Polycom DOC2091A manual

Global Management System User Guide[...]

ii Global Management System User ’s Guide Copyright © 2003 Polycom, Inc. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law , reproducing includes translating into another langu[...]

iii T able of Contents Global Management System User ’s Guide 1. Getting Started What’ s New ..................................................................................................................2 System Requirements ................................................................................................3 Before you Begin ..[...]

iv T able of Contents Global Management System User ’s Guide 4. Software Update Software Update Console .........................................................................................64 How to perform a Software Update......................................................................65 Software Update Log............................[...]

v T able of Contents Global Management System User ’s Guide System Information Window - V -Series..............................................................124 System Information Window - ViaV ideo.............................................................129 System Information Window - VTX 1000...............................................[...]

1 1 Chapter 1 Getting Started Global Management System User ’s Guide Welcome to Polycom® Global Management System™, a client/server software tool designed to enable and support centralized management of your enterprise-wide video communications network. Global Management System can: • Manage and update a network of Polycom endpoints from you[...]

2 Chapter 1 Getting Started Global Management System User ’s Guide What’ s New? • Full support for VSX3000 and V500 • Support for VTX 1000 conference phones • VSX Group as the device type has been changed to V -Series. This new device type also includes VSX3000 and V500. What’ s New[...]

3 Chapter 1 Getting Started Global Management System User ’s Guide Server Requirements • 650MHz Intel® Pentium® III or compatible • 128MB RAM (256MB recommended for Windows® 2000 Server) • At least 300MB free hard-drive space • One of the following: Windows 2003 Server Windows 2000 Server or Advanced Server with Service Pack 3 • Micr[...]

4 Chapter 1 Getting Started Global Management System User ’s Guide System Requirements Endpoint Software Requirements V -Series Software • All software versions are supported ViaV ideo Software • ViaV ideo 5.0 or greater iPower Software • iPower 5.0 or greater PathNavigator • PathNavigator 1.0 or greater MGC • MGC version 5.0 or greater[...]

5 Chapter 1 Getting Started Global Management System User ’s Guide Steps to Deploying Global Management System 1. Activate your license. This can be accomplished on the Product Activation page, http://extranet.polycom.com. For more information, refer to the Licensing section in this User Guide. This step must be done prior to Product Activation b[...]

6 Chapter 1 Getting Started Global Management System User ’s Guide Endpoint setup V -Series Make sure the unit is connected to the LAN and is turned on. V -Series will auto detect LAN prop- erties and provide guidance in setting up this feature. ViewStation Support For Global Management System to fully support management and monitoring of the Vie[...]

7 Chapter 1 Getting Started Global Management System User ’s Guide Before Y ou Begin • Install at least 1 Rapidport multi-port modem on the Global Management System Server . Upon installation of the modem with the installation CD provided, be sure that the very latest modem drivers are installed by downloaded them from - http://www .ionetworks.[...]

8 Chapter 1 Getting Started Global Management System User ’s Guide Installing Global Management System The software must be installed on a unit which will serve as the server . T o install and uninstall this program, you must have administrative privileges for the server onto which Global Manage- ment System will be installed. Guidelines for Inst[...]

9 Chapter 1 Getting Started Global Management System User ’s Guide Installing the Polycom Datastore The Polycom Datastore is a data repository for Global Management System. The Polycom Datastore also requires MSDE as its database program. If an older version of MSDE is not installed or found on this machine, Global Management System will prompt t[...]

10 Chapter 1 Getting Started Global Management System User ’s Guide Y ou may specify a different port if the default port is already in use by another application. If you are certain the selected port is free and yet the Port T est continues to fail, you may force the Polycom Datastore to sue the selected port by clicking “Force Selection of TC[...]

1 1 Chapter 1 Getting Started Global Management System User ’s Guide Installation Instructions Installing Global Management System Y ou will be asked to respond to the following. A. Accept End User License Agreement. B. Enter Manager URL. C. Choose Default Web Page Manager URL The Manager URL is what the ViewStations use to communicate with Globa[...]

12 Chapter 1 Getting Started Global Management System User ’s Guide Installation Instructions Figure 1.6 Installation > Default Web Page Installation T ype Standard installation will install Global Management System on the default drive using the following directory drive:”Program les[Polycom folder]”. Custom installation enables you [...]

13 Chapter 1 Getting Started Global Management System User ’s Guide Overview Global Management System Licenses are based on the number of subscribed endpoints. Global Management System is a software application that enables the user to enter as many license keys needed to manage endpoints within a video communications network. Each of these licen[...]

14 Chapter 1 Getting Started Global Management System User ’s Guide Product Activation Proper licensing is necessary to operate Global Management System. In order to activate Global Management System, all license numbers must be activated and converted into a key code. First time Installation 1. Launch a web browser and go to this URL, http://ext[...]

15 Chapter 1 Getting Started Global Management System User ’s Guide Licensing Information Click Generate after entering each license number . When applying the congurator key codes into Global Management system, use the last key code generated because this will contain the cumulative number of seats for this serial number . Applying the key co[...]

16 Chapter 1 Getting Started Global Management System User ’s Guide Licensing Information Premier Service Global Management System comes with an initial 90-day warranty entitling the customer to maintenance support including software updates (bug xes), as well as software upgrade (new feature) releases. Bug Fixes may come in the form of a new [...]

17 Chapter 1 Getting Started Global Management System User ’s Guide Introduction In order to achieve maximum performance and proper operation of Global Management System, the server upon which it is installed must be congured correctly . The following guidelines aids in conguring a Windows 2000 or 2003 server that can provide the best perfo[...]

18 Chapter 1 Getting Started Global Management System User ’s Guide The server should not be congured with multiple IP addresses. If the machine is dedicated to hosting Global Management System as is recommended, a single IP address is adequate. Having multiple IP addresses will complicate the Global Management System conguration process. S[...]

19 Chapter 1 Getting Started Global Management System User ’s Guide conguration script and Use a proxy server are not checked. If any of these settings is enabled, uncheck it, click OK and reboot the server to insure that the new settings take effect. Internet Information Services Global Management System is a web-based application built using[...]

20 Chapter 1 Getting Started Global Management System User ’s Guide Accessing the Global Management System Console T o access the Global Management System console user interface from the server or the client, open Internet Explorer and enter the IP address or name of the server that hosts the Global Management System services. If the option to se[...]

21 Chapter 1 Getting Started Global Management System User ’s Guide Logging on to Global Management System User name: admin (This is the default user name.) Password: blank as in no characters (Upon initial login, the system will immediately require a change in the password to something containing characters.) NOTE: The logon for Global Managemen[...]

22 Chapter 1 Getting Started Global Management System User ’s Guide The program’s default page is the System Management page. The main navigation on the left hand side of the screen provides easy access to all of the sections of Global Management System. Figure 1.10 Global Management System product overview Feature summary System Management Add[...]

23 Chapter 1 Getting Started Global Management System User ’s Guide Feature summary continued Provisioning Push new conguration settings to a group of Polycom group video endpoints Create separate proles tailored to different Polycom group video endpoints Account Management Set up accounts used to track video calls Reports Call Detail Recor[...]

24 Chapter 1 Getting Started Global Management System User ’s Guide Product Overview The table below shows which Global Management System features support which devices. Features ViewStation, FX and EX, V -Series ViaV ideo iPower VTX 1000 MGC PathNavigator WebCommander Other Device System Management X X X X X X Global Directory X X X No No No Sof[...]

