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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Polycom KIRK 4020, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Polycom KIRK 4020 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Polycom KIRK 4020. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Polycom KIRK 4020 should contain:
- informations concerning technical data of Polycom KIRK 4020
- name of the manufacturer and a year of construction of the Polycom KIRK 4020 item
- rules of operation, control and maintenance of the Polycom KIRK 4020 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Polycom KIRK 4020 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Polycom KIRK 4020, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Polycom service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Polycom KIRK 4020.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Polycom KIRK 4020 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Polycom ® KIRK ® 4020/4040 User Guide 1408 8700-ed9:1408 8700-ed9.qxd 03-10-2008 11:11 Side 1[...]
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Page 2
Congratulations on your new KIRK handset Your new KIRK handset will provide you with the greatest possible degree of flexibility and mobility due to high battery capacity, low weight, practical size and design. 1408 8700-ed9:1408 8700-ed9.qxd 03-10-2008 11:11 Side 2[...]
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Page 3
Contents: 1. Construction .......................................................................... 4 2. Battery installation ................................................................ 5 3. Charging ................................................................................. 6 4. Key functions ...........................................[...]
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Page 4
1. Construction 4 Key for internal calls (not used on KIRK Wireless Server) Loud speaking (only KIRK 4040) Keyboard LOCK (Menu*) MENU key Display with backlight Recall key (MAIL key) SILENT (Menu#) ON/OFF HOOK key- also used as turn on key CONFIRMATION key - MUTE microphone. MUTE ringer when ringing. Long key press turns off Right arrow key, save n[...]
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Page 5
2. Batter y installation The battery is connected to the handset when it is shipped from the factory. To change the battery you must unscrew the plate on the rear of the handset to access the battery compartment. 5 To remove the battery cover, use a normal screw driver. Insert it into the small crack behind the blind cover and break to open the han[...]
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Page 6
3. Charging During normal operation, it takes approximately 3 1/2 hours to charge the handset from fully discharged to its full capacity. Place the handset in the charger. When the handset is turned on, the display shows the charging status in line 3. For correct charging be sure the room temperature is between 0°C and 25°C. Do not place the hand[...]
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Page 7
7 4. Key Functions The handset has 21 keys: Two keys are placed at the right side for volume control. Press upper or lower key to change the volume. Each key-press turns volume one step up/down. “MENU” - Go to menu structure or exits the menu structure. (Escape or “NO”) ” < ”, “REDIAL” - Menu: left, Cursor left, after a digit: de[...]
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Page 8
8 “INT” - If residential systems: Internal calls off hook (not used on KIRK Wireless Server) Turns loudspeaking on and off in off hook (only KIRK 4040) “R” - If off hook: Recall. If on hook: Read or write message “ ” - On hook/off hook and turn ON ” ✱ ” - * (Change from pulse to DTMF on KIRK Wireless Server), Long = pause (-), ext[...]
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Page 9
9 5. T urning the handset ON/OFF ON: Press -key for 1/2 second. When the handset is turned on the symbol is shown in the lower left corner of the display, if the handset is subscribed to a system. (For subscription, see Chap. 7.5.1) OFF: Press the -key (MUTE) for 3 seconds Please note: When the handset has been outside the coverage area, it can[...]
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Page 10
10 6. Making a call For making or receiving calls the handset has to be subscribed to a system ( shown in display) (see Chap. 7.5.1). Press the -key, the -icon in the display will flash until connection is established. Dial the number. Pre-dial: Press the number to dial (long press on ✱ will make a pause, if necessary). Press the -key, the -icon [...]
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Page 11
11 Redial: Redial / CLIP (CLIP = Calling Line Identification Presentation) stack: Press the < -key (REDIAL) to enter the redial/CLIP stack. Search for the number by using the < or > -keys, redial numbers are marked with “REDIAL” or name and clip numbers are marked either with “CLIP” or the name of the person who called and the LED [...]
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Page 12
Please note: If the Date and Time function is supported, then date and time of the incoming or outgoing call is shown in the CLIP/Redial stack on the 4th line of the display. See Chap. 8 for more information. Speed dial: See Chap. 7.12 and Chap. 10 for more information about speed dialing. 6.1. Receiving calls If the phone rings, the call can be an[...]
