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Polycom 1725-16828-001 manual

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  • Page 1

    SIP 3.2.2 | July 2010 | 1725-16828-001 Rev . B1 Deployment Guide for the Polycom® VVX™ C Business Media Phone for Cisco® Unified Communications Manager (SIP)[...]

  • Page 2

    © 2010 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into ano[...]

  • Page 3

    iii About This Guide This guide explains how to deploy the Polycom VVX 1500 C Business Media Phone in a Cisco ® Unified Communications Manager environment. In this environment, you will be able to conduct both voice and video calls. In this guide, you will find everythi ng you need to set up the Polycom VVX 1500 C phone in an environment running C[...]

  • Page 4

    Deployment Guide for the Polycom VVX 1500 C iv[...]

  • Page 5

    v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Supported Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Unsupported Phone Features . . . . . . . . . . . . . . . . .[...]

  • Page 6

    Deployment Guide for the Polycom VVX 1500 C vi 4 Troubleshooting the Polycom VVX 1500 C Phone . . . . . . . . 4–1 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Polycom VVX 1500 C Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Upg[...]

  • Page 7

    1 - 1 1 Over view This guide provides inf ormation f or system administrators who want to deploy the Polycom VVX 1500 C Busine ss Media Phone in a Cisco Unified Communications Manager environment. It also describes how to upgrade the phone’s software when it is connect ed in a Cisco Unified Communications Manager environment. The phone must be ru[...]

  • Page 8

    Deployment Guide for the Polycom VVX 1500 C 1 - 2 Suppor ted Phone Features The following features are suppo rted on the Polycom VVX 1500 C: • Six line appearances • Place a call (to an extension or SIP URL) • Hold/Resume • Consultative and blind transfer • Video on/off • Call forward (all call s, no answer, and bus y) • Single-button[...]

  • Page 9

    Over view 1 - 3 Unsuppor ted Phone Features The following features are not support ed on the Polycom VVX 1500 C (due to proprietary Cisco extensions): • Call Pickup • Group Call Pickup • Directed Call Pickup • Call Park • Presence and buddy lists • Instant Messaging • Automatic Call Distribu tion (ACD) Login/Logout • Secure Real-Tim[...]

  • Page 10

    Deployment Guide for the Polycom VVX 1500 C 1 - 4[...]

  • Page 11

    2 - 1 2 Configuring Cisco Unified Communications Manager The Polycom VVX 1500 C phone, manage d b y Cisco Unified Communications Manager, is designed to be used like a regular phone on a public switched telephone network (PSTN). This chapter provides basic instructions for setting u p Cisco Unified Communications Manager. Changing Cisco Unified Com[...]

  • Page 12

    Deployment Guide for the Polycom VVX 1500 C 2 - 2 T o add the Polycom VVX 1500 C to Cisco Unified Communications Manager: 1. Open a Cisco Unified Communicati ons Manager web administration session. You will prompted to enter your user name and password. Part I: Phone Security S ettings 2. Select System > Security Profi le > Phone Security Pro[...]

  • Page 13

    Configuring Cisco Unified Communications Manager 2 - 3 4. Select Third-party SIP Device (Advanced) and click Next . 5. In the Name text bo x, enter a profile name appropriate for the system. 6. Select the Enabled Digest Authentication check box. 7. Click the Save button. In the status bar near the top of the page, “Update Successful” appears.[...]

  • Page 14

    Deployment Guide for the Polycom VVX 1500 C 2 - 4 Part II: Adding a Phone User 8. Select User Management > End User > +Add New . The following screen appea rs. 9. In the User ID text box, enter a user ID according to system and account policies. If you cannot add a user here, your system may be LDAP integrated, in which case you can use an ex[...]

  • Page 15

    Configuring Cisco Unified Communications Manager 2 - 5 11. In the Digest Credentials text box, enter the digital credentials for the phone. This is the same pas sword that will be used in the phone’s configuration file or to access the web interface. Refer to Deploying Phones From the Provisioning Server on page 3-10 and Upgrading the Phone’s S[...]

