Polycom 560 manual

December, 2007 Edition 1725-12567-001 Rev. B SIP 3.0 User Guide for the SoundPoint IP ® 560 Phone SIP 3.0[...]

Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format. As between the part[...]

iii About This Guide Thank you for choosing the SoundPoint IP 560 SIP, a full-duplex, hands-free phone. This unit provides business te le phony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. In this User Guide, you will find ever ything you need to quickly use your ne w phone. Be su[...]

User Guide SoundPoint IP 560 Phone iv[...]

v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Soun dPoint IP® 560 Phone . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your SoundPoint IP® 560 Phone . . . . . . . . [...]

User Guide SoundPoint IP 560 Phone vi Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Conte nts vii Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6 Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1 Index . .[...]

User Guide SoundPoint IP 560 Phone viii[...]

1 - 1 1 Getting Star ted with Y our SoundPoint IP ® 560 Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with the SoundPoint IP 560 phone. The SoundPoint IP 560 provides a powe rful, yet flexible IP communications solution, delivering excellent v oice quality. The high-resolution gra[...]

User Guide SoundPoint IP 560 Phone 1 - 2 Par ts List The following components are included in your SoundPoint IP 560 package: • Polycom SoundPoint IP 560 phone • handset & handset cord • Phone Base Directories Applications Conference Transfer Redial Menu Messages Do Not Disturb Hold[...]

Getting Star ted with Y our SoundPoint IP® 560 Phone 1 - 3 • Network / Power Cable • Quick Start Guide and registration card Check this list be fore installat ion to en sure that you have received each item. If you are missing any items, c ontact your system administrator. Assembling Y our SoundPoint IP ® 560 Phone This section describes how [...]

User Guide SoundPoint IP 560 Phone 1 - 4 AC Power T o connect the AC power: 1. Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port. 2. Connect the DC plug on the power adapter to the DC 48V jack marked on the phone. 3. Connect the country-specific AC cord to the power adapter. [...]

Getting Star ted with Y our SoundPoint IP® 560 Phone 1 - 5 T o connect the PoE: • Plug the supplied network cable betw een the LAN jack on the phone and an available power and data port on the in-line power switch. Connecting the Handset and Optional Headset T o connect the handset and optional headset: 1. Connect the short straight end of the p[...]

User Guide SoundPoint IP 560 Phone 1 - 6 Attaching the Base The phone base can be attached to the SoundPoint IP 560 in one of two ways: • As a desk mount • As a wall mount T o attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the brac ket with their corresponding ho[...]

Getting Star ted with Y our SoundPoint IP® 560 Phone 1 - 7 3. Snap them together to lock the base to the phone. T o attach the base as a wall mount: 1. Place all cords in the recessed area above the modular jacks. 2. On the back of the phone, remove the key located behind the hookswitch and reposition it so that the end tab (at a 45 0 angle) is fa[...]

User Guide SoundPoint IP 560 Phone 1 - 8 3. With mounting tab of the bas e unit fa cing up, fasten the base unit to the wall mount using wall anchors (not included) . Features of Y our SoundPoint IP ® 560 Phone The features of your SoundPoint IP 560 phone are: 1. Message Waiting Indicator —This will alert you to voice and text (instant) messages[...]

Getting Star ted with Y our SoundPoint IP® 560 Phone 1 - 9 2. Display Control Keys —Use , , , and (arrow keys) to scroll through the displayed in formation. Use to select a fie ld of displayed data. Use to delete displ ayed data. 3. Feature Keys —Access important features using these keys. — —Access to local directories and call lists. —[...]

U s e r G u i d e S o u n d P o i n t I P 560 P h o n e 1 - 10 10. Soft Keys —These keys are automaticall y labeled to identify their context-sensitive functions. 11. Hold —Holds an active call or resumes a held call. 12. Speaker —For ringer and hands-fre e audio output. 13. Hookswitch 14. Line/Speed Dial Key —Use these keys to activate up [...]

