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Polycom BPE100 manual

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Table of contents for the manual

  • Page 1

    April 2008 Edition 1725-36027-001 Version B SpectraLink 8002 Wireless Telephone and Accessories User Guide Session Initiation Protocol (SIP)[...]

  • Page 2

    SpectraLink 8002 Wireless Telephone User Guide 2 1725-36027-001_B.doc Trademark Information Polycom® and t he logo design s SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registe red trademarks of Polycom, Inc. in the Un ited States of Am erica and various c ountries. All ot her trademarks used herein are the propert y of their respect[...]

  • Page 3

    1725-36027-001_B.doc 3 About this Guide Thank you for choosing the SpectraLink 8002 Wireless Telephones with Session Initiation Protocol (S IP). This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. In this User Guide, you will find everything you need[...]

  • Page 4

    SpectraLink 8002 Wireless Telephone User Guide 4 1725-36027-001_B.doc Customer Support Polycom wants you to have a successful installation. If you have questions please contact our Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time. The Customer Support URL is: http://www.spectralin[...]

  • Page 5

    1725-36027-001_B.doc 5 Contents 0 About this Guide ...................................................................... 3 Polycom Model Numbers ..................................................................3 Related Documents .............................................................................3 Customer Support ......................[...]

  • Page 6

    SpectraLink 8002 Wireless Telephone User Guide 6 1725-36027-001_B.doc Phone Options ............................................................................. 28 System Info...................................................................................29 3 Using the Basic Features of Your SpectraLink 8002 Wireless Telephone .................[...]

  • Page 7

    Contents 1725-36027-001_B.doc 7 Transfer a call (consulted) ..........................................................39 Transfer a call to another call already on Hold ......................40 Listen to voicemail ......................................................................40 Activate a registered OAI application on an OAI server ......40[...]

  • Page 8

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  • Page 9

    1725-36027-001_B.doc 9 Getting Started SpectraLink 8002 Wireless Telephone Overview SpectraLink 8002 Wireless Telephones are mobile handsets for workplace IP telephone systems. The handsets o perate over an 802.11b wireless Ethernet LAN provid ing users a wireless voice over IP (VoIP) extension. By seamlessly integrating into a SIP environment, han[...]

  • Page 10

    SpectraLink 8002 Wireless Telephone User Guide 10 1725-36027-001_B.doc Parts List The following components are included in your SpectraLink 8002 Wireless Telephone package: • SpectraLink 8002 Wireless Telephone • Battery Pack model BPE101 • Desktop Charger model DCE101 [or] Dual Charger model DCE201 • Power supply for Charger Battery Packs [...]

  • Page 11

    Getting Started 1725-36027-001_B.doc 11 To replace, slide the lip of the Battery Pack into the bottom of the cavity. Push the top of the Battery Pack until it snaps into place. You should not have to force it against the handset. The Battery Pack for the SpectraLink 8002 Wireless Telephones has a rounded shape and is black, catalog number BPE101. U[...]

  • Page 12

    SpectraLink 8002 Wireless Telephone User Guide 12 1725-36027-001_B.doc Installing the Charger Your SpectraLink 8002 Wireless Telephone is packaged with one of two Charger models. The Desktop Charger will charge a single handset with an installed Battery Pa ck. The Dual Charger will charge the handset and a spare Battery Pack. Place the Charger on a[...]

  • Page 13

    Getting Started 1725-36027-001_B.doc 13 Features of your SpectraLink 8002 Wireless Telephone 1. Earpiece — Delivers audio to the ear. 2. Display — Offers a top row of icons showing the status of the handset, two 16-character lines of tex t and a bottom row for available softkey labels. 3. Softkeys — Four softkeys in two rocker-style softkey b[...]

  • Page 14

    SpectraLink 8002 Wireless Telephone User Guide 14 1725-36027-001_B.doc 5. Microphone — Sensitive microphone transmits voice accurately and without distortion. 6. Battery contacts —Located along the bottom edge, the battery contacts enable the handset to be char ged in the Desktop Charger and in the front slot of the Dual Charger. They should be[...]

