Promise Technology NS4300N manual

S MAR T S TOR NS4300N Product Manual V ersion 1 .5 SR2/3[...]

SmartStor NS4300N Product Manual ii Copyright © 2007 Promise T echnolo gy , Inc. All Rights Res erved. Copyri ght by Promise T echnology , Inc. (Promi se T echnology ). No part of this manual may be repro duced or transmi tted in any f orm without the expressed, written permission of Promise T echnolog y . T r ademarks Promise , and the Pro mise l[...]

iii Content s Chapter 1: Introduction to SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Th is Manua l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Protocol Sup port . . . . . . . . . . . . . [...]

SmartStor NS4300N Product Manual iv Chapter 4: One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Enablin g One To uch Backu p . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Creating a B ackup Schedu le . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 4 Performin g a One Tou ch Backup . . . [...]

Contents v Chapter 6: PASM, cont. Managing Users a nd Gr oups, cont. Creating a Gr oup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Adding M embers to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Removing Me mbers from a Group . . . . . . . . . . . . . . . . . . . . . . 67 Deleting a G roup . . . . . [...]

SmartStor NS4300N Product Manual vi Chapter 6: PASM, cont. Managing the Netwo rk Connecti on . . . . . . . . . . . . . . . . . . . . . . . . . 8 8 Viewing Network Setup Information . . . . . . . . . . . . . . . . . . . . . 8 8 Making N etwork Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Working wi th Jumbo Frames . . . . . [...]

Contents vii Chapter 7: Technology Backgr ound, cont. Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Automatic Rebuild ing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Partition a nd Fo rmat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 8 RA[...]

SmartStor NS4300N Product Manual viii Appendix B: Maintenanc e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 5 Upgrading th e Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 5 Installing Appli cation P lug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Connectio n Problems After Re[...]

1 Chap ter 1: In troduction to SmartS tor • About This Manual (pa ge 1) • Architec ture (page 2) • Protocol Supp ort (page 2) • Key Bene fits ( page 2) • S pecif ications (page 3) • Com pati ble Ba ckup So ftwar e (pag e 4) • Client O S Support (page 4) • Browser Sup port (page 4) Promise T e chnology’ s SmartS tor NS 4300N is a n[...]

SmartStor NS4300N Product Manual 2 Architecture The Smart Sto r NS4300N’ s architecture is based on the Freescal e MPC8343 microp rocessor and the Promise PDC4071 9 Serial A T A RAID Controller . The Gigabi t Ethernet p ort is used for the da ta transfe r and mana gement. The USB ports are used for a print er , expa nsion drives, and U ninterrupt[...]

Chapter 1: Introduction to SmartStor 3 • SmartS YNC Backup Utility • Setup Wizard U tility Specificati on s • Disk dri ve support: • Four 1. 5 Gb/s o r 3 Gb/s SA T A 3.5-i nch disk drive s • Conforms to Serial A T A 1.0 specifi cation and Serial A T A II: Extensi ons to Serial A T A 1 .0 speci fication (S A T A II, phase I specific ation)[...]

SmartStor NS4300N Product Manual 4 • Har dwa re m oni tor ing of: Compatible Backup Software SmartS tor NS4300N i s comp atible with the follow ing backup sof tware product s: • VERIT AS® NetBac kup/Backup Exec ™ • CA BrightS tor™ARCserve/Ent erprise • LEGA TO® Ne tWorker™ • Syn csort Backu p Ex pres s • Microsof t Backup Sof tw[...]

5 Chapter 2: Inst allation and Setup • Unpa ckin g the S mar tS tor NS43 00N ( page 5 ) • Ins talli ng D isk Driv es (pa ge 7) • Conne cting to the Ne twork (p age 7) • Conne cting the Power (page 8) • Ins talli ng t he S oftwa re (page 8) • Option al. Selecting Y our Network (page 12) • Setting u p the SmartS tor (pa g e 13) • Conn[...]

SmartStor NS4300N Product Manual 6 Figure 1. SmartS tor NS4300N Front V iew Figure 2. SmartS tor NS4300 N Rear V iew Disk Drive Drive Carrier Disk Act ivity LED Power Button Ethernet Activity L ED One T ouch Backup Button Disk S tatus LED Note: This SmartS tor is shown wi thout the front door . System St atus LED Power Connec tion USB Connec tions [...]

Chapter 2: Installation and Set up 7 Installi ng Disk Drives Y ou can pop ulate the Sm artS tor NS4300N with SA T A 1.5 Gb/s or 3.0 Gb/s disk drives. For optimal p erformance, i nstall disk drives of t he same model and cap acity . Y our disk d rives will beco me a RAID V olume on the SmartS tor . T o ins tall disk dr ives: 1. Open th e door on the[...]

SmartStor NS4300N Product Manual 8 Connecting the Power T o power the SmartS tor: 1. Attac h the power cord on the back of the SmartS tor enclosure and pl ug the other end into the pow er source. See Fi gure 2. 2. On the front of the Sma rtS tor , press the pow er button. See Fi gure 1. It t akes ab out a minute to b oot the SmartS tor . When full [...]

Chapter 2: Installation and Set up 9 3. C lick t he Next button to be gin installa tion. The Lic ense Agreement s c reen app ears. 4. Click th e “I accept the te rms...” option , then click th e Next button. The Cu stomer Informati on screen appea rs. 5. T ype a user na me and organ ization name i nto the respecti ve fields or leave them un cha[...]