Getting Star ted with Y our SoundPoint IP® 560 Phone 1 - 11 — Conference — Presence/BLF 17. Graphic Display —Shows information about call s, mess ages, soft keys, time, date, and other relevant data. — Caller display information—f irst part y, second party, number of calls — Information display line (in order of precedence highest to l[...]

User Guide SoundPoint IP 560 Phone 1 - 12[...]

2 - 1 2 Customizing Y our SoundPoint IP ® 560 Phone You can customize your SoundPoint IP 560 phone by adjusting the setting for time and date, display contr ast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. This chap[...]

User Guide SoundPoint IP 560 Phone 2 - 2 Configuring Basic Settings You can configure the following ba sic settings through use of : • The appearance of the time and date • Display contrast • Backlight inte nsity • Headset Memory Mode • Headset hookswitch selection • Ring type • Language support (localization) • Graphic display back[...]

Customizing Y our SoundPoint IP® 560 Phone 2 - 3 4. Scroll through the options under each of these selections using the and . 5. Press the Select soft key to confirm your choice. 6. Press or the Exit soft key repeatedly to return to the idle display. Display Contrast T o adjust the contrast on the display to a comfor table level: 1. Press . 2. Sel[...]

User Guide SoundPoint IP 560 Phone 2 - 4 5. Press or the Exit soft key repeatedly to return to the idle display. Backlight Intensity Backlight intensity on the SoundPoi nt IP 560 phone has three modes: • Backlight On • Backlight Idle • Dim You can modify the Backlight On intens ity and the Backligh t Idle intensity separately. You can select [...]

Customizing Y our SoundPoint IP® 560 Phone 2 - 5 • There is an incoming call (ringing) • There is an outgoing call (ringing back) • Any menu shows on the display In all other cases, the mode changes to Backlight Idle. T o modify the backlight intensity: 1. Press . 2. Select Settings > Basic > Backlight Intensity. 3. Select Backlight On[...]

User Guide SoundPoint IP 560 Phone 2 - 6 7. Select Maximum I ntensity . 8. Press the Up or Down soft keys to increase or decrease the backlight intensity. 9. Press the Ok or Cancel soft keys to accept or cancel changes. 10. Press or the Exit soft key repeatedly to return to the idle display. Headset Memor y Mode This feature is especially useful fo[...]

Customizing Y our SoundPoint IP® 560 Phone 2 - 7 T o activate Headset Memor y Mode: >> Press twice. The flashing headset icon on the graphi c display or a flashing headset key indicates that the headset mode is activated. Pressing or Answer soft key to receive a call will now connect to the your headset automatically. Headset Hookswitch This[...]

User Guide SoundPoint IP 560 Phone 2 - 8 T o change the incoming ring to a desired sound: 1. Press . 2. Select Settings > Basic > Ri ng Type . 3. (Optional) If mul tiple li nes are configured on your phone, first select the line to change fr om the list using the and . 4. Using the and , select the desir ed ring type. Press the Play soft key [...]

Customizing Y our SoundPoint IP® 560 Phone 2 - 9 3. Scroll through the list of available languages. 4. Press the Select soft key when the desired languag e is highlighted. Text that appears on the graphic displa y will change to the language of your choice. 5. Press or the Exit soft key repeatedly to return to the idle display. Graphic Display Bac[...]

User Guide SoundPoint IP 560 Phone 2 - 10 5. Press or the Exit soft key repeatedly to return to the idle display. Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the graphic display indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all modes: Handset, Hea[...]

Customizing Y our SoundPoint IP® 560 Phone 2 - 11 • Select the Edit soft key to edit the dial string if necessary. • Select the Dial soft key to return the call. • Select the Exit soft key to return to the previous menu. For additional choices, press the More soft key followe d by: • The Info soft key to view information about the call. ?[...]

User Guide SoundPoint IP 560 Phone 2 - 12 Adding Contacts You can add a contact manually or from a call list or from your corporate directory. Adding Contacts Manually T o add a contact to the local contact director y manually: 1. Press . 2. Select Contact Directory . 3. Press the More soft key. 4. Press the Add soft key. 5. Enter first and/or last[...]