25 Chapter 2 System Management Global Management System User ’s Guide System Management Overview The System Management window provides a list of Polycom endpoints and third party devices connected to the network. Management of your Video Communication network begins here. Global Management System enables the monitoring and management of video end[...]

26 Chapter 2 System Management Global Management System User ’s Guide Overview • The System status of listed endpoints can be seen at a glance • Search for , add and delete systems to/from your network • Remotely administer a system using the Manage System button • Send Message button allows for communication between the System Administra[...]

27 Chapter 2 System Management Global Management System User ’s Guide The table below details what the icons represent for each column in the System Management Page. Column header Description Global Management System Connectivity Status Green network icon - Indicates that Global Management System can successfully communicate with the system. Gree[...]

28 Chapter 2 System Management Global Management System User ’s Guide Column header Description Errors and W arnings The number on the icon indicates the number of errors or warnings occurring with the system. Errors and warnings can occur with a system concurrently . For this case, the number of errors and warnings occurring with a system will a[...]

29 Chapter 2 System Management Global Management System User ’s Guide Column header Description Errors and W arnings cont. W arnings Low Battery The battery in the video endpoint remote control is running low . Lost Directory Server The iPower cannot display the Global Directory . The Directory server may be ofine. Web Server Redirect Redirect[...]

30 Chapter 2 System Management Global Management System User ’s Guide Modifying the System List The utility buttons on the right hand side of the screen allow you to change the information in the system list. Search Search for systems on the network which have not been added to the database. After performing a search, system can be added from the[...]

31 Chapter 2 System Management Global Management System User ’s Guide Modifying the System List Adding a System Use this feature to add Polycom video endpoints, SoundStation VTX 1000 conference phone endpoints, and management programs or other (third party) device to the Global Management System database. Adding a ViewStation 1. Click on Add Syst[...]

32 Chapter 2 System Management Global Management System User ’s Guide Modifying the System List Adding a System Adding a PathNavigator or a WebCommander 1. Click on Add System . A new window will appear . 2. Choose PathNavigator or Web Commander from the pull down menu. 3. Enter the IP address or LAN host name of the system and the name you would[...]

33 Chapter 2 System Management Global Management System User ’s Guide Modifying the System List Editing a System Normally , the Global Management System automatically detects IP address changes for ViewStations and V iaVideos and updates its database with the new information. However , certain circumstances can arise where the server and the endp[...]

34 Chapter 2 System Management Global Management System User ’s Guide Modifying the System List Deleting a System When a system is deleted from the Global Management System database, it is still connected to the network but is no longer being managed via Global Management System, (except SoundStation VTX 1000). 1. Select the device you wish to re[...]

35 Chapter 2 System Management Global Management System User ’s Guide Acknowledge Help Clears help icon and sends a message to the user Send Message Sends a message to the ViewStation or V iaVideo Manage System Launches management web page for the selected device Below is a table showing which buttons support which device. Device T ype Acknowledg[...]

36 Chapter 2 System Management Global Management System User ’s Guide Manage System Polycom Video Endpoints Polycom video endpoints have an embedded web server that allows you to manage the unit from a remote PC on the same local area network. Any endpoint can be managed by calling up it’s IP address in any web browser . T o remotely manage a s[...]

37 Chapter 2 System Management Global Management System User ’s Guide IPower cont. After launching WebRemote, the password has to be manually entered. This is the administrator password on the iPower system. If you are already logged in to a Windows domain account that has administrator privileges on the iPower system, then you are automatically [...]

38 Chapter 2 System Management Global Management System User ’s Guide This window contains information specic to the device selected in the System list. Below is a screenshot of System Information tabs for a ViewStation. Figure 2.3 System Management T abs Detailed information regarding the tabs for each device is found in the appendix on page [...]

39 Chapter 3 Global Directory Global Management System User ’s Guide The Global Directory allows you to manage an enterprise wide address book server that can support ISDN and IP dialing. With automatic video endpoint registration into the Global Directory , dialing information, country codes and dialing rules are automatically captured and updat[...]

40 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Console Address Book Pull Down Menu The Address Book Menu lists the Address Books created in Global Management System or imported address books from other servers. The default address book is titled “MAIN” unless an administrator has modied its name. Othe[...]

41 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Console Multiple Address Books Multiple address books can be stored in the Global Directory for different departments, countries, buildings, etc. The accessibility of address books can be congured so to limit access of certain address books by a video user . [...]

42 Chapter 3 Global Directory Global Management System User ’s Guide Modifying the Address Book New Address Books Upon installation of the program, the Global Directory will automatically contain a default address book that is accessible by all registered Polycom video endpoints. As long as a video endpoint is congured with the server ’s IP [...]

43 Chapter 3 Global Directory Global Management System User ’s Guide Modifying Addresses in the Global Directory Modifying addresses in the Global Directory works differently with dynamic entries, static entries and replicated entries. Polycom video endpoints that automatically register their addresses into the Global Directory are dynamic entrie[...]

44 Chapter 3 Global Directory Global Management System User ’s Guide Modifying Addresses in the Global Directory As the administrator , there are three functions that are allowed in modifying Global Directory entries: New Address Creates a static entry in the Global Directory Edit a static address Edit the contact information Edit a dynamic addre[...]

45 Chapter 3 Global Directory Global Management System User ’s Guide Modifying Addresses in the Global Directory New Addresses Figure 3.2 Global Directory > New Address For IP IP Address: IP address of video unit E.164 : H.323 alias that this unit can be identied by as a dial string. Rate: The maximum speed which this unit can be called at.[...]

46 Chapter 3 Global Directory Modifying Addresses in the Global Directory Global Management System User ’s Guide New Addresses Determining video call rate for ISDN entries Entering the call rate information when creating a Static entries is relevant for non-Polycom endpoint entries. However , you can enter the call rate for Polycom endpoints that[...]

47 Chapter 3 Global Directory Modifying Addresses in the Global Directory Global Management System User ’s Guide Editing Addresses Editing a dynamic entry When a dynamic entry is selected, there is no option to edit the contact information. The Edit Address feature functions differently for dynamic entries: the administrator can select which addr[...]

48 Chapter 3 Global Directory Modifying Addresses in the Global Directory Global Management System User ’s Guide Editing Addresses Editing a static entry Y ou can only edit the contact information. Listing a static entry in multiple address books works differently than dynamic address books. This address will only appear in the address book that [...]

49 Chapter 3 Global Directory Modifying Addresses in the Global Directory Global Management System User ’s Guide Deleting an Address Dynamic entries can be deleted but if the endpoint is still online, it will re-register within 10 minutes. If the endpoint is ofine, then the entry will remain deleted until the endpoint comes back online. The Gl[...]

50 Chapter 3 Global Directory Global Management System User ’s Guide Information on Importing the Directory Click on this button to import a comma-delimited (.csv) address book exported from another Global Directory . Use this feature to share address book information between sites that cannot register with the same Global Directory server . For [...]

51 Chapter 3 Global Directory Global Management System User ’s Guide Conguration button This window shows how the Global Directory password can be set and how to congure your server for ILS and LDAP support. General Set passwords to the Global Directory LDAP Conguration settings ILS Conguration Settings Global Directory Conguration[...]

52 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Conguration Global Directory Password The Administration Password gives the video endpoints access to the Global Directory and its administration tools. If this password is set on the Global Directory server , the password must be entered in the video endpoin[...]

53 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Conguration Adding LDAP and ILS Support Support for your Lightweight Directory Access Protocol (LDAP) and Internet Locator Server (ILS) server is a new feature and poses many advantages. LDAP support can be used in email programs and Web Browsers to access di[...]