  • Page 16

    Deployment Guide for the Polycom VVX 1500 C 2 - 6 15. Select Third-party SIP Device (Advanced) , then click Next . The following screen appears. Note that the data shown in this section is only an example. 16. In the MAC Address text box, enter the MAC Addr ess of the phone. 17. (Optional) In the Description text bo x, enter a d escrip tion. 18. Fr[...]

  • Page 17

    Configuring Cisco Unified Communications Manager 2 - 7 22. From the Device Security Pro file list, select the profile creat ed in step 5. The following screen appears. Note that the data shown in this section is only an example. 23. In the Digest User field, select the use r created in step 8. 24. Click the Save button. In the status bar near the t[...]

  • Page 18

    Deployment Guide for the Polycom VVX 1500 C 2 - 8 27. In the Directory Nu mber text box, enter an appropriate phone exte nsion. 28. From the Route Partition list, select an appr opriate route partition. 29. In the Alerti ng Name text box, enter an appropriate alerting name. 30. In the ASCII Alerti ng Name text box, enter an appropriate ASCII alerti[...]

  • Page 19

    Configuring Cisco Unified Communications Manager 2 - 9 33. In the Display (Internal Caller ID) text box, enter an appropriate caller ID. 34. In the ASCII Display (Internal Caller ID) text box, enter an appropriate caller ID. 35. In the Maximum Number of Calls text box, enter an appropriate value for your system. Currently the maximum supported valu[...]

  • Page 20

    Deployment Guide for the Polycom VVX 1500 C 2 - 10[...]

  • Page 21

    3 - 1 3 Setting Up the Polycom VVX 1500 C Phone The Polycom VVX 1500 C phone is designed to be used like a regular phone on a public switched telephone network (PSTN). It is a business media phone that combines advanced business te lephony, one-touch video, real-time presence, and integrated business appl ications into one seamless, lifelike commun[...]

  • Page 22

    Deployment Guide for the Polycom VVX 1500 C 3 - 2 • If you choose to manage your phone s through a provisioning server, you need to: — Set up a provisioning server and download the appropriate files. Refer to Setting Up the Provisioning Server on page 3-4 . — Decide which features you want enabled and which you want disabled. Refer to Configu[...]

  • Page 23

    Setting Up the Polycom VVX 1500 C Phone 3 - 3 The following options are available to configure the phone via DHCP: • Required Options — Option 3 Router. The standard defaul t router (most DHCP servers will already have th is value). — Option 6 DNS Servers. The standard DNS server entries (most DHCP servers will already have this val ue). — [...]

  • Page 24

    Deployment Guide for the Polycom VVX 1500 C 3 - 4 g Using the right arrow key, select IP A ddress , then press the OK sof t key. h Press the Exit soft key. i Scroll down to Server Menu , then press the Select soft key. j Using the right arrow key, select FTP for the server type, then press the OK soft key. k Scroll down to Server Address , then pre[...]

  • Page 25

    Setting Up the Polycom VVX 1500 C Phone 3 - 5 For organizational purposes, configuring a separate log file directory, override directory, contact directory, and lice nse directory is recommended, but not required. The different directories can have diffe rent access permissions. For example, for LOG, CONTACTS, and OVE RRIDES, allow full access (rea[...]

  • Page 26

    Deployment Guide for the Polycom VVX 1500 C 3 - 6 Configuring Y our System After you set up your Polycom VVX 1500 C phones on the ne twork, you can allow users to place and answer call s using the default configuration, however, you may re quire some basic changes to optimize your sys tem for best results. This section provides information fo r mak[...]

  • Page 27

    Setting Up the Polycom VVX 1500 C Phone 3 - 7 Call T r ansfer Call transfer enables the user (party A) to move an existing ca ll (party B) into a new call between party B and another user (party C) selected by party A. The phone offers three types of transfers: • Blind transfers—The call is transferre d immediately to party C after party A has [...]