SmartStor NS4300N Product Manual 10 Click th e Install option fo r: • Anyo ne who uses this computer (al l users) • Only f or me (the current user) Click the Next button. The Re ady to Instal l screen appea rs. 6. C lick t he Insta ll button to pro ceed with i nstallation . When the installa tion is fini shed, the fin al inst allation sc reen a[...]

Chapter 2: Installation and Set up 11 7. C lick t o Finish butt on to close the installe r .[...]

SmartStor NS4300N Product Manual 12 Optional. Selecting Y our Network If your PC has only one network connection , skip to “Setting up th e SmartS tor” on page 13 . If your PC has multip le network conne ctions, you must ensure t hat the SmartS tor , NAS Setup Wizard, and S m artSYNC uti lity are all connected to the same network. T he Configur[...]

Chapter 2: Installation and Set up 13 Setting up the SmartS tor The N AS Se tup W izar d pe rfo rms t he se tup p roc edu res on your Sma rtStor . T o set up y our SmartS tor: 1. From t he Windows S tart menu , choose Programs , then Pro mise NAS Utility , then NAS Setu p Wizard . The N AS Se tup W izar d we lcom e sc reen app ears. 2. From the Cho[...]

SmartStor NS4300N Product Manual 14 Click the Adv anc ed Mode option i f one or more of these c onditions appl y: • Y ou d o not have a DHCP server on your network. • Y ou have a DHCP server but no addresse s are available. • Y ou want to se t the IP addres s manual ly . • Y ou wa nt ma ximum c apaci ty RA ID 0 Volume. • Y ou want to se t[...]

Chapter 2: Installation and Set up 15 The Logi n dialog box appears . 6. T y p e admin into the Pass word field, then click OK . The passwo rd is ca se sen sitiv e. The Selec t a Device Nam e scree n appears. 7. Select a Device Name (drive l etter) to represent the default folde r on the SmartS tor as a netwo rk drive on your PC. The lis t begins w[...]

SmartStor NS4300N Product Manual 16 The Syst em Messag e appears. 8. C lick t he Ye s button to begin the sys tem initiation. The Wiza rd requires several minutes to config ure your SmartS tor , depending on the s ize of your dis k drives. When the Wizard is do ne another Sys tem Messa ge appears. 9. C lick OK to finish th e system initiati on. The[...]

Chapter 2: Installation and Set up 17 Connecting to P ASM The Prom ise Advanced S torage Manage r (P ASM) softw are is factory -installe d on the Smart Sto r system. P ASM runs in the browser on your PC. Y ou can acce ss P ASM: • Direct ly in your b rowser . See p age 18. • Through S martSYNC. See p age 19. Browser Support Choos e one of th e f[...]

SmartStor NS4300N Product Manual 18 P ASM in your Browser T o log into P ASM in your bro wser: 1. S tart your Bro wser . 2. In the Brows er address field, ty pe in the IP addre ss of the SmartS tor . See “Find ing the SmartS tor ’s IP Address” on pa ge 17. Note th at the IP address shown below is only an exam ple. The IP add ress you ty pe in[...]

Chapter 2: Installation and Set up 19 P ASM in SmartS YNC T o log into P ASM in SmartSYNC: 1. In the Windows appl ication tray (lower right c orner of the scre en), double-clic k the SmartSYNC icon (right). SmartSYNC opens with the Server Informa tion ta b displ aye d. 2. C lick t he Op en GUI button (right). Y our default br owser st arts and the [...]

SmartStor NS4300N Product Manual 20 Shutting Down the SmartSt or T o shut do wn the SmartS tor , press and h old the power butto n for five se conds. See Figur e 3. The sys tem status L ED turns red, then goes dark. T o rest art the SmartS tor , press t he power button again. Figure 3. Press and h old the Power button for 5 seconds Power Button Not[...]

21 Chapter 3: Con necting to the SmartStor • Setting u p a Network Dri v e on a Wi ndows PC (pag e 21) • Setting u p a Network Dri v e on a U NIX or Linux PC (p age 24) • Setting u p a Network Dri v e on a M acintosh PC (p age 27) • Conne cting a U SB Printer to SmartS tor (page 31) • Setting u p the Print Server on SmartS tor (page 3 2) [...]

SmartStor NS4300N Product Manual 22 See “Find ing the SmartS tor ’s IP Address” on pa ge 17. The Smart Sto r appears in t he search res ults list. 4. Doubl e-click the SmartS tor to sh ow the Pu blic folder and any other fold ers you have crea ted. SmartS tor (NS4300) found on th e network[...]

Chapter 3: Connecting to the Smart Stor 23 5. Right-c lick the folde r you want and choose Map Ne twor k Dr ive from the dropd own menu. The Map Network Dri v e dialo g box appears . 6. In the M ap Network Driv e dialog box, c hoose a drive letter and click the Finish button. 7. Doubl e-click the My Comp uter icon on y our Windows de sktop.[...]

