Polycom IP 650 manual

UC Software 4.0.1 | November 2011 | 1725-12648-001 Rev . F Polycom® SoundPoint IP® 650 Phone User Guide[...]

© 2011 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into ano[...]

iii About This Guide Thank you for choosing the Polycom® SoundPoint IP 650, a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This guide includes overview information that you may find helpful when you [...]

User Guide for the SoundPoint IP 650 Desktop Phone iv[...]

v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Features of Your Phone . . . . . . . . . . . . . . . . . . . . . [...]

User Guide Polycom SoundPoint IP 450 User Guide 45 0 Phone vi Locking and Unlocking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25 Calling and Answering from a Locked Phone . . . . . . . . . . . . . . . . . . 2–26 Logging Into Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2[...]

Conte nts vii 5 Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 5 –1 Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 Changing the Appearance of the Time and Date . . . . . . . . . . . . . . . . 5–1 Changing the Display Contrast . . . . . . . . . . . . . . [...]

User Guide Polycom SoundPoint IP 450 User Guide 45 0 Phone viii Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6 Productivity Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7 Testing Phone Hardware . . . . . . . . . . .[...]

1 - 1 1 Getting Star ted with Y our Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with th e Polycom® SoundPoint IP 650 desktop phone. The SoundPoint IP 650 provides a powe rful, yet flexible IP communications solution, delivering excellent v oice quality. The high-resolution graph[...]

User Guide for the SoundPoint IP 650 Desktop Phone 1 - 2 Features of Y our Phone The features of your SoundPoint IP 650 phone are: Item Description 1 Message Wa iting Indicator Alert for voice and text (instant) messages. 2 Arrow Keys Scroll through displayed informa tio n. Select a field of displayed data. Delete displayed data.[...]

Getting Started with Y our Phone 1 - 3 3 Feature Keys: Allow you to quickly a ccess important feat ures with a single press. 4 Microphone Mute Mutes audio transmissi on loca lly during calls and conferences. 5 Headset Allows you to place and receive calls through an optiona lly connected h eadset. 6 Speakerphone Allows for hands-fre e co mmunicatio[...]

User Guide for the SoundPoint IP 650 Desktop Phone 1 - 4 13 Color Graphic Display Shows the us er interface of the phone. For more infomration, refer to Information S tatus on pag e 1-7 . Associated line icons a re described in the following table. 14 Line/Speed Dial Key Use these keys to activate up to six lines or speed dials that can be assigned[...]

Getting Started with Y our Phone 1 - 5 Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) V oice mail/T ext messages S pee d dial Ringing Call in progress with HD V oice Call in progress Call Forward Held/On Hold Line Do Not Dis[...]

User Guide for the SoundPoint IP 650 Desktop Phone 1 - 6 Before Y ou Use Y our Phone This section includes information on how to navigate the phone’s menus, how to enter data, and how to read th e phone’s information status bar. Using the Navigation Keys To navigate menus and enter data, use these tips: Note The background and key colors that a[...]

Getting Started with Y our Phone 1 - 7 Information Status The top line of the screen (or gr aphic display) shows status information. It scrolls verticall y if there is more than one message. The information bar also shows items such as time and date, do not disturb (shown below), and missed calls. Registering Y our Phone Generally, your phone will [...]

User Guide for the SoundPoint IP 650 Desktop Phone 1 - 8 If your phone is not part of a large de ployment, it may not be registered after you set it up. Before you use your p hone, you or your system administrator will have to register it. For detailed information on how to r egi ster your phone after you install it, refer to Quick Tip 44011 Regist[...]

Getting Started with Y our Phone 1 - 9 4 From the Web Configuration Utility log in screen, select User , and then enter the User password. 5C l i c k Submit . The Web Configuration Utility Hom e screen is displayed. Note The factory default password for a User is 123.[...]

User Guide for the SoundPoint IP 650 Desktop Phone 1 - 10[...]

2 - 1 2 Using the Basic Features of Y our Phone Your Polycom® SoundPoint IP 650 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place a call, transfer a call to someone else, or conduct a conference call. At any time, at most one active call may be in progress on your phone. The act[...]

User Guide for the SoundPoint IP 650 Desktop Phone 2 - 2 To customize your phone, refer to Customizing Your Phone on page 5-1 . To read about the phone’s advanced features, refe r to Using the Advanced Features of Your Phone on page 3-1 . To add a SoundPoint IP Expansion Module to your SoundPoint IP 650 phone, refer to Using the SoundPoint IP Bac[...]

Using the Basic Features of Y our Phone 2 - 3 T o place a call using the handset: >> Do the f ollowing steps in an y order: — Pick up the handset. — Dial the number using the dial pad. T o place a call using Hands-Free Spea kerphone mode: >> Do one of the following: — With the handset on-hook, press , , or the New Call soft key to[...]