  • Page 28

    Deployment Guide for the Polycom VVX 1500 C 3 - 8 Corporate Director y The Polycom VVX 1500 C phones can be configure d to interface with a corporate directory server th at suppo rts the Lightwei ght Directory Access Protocol (LDAP) version 3. Both corpor ate directories that support ser ver-side sorting and those that do not are support ed. In the[...]

  • Page 29

    Setting Up the Polycom VVX 1500 C Phone 3 - 9 For more information, refer to “Technic al Bulletin 5844: SIP Server Fallback Enhancements on Polycom VVX 1500 C Phones” at http://www.polycom.com/support/voi ce/soundpoint_ip/VoIP_Technical _Bulletins_pub.html . Configuration changes can be performed centrally at the provisioning server. For inform[...]

  • Page 30

    Deployment Guide for the Polycom VVX 1500 C 3 - 10 Configuration changes can be performed centrally at the provisioning server or locally. For detailed information on configuration file settings, refer to Registration <reg/> on page A-5 . Deploying Phones From the Provisioning Ser ver You will need to create two configuration files for each p[...]

  • Page 31

    Setting Up the Polycom VVX 1500 C Phone 3 - 11 2. Add contents to the per-phone configuration file. For example: Creating an Application Configuration File T o create an application configu ration file: 1. Create an application configuration file by using the sip.cfg file from the distribution as templates. For example, create sip_E xecutives. cfg[...]

  • Page 32

    Deployment Guide for the Polycom VVX 1500 C 3 - 12 2. Add contents to the applic ation configur ation file. For example: Creating a Master Configuration File T o create a master confi guration file: 1. Create a master configuration file by using the 000 000000000.cfg file from the distribution as templates. For example, create 0004f2be80a4.cfg[...]

  • Page 33

    Setting Up the Polycom VVX 1500 C Phone 3 - 13 2. Add contents to the master configuration file. For example: Downloading the New Configuration T o download the new configuration to the phones: 1. To reboot the phones, press the Menu key, and select Settings > Advanced > Reboot Phone... When prompted, enter the administrator password and pres[...]

  • Page 34

    Deployment Guide for the Polycom VVX 1500 C 3 - 14 — Loading application — Running < application filename > — Welcome The reboot process will take some time. 2. Ensure that the configuration process comple ted correctly. For example, on the phone, press the Menu key, and then select Status > Platform > Application to see the SIP a[...]

  • Page 35

    Setting Up the Polycom VVX 1500 C Phone 3 - 15 Download the latest software and release notes from http://www.polycom.com/support/voice/business_media_phone s/vvx150 0c.html to the provisioning server. Downloading New Software to the Phone To download the new SIP application to the phone, you need to: • Extract all files from the distribution zip[...]

  • Page 36

    Deployment Guide for the Polycom VVX 1500 C 3 - 16[...]

  • Page 37

    4 - 1 4 T roubleshooting the Polycom VVX 1500 C Phone This chapter contains general troubles hooting information to help you solve any problems you might encounter when you use the Polycom VVX 1500 C phone in a Cisco Unified Communications Manager environment. The phone can provide feedback in the form of on-screen error messages, status indicators[...]

  • Page 38

    Deployment Guide for the Polycom VVX 1500 C 4 - 2 Calling Polycom VVX 1500 C Display Upgrading the Polycom VVX 1500 C Phone Symptom Problem Corrective Action The line icon shows an unregistered line icon. The phone line is unregistere d. Con tact your system administrator . Pressing the Conferencing soft key or the CONF key does set up a conference[...]

  • Page 39

    A - 1 A Configuration Files This appendix provides detailed descri ptions of certain configuration files used by the SIP application runni ng the Polycom VV X 1500 C phone. This appendix contains information on: • Master Configuration File ( MAC-address.cfg or 000000000000.cfg ) • Application Configuration File ( sip.cfg ) • Per-Phone Configu[...]

