory and optional file name. The boot server to use if the DHCP client is disabled, the DHCP server does not send a bo ot server option, o r the Boot Server parameter[...]

Setting up Y our Sy stem 3 - 11 Ethernet Menu The following Ethernet configuration parameters can be modified on the Ethernet menu: Syslog Menu Syslog is a standard for forwarding log messages in an IP network. The term “syslog” is often used for both the ac tual syslog protocol, as well as the application or library se nding syslog messages. N[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 12 The syslog protocol is a very simplistic protocol: the syslog sender sends a small textual message (less than 1024 byte s) to the syslog receiver. The receiver is commonly called “syslogd”, “sys log daemon” or “syslog server”. Syslog messages can be sent through UDP, TCP, o[...]

Setting up Y our Sy stem 3 - 13 All of the boot servers must be reachable by the same protocol and the content available on them must be identical. The para meters des cribed in sec tion Server Menu on page 3-9 can be used to configure the number of times each server will be trie d for a file transfer and also how long to wait between each attempt.[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 14 3. Copy all files from the distribution zi p file to the phone home directory. Maintain the same folder hierarchy. The distribution zip file contains: —s i p . l d (including a separate one for every supported model) —s i p . c f g — phone1.cfg — 000000000000.cfg — 0000000000[...]

Setting up Y our Sy stem 3 - 15 Multiple boot servers can be configured by having the boot server DNS name map to multiple IP addresses. The def a ult number of boot servers is one and the maximum number is eight. HTTP S, HTTP, and FTP are supported for redundant boot servers. For all SoundPoint IP and SoundStation IP phones, follow the normal prov[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 16 2. (Optional) Create new configur ation file(s) in the style of sip.cfg by performing the following steps: For more information, especially on the SIP server address, refer to SIP <SIP/> on page A-10 . For more information on the sip.cf g file, refer to Application Configuration [...]

Setting up Y our Sy stem 3 - 17 c Edit the CONFIG_FILES attribute of the <Ethernet address>.cfg file s so that it references the appro priate sipXXXX.cfg file. For example, replace the reference to sip.cfg with sip650.cfg . d Edit the LOG_FILE_DIRECTORY attr ibute of the <Ethernet address>.cfg files so that it points to the log file dir[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 18 Provisioning SoundStation IP 7000 Phones Using CLink Normally the SoundStation IP family c onference phone is provisioned over the Ethernet by the boot server. Howe ver, when two SoundStation IP family phones are daisy-chained together, the on e that is not directly connected to the Et[...]

Setting up Y our Sy stem 3 - 19 Upgrading SIP Application You can upgrade the SIP application that is running on the SoundPoin t IP and SoundStation IP phones in your orga nization. The exact steps that you perform are dependent on the version of the SIP application that is currently running on the phones and the version that want to upgrade to. Th[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 20 3. Save the new configuration files and images (such as sip.ld ) on the boot server. 4. Reboot the phones by pressing the reboot multiple key combination. For more information, refer to Multiple Key Combinatio ns on page C-10 . Since the APPLICATION APP_FILE_PATH attribute of the <E[...]

Setting up Y our Sy stem 3 - 21 T o upgrade your SIP application: 1. Do one of the following steps: a Place the bootrom.ld file corresponding to BootROM revision 4.0.0 (or later) onto the boot server. b Ensure that all phones are running BootROM 4.0.0 or later code. 2. Copy sip.ld , sip.cfg and pho ne1.cfg from th e SIP2.2 .0 or later rel ease dist[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 22 For more information, refer to “T echnical Bulletin 35311: Supp orting SoundPoint IP 300 and IP 500 Phones with SIP 2.2 and Later Releases“ at http://www.polycom.com/usa/en/sup por t/voice/soundpoint_ip/VoIP_T echnical_Bulletins_pub.html .[...]

4 - 1 4 Configuring Y our System After you set up your SoundPoint IP / SoundStation IP phones on the network, you can allow users to plac e and answer calls using the default configuration, however, you may be requ ire some basic changes to optimize your system fo r best results. This chapter provides information fo r making configuration changes f[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 2 • Connected Party Identification • Context Sensitive Volume Control • Customizable Audi o Sound Effects • Message Waiting Indication • Distinctive Incoming Call Treatment • Distinctive Ringing • Distinctive Cal l Waiting • Do Not Disturb • Handset, Headset, and Speaker[...]

Configuring Y our System 4 - 3 Call Log The phone maintains a call log. The lo g contains call information such as remote party ide ntification, t ime and date , and call duration. It can be used to redial previous outgoing calls, return incoming calls, an d save contact information from call log entries to the contact directory. The call log is st[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 4 Called Par ty Identification The phone displays and logs the identity of the remote party specified for outgoing calls. This is the party th at the user intends to connect with. There are no related configuration changes. Calling Par ty Identification The phone displays the caller ident[...]

Configuring Y our System 4 - 5 Configuration changes can performe d centrally at the boot server: Connected Par ty Identification The identity of the remote party to wh ich the user has conn ected is displayed and logged, if the name and ID is prov ided by the call server. The connected party identity is derived from the networ k signaling. In some[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 6 Configuration changes can performed cent rally at the boot server or locally: Message W a iting Indication The phone will flash a message-waiting indicator (M WI) LED when instant messages and voice messages are waiting. Configuration changes can performe d centrally at the boot server:[...]

Configuring Y our System 4 - 7 Distinctive Ringing There are three options for distinctive ringing: 1. The user can select the ring type for each line. This option has the lowest priority. 2. The ring type for specific callers can be assigned in the contact directory. For more information, refer to Distinctive Incoming Call Treatment , the previous[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 8 Do Not Disturb A Do Not Disturb (DND) feature is availa ble to temporarily stop all incoming call alerting. Calls can opti onally be treated as though the phone is busy while DND is enabled. DND can be confi gured as a per-registration fe ature. Incoming calls received while DND is enab[...]

Configuring Y our System 4 - 9 IP 4000, 6000, and 7000 c onference phones are full-duplex speakerphones. The SoundPoint IP 301 phones is a listen -only speakerphone. The SoundPoint IP phones provide dedicated keys for c onvenient selection of either the speakerphone or headset. Only the SoundPoint IP 320, 330, 430, 550, 560, 650, and 670 desktop ph[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 10 Configuration changes can performed cent rally at the boot server or locally: Local Contact Director y File Format An example of a local contact directory is shown below. The subsequent table provides an explanation of each elemen t. Elements can appear in any order. <?xml version=?[...]

Configuring Y our System 4 - 11 <ct>1001</ct> <sd>1</sd> <rt>1</rt> <dc/> <ad>0</ad> <ar>0</ar> <bw>0</bw> <bb>0</bb> </item> ... <item> <lb>Dr</lb> <ln>Smith</ln> <fn>Bill</fn> <ct>1003</ct> <sd&g[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 12 Local Digit Map The phone has a local digit map feature to automate the setup phase of number-only calls. When properly config ured, this feature eliminates the need for using the Dial or Send soft key when making outg oing calls. As soon as a digit pattern matching the digit map is fo[...]

Configuring Y our System 4 - 13 Configuration changes can performed cent rally at the boot server or locally: Microphone Mute A microphone mute feature is provide d. When activated, visual feedback is provided. This is a local function and cannot be over ridden by the network. There are no related configuration changes. Soft Key Activated User Inte[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 14 Configuration changes can performed cent rally at the boot server or locally: Time and Date Display The phone maintains a local clock and calendar. Time and date can be displayed in certain operating mode s such as when the phone is idle and during a call. The clock and calendar mu st [...]

Configuring Y our System 4 - 15 Idle Display Animation All phones except the SoundPoint IP 301 can display a customized animation on the idle display in addition to the time and date. For example, a company logo could be dis played (refer to Addi ng a Background Logo on page C-6 ). Configuration changes can performe d centrally at the boot server: [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 16 AC power adapter or can be line-powered (power supplied through the signaling or idle pairs of the LAN Ethe rnet cable). Line powering typically requires that the phone plugs directly into a dedicated LAN jack. Devices that do not require LAN power can then plug into the SoundPoint IP [...]

Configuring Y our System 4 - 17 c For the solid backgrounds, set the name and RGB values. For example: bg.hiRes.gray.pat.solid.3. name=”Gray” bg.hiRes.gray.pat.solid.3. red=”128” bg.hiRes.gray.pat.solid.3. green=”128” bg.hiRes.gray.pat.solid.3. blue=”128” d For images, select a filename. For example: bg.hiRes.gray.bm.3.name=”p oly[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 18 Configuration changes can performed cent rally at the boot server or locally: Call T ransfer Call transfer enables the user (party A) to move an existing ca ll (party B) into a new call between party B and another user (party C) selected by party A. The phone offers three types of tran[...]

Configuring Y our System 4 - 19 Configuration changes can performe d centrally at the boot server: Local / Centralized Conferencing The phone can conference together the local user with the remote parties of a configurable number of independent ca lls by using the phone’s local audio processing resources for the audio bridging. There is no depend[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 20 The individual parties within a confer ence can be managed. New parties can be added and information about the conference participants can be viewed (for example, names, phone numbers, send/receive status or media flow, receive and transmit codecs, and hold status). Configuration chang[...]

Configuring Y our System 4 - 21 The Diversion field with a SIP header is of ten used b y the cal l server to inform the phone of a call’s history. For example, when a phone has been set to enable call forwarding, the Diversion header allows the rece iving phone to indicate who the call was from, and from which phone number it was forwarded. (For [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 22 Group Call Pick-Up Calls to another phone within a pre-de fined group can be picked up without dialing the extension of the other phone . This feature depends on support from a SIP server. Configuration changes can performe d centrally at the boot server: Call Park/Retrieve An active c[...]

Configuring Y our System 4 - 23 • Bridged Line Appearance • Busy Lamp Field • Customizable Fonts and Indicators • Instant Messaging • Multilingual Us er Interface • Downloadable Fonts • Synthesized Call Progress Tones • Microbrowser • Real-Time Transport Protocol Ports • Network Address Translation • Corporate Directory • Re[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 24 Configurable Feature Keys All key functions can be changed from the factory defaults. The scrolling timeout for specific keys can be configured. The rules for remapping of key functions are: • The phone keys that have removable key caps can be mapped to the following: — Any functio[...]

Configuring Y our System 4 - 25 Multiple Line Keys per Registration More than one Line Key can be allo cated to a single registration (phone number or line) on SoundPoint IP phones . The number of Line Keys allocated per registration is configurable. Configuration changes can performed cent rally at the boot server or locally: Multiple Call Appeara[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 26 Shared Call Appearances Calls and lines on multiple phones can be logically related to each other. A call that is active on one phone will be pres ented visually to phones that share that call appearance. Mutual exclusion feat ures emulate tradit ional PBX or key system privacy for sha[...]

Configuring Y our System 4 - 27 Configuration changes can performed cent rally at the boot server or locally: Bridged Line Appearance Calls and lines on multiple phones can be logically related to each other. A call that is active on one phone will be pres ented visually to phones that share that line. Mutual exclusion features emulate traditional [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 28 simultaneously. This featur e is depend ent on support from a SIP server that binds the appearances together logicall y and looks after the necessary state notification s and performs an access c ontrol function. For more information, refer to Bridged Line Appearance Sig naling on page[...]

Configuring Y our System 4 - 29 The Busy Lamp Field (BLF) feature enhances support for a phone-based attendant console. It al lows monitoring the hook status and remote party information of users through the busy lamp fields and displays on an attendant console phone. In the SIP 3.1 release, the BLF feature is updated for the following: • Visual [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 30 Configuration changes can performe d centrally at the boot server: Instant Messaging The phone supports sending and receiving instant text mess ages. The user is alerted to incoming messages visually and audibly. The user can vie w the messages immediately or when it is convenient. For[...]