User Guide for the SoundPoint IP 650 Desktop Phone 2 - 4 T o place a call using the headset: >> Do one of the following: — With the optional headset connected, press or the New Call soft key to obtain dial tone. Press . Dial the desired number using the dial pad. — With the optional headset connected , dial the desired number using the di[...]

Using the Basic Features of Y our Phone 2 - 5 • A single Line Key per line • Multiple L ine Keys per line If your phone is configured with mu ltiple call appearances, refer to Using Multiple Call Appearances on page 3-1 for instructions on how to answer a call. Answering When Not in Another Call In all cases, the active call will appear on the [...]

User Guide for the SoundPoint IP 650 Desktop Phone 2 - 6 T o answer a call using the Hands-Free Speakerphone: >> Do one of the following: — Press . — With the handset on-hook, press (next to the flashing green status indicator). — Press the Answer soft key. T o answer a call using the headset: >> Press . If Headset Memory Mode is [...]

Using the Basic Features of Y our Phone 2 - 7 — To answer the call, press the line key. If you hold the line key, you can bring up the caller’s information and press the Answer sof t key to answer the cal l. Ending Calls T o end a call: >> Do one of the following: — Press the End Call soft key. — Replace the handset, if you are using [...]

User Guide for the SoundPoint IP 650 Desktop Phone 2 - 8 Placing Calls on Hold Dur ing a c all , pr es s o r th e Hold soft key. The hold icon will display on the line key label. Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator. Multiple Calls on Hold If multiple calls are on hold on a [...]

Using the Basic Features of Y our Phone 2 - 9 Hosting Conference Calls You can create a conference with other parties using the phone’s local conference feature. You can create a c onf erence at any time between an active call and a call on hold (on the same or another line) by pressing the Join soft key. The conference management feature allows [...]

User Guide for the SoundPoint IP 650 Desktop Phone 2 - 10 2. Press or the Confrnc soft key to create a new call. The active call is placed on hold. 3. Call the second party. 4. When the second party answers, press or the Confrnc soft key again to join all parties in the conference. 5. Press or the Confrnc soft key to add another party to the confer[...]

Using the Basic Features of Y our Phone 2 - 11 A conference similar to this one will now exist. 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conference Calls You are currently in a conference call.A screen like the one below is shown on your phone. T o manage a conference call: 1. Press the Manage soft key. The Manage [...]

User Guide for the SoundPoint IP 650 Desktop Phone 2 - 12 2. Do one of the following: — To add a new party, press the Add soft ke y. Call another party as yo u would using or the Confrnc soft key (outside the conference management feature). The other parties are put on hold. After the new part y answers, pre ss again to join all parties in the co[...]

Using the Basic Features of Y our Phone 2 - 13 — To place a party on hold, select the party, and then press the Hold soft key. The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference. If the held party presses on their phone, the par ty will remain on hold within[...]

User Guide for the SoundPoint IP 650 Desktop Phone 2 - 14 T o add a par ty to a conference call using the Join soft key: 1. From the Manage Conference page, press or the Hold soft key. The other parties in the conference call are placed on hold. 2. Press the New Call soft key. 3. Place a call to a new party. 4. After the new party answers, press th[...]

Using the Basic Features of Y our Phone 2 - 15 Joining Conferences T o join two conferences: Previously you set up two separate c onference calls between a number of parties. Only one confer ence can be active at a time. >> From the idle screen, press the Join soft key. Both conferences are joined into a single five-way conference. Splitting [...]

User Guide for the SoundPoint IP 650 Desktop Phone 2 - 16 T ransferring Calls A call can be transferred in o ne of three ways: • Consultative transfer —The party to w hom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before compl eting the transfer. — Refer to Performing a[...]

Using the Basic Features of Y our Phone 2 - 17 2. Place a call to the desired re cipient of the call. Refer to Placing Calls on page 2-2 fo r calling methods. 3. As soon as you hear the ring-back sound or after the party answers (and you speak to the party), press or the Trnsfer sof t key. You can talk privately to the party to whic h you are trans[...]

User Guide for the SoundPoint IP 650 Desktop Phone 2 - 18 For warding Calls There are two ways to forward in coming calls to another party: • Static Forwarding: Incoming calls are forwarded in special cases (before ringing, if there is no answer, or if the line is busy). • Dynamic Forwa rding: You can forward a call to someone else as it is rin[...]

Using the Basic Features of Y our Phone 2 - 19 a If you selected Always , enter a number to forward all future incoming calls to. b If you selected No Answer , enter a number to forward all unanswered incoming calls to and how many ring s to wait before forwarding (one ring is approximately six seconds). A value of 2 is recommended. c If you select[...]

User Guide for the SoundPoint IP 650 Desktop Phone 2 - 20 T o disable call for warding: 1. From the idle screen, press the Forward soft key. 2. If multiple lines are configured on yo ur phone, select the line to forward from the list using and . 3. Scroll to highlight the forwarding type you want to disable and then press the Select soft key. 4. Pr[...]

