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Polycom 8030 manual

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Table of contents for the manual

  • Page 1

    January 2008 Edition 1725-36038-001 Version B SpectraLink 8020/8030 Wireless Telephone Administration Guide Session Initiation Protocol (SIP)[...]

  • Page 2

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 2 PN: 1725-36038-001_B.doc Trademark Information Polycom® and t he logo design s SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registe red trademarks of Polycom, Inc. in the Un ited States of Am erica and various c ountries. All ot her trademarks used herein are t[...]

  • Page 3

    PN: 1725-36038-001_B.doc 3 About this Guide This document explains how to configure and maintain the SpectraLink 8020/8030 Wireless Telephones with Session I nitiation Protocol (SIP); a protocol for the control of voice over IP (VoIP) calls via a proxy server(s). Polycom Model Numbers This document covers the following registered model numbers: 802[...]

  • Page 4

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 4 PN: 1725-36038-001_B.doc Asterisk cmd VoiceMailMain (Shows how to enter the Asterisk voicemail system, its menu struct ure, and related information.) Available at http://www.voip- info.org/wiki/index.php?page=Asterisk+cmd+VoiceMai lMain . Customer Support Hotline Polycom want[...]

  • Page 5

    PN: 1725-36038-001_B.doc 5 Contents 0 About this Guide ...................................................................... 3 Polycom Model Numbers ..................................................................3 Related Documents .............................................................................3 Customer Support Hotline ..........[...]

  • Page 6

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 6 PN: 1725-36038-001_B.doc User-Defined Preferences ................................................................ 39 3 Software License and Protocol Ma nagement ............................ 43 Requirements .....................................................................[...]

  • Page 7

    Contents PN: 1725-36038-001_B.doc 7 Download Failure or Recovery Messages ...............................86 11 Troublesh ooting ...................................................................... 87 Access Point Problems .....................................................................87 Configuration Problems ...............................[...]

  • Page 8

    [...]

  • Page 9

    PN: 1725-36038-001_B.doc 9 SpectraLink 8020/8030 Wireless Telephone Overview The SpectraLink 8020/8030 Wireless Telephones are mobile handset s for workplace IP telephone system s. The handsets operate over an 802.11b wireless Ethernet LAN provid ing users a wireless voice over IP (VoIP) extension. By seamlessly integrating into a SIP environment, [...]

  • Page 10

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 10 PN: 1725-36038-001_B.doc encapsulated for prioritization as they are routed to and from a SIP proxy server. See the SpectraLink 8000 SVP Server Administration Guide for SIP document for detailed information about this device. SpectraLink 8020/8030 Wireless Telephone Security[...]

  • Page 11

    SpectraLink Wireless Telephone Overview PN: 1725-36038-001_B.doc 11 4. The SpectraLink 8000 SVP Server, which facilitates the QoS on the wireless LAN for the handsets, must be on the sa me subnet as the handsets and have the pr oper versions of software. Ensure you have the following versions for the SpectraLink 8000 SVP Server: 173 svp100.toc 174 [...]

  • Page 12

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 12 PN: 1725-36038-001_B.doc System Diagram The following diagram shows the Polycom components residing on a network with APs and wireless LAN Ethernet Switch. Ethernet cable Phone cable optional SpectraLink Wireless Tele p hones Wireless POS access point internet SIP Server(s) [...]

  • Page 13

    SpectraLink Wireless Telephone Overview PN: 1725-36038-001_B.doc 13 System Components SpectraLink 8020/8030 Wireless Telephone The SpectraLink 8020/8030 Wireless Telephone is a lightweight, durable handset specifically designed for mobile workplace use within a facility using SIP and an 802.11 wireless LAN. The handsets are to be used on-premises; [...]

  • Page 14

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 14 PN: 1725-36038-001_B.doc Ethernet switch Interconnects multiple network de vices, including the SpectraLink 8000 SVP Server, the proxy server(s), wired IP phones and the APs. Ethernet switches provide the highest performance networks, which can handle combined voice and data[...]

