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Polycom SpectraLink 1725-36203-001 manual

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Table of contents for the manual

  • Page 1

    September 2010 Edition 1725-36203-001 Version F SpectraLink 8020/8030 Wireless Telephone User Guide with SpectraLink Radio Protocol (SRP)[...]

  • Page 2

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 2 1725-36203-001-F.doc Patent Information The accompanying product is protected by one or more US and foreign patents and/or pending patent applications held by Polycom, In c. Copyright Notice © 2007 to 2010, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom "T riangles&qu[...]

  • Page 3

    1725-36203-001-F.doc 3 About this Guide Thank you for choosing the SpectraLink 8020/8030 Wireless Telephones with SpectraLink Radio Protocol (SRP) 1 . These handsets provide business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over your Local Area Network. Your handset can call other telep[...]

  • Page 4

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 4 1725-36203-001-F.doc Related Documents SpectraLink 8020/8030 Wireless Telepho ne Administration Guide for SRP (1725-36030-001) SpectraLink 8020/8030 Regulatory Information (1725-36084-001) Available at http://www.polycom.com/suppo rt/voice/wi-fi/index.html Customer Support Please cont[...]

  • Page 5

    1725-36203-001-F.doc 5 Contents 0 About this Guide ...................................................................... 3 Polycom Model Numbers ..................................................................3 Related Documents .............................................................................4 Customer Support ......................[...]

  • Page 6

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 6 1725-36203-001-F.doc User Profiles ....................................................................................... 25 Phone Settings ...................................................................................28 Extension Info ...........................................[...]

  • Page 7

    Contents 1725-36203-001-F.doc 7 Answer a Second Call .................................................................36 Clear Forwarding on a Line .......................................................36 Redial the Last Number you Dialed.........................................36 Silence the Ringing ...............................................[...]

  • Page 8

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 8 1725-36203-001-F.doc Transmit on the Priority Channel ............................................. 47 End a PTT Call .............................................................................47 Change the PTT Volume ............................................................47 An[...]

  • Page 9

    1725-36203-001-F.doc 9 Getting Started with your SpectraLink 8020/8030 Wireless Telephone Overview The SpectraLink 8020/8030 Wireless Telephones is a Wi-Fi handset for workplace telephone systems. By seamlessly integrating with the facility’s telephone system, wirele ss telephone users are provided with high-quality mobile voice communications th[...]

  • Page 10

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 10 1725-36203-001-F.doc Battery Packs Three battery pack models are available: Standard, Extended, and Ultra-Extended. The Standard Nickel Metal Hydride (NiMH) rechargeable handset Battery Pack gives you approximately four hours of talk time or 80 hours of st and-by time. Stand-by time [...]

  • Page 11

    Getting Started with Y our Spec traLi nk 8020/8030 Wireless Telephone 1725-36203-001-F.doc 11 Take care not to short the battery contacts on the Battery Pack with metal objects such as coins, keys or paper clips. Shorting the contacts can cause permanent damage. Battery Pack removal and replacement To remove, press down on the latch on the Battery [...]

  • Page 12

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 12 1725-36203-001-F.doc Features of your SpectraLink 8020/8030 Wireless Telephone The handset operates much like a cell phone, and is programmed by your system administrator to support the features commonly available in an office environment. Orient yourself to your handset’s features[...]

  • Page 13

    Getting Started with Y our Spec traLi nk 8020/8030 Wireless Telephone 1725-36203-001-F.doc 13 1. Earpiece —Delivers audio to the ear. 2. Screen —Displays information relating to the handset’s current mode. See Handset Modes below. 3. Softkeys —Four softkey buttons. A softkey label appears in the display area just above the co rresponding so[...]

  • Page 14

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 14 1725-36203-001-F.doc The Handset Display When first powered on, the handse t screen will display the standby screen. This screen displays a top row of system icons showing the status of the handset, foll owed by two lines for the handset’s extension number and name, a line for date[...]

  • Page 15

    Getting Started with Y our Spec traLi nk 8020/8030 Wireless Telephone 1725-36203-001-F.doc 15 Indicator Function Up and down arrows are di splayed when the menu ha s additional options above or below. Left or right arrows are displayed during editing wh en the cursor may be moved left or right. The location service icon indicates t he Real -Time Lo[...]

  • Page 16

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 16 1725-36203-001-F.doc Softkey Name Displayed during… Press to… Cfg Config Menu Standby mode, second set Open the Config Menu Hold Hold In an active call. Place the call on hold. The line number blinks while the ca ll is on hold. Lock Lock keys Standby mode, first set Lock handset [...]

  • Page 17

    Getting Started with Y our Spec traLi nk 8020/8030 Wireless Telephone 1725-36203-001-F.doc 17 Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines. Press the LINE key to display a menu of available lines and to activate a new call on a selected line. The currently selected line is indicated by an a[...]