Using the Basic Features of Y our Phone 2 - 21 T o enable Do Not Disturb: >> Press . A flashing icon and text on the grap hic dis play indicate that Do Not Disturb is enabled. Calls received whi le Do Not Dist urb is enable d are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator. T[...]

User Guide for the SoundPoint IP 650 Desktop Phone 2 - 22 In the figure below, the phone has one li ne key, and speed di al keys for By ron, Lauren, and Andrew. To dial Byron, Lauren, or Andrew, press the associated line key. Assigning New Speed Dial Keys T o add or edit a speed dial index for an existing contact: 1. Press . 2. Select Contact Dire [...]

Using the Basic Features of Y our Phone 2 - 23 A valid speed dial index is any unused number from 1 to 9999. 6. Press the Save soft key to accept your changes. 7. Press to return to the idle screen. T o assign a new speed dia l key: 1. Press and hold an unassigned . A new empty entry in the contact di rectory is automa tically opened allowing conta[...]

User Guide for the SoundPoint IP 650 Desktop Phone 2 - 24 Your phone indicates the presence of ne w voice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the scr een. If your phone ha s multiple lines, an ind ividual line indicator icon indicates voice mail messages on that line. A st[...]

Using the Basic Features of Y our Phone 2 - 25 When your phone is locked, the messages “This phone is locked” and “Authorized calls only” scroll on the stat u s bar. Messages that were displayed before the phone was locked do not display. About Y our User Password You are assigned a us er password so you can answer calls from y our locked p[...]

User Guide for the SoundPoint IP 650 Desktop Phone 2 - 26 — DND when lo cked - You will not receive indication of any incoming calls. Calls will go directly to voice mail (if enabled ) and display in your Missed Calls list when you unlock the phone. 3. Press the Lock soft key. Your phone is locked. T o unlock your phone: 1. From the idle screen, [...]

Using the Basic Features of Y our Phone 2 - 27 — Press the New Cal l soft key. From the Place an Authorized Call screen, select the number you want to call, an d then press the Dial soft key. The following screen shows an e xample of the Place an Auth orized Call screen. Note that the thr ee speed dial keys no the left are greyed out because they[...]

User Guide for the SoundPoint IP 650 Desktop Phone 2 - 28 You can log in to a phone by entering your user ID and password. Default passwords are preset at the factory to the numerals 123 . If the User Login feature is set up on your organization’s phones, you’ll need to know how to: • Log in to a phone to access your personal phone settings. [...]

Using the Basic Features of Y our Phone 2 - 29 The User Login screen displays, as shown next. 2 Enter your user ID and user password, then press the Lo g in soft key. If your login credentials are accepted, the phone updates to display your personal phone profile, and the home screen displays, as shown next. If you don’t know what your user ID an[...]

User Guide for the SoundPoint IP 650 Desktop Phone 2 - 30 The Logout screen displays with a con firmation message, as shown next. 2P r e s s t h e Yes soft key. Your personal profile is no longer accessi ble, and the phone displays either the User Login screen for the next use r login, or the default phone profile for anonymous users. Placing Calls[...]

Using the Basic Features of Y our Phone 2 - 31 Changing Y our User Password You can change your password from any phone th at you’re logged in to. T o change your user password: 1 L og in to any phone on your network. 2 F rom the home screen, press the Menu key, then sele ct Features > User Login > Chang e User Login Password . The Change U[...]

User Guide for the SoundPoint IP 650 Desktop Phone 2 - 32[...]

3 - 1 3 Using the Advanced Features of Y our Phone This chapter provides operating instruct ions for the advanced features of the Polycom® SoundPoint IP 650 phone. The topics include: • Using Multiple Ca ll Appearances • Using Text Messaging • Using Buddy Lists • Recording a Call • Playing Back a Recorded Call • Broadcasti ng Messages [...]

User Guide for the SoundPoint IP 650 Desktop Phone 3 - 2 For example, the followi ng figure shows an active call with Laur en Gates on line 3161. The following figure shows an incoming ca ll from Jack Jones on the same line. T o answer an incoming call when c onfigured for multiple call appearances: >> Do one of the following: — Press or th[...]

Using the Advanced Featu res of Y our Phone 3 - 3 Your phone can display two call appearances at one time. If more than two calls are taking place on the same line , a counter displays on the display. Use the down arrow to access addi ti onal calls, or call appearanc es. To place an additional call on the same line, place the active call on hold, a[...]

User Guide for the SoundPoint IP 650 Desktop Phone 3 - 4 T o send a text message: 1. Do one of the following: — Press . Select Instant Messages . — Press . Select Features > Messages > Instant Messages . 2. If multiple lines are configured on your phone, first select from which line to send the message from the list using and . 3. Press t[...]