  • Page 15

    SpectraLink Wireless Telephone Overview PN: 1725-36038-001_B.doc 15 TFTP server Required in the system to distribute software to the handsets. May be on a different subnet than the gateway, APs and/or hands ets. SIP TFTP server Required in the system to deliver SIP configuration parameters to the SIP handset whenever a SIP hand set is powered-up. T[...]

  • Page 16

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 16 PN: 1725-36038-001_B.doc SpectraLink 8020/8030 Wireless Telephone Specifications SpectraLink 8030 Wireless Telep hone SpectraLink 8020 Wireless Telephone[...]

  • Page 17

    SpectraLink Wireless Telephone Overview PN: 1725-36038-001_B.doc 17 Table of Specifications (802.11b, 802.11g) 2.4–2.4835 GHz Radio mode (selectable) (802.1 1a) 5.150–5.250 GHz 5.250–5.350 GHz 5.470–5.725 GHz 5.725–5.825 GHz Transmission type Direct-seque nce spread spectrum (DSSS) Transmit data rate up to 54 Mb/s Radio QoS SpectraLink Vo[...]

  • Page 18

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 18 PN: 1725-36038-001_B.doc Startup Sequence The SpectraLink 8020/8030 Wireless Telephone goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset ste ps through this sequence. This is usually very rapid. If there is difficult[...]

  • Page 19

    SpectraLink Wireless Telephone Overview PN: 1725-36038-001_B.doc 19 During the last three steps of this process, the handset cont acts the SIP TFTP server and downloads general information about the prox y server(s), downloads specific information pertaining to the handset, registers with the proxy server(s), and verifies handset credentials. Once [...]

  • Page 20

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 20 PN: 1725-36038-001_B.doc The active mode utilizes the most bandwidth and battery power. To conserve these resources, return the handset to the standby mode when a call is completed by pressing the END key. Push-to-talk (PTT) mode The SpectraLink 8030 Wireless Telephones util[...]

  • Page 21

    PN: 1725-36038-001_B.doc 21 SpectraLink 8020/8030 Wireless Telephone Configuration Each handset may be configured for site-specific requirements by opening the Admin menu and selecting options or entering specific information. Any settings entered in the Admin menu must conform to system settings. Only the handset being configured is affected by th[...]

  • Page 22

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 22 PN: 1725-36038-001_B.doc If an admin password has been set, the display will require it s entry before opening the Admin menu. The default password is 123456. If no password is set, the display will proceed directly into the Admin menu. Navigation The navigation keys just be[...]

  • Page 23

    SpectraLink Wireless Telepho ne Configuration PN: 1725-36038-001_B.doc 23 alphanumeric strings, the CAPS / caps softkey will appear and may be pressed to toggle the case. Enter letters by repeatedly pressing the corresponding key until the desired letter displays on the screen. Use the CAPS softkey to change the case as needed. To edit during entry[...]

  • Page 24

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 24 PN: 1725-36038-001_B.doc Admin Menu 1 st level 2 nd level 3 rd level 4 th level 5 th level Phone Config Telephony Protocol *Type 036 Push-to-talk PTT Enable/*Disable Allowed Channels *Channel 1 *Channel 2 *…. *Channel 24 Name Channels [list ] Enter Name Priority Channel Pr[...]

  • Page 25

    SpectraLink Wireless Telepho ne Configuration PN: 1725-36038-001_B.doc 25 1 st level 2 nd level 3 rd level 4 th level 5 th level Network Config IP Addresses *Use DHCP Static IP Phone IP Default Gateway Subnet Mask TFTP Server IP Syslog Server IP Time Server IP SVP Server IP SIP TFTP Svr IP OAI Server IP SS ID [enter] Security *None WEP Authenticati[...]