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Page 13
6.2 During conversation 6.2.1 Volume regulation: Use the two keys placed at the right side of the handset for volume control. 6.2.2 Microphone mute: Press the -key (MUTE), “MIC. MUTED” is showed in the display. Press the -key (MUTE) to enable the microphone again. 6.2.3 Transferring the call to another handset: Press the R-key, and dial[...]
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Page 14
14 7. Menu structure Pressing the MENU-key, enters or exits the menu structure. It has to be used if a “NO” or “CLEAR” is wanted in the menu structure. Pressing the -key, jumps to a lower level in the menu. When the lowest menu level is reached, it will store the setting and jump to a higher level. It has to be used if a “YES” is wa[...]
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Page 15
15 7.1 Using the alphanumeric keyboard The normal dialling keys (0-9) are used for writing the name to be placed in the telephone book. By pressing the keys a certain number of times the related letters or digits will appear in the display. Spaces are made by using the 0-key. Key ✱ changes between uppercase and lowercase letters. The arrows will [...]
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Page 16
16 7.2 The key functions Key Capital letter Small letter 1 ? ! 1 - + * / = & ( ) % ¿ ¡ ? ! 1 - + * / = & ( ) % ¿ ¡ 2 A B C 2 Ä Å À Á Ã Æ Ç a b c 2 ä å à á ã æ ç 3 D E F 3 È É Ê Ë d e f 3 è é ê ë 4 G H I 4 Ì Í Î Ï g h i 4 ì í î ï 5 J K L 5 j k l 5 6 M N O 6 Ñ Ö Ò Ó Ô Õ Ø m n o 6 ñ ö ò ó ô õ ø 7[...]
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Page 17
17 7.3 Profile set-up To set-up the handset press MENU. You are now able to switch between the different settings. Press when you find the setting you wish to change (or see). Change the setting according to your needs, confirm with and you automatically go to the next setting. Press MENU to finalize the setup. 1408 8700-ed9:1408 8700-ed9.q[...]
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Page 18
18 Profile set-up (fig) KIRK telecom SET PROFILE ADVANCED SET PROFILE RINGER TONE SET PROFILE RINGER VOL SET PROFILE KEY CLICK SET PROFILE VIBRATOR SET PROFILE B-ANSWER SET PROFILE START VOLUME SET PROFILE OUT OF RANGE ADVANCED RINGER TONE 1,2......... RINGER VOL KEY CLICK - - - VIBRATOR ON/OFF B-ANSWER ON/OFF START [...]
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Page 19
19 7.4 Profile functions R INGERTONE : Scroll through the 9 different ringertones using < and >. Confirm with . R INGER VOL : Turn the volume up and down using < and >. Confirm with . K EY CLICK : Turn the volume up and down using < and >. Confirm with . V IBRATOR : Can be turned on/off using < and >. Confirm wit[...]
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Page 20
20 O UT OF RANGE : The out of range indication can be turned on/off using < and >. Confirm with . With the out of range indicator turned on, a beep will appear when the telephone is moving out of range of the base station, and “OUT OF RANGE” will appear in the display. A UTO KEYLOCK : The auto keylock function can be turned on/off usi[...]
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Page 21
21 7.5 Menu subscription and login Password is factory set at 0000 SELECT LOGIN SYSTEM 1 123456789015 CREATE SEARCH ID: 123456789012 CREATE SYSTEM 2 MENU LOGIN MENU SELECT LOGIN SUBSCRIPTION CREATE SUBSCRIPTION REMOVE REMOVE? PASSWORD _ _ _ _ _ SUBSCRIPTION REMOVE 123456789015 REMOVE SYSTEM 2 SUBSCRIPTION REMOVE 1408 8700-ed9:1408 8700-ed9.qxd 03-1[...]
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Page 22
22 7.5.1 Create subscription To make subscriptions, the system must allow subscriptions to be made. Some systems also require an Access Code (AC). If more than one system currently permits subscription, you will need to know the ID of the system to which you wish to subscribe. Access Codes and system ID’s will be provided by the system administra[...]
