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Polycom IP 301 manual

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Table of contents for the manual

  • Page 1

    User Guide SoundP oint ® IP 300/301 SIP 2.0 USER GUIDE SoundPoint ® IP 300/301 SIP August, 2006[...]

  • Page 2

    Contents Introduction ............................................... 1 Par ts List ................................................... 1 Installing SoundPoint ® IP 300/301 SIP .......... 2 Connecting Network and Power Source ................................ 2 Connecting the Handset and Optional Headset .................... 3 Attaching the Base ..[...]

  • Page 3

    V oice Mail ............................................................................ 16 Distinctive Ringing / Call T reatmen t ..................................... 16 Phone Reboot ...................................................................... 17 Optional Features ..................................... 17 T ext Messaging ................[...]

  • Page 4

    1 Thank you for choosing the SoundPoint ® IP 300/301 SIP . This unit provides b usi - ness telephony features and functions such as Multiple Call Appearances, Call Hold, T ransfer , and Conference ov er an IP network. In this User Guide you will find ev erything you need to quickly use your new phone. Be sure to v erify with your system administr[...]

  • Page 5

    2 Installing SoundPoint ® IP 300/301 SIP This section provides basic installation instructions and information for obtaining the best performance with the Sound- Point ® IP 300/301 SIP phone. If you re- quire additional information or assistance with your new phone, please contact your system administrator . The SoundPoint ® IP 300/301 SIP User [...]

  • Page 6

    3 Connecting the Handset and Optional Headset Attaching the Base (Optional) 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone. 1. Place all cord[...]

  • Page 7

    4 1 3 5 4 6 8 7 9 0 * ABC 2 DEF MNO JK L G HI TUV WXYZ OPER PQRS H o ld Me nu R ed i a l D o N o t Di s t u r b 1 3 5 4 6 8 7 9 0 * ABC 2 DEF MNO JK L G HI TU V WXYZ OPER PQRS H o ld Me n u R ed i a l D o N ot D i s t u r b Line/Speed Dial Keys Use these keys to activate up to two lines or one line and a speed dial that can be assigned to your phon[...]

  • Page 8

    5 F eature K ey Description H o l d D e l S e l 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C Ho ld De l Se l Me nu Me ssa ges D o N o t D i s t u r b ABC 2 1 DE F 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 D i r e c t o r i e s S e r v i c e s C a l l L i s t s C o n f e r e n c e T r a n s f e r R e d i a l [...]

  • Page 9

    6 Using SoundPoint ® IP 300/301 SIP Placing a Call Using the Handset: 1. T o obtain dial tone, pick up the handset. 2. Dial the desired number . Using Listen Mode: 1. W ith the handset on-hook, press H o l d D e l S e l 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C Ho ld De l Se l Me nu Me ssa ges D o N o t D i s[...]

  • Page 10

    7 Ans wering a Call Using the Handset: Pick up the handset. Using Listen Mode: Press the Answer soft key or the line k ey ( ). Using the Headset: Pressing H o l d D e l S e l C o n f e r e n ce 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o l d D e l S e l D i r e c t o r ie s S e r v i c e s C a l l L i s ts B[...]

  • Page 11

    8 General Key Use T o navigate through menus and to enter data, these are useful tips: 1. Use and or the Next and Prev soft keys to scroll through lists. In some lists the H ol d D e l S e l 1 3 DE F 5 JK L 4 GH I 6 MN O 8 TU V 7 PQ R S 9 WX Y Z 0 OP E R * # 2 AB C Hol d Men u Mes sages D o N o t D i s tu r b ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7[...]

  • Page 12

    9 T ransfer ring a Call A blind transfer (without consulta- tion) can also be supported by pr ess- ing the Blind soft ke y . 1. During a call, press the T rnsfr soft key (the acti ve call is placed on hold). 2. Dial the number to which you want to transfer the call or use the arrow keys to access speed dial numbers or the missed call list, or use t[...]

  • Page 13

    10 Call F orwarding Calls may be forwarded to another exten- sion as follows: 1. Press the Fwd soft key from the phone’ s idle display or press H o l d D e l S e l C o n fe r e n c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o l d D e l S e l D i r ec t o r i e s S e r vi c e s C a l l L i s t s B u d dy S[...]

  • Page 14

    1 1 1. Press H o l d D e l S e l C o n f e r e n c e 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC H o l d D e l S e l C o n f e r e n c e F o r w a r d T r a n s f e r C a l l L i s t s S p e e d D i a l R e d i a l M en u V oi c e M a i l D o N o t D i s t u r b ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS[...]

  • Page 15

    12 Display Contrast T o adjust the contrast on the display to a comfortable lev el: 1. Press H o l d D e l S e l C o n f e r e n c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o l d D e l S e l D i r e c t o r i e s S e r v i c e s C a l l L i s t s B u d d y S t a t u s M y S t a t u s R e d i a l M e nu M e[...]