Using the Advanced Featu res of Y our Phone 3 - 5 Using Buddy Lists A buddy list is a list of users/device s whose status, or presence, you can monitor. Users update their presence se tting (for example, “Be right back”, “Busy”, or “Out to lunch”), and you ca n view their status in real-time from your phone. Your phone can “watch” t[...]

User Guide for the SoundPoint IP 650 Desktop Phone 3 - 6 Managing Buddies Manage your buddies by sel ecting the contacts whose presence you want to monitor. These contacts form your buddy status list. You add contacts to your buddy status list from your contact directory. T o add or delete a contact from your buddy list: 1. Press . 2. Select Contac[...]

Using the Advanced Featu res of Y our Phone 3 - 7 8. Press to return to the idle screen. Integrating With Microsoft Live Communications Ser ver 2005 Your system administrator can configur e your phone to work with Microsoft Live Communications Server 2005 an d communicate with others using Microsoft Office Communicator and Windows Messenger. From y[...]

User Guide for the SoundPoint IP 650 Desktop Phone 3 - 8 6. For Access, toggle to select Enabl ed. When enabled, you are allowing the contact to see your presence. When disabled (default), you are not allowing the contact to see your presence. 7. Press to return to the idle screen. Integrating With Microsoft Lync Ser ver 2010 Your system administra[...]

Using the Advanced Featu res of Y our Phone 3 - 9 Calling Y our Buddies T o place a call from your buddy list: 1. Do one of the following: a Press , and select Features > Presence > Buddy Status . b Select the Buddies soft key. 2. Scroll to desired buddy in the list. 3. Press the Dial soft key or lift the handset. Calling Y our Buddies T o pl[...]

User Guide for the SoundPoint IP 650 Desktop Phone 3 - 10 If the Call Recording and Playback feature is available and you plug a removable USB flash drive into the USB port on your SoundPoin t IP 650 (shown below), you can record active calls on your phone. Recordings are stored as .wav files on the USB flash drive. You can record up to 4 hours in [...]

Using the Advanced Featu res of Y our Phone 3 - 11 If you press while recording, only the called parties are r ecorded. Tones and indications (for ex ample, dialing of digits or ringing from another party’s phone) that occur before a call connects are not recorded. Local tones and indications (for example, DTMF t ones when dialing) are not record[...]

User Guide for the SoundPoint IP 650 Desktop Phone 3 - 12 This section includes information on: • Recording Calls • Recording Conferences • Pausing and Resuming Record ing To playback recorded calls, refer to Playing Back a Recorded Call on page 3-15 . Recording Calls T o record a c all: 1. During a call, press the More soft key. Note Y o u m[...]

Using the Advanced Featu res of Y our Phone 3 - 13 2. Press the Record soft ke y. 3. To start recording, press the Start soft key. “*R*” appears on the graphic display while the phone records. If you press the Back soft key, you can access the top-le vel soft keys ( for example, Hold , En dCall , Trnsf er , and Confrnc ). You must naviga te bac[...]

User Guide for the SoundPoint IP 650 Desktop Phone 3 - 14 Pausing and Resuming Recording You can pause recording by pressing the Pause soft key. When you press the Resume soft key, record ing continues with the same .wav file. T o pause a recording: >> Press the Pause soft key. “*P*” appears when you pause recording. T o resume a recordin[...]

Using the Advanced Featu res of Y our Phone 3 - 15 Playing Back a Recorded Call If the Call Recording and Playback feat ure is available, and a removable USB flash drive is plug ged into the USB port of your SoundPoint IP 650, you can play back calls that yo u recorded on your phone. You can browse the recorded files, stored as .wav file s on the U[...]

User Guide for the SoundPoint IP 650 Desktop Phone 3 - 16 This section includes information on: • Browsing Recorded Calls • Playing Back Recorded Calls • Answering a Call While Pla ying Back Recorded Calls Browsing Recorded Calls T o browse the recorded files: 1. Press . 2. Select Features > Removable Storage Media > Browse Recordings..[...]

Using the Advanced Featu res of Y our Phone 3 - 17 Playing Back Recorded Calls T o playback a call: 1. Follow the steps above to open the desired recording. The filename you selected appears on the graphic display. The length of the file (in hours, minutes, and seconds) and the size of the file also appear. 2. Press the Play soft key. “Playing”[...]

User Guide for the SoundPoint IP 650 Desktop Phone 3 - 18 3. Press the Exit soft key to stop playing back the fi le. To play the file from the beginning, press Exit and repeat the steps. 4. Press to return to the idle display. Answering a Call While Play ing Back Recorded Calls If you are playing back a file and an incoming call arrives, playback p[...]