  • Page 15

    Getting Started 1725-36027-001_B.doc 15 The Handset Display Overview When active, the handset screen has six rows that display information in this format: Row # Information provided 1 Icons 2 Line number 3 Instruction s 4 Call one info 5 Call two info or dial aids 6 Softkeys Row 1 displays signal, battery, voicemail and line number icons. Row 2 dis[...]

  • Page 16

    SpectraLink 8002 Wireless Telephone User Guide 16 1725-36027-001_B.doc Signal strength The signal-strength icon indicates the strength of the signal from the AP and can assist the user in determining if the handse t is moving out of range. It is always present on the display in the upper left corner. Battery charge The battery icon indicates the am[...]

  • Page 17

    Getting Started 1725-36027-001_B.doc 17 Handset Modes Standby mode (on-hook) In standby mode, the handset is waiting for an incoming call or for the user to place an outgoing call. The extension number is shown on the display and there is no dial tone. In this mode, the hands et is conserving battery power and wireless LAN bandwidth. When an incomi[...]

  • Page 18

    SpectraLink 8002 Wireless Telephone User Guide 18 1725-36027-001_B.doc Handset Icons Indicator Function The signal-strength icon indicate s the st r ength of the signal and ca n assist the user in determining if the handset is moving out-of -range. The voicemail icon is activated when a new voi cemail message is received if the feature is supported[...]

  • Page 19

    Getting Started 1725-36027-001_B.doc 19 Softkeys Softkey functions change as the state of the h andset changes. Softkeys are displayed only when they are av ailable to be activated. Softkeys make usual PBX functions available on the handset. For example, a call may be placed on hold, the handset may be muted, and a second line may be activated for [...]

  • Page 20

    SpectraLink 8002 Wireless Telephone User Guide 20 1725-36027-001_B.doc Softkey Name Displayed during… Press to… Mute Toggle muting In an active call. Toggle audio transmission to the far end. The line status shows * when not muted or x when muted. OK OK Power up registration if username is not configure d in admin menu. Send the username and pa[...]

  • Page 21

    Getting Started 1725-36027-001_B.doc 21 Menus Menus are lists of options that a ppear when its activation key is pressed. There are five menus: Li ne, Favorites, Function (FCN), MENU display, and Standby. Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines. View the five line appearances by pressi[...]

  • Page 22

    SpectraLink 8002 Wireless Telephone User Guide 22 1725-36027-001_B.doc are participating in a voice call on another line. If the Rsme (resume) softkey is pressed to activate a call on a newly selected line, any previous active call is placed on hold status. Favorites menu The Favorites menu provides access to a predefined list of dial numbers. The [...]

  • Page 23

    Getting Started 1725-36027-001_B.doc 23 Items on this menu are accessible through navigation and selection keys or through short-cut keys as displayed with the menu items. OAI functions are automatically adde d as items at the end of this menu when defined on an OAI server. MENU display Pressing the MENU key from the active mode disp lays options a[...]

  • Page 24

    SpectraLink 8002 Wireless Telephone User Guide 24 1725-36027-001_B.doc Alphanumeric Dialing The carat ( ^ ) indicates the insertion point for the next character. Up to 80 characters may be entered with automatic scrolling. While in alphanumeric mode, alphabetic c haracters can be entered by repeatedly pressing the 1 through 9 keys. Punctuation char[...]

  • Page 25

    1725-36027-001_B.doc 25 Customizing your SpectraLink 8002 Wireless Telephone When the handset is in standby mo de (on but not in use), press and briefly hold FCN to display the standby menu which allows you to set user options. Check with your system administrato r for specific features supported by your handset. The Standby Menu Standby Menu Items[...]

  • Page 26

    SpectraLink 8002 Wireless Telephone User Guide 26 1725-36027-001_B.doc Standby Menu Items 2 nd Level 3 rd Level 4 th Level Auxiliary Ring 1 [same as Telephone Ring] Auxiliary Ring 2 Phone Options Noise Mode *Normal High Severe Key Tones *Enable Tones Disable Tones Warning Tones *Enable warnings Disable warnings Display Contrast Contrast % Keypad Au[...]