54 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Conguration LDAP Organizations with remote and international campuses will have their local endpoints reporting to a local Global Directory server . Since Global Management System supports LDAP , the Global Directory will replicate the directory entries to an[...]

55 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Conguration Conguring the server for LDAP 1. From the Global Directory window , select the Conguration button. A pop up window will appear . 2. T wo tabs are labeled with ILS or LDAP . Select the LDAP tab. 3. Enter the following information: Field heade[...]

56 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Conguration Conguring your Server to Allow Updates to the Active Directory Schema 1. Open a DOS command prompt. 2. Run command: “regsvr32 c:winntsystem32schmmgmt.dll”. If successful a window will appear and state Dll Register Server Succeeded. 3. Fr[...]

57 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Conguration ILS An Internet Locator Server (ILS) server is a directory that stores names, aliases, Email addresses, and IP addresses of registered users. ILS works dif ferently in the replication of directory information but yields the same result of all netw[...]

58 Chapter 3 Global Directory Global Management System User ’s Guide Global Directory Conguration Conguring the server for ILS 1. From the Global Directory window , select the Conguration button. A pop up window will appear . 2. T wo tabs are labeled with ILS or LDAP . Select the ILS tab. 3. Enter the following information: Field Descrip[...]

59 Chapter 3 Global Directory In order for a ViewStation to auto register with the Global Directory , the ViewStation must be congured to look up the server . This allows the V iewStation to access and register with the Global Directory . From the ViewStation’ s main screen go to : System Info > Admin Setup > LAN/H.323 > Global Addres[...]

60 Chapter 3 Global Directory In order for an iPower to auto register with the Global Directory , the iPower must be congured to look up the server . This allows the iPower to access and register with the Global Directory . From the iPower web page go to: Highlight the system of interest in the System list and click on Manage System. Go to: Syst[...]

61 Chapter 3 Global Directory Global Management System User ’s Guide In order for a ViaV ideo to auto register with the Global Directory , the ViaV ideo must be congured to look up the server . This allows the V iaVideo to access and register with the Global Directory without having to be replicated through an ILS Server . From the ViaV ideo w[...]

62 Chapter 3 Global Directory Global Management System User ’s Guide In order for a V -Series to auto register with the Global Directory , the V -Series must be congured to look up the server . From the V -Series admin interface go to: Admin Settings > Global Services > Directory Servers Field Description Global Directory (GDS) Specie[...]

System status column now added Model T ype and Software version For determining time zone of endpoint Monitor Status of Software Update Selection Buttons Update Button Leads to page to set Soft Update le path New tab section to get detailed info In the Software Update window , Polycom video endpoints connected to your network can be updated with[...]

64 Chapter 4 Software Update Global Management System User ’s Guide The table below denes what information is displayed with each column header . Column header Description Connec tivity Statu s Green networ k icon - In dicate s that Globa l Mana gement Syst em can succes sfully commu nicat e with the s ystem. Green networ k icon with log - Glo[...]

65 Chapter 4 Software Update Updating V iewStation Software Global Management System User ’s Guide How to perform a Software Update 1. Congure Software Update by setting the le path for each model’s softupdate.exe le. 2. Select endpoints for Software Update. 3. Choose Update . 4. Monitor Status of Software Update. When Software Update [...]

66 Chapter 4 Software Update Updating V iewStation Software Global Management System User ’s Guide Update Function 1. Choose the option “Now” or “Later”. 2. Click on OK . Now Choosing Now will result in the immediate software update of the selected Polycom video endpoints. Later The Later option allows you to update devices by Server Date[...]

67 Chapter 4 Software Update Updating V iewStation Software Global Management System User ’s Guide ViewStation Date/T ime Choosing to update your machines by Device Date/T ime will update the device at the designated time. If you choose to update by this feature, your device must be congured with the correct time difference from Greenwich Mean[...]

68 Chapter 4 Software Update Updating V iewStation Software Global Management System User ’s Guide Status Y ou can validate your Software Updates by viewing the status column in the Software Update window . The following are possible results when proceeding with Software Update. Status Column Description Pending Pending to update Updating Softwar[...]

69 Chapter 4 Software Update Updating V iewStation Software Global Management System User ’s Guide Software Update Log Every time Software Update is performed, Global Management System creates a log of all the software update events that occur . This log le details the steps to completion for a given Software Update. If Software Update failed [...]

70 Chapter 4 Software Update Updating V iewStation Software Global Management System User ’s Guide Cancel Software Update The cancel feature allows cancellation of the pending Software Updates. This can be done by selecting endpoints you wish to cancel Software Update for . Once the selection(s) is made, click on Cancel Update . NOTE T o cancel S[...]

71 Chapter 4 Software Update Global Management System User ’s Guide Conguring Y our Server for Software Update In the previous version of Global Management System, the location of the Software update executable les on the server had to be specied in Global Management System for this feature to work. Now the Software Update executable [...]

Provisioning is key to centralized management of your video network. With provisioning, the administrator can simultaneously congure a group of video endpoints from a single location. Provisioning replaces the endpoint’s les by uploading a new set of les that contain dif ferent settings. This feature eliminates the need for the administr[...]

73 Chapter 5 Provisioning Global Management System User ’s Guide Here is a screenshot of the provisioning console. Figure 5.1 Provisioning Provisioning functional buttons Provision Click on this button to schedule Provisioning for the endpoints. The scheduler works just like the Soft Update scheduler . Cancel Provisioning Cancels Provisioning for[...]

74 Chapter 5 Provisioning Provisioning Console Global Management System User ’s Guide Column header Description Connec tivity Statu s Green networ k icon - In dicate s that Globa l Mana gement Syst em can succes sfully commu nicat e with the s ystem. Green networ k icon with log - Globa l Mana gement syste m is loggin g system infor mation . Red [...]

75 Chapter 5 Provisioning Global Management System User ’s Guide How to schedule Provisioning 1. Select the endpoints by either choosing the Select All button or individually clicking on each preferred endpoint 2. Click on the Provision button, the Date/Time to provision window will pop up. 2. Choose a prole from the pull down menu. T o learn [...]

76 Chapter 5 Provisioning Provisioning Scheduler Global Management System User ’s Guide Status Here are the possible states that are returned when provisioning. Status Column Description Pending Pending to Provision Updating Provisioning in progress Successful Provisioning completed Failed Could not perform Provisioning Here is a list of the poss[...]

77 Chapter 5 Provisioning Provisioning Scheduler Global Management System User ’s Guide Provisioning Log le If Provisioning shows that the system has failed to receive the new settings, a le will be sent to one of the folders below . This log le will detail the steps to completion for a Software Update if the ViewStation failed to provis[...]

78 Chapter 5 Provisioning Global Management System User ’s Guide This screen contains a list of proles that were created and its associated device type. A prole denes pages with elds that can be congured in the endpoint. These are a subset of the elds that appear when the admin screen is called up from the endpoint interface or [...]

79 Chapter 5 Provisioning Provisioning Congurations Global Management System User ’s Guide Adding a profile Figure 5.3 Provisioning > Provisioning Congurations > Add conguration prole 1. Click on Add , the Add Conguration Prole window will pop up. 2. Choose the Device type from the drop down menu. 3. Enter a prole Name [...]

80 Chapter 5 Provisioning Provisioning Congurations Global Management System User ’s Guide Add Profile Window Figure 5.4 Provisioning > Provisioning Congurations > Add conguration prole The navigational menu in the main frame corresponds to the Admin Setup page on the endpoint interface. Not all elds are provisionable since s[...]