  • Page 18

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 18 1725-36203-001-F.doc Handset Modes Standby mode (on-hook) In standby mode, the handset is powered on and is ready to send and receive calls. The extension number is shown on the display and there is no dial tone. In this mode, the handset is conse rving battery power and bandwidth. W[...]

  • Page 19

    Getting Started with Y our Spec traLi nk 8020/8030 Wireless Telephone 1725-36203-001-F.doc 19 Configuration menu mode When user preferences are being configured in the Config menu, the handset is on, but is not active. It cannot receive calls while in the Config menu. The handset will revert to standby mode if there is no activity in configuration [...]

  • Page 20

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 20 1725-36203-001-F.doc Accessories Carrying devices and headsets that ar e specifically designed for your SpectraLink handset may be purchased through your service representative. Carrying Options The following options are available for handset protection and easy access and carrying. [...]

  • Page 21

    1725-36203-001-F.doc 21 Customizing your SpectraLink 8030/8030 Wireless Telephone When the handset is in standby mo de (on but not in use), press the Cfg softkey to display the configuration menu (“Config menu ”). The handset cannot make or receive calls while in the Config men u. This menu allows you to set user preferences and display handset[...]

  • Page 22

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 22 1725-36203-001-F.doc Config menu 2nd level 3rd level 4th level 5th level 6th level Silent Vibrate Loud Soft Custom Vibrate Cadence Off PBX Continuous Short Pulse Long Pulse Ring Delay No Delay 5 Second Delay 10 Second Delay Noise Mode Normal High Severe Ring in Headset Ring in Speake[...]

  • Page 23

    Customizing Your SpectraLink 8020/8030 Wireless Telep hone 1725-36203-001-F.doc 23 Config menu 2nd level 3rd level 4th level 5th level 6th level Push-to-talk † Default Channel Channel 1 …. Channel 24 Subscribed Channels Channel 1 Channel 2 Channel 3 …. Channel 24 PTT Audio Volume Audio Volume  PTT Tone Volume Tone Volume [...]

  • Page 24

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 24 1725-36203-001-F.doc Default settings The profile options on the Config menu may be reset to their default values by the system administrator. These are the default set tings: Setting/profile Silent Vibrate Soft Loud Custom Ring Cadence Off Off PBX PBX PBX Ring Tone Tone 1 Tone 1 Ton[...]

  • Page 25

    Customizing Your SpectraLink 8020/8030 Wireless Telep hone 1725-36203-001-F.doc 25 Toggle options Some menu items have only two options, which operate on a t oggle basis. The current setting is shown below the menu heading on the info line. The other available setting is highlighted in the menu list. Press NavOK to activate the highlig hted setting[...]

  • Page 26

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 26 1725-36203-001-F.doc Ring Settings The Ring Settings option allows the user to set the ring for three separate functions. Telephone Ring is used for usual telephony functions. Message Alert 1 and Message Alert 2 may be used to set different ringing patterns for custom applications. T[...]

  • Page 27

    Customizing Your SpectraLink 8020/8030 Wireless Telep hone 1725-36203-001-F.doc 27 Message Alerts 1 and 2 Message Alerts are used by external applications such as nurse call systems. If such systems are installe d in your facility, you may adjust their ring characteristics to diffe rentiate them from other rings. Contact your system administrator t[...]

  • Page 28

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 28 1725-36203-001-F.doc Phone Settings Extension Info The extension number and extension name are provided. These are programmed by the system administrator and may not be changed by the user. Keypad Autolock The handset may be set to lock the ke ypad automatically when in standby mode.[...]

  • Page 29

    Customizing Your SpectraLink 8020/8030 Wireless Telep hone 1725-36203-001-F.doc 29 Predial must be enabled if you wish to use the Redial feature. See Chapter 3 Using the Basic Features of Your SpectraLink 8020/8030 Wireless Telephone for more information on using the Redial feat ure. Push-to-Talk (PTT) If the system administrator has configured the[...]

  • Page 30

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 30 1725-36203-001-F.doc PTT Vibrate To enhance the alerting of a PTT call, PTT Vibrate may be enabled. When PTT Vibrate is enabled, the handset will vibrate three times whenever a PTT broadcast is received, whether the handset is in standby or in a call. If in a call, the chirp alert wi[...]

  • Page 31

    Customizing Your SpectraLink 8020/8030 Wireless Telep hone 1725-36203-001-F.doc 31 Emergency Dial (SpectraLink 8030 Wireless Telephone only) Emergency Dial will appear if it has been enabled by the system administrator. The Emergency Numb er / Name options allow you to check the number and name that is dialed when the Emerge ncy Dial button is pres[...]

  • Page 32

    [...]