Customizing Y our SoundPoint IP® 560 Phone 2 - 13 7. Change the Speed Dial Index if desir ed. It is automatically assigned to the next available inde x value. For more information, refer to Assigning Sp eed Dial Keys on page 3-23 . 8. Change the Ring Type and Divert Contact if desire d. These fields may be left blank. For more information on setti[...]

User Guide SoundPoint IP 560 Phone 2 - 14 2. Use the and to scroll through the list to find th e contact. You can also use the * key to Page Up and the # key to Page Down. 3. Press the More soft key, and then the Save soft key to save the contact in the phone’s directory. 4. Press or the Exit soft key repeatedly to return to the idle display. Add[...]

Customizing Y our SoundPoint IP® 560 Phone 2 - 15 4. Press the View soft key. The contact’s information appears on the graphic display. 5. Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic displ ay. Only the first name, last name, and phone number are saved. If the contact alread[...]

User Guide SoundPoint IP 560 Phone 2 - 16 5. Make the desired changes. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press or the Exit soft key repeatedly to return to the idle display. Deleting Contacts T o delete a contact from the local contact director y: 1. Press . 2. Select Contact Directory . 3. Use and to scroll t hr[...]

Customizing Y our SoundPoint IP® 560 Phone 2 - 17 2. Select Contact Directory . 3. Use and to scroll t hrough the list t o find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Dial soft key. Searching For a Contact T o search for a par ticular contact in the local contact director y: 1. Press . 2. Select[...]

User Guide SoundPoint IP 560 Phone 2 - 18 b Press the Sear ch soft key, then enter the first few letters or nu mbers of the first name, last name, or any ot her parameter displayed in the list. Press the Submit soft key. c Using the dial pad, ente r the first fe w characters of the contacts’s last name. The characters that you enter appear on the[...]

Customizing Y our SoundPoint IP® 560 Phone 2 - 19 T o set a distinctive ring ty pe for a par ticular contact: 1. Press . 2. Select Contact Directory . 3. Use and to scroll t hrough the list t o find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key and scroll d own to the Ring Type field. 5. [...]

User Guide SoundPoint IP 560 Phone 2 - 20 3. Use and to scroll t hrough the list t o find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key and scroll d own to the Auto Reject field. 5. Use the and to select Enabled . 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press [...]

Customizing Y our SoundPoint IP® 560 Phone 2 - 21 4. Press the Edit soft key and scroll d own to the Divert Contact field. 5. Enter the number of the party t o w hom you want to divert the call. 6. Scroll down to the Auto Divert field. 7. Use the and to select Enabled. 8. Press the Save or Cancel soft keys to accept or cancel changes. 9. Press or [...]

User Guide SoundPoint IP 560 Phone 2 - 22 Depending on how your phone is configured, the display could resemble one of the following figures: Suppor ting Multiple Line Keys Per Line Each line on the phone can be configured to have mor e than one Line Key associated with it. This enhances ca ll visualizat ion and simplifies call handling. If this is[...]

Customizing Y our SoundPoint IP® 560 Phone 2 - 23 Suppor ting Shared Lines Your SoundPoint IP 560 supports shared li nes. A shared line is indicated by a different line icon. In the following figure, the line 6721 is private and the line 6723 is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The[...]

User Guide SoundPoint IP 560 Phone 2 - 24[...]

3 - 1 3 Using the Basic Features of Y our SoundPoint IP ® 560 Phone Your SoundPoint IP 560 phone is design ed to be used like a regular phone on a public switched telephone network (PST N). You call place calls, transfer a call to someone else, or conduct a conference call. At most one active call may be in pr ogr ess on your phone at any time. Th[...]

User Guide SoundPoint IP 560 Phone 3 - 2 If you require additional information or assistance with your new phone, contact your system administrator. Placing a Call You can place a call in many ways using your SoundPoint IP 56 0 phone: • using the handset • using the speakerphone • using the headset You can also dial the number first, and then[...]