  • Page 26

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 26 PN: 1725-36038-001_B.doc 1 st level 2 nd level 3 rd level 4 th level 5 th level Network Config Reg. Domain 01 02 03 04 05 06 07 Æ [802.11 Config] a Æ [ 802.11a] 5.150–5.250 5.250–5.350 DFS 5.470–5.725 DFS 5.470-5.650 DFS 5.725–5.825 5.725-5.850 *b & b/g mixed g[...]

  • Page 27

    SpectraLink Wireless Telepho ne Configuration PN: 1725-36038-001_B.doc 27 1st level 2nd level 3rd level 4th level 5th level Diagnostics Run Site Survey Diagnostics Mode *Disable Enable Syslog Mode *Disabled Errors Events Full Error Handling Mode Halt on Error/ *Restart on Error Restore Defaults Phone Config Telephony Protocol Telephony Protocol let[...]

  • Page 28

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 28 PN: 1725-36038-001_B.doc Daylight Savings The handset may be adjusted for daylight savings time. Password Enable/Disable/Change The password option controls access to the Admin menu. It is enabled by default with the password 123456. The Password option operates as a toggle [...]

  • Page 29

    SpectraLink Wireless Telepho ne Configuration PN: 1725-36038-001_B.doc 29 OAI Enable/Disable Polycom’s Open Application Interface (OAI) enables third-party computer applications to disp lay alphanumeric messages on the handset display and take input from the handse t keypad. Refer to the OAI Specification (Version 2.0) documentation for informati[...]

  • Page 30

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 30 PN: 1725-36038-001_B.doc To optimize battery life, the interval between sending out ELP updates will vary based on handset state. It is expected that ELP updates will occur at most every two to six seconds and at least every few minutes. If improved tracking capability is de[...]

  • Page 31

    SpectraLink Wireless Telepho ne Configuration PN: 1725-36038-001_B.doc 31 must obtain a unique IP address for each handset from your network administrator. Default Gateway and Subnet Mask Used to identify subnets, when using a complex network, which includes routers. Both of these must be configured either with an IP address under Static IP (not se[...]

  • Page 32

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 32 PN: 1725-36038-001_B.doc SVP Server IP The IP address of the Spec traLink 8000 SVP Server. If using Static IP configuration, this is simply the IP address of the SpectraLink 8000 SVP Server. Note that the SpectraLink 8000 SVP Server must be statically configured to have a pe[...]

  • Page 33

    SpectraLink Wireless Telepho ne Configuration PN: 1725-36038-001_B.doc 33 Authentication Select either Open System or Shared Key . WEP Enable/Disable Select either Enable WEP or Disable WEP . Key Information Default Key Enter the key number specified for use by the handsets. This will be 1 through 4 . Key Length S elect either 40-bit or 128-bit dep[...]

  • Page 34

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 34 PN: 1725-36038-001_B.doc Username Enter a username that matches an entry on the R adius server. Usernames are alphanumeric strings, and can be entered using the alphanumeric string entry technique. Password Enter the password that corresponds to this Username. Consult the Co[...]

  • Page 35

    SpectraLink Wireless Telepho ne Configuration PN: 1725-36038-001_B.doc 35 Use g only if all of your infrastructure devices use only 802.11g. The handsets will operate up to 54 mb/s in this mode. Use b & b/g mixed if some of your infrastructure components only understand 802.11b. The handsets will operate up to 11 mb/s. Subbands have not been es[...]

  • Page 36

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 36 PN: 1725-36038-001_B.doc and 802.11 mode are listed. Navigate to the desi red level and press NavOK . This sets the transmit power level and exits the Regulatory Domain menus. The Network Setup menu will again display. Diagnostics Run Site Survey The Site Survey mode is acti[...]

  • Page 37

    SpectraLink Wireless Telepho ne Configuration PN: 1725-36038-001_B.doc 37 Restore Defaults The Restore Defaults option will set all user and administrative parameters except Telephony Protocol to their factory defaults. Admin Menu Default Table When the Restore Defaults option is selected, administrative parameters will be reset to their factory de[...]