Configuring Y our System 4 - 31 The SoundPoint IP and SoundStation IP user interface is available in the following languag es by default: Chin ese (if displayable), Danish, Dutch, English, French, German, Italian, Ja panese (if displaya ble), Korean (if displayable), Norwegian, Poli sh, Portug uese, Russian, Slovenian, Spanish, and Swedish. Configu[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 32 Synthesized Call Progress T ones In order to emulate the familiar and ef ficient audible call progress feedback generated by the PSTN and traditional PBX equipment, call progress tones are synthesized during th e life cycle of a call. These ca ll progress tones are easily configurable [...]

Configuring Y our System 4 - 33 Configuration changes can performed cent rally at the boot server or locally: Real-Time T ranspor t Protocol Por ts The phone is compatible with RFC 1889 - RTP: A Transport Protocol for Real-Time Applications - and the upda t ed RFCs 3550 and 3551. Consistent with RFC 1889, the phone treats all RTP streams as bi-dire[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 34 Configuration changes can performed cent rally at the boot server or locally: Network Address T ranslation The phone can work with certain types of network address translation (NAT). The phone’s signaling and RTP traffic use symmet ric ports (the source port in transmitted packets is[...]

Configuring Y our System 4 - 35 The SoundPoint IP phones can be config ured to interface with a corporate directory server that supports the Li ghtweight Dire ctory Access Protocol (LDAP) version 3. (Microsoft’s Active Directory is included.) Both corporate directories that support server-side sorting and those that do not are supported. In the l[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 36 This section contains the following information: • Corporate Directory LDAP Attributes • Browsing the Corporate Directory • Configuration File Example Corporate Director y LDAP Attributes The entry attributes in the corporate directory are mapped through sip.cfg configuration fil[...]

Configuring Y our System 4 - 37 Configuration File Example The following excerpt from the sip.cfg configuration file shows an example where downloaded entries are limited to any where the phone n umber is in the 604 area code: dir.corp.address=” dir.corp.port=”389” dir.corp.transport=”TCP” dir.corp.baseDN=”cn=Users,dc=you rcompany,dc=lo[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 38 Playback of recorded files can occur on the phone as well as on other devices, such as a Windows ® or Apple ® based computer using an application like Windows Media Player ® or iTunes ® . The user controls which calls are recorded and played back. For a list of supported USB device[...]

Configuring Y our System 4 - 39 Instructions for da isy-chaining SoundStation IP family conference phones are available in the SoundStation IP 7000 User Guide . Provisioning Phones Over CLink Normally the SoundStation IP family c onference phone is provisioned over the Ethernet by the boot server. Howe ver, when two SoundStation IP family phones ar[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 40 Enhanced Feature Keys Customers replacing legacy telephony PB X or key system would like to get equivalent functionality from their new VoIP telephony system. With SIP 3.0, this feature allowed system administrato rs to program the speed-dials on their phones to interact with the phone[...]

Configuring Y our System 4 - 41 <efk/> This element indicates the start of enhance d feature key definition section. The efk element has the following format: <efk> ... </efk> <efklist/> This element describes behavior of enhanced feature key. The different blocks of the enhanced feature key definitions are uniquely identifi[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 42 <efkprompt/> This element describes the behavior of the user prompts. The different blocks are uniquely identified by number followi ng efk.efkprompt prefix (for example, efk.efkprompt.1.< suffix > ). This element contains the following parameters: type The SIP method to be[...]

Configuring Y our System 4 - 43 <version/> This element contains the version of the enhanced feature key elements. The version element has the following format: <version efk.version=”2”/> If this parameter is omitted or has an inv alid value (includ ing Null), the enhanced feature key is disabled. Special Characters The following sp[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 44 Macro names and action strings cannot c ontain the se characters. If they do, unpredictable results may occur. Macro Definition The action.string in the efklist element can be defined by either: • Macro Action • Prompt Macro Substitution • Expanded Macros Macro Action The action [...]

Configuring Y our System 4 - 45 Prompt Macro Substi tution The action.string in the efklist element can be defined by a macr o substitution string, “PnNn” where: • Pn is the prompt x as defined in the efk.efkprompt.x • Nn is the number of digits or letters that the user can enter. The maximum number is 32. The user needs to press the Ent er[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 46 The macros provide a generic and easy to manage way to define the prompt to be displayed to the user, the maximum nu mber of characters that the user can input, and action that the phone perfo rms once all user input has been collected. The macros are case sensitive. If a macro attempt[...]

Configuring Y our System 4 - 47 • If two macros have the same name, the first one will be used and the subsequent ones will be ignored. • “'!” and “^” macro prefixes cannot be mixed in the same macro line. • A sequence of characters prefixed wi th “!” are parsed as a macro name. The exception is the speed dial refe rence, whi[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 48 Configuration File Changes You must make the the following changes to the <feature/> parameter that is defined in t he sip.cfg configuration file: <feature feature.18.name="en hanced-feature-keys" feature.18.enabled="1"/> Action String Example The action[...]

Configuring Y our System 4 - 49 efk.efkprompt.1.userfeedback="vi sible" efk.efkprompt.1.type="numeric" efk.efkprompt.1.digitmatching="s tyle1" ... /> ... Contact Directory Changes You must make the following contact di rectory changes for the definition of “Call Park”: <directory> <item_list> <ite[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 50 T o use the Call Park key during an active call: 1. When there is an active call on line 2233: a Select the Ca ll Park soft key. The Call Park screen appears. b Enter the number where you want to park the active call, then select the Next soft key. The Call Park * code (*68) is prepend[...]

Configuring Y our System 4 - 51 • Directly into an Enhanced Feature Key macro • Directly into a URL • A chained list of actions It is possible to d isable the disp lay of specific s tandard keys—the soft keys that are displayed on SoundStation IP and So undStation IP phones—to make room for other soft keys that your organizati on wants di[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 52 Custom soft keys can be configured to precede the standard sof t keys that are still displa yed. The order of t he custom s oft keys foll ows the configura tion order. The standard soft keys are shifted to the right and any empty space s are removed. If the custom soft keys ar e config[...]

Configuring Y our System 4 - 53 T o map a chained list of actions to a soft key: 1. Configure speed dial index 2 in cont act directory with a regular phone number. For example, enter “2900” in the contact field. 2. Configure speed di al index 1 in cont act directory with “!2” in contact field. 3. Update th e sip.cfg configuration as follows[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 54 V oice Mail Integration The phone is compat ible with voice mail servers. The subscri be contact and callback mode can be configured per user /registration on the phone. The phone can be configured with a SIP UR L to be calle d automatically by the phone when the user elects to retriev[...]

Configuring Y our System 4 - 55 Multiple Registrations The SoundPoint IP 301, 320, 330, and 430 support a maximum of two registrations, the SoundPoint IP 501 supp orts three, the SoundPoint IP 550 and 560 supports four, and the SoundPoint IP 600, 601, and 650 support 6. Up to three SoundPoint IP Expansion Modules can be added to a single host Sound[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 56 Automatic Call Distribution The phone allows automatic call dist ribution (ACD) login and logout. This feature depends on support from a SIP server. Configuration changes can performe d centrally at the boot server: The phone also supports ACD agent avai lable and unavailable. This fea[...]

Configuring Y our System 4 - 57 Two types of redun dancy are possible: •F a i l - o v e r : In this mode, the full phone syst em functionality is preserved by having a second equivalent capability call server take over from the one that has gone down/off-line. This mode of operation should be done using DNS mechanisms or “IP Address Moving” f[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 58 SRV records will be tried, before fall ing back on A records if NAPTR and SRV records return no results. If no port is given, and none is found through DNS, 5060 will be used. Refer to http://www.ietf.org/rfc /rfc3263.txt for an example. Behavior When the Primar y Ser ver Connection Fa[...]

Configuring Y our System 4 - 59 Phone Configuration The phones at the customer site are configured as follows: • Server 1 (the primary serve r) will be configured with the address of the service provider call server. The IP address of the server(s) to be used will be provided by the DNS server. For example: reg.1.server.1.address="voip serve[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 60 until the registra tion is successfu l (for example, when the Internet link is once again operational). While the primary se rver registration is unavailable, the next highest priority server in the list will serve as the working server. As soon as the primary server registration succe[...]

Configuring Y our System 4 - 61 The presence feature works differentl y when Microsoft Live Communications Server 2005 is used as the ca ll server. Fo r more information, refer to the next section, Microsoft Live Communications Server 2005 Integration . Configuration changes can performe d centrally at the boot server: Microsoft Live Communicatio n[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 62 Configuration changes can performe d centrally at the boot server: Configuration File Examples SoundPoint IP phones can be deployed in two basic methods. In the first method, Microsoft Live Communications Server 2005 serves as the call server and the phones have a single registration. [...]

Configuring Y our System 4 - 63 e Locate the voIpProt parameter. Set the voIpProt.server.x.transport attribute to TCPpreferred or TLS. Your selection depends on the LCS configuration. f Set the voIpProt.server.x.address to the LCS address. For example, voIpProt.server.1.address = "lcs2005.local" g Set the voIpProt.SIP.lcs attribute to 1. [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 64 T o set up a dual registration with Micr osoft Live Communications Ser ver 2005 as the presence ser ver: 1. (Optional) Modify the sip.cfg configuration file as follows: a Open sip.cfg in an XML edit or. b Locate the feature parameter. c For the feature.1.name = presence attribute, set [...]

Configuring Y our System 4 - 65 l Set the roaming_privacy.reg element to the num ber corre sponding to the LCS registration. For example, roaming_privacy.reg = 2 Refer to Roaming Privacy <roaming_privacy/> on page A-123 . m Save the modified phone1.cfg configuration file. Access URL in SIP Message Introduced in S IP 2.2, t his feature that al[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 66 User Interface There are three user interface aspects to this feature: • Web content status indication • Web content retrieval (spontaneous and on-demand) • Settings menu item to control active versus pa ssive behaviour Web Content Stat us Indication When valid web content (valid[...]

Configuring Y our System 4 - 67 appropriate URL upon arrival of the appropriate SIP signaling, subject to some conditions described below. Since new web content URLs can be re ceived at any time—as the first URL for a call or a replacement URL—rule s are needed to match displayed web content with automatic phone behavi our, which are valid acti[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 68 • An expires parameter is defined to indicate the lifespan of the URL itself, or, assuming that the URL is permanent, the time span for which the content is expected to have relevance to the call with w hich it is associated. If the parameter is absent or invalid, this will be interp[...]

Configuring Y our System 4 - 69 When a phone is configured with a DNS server , it will behave as follows by default: • An initial attempt to resolve a hostname that is within the static DNS cache, for example to register with its SIP registrar, results in a query to the DNS. • If the initial DNS query returns no re sults for the hostname or can[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 70 reg.1.server.1.transport="UD POnly" reg.1.server.2.address="172. 23.0.150" reg.1.server.2.port="5075" reg.1.server.2.transport="UD POnly" When the static DNS cache is used, the sip.cfg configuration would look as follows: reg.1.address="1001[...]

Configuring Y our System 4 - 71 reg.1.server.2.address="" reg.1.server.2.port="" reg.1.server.2.transport="" dns.cache.SRV.1.name="_sip._ udp.sipserver.example.com " dns.cache.SRV.1.ttl= "3600" dns.cache.SRV.1.priority="1" dns.cache.SRV.1.weight="1" dns.cache.SRV.1.port="507[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 72 dns.cache.NAPTR.1.preference ="1" dns.cache.NAPTR.1.flag="s" dns.cache.NAPTR.1.service=" SIP+D2U" dns.cache.NAPTR.1.regexp="" dns.cache.NAPTR.1.replacemen t="_sip._udp.sipserver.example.c om" dns.cache.SRV.1.name="_sip._ udp.sipser[...]

Configuring Y our System 4 - 73 For example, if a user parks a call, the following message appears on their phone: Configuration changes can be perfor med centrally at the boot server: Setting Up Audio Features Proprietary state-of-the-art digital sign al processing (DSP) technology is used to provide an excellent audio experience. This section pro[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 74 • Dynamic Noise Reduction • Treble/Bass Controls Low-Delay Audio Packet T r ansmission The phone is designed to minimize latency for audio packet transmission. There are no related configuration changes. Jitter Buf fer and Packet Error Concealment The phone employs a high-performan[...]