Using the Basic Features of Y our SoundPoint IP® 560 Phone 3 - 3 T o place a call using the handset: 1. Do the f ollowing steps in an y order: — Pick up the handset. — Dial the desired number using the dial pad. T o place a call using Hands-Free Speakerphone mode: 1. Do one of the following steps: a With the handset on-hook, press , , or the N[...]

User Guide SoundPoint IP 560 Phone 3 - 4 a With the optional headset connected, press or the NewCall soft key to obtain dial tone. Press . Dial the desired number using the dial pad. b With the optional headset connected , dial the desired number using the dial pad. Press . Answering a Call When you are not in another call, you ca n answer a call i[...]

Using the Basic Features of Y our SoundPoint IP® 560 Phone 3 - 5 • Multiple Line Keys per line If your phone is configured with mu ltiple call appearances, refer to Using Multiple Call Appearances on page 4-1 for instructions on how to answer a call. Answering When Not in Another Call In all cases, the active call will appear on the graphic disp[...]

User Guide SoundPoint IP 560 Phone 3 - 6 — With the handset on-hook, press opposite the incoming call (where the line stat us indicator is flashing green). — Press the Answer soft key. T o answer a call using the headset: >> Press to answer the call through an optionally connected headset. If Headset Memory Mode is acti vated, press or th[...]

Using the Basic Features of Y our SoundPoint IP® 560 Phone 3 - 7 • If your phone is configured for shared lines: — The second call will cause a call wait ing tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears on the second Line Key. T o answer an incoming call on a li ne configured for a sin[...]

User Guide SoundPoint IP 560 Phone 3 - 8 — Press or the Hold soft key to put the original call on hold. Soft key labels are updated on the display showing Answer , Reject , and Forward . Answer the incoming call. This places the original call on hol d an d refreshes th e soft key labels . T o answer an incoming call on a shared line: 1. Answer th[...]

Using the Basic Features of Y our SoundPoint IP® 560 Phone 3 - 9 Redialing a Number T o redial the last call placed from your phone: >> Press . A call to your last placed call is attempted. T o redial a previously placed call: 1. Do one of the following steps: — Press from the idle d isplay to access the Placed Calls list, scroll through t[...]

User Guide SoundPoint IP 560 Phone 3 - 10 Putting a Call on Hold During a call, press or the Hold soft key. This will be i ndicated on the graphic display by the hold icon as the line indicator. Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator. Multiple Calls on Hold If multiple calls a[...]

Using the Basic Features of Y our SoundPoint IP® 560 Phone 3 - 11 Setting Up a Conference You can create a conference with other parties using the phone’s local conference feature. A conference may be creat ed at any time between an active call and a call on hold (on the same or another line) by pressing the More and Join soft keys. T o set up a[...]

User Guide SoundPoint IP 560 Phone 3 - 12 T o split a conference call: >> Press the Split soft key to split the conference. Both parties will be on hold. T o set up a conference call using the Join soft key: >> When you are in an active call: a If you have one call on hold (on the same line or other line), press the More soft key, and t[...]

Using the Basic Features of Y our SoundPoint IP® 560 Phone 3 - 13 T o transfer a call: 1. During a call, press or the Trnsfer soft key . The active call is placed on hold. 2. Do one of the following steps: — Enter the number to which you want to transfer the call. — Press , select Contact Directory , use and to access the number, and then pres[...]

User Guide SoundPoint IP 560 Phone 3 - 14 3. As soon as the ring-back sound is heard or after the party answers, press or the Trnsfer soft key to complete the transfer. You can talk privately to the party to whic h you are transferring the c all before the transfer is completed. If you are using a handset, the transfer can be completed by putting t[...]

Using the Basic Features of Y our SoundPoint IP® 560 Phone 3 - 15 — Press , select Call List s , select t he appropriate li st, use and to access the number, and then select the Dial soft key. At this point, the call is connected to the number to which you are transferring them. For warding Calls You can configure your phone so that all incoming[...]