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Page 23
23 7.5.2 Login The handset can be subscribed to 10 different systems enabling you to use the same handset on 10 different systems. If you would like to change to another system, use the Login Menu to connect to another system number. The actual chosen system is marked with a ✱ . To change to another system use < or > and press to confir[...]
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Page 24
24 7.5.3 Auto login The handset can be subscribed to 10 different systems. If a handset is subscribed to two or more systems, you can use Auto Login A to change between the systems auto- matically. The selected system is marked with an “A”. Please note: Auto login A should only be used in separate systems without overlaps. If a handset looses s[...]
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Page 25
If a handset is subscribed to two systems only, you can use Auto Login B to change between the two systems auto- matically. The selected system is marked with a “B”. Please note: Auto login B can be used in separate systems which are overlapping each other. As soon as the hand- set has measured a low radio signal 5 times in succession, it will [...]
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Page 26
7.5.4 Remove subscription Subscriptions can be removed from the system in use and from the 9 other systems (if connected). Removing a sub- scription requires a password. Password is factory set at 0000. If the system in use is removed, it is necessary either to select one of the remaining systems or to subscribe to a new one. If one of the systems [...]
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Page 27
27 7.6 Battery capacity In the Battery Menu it is possible to see the remaining battery capacity. For reading the correct capacity, the hand- set has to be removed from the charger for at least one hour. Press MENU and use the < or > keys to reach the Bat- tery Menu. Press to enter the menu, and you can see the current status of the batte[...]
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Page 28
28 7.7 Redial The handset has maximum 10 redial numbers and 10 Caller ID/MISSED CALL numbers placed in the same stack. Each number is only represented once. Enter the Redial Menu by pressing the < -key (REDIAL) from the standby text. Repeated presses at the < -key turn backward through the dialled numbers and CLIP numbers (from newest to the [...]
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Page 29
29 The Redial and CLIP stack Menu (fig) KIRK telecom REDIAL 75602850 CLIP 898 DELETE? 899 STORE NO.? 899 DELETE ALL? NAME: BILL GATES 899 < 1408 8700-ed9:1408 8700-ed9.qxd 03-10-2008 11:11 Side 29[...]
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Page 30
30 7.8 Book Storing a number (max. 24 digits) in the telephone book is done by pressing the number to be stored (in on hook), then press the > -key followed by the -key. The book can store up to 200 numbers with name. Typing of the name and a confirmation is required. After storing the telephone will go back to standby mode. If the display s[...]
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Page 31
31 Read BOOK numbers: The telephone book is entered by pressing > (BOOK). For quick-search: press the first letter of the name (using 1-9)(see Chap. 7.2). Call the displayed person by pressing the -key. It is also possible to reach the Phone book Menu in the main menu. Viewing and editing the telephone book can also be done while in conversation[...]
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Page 32
32 7.9 External services External services are features placed in the main system, and only available if the handset is subscribed to a KIRK solution. Under External services can be found; “View Clip Stack”, “Delete Clip Stack” and “Local Phone Book”. The Local Phone Book is a common phone book for all handsets subscribed to the actual [...]
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Page 33
33 7.10 MSF Functions MSF Functions are special functions, which are based on MSF (Message Service Function). The functions require special software in the main system. 1408 8700-ed9:1408 8700-ed9.qxd 03-10-2008 11:11 Side 33[...]
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Page 34
34 7.11 Mail/Text Messages Available in systems configured with the possibility of sending text messages At the reception of a text message the envelope icon appears in the display. The envelope icon is indicating one or more unread messages. The text message is shown in the display, and when the message is read the envelope icon will disappear. If[...]
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Page 35
35 Read a mail Press the R-key (MAIL) followed by the -key or enter the Mail Menu (in on hook condition). If the message includes more than 36 letters or digits, the message will run over 2 display screens. Use the > -key to scroll. To see the sender of the mail, press the -key. To leave the mail, press the MENU-key. Reply a mail Open th[...]
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Page 36
36 Delete a mail Open the mail by pressing the R-key followed by the -key, press the -key again and use the < > -keys to find the delete feature, press the -key and the mail is deleted. Lock/unlock a mail Open the mail by pressing the R-key followed by the -key, press the -key again and use the < > -keys to find the [...]