Configuring Y our System 4 - 75 packets (also known as Silence Inserti on Descriptor (SID) frames) and also decodes CN packets, efficiently regene ra ting a facsimile of the back ground noise at the remote end. Configuration changes can performe d centrally at the boot server: DTMF T one Generation The phone generates dual tone multi-fr equency (DT[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 76 When using the handset on any SoundPoint IP phones, AEC is not normally required. In certain situations, where ec ho is experi enced by th e far-en d party, when the user is on the handset, AEC may be enabled to reduce/avoid this echo. To achieve this, make the foll owing changes in th[...]

Configuring Y our System 4 - 77 Configuration changes can performed cent rally at the boot server or locally: Background Noise Suppression Background noise suppression (BNS) is designed primarily fo r hands-free operation and reduces background noise to enhance communication in noisy environments. There are no related configuration changes. Comfor [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 78 systems. This feature us es noise synthe sis techniques to smooth out the noise level in the di rection toward the remote user, providing a more natural call experience. There are no related configuration changes. Automatic Gain Control Automatic Gain Control (AGC) is applicable to han[...]

Configuring Y our System 4 - 79 Configuration changes can performed cent rally at the boot server or locally: V oice Quality Monitoring The SoundPoint IP phones can be conf igured to generate various quality metrics for listening and conversational quality. These metrics can be sent between the phones in RTCP XR packets. The metrics can also be dow[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 80 A wide range of performance metrics are generated. Some are based on current values, such as jitter buffer nominal d elay and roun d trip delay, wh ile others cover the time period from the be ginning of the call until the report is sent, such as network packet loss. So me metrics are [...]

Configuring Y our System 4 - 81 • Secure Real-Time Transport Protocol • Configuration File Encryption Local User and Administrator Privilege Levels Several local settings menus are protecte d with two privilege levels, user and administrator, each with its own password. The phone will prompt for either the user or administrator password before [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 82 Configuration changes can performed locally: Incoming Signaling V alidation The three optional levels of security fo r validating incoming network signaling are: • Source IP address vali dation • Digest authentication • Source IP address validation and digest authentication Confi[...]

Configuring Y our System 4 - 83 For more information on encrypting conf iguration files including determini ng whether an encrypted file is the same as an unencrypted file and using the SDK to facilitate key generation, refer to Encryp ting Conf igurati on Files on page C-4 . Configuration changes can performe d centrally at the boot server: Config[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 84 Changes made through the web server or local user interface are stored internally as overrides. These overri des take precedence over settings contained in the configuration ob tained from the boot server. If the boot server permits uploads, these override setting will be saved in a fi[...]

5 - 1 5 T roubleshooting Y our SoundPoint IP / SoundStation IP Phones This chapter provides you with some tools and techniques for troubleshooting SoundPoint IP / SoundStation IP p hones and installations. The phone can provide feedback in the form of on-scre en error messages, status i ndicators, and log files for troubleshooting issues. This chap[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 5 - 2 If yo u r p r ob l em s i s no t li s te d i n th is c ha p te r n o r d e sc r ib e d i n t h e l a te st Release Notes , contact your Cert ified Polycom Reseller fo r support. Error Messages There are several different error messages that can be displayed on the phone when it is booti[...]

T roubleshooting Y our SoundPoint IP / Soun dStation IP Phones 5 - 3 Error , application is not present! There is no application stored in flas h memory and the phone cannot boot. A compatible SIP application must be do wnloaded into the phone using one of the supported provisioning protocols. You need to resolve the issue of connecting to the boot[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 5 - 4 Status When the phone is unable to register with the call control server, the icon is shown (outline). Once the ph one is registered , the icon is shown (solid). On the SoundStation IP 7000, the icons are and . Blinking Time If the phone has not been able to contact the SNTP server or i[...]

T roubleshooting Y our SoundPoint IP / Soun dStation IP Phones 5 - 5 Log Files SoundPoint IP and SoundStation IP phone s will log various events to files stored in the flash file sys tem and will periodically upload these log fil es to the boot server. The files are stored in the phone’s home directory or a user-configurable directory. There is o[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 5 - 6 There are other logging parameters that you may wish to modify. Changing these parameters does not have the sa me impact as changing the logging levels, but you should stil l understand how your changes will affect the phone and the network. • log.render.level —Sets the lowest level[...]

T roubleshooting Y our SoundPoint IP / Soun dStation IP Phones 5 - 7 The following figure shows an example of a configuration file and the resulting log file. Manual Log Upload If you want to look at the log files wi thout having to wait for the phone to upload them (which could take as long as 24 hours or more), initiate an upload by pressing corr[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 5 - 8 Reading a Boot Log The following figure shows a portion of a boot log file: Boot Failure Messages The following figure shows an exampl e of “Application sip.ld is not compatible with this phone!” b oot failure messages:[...]

T roubleshooting Y our SoundPoint IP / Soun dStation IP Phones 5 - 9 Reading an Application Log The following figure shows a portion of an application log file: T esting Phone Hardware To obtain more detailed troubleshootin g information, you can access certain menus on the SoundPoint IP and SoundStation IP phone that test the phone hardware. From [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 5 - 10 Power and Star tup Symptom Problem Corrective Action There are power issues. The SoundPoint IP / SoundS tation IP family SIP phone has no power. Do one of the following: • V erify that no lights appear on the unit when it is powered up. • Check if the phone is properly plugged into[...]

T roubleshooting Y our SoundPoint IP / Soun dStation IP Phones 5 - 11 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP / SoundS t ation IP family SIP phone does not resp ond. Do one of the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 5 - 12 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP / SoundS tation IP family SIP phone is not in active state. Do one of the following: • Press the keys more slowly . • Check to see whether or not the key[...]

T roubleshooting Y our SoundPoint IP / Soun dStation IP Phones 5 - 13 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP family SIP phone. Do one of the following: • Check that the displ ay is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (t[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 5 - 14 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP family SIP phone. Do one of the following: • Check that the displ ay is illuminated. • Make sure the LAN cabl[...]

T roubleshooting Y our SoundPoint IP / Soun dStation IP Phones 5 - 15 Audio Upgrading Symptom Problem Corrective Action There is no audio on the headset. The connections are not co rrect. Do one of the following: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP 5 - 16[...]

A - 1 A Configuration Files This appendix provides detailed descri ptions of certain configuration files used by the Session Initiation Protocol (SIP ) application. It is a reference for all parameters that are configurable when using the centralized provisioning installation mode l. This appendix contains information on: • Master Configuration F[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 2 Master Configuration Files The master configuration files can be one of: • Specified master configuration file—The master configuration file can be explicitly specified in the boot ser ver address, for example, http://u sr:pwd@ser ver/dir/e xample1.cf g. The filena me must end wi th[...]

Configuration Files A - 3 • CONFIG_FILES—A comma-separated list of configuration files . Each file name has a maximum length of 255 charac ter s and the list of file names has a maximum length of 2047 characters, including com mas and white s pace. Each configuration file can be specif ied as a URL with its own protocol, user name and password,[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 4 CONFIG_FILES=”phone1 [MACADDRESS] .cfg , sip.cfg” MISC_FILES=”” LOG FILE DIRECTORY=”” OVERRI DES_DIRECTORY=”” CONTACTS_DIRECTORY=”” LICENS E_DIRECTORY=””/> If you have a requirement for separate application loads on different phones on the same boot server, yo[...]

Configuration Files A - 5 server interface or local menu settings on the phone. These settings include the local port used for SIP signa ling, the address an d ports of a cluster of SIP application servers, voice codecs, gain s, and tones, and other parameters. These parameters include: • Protocol <voIpProt/> • Dial Plan <dialplan/ >[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 6 • Microbrowser <mb/> • Applications <apps/> • Peer Networking <pnet/> • DNS Cache <dns/> • Soft Keys <softkey/> Protocol <voIpProt/> This attribute includ es: • Local <local/> • Server <server/> • SDP <SD P/> • SIP [...]

Configuration Files A - 7 Ser ver <ser ver/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpret ation voIpProt.server . dhcp.available 0, 1 0 If se t to 1, check with the DHCP server for SIP server IP address. If set to 0, do not check with DHCP server . voIpProt.server . dhcp.option 128 to [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 8 voIpProt.server . x.transp ort DNSnap tr or TCPpreferre d or UDPOnly or TLS or TCPOnly DNSnapt r If set to Null or DNSnaptr: If voIpProt.server.x.address is a hostname and voIpProt.ser ver .x.port is 0 or Null, do NAPTR then SR V look-ups to try to discover the transport, ports and serv[...]

Configuration Files A - 9 SDP <SDP/> This configuration attribut e is defined as follow s: voIpProt.server .x.retryMaxCount Null or non-negativ e integer 3 If set to 0 or Null, 3 is used. retryMa xC o unt retries will be attempted before moving on to the next available server . voIpProt.server . x.expires.lineSeize positive integer , minimum [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 10 SIP <SIP/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpretation voIpProt.SIP .useContactInReferT o 0, 1 0 If set to 0, the “T o URI” is used in the REFER. If set to 1, the “Contact URI” is used in the REFER. voIpProt.[...]

Configuration Files A - 11 voIpProt.SIP .connectionReuse. useAlias 0, 1 0 If set to 0, this is the old behavior . If set to 1, phone uses the connection reuse draft which introduces "alias". voIpProt.SIP .sendCompactHdrs 0, 1 0 If set to 0, SIP header na me s generated by the phone use the long form, for example ‘From’. If set to 1, S[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 12 voIpProt.SIP .aut hO ptimizedInF ailover 0,1 0 If set to 1, when failover occurs, the first new SIP request is sent to t he server that sent the proxy authentication re quest. If set to 0, when failove r occurs, the first new SIP request is sent to the server with the highest priority [...]

Configuration Files A - 13 This attribute also includes: • Outbound Proxy <outboundProxy/> • Alert Information <alertInfo/> • Request Validation <r equestValidation/> • Special Events <specialEvent/> • Conference Setup <conference/> voIpProt.SIP .header .list.useFirst 0, 1 1 If set to 1 or Null, the first div[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 14 Outbound Proxy <outboundP roxy/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpret ation voIpProt.SIP .outboundProxy .address dotted-deci mal IP address or host name Null IP address or host name and port of a SIP server to whi [...]

Configuration Files A - 15 Alert Information <alertInfo/> This configuration attribut e is defined as follow s: Request Validation <requestValidation/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpret ation voIpProt.SIP .alertInfo .x.value string to compare against the value of Alert[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 16 Special Events <specialEvent/> This configuration attribut e is defined as follow s: Conference Setup <con ference/> This configuration attribut e is defined as follow s: voIpProt.SIP .requestV alidation.x. request.y .event A valid string Null Determines which events specif[...]

Configuration Files A - 17 Music on Hold <musicOnHold/> This configuration attribut e is defined as follow s: Dial Plan <dialplan/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpret ation voIpProt.SIP .musicOnHold.uri strin g Null A URI that provides the me dia stream to play for the [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 18 This attributes also includes: • Digit Map <digit map/> • Routing <routing/> Digit Map <digitmap/> A digit map is defined either by a “stri ng” or by a list of s trings. Each string in the list is an alternative numbering scheme, specified either as a set of d[...]

Configuration Files A - 19 — For example, if a customer dials 16092345678, a call is placed t o 16002345678. • 911xxx.T— A period (".") which matche s an arbitrary number, including zero, of occurrences of the preceding construct — For example: 91112 with waiting time to comply with T is a match 911123 with waiting time to comply [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 20 This configuration attribut e is defined as follow s: Routing <routing/> This attribute allows the user to create a specific routing path for outgoing SIP calls independent of other “default” configurations. This attribute also includes: • Server <server/> • Emergen[...]

Configuration Files A - 21 Server <server/> This configuration attribut e is defined as follows: Emergency <emergency/> In the following a ttributes, x is the index of the emergency entry description and y is the index of the server associated with emergency entry x . For each emergency entry (index x ), one or more ser ver entries (ind[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 22 Multilingual <ml/> The multilingual feature i s based on stri ng dictionary files downloaded from the boot server. These files are encode d in standalone XML fo rmat. Several western European and Asian languages are included with the distribution. Attribute Permitted V alues Inte[...]