  • Page 33

    1725-36203-001-F.doc 33 Using the Basic Features of your SpectraLink 8020/8030 Wireless Telephone Your SpectraLink 8020/8030 Wireless Telephone is designe d to be used like a cell phone on a publ ic switched telephone network (PSTN). Only one call is active at any given time. The active call has audio associated with it. There may be multiple other[...]

  • Page 34

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 34 1725-36203-001-F.doc • Open the Config menu • Turn on the backlight Turn the Handset On Press and hold the END key until two chirps sound. Turn the Handset Off Press and hold the END key. One chirp will sound. If you are in a call, hang up first, then turn off the handset. Lock t[...]

  • Page 35

    Using the Basic Features of Y our SpectraL ink 8020/8030 Wireless Telephone 1725-36203-001-F.doc 35 Press this button one time. If Emergency Dial is active, an explanatory message will be displayed. When Emergency Dial has been en abled, the handset will dial an emergency number when it is pressed twice within two seconds. The number dialed may be [...]

  • Page 36

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 36 1725-36203-001-F.doc Press the Hold softkey. Press Hold again to resume audio. Answer a Second Call When an incoming call occurs during an active call, the handset will play the second call ringing sound until: • the call is answered • the first call is terminated • the caller [...]

  • Page 37

    Using the Basic Features of Y our SpectraL ink 8020/8030 Wireless Telephone 1725-36203-001-F.doc 37 Change the Ring Volume Press the up/down volume buttons on the side of the handset during ringing, or while the handset is in standby mode. Adjust the Speaker Volume While speakerphone is active, press the up/down volume buttons on the side of the ha[...]

  • Page 38

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 38 1725-36203-001-F.doc Adjust the Headset Volume While the headset is plugged in, press the up/down volume buttons on the side of the handset during the call. Mute/Unmute a Call Press the Mute softkey. When the handset is muted, < Muted > appears on the status line. Press the Mut[...]

  • Page 39

    1725-36203-001-F.doc 39 Using the Advanced Features of your SpectraLink 8020/8030 Wireless Telephone This chapter provides operating instructions for the advanced features of the SpectraLink 8020/8030 Wireless Telephone. This chapter contains instructions on: • Multiple line appearances • Listening to voicemail • Activating installed custom a[...]

  • Page 40

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 40 1725-36203-001-F.doc Place a Call on a Different Line 1. Press the LINE key. 2. Navigate to the desired line and press START. Listen to Voicemail Voicemail may be locally available. If so, when the handset has a voicemail message, the voicemail icon may display. 1. Press START . 2. P[...]

  • Page 41

    Using the Advanced Featur es of Y our SpectraLink 8020/8030 Wireless Telephone 1725-36203-001-F.doc 41 Phonebook Select Name > [special] <new> A Name B Name C Name Spkr Edit Back The phonebook list is sorted alphabetically. If present as shown above, the first item on the list will be a system- wide speed dial number programmed by the syst[...]

  • Page 42

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 42 1725-36203-001-F.doc Edit a phonebook entry 1. Select the name to edit from the phonebook list. 2. Press the Edit softkey to open the Enter Number display and edit the existing number. Use the Clr and Del softkeys as needed. 3. Press NavOK to display the Enter Name display and edit t[...]

  • Page 43

    Using the Advanced Featur es of Y our SpectraLink 8020/8030 Wireless Telephone 1725-36203-001-F.doc 43 Make a speed dial call 1. From standby or while in the speed dial menu, press and h old the corresponding number key on the keypad for one second. The system speed dial key must be pressed for three seconds. 2. The handset will display the name an[...]

  • Page 44

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 44 1725-36203-001-F.doc From the phonebook view number display: Phonebook spdl [x] [Name] number [Extension/number] Spkr Spdl Back 1. Press the Spdl softkey from the view number display in the phonebook. 2. When the speed dial list opens, navigate to an empty slot and press NavOK . This[...]

  • Page 45

    1725-36203-001-F.doc 45 Using the Push-to-Talk Features of your SpectraLink 8030 Wireless Telephone The large button on the left side of t he SpectraLink 8030 Wireless IP Telephone may provide you with either Emergency Dial or PTT as determined and activated by the system administrator. Press this button one time. If Emergency Dial is active, an ex[...]

  • Page 46

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 46 1725-36203-001-F.doc • End a wait period • Select a different PTT channel • End one PTT call and start another one • Receive a PTT call while on a telephone call • Transmit on the priority channel • End a PTT call • Change the PTT volume • Answer a telephone call duri[...]

  • Page 47

    Using the Push-to- tal k Features of Your Spec traLink 8030 Wireless Telephone 1725-36203-001-F.doc 47 Receive a PTT Call while on a Telephone Call Press the END key to end the telephone call. Now you can hear the PTT call. Use PTT Vibrate To enhance the alerting of a PTT call, PTT Vibrate may be enabled on the Config menu. When PTT Vibrate is enab[...]