  • Page 16

    13 Contact List In addition to a directory of missed, placed, or receiv ed calls, the phone can store a local directory of 200 or more contacts*. Y ou can add, delete, edit, dial, or search for any contact in this list through just a few k ey strokes. T o add or edit a contact: *Limit depends on Server configuration. Contact your system administra[...]

  • Page 17

    14 Multiple Lines Y our SoundPoint ® IP 300/301 SIP can sup- port up to two lines, each associated with its own line k ey . Lines can be configured for priv ate or shared lines. T ypically , the top-most line ke y is reserved for the principal directory number of the phone. Depending on how your phone is configured, the display could resemble on[...]

  • Page 18

    15 Multiple Call Appear ances Each line on the phone can be configured to hav e one or more call appearances. More than one call appearance is useful if there is an activ e call and an incoming call arriv es on the same line. In the example sho wn, there is in an outbound call with Bob Smith. The second figure shows an incoming call from Jim Gree[...]

  • Page 19

    16 V oice Mail * V oice Mail is an optional featur e configured on the server and may not be supported on your particular system. Contact your system adminis- trator to find out. † Scr een options may vary with server-based application. V oice Mail can be accessed with a single ke y press. Contact your system adminis - trator to configur e thi[...]

  • Page 20

    17 Phone Re boot Periodically , the phone may require a user reboot. Reasons for this include accepting a new configuration or ne w software. There are two ways to reboot the phone: ► Simultaneously press and hold the Do Not Disturb, Hold, and V olume keys (highlighted in the figure) for more than 3 seconds ► Press H o l d D e l S e l C o n f[...]

  • Page 21

    18 Presence / Status / Buddy Lists The phone combines interactiv e message services and status monitoring to comple- ment a traditional messaging application such as email. Liv e interaction within a pool of phones is possible by monitoring the “presence” of the parties in volv ed. Each phone can “watch” the status of up to eight other phon[...]

  • Page 22

    19 T o view and change Presence settings: 1. Press H o l d D e l S e l 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o l d D e l S e l D i r e c t o r i e s S e r v i c e s C a l l L i s t s B u d d y S t a t u s M y S t a t u s R e d i a l M e nu M e ss ag e s D o N o t D i s t u r b ABC 2 1 DEF 3 5 4 MNO JKL G[...]

  • Page 23

    20 No Dial-T one V erify power is correctly applied to the SoundPoint ® IP 300/301 SIP phone: • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). • If using in-line powering, check that the switch is supplying power to the phone (contact[...]

  • Page 24

    21 No Audio on Headset V erify correct connections: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted. No Resp[...]

  • Page 25

    22 Modifications In accordance with Part 15 of the FCC Rules, the user is cautioned that any chang - es or modifications not expressly appro ved Par t 15 R ules This device is compliant with P art 15 of the FCC Rules. Operation is subject to the fol- lowing tw o conditions: 1. This device may not cause harmful interference, and Class B Digital De[...]

  • Page 26

    23 Industr y Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003. Cet appar eil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. CE and V CCI Mar k This SoundPoint ® IP 300/301 SIP is marked with the CE mark. This mark indicates compliance with EEC directories 89/336/ EEC and 73/23/EEC. A full copy o[...]

  • Page 27

    24 Polycom will not be liable under this limited warranty if its testing and exami - nation disclose that the alleged defect or malfunction in the product does not exist or results from: • Failure to follo w Polycom’ s installa - tion, operation, or maintenance instruc- tions. • Unauthorized product modification or alteration. • Unauthoriz[...]

  • Page 28

    25 OR ITS A UTHORIZED RESELLER HAS BEEN AD VISED OF THE POS - SIBILITY OF SUCH D AMA GES, AND LIMITS ITS LIABILITY T O REP AIR, REPLA CEMENT , OR REFUND OF THE PURCHASE PRICE P AID, A T POL Y - COM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR D AMA GES WILL NO T BE AFFECTED IF ANY REMED Y PR O VIDED HEREIN SHALL F AIL OF ITS ESSENTIAL PURPOSE. Some[...]

  • Page 29

    26 ITY , FITNESS FOR A P AR TICULAR PURPOSE AND NONINFRINGEMENT . IN NO EVENT SHALL THE A UTHORS OR COPYRIGHT HOLDERS BE LI- ABLE FOR ANY CLAIM, D AMA GES OR O THER LIABILITY , WHETHER IN AN A CTION OF CONTRA CT , TOR T OR O THER WISE, ARISING FR OM, OUT OF OR IN CONNECTION WITH THE SOFTW ARE OR THE USE OR O THER DEALINGS IN THE SOFTW ARE.[...]

  • Page 30

    Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035 ©2006 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-1 1329-001 Rev . B M e n u V o i c e M a i l D o N o [...]