SmartStor NS4300N Product Manual 24 The fold er on the Sma rtS tor appears unde r My Compute r as a ne twork drive. Y ou can now c opy files to an d from the fol der on the Sma rtSt or . Setting up a Networ k Drive on a UN IX or Li nux PC Before yo u can access the SmartS tor from a UNIX or Linux PC , yo u must configu re the SmartS tor to comm uni[...]

Chapter 3: Connecting to the Smart Stor 25 The UNIX/ Linux protocol enables UNIX and Linux PCs to con nect to SmartS tor . 5. C lick t he File Sharing icon in the t ree. 6. C lick t he Modify tab. 7. Check the Unix/Linux box, then cli c k the OK button. The UNIX/ Linux file s haring enables UNIX an d Linux PCs to access folder s on the Sm artS tor [...]

SmartStor NS4300N Product Manual 26 On the UNIX/Linux PC with Command Line Interface 1. Op en a t ermi nal windo w . 2. Create a n ew folder for the Sma rtS tor . T ype mkdir SmartS tor and pres s Enter . 3. Mount the Sm artS tor . T ype mount 192 .168.1.194:/VOLUME1/PUBLIC/ SmartSto r and press Ente r . Note th at the IP address shown above is onl[...]

Chapter 3: Connecting to the Smart Stor 27 If this i s the first time you accessed this folder , an Auth entication dial og box open s. 5. T ype the user name and password in the respe ctive fields, then cl ick the OK button. The defa ult user name is ad mi n . The default p assword is admin . The use r name and p assword are case sensi tive. Leave[...]

SmartStor NS4300N Product Manual 28 4. Next t o Service, click the Enable option, then click the OK butto n. The Mac intosh proto col enabl es Macintosh PCs to connec t to SmartS tor . 5. C lick t he File Sharing icon in the T ree. 6. C lick t he Modify tab. 7. Check the Macintosh bo x, then click the OK button. The Mac intosh file sh aring enables[...]

Chapter 3: Connecting to the Smart Stor 29 On the Macint os h PC 1. From the Go menu , choose Connect to Serv er . 2. In the Con nect to Server dia log box, typ e af p://192.168.1.1 94 and clic k the Connect button. Note th at the IP address shown below is only an exam ple. The IP add ress you typ e in the dial og box on your Macintos h will be dif[...]

SmartStor NS4300N Product Manual 30 4. In the NS430 0 dialog box, cli ck the folde r you want, the n click the OK butto n. 5. In the N S4300 We lcome screen, click the OK button .[...]

Chapter 3: Connecting to the Smart Stor 31 A windo w opens on the M acintosh desk top to access the folder on the SmartS tor . Y ou can now c opy files to an d from the fol der on the Sma rtSt or . Connecting a USB Printer to SmartS tor T o connec t a USB printer to the SmartS tor: 1. Set up yo ur printer accord ing to the prin ter ’s Setup Gu id[...]

SmartStor NS4300N Product Manual 32 Setting up the Print Server on Smart Stor T o set up t he SmartS tor ’s print server: 1. Start P ASM . See “P ASM in you r Browser” on page 1 8 or “P ASM in SmartSYNC” on page 19 . 2. In the T ree, on the lef t side of the P ASM screen, cli ck the + beside th e File & Print icon to e xpand the T ree[...]

Chapter 3: Connecting to the Smart Stor 33 If the C onnect to dialo g box appears , type the user name a nd pas sword in the resp ective fields, then click the OK button. The defa ult user name is ad mi n . The default p assword is admin . The use r name and p assword are case sensi tive. 5. Right-c lick th e usbptr1 icon fold er and choos e Conne [...]

SmartStor NS4300N Product Manual 34 7. I n th e Add P ri nter Wiza rd, c li ck th e Man uf act urer and m ode l nam e of your USB printer , then c lick the OK butt on. 8. In the Add Printer Wizard , click t he OK butto n. 9. T o verify printer inst allation, in th e Windows S tart menu , choose Setting s , then Print ers and Faxe s . The Printe rs [...]

Chapter 3: Connecting to the Smart Stor 35 3. C lick t he Forward button. 4. In the N a me fiel d, type a name f or the printer , such as NAS_printe r , a des cri ption , an d cli ck the Fo rw ard button. 5. From the Select a queu e type dropdo wn menu, choo se Netwo rk Wind ows (SMB) . 6. Scroll th e list and click the triangle icon b eside NS430 [...]

SmartStor NS4300N Product Manual 36 The use r name and p assword are case sensi tive. The Printe r Model dialog box opens. 8. From the dropdown m enu, choo se the manu facturer of you r printe r . From the model list, highlight th e model of y our compu ter . Then cl ick the Forw ard button. 9. Clic k the Fin ish button.[...]

Chapter 3: Connecting to the Smart Stor 37 USBP TR01 is added to your printer li st. Setting up Macintosh Printing T o set up p rinting on a M acintosh PC: 1. F rom the Ap ple Me nu, choo se System Preferences . 2. Doubl e-click the Print & Fax icon. 3. C lick t he Setup Printers button. 4. In the Prin ter List, click th e Add icon. The Printe [...]

SmartStor NS4300N Product Manual 38 7. T ype the user name and password in the respe ctive fields, then cl ick the OK button. The defa ult user name is ad mi n . The default p assword is admin . The use r name and p assword are case sensi tive. The pr inter list disp lays a new p anel. 8. Highl ight the USBPTR01 in the lis t. USBPR T01 represents t[...]