  • Page 38

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 38 PN: 1725-36038-001_B.doc Menu option Setting Sub-option Sub-sub-option Default Network Config IP Addresses Use DHCP SSID* [None set] Security None WEP Authentication Open System WEP Disabled Key Information [None set] Rotation Secret [None set] WPA2-PSK Pre-Shared Key WPA-PS[...]

  • Page 39

    SpectraLink Wireless Telepho ne Configuration PN: 1725-36038-001_B.doc 39 User-Defined Preferences The SpectraLink 8020/8030 Wireless Telephone features a configuration menu (“Config menu”) that is available to the user to configure user preferences and display handset information. The Config menu is opened by pressing the Cfg softkey from stan[...]

  • Page 40

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 40 PN: 1725-36038-001_B.doc Config menu 2 nd level 3 rd level 4 th level 5 th level 6 th level Noise Mode 1 Normal High Severe Ring in Headset Ring in Speaker Warning Tones Disable/Enable Key Tones Disable/Enable PTT Disable/Enable Phone Settings Keypad Autolock Disable 5 Secon[...]

  • Page 41

    SpectraLink Wireless Telepho ne Configuration PN: 1725-36038-001_B.doc 41 Config menu 2 nd level 3 rd level 4 th level 5 th level 6 th level Push-to-talk Default Channel Channel 1 …. Channel 24 Subscribed Channels Channel 1 Channel 2 Channel 3 …. Channel 24 PTT Audio Volume Audio Volume  PTT Tone Volume Tone Volume ?[...]

  • Page 42

    [...]

  • Page 43

    PN: 1725-36038-001_B.doc 43 Software License and Protocol Management SpectraLink 8020/8030 Wireless Tele phones support a number of different IP protocol integrations . All SpectraLink 8020/8030 Wireless Telephones are shipped from Polyco m with a generic software load that allows them to associate to a wi reless LAN and download functional softwar[...]

  • Page 44

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 44 PN: 1725-36038-001_B.doc Configuration Process 1. Download the latest SpectraLink 8020/8030 Wireless Telephone IP software from http://www.spectralink.com/softwareUpdates . 2. Load the latest version of the SIP code and place it on the TFTP server and ensure the TFTP server [...]

  • Page 45

    Software License and Protocol Management PN: 1725-36038-001_B.doc 45 For future software upgrades, simply update the files that are stored on the TFTP server. Each time the handset is powered on, it will check with the TFTP server to ensure it has the proper software version.[...]

  • Page 46

    [...]

  • Page 47

    PN: 1725-36038-001_B.doc 47 SIP Integration Factors CODECs The SpectraLink 8020/8030 Wireless Telephones are compatible with the G.711µ-law and G.711a-law code cs. There is no setting required on the handset. DHCP Dynamic Host Configuration Protocol (DHCP) is a standardized protocol that enables clients to be dynamically assigned with various conf[...]

  • Page 48

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 48 PN: 1725-36038-001_B.doc to automatically translate names into IP addresses for the TFTP server and SpectraLink 8000 SVP Server. In DHCP mode, the SIP handset will use DNS to look up an address for the logical name “siptftp” to locate the SIP TFTP file server. If this lo[...]

  • Page 49

    PN: 1725-36038-001_B.doc 49 Programming the SIP Handset Features In order for the handset to function in the SIP environment, it downloads two files from the root directory of the SIP TFTP server during startup. The first file contains generic system information and is downloaded by every handset during the power-up sequence. A second file, unique [...]

  • Page 50

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 50 PN: 1725-36038-001_B.doc • Generic file information should contain proxy server information and other SIP system data. • Specific file information should contain data specific to each user such as authentication creden tials and line appearance data. • Some parameter l[...]