  • Page 48

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 48 1725-36203-001-F.doc Start a Telephone Call during a PTT Transmission Press the START key and dial the nu mber . PTT transmissions will be pre-empted by the telephone call. Turn off PTT Change to a different profile. (The Silent and Vibrate profiles disable PTT by default.) Subscribe[...]

  • Page 49

    1725-36203-001-F.doc 49 Charger Options Charger Models Three charger models are availa ble for the SpectraLink 8020/8030 Wireless Telephone. The Single Char ger will charge a single handset with an installed Battery Pack. The Dual Charger will charge the handset and a spare Battery Pack. Th e Quad Charger can charge up to four Battery Packs at a ti[...]

  • Page 50

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 50 1725-36203-001-F.doc Charging Status Indicators The handset speaker, handset displa y, and the charger LED (on the Dual and Quad Chargers), indicate charging status or that a Battery Pack failure has been detected. Handset Message/ LED Charging Status Ascending song Occurs when hands[...]

  • Page 51

    Charger Options 1725-36203-001-F.doc 51 Single Charger The Single Charger is designed to allow the handset to remain operational through speakerphone or headset use while the handse t’s Battery Pack is being charged. The handset may also be charged while it is in standby mode or turned off. Place the handset in the Single Charger facing forward. [...]

  • Page 52

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 52 1725-36203-001-F.doc Dual Charger The Dual Charger is designed to charge the Battery Pack in the handset while it remains operational and also cha rge an additional Battery Pack in the rear charging bay. The hand set has charging priority when both slots are occupied. Place the hands[...]

  • Page 53

    Charger Options 1725-36203-001-F.doc 53 Quad Charger The Quad Charger is designed to simultaneously charge four Battery Packs. It may be mounted on a horizontal or vertical surface. The Battery Pack snaps into the charging slot. The LED above the occupied bay indicates the charging status of the Battery Pack in the bay. A flashing LED may indicate [...]

  • Page 54

    [...]

  • Page 55

    1725-36203-001-F.doc 55 Cleaning and Drying the Handset The SpectraLink 8030 Wireless Telephones have been tested for resistance to cleaning chemicals per IEC 60068-2-74 (1999), Exposure of the 8020/8030 handsets to Lysol® or diluted bleach poses little risk of functional or cosmetic damage. • Avoid dropping the handset or knocking it against ha[...]

  • Page 56

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 56 1725-36203-001-F.doc • The following products should NOT be used on the SpectraLink wireless telephones. — Do not use cleaning products containing quaternary ammonium compounds, 2 such as CaviWipes™, CaviWipes™ XL, Cavicide® or Sani-Wipes®, Sani-Cloth, Super Sani-Cloth® an[...]

  • Page 57

    Cleaning and Drying the Handse t 1725-36203-001-F.doc 57 If the wireless telephone does not work after following the steps listed above, contact your dealer for servicing information.[...]

  • Page 58

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  • Page 59

    1725-36203-001-F.doc 59 Safety Information Chargers and Battery Packs It is normal for the Battery Pack to become warm when charging. Chargers operate in a 50° to 85° F (10° to 30° C) e nvironment. Do not expose them to freezing temper atures or direct sunlight. Do not place anything in the charger other than the handset or single Battery Pack [...]

  • Page 60

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 60 1725-36203-001-F.doc Wireless Telephones WARNING: Changes or modifications to this equipment that are not approved by Polycom may cause this equipment to fail to comply with part 15 of the FCC rules, voiding the user’s authority to operate this equipment. WARNING: Polycom products [...]

  • Page 61

    Safety Informati on 1725-36203-001-F.doc 61 Electromagnetic Interference and Compatibility Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded, designed, or otherwise configured for electromagnetic compatibility. Facilities To avoid electromagnetic interference and/or compatibility conflicts,[...]

  • Page 62

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 62 1725-36203-001-F.doc Other medical devices If you use any other personal medical device, consult the manufacturer of your device to dete rmine if it is adequately shielded from external RF energy. Your physic ian may be able to assist you in obtaining this information. Use While Driv[...]

  • Page 63

    Safety Informati on 1725-36203-001-F.doc 63 Specific Absorption Rate (SAR) Information Your wireless telephone is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for h[...]

  • Page 64

    User Guide: SpectraLi nk 8020/8030 Wireless Telephone with SRP 64 1725-36203-001-F.doc (e.g., at the ear and worn on the body) as required by the FCC for each model. While there may be differences between the SAR levels of various phones and at various positions, they all meet th e government requirement for safe exposure. The FCC has granted an Eq[...]

  • Page 65

    1725-36203-001-F.doc 65 Index B Battery Packs ......................................................... 10 Low battery ....................................................... 10 Safety .................................................................59 C Chargers Charging status ................................................ 50 Dual..............[...]