Using the Advanced Featu res of Y our Phone 3 - 19 — If you were listeni ng to the fi le through the headset, press , and then press the Answ er soft key. When the call ends, the idle display appears. If you decide to reject th e incoming call, press the Resume soft key , and playback will resu me. For more information, refer to Playing Back Reco[...]

User Guide for the SoundPoint IP 650 Desktop Phone 3 - 20 placed on hold. Phones play Priority broadcasts at the phone’s current audio level. • Emergency (for Group/Channel 25)—Broadc asts sent to Group/Channel 25 are considered Emergency broadcasts. All phones r eceive Emergency broadcasts (even if Do Not Dist urb is enabled), and play them [...]

Using the Advanced Featu res of Y our Phone 3 - 21 T o send a PTT broadcast: 1. Press the Talk soft key to select a channel to broadcast on. 2. From the PTT Channels List screen , select the channel to send the broadcast on (as shown next). The list displays the def ault channel, the most recent channel you sent a broadcast on, and other channels y[...]

User Guide for the SoundPoint IP 650 Desktop Phone 3 - 22 3. To start the broadcast, press and hold the Talk soft key. (You need to press the Talk soft key throughout the entire broadcast.) You’ll hear a ‘transmitting’ beep, and then th e phone displays the channel you are using (‘To:Teachers (Channel 18)’, as shown next). 4. Start talkin[...]

Using the Advanced Featu res of Y our Phone 3 - 23 You’ll receive broadcasts on the channels you’re subscribed to as well as Channel 24 (the Priority channel) and Channel 25 (the Emergency channel). If you’ve enabled Do Not Dist urb on your phone, you’ll only receive Emergency broadcasts. Non-emergency broadcasts won’t display or play on [...]

User Guide for the SoundPoint IP 650 Desktop Phone 3 - 24 Ending PTT Broadcasts You can end a PTT broadcast by releasing the Talk so f t k e y , o r b y t a pp i n g th e End PTT soft key. After you end a broadcast, the channel remains open so others can respond. If you release the Talk soft key without pre ssing the End PTT soft key: • You can r[...]

Using the Advanced Featu res of Y our Phone 3 - 25 T o update the default channel: 1. Press , then select Settings > Basic > Preferences > Paging/PTT Confi guration > PTT Push to Talk . 2. Press the Edit soft key. 3. Enter the new default channel. 4. Press the Ok soft key. Updating Channel Subscriptions You can subscribe to any channel [...]

User Guide for the SoundPoint IP 650 Desktop Phone 3 - 26 2. From the PTT Channel Configuration screen, use the down arrow key to locate Accept While Busy , then pre ss the Select soft key. 3. From the Accept While Busy screen, use the left or right arrow key to select Enabled or Disabled , then press the Ok soft key. The default setting is Disable[...]

Using the Advanced Featu res of Y our Phone 3 - 27 2. From the Paging Groups List screen, sele ct the paging group to send the page to (as shown next). The list displays the def ault paging group, the most re cent group you paged, and other paging group that you can page. In the above example, the default paging group is Group 6 , the recent paging[...]

User Guide for the SoundPoint IP 650 Desktop Phone 3 - 28 You’ll receive pages on the paging groups y ou’re subscribed to as well as Group 24 (Priority pages) and Group 25 (Emergency pages). If you enabled Do Not Disturb , you’ll only receive Emerge ncy pages. Non-emergency pages won’t display or play on your phone. Receiving Pages When Yo [...]

Using the Advanced Featu res of Y our Phone 3 - 29 An incoming page plays from the spea kerphone by default. If you lift the handset or press the Headset key, you’ll hear a dial tone. Updating the Default Paging Group If you don’t select a group to send your pages to, your page will automatically go to the default paging group, Group 1. If you [...]

User Guide for the SoundPoint IP 650 Desktop Phone 3 - 30 Allowing Pages to Play During Active Calls The Accept While Busy option allows pa ge s to come in as active calls (if enabled) or held calls (if disable d). If enabled, a page will interrupt telephone calls and you’ll be able to hear the audio of both the telephone call and the page. The p[...]

Using the Advanced Featu res of Y our Phone 3 - 31 T o re-submit or enter yo ur login credentials: 1. Press , then select Settings > Basic> Login Credentials . The Login Credentials Domain screen displays. 2. Enter the domain, user name, and passwor d, then press the Submit soft key. Updating Y our Phone’ s Configuration Your phone can ofte[...]

User Guide for the SoundPoint IP 650 Desktop Phone 3 - 32 T o restar t the phone: 1. Press . 2. Select Settings > Basic > Restart Phone . “Are you sure?” appears on the screen. 3. If you still want to restart your phone, press the Yes soft key. The restart process begins. The process ends when the idle screen appears. Note Do not restart [...]

4 - 1 4 Using the SoundPoint IP Backlit Expansion Module This chapter provides basic installation and operati ng instructions and information for obtaining the best performance with the Polycom® SoundPo int IP Backlit Expansi on Mo dule. Each SoundPoint IP Backli t Expansion Module enhances the user interface of the SoundPoint IP 650 phone with a [...]