81 Chapter 5 Provisioning Provisioning Congurations Global Management System User ’s Guide Add Prole Window cont. 3. Enter the necessary information required by the elds. When “Enable this for provisioning” is checked, all items on that page will overwrite information in the current identical elds in the endpoint’s settings. For[...]

82 Chapter 5 Provisioning Provisioning Congurations Global Management System User ’s Guide Endpoint Administration Setup The following menus mirrors the primary navigation level in the Add Prole window for a V - Series, ViewStation and iPower . Some of the selection items found in the video endpoint interface and Web Pages are not present. [...]

This feature is used to set up accounts to track endpoint usage time. Accounts can be created for a particular group or department. If the account user accesses an endpoint shared by many departments, the usage time can be tracked with the results shown in Call Detail Record. Account Management is useful for the accounting department to reconcile u[...]

84 Chapter 6 Account Management Global Management System User ’s Guide Adding an Account 1. Click on Add Account ; a pop up window will appear . 2. Enter the appropriate account name/number and description. 3. Click on OK . The screen will reload and the account information entered will appear on the Account Management screen. Removing an Account[...]

85 Chapter 6 Account Management Global Management System User ’s Guide In order for Global Management System to record account usage in Call Detail Record, Account V alidation must be congured on the endpoint: System Info > Admin Setup > LAN/H.323 > Global Management > Global Management System Setup > Field Description Require A[...]

86 Chapter 7 Reports Global Management System User ’s Guide Global Management System will generate reports of video endpoint usage. The implementation of the report feature is for administrator access to the historical activity of network events. T wo types of reports can be generated in Global Management System: Call Detail Record Detailed infor[...]

87 Chapter 7 Reports Global Management System User ’s Guide Calll Detail Record Introduction Global Management System will generate call usage reports for each Polycom video endpoint to that server . These reports can be used for billing purposes or for troubleshooting purposes. Call Detail Record has been revamped in this version of Global Manag[...]

88 Chapter 7 Reports Call Detail Record Global Management System User ’s Guide Call Detail Record for Billing The Call Detail Record Feature can be used to bill back departments for their video usage or , if you are a service provider , customers. Billing back through Call Detail Record is most effective when used in conjunction with Account Mana[...]

89 Chapter 7 Reports Call Detail Record Global Management System User ’s Guide Generating a Call Detail Record Instructions on creating a report. Details are given below . 1. From the Reports menu, click on “Call Detail Record”. 2. Select Systems for reports 3. Click on Generate Report . 4. Choose options for report customization. This is an [...]

90 Chapter 7 Reports Call Detail Record Global Management System User ’s Guide Generating a Call Detail Record Generate Report If no options are chosen and the Generate Button is clicked on, then the report will be based on the following default settings. • ISDN calls • Outbound calls • Successful calls - calls that only connected • Date [...]

91 Chapter 7 Reports Call Detail Record Global Management System User ’s Guide Interpreting the Report Figure 7.3 Call Detail Record > Report The order given here is the same order for both the html report and the .csv report. The table below describes the meaning of each for report interpretation. Column header Description Acc’t Account. Ac[...]

92 Chapter 7 Reports Call Detail Record Global Management System User ’s Guide Interpreting the Report cont Column header Description Chan. cont. NOTE iPower systems show only 0 or 1 for the number of channels, regardless of the actual number of ISDN channels used in an H.320 calls Providers usually charge by how many lines connected, so in gener[...]

93 Chapter 7 Reports Call Detail Record Global Management System User ’s Guide Exporting Call Detail Record Call Detail Record can be saved as a comma-delimited le and imported to a spread sheet program for further analysis. T o save Call Detail Record: T o save Call Detail Record 1. Click on Generate CSV le i n the Gener ate R eport wind o[...]

94 Chapter 7 Reports Global Management System User ’s Guide Video Network Status Report The Video Network Status Report summarizes details such as how many systems are online, how many systems are being managed. At the top, the report provides information of the overall management status for the video network. Also, the information is broken down[...]

95 Chapter 7 Reports Network Status Report Global Management System User ’s Guide Video Network Status Repor t The table below describes which report features support each device type: Feature ViewStation, FX/EX and V -Series ViaV ideo iPower Path Navigator MGC Web Commander Other Device Managed X X X X X X X Online X X X X X X X Requesting Help [...]

96 Chapter 7 Reports Device T racing Global Management System User ’s Guide Device tracing provides diagnostic capabilities in Global Management System. Endpoint activity such as the handling of the remote control or gatekeeper communications is logged when device tracing is enabled. If issues are occurring with an endpoint, enabling device traci[...]

97 Chapter 8 System Conguration Global Management System User ’s Guide System Conguration Overview Changing the server congurations can be found by clicking on the wrench icon in the top right hand corner of your browser window . On this screen, you will nd a gateway to different pages where the following can be set: Group Administrat[...]

98 Chapter 8 System Conguration Global Management System User ’s Guide Group Administration enables for setting up group permissions. Users of Global Management System can belong to one of the 3 default groups: Administrator , Operator , AR/Billing or a newly created group. Administrator: Has the complete access to all facets of the applicatio[...]

99 Chapter 8 System Conguration Group Administration Global Management System User ’s Guide Adding a Group 1. Click on the Add Group button. A Dialog Box will appear and ask for the required information: name and description. Figure 8.1 Conguration > Group Administration > Add Group 2. Enter Group Name and Description. 3. Click on OK [...]

100 Chapter 8 System Conguration Group Administration Global Management System User ’s Guide If an item such as System Management is selected, the permission levels are to View , Perform Device Specic T ask and Manage Device Conguration. Select the level of access for the specied group. 4. Navigate through all major sections and selec[...]

101 Chapter 8 System Conguration Global Management System User ’s Guide On this screen you will be able to add users to access Global Management System. All users have complete access to managing all sections of the program. As the default, the user name: admin can never be deleted from the list. Adding a User 1. Click on the Add User button. [...]

102 Chapter 8 System Conguration Server Preferences Global Management System User ’s Guide On this screen you will nd the links for Software Update Congurations, ViewStation Status URL, Database compaction and Email server setting. Software Update Conguration Please refer to page 71 for more information on Software Update Congurati[...]

103 Chapter 8 System Conguration Global Management System User ’s Guide Device Specic Conguration Select the desired device type from the pull-down menu. For all Devices Polling Global Management System polls the devices it is managing, with a polling period specic for each the device type. The default polling period for each device t[...]

104 Chapter 8 System Conguration Server Preferences Global Management System User ’s Guide Device Specific Configuration For Polycom Video Endpoints Default Password If each video endpoint in your organization has the same administrative password, enter the default password information. This will enable you to manage systems that have an exist[...]

105 Chapter 8 System Conguration Server Preferences Global Management System User ’s Guide Device T racing Conguration This new window will set the conguration parameters for the number of devices that can have data logged at one time. The recommended maximum number of devices to be traced at one time is 60. Any number set higher than 60[...]

106 Chapter 8 System Conguration Server Preferences Global Management System User ’s Guide CDR Maintenance Conguration Report conguration enables the user to set the variables for storing CDR data. Archive data older than - How often data is archived and written to disk. At this point, the data that is archived is removed from the databa[...]

107 Chapter 8 System Conguration Global Management System User ’s Guide A Remote Alert Notication system has been implemented for 24/7 troubleshooting. Due to the high mobility of a system administrator ’s job, the remote alert notication system can inform the administrator of network errors for endpoints. T wo types of remote alert no[...]

