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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Polycom RMX 2000, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Polycom RMX 2000 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Polycom RMX 2000. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Polycom RMX 2000 should contain:
- informations concerning technical data of Polycom RMX 2000
- name of the manufacturer and a year of construction of the Polycom RMX 2000 item
- rules of operation, control and maintenance of the Polycom RMX 2000 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Polycom RMX 2000 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Polycom RMX 2000, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Polycom service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Polycom RMX 2000.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Polycom RMX 2000 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
P olycom RMX 2000 Hardware Guide Ve r s i o n 2.0[...]
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Page 2
Copyright © 2007 Polycom, Inc. All Rights Reserved Catalog No. DOC2184A V ersion 2.0 Proprietary and Confidential The information contained herein is the sole intellectual property of Polyco m, Inc. No distr ibution, reproduction or unauthorized use of these materials is permitted without the ex pressed written consent of Polycom, Inc. Info rmatio[...]
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Page 3
Regulatory Notices United St ates Federal Comm unication Commission (FCC) Part 15: Class A St atement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. T est limit s are designed to provide reasonable protection against harmful interference when the equipment is o[...]
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Page 4
Chinese Communication C ertificate Singapore Certificate RMX 2000 complies with IDA standards G0916-07 Regulatory Notices[...]
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Page 5
Polycom RMX 2000 Hardware Guide i T able of Content s Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Main Features ..................... ................... ................. .................... ............. 1-1 RMX 2000 Specifications .... .................... .................... .................... ....... 1-2 Si[...]
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Page 6
T able of Contents ii[...]
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Page 7
1-1 1 Hardware Description This Hardware Guide provides information on the RMX 2000 and its components. This system utilizes a modular “universal slot” platform, whose components are designed for high performance, capacity and reliance. Main Features The Polycom RMX 2000 offers the following features: •L i n u x ® b a s e d • Chassis based[...]
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Page 8
Chapter 1- Hardware Description 1-2 RMX 2000 Specifications T able 1-1 Polycom RMX 2000 Specifications Physical Height 3U (13.28 cm.) Width 19” (48.26 cm.) Depth 15.74” (40 cm.) Weight Up to 16.5 Kg. Free space above MCU 3” standard installation. IP Protocols Audio G .71 1, G .722, G . 722.1, G .729A, G .723.1, Siren 14. Vi de o H.2 63, H.264[...]
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Page 9
Polycom RMX 2000 Hardware Guide 1-3 Site R equirements This section describes the requirements your site must meet for safe installation and operation of the system. Safety R equirements For your protection, please read th ese safety instructions completely before operating the equipment. • Look carefully for potential hazards in your work area: [...]
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Page 10
Chapter 1- Hardware Description 1-4 • In a single rack installation, stabiliz ers should be attached to the rack. • In multiple rack installations, the racks shou ld be coupled together. • Always make sure the rack is st able before extending a component from the rack. • You should extend only one component at a time - extending two or more[...]
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Page 11
Polycom RMX 2000 Hardware Guide 1-5 RMX 2000 Components On the RMX 2000 modules are located on both the front and rear of the MCU as listed in Table 1-2, " Polycom RMX 2000 Component Description" . For more information see the descriptions o f the " RMX 2000 Front Panel” on page 1-5 and " RMX 2000 Rear Panel” on page 1-7 . R[...]
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Page 12
Chapter 1- Hardware Description 1-6 T able 1-2 Polycom RMX 2000 Component De scrip tion Component Descriptio n CPU (CNTL) Module The CPU Module controls and manages the RMX 2000. The CPU Module has an ComExpress Pen tium-M 1.4 GHz processor , a 40GB hard d isk drive, 1GB Compact Flash and 512MB of DDR RAM. The Operating System is Linux. Power Suppl[...]
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Page 13
Polycom RMX 2000 Hardware Guide 1-7 RMX 2000 R ear Panel The RMX 2000 rear panel contains th e RTM IP board and optionally, the RTM ISDN board. In addition, the rear panel houses the main power switch, AC inle t, a circuit breaker, and addi tional communications ports. RTM IP The RTM IP board provides system she lf management based on the ATCA stan[...]
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Page 14
Chapter 1- Hardware Description 1-8 The following items a ppear on the RMX 2000 rear panel: T able 1-3 RMX 2000 Rear Pa nel - RTM IP Component De scription Item Description LAN 1 NA - Disconnected. Note: LAN 1 is covered with a plastic cap that shou ld no t be removed. LAN 2 Used for the Netw ork connection. LAN 3 For Remote Access only using the P[...]
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Page 15
Polycom RMX 2000 Hardware Guide 1-9 RTM ISDN The RTM ISDN card connects directly to an MPM card. The RTM ISDN card routes data between the MPM ca rds and components of the system, converts ISDN T1/E1 media to IP pa ckets and provides connectivity to external ISDN networks. Up to two RTM ISDN cards can be installed in one RMX 2000. Each RTM ISDN car[...]