User Guide for the SoundPoint IP 650 Desktop Phone 4 - 2 Connecting the SoundPoint IP Backlit Expansion Module This section describes how to attach the SoundPoint IP Backlit Expansi on Module to your SoundPoint IP 650 phone. You can attach up to three SoundPo int IP Backlit Expansi on Mo dules. T o connect a SoundPoint IP B ackli t Expansion Module[...]

Using the SoundPoint IP Backlit Expansion Module 4 - 3 Features of the SoundPoint IP Backlit Expansion Module The features of the SoundPoint IP Backlit Expansion Module ar e: 5 1 4 2 32 Item Description 1 Power Contact Not visible when you connect the SoundPoint IP Backlit Expansion Module to the p hone. Power automatically tra nsfers from the ho s[...]

User Guide for the SoundPoint IP 650 Desktop Phone 4 - 4 Adjusting the Display Contrast To adjust the display contrast on a So undPoint IP Backli t Expansion Module, refer to Changing the Display Contrast on page 5-2 . Adjusting the Backlight Intensity To adjust the backlight intensity on a SoundPoint IP Backlit Expansion Module, refer to Changing [...]

Using the SoundPoint IP Backlit Expansion Module 4 - 5 T o place a call using a SoundPoint IP Backlit Expansion Module Line Key: >> Press the assigned directly opposite the number on the graphic display. For more information on placing a call, refer to Placing Calls on page 2-2 . Answering Calls When you connect a SoundPoint IP Back lit Expan[...]

User Guide for the SoundPoint IP 650 Desktop Phone 4 - 6 For example, in the figure below, press the fourth Line Key to dial home. T o assign a new speed dia l key: 1. Press and hold an unassigned . A new empty entry in the contact di rectory is automa tically opened allowing contact information to be added. 2. Press the More soft key. 3. Press the[...]

Using the SoundPoint IP Backlit Expansion Module 4 - 7 7. Press the Save soft key to accept your changes. 8. Press to return to the idle screen. For more information on assigning speed dial keys, re fer to Assi gning Speed Dial Keys on page 2-2 1 . Using the Busy Lamp Field The busy lamp field (BLF) feature allo ws you to monitor the hook status an[...]

User Guide for the SoundPoint IP 650 Desktop Phone 4 - 8[...]

5 - 1 5 Customizing Y our Phone You can customize your Polycom® So undPoint IP 650 desktop phone by adjusting settings such as: time and da te, display contrast, and ring type. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from differ ent contacts in different ways. This chapter provides[...]

User Guide for the SoundPoint IP 650 Desktop Phone 5 - 2 You can select from various formats for th e time and date display. You can also disable the time and date so they do not display on the phone. T o configure the time and date for mats: 1. Press . 2. Select Settings > Basic > Preferences > Time & Date . 3. Select from Clock Date,[...]

Customizing Y our Phone 5 - 3 2. Select Settings > Basic > Contrast . 3. Press the Up or Down soft keys, or the volume keys, to incr ease or decrease the display contrast. 4. Press the Ok soft key to accept y our changes. 5. Press to return to the idle screen. T o adjust the contrast on the expansion module: Perform the same steps as above, e[...]

User Guide for the SoundPoint IP 650 Desktop Phone 5 - 4 T o modify the backlight intensity: 1. Press . 2. Select Settings > Basic > Backlight Intensity . 3. Select Backlight On Int ensity . 4. Scroll to select high (default), medium, low, or off, and then press the Select soft key. Press the Save soft key to accept your changes. 5. Select Ba[...]

Customizing Y our Phone 5 - 5 8. To increase or decrease the maximum backlight intensity on the phone’s display, press the Up or Down soft keys. To increase or decrease the maximu m backlight intensity on the expansion module, press the Up or Down soft keys on the expansion module. The backlight intensit ies for the On and Idle modes, as we ll as[...]

User Guide for the SoundPoint IP 650 Desktop Phone 5 - 6 T o select a hea dset that suppor ts electroni c hookswitch: 1. Press . 2. Select Settings > Basic > Preference s > Headset > Analog Headset . 3. Scroll to select your headset, and then press the Select soft ke y. 4. Press to return to the idle screen. Selecting the Correct Headse[...]

Customizing Y our Phone 5 - 7 3. Scroll to select your headset, and then press the Select soft ke y. 4. Press to return to the idle screen. Selecting the Ring T ype You can select different ring types to distinguish different lines or phones from each other. T o change the incoming ring type: 1. Press . 2. Select Settings > Basic > Ring Type [...]

User Guide for the SoundPoint IP 650 Desktop Phone 5 - 8 Changing the Audible Ringer The SoundPoint IP 650 phone can play th e audible ringer of an incoming call through any of its alerting destinations : the speaker, the handset, the headset (if enabled), or the active destination. T o change the audible ringer: 1. Press . 2. Select Settings > [...]