Chapter 3: Connecting to the Smart Stor 39 1 1. Click the Add bu tton. USBP TR01 is added to your printer li st. Connecting a USB Drive T o connec t a USB drive to the Smar tS tor , atta ch the USB cabl e from your external drive to one of the USB connect ions on the bac k of the Sm artS tor . If you have a USB memory stick , attach it directly t o[...]

SmartStor NS4300N Product Manual 40 usb disk folder d oes not appear . See “Formatting an External USB Dr ive or Memory S tick” on p age 83. Windows PC The USB drive appears as a folder on the Sm artS tor when you cre ate a network drive on a Windows PC . Follow the proced ure “Setting up a Ne twork Drive on a Win dows PC” on pag e 21, but [...]

Chapter 3: Connecting to the Smart Stor 41 Linux PC The USB drive appears as a folder on the Sm artS tor when you cre ate a network drive on a Linux PC. Follow the pr ocedure “Setting u p a Network Driv e on a U NIX or Linux PC” o n page 24, but c hoose the USBDISK folde r instead of t he PUBLIC folder . Macintosh PC The USB drive appears as a [...]

SmartStor NS4300N Product Manual 42 Disconnecting a USB Drive T o disco nnect a USB driv e or memory stic k from the SmartS tor: 1. Be sure th at no files o n the USB drive o r memory stick are still o pen. 2. Unplu g the USB drive o r memo ry stick from the SmartS tor . The Smart Sto r automatically unmounts the USB drive or m emory stick.[...]

43 Chapter 4: On e T ouch Back up • Enabl ing One T ouch Bac kup (page 43 ) • Creatin g a Backup Schedul e (page 44 ) • Perform ing a One T ou c h Backu p (page 45) • V iewing Y our Backup Fil es (page 46) • Restoring Y our Backu p Files (p age 47) One T o uch Back up enables you to make a q uick, autom ated backup of a select ed folder o[...]

SmartStor NS4300N Product Manual 44 3. On the On e T ouch Backup tab, clic k the Enable b utton for One T o uch Backup Services, then c lick the OK button. Creating a Backup Schedule For each folder you w ant to back up, yo u must c reate a backup s c hedule . T o create a Backup Schedule i n SmartSYNC: 1. On the Windows desk top, double-cli ck the[...]

Chapter 4: One Touch Bac kup 45 • If yo u chose daily , choose the ti me of day in the hour (24-hour clock) and min utes dropdow n menu. • If yo u chose weekly , choose th e time of day and day of the week in the hour (24-hour cl ock), minutes, and day dropdown me nus. 10. Cl ick the Finish bu tton. Y our Backup Schedule appears in the Schedule[...]

SmartStor NS4300N Product Manual 46 Within m oments, the folders you specified a re backed up on to the SmartS tor . The One T ouch Backup fun ction backs u p all of the fo lders on your PC for which you create d a backup schedu le. V i ewing Y our Backup Files T o view your backup fil es on the SmartS tor: 1. On the Windows PC de sktop, d ouble-cl[...]

Chapter 4: One Touch Bac kup 47 Restoring Y our Backup Files T o restor e backup files fro m the Sma rtSt or to your PC: 1. On the Windows PC, open SmartSYNC and click th e Restore tab. 2. In the Sou rce field, ch oose the fol der that cont ains the back up files tha t you want to res tore. In the Sou rce field, fol ders are i dentified by their ne[...]

SmartStor NS4300N Product Manual 48 In the Folder Li st, folders are identi fied by their file structu re as it was copied from yo ur PC. The lowe st folder i n the structur e is the one that actually cont ains the files. 4. Choos e a restore loca tion: • Original l ocation – The s ame folder on yo ur PC from which the files were c opied for th[...]

49 Chapter 5: SmartSYNC • Openin g the SmartSYNC Win dow (p age 49) • Choos ing a Language (p age 49) • Closi ng the Sma rtSYNC Window (p age 50) • Quittin g SmartSYNC (page 5 0) • Display ing the SmartS tors on your N e twork (p age 50) • S tarti n g P AS M ( page 5 0) • Conne cting a Network Drive (p age 52) • Deleti ng Device (Ne[...]

SmartStor NS4300N Product Manual 50 Closing the Sm artSYNC Window T o cl ose t he Sm art SYNC wind ow , cli ck th e X (c lose ) ic on a t the t op ri ght cor ner of th e wi ndo w . The Smart SYNC window clos es but the util ity continues t o run. T o open the SmartSYNC window again , double-click the SmartSYNC icon in the applic ation tray . Quitti[...]

Chapter 5: S martSYNC 51 Y our default br owser st arts and the P ASM login s creen displays. 3. T ype the user name and pas sword in the re spective fiel ds, then click the Login butt on. The defa ult user name is ad mi n . The default p assword is admin . The use r name and p assword are case sensi tive. For more information abou t P ASM, see “[...]

SmartStor NS4300N Product Manual 52 Connecting a Network Drive T o acce ss the folders you create on the Sma rtS tor , you must mak e them netw ork drives on your PC. See “Ad ding a Folde r” on page 76. T o connec t a folder on t he Smar tS tor as a ne twork drive: 1. Open the Sm artSYNC window . 2. Highligh t the SmartS tor in the serve r list[...]