Configuration Files A - 23 T o add new languages to those included with the distribution: 1. Create a new dictionary file based on an existing one. 2. Change the strings making sure to en code the XML file in UTF-8 but also ensuring the UTF-8 characters chosen are within the Unicode character ranges indicated in the tables below. 3. Place the file [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 24 4. Add a lcl.ml.lang.clock.menu.x attribute to the configuration file. 5. Add lcl.ml.lang.clock.x.24HourC lock , lcl.ml.lang.clock.x.format , lcl.ml.lang.clock.x.longForma t and lcl.ml.lang.clock.x.dateTop attributes and set them according to the regional preferences. 6. (Optional) Set[...]

Configuration Files A - 25 Date and Time <datetime/> This configuration attribut e is defined as follow s: User Preferences <up/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Interpretation lcl.datetime.time.24HourClock 0,1 If set to 1, display time in 24-hour clock mode rather than a.m./p.m. lcl.[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 26 up.welcomeSoundOnW armBootE nabled 0, 1 0 If set to 1, play welcome sound effect on warm as well as cold boots. If set to 0, only a cold boot will trigger the welcome sound effect. up.localClockEnabled 0, 1 1 If set to 1, display the date and time on the idle display . up.backlight.onI[...]

Configuration Files A - 27 T ones <tones/> This attribute describes config uration it ems for the tone resources available in the phone. This attribute includ es: • Dual Tone Multi-Frequency <DTMF/> • Chord-Sets <chord/> up.mwiVisible 0 - Disabled 1 - Enabled 0 If set to 0 or Null, there is no MWI for registration x (SIP 2. 1.[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 28 Dual T one Multi-Frequency <DTMF/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpret ation tone.dtmf.level -33 to -3 -15 Lev el of the high fre quency component of the DTMF digit measured in dBm0; the low frequency tone will be[...]

Configuration Files A - 29 Chord-Sets <chord/> Chord-sets are the building blocks of so und effects that use synthesized rather than sampled audio (most call progress and ringer sound effects). A chord-s et is a multi-frequency note with an op tional on/off cadence. A chord-set can contain up to four frequency components ge nerated simultaneo[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 30 In the following table, x is the chord-set number and cat is one of callProg, ringer, or misc. Sampled Audio for Sound Ef fects <saf/> The following sampled audio WAVE file (.wav) f ormats are supported: • mono 8 kHz G.711 μ -Law • G.711 A-Law • L16/16000 (16-bi t, 16 kHz [...]

Configuration Files A - 31 In the following table, x is the sampled audio file number. The following table defines the defa ult usage of the sampled audio files with the phone: Sound Ef fects <se/> The phone uses both synthesized (based on the chord-sets, refer to Chord-Sets <chord/> on page A-29 ) and sampled aud io sound effects. Soun[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 32 This configuration attribut e is defined as follow s: This attribute also includes: • Patterns <pat/> • Ring type <rt/> Patterns <pat/> Patterns use a simple script language that allows dif ferent chord sets or wave files to be strung together with periods of sile[...]

Configuration Files A - 33 In the following table, x is the pattern number, y is the instruction number. Both x and y need to be sequential. There are three categories of sound effect patterns: callProg ( Call Progress Patterns ), ringer ( Ringer Patterns ) and misc ( Miscellaneous Patterns ). Call Progress Patterns The following table maps call pr[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 34 Ringer Patterns The following table maps ringer patter n numbers to their default descriptions. 7 alternate call waiti ng tone (dis tin ctive) 8 confirmation tone 9 howler tone (off-hook warning) 10 record warning 1 1 message waiting to ne 12 alerting 13 intercom announcement tone 14 b[...]

Configuration Files A - 35 Miscellaneous Patterns The following table maps miscellaneou s patterns to their usage within the phone. 18 Sampled audio file 7 19 Sampled audio file 8 20 Sampled audio file 9 21 Sampled audio file 10 22 Sampled audio file 1 1 Note Silent Ring will o nly provide a visual indication of an incoming call, but no audio indic[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 36 Ring type <r t/> Ring type is used to define a simple cl ass of ring to be applied based on some credentials that are usually carried with in the network protocol. The ring class includes attributes such as call-waiting and ringer in dex, if appropriate. The ring class can use on[...]

Configuration Files A - 37 V oice Settings <voice/> This configuration attribut e is defined as follow s: This attribute includ es: • Voice Coding Algorithms <codecs/> • Volume Persistence <volume/> • Gains <gain/> • Acoustic Echo Cancellation <aec/> • Acoustic Echo Suppression <aes/> • Background Noi[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 38 V oice Coding Algorithms <cod ecs/> The following voice codecs are supported: These codecs include: • Codec Preferences <codecPref/> • Codec Profiles <aud ioProfile/> Codec Preferences <codecPref/> Algorithm MIME T ype Label Bit Rate Sample Rate Frame Size E[...]

Configuration Files A - 39 voice.codecPref.IP_300.G71 1Mu Null, 1-3 1 S pecifies the codec preferences for SoundPoint IP 301 mode ls. Interpretation as above. voice.codecPref.IP_300.G71 1A 2 voice.codecPref. IP_300.G729AB 3 voice.codecPref.IP_650.G71 1Mu Null, 1-4 2 S p ecifies the codec preferences for the SoundPoint IP 550, 560, 650, and 670 plat[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 40 voice.codecPref.IP_7000.G71 1Mu Nu ll, 1-16 6 S pecifies the codec preferences for the SoundS tation IP 7000 platform. Interpretation as above. voice.codecPref.IP_7000.G71 1A 7 voice.codecPref.IP_7000.G722 4 voice.codecPref.IP_7000.G7221.16 kbps Null voice.codecPref.IP_7000.G7221.24 kb[...]

Configuration Files A - 41 Codec Profiles <audioPro file/> The following profile at tributes can be ad justed for each of the five supported codecs. In the table, x =G711Mu, G711A, G722, G7221, G7221C, and G729AB, Lin16, Siren14, and Siren22. Attribute Permitted Va l u e s Interpretation voice.audioProfile.x.payloadSize 10, 20, 30, ...80 Pref[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 42 V olume Persistence <volume/> The user’s selection of the receive volu me dur ing a call can be remembered between calls. This can be configured per termination (handset, headset and hands-free/chassis). In som e countries regulations exist which dictate that receive volume sho[...]

Configuration Files A - 43 voice.gain.rx.analog.ringer .IP_430 0 voice.gain.rx.analog.ringer .IP_601 6 voice.gain.rx.analog.ringer .IP_650 0 voice.gain.rx.analog.ringer .IP_6000 0 voice.gain.rx.analog.ringer .IP_7000 0 voice.gain.rx.digital.handset -15 voice.gain.rx.digital.headset -21 voice.gain.rx.di gital.chassi s 0 voice.gain.rx.digi tal.chassi[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 44 voice.gain.tx.analo g.chassis.IP_430 36 voice.gain.tx.analo g.chassis.IP_601 0 voice.gain.tx.analo g.chassis.IP_650 36 voice.gain.tx.analo g.chassis.IP_6000 0 voice.gain.tx.analo g.chassis.IP_7000 0 voice.gain.tx.digital.handset 0 voice.gain.tx.digital.handset.IP_330 10 voice.gain.tx.d[...]

Configuration Files A - 45 Acoustic Echo Cancellation <aec/> These settings control the performanc e of the speakerphone acoustic echo canceller. . voice.handset.txag.adjust.IP_650 1 8 voice.handset.sidetone.adjust.IP_330 3 voice.handset.sidetone.adjust.IP_430 3 voice.handset.sidetone.adjust.IP_650 0 voice.headset.rxag.adjust.IP_330 4 voice.h[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 46 Acoustic Echo Suppression <aes/> These settings control the performanc e of the speakerphone acoustic echo suppressor. voice.aec.hd.lowFreqCu tOff 100 voice.aec. hd.highFre qCutOf f 7000 voice.aec.hd.erlT ab_0_300 -24 voice.aec.hd.erlT ab_300_600 -24 voice.aec.hd.erlT ab_600_1500[...]

Configuration Files A - 47 Background Noise Suppression <ns/> These settings control the performanc e of the transmit background noise suppression feature. voice.aes.hf.duplexBalance.2 6 voice.aes.hf.duplexBalance.3 6 voice.aes.hf.duplexBalance.4 5 voice.aes.hf.duplexBalance.5 4 voice.aes.hf.duplexBalance.6 4 voice.aes.hf.duplexBalance.7 3 vo[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 48 Automatic Gain Control <agc/> These settings control the performance of the trans mit automatic gain control feature. voice.ns.hf.enable 1 voice.ns.hf.signalAttn -6 voice.ns.hf.silenceAttn -9 voice.ns.hf.IP_4000.enable 1 voice.ns.hf.IP_4000.signalAttn -6 voice.ns.hf.IP_4000.silen[...]

Configuration Files A - 49 Receive Equalization <r xEq/> These settings control the performanc e of the receive equalization feature. Polycom recommends that you do not change these values. Attribute Default voice.rxEq.hs.IP_330.preFilter .enable 1 voice.rxEq.hs.IP_430.preFilter .enable 1 voice.rxEq.hs.IP_500.preFilter .enable 1 voice.rxEq.hs[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 50 T ransmit Equalization <txEq/> These settings control the performance of the hands-free transmit equalization feature. . voice.rxEq.hf.IP_330.preFilter .enable 1 voice.rxEq.hf.IP_430.preFilter .enable 1 voice.rxEq.hf.IP_500.preFilter .enable 1 voice.rxEq.hf.IP_600.preFilter .enab[...]

Configuration Files A - 51 voice.txEq.hs.IP_601.preFilter .enable 0 voice.txEq.hs.IP_650.preFilter .enable 1 voice.txEq.hs.IP_330.postFilter .enable 1 voice.txEq.hs.IP_430.postFilter .enable 1 voice.txEq.hs.IP_500.postFilter .enable 1 voice.txEq.hs.IP_600.postFilter .enable 1 voice.txEq.hs.IP_601.postFilter .enable 1 voice.txEq.hs.IP_650.postFilter[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 52 V oice Activity Detection <vad/> These settings control the performance of the voice activity detection (sil ence suppression) feature. Quality Monitoring <q uality monitoring/> This attribute includ es: • Central Report Collector <collector/> • Alert Report s <[...]

Configuration Files A - 53 • Server <server/> • RTCP-XR <rtcpxr/> Central Report Collector <collector/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpretation voice.qualityMonitori ng.collector .enable. periodic 0, 1 0 Enables generation of periodic quality reports throughou[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 54 Alert Reports <alert/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpretation voice.qualityMonitoring.coll ector . alert.moslq.thre shold.warning Null, 15 to 40 Null Threshold value of listening MOS score (MOS-LQ) that causes p[...]

Configuration Files A - 55 Server <server/> This configuration attribut e is defined as follows: RTCP-XR <rtcpxr/> This configuration attribut e is defined as follow s: Quality of Se rv i c e < Q O S / > These settings control the Qual ity of Service (QOS) options. This attribute includ es: • Ethernet IEEE 802.1p/Q <ethernet/[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 56 RTP <RTP/> These parameters a pply to RTP packets. Call Control <callControl/> These parameters apply to call control packets, such as the network protocol signaling. Other <other/> These default parameter values ar e us ed for all packets which ar e not set explicitl[...]

Configuration Files A - 57 RTP <rtp/> These parameters a pply to RTP packets. Attribute Permitted Va l u e s Default Interpretation qos.ip.rtp.dscp 0 to 63 or EF or any of AF1 1,AF12, AF13,AF21, A F 2 2 , A F 2 3 , AF31,AF32, AF33,AF41, AF42,AF43 Null This parameter allows the DSCP of packets to be specified. If set to a value, this will over[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 58 Call Control <callControl/> These parameters apply to call control packets, such as the network protocol signaling. Basic TCP/IP <TCP_IP/> This attribute includ es: • Network Monitoring <netMon/> • Time Synchronization <sntp/> • Port <port/> • Keep[...]