Customizing Y our Phone 5 - 9 T o change the language: 1. Press . 2. Select Settings > Basic > Preferences > Language . 3. Scroll to highlight the language you wa nt. You can choose from Chinese, Danish , Dutch, English (Canada), English (United Kingdom), English (United St ates), French, German, Italian, Japanese, Korean, Norwegian, Polis[...]

User Guide for the SoundPoint IP 650 Desktop Phone 5 - 10 T o change the graphic display background: 1. Press . 2. Select Settings > Basic > Preferences > Background . 3. Scroll to highlight the background you want. 4. Press the Select soft key to change to the highlighted background. 5. Press to return to the idle screen. Note Under certa[...]

Customizing Y our Phone 5 - 11 Changing the Soft Key Label Color You can change the soft key label color that appears on the graphic disp lay. A default soft key label col or displays wh en th e phone starts up (shown below). For more information on selections, contact your system administrator. T o change the soft key label color: 1. Press . 2. Se[...]

User Guide for the SoundPoint IP 650 Desktop Phone 5 - 12 Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all calling modes. You can still hear all other parties while mute is enabled. To turn o[...]

Customizing Y our Phone 5 - 13 Adding Contacts Manually T o add a contact manua lly: 1. Press . 2. Select Contact Directory . 3. Press the More soft key. 4. Press the Add soft key. 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper /lower case alphanumeric modes. Use the Encodi[...]

User Guide for the SoundPoint IP 650 Desktop Phone 5 - 14 8. Change the Ring Type and Divert Contact if desire d. These fields may be left blank. For more information on setting the Ring Type field, refe r to Distinguis hing Calls on page 5-25 . For more information on diverting contacts, refer to Diverting Calls on page 5-27 . 9. Change the Auto R[...]

Customizing Y our Phone 5 - 15 4. Press or the Exit soft key repeatedly to return to the idle display. Editing Contacts T o edit a contact: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also use the * key to pag e up and the # key to page dow n. 4. Press the Edit soft key 5. Make the desired changes. 6. Press[...]

User Guide for the SoundPoint IP 650 Desktop Phone 5 - 16 3. Scroll to highlight the contact. You can also use the * key to pag e up and the # key to page dow n. 4. Press the More soft key twice, and then the Delete soft key. The contact is deleted from the director y. 5. Press or the Exit soft key repeatedly to return to the idle display. Placing [...]

Customizing Y our Phone 5 - 17 5. Press the Search soft key again to search the contact s. You can dial any successful matches fr om the resulting information on the graphic display. Managing Contacts You can store a large number of cont acts in your phone's local co ntact directory, accessible by pressing and selecting Contact Directory . You[...]

User Guide for the SoundPoint IP 650 Desktop Phone 5 - 18 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper /lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages. 6. Enter a contact number. T h i s i s a r e q u i r e d f i e[...]

Customizing Y our Phone 5 - 19 9. (Optional.) Change the Auto Reject, Auto Div ert, Watch Buddy, and Block Buddy. Toggle to switch between Enabled and Disabled. For more information on setting th e Auto Reject field, refer to Rejecting Calls on page 5-26 . For more information on setting the Watch Buddy and Block Buddy fields, ref er to Managing Bu[...]

User Guide for the SoundPoint IP 650 Desktop Phone 5 - 20 Adding Contacts From the Corpora te Director y T o add a contact to your local contac t director y from the corporate director y: 1. Press . 2. Select Corporate Directory . 3. Search for the contact. Refer to Searching the Corporate Directory on page 5-23 . 4. Press the View soft key. The co[...]

Customizing Y our Phone 5 - 21 5. Edit the contact information. 6. Press the Save soft key to accept your changes. 7. Press to return to the idle screen. Deleting Contacts T o delete a contact from the local contact di rector y: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also use the * key to pag e up and [...]

User Guide for the SoundPoint IP 650 Desktop Phone 5 - 22 Placing Calls to Contacts Placing Calls From the Contact Director y T o place a call to a contact in the local contact director y: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also use the * key to pag e up and the # key to page dow n. 4. Press the Di[...]

Customizing Y our Phone 5 - 23 Searching for Contacts Searching the Contact Director y T o search for a contact in the local contact director y: 1. Press . 2. Select Contact Dire ctory . 3. Press the More soft key, and then the Search soft key. 4. Using the dial pad, enter the fi rst few characters of the contacts’s first or last name. 5. Press t[...]

User Guide for the SoundPoint IP 650 Desktop Phone 5 - 24 3. Search for the contact in one of the following ways: — In the search line, enter the first fe w cha racters of the contacts’s last name using the dial pad. For example, to search for Carol Wo ller, enter wo in the search line. Press the Submit soft key. In this example, Carol Woller a[...]