108 Chapter 8 System Conguration Remote Alert Notication Global Management System User ’s Guide Email Notification Email Notication has been enhanced to be more customizable in alert conguration. This enables the administrator to receive a more tailed remote alert. The category types now match the redesigned endpoint columns. Figure 8[...]

109 Chapter 8 System Conguration Remote Alert Notication Global Management System User ’s Guide Email Notification Message Example of Problem System (s) i s/are not respo nding System is o f f, Net work issue s, no t rea chable by I P Conne ctivit y pro blem Indicates that Global Management System is able to query the system, but is unable [...]

1 10 Chapter 8 System Conguration Remote Alert Notication Global Management System User ’s Guide Email Notification Here’s an example email that is sent when a user requests for help. An email of a particular type (i.e., help request) will only be sent once for each status change. For instance, if a user requests help, an email will be se[...]

1 1 1 Chapter 8 System Conguration Remote Alert Notication Global Management System User ’s Guide SNMP Configuration Figure 8.4 Conguration > Remote Alert Notication > Add SNMP Alert The table above shows what type of messages are sent for each device. Adding a SNMP alert 1. Click on Add , a new window will pop up. 2. Name the A[...]

1 12 Chapter 8 System Conguration Remote Alert Notication Global Management System User ’s Guide SNMP Configuration Notication Conguration Message Example of Problem System (s) i s/are not respo nding System is o f f, Net work issue s, no t rea chable by I P Conne ctivit y pro blem Indicates that Global Management System is able to qu[...]

Appendix[...]

1 14 Appendix Appendix Global Management System User ’s Guide Connecting ViewStations to the LAN Make sure that a LAN cable connected from the local area network is connected to the orange connector on the back of your ViewStation. See the V iewStation QuickStart booklet for details. 1. Turn on the V iewStation. 2. Press the right arrow button on[...]

1 15 Appendix Appendix Global Management System User ’s Guide Enabling Global Management System on the iPower T wo items need to be congured in the iPower system before Global Management System can manage the iPower . • Enable WebRemote in the iPower . • Congure the gms_admin user in the Administrator T ools folder in Windows. An option[...]

1 16 Appendix Appendix Global Management System User ’s Guide Modem Installation for SoundStation VTX 1000 Device Support The Global Management System (GMS) version 6.10 and above, provides Device Support for SoundStation VTX 1000 conference phones. Unlike other devices supported under GMS, SoundStation VTX 1000 is an analog conference phone that[...]

1 17 Appendix Appendix Global Management System User ’s Guide System Information Window - V iewStation General T ab This window displays the following System Management information for the selected ViewStation. Field Description System Name Name o f V iewStation Host n ame LAN Ho st Nam e IP Addres s IP Addres s of V iewStatio n Line S tatus Disp[...]

1 18 Appendix Appendix Global Management System User ’s Guide System Information Window - V iewStation Interface T ab The type of network connections, associated addresses and network names for the selected ViewStation are revealed in this window . Field Description W AN enabled States wheth er thi s V iewStation is con nected to th e W AN W AN T[...]

1 19 Appendix Appendix Global Management System User ’s Guide System Information Window - V iewStation Call Status T ab On this screen you will nd detailed information regarding the video call. Each row represents a channel the ViewStation can potentially use. When the call status ball is green that system is in a call and all the data shown i[...]

120 Appendix Appendix Global Management System User ’s Guide System Information Window - V iewStation Network Stats T ab This window is only active during a call. The Network Statistics screen describes the video and audio protocols used and the rates at which a call travels over the network and to the party you are calling. If the ViewStation is[...]

121 Appendix Appendix Global Management System User ’s Guide System Information Window - V iewStation Advanced Stats T ab The Advance Network Statistics screen contains information about the status of a call. It describes how fast audio and video is coming in and going out during a call. The statistics will continually refresh throughout the dura[...]

122 Appendix Appendix Global Management System User ’s Guide System Information Window - V iewStation FX and EX Advanced Stats T ab The Advance Network Statistics screen contains information about the status of a call. It describes how fast audio and video is coming in and going out during a call. The statistics will continually refresh throughou[...]

123 Appendix Appendix Global Management System User ’s Guide System Information Window - V iewStation Video T ab Administrators will be able to view video sent and received by the selected ViewStation and con- rm connection. The video window displays updates approximately once every ve seconds. The screen on the left-hand side shows near vi[...]

124 Appendix Appendix Global Management System User ’s Guide System Information Window - V -S er ie s General T ab This window displays the following System Management information for the selected V -Series. Field Description System Name Name o f V -Ser ies Host n ame LAN Ho st Nam e IP Addres s IP Addres s of V -S eries Line S tatus Displa ys a [...]

125 Appendix Appendix Global Management System User ’s Guide System Information Window - V -S er ie s Interface T ab The type of network connections, associated addresses and network names for the selected V - Series are revealed in this window . Field Description W AN enabled States wheth er thi s V -Ser ies is conn ected to the W AN W AN T ype [...]

126 Appendix Appendix Global Management System User ’s Guide System Information Window - V -S er ie s Call Status T ab This table displays the following Call Status information for the selected V -Series . Field Description Call S tatus For H .323 c alls, one gr een ba ll re presen ts sys tem is in a c all. For H. 320 ca lls, e ach g reen b all r[...]

127 Appendix Appendix Global Management System User ’s Guide System Information Window - V -S er ie s Network Statistics T ab This table displays the following Network Statistics information for the selected V -Series . Field Description B1 B2 Tx Clo ck Rat e: T ransm ission rate T ransmiss ion r ate Rx Clo ck Rat e: Receiv ing cl ock ra te Recei[...]

128 Appendix Appendix Global Management System User ’s Guide System Information Window - V -S er ie s Advanced Statistics T ab This table displays the following Advanced Statistics information for the selected V -Series . Field Description Tx Rx Audio rate: Audio R ate tr ansmit ted Receiving Audio rate Vi deo ra te: T ransmittin g vide o rat e R[...]

129 Appendix Appendix Global Management System User ’s Guide System Information Window - V iaVideo General T ab This window displays the following System Management information for the selected ViaV ideo. Field Description System Name Name o f V iaVideo LAN Ho st nam e C ompute r nam e ente red in your Window s net work congu ration setti ngs [...]

130 Appendix Appendix Global Management System User ’s Guide System Information Window - V iaVideo Interface T ab The type of network connections, associated addresses and network names for the selected ViaV ideo are revealed in this window . Field Description IP Addres s IP Addre ss of comput er hos ting V iaVid eo H.323 Name The sy stem n ame o[...]

131 Appendix Appendix Global Management System User ’s Guide System Information Window - V iaVideo Call Status T ab The type of network connections, associated addresses and network names for the selected ViaV ideo are revealed in this window . Field Description State Status of th e call (con nected or di sconne cted) Call I D Number of sy stem V[...]

132 Appendix Appendix Global Management System User ’s Guide System Information Window - V iaVideo Network Stats T ab This window is only active during a call. The Network Statistics screen describes the video and audio protocols used and the rates at which a call travels over the network and to the party you are calling. If the ViaV ideo is not [...]

133 Appendix Appendix Global Management System User ’s Guide System Information Window - V iaVideo Advanced Stats T ab The Advance Network Statistics screen contains information about the status of a call. It describes how fast audio and video is coming in and going out during a call. The statistics will continually refresh throughout the duratio[...]

134 Appendix Appendix Global Management System User ’s Guide System Information Window - V iaVideo Details T ab The type of network connections, associated addresses and network names for the selected ViewStation are revealed in this window . Video Field Description Color Depth Number o f colo rs se t for monito r prop erties Displa y Mode T ype [...]