  • Page 51

    Programming the SIP Handset Features PN: 1725-36038-001_B.doc 51 Proxy server commands Use the following parameters when programming the configuration files. See the sample configuration fi les following this table for more detailed information. Parameter Value Description Notes PROXYn_ADDR xxx.xxx.xxx.xxx:pppp or Proxy address. n = 1, 2, 3 xxx.xxx[...]

  • Page 52

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 52 PN: 1725-36038-001_B.doc Parameter Value Description Notes PROXYn_PRACK enable disable Enables reliable provisional responses to INVITE requests n = 1, 2, 3 PROXYn _ MAIL_SUBSCR name@xxx.xxx.xxx.x xx or Contact to whom the handset should subscribe for mail notification. n = [...]

  • Page 53

    Programming the SIP Handset Features PN: 1725-36038-001_B.doc 53 Parameter Value Description Notes LINEn username The dial # or name. All LINEn user names should be unique for a given LINEn_ PROXY. This may be enforced in future software revisions. n = 1, 2, 3, 4, 5 The registered contact becomes: sip:username@domain LINEn _PROXY i SIP proxy server[...]

  • Page 54

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 54 PN: 1725-36038-001_B.doc Sample Configuration Files Configuration files are illustrated belo w. These files are available as a download from the software update s site and may be customized for your application. Please note that these are merely samples and will not work on [...]

  • Page 55

    Programming the SIP Handset Features PN: 1725-36038-001_B.doc 55 # PROXYn_MA IL_NOTIFY is from wh om we migh t get unso licited mail center # notificat ions # This opti on is depr ecated and no longer needed in versions be yond # e/h340/i640 phones v108.01 1, Polycom 8002 phones v130.00 1, and Polycom # 8020/8030 phones 13 1.001. # Examples: #PROXY[...]

  • Page 56

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 56 PN: 1725-36038-001_B.doc Sample handset-specific file # Configura tion file format exa mple # Codec pre ference or der only. This does not enabl e/disable co decs. # (Optional ) can be G .711-ulaw, g.711u, G .711U, g71 1u, G.711U, etc. # if g711u is omitted it will b e added[...]

  • Page 57

    Programming the SIP Handset Features PN: 1725-36038-001_B.doc 57 #PROXY1_KEY PRESS_2833 controls gene ration of in-str eam RFC2833 fo rmatted key # press eve nts. Norma lly you wa nt this to be disabl ed for Aster isk but it # depends o n your con figuration and what you want t o be able to do. # The defau lt is disa ble #PROXY1_KEY PRESS_2833 = di[...]

  • Page 58

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 58 PN: 1725-36038-001_B.doc # Two lines may map t o the same extension to allow second incom ming calls . LINE2 = 3001 LINE2_PROXY = 1 LINE2_CALLI D = Brady , Marsha LINE3 = 3002 LINE3_PROXY = 1 LINE3_CALLI D = Drew, Nancy #LINE4 = 804 #LINE4_PROX Y = 3 #LINE4_CALL ID = Sip Use[...]

  • Page 59

    PN: 1725-36038-001_B.doc 59 Using the SIP Handset The Handset Display When active, the handset screen will display either a call status screen or one of several menu screens. The call status screen has th e following format: This example shows two call tabs in dicating that two calls are in progress. The un-selected call tab in dicates that we have[...]

  • Page 60

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 60 PN: 1725-36038-001_B.doc Indicator Function Up and down arrows are di splayed when the menu ha s additional options above or below. Left or right arrows are displayed during editing when the cursor may be moved left or right. The Push-to-talk (PTT) ring ic on. A PTT call is [...]

  • Page 61

    Using the SIP Handset PN: 1725-36038-001_B.doc 61 NavOK functions The NavOK key acts as a fifth softkey with implicit functionality as follows: State NavOK key function Dialing Place phone call. Answering Answer a phone call Holding Resume audio. Displaying menu Select the highlighted menu option. Displaying call status Resume audi o on the current[...]