  • Page 27

    Customizing Your SpectraL ink 8002 Wireless Telephone 1725-36027-001_B.doc 27 Telephone Ring Telephone Ring allows the user to set a distinctive ring style, volume and sequence. Select from an audible ring or a vibrate-only ring or a vibrate ring along with or followed by an audible ring. Ring Cadence The Ring Cadence is the rhythm of the ring. It [...]

  • Page 28

    SpectraLink 8002 Wireless Telephone User Guide 28 1725-36027-001_B.doc Phone Options Noise Mode Provides options that describe the noise level in your environment. Changing this mode to High or Severe adjusts the handse t’s microphone and in-ear speaker vo lume to account for background noise. Select Normal for most office environments; High for [...]

  • Page 29

    Customizing Your SpectraL ink 8002 Wireless Telephone 1725-36027-001_B.doc 29 System Info Phone IP Addr Displays the IP address currently assigned to the handse t. Server IP Addr Displays the IP address of the Spec traLink OAI Server (if installed). Firmware Version Displays the software version running the handset. The MAC address is the hardware [...]

  • Page 30

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  • Page 31

    1725-36027-001_B.doc 31 Using the Basic Features of Your SpectraLink 8002 Wireless Telephone Your SpectraLink 8002 Wireless Telephone is designed to be used like a cell phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. 3 At any time, at most one active call may b[...]

  • Page 32

    SpectraLink 8002 Wireless Telephone User Guide 32 1725-36027-001_B.doc Turn the handset on Press and hold the END key until two chirps sound. Turn the handset off Press and hold the END key. One chi rp will sound. If you are in a call, hang up first, then turn off the handset. Unlock the keypad Press the Unlk softkey, then # . Lock the keypad While[...]

  • Page 33

    Using the Basic Features of Your SpectraLink 8 002 Wireless Telephone 1725-36027-001_B.doc 33 Answer a call When the handset rings, the line’ s icon will flash and row 2 will display the line number and your dial number. Row 4 will display Fr (From) and the caller ID of the incoming call. 1. Press the Start Call key or the Ans w softkey to answer[...]

  • Page 34

    SpectraLink 8002 Wireless Telephone User Guide 34 1725-36027-001_B.doc Example: 1 Line 1 [your dial number] =Fr: [caller ID] Rsme Mute End Mute/Unmute a call Press the Mute softkey. When the handset is mu ted, an x character replaces the asterisk ( * ). Press the Mute softkey ag ain to restore audio pickup. Silence the ring Press the END key to sil[...]

  • Page 35

    Using the Basic Features of Your SpectraLink 8 002 Wireless Telephone 1725-36027-001_B.doc 35 Clear forwarding on a line 1. Press LINE + [the line number], 2. Press the Fwd softkey and enter the forwarding destination. 3. Press the Fwd softkey again. Do Not Disturb (reject all incoming calls) Press FCN 2 . The handset will not ring for new incoming[...]

  • Page 36

    SpectraLink 8002 Wireless Telephone User Guide 36 1725-36027-001_B.doc Turn on the backlight The backlight comes on when any ke y is pressed or when there is an incoming call, and stays on for 10 seconds. It turns off if another key is not pressed within that period.[...]

  • Page 37

    1725-36027-001_B.doc 37 Using the Advanced Features of Your SpectraLink 8002 Wireless Telephone This chapter provides operating instructions for the advanced features of the SpectraLink 8002 Wireless Telephone. This chapter contains instructions on: • Multiple line appearances • Using the Favorites menu • Transferring calls (blind and consult[...]

  • Page 38

    SpectraLink 8002 Wireless Telephone User Guide 38 1725-36027-001_B.doc one. The asterisk ( * ) on row 4 indicates that audio is currently flowing for call one. 1 Line 1 [your dial number] *Fr: [caller ID of caller] =To: [number you dialed] Hold Mute End Place a call on a different line 1. Press START and listen for dial tone and then press LINE . o[...]

