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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Polycom The Remote Control, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Polycom The Remote Control one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Polycom The Remote Control. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Polycom The Remote Control should contain:
- informations concerning technical data of Polycom The Remote Control
- name of the manufacturer and a year of construction of the Polycom The Remote Control item
- rules of operation, control and maintenance of the Polycom The Remote Control item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Polycom The Remote Control alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Polycom The Remote Control, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Polycom service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Polycom The Remote Control.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Polycom The Remote Control item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
PolyCom EX User Manual Aug. 18, 2004 v 1.1 Page 1 of 13 USER MANUAL FOR THE PolyCom EX System Prepared by: M. Dreger Edited by: A. Nickoloff, Manager Service Development & Training August 18, 2004 Version 1.1 If you require assistance, please contact the NORTH Network Support Centre at 1-866-480-2255 or support@northnetwork.com Copyright © NOR[...]
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Page 2
PolyCom EX User Manual Aug. 18, 2004 v 1.1 Page 2 of 13 Table of Contents CHAPTER 1 – GENERAL SY STEM INFORMATION ............................ 3 Using The Remote Control ................................................................................... 3 The Remote ControlThe Remote Control Buttons Explained .................................... [...]
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Page 3
PolyCom EX User Manual Aug. 18, 2004 v 1.1 Page 3 of 13 C HAPTER 1 – G ENERAL S YSTEM I NFORMATION USING THE REMOTE CONTROL The remote control works very much like a television remote control. The remote control is used to move the camera right and left (pan), up and down (tilt), zoom in and out, adjust the volume and make video calls. There are [...]
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Page 4
PolyCom EX User Manual Aug. 18, 2004 v 1.1 Page 4 of 13 The Remote Control Back Snap button Directional Home button Volume Zoom button Mute bt t A uto Camera Delete button Number Dot Preset Picture in Picture (PIP) Far/Near buttons Directory button Call/hang up button Graphics button Help Ke y board button 2 1 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 [...]
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Page 5
PolyCom EX User Manual Aug. 18, 2004 v 1.1 Page 5 of 13 The Remote Control Buttons Explained 1 Snap Button The snap button allows you to preview and send still images to the far site. 2 Directional Buttons The directional buttons allow you to adjust the camera and navigate through menus. 3 Home Button The home button returns you to the main (home) [...]
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Page 6
PolyCom EX User Manual Aug. 18, 2004 v 1.1 Page 6 of 13 17 Preset Button The preset button allows you to store camera positions (when followed b y a number) or delete all stored camera positions. 18 Dot Button The dot button allows you to manually enter a period in an IP address. 19 Number Buttons The number buttons allow you to enter in numbers or[...]
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Page 7
PolyCom EX User Manual Aug. 18, 2004 v 1.1 Page 7 of 13 To ensure that the unit has been connected properly to the network, a green “up arrow” for each network connection will appear on the screen. Note: If any of the network connections have not been made, a red “down arrow” will appear. Once all network connections have been m ade, the ne[...]
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Page 8
PolyCom EX User Manual Aug. 18, 2004 v 1.1 Page 8 of 13 Speed Dialing a Frequently Called Site If you call certain site frequently you can use the Speed Dial option to access the six most recent video calls made from your location. To speed dial a frequently called site: 1. Access the Speed Dial on the Main Menu , by using the red DIRECTIONAL butto[...]
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Page 9
PolyCom EX User Manual Aug. 18, 2004 v 1.1 Page 9 of 13 CAMERA CONTROLS You can control both your camera (Near End) and the camera at the other location (Far End). Near End Camera To adjust your camera, press the NEAR button on the remote control once. The camera icon found in the top right hand corner of the television monitor will point towar[...]
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Page 10
PolyCom EX User Manual Aug. 18, 2004 v 1.1 Page 10 of 13 Camera Presets - Storing It is suggested that all camera presets be done before starting a videoconference. A total of 10 presets are available. Y OUR C AM E R A : The camera icon in the top right corner should be pointing towards you. If not, press the NEAR button. Frame the individual(s) or[...]
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Page 11
PolyCom EX User Manual Aug. 18, 2004 v 1.1 Page 11 of 13 Camera Presets - Deleting Camera presets will remain until they are either changed or deleted. To delete all your presets: 1. Press the PRESET button on your remote. 2. Press the # (number sign) on your remote. The camera presets are now deleted. You cannot delete presets one at a time; you c[...]
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Page 12
PolyCom EX User Manual Aug. 18, 2004 v 1.1 Page 12 of 13 PICTURE-IN-PICTURE (PIP) During a call on a single-monitor system, the PIP displays the camera view at the Near End. This helps you to adjust your own image if you need to. During a call on a single-monitor system, if a remote site shows content, such as a slideshow presentation, the content [...]
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Page 13
PolyCom EX User Manual Aug. 18, 2004 v 1.1 Page 13 of 13 C HAPTER 2 – T ROUBLESHOOTING P ROBLEM P OTENTIAL S OLUTION Monitors are black. The system may be in standby mo de. Pick up the touch se nsitive remote control. The Main Menu screen should appear on the main monitor. The monitors may be turned off. Locate the POWER button(s) on the monitor([...]