  • Page 62

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 62 PN: 1725-36038-001_B.doc Softkey Nam e Display ed during… Press to… Hold Hold In an active call. Place the call on hold. The line status shows when the call is on hold or when audio is flowing. Msg Message Initial dial screen when new line is selected and a dial tone is [...]

  • Page 63

    Using the SIP Handset PN: 1725-36038-001_B.doc 63 Menus Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines. Pressing the LINE key from the active mode displays a menu of line appearances as programmed in the SIP TFTP configuration file. The LINE key can be pressed while the hand set is in the sta[...]

  • Page 64

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 64 PN: 1725-36038-001_B.doc Key Number English Number + English Punctuation 7 7 p q r s 7 P Q R S 7 P Q R S p q r s [ ] 7 8 8 t u v 8 T U V 8 T U V t u v ‘ “ 8 9 9 w x y z 9 W X Y Z 9 W X Y Z w x y z ^ _ 9 0 0 @ - _ 0 = , < > 0 - _ [space] 0 * . * . $ * & % + ( [...]

  • Page 65

    Using the SIP Handset PN: 1725-36038-001_B.doc 65 Handset Operation If you want to… Then… Turn the handset on Press and hold the END key until two chirps sound. Turn the handset off Press and hold the END key. One chirp will sound. If you are in a call, hang up first, then turn off the handset. Unlock the keypad Press the Unlk softkey, then # .[...]

  • Page 66

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 66 PN: 1725-36038-001_B.doc If you want to… Then… Place a second call 1 To get a dial tone for the second call, pre ss LINE and NavOK . a. If the handset has multiple lines, press LINE + [the line numbe r]. b. Press NavOK . • The first call is automatically placed on hold[...]

  • Page 67

    Using the SIP Handset PN: 1725-36038-001_B.doc 67 If you want to… Then… Forward calls Calls may be forward ed on a per-line basis. The Line menu di splay will indicate if a line is forwarded by a > character followed by the destin ation address. • When a line is forwarded, the standby screen di splays the forwarding status, unless the do-n[...]

  • Page 68

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 68 PN: 1725-36038-001_B.doc If you want to… Then… Activate installed custom applications (registered OAI application on an OAI server) 1 Press START or Spkr . 2 Press FCN . 3 Navigate to the de sired custom applicati on using Nav cd key s or the More softkey. 4 Select the a[...]

  • Page 69

    Using the SIP Handset PN: 1725-36038-001_B.doc 69 If you want to… Then… Change the ring volume Press the up/down volume buttons on the side of the hand set during ringing, or while the handset is in standby mode. Adjust the speaker volume While speakerphone is a ctive, press the up/down volume buttons on the side of the handset during the call.[...]

  • Page 70

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  • Page 71

    PN: 1725-36038-001_B.doc 71 Testing a Handset Verify proper registration and operation of each handset b y performing the following tests on each handset in an active wireless area. 1. Power on the handset by pressing t he END key. A series of messages will be displayed as the h andset acquires the system. The handset should display the user extens[...]

  • Page 72

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  • Page 73

    PN: 1725-36038-001_B.doc 73 Diagnostic Tools Run Site Survey , Diagnostics Enabled an d Syslog Mode are three d iagnostic tools provided to assist the wirele ss LAN administrator in evaluating the functioning of the SpectraLink 8020/8030 Wireless Telephone and the system surrounding it. Diagnostic Tools are enabled in the Admin menu. Run Site Surve[...]

  • Page 74

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 74 PN: 1725-36038-001_B.doc Where: • 111111 – the last three oc tets of the on-air MAC address for a discovered AP. • 22 – the signal strength for the specified AP. • 33 – the channel number of the specified AP. • 444 – the beacon interval configured on the spec[...]

  • Page 75

    Diagnostic Tools PN: 1725-36038-001_B.doc 75 Where: • i – index of selected AP (value will be from 0 to 3 inclusive) • bbbbbb – the last three octets of the BSSID for a discovered AP • sn – signal strength in –dBm • ch – channe l • bcn – beacon interval • eeeeeeeeeee – SSID (up to first 11 characters) • DGHI – standard[...]

