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Polycom CX500 manual

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Table of contents for the manual

  • Page 1

    March 2014 | 1725- 44328-001/C User Guide Polycom ® CX500/CX600/CX3000 IP Phone Microsof t ® Ly n c ™ Phone Edition[...]

  • Page 2

    © 2014 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA No part of this document may be repro duced or transmitted in any form o r by any means, electronic or mech anical, for any purpose, without the express written permission of Pol ycom, Inc. Under the law , reproducing in cludes translating into [...]

  • Page 3

    Polycom, Inc. 3 Content s Use the Polycom CX500/600/3000 IP Phones Lync Phone Edition . . . . . . . . . . . 4 Sign Into Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Sign In Using Microsoft Ly nc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 4

    Polycom, Inc. 4 Use the Polycom CX500/600/3000 IP Phones L ync Phone Edition The Polycom ® CX500/600/3000 IP phones Microsoft ® Ly n c ™ Phone Edition use V oice ov er Internet Protocol (V oIP) technology to provide many featu r es not availabl e on a traditional pho ne. For examp le, you can view call logs, join meetings, an d change your st a[...]

  • Page 5

    Polycom ® CX500/600/3000 IP Phone User Guide Polycom, Inc. 5 If you do not have L ync installed on your compu ter , you can sign in to your phone using a personal identification number (PIN). Note that you will have limited access to cert ain features, such as voice mail, calendar , and call logs, as well as reduced functionality when you sign in [...]

  • Page 6

    Polycom ® CX500/600/3000 IP Phone User Guide Polycom, Inc. 6 Sign In Using a PIN If L ync is not installed on your computer , you can create a PIN and sign in to your phone. T o sign in on your phone using a PIN: 1 On the Wel co m e screen, select No if you do not have the pho ne connected to a computer 2 Enter your phone numbe r or extension, and[...]

  • Page 7

    Polycom ® CX500/600/3000 IP Phone User Guide Polycom, Inc. 7 T o call from the Cont acts screen on your phone: 1 From your phone’ s Home screen, select the Cont acts icon. 2 From the Cont ac t Groups screen, sele ct the group of your cont act. 3 Use the up and down arrow keys on th e phone to select the cont act, and select Call . T o call by se[...]

  • Page 8

    Polycom ® CX500/600/3000 IP Phone User Guide Polycom, Inc. 8 T o call from Microsof t L ync on your computer: 1 In the L ync client, click Group , and click the group of the cont act. 2 Click the Call button next to the contact you want to call. Make sure your phone is connected to your computer when trying to make calls from L ync. Use Call Contr[...]

  • Page 9

    Polycom ® CX500/600/3000 IP Phone User Guide Polycom, Inc. 9 T o mute the audio of p articipant s in a conference call: » From the In Call screen, select Menu > Mute Aud ience . Manage Incoming Calls When you receive an incoming call, you can either answer the call or re direct the call to your voice mail. T o manage an incoming call: » From [...]

  • Page 10

    Polycom ® CX500/600/3000 IP Phone User Guide Polycom, Inc. 10 Manage Multiple Calls When you’re in a call, you’ll se e several call controls that you can us e to manage multiple calls. T o place a call on hold: » From the In Call screen, select Hold , as shown next. T o answer an incoming when you’re in an acti ve call: » From the Incoming[...]

  • Page 11

    Polycom ® CX500/600/3000 IP Phone User Guide Polycom, Inc. 11 2 From the In Call screen, use the up and down arrow keys to select the call that yo u want to activate, and select Resume . T o make a new call and place the active call on hold: 1 From the In Call screen, select Menu > New Call . Y our active call is p laced on hold. 2 Enter a phon[...]

  • Page 12

    Polycom ® CX500/600/3000 IP Phone User Guide Polycom, Inc. 12 Initiate a Conference Call Y ou can initiate a conference call during an active ca ll by adding p articipant s to the call. T o initiate a conference call: 1 From the In Call screen, select Menu > Add Others , as shown next. 2 Enter a phone number or select a cont act, and select Add[...]

  • Page 13

    Polycom ® CX500/600/3000 IP Phone User Guide Polycom, Inc. 13 T o consult with a cont act before transferring a call: 1 From the In Call screen, select Menu > Consult then T ransfer T o . 2 Enter a number or select a cont act and select Call . 3 After you speak with the pers on you’re transferrin g the call to, select Complete T ransfer . T o[...]

  • Page 14

    Polycom ® CX500/600/3000 IP Phone User Guide Polycom, Inc. 14 The In Call screen displays and the call is given a number to retr ieve the call, as shown next. 2 Provide a contact with the retr ieval number for th e parked call. For example, if Sarah needs to retrieve the p arked call, instant messa ge Sarah with the 344 retrieval number for the c [...]

  • Page 15

    Polycom ® CX500/600/3000 IP Phone User Guide Polycom, Inc. 15 2 From the Cont ac t Groups screen, sele ct the group your cont act is in, and select a cont act name. 3 When you finish viewing the contact card, select Close . Change Y our S t atus Y our presence st atus is determined by your calendar and activity . For example, when you're in a[...]

  • Page 16

    Polycom ® CX500/600/3000 IP Phone User Guide Polycom, Inc. 16 2 On the My St atus screen, do one of the following:  If you don't want to any interruptions , select Do Not Disturb .  If you want others to feel fr ee to contact you, select A vailable .  If you want to let others know you're in a me eting, on a call, or otherwise e[...]

  • Page 17

    Polycom ® CX500/600/3000 IP Phone User Guide Polycom, Inc. 17 2 From the All Calls scr een, select Men u and select the call log you want to view . For example, select View Missed Calls, as shown next. Check V oice Mail If your organization has enabled voice mail, you can a ccess your voice mail to check messages or to change your voice mail greet[...]

  • Page 18

    Polycom ® CX500/600/3000 IP Phone User Guide Polycom, Inc. 18 T o join a meeting: 1 From your phone ’s Hom e Screen, select the Calendar icon. 2 From the T oday’ s Calendar screen, select a meeting, and select Join , as shown next . Access Phone Settings and Help Y ou can access a Help menu and configure the following settings on your phone: ?[...]

  • Page 19

    Polycom ® CX500/600/3000 IP Phone User Guide Polycom, Inc. 19 T o access the Settings menu: 1 From your phone’ s Home screen, select Menu > Settings . 2 From the Settings screen, select the se tting you want to change. T o access the general Help for the phone: » From your phone’ s Home screen, select Menu > Help . Y ou can also access [...]

  • Page 20

    Polycom, Inc. 20 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information abou t service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by th e laws of the S tat e of Cali fornia, U.S.A., and by the laws of the United S tates, excl udi[...]

  • Page 21

    Polycom ® CX500/CX600/CX3000 IP Phone User Guide Polycom, Inc. 21 Polycom Limited Warranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for one year from the da te of purchase fr om P[...]

  • Page 22

    Polycom ® CX500/CX600/CX3000 IP Phone User Guide Polycom, Inc. 22 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the following two conditions: 1 This device may not cause harmful interference, and 2 This device must accept any interf erences received, includin g interferenc[...]

  • Page 23

    Polycom ® CX500/CX600/CX3000 IP Phone User Guide Polycom, Inc. 23 Safety and Complia nce (continued) W ARNING Electrical Safe ty T o avoid electric shock, do not connect safety extra low vo ltage (SEL V) circuits to teleconference st ation network (TNV) circuits. LAN ports contain SEL V circuit, and WAN port s contain TNV circuits. Some LAN and W [...]