Chapter 5: S martSYNC 53 Deleting Devi ce (Network Drive ) Records T o dele te a drive record only af fects SmartSYNC. Deleting a drive record do es NOT dele te your network drive under My C omputer and it do es NOT af fect the data stored in yo ur SmartS tor ’s fo lders. T o dele te a device record: 1. Open the Sm artSYNC window . 2. Highl ight [...]

SmartStor NS4300N Product Manual 54 Desti nations are identi fied by drive letters and correspond to a speci fic folder on the Sm artS tor . 5. Click th e folder you wa nt to backup in the Folder List. Click the + icon to e xpand the file tree. A checkm ark appears besi de the selecte d folder . The backup wil l include t he folder you choose a nd [...]

Chapter 5: S martSYNC 55 Performi n g a Restore A Restore c opies folders from the SmartS tor to your PC. T o perfo rm a Restore of a chosen folde r: 1. Open the Sm artSYNC window . 2. Highl ight a server in the Server List. 3. C lick t he Restore ta b. 4. C hoo se a So urc e. Sources are identifie d by drive letters and c o rresp ond to a s pecifi[...]

SmartStor NS4300N Product Manual 56 When yo u are ready pe rform the backup , click the T ools menu an d choose Restore > S tart . Scheduling a Backup A Backup copies folders from your PC to the SmartS tor . T o schedu le the back up of a selec ted fo lder: 1. Open the Sm artSYNC window . 2. C lick t he Schedule t ab. 3. C lick t he Create butto[...]

Chapter 5: S martSYNC 57 9. C hoo se a s ett ing : • If yo u chose hours, choose th e number of h ours from the dropdown menu. • If yo u chose daily , choose the ti me of day in the hour (24-hour clock) and min utes dropdow n menu. • If yo u chose weekly , choose th e time of day and day of the week in the hour (24-hour cl ock), minutes, and [...]

SmartStor NS4300N Product Manual 58 Setting the Default Browse r for P ASM T o set the default browse r for P ASM: 1. Open the Sm artSYNC window . 2. Click the Option me nu and choos e Browser Path... The Setup Browser Path dia l og box d isplays. 3. C lick t he ... button, th en navigate to th e browser’s .exe f ile. 4. Highl ight the brow ser ?[...]

59 Chapter 6: P ASM • Conne cting to P ASM (below) • Choos ing a Language (p age 62) • Navigati ng in P ASM (page 62) • Setting u p SmartS tor with the Setu p Wizard (page 6 3) • Managi ng Users and Gro ups (pa ge 65) • Managi ng File & Print Servi c es (p age 70) • Managi ng RAID V olumes (pa ge 79) • Managi ng Backups (p age 8[...]

SmartStor NS4300N Product Manual 60 P ASM in your Browser T o log into P ASM in your bro wser: 1. S tart your Bro wser . 2. In the Brows er address field, ty pe in the IP addre ss of the SmartS tor . See “Find ing the SmartS tor ’s IP Address” on pa ge 17. Note th at the IP address shown below is only an exam ple. The IP add ress you ty pe in[...]

Chapter 6: PASM 61 P ASM in SmartS YNC T o log into P ASM through Sma rtSYNC: 1. In the Windows appl ication tray (lower right c orner of the scre en), double-clic k the SmartSYNC icon (right). SmartSYNC opens with the Server Informa tion ta b displ aye d. 2. C lick t he Op en GUI button (right). Y our default br owser st arts and the P ASM login s[...]

SmartStor NS4300N Product Manual 62 Choosing a Language T o cho ose a lan guage, clic k the Langua ge menu in the P ASM Header a nd choose the languag e you prefer . Navigating in P ASM The T ree is t he primary navi gation tool i n P ASM. Categories of functions li sted with a + s ign before the icon. Icons f or specific fun ctions are list ed und[...]

Chapter 6: PASM 63 Setting up SmartS tor with the Setup Wizard If you u sed the NAS Setup Wiz ard utility to s et up your SmartS tor , you d o not need to run the Setup Wi zard in P ASM. If you h ave not yet set up your SmartS tor: 1. In the T ree, click the + be sid e th e Wiza rd icon, then on the Setup Wizard icon to display the Setu p Wizard sc[...]

SmartStor NS4300N Product Manual 64 1 1. Check the En able box to t he right of the services you plan to use. • Window s – Enables f ile acce ss from Window s PCs. Also requi red to use the Sm art S to r as a pr int serv er . • Unix /L inu x – Enables file access fro m Unix an d Linux PCs • Macintos h – Enables file access from Mac into[...]

Chapter 6: PASM 65 Managing Users and Groups This ca tegory incl udes the foll owing to pics: • V iewing a List of Users (page 65) • Cr eati ng a U ser (page 6 5) • Cha ngin g th e Admi nist ra tor ’s Passw ord (pag e 65) • Chang ing a User's Passw ord (p age 66) • Deleti ng a Us er (page 66) • V iewing a List of Groups (p age 66[...]

SmartStor NS4300N Product Manual 66 3. C lick t he Change Password tab. 4. T ype a new p assword into the fields provi ded. 5. C lick t he OK button. If you fo rget your new p assword, you reset the Sm artS tor to the defaul t Adminis trator ’s p assword. See “Restoring t he Default Pass word” on page 124. Changing a User's Pa ssword T o[...]