  • Page 76

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 76 PN: 1725-36038-001_B.doc Diagnostics Enabled Diagnostics is used to evaluate the over all quality of the link between the handset, AP, and infr astructure side equipment, such as IP PBX, SpectraLink 8000 SVP Server, and gateways. Unlike Site Survey , Diagnostics is used whil[...]

  • Page 77

    Diagnostic Tools PN: 1725-36038-001_B.doc 77 Screen 2 • Jitter – average error or “wobble” in received packet timing, in microseconds • Last successful transmit data rate (LastRate) • Gateway type (GatewyType) J i t t e r n n n n n L a s t R a t e n n n n n G a t e w y T y p e m n e m o Where: mnemo – a mnemonic that indicates what ty[...]

  • Page 78

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 78 PN: 1725-36038-001_B.doc • Rate – one or more basic rates not supported • Full – AP can not handle bandwidth requirements • AthT – authentication timeout • AscT – association timeout • AthF – authentication failure • AscF – association failure • Sec[...]

  • Page 79

    Diagnostic Tools PN: 1725-36038-001_B.doc 79 Syslog Mode A syslog server must be present on the network in order for the handset to send the log messages a nd have them saved. The syslog server will be found with DHCP option 7 if the handset is using DHCP. If static addresses are conf igured, the syslog server’s IP address can be configured stati[...]

  • Page 80

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 80 PN: 1725-36038-001_B.doc All syslog messages will include: • Date and time (to 1/100th of second) since han dset power on (The handset time is set when it is powered on to Jan -1 00:00.00 GMT adjusted. If it has obtained a ti me from the netw ork time server, that time wil[...]

  • Page 81

    Diagnostic Tools PN: 1725-36038-001_B.doc 81 Audio stats AP MAC AP signal strength Payload size (in msec) Payloads sent Payloads received Payloads missed (not received) Payloads missed rate (over last 5 seconds) Payloads late Payloads late rate (over last 5 seconds) Average jitter Audio error threshold exceeded (Sent if payloads missed rate or payl[...]

  • Page 82

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  • Page 83

    PN: 1725-36038-001_B.doc 83 Certifying the Handsets Prior to determining that an installation is complete, test the handsets following the sequence given in the previous Testing a Handset section and conduct a Site Survey mode test according to the directions given in the previous Diagnostic Tools section. The installation may need some adjustment [...]

  • Page 84

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 84 PN: 1725-36038-001_B.doc 2. Then, walk the site again, in MyID / Smry ESSID mode, this time checking that every location has adequate coverage (there should be at least one AP stronger than -70 dBm in all a reas) and has good channel allocation. (At any point, the strongest [...]

  • Page 85

    PN: 1725-36038-001_B.doc 85 Software Maintenance The SpectraLink 8020/8030 Wireless Telephones use proprietary software programs written and maintained by Polycom Corporation. The software versions that are running on the handset s can be displayed during power on by holding down the END button. Firmware Version is also an option on the Confi g men[...]

  • Page 86

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 86 PN: 1725-36038-001_B.doc Message Description Updating Code Handset is downloading new software into memory. T he number icons at the bottom of the display indicate which f ile number is currently being downloade d. This message also displ ays a progress bar . When the progre[...]

  • Page 87

    PN: 1725-36038-001_B.doc 87 Troubleshooting On occasion, you may run into transmission problems due to any number of factors originating fr om the wireless LAN. SpectraLink 8020/8030 Wireless Telephones can ex hibit transmission problems in several ways. They can cease fu nctioning properly, display error messages, or display incorrect data . When [...]

  • Page 88

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 88 PN: 1725-36038-001_B.doc Transmission obstructions Prior to system installation, the best location for APs for optimum transmission coverage should have been determined. However, small pockets of obstruction may still be present, or obstructions may be introduced into the fa[...]