Configuration Files A - 59 Network Mon itoring <netMo n/> This configuration attribut e is defined as follow s: Time Synchronization <sntp/> The following table describes the parameters used to set up time synchronization and daylight savings ti me. The defaults shown will enable daylight savings time (DST) for North America. Daylight s[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 60 tcpIpApp.sntp.address.overrideDHCP 0, 1 0 These parameters determine whether configuration file parameters override DHCP parameters for the SNTP server address and Greenwich Mean Time (GMT) off set. If set to 0, DHCP values will over ri de configuration file parameters. I f set to 1, t[...]

Configuration Files A - 61 tcpIpApp.sntp.daylightSavings.start.date 1-31 8 If fixedDayEnable is set to 1, use as day of the month to start DST . If fixedDayEnable is set to 0, us the mapping: 1 = the first occurrence of a given day-of-the-week in a month, 8 = the second occurrence of a given day-of-the-week in a month, 15 = the third occurrence of [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 62 Por t <por t/> This attribute includ es: • RTP <rtp/> RTP <rtp/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default In terpret ati on tcpIpApp.port.rtp.filterByI p 0, 1 1 If set to 1, reject RTP packet s arriving from (sent [...]

Configuration Files A - 63 Keep-Alive <keepalive/> Allowing for the configuration of TCP keep-alive on SIP TLS connections, the phone can detect a failures quickly (in mi nutes) and attempt to re-register with the SIP call server (or its redundant pair). This configuration attribut e is defined as follow s: W eb Ser ver <httpd/> The pho[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 64 This attribute also includes: Configuration <cfg/> Configuration <cfg/> This configuration attribut e is defined as follow s: Call Handling Configuration <call/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpreta ti[...]

Configuration Files A - 65 call.dialtoneTimeOut Null, positive integer 60 Time in seconds to allow the dialtone to be played before dropping the call. If set to 0, the cal l is not dro pped. If set to Null, call dropped after 60 seconds. call.lastCallRetu rnS tring string of maximum length 32 *69 The string sent to the se rver when the user selects[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 66 This attribute also includes: • Shared Calls <shared/> • Hold, Local Reminder <hold/><localReminder/> call.singleKeyPres sC onference 0,1 0 If set to 1, the conference will be setup after a user presses the Conference soft key or Conference key the first time. Als[...]

Configuration Files A - 67 Shared Calls <share d/> This configuration attribut e is defined as follow s: Hold, Local Reminder <hold/><localReminder/> This configuration attribut e is defined as follows: Attribute Permitted Va l u e s Default Interpretation call.shared.disableDivert 0, 1 1 If set to 1, disable diversion feature for[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 68 Director y <dir/> This attribute includ es: • Local Directory <local/> • Corporate Directory <corp/> Local Director y <local/> The local directory is stored in either flash memory or RAM on the phone. The local directory size is limited based on the amount o[...]

Configuration Files A - 69 Corporate Director y <corp/> A portion of the corporate directory is stored in flash memory on the phone. The size is based on the amount of flash memory in the phone. (Different phone models have va riable flash memory.) This configuration attribut e is defined as follow s: dir .local.nonV olatile.maxSize.8meg 1 to[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 70 dir . corp.baseDN UTF-8 encoded string Null The base domain name is the starting point for making queries on the LDAP server . dir . corp.user UTF-8 encoded string Null The username used to authenticate to the LDAP server . dir . corp.password UTF-8 encoded string Null The password use[...]

Configuration Files A - 71 dir .corp.attribute.x.sticky 0, 1 Null If set to 0 or Null, th e filter criter ia for this attribute is reset after a reboot. If set to 1, the filter criteria f or this attribute is retained through a reboot. Such attributes are denoted with a “*” before the label when displaye d on the phone. dir . corp.attribute.x.f[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 72 Presence <pres/> The parameter pres.reg is the line number used to send SUBSCRIBE. If this parameter is missing, the phone will use the primary line to send SUBSCRIBE. Fonts <font/> These settings control the phone’s ability to dynamically load an external font file durin[...]

Configuration Files A - 73 • <fontName> is a free string of characte rs that typically ca rries the meaning of the font. Examples are “fontFixe dSize” for a fi xed-size font, or “fontProportionalSize” for a proportional size font. • <fontHeightInPixels> describes the font height in number of screen pixels. • <fontRange&[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 74 to include support for a large number of font ranges at once; otherwise, if simply adding or changing a few fonts currently in use, multiple .fnt files are recommended since they are easier to work with individually. This configuration attribut e is defined as follow s: This attribute [...]

Configuration Files A - 75 IP_500 font <IP_500/> This configuration attribut e is defined as follow s: IP_600 font <IP_600/> This configuration attribut e is defined as follow s: Keys <key/> These settings control the scrolling behavior of keys and can be used to change key functions. SoundPoint IP 301, 320, 3 30, 430, 5 01, 550, [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 76 In the following table, x =IP_300, IP_330, IP 430, IP_50 0, IP_550, IP_600, IP_ 650, and IP_4000, and IP_7000 and y is the key number. Note that IP_300 parameters affect SoundP oint IP 301 phones, IP _330 parameters affect SoundPoint IP 320 and 330 phones, IP_4 30 parameters affect Sou[...]

Configuration Files A - 77 Backgrounds <bg/> The backgrounds used by the SoundPoi nt IP 550, 560, 650, and 670 phones are defined in this section. In the following table, w= 1 to 3, x =1 to 6. This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpret ation bg.hiRes.color . selection w ,x 1,1 S peci[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 78 button.color . selection.x.y . modify any string The label color for soft keys and l ine key labels associated with the defined backgroun ds. These values can be modified locally by the user. The format is: “rgbHILo, <parameter list>”. For ex ample: “rbgHiLo, 51, 255, 68, 2[...]

Configuration Files A - 79 bg.hiRes.gray .bm.x.name any stri ng Graphic files for display on the phone and Expansion Module and al so the brightness adjustment to the graphi c. For x=1: • name is “Leaf.jpg” name is “LeafEM.jpg” adjustment is “0” For x=2: • name is “Sailboat.jpg” name is “SailboatEM.jpg” adjustment is “-3?[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 80 Bitmaps <bitmap/> The bitmaps used by each phone model are defined in this section. Platform <IP_300/>, <IP 33 0/>, <IP_400/>, <IP_500/>, <IP_6 00/>, <IP_4000/>, and <IP_7000 /> In the following table, x =IP_300, IP_330, IP_400, I P _500,[...]

Configuration Files A - 81 This configuration attribut e is defined as follow s: Animations <anim/> <IP_300/>, <I P_330/>, <IP_400/>, < IP_500/>, <IP_600/>, <IP_400 0/>, and <IP_7000/> This section defines bitmap animat ions composed of bitmap/duration couples. In the following table, x =IP_300, IP_33[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 82 Patterns <pattern/> This section defines patterns for the LED indicators. In the following table, x is the pattern number, y is the step in the pattern. Classes <class/> This section defines the available cl asses for the LED and graphi cal icon indicator types. In the foll[...]

Configuration Files A - 83 LEDs <led/> In the following table, x is the LED number. Graphic Icons <gi/> <IP_300/>, <IP_33 0> , <IP_400/>, <IP_500/>, <IP_600/ >, <IP_4000/>, and <IP_ 7000/> In the following table, x =IP_300, IP_330, IP_400, I P _500, IP_600 , IP_4000, or IP_7000, y is the graphic[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 84 Event Logging <log/> The event logging system supports the following classes of events: ind.gi.x.y .physY IP 300: 0-3 IP 330: 0-19 IP 400: 0-45 IP 500: 0-79 IP 600: 0-159 IP 4000: 0-67 IP 7000: 0-127 For Graphic Icon type indicators, th is is the y-axis location of the upper left[...]

Configuration Files A - 85 Each event in the log contains the follow ing f ields separated by the | char acter: • time or time/date stamp • 1-5 character component identifier (such as “so”) • event class • cumulativ e log events m issed due to excessive CPU load • free form text - the event description Three formats are available for [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 86 Basic Logging <level/><change/> and <render/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpret ation log.level.change.xxx 0-5 4 Control the logging detail level for individual components. These are the input filter[...]

Configuration Files A - 87 Scheduled Logging Parameters <sched/> The phone can be configured to schedu le certain advanced logging tasks on a periodic basis. These attributes should be set in consultation with Polycom Technical Support. Each scheduled log task is controlled by a unique attribut e set starting with log.sched.x where x iden tif[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 88 Security <sec/> This attribute’s settings affect security aspects of the phone. This configuration attribut e is defined as follows: . This attribute also includes: • Encryption <encryption/> • Password Lengths <pwd/><length/> log.sched.x. startMod e abs, [...]

Configuration Files A - 89 Encr yption <encr yption/> This configuration attribut e is defined as follow s: Password Lengths <pwd/><leng th/> This configuration attribut e is defined as follow s: License <license/> This attribute’s settings control aspects of the feature licensing system. This configuration attribut e is d[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 90 Provisioning <prov/> This attribute’s settings control aspects of the phone’s boot server provisioning system. RAM Disk <ramdisk/> This attribute’s settings control the phone’s internal RAM disk feature. Attribute Permitted Va l u e s Default Interpretation prov .fi[...]

Configuration Files A - 91 This configuration attribut e is defined as follow s: Request <request/> This attribute includ es: • Delay <delay/> Delay <delay/> These settings control the phone’s behavior when a request for restart or reconfiguration is received. Attribute Permitted Va l u e s Default Interpretation ramdisk.enabl[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 92 Feature <feature/> These settings control the activation or de activation of a feature at run time. In the table below, x is the feature number. Attribute Permitted V alues Interpret ation feature.x.name “presence”, “messaging”, “directory”, “calllist”, “ring-do[...]

Configuration Files A - 93 Resource <res/> This attribute’s settings control the maximum size or an external resource retrieved at run time. For more information, refer to “Techni cal Bulletin 35704: Allocating Adequate Memory for resources on SoundPoint IP and SoundStation IP Phones“ at http://www.polycom.com/usa/en/sup por t/voice/sou[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 94 Finder <finder/> This configuration attribut e is defined as follow s: Quotas <quotas/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpretatio n res.finder .sizeLimit positive integer 300 If a resource that is being downlo[...]

Configuration Files A - 95 Microbrowser <mb/> This attribute’s settings control the home page, proxy and size limits to be used by the Microbrowser when it is selected to provide services. The Microbrowser is supported on the SoundPoint IP 430, 501, 550, 560, 601, 650 , and 670 and the SoundStation IP 4000, 6000, and 7000 phones. This confi[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 96 Idle Display <idleDisplay/> The Microbrowser can be used to create a display that will be part of the phone’s idle display. These settings cont rol the home page and the refresh rate. Attribute Permitted V alues Default Interpret ation mb.idleDis p l ay .home Null or any fully [...]

Configuration Files A - 97 Main Browser <main/> This setting controls the home page us ed by the Microbrowser when that function is se lected. Attribute Permitted V alues Default Interpret ation mb.main.home Any fully formed valid HTTP URL. Length up to 255 characters. Null URL used for Microbro wser home page. If blank, the browser will noti[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 98 Browser Limits <limits /> These settings limit the size of object which the Microbrowser will display by limiting the amount of memory available for the Microbrowse r. Applications <apps/> This attribute’s settings control the te le phone notification events, state pollin[...]

Configuration Files A - 99 apps.statePolling.URL URL Null The URL to whi ch the phon e sends call processing state/device/network info rmation. The protoc ol us e d can b e ei th e r HT TP or HTTPS. Note : T o enable state polling, the attributes apps.statePolling.URL , apps.statePolling.username , and apps.statePolling.password must be set to non-[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 100 Peer Networking <pnet/> Peer networking manages communications between Polycom devices. For the SoundStation IP 7000 conference phone, it manages daisy-chaining an d video integation with the HDX video systems. This configuration attribut e is defined as follow s: DNS Cache <[...]