Chapter 6: PASM 67 Creating a Group Group s are comp osed of users. Y ou can assi gn permissions to a group, th e same a s you w ould do w ith individua l users. Y ou can cre ate up to 256 groups. T o crea te a group: 1. In the T ree, click the + be sid e th e Users & G roups ic on. 2. C lick t he Group Manag ement icon. 3. C lick t he Create t[...]

SmartStor NS4300N Product Manual 68 Deleting a Group Y ou must remov e all memb ers from the group before you can delete the gro up. See “Re m oving M embers from a G roup” on p age 67. T o de let e a g roup : 1. In the T ree, click the + be sid e th e Users & G roups ic on. 2. C lick t he Group Manag ement icon. 3. C lick t he Delete ta b.[...]

Chapter 6: PASM 69 6. If yo u chose Limite d Quota, typ e a number i nto the field pr ovided. This n umber repres ents how many MB o f data th e user or g roup can ac cess. 7. C lick t he OK button. Note If you set different size quot as for the user a nd the group, Smar tStor wi ll us e th e sma ller quo ta.[...]

SmartStor NS4300N Product Manual 70 Managing File & Print Servic es This ca tegory incl udes the foll owing to pics: • Settin g up Wind ows Access (p age 70) • Set ting up U NIX/ Lin ux Ac cess (page 7 1) • Set ting up f or Mac int osh A cce ss (page 72) • Setting u p for FTP Access (p age 73) • Setting u p your Print Server (p age 74[...]

Chapter 6: PASM 71 8. Option al. If you chose an Workg roup, enter the Workgrou p name into t he field pro vided: See your Network Adminis trator for he lp with this i nformation . 9. C lick t he OK button to sa ve your setting s. 10. I n the Tree, click t he + besid e th e Sharing Setup icon. 1 1. Click the W indows Sharing tab. 12. Ch oose a fold[...]

SmartStor NS4300N Product Manual 72 7. C lick t he OK button to sa ve your setting s. 8. In the T ree, click the + be sid e th e File Sharing icon. 9. C lick t he Modify tab. 10. Fr om the Folder name drop down menu, ch oose the fol der you want to access . 1 1. Check the UNIX/L inux box. 12. Cl ick the OK button to save your s ettings. 13. I n the[...]

Chapter 6: PASM 73 Setting up for FTP Access Follow this proc edure to set up FTP access for y our folders : 1. In the T ree, click the + be sid e th e File & Print icon. 2. C lick t he Protocol Control icon. 3. C lick t he FTP Sharing tab. 4. C lick t he Enable option button be side Service s. 5. T ype a Comman d Port number into the field pro[...]

SmartStor NS4300N Product Manual 74 Setting up your Print Serve r Follow this procedure to set up the Sma rtSt or as a printe r server : 1. In the T ree, click the + be sid e th e File & Print icon. 2. C lick t he Protocol Control icon. 3. C lick t he Windows t ab. 4. C lick t he Enable option button be side Service s. 5. C lick t he OK button [...]

Chapter 6: PASM 75 The media content directory is /VO LUME1/PLUGINAPP/DLNA/. Th is is a shared folder created when you inst all the DLNA plug -in. The direc tory has three s ub- director ies: PICTURE, MUSI C , and VIDEO. With the DLNA plug-in, SmartS tor support s these media formats: • Picture – bm p, gif , jpg, jpeg, png, tif • Music – mp[...]

SmartStor NS4300N Product Manual 76 Adding a Folder A folder i s the entity that appea rs as a Netwo rk Driv e on your PC. T o add a folder: 1. In the T ree, click the + be sid e th e File & Print icon. 2. C lick t he File Sharing icon. 3. C lick t he Create tab. 4. From the V olume dropd own menu, cho ose the RAID V olume in whic h you want to[...]

Chapter 6: PASM 77 Setting up Windows Sharing for a Folder Window s sharing a ssigns u ser access th e folders on y our SmartS tor . By defaul t all us ers and g roups h ave r ead -onl y acc es s. T o set up W indows shari ng for a folder: 1. In the T ree, click the + be sid e th e File & Print icon. 2. C lick t he Sharing Setup icon. 3. C lick[...]

SmartStor NS4300N Product Manual 78 Be sure th e UNIX/Linux se rvice is runnin g for this fol der . See “Setting up UNIX /Linu x Ac cess ” on pag e 71. Setting up FTP Sharing for a Folder FTP shari ng assigns us er access the fold ers on your SmartS tor . By default all user s and groups have read-onl y access. T o set up F TP sharing for a fo [...]

Chapter 6: PASM 79 Managin g RAID V olum es This ca tegory incl udes the foll owing to pics: • V iewing RAID V olume S tatus (page 7 9) • V iewing Disk Drive Informa tion (page 80) • Creatin g a RAID V olume (page 80) • Desig nating a S pare Drive (page 81) • Migrati ng a RAID V olume (pag e 81) • Deleti ng a RAID V olume (p age 82) •[...]

SmartStor NS4300N Product Manual 80 Vi ewing D isk Drive Information T o view information abou t a disk drive: 1. In the T ree, click the + be sid e th e RAID & File System icon . 2. C lick t he RAID Management icon. The RAID S tatus t ab disp lays the cu rrent RAID system and its status. 3. In the D isk List, doub le-click a dis k drive icon. [...]