135 Appendix Appendix Global Management System User ’s Guide System Information Window - iPower General T ab This table displays the following System Management information for the selected iPower . Field Description Site N ame Name o f iPow er uni t LAN Ho st nam e C ompute r nam e ente red in your Window s net work congu ration setti ngs. IP[...]

136 Appendix Appendix Global Management System User ’s Guide System Information Window - iPower Interface T ab The type of network connections, associated addresses and network names for the selected iPower are revealed in this window . Field Description W AN enabled States wheth er thi s iPo wer is conne cted t o the W AN W AN T ype The ty pe of[...]

137 Appendix Appendix Global Management System User ’s Guide System Information Window - iPower Call Status T ab This table displays the following Call Status information for the selected iPower . On this screen you will nd detailed information regarding the video call. All calls are represented by a single ball, regardless of the number of ch[...]

138 Appendix Appendix Global Management System User ’s Guide System Information Window - iPower Network Stats T ab This table displays the following Network Statistics information for the selected iPower . ISDN voice and V oIP call information is not supported here. Field Description Vi deo Pr otocol for p eople and conten t The vi deo tr ansfer [...]

139 Appendix Appendix Global Management System User ’s Guide System Information Window - iPower Advanced Stats T ab This table displays the following Advanced Statistics information for the selected iPower . Field Description Tx Rx Vi deo Ra te for people and c ontent Tran smitti ng vid eo rat e Receiv ing vi deo ra te Vi deo Ra te Use d for peop[...]

140 Appendix Appendix Global Management System User ’s Guide System Information Window - iPower QoS T ab Quality of Service is a set of components that allows the differentiation and preferential treatment of network trafc. This table displays the following QoS information for the selected iPower . Field Description For Pe ople v ideo, conten [...]

141 Appendix Appendix Global Management System User ’s Guide System Information Window - V TX 1 00 0 General T ab This window displays the following System Management information for the selected VTX1000. Field Description System Name Name o f VTX 1000 Phone Number: Phone Numbe r of V TX 100 0 Device Serial Number: Serial Nu mber o f VTX 1000 Mod[...]

142 Appendix Appendix Global Management System User ’s Guide System Information Window - PathNavigator General T ab Field Description System Name T itle entered in the Gatekeeper Description eld in PathNavigator IP Addres s IP Addres s of P athNav igator Software V ersion Software V ersion of PathNavigator Local T ime The current local time of[...]

143 Appendix Appendix Global Management System User ’s Guide System Information Window - MGC General T ab Field Description System Name Name describing the selected MGC Comput er Nam e Comput er nam e of M GC IP Addres s IP Addres s of t his MG C MCU St atus Indicates there is an error or warning occurring with the MGC. This may stem from an erro[...]

144 Appendix Appendix Global Management System User ’s Guide System Information Window - W eb Commander General T ab Field Description System serve r stat us A 3-digit intege r resu lt cod e of the at tempt to unders tand a nd sat isfy the re quest. 2xx: S uccess - The action was su ccessf ully receiv ed, un dersto od, a nd acc epted 3xx: R edire[...]

145 Appendix Appendix Global Management System User ’s Guide System Information Window - Other Device General T ab Field Description System serve r stat us A 3-digit intege r resu lt cod e of the at tempt to unders tand a nd sat isfy the re quest. 2xx: S uccess - The action was su ccessf ully receiv ed, un dersto od, a nd acc epted 3xx: R edirec [...]

146 Appendix Appendix Global Management System User ’s Guide System Information Window - V ideo endpoints Alerts T ab Errors This column will list errors occurring with this system. The possible error types are as follows: Error T ypes Lost Gatekeeper The video endpoint cannot nd the gatekeeper that it normally registers with. The gatekeeper m[...]

147 Appendix Appendix Global Management System User ’s Guide System Information Window - MGC Alerts T ab Error System Y es indicates there is a major error occurring with the MGC inherent to the unit itself not stemming from the card. Please consult the MGC Administrator User Guide for troubleshooting information. Cards Slot Number - Slot where c[...]

148 Appendix Appendix Global Management System User ’s Guide ISDN Information Service Prole Identiers Service Prole Identiers (SPIDs) are only allocated by service providers in the United States and Canada. Service providers in these markets create a service prole based on which ISDN features you require, then assign you a unique S[...]

149 Appendix Appendix Global Management System User ’s Guide ISDN Cause Codes Cause Code Cause Description Denition 1 Unassigned number The switch received the sent ISDN number in the correct format; however , no destination equipment uses the number . 2 No route to specied transit network The ISDN exchange cannot recognize the intermediate[...]

150 Appendix Appendix Global Management System User ’s Guide ISDN Cause Codes Cause Code Cause Description Denition 29 Facility rejected The network cannot provide facility requested by the user . 30 Response to ST A TUS ENQUIRY The prior receipt of a status inquiry message generated the status message. 31 Normal, unspecied A normal even ha[...]

151 Appendix Appendix Global Management System User ’s Guide ISDN Cause Codes Cause Code Cause Description Denition 63 Service or option not available, unspecied An unspecied reason prevents the network or remote equipment from providing the requested service option. This might be a subscription problem. 65 Bearer capability not implemen[...]

152 Appendix Appendix Global Management System User ’s Guide ISDN Cause Codes Cause Code Cause Description Denition 96 Mandatory information element is missing The receiving equipment received a message that did not include one of the mandatory information elements. This is usually due to a D-channel error . If this error occurs systematically[...]

153 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: General Setup General Setup ViewStation Field T ype Meaning Auto Answer Checkbox option Check ed - Ena bles the V iewStati on an swer incom ing ca lls a utoma tical ly Allow Dialing Checkbox option Checked - Enables users to pla[...]

154 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: H.323 Gatekeeper ViewStation Field T ype Meaning Use Gatekeeper Radio Button Used to enable, disable or congure an H.323 gatekeeper Gatek eeper Address User Dened V alue IP Addr ess o f Gate keepe r wit h wh[...]

155 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: H.323 QoS ViewStation Field T ype Meaning Used Fixed Ports Checkbox option Check ed - S peci es th e xe d port s ass igned to Vi ewSta tion when w orkin g wit h a  rewal l TCP Ports User Dened V alue T[...]

156 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Address Server ViewStation Field T ype Meaning Serve r IP Address User Dened V alue IP addr ess f or the Glob al Di recto ry se rver Serve r Pass word User Dened V alue Global Directory serve r pas sw[...]

157 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Address Advanced Preferences ViewStation Field T ype Meaning Primar y Cal l T ype Choice Drop Down Menu The d efault call type for addres s boo k ent ries with multi ple ca ll ty pe ch oices . Second ary Ca[...]

158 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Address Dialing Rules 1 ViewStation Field T ype Meaning Number of Digits in Extension User Dened V alue Sets the nu mber of di gits in the dial ing e xtens ion. Usuall y app lies to sy stems that are o n[...]

159 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Management GMS Setup ViewStation Field T ype Meaning T ime Dif ference f rom GMT Drop Down Menu T ime dif ference from w here the V iewStati on is insta lled a nd Gr eenwi ch Me an Tim e (GM T). This allows[...]

160 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: LAN / H.323 :: Global Management Contact Information ViewStation Field T ype Meaning Conta ct Per son U ser D ened V alue The n ame or titl e of the p erson who o perat es th e Global Management Syst em Conta ct Num ber User [...]