  • Page 39

    Using the Advanced Features of Yo ur SpectraLink 8002 Wireless Telephone 1725-36027-001_B.doc 39 1 2 Line 1 [your dial number] *Fr: [caller ID] Hold Mute End 1. To view the caller ID of the inco ming call without interrupting the active call, press LINE + [the line number]. The display now shows information about the incoming call and you will cont[...]

  • Page 40

    SpectraLink 8002 Wireless Telephone User Guide 40 1725-36027-001_B.doc 2. Press the digits for the number to which you wish to transfer the call or press the Favr softkey and select an entry from the Favorites menu. 3. Press Dial to establish a second call. 4. When the party answers, have your conversation and then press FCN 1 to transfer the held [...]

  • Page 41

    1725-36027-001_B.doc 41 Charger Options Overview The SpectraLink 8002 Desktop Charger is a one-slot charger designed to charge the SpectraLink 8002 Wireless Telephone with the BPE101 Battery Pack. The SpectraLink 8002 Dual Charger has two c harging slots. The front slot charges the han dset with an installed Battery Pack, the rear slot charges a sp[...]

  • Page 42

    SpectraLink 8002 Wireless Telephone User Guide 42 1725-36027-001_B.doc Desktop Charger Indicator light Place the SpectraLink 8002 Wireless Telephone into the Desktop Charger slot facing forward. If the handset is placed correctly, the red indicator light will come on. The indicator light will not come on when the slot is empty, when the SpectraLink[...]

  • Page 43

    Charger Options 1725-36027-001_B.doc 43 Dual Charger Place the handset face forward into the Dual Charger front slot. Place a spare Battery Pack in the rear slot, charging contacts down. The front slot takes charging precedence; the Battery Pack in the rear slot will begin charging when the handset in the front slot is fully charged or when the fro[...]

  • Page 44

    SpectraLink 8002 Wireless Telephone User Guide 44 1725-36027-001_B.doc Charging indicator While the handset is charging in standby mode, it will display its extension number and Charging…. The battery icon will show charging progress. The handset is fu lly operational and will ring if called. When the handset is charging while turned off, only Ch[...]

  • Page 45

    Charger Options 1725-36027-001_B.doc 45 Important Notes about Chargers and Battery Packs • Chargers operate in a 50° to 85° F (10° to 30° C) e nvironment. Do not expose them to freezing temp eratures or direct sunlight. • Do not place anything in the charger other than the handset. You might damage the contacts. Bent contacts can k eep the [...]

  • Page 46

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  • Page 47

    1725-36027-001_B.doc 47 Safety Information WARNING: SpectraLink products contain no user-serviceable parts inside. Refer servicing to qualified service personnel. WARNING : Changes or modifications to this equipment not approved by SpectraLink Corporation may cause this equipment to not comply with part 15 of the FCC rules and void the user’s aut[...]

  • Page 48

    SpectraLink 8002 Wireless Telephone User Guide 48 1725-36027-001_B.doc The areas with potentially explosive atmospheres referred to above include fueling areas such as below decks on bo ats, fuel or chemical transfer or storage facilities, areas where the air contains chemicals or particles, such as grain, dust or metal powders, and any other area [...]

  • Page 49

    Safety Information 1725-36027-001_B.doc 49 Electromagnetic Interference/Compatibility Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded, designed or otherwise configured for electromagnetic compatibility. Facilities To avoid electromagnetic interference and/or compatibility conflicts, turn [...]

  • Page 50

    SpectraLink 8002 Wireless Telephone User Guide 50 1725-36027-001_B.doc from external RF energy. Your physic ian may be able to assist you in obtaining this information. Use While Driving Check the laws and regulations on the use of radio products in the area where you drive. Always ob ey them. When using the radio product while driving, please: •[...]

  • Page 51

    Safety Information 1725-36027-001_B.doc 51 SAR limit set by the FCC is 1.6W/kg. 4 Tests for SAR are conducted using standard operating positions specified by the FCC with the phone transmitting at its highest ce rtified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR lev[...]

  • Page 52

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  • Page 53

    1725-36027-001_B.doc 53 Index B Battery Pack capacity ............................................................... 10 low battery .......................................................... 10 removal ............................................................... 10 replacement ......................................................... 10 warning[...]