Configuration Files A - 101 NAPTR <NAP TR/> This configuration attribut e is defined as follow s: Attribute Permitted V alues Default Interpret ation dns.cache.NAPTR.x. name domain name string Null The domain name to which this re source record refers. dns.cache.NAPTR.x.ttl 300 to 65535 300 S pecifies the time interval (in se cond s) that the[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 102 SRV <SRV/> This configuration attribut e is defined as follow s: A <A/> This configuration attribut e is defined as follow s: Attribute Permitted V alues Default Interpret ation dns.cache.SRV .x.name domain nam e string Null The domain name string with SRV prefix. dns.cach[...]

Configuration Files A - 103 Soft Keys <softkey/> This configuration attribute is define d as follows (where x =1 to maximum number of defined soft keys): Attribute Permitted Va l u e s Default Interpretation softkey .x.label string Null This is the text displayed wit h the soft key . If set to Null, the label to display is determined as follo[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 104 softkey .x.use.alerting 0 (default) 1 Null If set to 0 or Null, the soft key is not displayed i n th e al e r ti n g st ate. If set to 1, the soft key is displayed in the alerting state. softkey .x.use.dialtone 0 (default) 1 Null If set to 0 or Null, the soft key is not displayed i n [...]

Configuration Files A - 105 softkey .feature.directories 0 1 Null (default) Null If set to Null, the Dir soft k ey is displayed on the SoundPoint IP 320/330 phone, but not on any other phone. If set to 0, the Dir soft key is not display ed on any phone. If set to 1, the Dir soft key is displayed on all phones as follo ws: • In the idle state, it [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 106 Per -Phone Configuration This section covers the parameters in the per-phone example configuration file phone1.cfg . This file would normally be used as a template for the per-phone configuration files. For more information, refer to Deploying Phones From the Boot Server on page 3-14 [...]

Configuration Files A - 107 • User Preferences <user_preferences/> Registration <reg/> SoundPoint IP 301, 320, 330, a nd 43 0 support a maximum of two unique registrations, SoundPoint IP 501 support s three, the SoundPoint IP 550 and 560 supports four, and SoundPoint IP 600, 6 01, 650, and 670 support six. Up to three SoundPoint IP Ex[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 108 reg.x.auth.userId string Null User ID to be used for authentication challenges for this registration. If non -Null , will override the “Reg User x” parameter entered into the Au thentication submenu off of the Settings menu o n the phone. reg.x.auth.password string Null Passwor d [...]

Configuration Files A - 109 reg.x.lineKeys 1 to max 1 max = th e number of line keys on the phone. max = 1 on SoundS tation IP 4000, 6000, 7000, max = 2 on IP 301, 320, 330, 430, max = 3 on IP 501, max = 4 on IP 550, 560, max = 6 on IP 600, max = 48 on IP 601, 650, 670 (without any Expansion Modules attached, only 6 line keys are available) The num[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 110 reg.x.outboundProxy .transport DNSnaptr or TCPpreferred or UDPOnly or TLS or TCPOnly DNSnap tr If set to Null or DN Snaptr: If reg.x.outboundProxy .address is a hostname and reg.x.outboundProxy .port is 0 or Null, do NAPTR then SRV look-ups to try to discover the transport, ports and [...]

Configuration Files A - 111 Calls <call/> This attribute affects the call-oriented per -phone configuration. This attribute includ es: • Do Not Disturb <donotdisturb/> • Automatic Off-Hook Call Placement <autoOffHook/> • Missed Call Config uration <serverMissedCal l/> • Missed Call T racking <missedC allTracking/&[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 112 Do Not Disturb <donotdisturb/> This configuration attribut e is defined as follow s: Automatic Of f-Hook Call Placement <autoOf fHook/> An optional per-registration feature is supported which allows automatic call placement when the phone goes off-hook. In the following ta[...]

Configuration Files A - 113 Missed Call T racking <missedCallT racking/> You can enable/disable mi ssed ca ll tr acking on a per-line basis. In the following table, x is the regi stration number. IP 301, 320, 330, 430: x =1-2; IP 501: x =1-3; IP 550, 560: x =1-4; IP 600: x =1-6; IP 601: x =1-12; IP 650, 670: x =1-34; I P 4000: x =1; IP 6000 :[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 114 Diversion <diver t/> The phone has a flexible ca ll forward/di version feature for each registration. In all cases, a call will only be diverted if a non-Null contact has been configured. In the following tables, x is the regist ration number. I P 301, 320, 330, 4 30: x =1-2; IP[...]

Configuration Files A - 115 Busy <busy/> Calls can be automatically dive rted when the phone is busy. No Answer <noanswer/> The phone can automatically divert calls after a period of ringing. Attribute Permitted V alues Default Interpretation divert.busy .x.enabl ed 0, 1 1 If set to 1, calls will be forwarded on busy to the contac t spe[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 116 Do Not Disturb <dnd/> The phone can automatically divert ca lls when Do Not Disturb (DND) is enabled. Dial Plan <dialplan/> Per-registration dial plan config uration is supported. In the following table s, x is the registration number. IP 301, 320, 330, 43 0: x =1-2; IP 50[...]

Configuration Files A - 117 This attribute also includes: • Digit Map <digit map/> • Routing <routing/> Digit Map <digitmap/> For more information on digit map syntax, refer to Digit Map <digitmap/> on page A-18 . dialplan.x.applyT oU serDial 0, 1 1 When pr esent, and if dialplan.x.digitmap is not Null, this at tri b ute[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 118 This configuration attribut e is defined as follow s: Routing <routing/> This attribute all ows specific routing paths for outg oing SIP calls to be configured independent of other ‘default’ configuration. This attribute includ es: • Server <server/> • Emergency &l[...]

Configuration Files A - 119 Emergency <emergency/> In the following a ttributes, y is the index of the emergency entry description and z is the index of the server associated with the emergency entry y . For each emergency entry (index y ), one or more ser ver entry (indexes ( y , z )) can be configured. y and z m u s t b o t h f o l l o w s [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 120 Message W aiting Indicator <mwi/> In the following table, x is the registration number. IP 301 , 320, 330, 430: x =1-2; IP 501: x =1-3; IP 550, 560: x =1-4; IP 600: x =1-6; IP 601: x =1-12; IP 650, 670: x =1-34; I P 4000: x =1; IP 6000 : x =1; IP 7000: x =1. This configuration a[...]

Configuration Files A - 121 This configuration attribut e is defined as follow s: Attendant <attendant/> The Busy Lamp Field (BLF) / attendant console feature enhances support for a phone-based attendant console. Attribute Permitted Va l u e s Default Interpretation nat.ip dotted-decima l IP address Null IP address to advertise within SIP sig[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 122 This configuration attribut e is defined as follow s: Roaming Buddies <roaming_buddies/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpretation attendant.uri string Null For attendant console / busy lamp field (BLF) feature. T[...]

Configuration Files A - 123 Roaming Privacy <roaming_privacy/> This configuration attribut e is defined as follow s: User Preferences <user_preferences/> This configuration attribut e is defined as follow s: Note This attribute is used in conjunction with Microsoft Live Communications Server 2005 o nly . Attribute Permitted Va l u e s D[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 124 Flash Parameter Configuration Any field in the bootROM setup menu and the application SIP Configuration menu can be set through a configuration file. A DHCP server can be configured to point the phones to a boot server that has the required configuration files. The ne w settings will [...]

Configuration Files A - 125 This flash attributes are defined as follows : Name Possible V alues Description device. set 0 or 1 default = 0 If set to 0, do not use any device.xxx.yyy fields to set any parameters. Set this to 0 after the initial installation. If set to 1, use the device.xxx.yyy fields that have device.xxx.yyy.set = 1. Set this to 1 [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 126 device.prov .serverN ame any string For descriptions, refer to Server Menu on page 3-9 . device.prov .serverType 0 to 4 device.prov .u ser any string device.prov .password any string device.prov .appProvType 0 or 1 device.prov .appProvString any strin g device.prov . redunAttemptLimit[...]

Configuration Files A - 127 device.syslog.facility 0 to 23 A description of what ge nerated the lo g message. For more information, refer to secti on 4.1.1 of RF C 3165. The default value is 16, which maps to “local 0”. device.syslog.renderLevel 0 to 6 S pecifies t he lowest class of event that will be rendered to syslog. It i s based on log.re[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP A - 128[...]

B - 1 B Session Initiation Protocol (SIP) This chapter provides a description of the basic Sessi on Initiati on Prot ocol (SIP) and the protocol extensions th at are supported by the current SIP application. To find the applicable Request For Comments (RFC) document, go to http://www.ietf.org/r fc.html and enter the RFC number. This chapter contain[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP B - 2 RFC and Internet Draft Suppor t The following RFC’s and Inte rnet drafts are supported: • RFC 1321—The MD5 Message-Digest Algorithm • RFC 2327—SDP: Session Description Protocol • RFC 2387—The MIME Multipart / Related Content-type • RFC 2976—The SIP INFO Method • RFC [...]

Session Initiation Protocol (SIP) B - 3 • RFC 3969—The Internet Assigned Nu mber Authority (IAN A) Uniform Resource Identifier (U RI) Parameter Registry for the Session Initiation Protocol (SIP) • RFC 4028—Session Timers in the Session Initiation Protocol (SIP) • RFC 4235—An INVITE-Initiated Dialog Event Package for the Session Initiati[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP B - 4 Header Suppor t The following SIP request headers are supported: INFO Y es RFC 2976, the pho ne does not genera te INFO requests, but will issue a final response upon receipt. No INFO message bodies are parsed. MESSAGE Y es Final response is sent upon receipt. Message bodies of type tex[...]

Session Initiation Protocol (SIP) B - 5 Diversion Y es Error-Info No Event Y es Expires Y es From Y es In-Reply-T o No Max-Forwards Y es Min-Expires No Min-SE Y es MIME-V ersion No Organization No P-Asserted-Identity Y es P-Preferred-Identity Y es Priority No Proxy-Authenticate Y es Proxy-Authorization Y es Proxy-Require No RAck Y es Record-Route Y[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP B - 6 Response Suppor t The following SIP resp onses are supported : 1xx Responses - Provisional 2xx Responses - Succ ess Subject No Subscription-S tate Y es Supported Y es T imestamp No To Ye s Unsupported No User-Agent Y es Via Y e s W arning Y es Only warning codes 300 to 39 9 WWW-Authenti[...]

Session Initiation Protocol (SIP) B - 7 3xx Responses - Redirection 4xx Responses - Request Failure Response Supported Notes 300 Multiple Choices Y es 301 Moved Permanently Y e s 302 Moved T emporarily Y es 305 Use Proxy No 380 Alternative Service No Note All 4xx responses for which the phone does not provide specific support will be treated the sa[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP B - 8 5xx Responses - Ser ver Failure 6xx Responses - Global Failure 481 Call/Transaction Does Not Exist Y es 482 Loop Detected Y es 483 T oo Many Hops No 484 Address Incomplete Y es 485 Ambiguous No 486 Busy Here Y es 487 Request T erminated Y es 488 Not Acceptable Here Y es 491 Request Pend[...]

Session Initiation Protocol (SIP) B - 9 Hold Implementation The phone supports both currently accepted means of signaling hold. The first method, no longer recommended due in part to the RTCP problems associated with it, is to set the “c” de stination addresses for the media streams in the SDP to zero, for example, c=0.0.0.0. The second, and pr[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP B - 10 SIP for Instant Messaging and Presence Leveraging Extensions The phone is compatible with the Presen ce and Instant Messaging features of Microsoft Windows Messenger 5.1. In a future release, suppor t for the Presence and I nstant Message recommend ations in the SI P Instant Mes saging[...]