161 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: Phone/Audio Phone/Audio ViewStation Field T ype Meaning Mute Auto Answe r Calls Check box optio n Check ed - The V iewSt ation will auto matica lly p lace the Mi croph one P od in Mute when an in comin g cal l is aut omati cally[...]

162 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: Video / Camera Cameras ViewStation Field T ype Meaning Snaps hot Ca mera Radio Bu ttons Sel ect th e cam era u sed f or sna pshot s. 1 The ViewStation will use camera number 1 for snapshots. 2. The ViewStation will use camera nu[...]

163 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: Video / Camera Cameras ViewStation Field T ype Meaning Prima ry Cam era Radio Buttons Primary Camera: Select the primary camera used each the ViewStation is powered on. The main camera cannot be disconnected. However , it does n[...]

164 Appendix Appendix Global Management System User ’s Guide ViewStation Admin Setup Menu System Info :: Admin Setup :: Security Security ViewStation Field T ype Meaning Admin Passw ord User Dened V alue The password used to access the ViewStation web interface screen. Meetin g Password User Dened V alue The Meeting Password is used to view[...]

165 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: General Settings System Settings V -Series Field T ype Meaning Maximum T ime in Call User Dened Field Maximum number of minutes allowed for call length. Allow Mixed IP and ISDN calls Checkbox option If you have both IP and ISDN[...]

166 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: General Settings Home ScreenSettings V -Series Field T ype Meaning Dialing Display Pull down menu Dialing entry eld - Includes the dialing entry eld on the Home screen. Display Marquee - Allows the addition of text to the di[...]

167 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: General Settings Security V -Series Field T ype Meaning Admin Password User Dened Field The password used to access the V -Series web interface screen. Meeting Password User Dened Field The meeting password used by the syste[...]

168 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Video Network :: IP Network H.323 Settings V -Series Field T ype Meaning Enable IP H.323 Checkbox option Checked - Enables IP dialing. Display H.323 extension Checkbox option Checked - Displays the IP dialing extension on the main[...]

169 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Video Network :: IP Network Firewall V -Series Field T ype Meaning Fixed Ports Checkbox option Checked: Enables the use of xed ports on this system. Fixed TCP ports lower limit User Dened Field Species lower limit for TCP[...]

170 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Video Network :: ISDN BRI Protocol ISDN BRI Protocol V -Series Field T ype Meaning Enable ISDN H.320 Checkbox option Checked - Enables ISDN dialing. Number of ISDN Channels to Dial in Parallel User Dened Field This is the numbe[...]

171 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Global Services Directory Servers V -Series Field T ype Meaning Global Directory (GDS) User Dened Field IP address for the Global Directory server Register Checkbox Checked -Enables this system to appear in the Global Directory[...]

172 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Monitors Monitors V -Series Field T ype Meaning Monitor 1 Pull Down Menu Monitor 2 Pull Down Menu PIP Pull Down Menu The PIP (Picture in Picture) allows the near site to adjust near-camera views while in a call. The following init[...]

173 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Cameras Cameras V -Series Field T ype Meaning Far Control of near camera Checkbox option Species whether the far site can control the position of the near-site camera. When this option is selected, a user at the far site can co[...]

174 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Audio Settings Audio Settings V -Series Field T ype Meaning Sound Effects V olume Pull Down Menu Sets the volume level of the ring tone and user alert tones. Incoming Video Call Pull Down Menu Species the ring tone used for inc[...]

175 Appendix Appendix Global Management System User ’s Guide Line Outputs Level Pull Down Menu Sets the volume level for the line with which it is associated. Master Audio V olume Pull Down Menu Sets the volume level for audio from the far site. Midrange Speaker Pull Down Menu Species whether to use the system’s built-in midrange speaker . Y[...]

176 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: LAN Properties LAN Properties V -Series Field T ype Meaning Connect to my LAN Checkbox option Species whether the system is part of the LAN. Allow IP calls User Dened Field Enables the system to make and receive IP calls. IP[...]

177 Appendix Appendix Global Management System User ’s Guide WINS Server User Dened Field or Auto Populated with DHCP Displays the WINS server currently assigned to the system. If the system does not automatically obtain a WINS server IP address, enter one here. WINS Resolution Checkbox option Sends a request to the WINS server for WINS name r[...]

178 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Global Services Dialing Rules V -Series Field T ype Meaning Number of Digits in Extension User Dened V alue Sets the number of digits in the dialing extension. Usually applies to systems that are on a PBX. International Dialing[...]

179 Appendix Appendix Global Management System User ’s Guide V -Series Admin Setup Menu System Info :: Admin Setup :: Global Services Account V alidation V -Series Field T ype Meaning Require Account Number to Dial Checkbox option Checked - Enables account validation feature. Prompts user to enter an account number before placing a call. V alidat[...]

180 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: General :: Call Preferences Automatic Answer iPower Field T ype Meaning Answer inco ming video calls autom atica lly Check box Checke d - Ena bles the V iewStati on an swer incomi ng ca lls a utoma tical ly Mute audio for automatically answered ca[...]

181 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: General :: Logon and Security Logon iPower Field T ype Meaning Standard Windows Logon Radio button Lets users log on by entering the user name and password for a local Windows user account, a Windows domain account, or the system default user acco[...]

182 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: General :: Logon and Security Logon iPower Field T ype Meaning Standard Windows Logon Radio button Lets users log on by entering the user name and password for a local Windows user account, a Windows domain account, or the system default user acco[...]

183 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: General :: Logoff and Standby Logoff iPower Field T ype Meaning Show logoff reminder after call Check box Species that the system should remind the user to log off at the end of each call. Log off automatically after _ minutes Check box Pull do[...]

184 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: General :: Monitor Monitor iPower Field T ype Meaning Use second monitor Check box Check the box if your system uses a second monitor . The system automatically sets the second monitor ’s type (NTSC or P AL) to match the main camera type. Pictur[...]

185 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: ISDN :: ISDN Conguration Conguration iPower Field T ype Meaning Allow ISDN calls on this system Check box Check this box to allow ISDN calls to be made to and from this system. Advanced ISDN Conguration iPower Field T ype Meaning Use loca[...]

186 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: ISDN :: ISDN Bandwidth Bandwidth iPower Field T ype Meaning Standard Radio button Rate used when a user chooses Standard as the bandwidth for a call. Premium Radio button Rate used when a user chooses Premium as the bandwidth for a call. Default R[...]

187 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: ISDN :: IMUX Setup IMUX Setup iPower Field T ype Meaning IMUX type Pull Down menu None The external network device does not use rate codes, or users prefer to dial the code themselves. DICA OASIS The system is attached to a DICA OASIS IMUX. The sy[...]

188 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: ISDN :: Gateway Setup Gateway Setup iPower Field T ype Meaning Use gateway for outgoing ISDN and voice calls Pull Down menu Specify whether to use a near-end gateway as the default for all outgoing calls. If users want to use ISDN for a call, they[...]

189 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: LAN :: LAN Conguration LAN Conguration iPower Field T ype Meaning Allow LAN (H.323) calls on this system Check box Lets the system make LAN calls, provided there is a LAN connection and TCP/IP has been congured. Admin T ools :: LAN :: Gat[...]

190 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: LAN :: LAN Bandwidth Outgoing Call Bandwidth iPower Field T ype Meaning Standard Pull down menu Bandwidth used when the user chooses to make a call at the Standard rate. Premium Pull down menu Bandwidth used when the user chooses to make a call at[...]

191 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: Audio :: Audio Preferences Audio algorithm for ISDN (H.320) and LAN (H.323) calls iPower Field T ype Meaning Audio algorithm for ISDN calls Pull down menu Please refer to the iPower administrator guide for the specics of each protocol. Audio al[...]