Customizing Y our Phone 5 - 25 — Press the AdvFind soft key, enter searc h values in the displayed fields. For example, enter Byron Smith as the first na me and last nam e. Press the Submit soft key. In this example, Bryon Smith appears in the search result s. You can dial any successful matches fr om the resulting information on the graphic disp[...]

User Guide for the SoundPoint IP 650 Desktop Phone 5 - 26 T o set a distinctive ri ng type for a contact: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also use the * key to pag e up and the # key to page dow n. 4. Press the Edit soft key, and then scroll down to the Ring Type field. 5. Navigate Left or Right[...]

Customizing Y our Phone 5 - 27 4. Press the Edit soft key, and then scroll down to the Auto Reject field. 5. Toggle to select Enabled. 6. Press the Save soft key to accept your changes. 7. Press to return to the idle screen. Diver ting Calls You can customize your phone so incoming calls from a particular contact are transferred directly to a third[...]

User Guide for the SoundPoint IP 650 Desktop Phone 5 - 28 8. Press the Save soft key to accept your changes. 9. Press to return to the idle screen. System Customizations Support for multiple lines, multiple line keys per line, or shared lines can be configured by your system administrator. See your system adminis trator for details regarding these [...]

6 - 1 6 T roubleshooting Y our Phone This chapter contains general troubles hooting information to help you solve any problems you might encounter wh en you use your Polycom® SoundPoint IP 650 phone. The tables in this chapte r list possible trouble symptoms, the likely causes of these problems, and the recommend ed corrective actions to take. The[...]

User Guide for the SoundPoint IP 650 Desktop Phone 6 - 2 Power and Star tup Controls Symptom Problem Corrective Action There are power issues. The Sound Point IP 650 phone has no power . Do one of the following: • Check if the phone is properly plugged into a functional AC outlet. • If using PoE, check that the ethernet cable is properly plugge[...]

T roubleshooting Y our Phone 6 - 3 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key . The SoundPoint IP 650 phone is not in an active state. Do one of the following: • Press the keys more slowly . • T o confirm that the line is active, press the Menu key , and then select Status &[...]

User Guide for the SoundPoint IP 650 Desktop Phone 6 - 4 Audio Calling Symptom Problem Corrective Action There is no audio on the headset. The connections are not co rrect. Do one of the following: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/[...]

T roubleshooting Y our Phone 6 - 5 The phone does not ring. Ring volume is low . Do one of the following: • Adjust the ringing level from th e front panel using the volume up/d own keys . • Check the Alerting Destination from Menu > Ba sic > Set tings > Preferences > Aud ible Ringer . Outbound or inbound calling is unsuccessful. Do [...]

User Guide for the SoundPoint IP 650 Desktop Phone 6 - 6 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. The expansion module is not working. Power is not correctly applied to the SoundPoint IP 650 phone or the SoundPoint IP Color Expansion Module. Do one of the following: •[...]

T roubleshooting Y our Phone 6 - 7 Productivity Suite T esting Phone Hardware Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware. Fr om the diagnostics menu, you can test your phone’s microphones, speaker, hand set, thir d-party headset (if present), keypad mappings, and color LCD display[...]

User Guide for the SoundPoint IP 650 Desktop Phone 6 - 8[...]

Regulator y Notices - 1 Regulator y Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.S.A., and by the laws of the United Sta[...]

User Guide SoundPoint IP Regulator y Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for on e ye ar fro m th e da t e of purchase fr om Polycom or it[...]

Regulator y Notices Regulator y Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2. This device must accept any interferences received, inclu ding interference that may cau se un[...]

User Guide SoundPoint IP Regulator y Notices - 4 Safety and Compli ance (continued) CE and VCCI Mark This SoundPoint IP 650 SIP is marked with the CE ma rk. This mark indicates compliance with EC Directives 2006/95/EC and 2004/1 08/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Be rkshire,[...]

Regulator y Notices Regulator y Notices - 5 New Zealand Telep ermit Spe cia l Cond iti on s PTC General Warning 1. The grant of a T elepermit for any item of terminal equi pment indicates only that T elecom has acce pted that the item complies with minimum conditions for connection to it s network. It indica tes no endorsement of th e product by T [...]

User Guide SoundPoint IP Regulator y Notices - 6[...]

End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc., for the Polycom Software Pro[...]

2.6 Copyright. All title and copyrights in and to the Softwa re Product (including, but not limited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying pri nted material s, and any copies of the Software Product are owned by Polycom or its suppliers. The So[...]

refund the purchase pri ce paid by you for any d efect ive software product which is returned to Polycom wit h a cop y of yo ur r ece ip t, o r to rep la ce a ny d ef e ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions. Any replacement Software Product will be warranted for the remainder of the [...]

not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you ar e also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law. This A[...]