  • Page 89

    Troubleshooting PN: 1725-36038-001_B.doc 89 Handset Status Messages SpectraLink 8020/8030 Wireless Telephone stat us messages provide information about the SpectraLink 8020/8030 Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes, in alphabetical order, the status messages. Message Description [...]

  • Page 90

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 90 PN: 1725-36038-001_B.doc Message Description Action Bad Config Some needed configuration parameter has not been set. Check all required hand set configuration parameters for valid settings. Bad ESSID The handset is configured for “static ESSID” (as opposed to “Learn on[...]

  • Page 91

    Troubleshooting PN: 1725-36038-001_B.doc 91 Message Description Action Checking DHCP IP The handset is retrieving DHCP information from the DHCP server. None. This is informational only. CRC Code Error The soft ware which has been TFTP downloaded has a bad red undancy code check. Try the download again; it is possible the software was corrupte d du[...]

  • Page 92

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 92 PN: 1725-36038-001_B.doc Message Description Action DL Not On Sector Handset software download files are incorrect or corrupted. Download new software from the Polycom website per Software Maintenance . DO NOT POWER OFF The handset is in a critical section of the software up[...]

  • Page 93

    Troubleshooting PN: 1725-36038-001_B.doc 93 Message Description Action Multiple SVP Reg yyy.yyy.yyy.yyy y…y = SVP IP address Handset received responses from multiple SVP Servers; displays IP address of one responding SVP Server. This can happen if the handset ha s been reconfigured to use a different SVP server and then powered on before the prev[...]

  • Page 94

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 94 PN: 1725-36038-001_B.doc Message Description Action Incorrect Security settings. Verify that all the Security settings in the handset match those in the APs. No Net Found xxxxxxxxxxxx yy x…x = AP MAC address . yy = AP signal strength. Handset cannot find a suitable AP; dis[...]

  • Page 95

    Troubleshooting PN: 1725-36038-001_B.doc 95 Message Description Action No SVP Server No DNS IP Handset unable to perform DNS lookup for SVP Server, no IP address for DNS server. The network administrator must verify proper DHCP serve r operation. No SW Found A required software compo nent has not been identified. Check that the handset license type[...]

  • Page 96

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 96 PN: 1725-36038-001_B.doc Message Description Action Service Rej. The SpectraLink 8000 SVP Server has rejected a request from the handset. The handset will restart and attempt to re-register with the Spectra Link 8000 SVP Server, which should fix the problem. Report to your a[...]

  • Page 97

    Troubleshooting PN: 1725-36038-001_B.doc 97 Message Description Action Updating Code… Handset is downloading new software into memory. The number icons at the bottom of the display indicate which file number is currently being downl oaded. This message also displ ays a progress bar. When the progress bar fills the display line the update operatio[...]

  • Page 98

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  • Page 99

    PN: 1725-36038-001_B.doc 99 Appendix A: Regulatory Domains This table details the specifications for regulatory domain settings. Polycom recommends that you check with local authorities for the latest status of their national regulations for both 2.4 and 5 GHz wireless LANs. Domain Identifier 802.11 Mo de Band Channels DFS Required? Max. Power Limi[...]

  • Page 100

    SpectraLink 8020/8030 Wireless Telephon e: Administration Guide for SIP 100 PN: 1725-36038-001_B.doc Domain Identifier 802.11 Mo de Band Channels DFS Required? Max. Power Limit (peak po wer) Countries g only b & b/g mixed 2.4000 – 2.4745 GHz 1 – 11 n/a 5.2500 – 5.3500 GHz 52 – 64 Yes 5.4700 – 5.7250 GHz 100 – 140 Yes 06 a 5.7250 –[...]

  • Page 101

    PN: 1725-36038-001_B.doc 101 Index A Access point Coverage ........................................................... 75 Coverage test .................................................... 83 Access point, description ..................................... 13 C Capacity ................................................................. 87 Checking co[...]