192 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: Video :: Video Preferences Video Algorithm iPower Field T ype Meaning Video algorithm for ISDN calls Pull down menu This video algorithm determines the encoding law used on calls over an ISDN network. For instructions on choosing the algorithm, se[...]

193 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: Video :: Cameras and Video Sources :: Main Camera Main Camera to Use iPower Field T ype Meaning Standard main camera Radio button Standard main camera refers to the camera that is attached to the front of the computer unit. . Optional main camera [...]

194 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: Video :: Camera Control and VCR Camera Control iPower Field T ype Meaning Allow far-end sites to control the camera on this system Check box Lets participants at the other site move your camera, if their system supports this feature. Allow near-en[...]

195 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: Directory :: Directory Options Directory Options iPower Field T ype Meaning Local Directory (store on system) Radio button Species that users can make calls from a directory located on this system. Central and personal Directories (stored on an[...]

196 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: Utilities :: File T ransfer File T ransfer iPower Field T ype Meaning Allow incoming le transfers during a conference. Check box Allows les to be transferred from another system. Admin T ools :: Utilities :: Readiness Monitoring Components t[...]

197 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: Utilities :: Network Management Network Management iPower Field T ype Meaning Allow WebRemote Management Check box Allows administrators to congure and manage the system using a web browser . SNMP Setup iPower Field T ype Meaning Allow manageme[...]

198 Appendix Appendix Global Management System User ’s Guide iPower Admin Setup Menu Admin T ools :: Utilities :: Internal Multipoint Default Multipoint Preference iPower Field T ype Meaning PathNavigator Radio button Uses available multipoint unit registered with PathNavigator Internal Multipoint Radio button Initiates a multipoint conference us[...]

199 Appendix Appendix Global Management System User ’s Guide SNMP MIB POL YCOM-GMS-MI B DEFI NITION S ::= BEGIN IMPOR TS Enterprise s FROM RFC1 155-SMI OBJECT -TYPE FROM RFC- 1212 DisplayStr ing FROM RFC1 213-M IB TRAP-T YPE FROM RFC- 1215; -- - - - - - - - - -- Gl obal D enes -- - - - - - - - - polyc om OBJECT I DENTIF IER :: = { ente rprise [...]

200 Appendix Appendix Global Management System User ’s Guide SNMP MIB - - - - - - - - - - - - -- GM S Node V ariables -- - - - - - - - - - - - polyc omGMSN umber OfMana gedNod es OBJEC T -TYPE SYNT AX INTEGER ACCESS read-on ly ST A TUS mandatory DESCRIPTIO N “T otal numb er of manag ed nod es in the GM S data base. ” ::= { poly comGMS Node 1 [...]

201 Appendix Appendix Global Management System User ’s Guide SNMP MIB -- - - - - - - - - - - -- -- Tra p Den itions -- -- - - - - - - - - - - nodes Inacti ve TRAP-TYPE ENTERPRISE polycom GMS V ARIABL ES { polyc omGMSN odesIn activ e } DESCRIPTIO N “Indicates the i nacti ve nod es thr eshold has b een h it.” ::= 1 nodes InCall T RAP-TY PE E[...]

202 Appendix Appendix Global Management System User ’s Guide Communication Service Ports used for Polycom Management Software applications Communication across the network for Polycom products requires the usage of certain Internet service ports. Global Management System communicates with the web client, video devices and other services. In the t[...]

203 Appendix Appendix Global Management System User ’s Guide Global Management System to / from ViewStation model Direction Protocol Ports Purpose Global Management System à video devices HTTP: TCP 80 Monitoring and Management Video devices à Global Management System HTTP: TCP 80 Monitoring and Management Global Management System à video devic[...]

204 Appendix Appendix Global Management System User ’s Guide Global Management System to /from Other Devices (EP) Direction Protocol Ports Purpose Global Management System à endpoint HTTP: TCP , Arbitrary port (assigned by admin when adding this device to Global Management System) Monitoring and Management Global Management System communications[...]

205 Appendix T roubleshooting Guide Global Management System User ’s Guide Running Global Management System How do I calculate Greenwich Mean Time offset? Click on date and time in the control panel on your computer . A pull down menu will state what the GMT of fset is at your location. What is the posting frequency from the video endpoints? Vide[...]

206 Appendix T roubleshooting Guide Global Management System User ’s Guide Installation Manager URL During installation I was prompted to enter a URL address for my server , however my server has multiple addresses. Which address do I enter? If the server has multiple IP addresses assigned to it and only one of them is used by IIS, then you would[...]

207 Appendix T roubleshooting Guide Global Management System User ’s Guide System Management Call Status How can my video endpoint be in a call when the line status shows a red arrow pointing down? If the video endpoint is congured to use both IP and ISDN, it can still make IP calls even if the ISDN line is down. Also, Global Management System[...]

208 Appendix T roubleshooting Guide Global Management System User ’s Guide Search Searches take a long time. How can I decrease the time it takes to search for systems? Y ou can decrease the amount of time Search takes by limiting the range to only the addresses that your endpoints are actually using. The time it takes to search a range is linear[...]

209 Appendix T roubleshooting Guide Global Management System User ’s Guide The endpoint appears in the Global Directory as a registered entry , however it does not appear in the System Management list. Why is the endpoint not listed in the System list? The endpoint probably has the Global Directory Server IP address congured correctly for the [...]

210 Appendix T roubleshooting Guide Global Management System User ’s Guide Software Update Software Update Now doesn’t work. I get the following status: “Failed”, “Location Unspecied” and “File does not exist” . LOCA TION UNSPECIFIED: The softupdate.exe for a specic model indicates that the le was not uploaded onto the serv[...]

21 1 Appendix T roubleshooting Guide Global Management System User ’s Guide POL YCOM Support If you have any other questions on Global Management System, contact us at: 1.800.POL YCOM or 408.474-2050 techsupport@polycom.com[...]

212 Index Index Global Management System User ’s Guide tion Window: Details T ab ViaV ideo 134 Device Specic Conguration 102, 103–105, 105 Device T racing 23, 33, 102, 105, 96 Dynamic Address 17 E Email Conguration 102 Email Notication 107, 108–1 10 Adding an email alert 108 Editing an email alert 109 errors 107, 109, 1 12, 1 19, [...]

213 Index Index Global Management System User ’s Guide Information Window: Interface T ab iPower 6, 24, 31, 35, 103, 141 Enabling Global Management System 1 15 Global Directory 60 iPower Admin Setup Menu 82. See also iP- ower: Provisioning: iPower Admin Setup Menu Manage System 36 Provisioning iPower Admin Setup Menu 180–198 System Information [...]

214 Index Index Global Management System User ’s Guide SNMP Conguration 1 1 1–1 13 Reports 23, 24, 98 Call Detail Record 86, 87–93 Network Status Reports 86, 94–95 Requesting Help 95 S Send Message 35 Server Date/T ime. See Software Update: Server Date/T ime Server Preferences 23, 97 CDR Synchronization Conguration 106 Server Requirem[...]

215 Index Index Global Management System User ’s Guide Summary T ab 142 Video T ab 123 VSX7000 124–128 System Management 22, 24, 25–36 Add System 30, 31–32 Adding an iPower 31 Adding an Other Device 32 Adding a ViaV ideo 31 Adding A ViewStation 31 Adding a VTX 1000 31 Adding a V -Series 31 Adding a WebCommander 32 Delete System 30, 34 Edit [...]