C - 1 C Miscellaneous Administrative T asks This appendix provides information required by varied aspects of the Se ssion Initiation Protocol (SIP) a pplication. This includes: • Trusted Certif icate Authority List • Encrypting Configuration Files • Adding a Background Logo • BootROM/SIP Application Dependencies • Multiple Key Combinat io[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP C - 2 • Deutsche Telekom AG Root CA • Digital Signature Trust Co. Global CA 1 • Digital Signature Trust Co. Global CA 2 • Digital Signature Trust Co. Global CA 3 • Digital Signature Trust Co. Global CA 4 • Entrust Worldwide by DST • Entrust.net Premium 2048 Secure Server CA • [...]

Miscellaneous Administrative T asks C - 3 • TC TrustCenter, Germany, Class 1 CA • TC TrustCenter, Germany, Class 2 CA • TC TrustCenter, Germany, Class 3 CA • TC TrustCenter, Germany, Class 4 CA • Thawte Personal Basic CA • Thawte Personal Freemail CA • Thawte Personal Premium CA • Thawte Premium Server CA • Thawte Server CA • Th[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP C - 4 Encr ypting Configuration Files The phone can recognize encrypted files, which it downloads from the boot server and it can encrypt files before uploading them to the boot server. There must be an encryption key on the p hone to perform these operations. Configuration files (excluding t[...]

Miscellaneous Administrative T asks C - 5 You can check whether an encrypted file is the same as an unencrypted file by: 1. Run the configFileEncrypt utility on the unencrypted f ile with the "-d" option. This shows the "digest" field. 2. Look at the encrypted file using Wo rdPad and check the first line that shows a "Diges[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP C - 6 2. Manually reboot the phone so that it will download the new key. The phone will automatically reboot a second time to use the new key. At this point, the phone expects al l encrypted configuration files on the boot server to use the new ke y and it wi ll continue to reboot until this [...]

Miscellaneous Administrative T asks C - 7 The SoundPoint IP 501/600/601 p hones only support the four colors black, dark gray, light gray, and white. Any other colors will be approximated. The SoundPoint IP 550/560/650 p hones support a 4-bit grayscale, which is a smooth gradient from black (0, 0, 0) to white (FF, FF, FF). The SoundPoint IP 670 pho[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP C - 8 <IP_400 … bitmap.IP_400.61 .name ="logo-430" /> <IP_500 … bitmap.IP_500.61 .name ="logo-500" /> <IP_600 … bitmap.IP_600.65 .name ="logo-600" /> <IP_4000 … bitmap.IP_4000. 65.name ="logo-4000" /> <IP_7000 … bitm[...]

Miscellaneous Administrative T asks C - 9 </Animations> … </indicators> BootROM/SIP Application Dependencies Not withstanding the hardware backward compatibility mandate, there have been times throughout the life of the So undPoint IP / SoundStation IP phones where certain dependencies on specific bootROM and application versions have[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP C - 10 There is always a way to move forw ar d with bootROM releases, although it may be a two or three step procedure sometimes, but there are cases where it is impossible to move backward. Make speci al note of these cases before upgrading. Note that: • 1.x cannot be upgraded to any 2.x a[...]

Miscellaneous Administrative T asks C - 11 Restoring Factor y Defaults For the key combination, press and hold certain key combinations (depending on the phone model) simultaneously du ring the countdown process in the bootROM until the password prompt appears: • IP 301, 501, 550, 600, 601, and 650, and 670: 4, 6, 8 and * dial pad keys • IP 320[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP C - 12 Default Feature Key Layouts The following figures and tables show the default SIP key layouts for the SoundPoint IP 301, 32 0, 33 0, 430, 501, 550, 560, 60 0, 601, 650, and 670 and SoundStation IP 4000, 6000, and 7000 models. SoundPoint IP 301 Hold Del Sel 13 DEF 5 JKL 4 GHI 6 MNO 8 TU[...]

Miscellaneous Administrative T asks C - 13 SoundPoint IP 320/330 ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 WXYZ 9 OPER PQRS 0 7 Hold 21 Line 2 Line 1 Menu Dial 20 10 13 31 32 33 34 14 15 16 19 2 3 4 5 6 9 7 1 22 23 24 Key ID 25 26 27 28 29 30 8 Key ID Function Key ID Function Key ID Function Key ID Function 1 Dialpad2 12 n/a 23 VolUp 34 Menu 2 Dialpad5[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP C - 14 SoundPoint IP 430 Key ID Function Key ID Function Key ID Function Key ID Function 1 Line1 12 DialpadPound 23 Messages 34 Softkey3 2 Line2 13 Dialpad9 24 n/a 35 Handsfree 3 n/a 14 Dialpad8 25 SoftKey4 36 n/a 4 ArrowUp 15 Dialpad7 26 Headset 37 n/a 5 Hold 16 Dialpad4 27 SoftKey2 38 n/a 6[...]

Miscellaneous Administrative T asks C - 15 SoundPoint IP 501 Hold Del Sel Conference 13 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Conference Transfer Redial Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 1 2 3 4 5 6 7 8 10 9 11 12 13 14 15 16 17 1[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP C - 16 SoundPoint IP 550/560/600/601/650/670 Hold Del Sel 13 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Menu Messages Do Not Disturb ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 Directories Services Conference Transfer Redial 1 2 3 4 5 6 7 8 9 10 39 38 11 12[...]

Miscellaneous Administrative T asks C - 17 SoundStation IP 4000 1 2 3 7 8 9 13 14 15 19 20 21 16 4 10 5 22 25 26 6 18 12 27 28 29 Key ID Function Key ID Function Key ID Function Key ID Function 1 Dialpad1 12 Select 23 n/a 34 n/a 2 Dialpad2 13 Dialpad7 24 n/a 35 n/a 3 Dialpad3 14 Dialpad8 25 Menu 36 n/a 4 V olUp 15 Dialpad9 26 Exit 37 n/a 5 Handsfre[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP C - 18 SoundStation IP 6000 10 16 2 3 4 5 9 7 1 22 23 Key ID 25 26 27 28 29 8 14 15 13 20 21 19 11 17 Key ID Function Key ID Function Key ID Function Key ID Function 1 Dialpad1 12 n/a 23 Select 34 n/a 2 Dialpad2 13 Dialpad7 24 n/a 35 n/a 3 Dialpad3 14 Dialpad8 25 SoftKey3 36 n/a 4 V olUp 15 D[...]

Miscellaneous Administrative T asks C - 19 SoundStation IP 7000 Internal Key Functions A complete list of i nternal key functi ons fo r enhanced feat ure keys and hard key mappings is shown in the following table. The following guidelines should be noted: • Some functions are dependent on call state. Generally, if the soft key appears on a call s[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP C - 20 • On the SoundPoint IP 320/330 phone, CallPickup and ParkedPickup refer to the same function. On other phones, CallPickup refers to the soft key function that provides the menu wi th separate soft keys for parked pickup, directed pick up, and group pickup. • Some functions depend o[...]

Miscellaneous Administrative T asks C - 21 Dialpad3 Dialpad3 Dialpad4 Dialpad4 Dialpad5 Dialpad5 Dialpad6 Dialpad6 Dialpad7 Dialpad7 Dialpad8 Dialpad8 Dialpad9 Dialpad9 DialpadPound DialpadPound DialpadS tar DialpadS tar DialpadURL Dialname Call scre en only DirectedPiclup DirectedPickup Call screen onl y Directories Directories Divert Forward DoNo[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP C - 22 MyS tatus MyS tatus NewCall NewCall Call screen only Null Do nothing Offline Offline for presence EnterRecord enterCallRecord Call screen only Redial Red ial Cal l screen only Release EndCall or Can ce l hot dial Sou ndSt ation IP 7000 only ParkedPickup ParkedPickup Call screen only Se[...]

Miscellaneous Administrative T asks C - 23 Assigning a VLAN ID Using DHCP T o assign a VLAN ID to a phone using DHCP: >> In the DHCP menu of the Main setup menu, set VLAN Discovery to “Fixed” or “Custom”. When set to “Fixed”, the phone will examine DHCP options 128,144, 157 and 191 (in that order) for a valid DVD string. When set [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP C - 24 The following figure shows the phone ’s processing to determine if the VLAN ID is valid: Parsing V endor ID Information After the phone boot, it sends a DHCP Discover packet to the DHCP server. This is found in the Bootstrap Prot ocol/option “Vendor Class Identifier” section of t[...]

Miscellaneous Administrative T asks C - 25 IANA Private Enterprise number to determine which ve ndor's format should be used to decode the remaining data. The private enterprise number assigned to Polycom is 13885 (0x0000363D). This vendor ID information is not a ch aracter string, but an array of binary data. The steps for parsing are as foll[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP C - 26 Product, Model, and Par t Number Mapping In SIP 2.1.2, enhancements to the master configuration file were made to allow you to direct phone upgrade s to a so ftware image and configuration files based on phone model number, firmware part number, or MAC address. The part number specific[...]

Miscellaneous Administrative T asks C - 27 Disabling PC Ethernet Por t Certain SoundPoint IP phones have a PC Et hernet port. If it is unused, it can be disabled. The PC Eth er ne t po rt c an be d is abl ed on the SoundPoint IP 330, 430, 450, 550 , 560, 601, 650, and 670 and 8 50. The port cannot be disabled on the SoundPoint IP 301, 501, and 600 [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP C - 28[...]

D - 1 D Third Par ty Software This appendix provides the copyright statements for third party software products that are part of the Sessi on Initiation Protocol (SIP) application. Ares Copyright 1998 by the Massachusetts Institute of Technology. Permission to use, copy, modify, and distribute this software and i ts documentation for any purpose an[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP D - 2 Each revision is distinguished by a version number. You may use this Software under terms of this licens e revision or under the terms of any subsequent revision of the license. T H I S S O F T W A R E I S P R O V I D E D B Y T H E O P E N L D A P F O U N D A T I O N A N D ITS CONTRIBUT[...]

Third Party Software D - 3 endorse or promote products derived from thi s software without prior writ ten permission. For written permission, pl ease contact openssl-cor e@openssl.org. 5. Products derived from this sof tware may not be called "OpenSSL" nor may "OpenSSL" appear in their names wit hout prior written permission of [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP D - 4 3. All advertising materials mentioning fe atures or use of this s oftware must display the following acknowl edg ement: "This product includes cryptographic software written by Eric Young (eay @cryptsoft.com)" The word 'cryptographic' can be left out if the routines[...]

Third Party Software D - 5 Expat: Copyright (c) 1998, 1999, 2000 Thai Op en Source Software Center Ltd and Clark Cooper Permission is hereby granted, free of ch arge, to any person obtaining a copy of this softwa re and associat ed documentatio n files (the "Software"), to deal in the Software without restrict ion, including without limi [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP D - 6[...]

Index – 1 Index Numerics 802.1Q VLAN header 4–78 A access URL 4–65 ACD. See also automatic call distribution acoustic echo cancellation 4–75 acoustic echo cancellation <aec> A–45 acoustic echo suppression <aes> A–46 AEC. See also acoustic echo cancellation AGC. See also automatic gain control alert information A–15 animati[...]

Administrator’ s Guide SoundPoint IP / SoundStation IP Index – 2 sampled audio for sound effects A–30 SDP A–9 security A–88 shared calls A–67 SIP A–10 soft keys A–103 sound effect patt erns A–32 sound effects A–31 tones A–27 transmit equalization A –50 user preferences A–25 voice activity detection A–52 voice coding algo[...]

Index Index – 3 configuration file example 4–62 connected party identification 4–5 consultative transfers 4–18 context sensitive volume control 4–5 corporate directory 4–35 , A–69 , A–92 custom certificates 4–81 customizable audio sound effects 4–5 customizable fonts and indicators 4–29 D daisy-chaining phones 4–38 date and [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP Index – 4 IP_500 font A–75 IP_600 font A–75 J jitter buffer 4–74 K keep-alive <keepalive> A–63 key features 1–6 keys <key> A–75 L language support 1–7 languages, a dding new A–23 languages, supp orted 4–31 last call return 4–22 LEDs A–83 length <length&g[...]

Index Index – 5 missed call config uration A–112 Network Address Translation A–120 no answer A–115 quotas A–94 registration A–107 roaming buddies A–122 roaming privacy A–123 routing A–118 routing server A–118 per-phone configuration file A–106 phone diagnostics 5–9 phone1.cfg A–106 port <port> A–62 presence 4–60 [...]