Chapter 6: PASM 81 Designating a S pare Drive If yo u have an unassigne d disk drive, y ou can assi gn it as a spare dri v e. For more info rmation, see “S pare D rive” on page 107 and “Automatic Rebuildi ng” on p age 108. T o assig n a spare d rive: 1. In the T ree, click the + be sid e th e RAID & File System icon . 2. C lick t he RAI[...]

SmartStor NS4300N Product Manual 82 Deleting a RAID V olume T o delete a RAID V olume: 1. In the T ree, click the + be sid e th e RAID & File System icon . 2. C lick t he RAID Management icon. 3. C lick t he Delete ta b. 4. Click th e option button b eside the RAID V olume you wan t to delete. 5. C lick t he OK button. 6. In the c onfirmation b[...]

Chapter 6: PASM 83 Vi e wing an External USB Drive or Memory S t ick T o view a USB drive or memo ry stick at tached to the SmartS tor: 1. In the T ree, click the + be sid e th e RAID & File System icon . 2. C lick t he RAID Management icon. The USB drive or memory sti c k appe ars as a USB External Disk 3. C lick t he File System Mana gement i[...]

SmartStor NS4300N Product Manual 84 Managing Backups This ca tegory incl udes the foll owing to pics: • V iewing a List of Snapshot Backup s (page 84) • Settin g up a Snap shot Back up (page 84) • Schedul ing a Snap shot Backup (p age 85) • Recoveri ng Snapsh ot Backups (p age 85) • V iewing the NAS Replication Sche dule (page 86) • Set[...]

Chapter 6: PASM 85 Scheduling a S nap shot Backup T o schedu le a Snapsho t Backup: 1. In the T ree, click the + be sid e th e Backup icon. 2. C lick t he Snaps hot Backup icon . 3. C lick t he Schedule t ab. 4. Click the opti on you want from the Schedule T ype list. • Disable – N o snap shots will be taken. • Do it at once – Snap shots w [...]

SmartStor NS4300N Product Manual 86 Vi ewing the NAS Replication Schedule NAS Repli cation is a fea ture that uses on e SmartS tor to backup t he data on another Sm artS tor . The two Sm artS tor systems mus t be on the sam e network. T o view the NAS Replicati on schedule: 1. In the T ree, click the + be sid e th e Backup icon. 2. C lick t he NAS [...]

Chapter 6: PASM 87 6. Under Sc hedule, click the optio n button for th e schedule typ e you w ant: • Disable – Disable s N AS Replic ation • Do it at once – Perfor ms a NAS Replic ation when you click the OK button. • Time interval by hour – Set an hourly interval for NAS Re plications to happen. • Daily – Set s the tim e of day whe[...]

SmartStor NS4300N Product Manual 88 Managing the Network Connection This ca tegory incl udes the foll owing to pics: • V iewing Network Setup Informa tion (page 88) • Making Network Settings (page 88 ) • Work ing with Jumbo Frames (page 89) • Setting u p your DDNS Serv ice (page 90 ) Vi ewing Network Setup Information T o view network setup[...]

Chapter 6: PASM 89 8. Option al. If you chose Specify an I P address , en ter the followin g settings in the fiel ds provided: • IP Address • Subne t Mask • Defaul t Gateway IP Address • Prima ry Domain Name Server IP Address • Seconda ry Domain Na me Server IP Addres s See you r Network Admi nistrator for help in making t hese settings. [...]

SmartStor NS4300N Product Manual 90 Setting up your DDNS Se rvice The Dy namic Doma in Name Server serv ice enable s you to keep th e same domain name even t hough your IP address c hanges. Y ou must regi ster with Dynam ic N etwork Servic es in order to obt ain your domain name, u ser name, and p assword. Follow this procedure to set up the DDNS s[...]

Chapter 6: PASM 91 Making Management Settings This ca tegory incl udes the foll owing to pics: • V iewing Service S tatus ( page 91) • V iewing the Event Log (page 92) • Setting u p SMTP Authenticat ion (page 92) • V iewing the Email Alert List (p age 93) • Add ing an E mail Aler t Rec i pient (pag e 93) • Deleti ng an Email A l ert Rec[...]

SmartStor NS4300N Product Manual 92 Vi ewing the Event Log The eve nt log keep s a log of the 20 most re cent event s on the SmartS tor . Y ou can us e this informati on to review y our actions and to diagnose problems. T o vi ew th e Ev ent Lo g: 1. In the T ree, click the + be sid e th e Manageme nt ic on. 2. C lick t he Event Log icon . A list o[...]

Chapter 6: PASM 93 Vi ewing the Email Alert List The Smart Sto r will send al erts v ia email to the recipient s you designa te. T o view a list of Email Alert recipient s: 1. In the T ree, click the + be sid e th e Manageme nt ic on. 2. C lick t he Mail Alert icon . The lis t of recipient s displays on the Mail List t ab. See “Che cking Y our Em[...]

SmartStor NS4300N Product Manual 94 Enabling and Disa bling the Buzzer The Smart Sto r has a buzz er that sounds w hen the Sma rtS tor is f inished b ooting and wh en a problem is detected. Th e buzzer is ena bled by defa ult. Prom ise r ecomm end s tha t yo u leav e th e buz zer enabl ed. T o disabl e the buzzer : 1. In the T ree, click the + be s[...]