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Page 16
Chapter 1- Hardware Description 1-10 Cables Connected to the RTM IP & ISDN Boards All external connectors are located on the rear panel. Figure 1-4 RMX 2000 Rear Panel View with Cables LAN 2 Connection Power Cable Off/On switch E1/T1 Connection Do not remove the prote ctive caps from LAN1, LAN3 and ShMG ports.[...]
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Page 17
Polycom RMX 2000 Hardware Guide 1-11 RMX 2000 LEDs The RMX includes LEDs located on the fr on t panel and rear panel. In the front panel, the LEDs reflect the state of the module. The LED s on the rear panel indicate the state of the external connections and the status of the RTM IP board RMX 2000 Front P anel LEDs The following items appear on the[...]
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Page 18
Chapter 1- Hardware Description 1-12 RMX 2000 R ear Panel LEDs RTM IP The following items appear on the RTM IP board: MPM ERR Red ON - Major error on board. RDY Green ON - The board has completed startup successfully . ACT Amber ON - At least one pa rticipant is connected to a conference. HS Blue Flashes - Shut down process initiated by lightly pul[...]
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Page 19
Polycom RMX 2000 Hardware Guide 1-13 10/100 ShMG LEDs LNK Green Lit with active network connection, flickers with Packet activity . 100 Amber Li t when active network is 10/ 100Mb, flickers with Packet activity . SLOT (1-4) LEDs LNK (1-4) Green Lit with active network connection, flickers with Packet activity . 1Gb (1-4) Amber Lit when 1Gb connecti[...]
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Page 20
Chapter 1- Hardware Description 1-14 RTM ISDN The following items appear on the RTM ISDN board: T able 1-6 RMX 2000 RTM ISDN LEDs Component LED Name LED Color Description LAN LED (1) LNK Green Lit with active network connection, flickers with Packet activi ty . 1 Gb Amber Lit when 1Gb conn ection online, flickers with Packet activity ShMG LEDs H/S [...]
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Page 21
Polycom RMX 2000 Hardware Guide 1-15 Component R eplacement The RMX 2000 is designed with ease of maintenance in mind. Most components are swappable and are acce ssible directly vi a the front pane l or the rear panel. The following components can be re placed when they are faulty: •C P U ( C N T L ) M o d u l e • Multi Processor Module (MPM) B[...]
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Page 22
Chapter 1- Hardware Description 1-16 R eplacing the CPU (CNTL) Module The CPU module is the management system of the RMX 2000. Use the following procedure to replace a CPU (CNTL) Module: 1 Ensure that power swi tch to the RMX 2000 is turned OFF (O). 2 Unscrew the captive screws on the front panel of the RMX 2000 that secure the CPU (CNTL) Module. 3[...]
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Page 23
Polycom RMX 2000 Hardware Guide 1-17 R eplacing a Functional MPM Module The MPM module is Hot Swappable and the power on the RMX can stay ON. For more information see - Use the following procedure to replace a faulty MPM Modu le types F or H: 1 Unscrew the captive screws on the front panel of the RMX that secure the MPM Module. 2 Use the metal ejec[...]
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Page 24
Chapter 1- Hardware Description 1-18 R eplacing the Power Supply Drawer A single supply unit powers the RM X 2000. Use the following procedure to replace a Power Supply: 1 Ensure that power swi tch to the RMX 2000 is turned OFF (O). 2 Unscrew the captive screws on the front panel of the RMX 2000 that secure the Power Supply. 3 Use the metal eje cto[...]
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Page 25
Polycom RMX 2000 Hardware Guide 1-19 R eplacing the Fan Drawer Three fans are mounted in the Fan Drawer, where the airflow is from right to left. Should one of these fans fa il as indicated by a Fan LED, you are required to replace the fan drawer. 1 Unscrew the captive screws on the front panel of the RMX 2000 that secure the Fan Drawer. 2 Use the [...]
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Page 26
Chapter 1- Hardware Description 1-20 R eplacing the RTM ISDN Board The RTM ISDN board on the rear of the RMX 2000 provides connectivity to all the MCU modules. Use the following procedure to replace the RTM ISDN board: 1 Ensure that power swi tch to the RMX 2000 is turned OFF (O). 2 Disconnect all PRI lines from the E1/T1 ports. 3 Unscrew the capti[...]
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Page 27
Polycom RMX 2000 Hardware Guide 1-21 R eplacing the RTM IP Board The RTM IP board on the rear of the RMX 2000 provides connectivity to all the MCU modules. Use the following procedure to replace the RTM IP board: 1 Ensure that power switch to the RMX 2000 is turned OFF (O). 2 Disconnect the LAN cable from LAN 2 port. 3 Unscrew the captive screws on[...]
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Page 28
Chapter 1- Hardware Description 1-22[...]