Administrator’ s Guide SoundPoint IP / SoundStation IP Index – 6 SIP basic protocols, header support B–4 SIP header diversion A–12 warning A–13 SIP headers, warnings 4–72 SIP. See also Session Initiation Protocol sip.cfg A–4 SIP<SIP> A– 10 soft keys <softkey> A–103 sound effects <se> A–31 SoundPoint IP applicat[...]

POLYCOM, INC. APPLICATION PROGRAMMING INTERF ACE LICENSE (“API”) FOR SOUNDPOINT IP AND SOUNDSTATION IP PRODU CTS (“Product” or “Products”). 1. Agreement . You understand and agree t hat by usi ng the API you will be bound by the terms of the End User License and Warranty Terms included with the Product(s) and this docu ment (together, t[...]

By downloading the following Sample Applic ations, you agree to the below end user license agreement. LICENSE AGREEMENT FOR DEVELOPMENT P URPOSES This License Agreement for Development Purposes (the "A greement") is a legal agreement between you and Polycom, Inc., a Delaware corporation ("Polycom "). The software you are about t[...]

2.3. Reservation. Polycom reserves all rights in the Software not expressly granted to you in this Agreement. 3. SUPPORT SERVICES. 3.1. No Support Services. Polycom provides no support services fo r the Software. 4. TERMINATION. 4.1. Termination. Without prejudice to any ot her rights, Polycom may term inate this Agreement if you fail to comply wit[...]

for certain products supplied to consumers or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in thei r application to you. 8. EXPORT CONTROLS. 8.1. Export Controls. The Software may not be downloaded or otherwise exported or re- exported (i) into (or to a national or resident of) C uba, Iraq,[...]

agreement shall be construed to limit eithe r party's right to inde pendently develop or distribute software that is f unctionally similar to the other party's products, so long as proprietary information of the other part y is not included in such software. 9.5. Entire Agreement. This Agreement repres ents the complete agreem ent concern[...]

1 - 1 Addendum to SIP 3.1 Administrator’ s Guide This addendum addresses changes to the SoundPoint IP / SoundStati on IP SIP 3.1 Administrator’s Guide specif ic to the release of the SoundPoint IP 450 desktop phone. The SoundPoint IP 450 desktop phone hardware behaves in a similar manner to the SoundPoint IP 430 except for: • The SoundPoint I[...]

Administrator’ s Guide Addendum for the SoundPoint IP 450 1 - 2 New or Changed Features Distribution Zip File As well as the sip.ld file in the archive, there is a separate file for the SoundPoint IP 450 phone called 2345-12450-001.sip.ld . Electronic Hookswitch The SoundPoint IP 450 phone can be configured to use the electronic hookswitch. For m[...]

Administrator’ s Guide Addendum for the SoundPoint IP 450 1 - 3 Backlight Intensity Like the SoundPoint IP 550, 560, 650, a nd 670, the backlight intensity on the SoundPoint IP 450 phone has two modes: • Backlight On • Backlight Idle You can modify the Backlight On intens ity and the Backligh t Idle intensity separately. You can select high, [...]

Administrator’ s Guide Addendum for the SoundPoint IP 450 1 - 4 Gains <gain/> The default gain settings have been ca refully ad justed to comply with the TIA-810-A digital te lephony standard. Polycom recommends that you do not change these values. Attribute Default voice.gain.rx.analog.chassis.IP_450 0 voice.gain.rx.analog.ringer .IP_450 0[...]

Administrator’ s Guide Addendum for the SoundPoint IP 450 1 - 5 Receive Equalization <r xEq/> These settings control the performanc e of the receive equalization feature. T ransmit Equalization <txEq/> These settings control the performance of the hands-free transmit equalization feature. . Polycom recommends that you do not change th[...]

Administrator’ s Guide Addendum for the SoundPoint IP 450 1 - 6 Background <bg/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpret ation bg.gray .selection w ,x 2,1 S pecifiy whic h type of background (w) and index (x) for that type is selected on reboot. bg.medRes.gray .pr .x.adj -3 S pe[...]

Administrator’ s Guide Addendum for the SoundPoint IP 450 1 - 7 bg.medRes.gray .bm.x.name any stri ng Graphic files for display on the phone and Expansion Module and al so the brightness adjustment to the graphi c. For x=1: • name is “Leaf256x1 16.j pg” adjustment is “0” For x=2: • name is “Sailboat256x1 16.jpg” adjustment is “-[...]

Administrator’ s Guide Addendum for the SoundPoint IP 450 1 - 8 Bitmaps <bitmap/> The IP_450 parameters affect the SoundStation IP 450 desktop phone. Indicators <i nd/> The IP_450 parameters affect the SoundStation IP 450 desktop phone. Animations <anim/> The IP_450 parameters affect the SoundStation IP 450 desktop phone. Graphi[...]

Administrator’ s Guide Addendum for the SoundPoint IP 450 1 - 9 The SoundPoint IP 450 desktop phone default key layout is as follows: 3 1 2 4 30 22 31 29 32 23 7 5 Key ID 28 27 34 25 35 33 26 8 9 21 20 19 16 17 18 15 14 13 10 11 12 Key ID Function Key ID Function Key ID Function Key ID Function 1 Line1 12 DialpadPound 23 Messages 34 SoftKey3 2 Li[...]

Administrator’ s Guide Addendum for the SoundPoint IP 450 1 - 10[...]

1 - 1 Addendum to SIP 3.1 Administrator’ s Guide This addendum addresses changes to the SoundPoint IP / SoundStati on IP SIP 3.1 Administrator’s Guide specific to the release of the Polycom ® VVX ™ 1500 Business Media phone. The Polycom VVX 1500 is a Business Me dia phone that combines advanced business telephony, one-touch video, real-time [...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 2 • Recording and Playback of Audio Calls • Video Transmission • Voice Quality Monitoring • Multiple Regis trations • Video Codecs • Audio Codecs • Digital Picture Frame • Application Launch Pad • LCD Power Saving Configuration file changes are des[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 3 Configuration changes can performe d centrally at the boot server: Multilingual User Inter face Support for major western European la nguages is included and additional languages can be easily added. Support for As ian languages (Chinese, Japanese, and Korean) is [...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 4 Configuration changes can be perfor med centrally at the boot server: V oice Quality Monitoring The Polycom VVX 1500 phone can be config ured to generate various quality metrics for listening and conversational quality. Multiple Registrations The Polycom VVX 1500 [...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 5 Video Codecs The following table summarizes the Polycom VVX 1500 phone’s video codec support: Configuration changes can performe d centrally at the boot server: Audio Codecs The following table summarizes the Po lycom VVX 1500 phone’s audio codec support: Algo[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 6 Configuration changes can performe d centrally at the boot server: Digital Picture Frame A slide show of mult iple personal imag es stored on a USB flash drive can be displayed on the Polycom VVX 1500 phone during the idle mode. The supported formats include JPEG,[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 7 Application Launch Pad You can configure a page (similar to the Menu page) where user s can launch any applications that run on phone. Curr ently, the only applications are the Digital Picture Frame and the “My Info Portal”. There are four additional entries t[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 8 Users can change the default values th rough the phone’s menu to accomodate their individu al schedules. F or example, a user may normally s tart work at 10am and work 8 hours a day from Monday to Saturday. Configuration changes can be perfor med centrally at th[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 9 Application Configuration File Changes Background <bg/> This configuration attribut e is defined as follow s: Video <video/> These configuration attribut es ar e defined as follows: Attribute Permitted Va l u e s Default Interpret ation bg.VVX_1500.col[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 10 These attributes also include: • Camera Controls <camera/> • Local Camera View <localCameraView/> video.screenMode “normal”, “full”, “crop” Null Appl ies to the video window shown in the normal mode. If set to “normal” or Nul l, al[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 11 • Video Coding Algorithms <codecs/> Camera Controls <camera/> These settings control the performance of the camera. These configuration attribut es ar e defined as follows: Attribute Permitted Va l u e s Default Interpretation video.camera. flickerA[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 12 Local Camera View <localCameraView/> These settings control how the loca l camera is viewed on the screen. These configuration attribut es ar e defined as follows: Video Coding Algorithms <codecs/> These codecs include: • Codec Preferences <codec[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 13 Codec Profiles <codecPref/> The profile attributes can be adjusted for each of the new supported video codecs. Attribute Permitted Va l u e s Interpretation video.profile.H264.jitterBufferMax ( video.profil e.H264.jitter BufferMin + 500ms) to 2500ms, defaul[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 14 video.profile.H263.jit te rBufferMin 33ms to 1000ms, default 150ms The smallest jitter buffer depth (in milliseconds) that must be achieved before play out begin s for the first time. Once this depth has been achieved initially , the depth may fall below this poi[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 15 video.profile.H2631998.jitterBufferShrink 33ms to 1000ms, default 70ms The absolut e mini mu m duration time (in milliseconds) of RTP pa cket Rx with no packet loss between jitter buff er size shrinks. Use smaller values (33 ms) to minimize the delay on known goo[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 16 V oice Coding Algorithms <cod ecs/> These codecs include: • Codec Preferences <codecPref/> • Codec Profiles <aud ioProfile/> video.profile.H2631998.ann exK 0, 1 (default), 2, 3, 4 This value is H263-1998/90000 format parameter ANNEXK used to[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 17 Codec Preferences <codecPref/> Attribute Permitted Va l u e s Default Interpret ation voice.codecPref.VVX_1500.G71 1Mu Null , 1-16 4 S pecifie s the audio codec preferences for the Polycom VVX 1500 phone. Interpretation as above. voice.codecPref.VVX_1500.G7[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 18 Codec Profiles <audioPro file/> The profile attributes can be adjusted for each of the supported codecs, namely, x = G711A, G711Mu, G722, G7221, G7221C, G72 9AB, Lin16, and Siren14. Attribute Permitted Va l u e s Interpretation voice.audioProfile.x.payloadS[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 19 Gains <gain/> The default gain settings have been ca refully ad justed to comply with the TIA-810-A digital telephony standa rd for the Polycom VVX 1500 phone. Polycom recommends that you do not change these values. Attribute Default voice.gain.rx.analog .h[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 20 Receive Equalization <r xEq/> These new settings control the performanc e of the receive equalization feature on the Polycom VVX 1500 phone. T ransmit Equalization <txEq/> These new settings control the perfor man ce of the hands-free transmit equaliz[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 21 Quality of Ser vice <qos/> These new configuration attrib utes are defined as follows: • This parameter apply to Video RTP pa ckets. This par ameter controls the 802.1p/Q user_priority field. • These parameters apply to RTP pack ets. These parameters co[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 22 Feature <feature/> This new configuration attrib ute is defined as follows: W eb Ser ver <httpd/> This new configuration attrib ute is defined as follows: Microbrowser <mb/> This new configuration attrib ute is defined as follows: Attribute Perm[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 23 This attribute also includes changes to the Main Browser <main/> attribute: LCD Power Saving <powerSaving/> This new configuration attrib ute is defined as follows: Attribute Permitted Va l u e s Default Interpretation mb.main.x.url string Null The in[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 24 Per -Phone Configuration File Changes User Preferences <up/> powerSaving.officeHours. duration.xxx 0 to 12 10 or 0 The duration of the day’s office hours, where xxx is one of “monday”, “tuesday”, “wednesday”, “thursday”, “friday”, “s[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 25 These new configuration attrib utes are defined as follows: Multiple Key Combinations and Default Key Layout The multiple key combinations on the Polycom VVX 1500 phone are as follows: • Rebooting the Phone—Press and hold Select , Delete , Volume- , and Volum[...]

Administrator’ s Guide Addendum for the Polycom VVX 1500 Business Media Phone 1 - 26 • Restoring Factory Defaul ts—Press and hold the 4 , 6 , 8 , and * dial pad keys simultaneous ly during the co untdow n process in the bootROM until the password prompt appears. Enter the ad ministrator password to initiate the reset. Resetting to factory def[...]