User Guide SoundPoint IP 560 Phone 3 - 16 3. Using and , select the forwarding type you want to change and then press the Select soft key. The options are: — Always —For all incoming calls —N o A n s w e r —Once all options to accept calls have been taken —B u s y —When you are already in a call 4. Depending on your selection: a If you [...]

Using the Basic Features of Y our SoundPoint IP® 560 Phone 3 - 17 5. Select the Enable soft key to confirm call forwarding. Select the Exit sof t key to cancel a ny changes. The idle display returns with a moving arrow as the line l abel to confirm call forwarding is enabled. T o disable call for warding: 1. Do one of the following steps: — Pres[...]

User Guide SoundPoint IP 560 Phone 3 - 18 Enabling Do Not Disturb Press to prevent the phone from r inging on incoming calls. A flashing icon and text on the graphic disp lay indicates that Do Not Disturb is on. Calls received while Do Not Dis turb is enabled are logged in the Missed Calls list unless configured to be forw ar ded to another party b[...]

Using the Basic Features of Y our SoundPoint IP® 560 Phone 3 - 19 For exam ple in the figure below, press the fou rth Line Ke y to dial the shippin g department. Assigning New Speed Dial Keys T o add or edit a speed dial index for an existing contact: 1. Press . 2. Select Contact Directory . 3. Use and to scroll t hrough the list t o find the cont[...]

User Guide SoundPoint IP 560 Phone 3 - 20 5. Press the Save or Cancel soft keys to accept or cancel changes. 6. Press or the Exit soft key repeatedly to return to the idle display. T o assign a new speed dial key: 1. Press and hold an unassigned . A new empty entry in the contact di rectory is automa tically opened allowing contact information to b[...]

Using the Basic Features of Y our SoundPoint IP® 560 Phone 3 - 21 A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are wait ing at the message center. T o listen to voice messa ges: 1. Press . 2. Follow voice or visual prompts on the graphic display to retrieve your messages. If multiple lines ar[...]

User Guide SoundPoint IP 560 Phone 3 - 22[...]

4 - 1 4 Using the Advanced Features of Y our SoundPoint IP ® 560 Phone This chapter provides operating instruct ions for the advanced features of the SoundPoint IP 560 phone. This chapter contains instructions on: • Using Multiple Ca ll Appearances • Using Text Messaging • Using Buddy Lists • Restarting Your Phone To customize your phone, [...]

User Guide SoundPoint IP 560 Phone 4 - 2 For example, the first figure show s exte nsion 6721 in an outbound call with 6722. The second figure shows an inco ming call from 1-800-765-9266. T o answer an incoming call when configured for multip le call appearances: >> Do one of the following steps: — Press or the Hold soft key to put the orig[...]

Using the Advanced Features of Y our SoundPoint IP® 560 Phone 4 - 3 This places the original call on hold and refreshes the soft key labels as indicated in t he foll owing fig ure. If more than two call a ppearances are in use, two will appear on the d isplay and the total number will be indicated by a counter at the bottom right corner of the dis[...]

User Guide SoundPoint IP 560 Phone 4 - 4 — Press . Select Features > Messages > Inst ant Messages. — Press the InstMsg soft key to read a message just received . 2. (Optional) If multiple lines are conf igured on your phone, select from which line messages are to be re trieved from the list using and . Messages appear first to last in sen[...]

Using the Advanced Features of Y our SoundPoint IP® 560 Phone 4 - 5 5. Press the Ok soft key. 6. Do one of the following steps: — Press the Select soft key to choose from various pre-scripted short messages. — Press the Edit soft k ey to compose a custom message. Use dial pa d keys to cy cle through th e character set. Use keys 1, *, 0, and # [...]

User Guide SoundPoint IP 560 Phone 4 - 6 b Press the MyStat soft key. 2. Use or to scroll through the list, and then press the Select soft key to select your new status . This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb. Managing Buddies T o[...]