  • Page 40

    Deployment Guide for the Polycom VVX 1500 C A - 2 Master Configuration File Master configuration files contai n the following XML attributes: • APP_FILE_PATH • CONFIG_FILES • MISC_FILES • LOG_FILE_DIRECTORY • CONTACTS_DIRECTORY • OVERRIDES_DIRECTORY • LICENSE_DIRECTORY For example: Note Y ou can also make changes to the configur ation[...]

  • Page 41

    Configuration Files A - 3 Application Configuration File The configuration file sip.cfg contains SIP protocol and core configuration settings that would ty pically apply to an entire installa tion and must be set before the phones will be operational, unless changed through the local web server interface or local menu settings on the phone. The imp[...]

  • Page 42

    Deployment Guide for the Polycom VVX 1500 C A - 4 Feature <feature/> The call list features are enabled by defaul t as is the di gital picture frame feature. The call recording and corporat e directory features are disabled by default. Set feature.x.enabled to 1 for those features that you want enabled. For example: DNS Cache <dns/> Edi[...]

  • Page 43

    Configuration Files A - 5 • Messaging <msg/> —To select up sin gle-press voice mai l. • User Preferences <up/> —To provide the location of the digital pictures on the USB flash drive and to enable the screen saver feature. Registration <reg/> The Polycom VVX 1500 C phone supports six registrations. To set up registered lin[...]

  • Page 44

    Deployment Guide for the Polycom VVX 1500 C A - 6 To add a shared line—a line shared with other phones—edit the reg parameter. For example: Messaging <msg/> Message-waiting indica tion is supported on a per-registrati on basis. Edit the msg parameter to set the single-button voice mail featu re. For example: User Preferences <up/> B[...]

  • Page 45

    B - 1 B Miscellaneous Administrative T asks This appendix provides information required by varied aspects of the Se ssion Initiation Protocol (SIP) a pplication. This includes: • Modifying Phone’s Configurat ion Using the Web Interface Modifying Phone’ s Configuration Using the W eb Inter face You can make changes to the configuration files t[...]

  • Page 46

    Deployment Guide for the Polycom VVX 1500 C B - 2 b Enter your phone’s IP address as the browser address. A web page similar to the on e shown below appears. c To make changes to the phone’s dial paln, sele ct SIP from th e menu tab. You will be prompted for the SIP username and password. A web page similar to the on e shown below appears.[...]

  • Page 47

    Miscellaneous Administrative T asks B - 3 d Select Local Settings . A web page similar to the on e shown below appears. e Make the desired configuration changes. For example, under Digi tmap , set to a digit map appropriate to your dial plan. For example, under Digitmap Timeout , set to an appropriate value. For more information, refer to Dial Map [...]

  • Page 48

    Deployment Guide for the Polycom VVX 1500 C B - 4 g After the reboot is complete, select General from the menu tab. A web page similar to the on e shown below appears. h If you mak e any ch anges, scr oll down t o the bott om of th e section. i Select the Submit button. Your phone will reboot. j After the reboot is complete, select Lines from the m[...]

  • Page 49

    Miscellaneous Administrative T asks B - 5 k Make the desired configuration changes. For example, under Line 1 , fill in the following fields under Identification : Address —Set to the assigned extension within CUCM. Auth User ID —Set to the user ID created in step 9 of Changing Cisco Unified Communications Manager on page 2-1 . Auth Password ?[...]

  • Page 50

    Deployment Guide for the Polycom VVX 1500 C B - 6[...]

  • Page 51

    Index – 1 Index A application configuration DNS cache A–4 application conf iguration file A– 3 creating 3–11 attended transfers 3–6 audio playback 3–7 audio recording 3–7 B blind transfers 3–6 C call handling conf igurat ion <call/> A–4 call log 3–7 call transfer 3–6 calling 4–1 Cisco Unified Commu nications Manager ch[...]

  • Page 52

    Deployment Guide for the Polycom VVX 1500 C Index – 2 U upgrading phone software 3–14 USB device 3–7 user preferences A–6 V voice mail integration 3–9 W web interface, modifying phone’s configuration B–1[...]