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Page 37
37 N25-01 04.38 308 Temp 45° .. L26-01 14.32 319 Hello, its me.. N28-01 15.46 236 FIRE ALARM.. WRITE NEW MAIL? √19-01 09.56 htj@kirktelec I am working.. Hello it’s me. Yo can meet me at 15 o’clock if you want to. DELETE MAIL? SENDER: 319 (UN)LOCK MAIL? REPLY MAIL? FORWARD MAIL? - - - - PHONENO: 236 E-MAIL: htj@kirktelecom.dk KIRK telecom MAI[...]
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Page 38
38 7.12 Speed dial Please note: To use the speed dial function it is necessary to set “LONG KEY” to “SPEED DIAL” (see Chap 10). The speed dial list has maximum 11 speed dial numbers. Calling a number from the speed dial list is done by pres- sing the 0,1,2...9 key with a long key press or by pressing the alarm button key. If no number is as[...]
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Page 39
8. Date and Time Function The Date and Time function requires the use of a KIRK Wireless Server and special software in the main system. If the Date and Time function is supported, a clock is shown in the display. The clock shows the time with an accu- racy of +/- 1 minute. If the Date and Time function is supported, then date and time of the incom[...]
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Page 40
40 9. Language There are 10 predefined languages in the handset: English, German, French, Italian, Spanish, Dutch, Portuguese, Swedish, Danish and Norwegian. Select the required language by pressing the -key. If an 11th language is present this will be shown. This language is a specific dealer language and is factory programmed. PROFILE SET UP [...]
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Page 41
41 10. Advanced settings A UTO HOOK : Can be turned on/off using < and >. Confirm with . When turned on, the handset automatically goes off hook when removed from the charger and a call is present. When placing the handset in the charger, the handset automatically goes on hook. A NY KEY ANSW : Can be turned on/off using < and >. Con[...]
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Page 42
42 A. KEY DELAY : Used to define the time for how long the alarm key should be pressed before the alarm key function is executed. L SO NB - ANSWER : Can be turned on/off using < and >. Confirm with . When turned on and “B-ANSWER ON” (hands-free) is selected, the handset turns on the loudspeaker automatically (see Chap. 7.4). (Loudspea[...]
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43 Advanced settings (fig) ADVANCED AUTO HOOK ADVANCED ANY KEY ANSW ADVANCED LONG KEY ADVANCED LONG KEY TIM ADVANCED A. KEY DELAY ADVANCED LS ON B-ANSW ADVANCED STANDBY TEXT ADVANCED HEADS. ALERT AUTO HOOK ON/OFF ANY KEY ANSW ON/OFF LONG KEY SEND MSF/ SPEED DIAL LONG KEY TIM 1,2...9 A. KEY DELAY 0,1,2...9 LS ON B-ANSW ON/OFF STANDBY TEXT ON/OFF HEA[...]
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Page 44
44 11. Shor tcuts ”KEY LOCKED”: Press: MENU ✱ . (Display shows ) ”SILENT”: Press: MENU #. (No sounds) (Display shows ) “PHONE BOOK”: Press > (BOOK) in standby Name search in telephone book: Press the first letter in name and > (BOOK) afterwards Store a number: Press > (BOOK) after the number (in on hook) “REDIAL ”and “C[...]
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Page 45
45 12. Information 12.1 Error tree Problem Check The telephone freezes Remove and replace the battery pack. Press to turn on the telephone The telephone does not ring Check whether the ringer is SILENT or RINGER VOL. is OFF The telephone cannot find a system ID at Check whether the system is set to allow subscriptions “SUBSCRIPTION CREATE” The [...]
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46 12.2 Error information Improper function of the handset might be related to the installation of the KIRK solution or failures related to the main system. Before declaring a handset for repair be sure that the main system is operating properly. 12.3 Warranty The handset is covered by a normal warranty-solution, except the battery. The lifetime of[...]
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Page 47
47 12.4. Technical information Approvals Acoustics: TBR10 Electrical: TBR6 (DECT RF) Access profile: TBR 22 (GAP) EMC: EN 301 489 -1/-6 EN 301 406 EN 60950-1 EN 50371 EN 61000-3-2 EN 61000-3-3 Size and weight Size: 149 x 50 x 28 mm Weight: 123 g including battery ± 10 g Capacity Active talking time 12 hours Stand-by time 150 hours 1408 8700-ed9:14[...]
