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Promise Technology C6101SSWP000000-2 manual

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Table of contents for the manual

  • Page 1

    Copyright Copyright by Promise Technology, Inc. (“Promise”), 1999. No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise. Trademarks All trademarks are the property of their respective holders. Important data protection information You should back up all data before installing a[...]

  • Page 2

    SuperSwap Manual ii Table of Contents Introduction ............................................................................... 1 Specifications ____________________________________ 1 Interface ................................................................................................................... 1 Housing Assembly ..................[...]

  • Page 3

    SuperSwap Manual 1 Introduction Thank you for purchasing Promise Technology’s SuperSwap. The SuperSwap drive housing installs easily into any 5. 25” component bay in your PC. SuperSwap’s drive carrier and housing extend the data storage capabilities of your system by allowing you to easily swap most 3.5” form factor ATA hard drives in and o[...]

  • Page 4

    SuperSwap Manual 2 • 5% to 95% (non - condensing) Warranty • Two years limited parts and labor[...]

  • Page 5

    SuperSwap Manual 3 Key Features The following a re key features of the Promise SuperSwap: Drive Types • Supports standard IDE drives (Ultra ATA, DMA, and EIDE) • Supports Ultra ATA/100 and Ultra ATA/66. ATA RAID “Hot Swap” Support • Supports Promise ATA RAID products allowing “hot swap” under RAID 1, 3, or 5 • Hot swap allows for ea[...]

  • Page 6

    SuperSwap Manual 4 Getting Started This section is designed to help prepare SuperSwap for installation into your personal computer. Please read through this chapter carefully before attempting to install SuperSwap. As a standard precaution when working with hard drives, users should backup any hard drives containing data that may be connected to Su[...]

  • Page 7

    SuperSwap Manual 5 Installing Drive Housing Assembly Installing SuperSwap into your PC is a simple process. There are two basic components involved: installing the housi ng assembly in your system; and installing a hard drive in the drive carrier. Make sure that you’re properly grounded when installing SuperSwap, either by touching a grounded por[...]

  • Page 8

    SuperSwap Manual 6 Figure 2 - 1: SuperSwap Housing Assembly Figure 2 - 2: SuperSwap Housing Assembly Rearview NOTE: If using the SuperSwap solely as a SLAVE device, make certain to connect the end of the IDE Cable (not to the middle) to the SuperSwap Chassis. HDD Cable Connection Power Connector Fan Key Lock LEDs Pivoting Door Assembly Screw Mounti[...]

  • Page 9

    SuperSwap Manual 7 Removing/Installing Drives The Promise SuperSwap is designed to w ork with several Promise ATA RAID controllers that can support RAID 1 (SuperTrak100/66, FastTrak100/66), RAID 3 (SuperTrak100/66), or RAID 5 (SuperTrak100/66). Used with these products and RAID levels, the SuperSwap supports “hot swapping” of hard drives ( mean[...]

  • Page 10

    SuperSwap Manual 8 with two matching sets of numbered stickers. Place one sticker on the front of the drive housing assembly and the matching number ed sticker on the front of the drive carrier. Figure 2 - 3: Drive Carrier Assembly LED Messages This section provides information on how to interpret LED display codes as reported by the SuperSwap 3 wh[...]

  • Page 11

    SuperSwap Manual 9 Usually dark or black, LED lights green when disk is accessed.[...]

  • Page 12

    SuperSwap Manual 10 Troubleshooting Event: The drive status LED is red. Cause: This shows a failed drive. A failed drive may be marked as such because of power failure or m edia access problem (such as a bad sector which fails retry). When a drive in a fault tolerant array is determined to have failed, the remaining drives in the array are internal[...]

  • Page 13

    SuperSwap Manual 11 Fix: Make sure that there is indeed a drive installed correctly in a drive carrier with the power and data cables properly attached. Cause: The drive is not jumpered correctly. Fix: Consult your drive manufacturer’s manual or the drive casing itself and jumper the drive for “single” drive operation. Event: If HDD is set t [...]

  • Page 14

    Appendix A A - 1 Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for two (2) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifi cations; b) the product will be free from defects in material and workmanship under normal use and service. This warranty[...]

  • Page 15

    Appendix A A - 2 Promise does not warrant that any product is free from errors or that it will interface without problems with your computer system. It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly. Promise’s sole responsibility with respect t[...]

  • Page 16

    Appendix B B - 1 Returning Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, con tact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • Product model and serial number (required); • Return shipping address; ?[...]

  • Page 17

    Appendix B B - 2 When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit. In the event of a replacement, the replacement unit will be under warranty for the remainder of the original warranty term from purchase date, or 30 days, whichever is[...]

  • Page 18

    Appendix B B - 3 P/N: C6101SSWP000000 - 2[...]