Using the Advanced Features of Y our SoundPoint IP® 560 Phone 4 - 7 T o block or unblock a contact from your buddy list: 1. Press . 2. Select Contact Directory . 3. Use and to scroll t hrough the list t o find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key and scroll d own to the Block Bud[...]

User Guide SoundPoint IP 560 Phone 4 - 8 T o view and change your privacy list: 1. Press . 2. Select Features > Presence > Buddy Status > Privacy List. 3. Use and to scroll t hrough the list t o find the contact. 4. Press the Edit soft key. 5. For Access , use and to select Enabled. When Access is enabled, you are allowing the contact to s[...]

Using the Advanced Features of Y our SoundPoint IP® 560 Phone 4 - 9 T o restar t the phone: >> Do one of the following steps: — Simultaneously press and hold , , and for more than 3 seconds or until a beep is he ard. — Press , then select Settings > Advanced > Restart Phone . You must enter your password to access this menu. The re[...]

User Guide SoundPoint IP 560 Phone 4 - 10[...]

5 - 1 5 T roubleshooting Y our SoundPoint IP ® 560 Phone This chapter presents issues, likely ca uses, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls • Access to Screens and Systems • Calling • Displays • Audio If you still need as sistance, c ontact your system administrator.[...]

User Guide SoundPoint IP 560 Phone 5 - 2 Power and Star tup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 560 phone has no power . Do one of the following steps: • V erify that no lights appear on the unit when it is turned on. • Check if the phone is properly plugged into a functional AC outlet. • Make sure that[...]

T roubleshooting Y our SoundPoint IP® 560 Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 560 phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dialpad. • Place a call to the pho ne from a known working telephone[...]

User Guide SoundPoint IP 560 Phone 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 560 phone is not in active state. Do one of the following steps: • Press the keys more slowly . • Make a call to the phone to check for inbound call display and ringing as norm[...]

T roubleshooting Y our SoundPoint IP® 560 Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 560 phone. Do one of the following steps: • Check that the displ ay is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging an[...]

User Guide SoundPoint IP 560 Phone 5 - 6 Displays Audio Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 560 phone. Do one of the following steps: • Check that the displ ay is illuminated. • Make sure the LAN cable is inserted prop[...]

Regulator y Notices - 1 Regulator y Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.S.A., and by the laws of the United Sta[...]

User Guide SoundPoint IP 560 Phone Regulator y Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for on e ye ar fro m th e da t e of purchase from Poly[...]

Regulator y Notices Regulator y Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2. This device must accept any interferences received, inclu ding interference that may cau se un[...]

User Guide SoundPoint IP 560 Phone Regulator y Notices - 4 Safety and Complia nce (Continued) CE and VCCI Mark This SoundPoint IP 560 SIP is marked with the CE ma rk. This mark indicates compliance with EC Directives 2006/95/EC and 2004/1 08/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, B[...]

Index – 1 Index Symbols # key, page down shortcut 1–11 * key, page up shortcut 1–11 A AC power 1–4 answering calls 3–4 , 3–5 assembling your phone 1–3 assigning speed dial keys 3–19 B backlight intensity 2–4 base, attaching 1–6 block buddies 4–7 buddy lists 4–5 buddy status 4–8 C call lists missed calls 2–10 placed calls[...]

User Guide SoundPoint IP 560 Phone Index – 2 Microsoft Office Li ve Communications Server 2005 4–5 , 4–7 missed call lis ts 2–10 multiple call appearances 4–1 multiple calls, hold 3–10 multiple keys per li ne 2–22 multiple lines call forwarding 3–16 Do Not Disturb 3–19 ring type 2–8 support for 2–21 text messaging 4–4 Voice [...]

Index Index – 3 troubleshooting audio problems 5–6 calling problems 5–5 controls problems 5–3 display problems 5–6 power and startup problems 5–2 screen and system problems 5–4 U up arrow key, Speed Dial Index shortcut 3–19 using SIP URL for calling 3–3 V voice mail 3–21 volume 2–10 W watch buddies 4–6[...]

User Guide SoundPoint IP 560 Phone Index – 4[...]