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Page 48
This KIRK product has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Con- formity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. 12.5 International Regulatory and Product Information Česky [Czech]: Polycom (UK) Ltd[...]
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Page 49
Eesti [Estonian]: Käesolevaga kinnitab Polycom (UK) Ltd seadme KIRK 4020 / 4040 handset vastavust direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele. English: Hereby, Polycom (UK) Ltd. declares that this KIRK 4020 / 4040 handset is in compliance with the essential requirements and other rel[...]
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Page 50
prasībām un citiem ar to saistītajiem noteikumiem. Lietuvių [Lithuanian]: Šiuo Polycom (UK) Ltd deklaruoja, kad šis KIRK 4020 / 4040 handset atitinka esminius reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas. Nederlands [Dutch]: Hierbij verklaart Polycom (UK) Ltd dat het toestel KIRK 4020 / 4040 handset in overeenstemming is met de essent[...]
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Page 51
51 relevantnimi določili direktive 1999/5/ES. Slovensky [Slovak]: Polycom (UK) Ltd týmto vyhlasuje, že KIRK 4020 / 4040 handset spĺňa základné požiadavky a všetky príslušné ustanovenia Smernice 1999/5/ES. Suomi [Finnish]: Polycom (UK) Ltd vakuuttaa täten että KIRK 4020 / 4040 handset tyyppinen laite on direktiivin 1999/5/EY oleelliste[...]
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Page 52
12.5.1 Important Safety Instructions Before using your telephone equipment, you should always follow basic safety instruction to reduce the risk of fire, elec-trical shock and injury to persons, and damage to property. 1. Read and understand all instructions. 2. Follow all warnings and instructions including those marked on the prod-uct. 3. Unplug [...]
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Page 53
11. Avoid using telephone during an electrical storm. There may be a risk of electrical shock from lightning. 12. Do not use the telephone to report a gas leak in the vicinity of the leak. 13. Do not place the base or charger near microwave ovens, radio equipment, or non-ground connected televisions. These appliances may cause electrical interferen[...]
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Page 54
Battery Precautions 1. Periodically clean the charge contacts on both the charger and handset. 2. Exercise care in handling batteries in order not to short the batteries with conducting materials such as rings, bracelets, and keys. The batteries or conducting material may overheat and cause burns or fire. 3. Do not open or mutilate the batteries. R[...]
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Page 55
FCC Note: This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. In accordance with part 15 of the FCC rules, the user is caution[...]
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Page 56
NOTE EMC: Cet appareil a été soumis à un essai et jugé conforme aux normes régissant les limites établies pour un dis-positif numérique de classe B, conformé-ment aux règlements locaux.Ces limites visent à assurer une protection raisonna-ble contre des interférences pouvant nuire a l'appareil utilisé dans un secteur rési-dentiel. [...]
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Page 57
12.5.2 Limited Warranty This limited, non-transferable warranty is provided to the original purchaser. The product is warranted to be free from defects in materials and workmanship under normal installation, use and service for a period of one (1) year from the date of purchase as shown on the purchaser's receipt. Our obligation under this war[...]
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Page 58
is used in a country in which it is not registered for use, or if it is used in a country for which it was not designed. Due to varia- tions in telephone systems and communications laws, this product may be illegal for use in some countries. We assume no responsibilities for damages or penalties incurred resulting from the use of this product in a [...]
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1408 8700-ed9:1408 8700-ed9.qxd 03-10-2008 11:12 Side 59[...]
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©2007 Polycom, Inc. All rights reserved. Specifications subject to change without notice. Polycom Headquarters 4750 Willow Road Pleasanton CA 94588 (T) Polycom (Denmark) Langmarksvej 34 DK-8700 Horsens Tel. +45 7560 2850 Fax +45 7560 2851 emeadk@polycom.com www.polycom.com 1 408 8700-HD . ED9 . A. Rasmussens Bogtrykkeri, Ringkøbing 1408 8700-ed9:[...]