Chapter 6: PASM 95 Setting up a UPS T o set up a UPS: 1. Attac h the APC UPS to one of the SmartS tor ’s USB ports. 2. In the T ree, click the + be sid e th e Manageme nt ic on. 3. C lick t he APC UPS ic on. 4. C lick t he Setup tab. The Setup tab enabl es you to tell t he SmartS tor how and when to shut down after a power failure. Click the opti[...]

SmartStor NS4300N Product Manual 96 Managing Services This ca tegory incl udes the foll owing to pics: • Settin g System Date and T ime (pag e 96) • Runni ng the Network T ime Protocol (p age 96) • V iewing the Resu lts of NTP Sy nchronization (page 97) • Reboo ting the Sm artS tor (page 97) • Shutting Down the SmartS tor (page 98) • Re[...]

Chapter 6: PASM 97 8. Under Sc hedule, choose one of the opti ons: • Disable – Disable s N TP synchro nization • Do it at once – Perfor ms a synchron ization wh en you click t he OK button. • Time interval by hour – Set an hourly interval for a synchronizati on to happen. • Daily – Set s the time of day when the synch ronization h a[...]

SmartStor NS4300N Product Manual 98 Shutting Down the SmartStor The only time you n eed to shut dow n the SmartS tor is to replac e the disk driv e coolin g fan or the po wer supply . See “Appendi x B: Maintena nce” on p age 145. During and after t he shutdo wn, none of your folde rs will be accessibl e from your netw orke d PCs . Using P ASM T[...]

Chapter 6: PASM 99 Vi ewing System Information T o vie w system inf ormation: 1. In the T ree, click the + be sid e th e System icon. 2. C lick t he System Informati on icon . 3. C lick t he System Informati on tab. System Information i n cludes : • Oper atin g Sy stem – Embedded Linux • Firmware V ers ion – Chang es when you upgrade the fi[...]

SmartStor NS4300N Product Manual 100[...]

101 Chapter 7: T echnolog y Backgrou nd • Int rodu cti on t o RAI D (b elow ) • Choos ing a RAID Level (page 106 ) • S pare Drive (page 107) • Partiti on and Format (p age 108) • RAID V olume Mi gration (p age 109) Introduction to RAID RAID ( R edunda nt Array of Indepen dent Disks) a llows multiple d isk drives to be combin ed together i[...]

SmartStor NS4300N Product Manual 102 RAID 0 – Stripe When a RAID V olume is striped, the rea d and write blocks of dat a are interleaved betwee n the sectors o f multiple di sk drives. Perfo rmance is incr eased, sinc e the worklo ad is balance d between drive s or “mem bers” that form th e RAID V olume . Identic al drives are recomme nded fo[...]

Chapter 7: Tec hnology Background 103 RAID 1 – Mirror When a RA ID V o lume is mi rror ed, ide ntic al data i s wri tte n to a pai r of disk dri ves, while reads are perf ormed in p arallel. T he reads are p erformed using e levator seek an d load balancing techniques w here the wo rkload is dis tribute d in the mos t ef ficient m anner . Whiche [...]

SmartStor NS4300N Product Manual 104 RAID 5 – Block Striping with Dis t ributed Parity RAID 5 organize s block dat a and pari ty data a cross the disk drives. Ge nerally , RAID lev el 5 tends to exhibit lower random wr ite performa nce due to the heavy worklo ad of parity recalculation for each I/O. RAID 5 work s well for file, dat abase, applic [...]

Chapter 7: Tec hnology Background 105 RAID 10 – Mirror / S tripe Mirror/S tripe combines both of the RAID 0 and RAID 1 types. RAID 10 can increas e performanc e by reading an d writing da ta in para llel while p rotecting dat a with d uplication. At le ast four disk dr ives are needed for RAID 10 to b e installed . With a fo ur-disk-drive RAID V [...]

SmartStor NS4300N Product Manual 106 Choosing a RAID Level There are several iss ues to consid er when choosing the RAID leve l for your V olume. The fo llowing di scussion su mmarizes som e advant ages, disadva ntages and app lications fo r each choice. RAID 0 Recom mended applications fo r RAID 0: •I m a g e E d i t i n g • Pre-Press A pplica[...]

Chapter 7: Tec hnology Background 107 RAID 5 Recom mended applications fo r RAID 5: • Fil e an d Ap pli cati on s erver s • WWW , E-mail, and News servers • Int rane t se rve rs RAID 10 Recom mended applications fo r RAID 10: • Imaging applicatio ns • Dat abase se rvers • General fileserver Spare Drive A spar e is a disk drive th at has[...]

SmartStor NS4300N Product Manual 108 Y ou must de signate a disk drive as a S pare. By d efault, and un assigned d i sk drive is Free. Use P ASM to designat e the Free disk d rive as a S pare. See Maint aining a sp are drive is a g ood precaution to protect your R AID V olume integrity in the event o f disk drive fai lure. Automatic Rebuilding When[...]

Chapter 7: Tec hnology Background 109 RAID V olume Migration Migrati on is the process of: • Cha ngi ng th e RA ID le vel • Addin g disk driv es but keeping the same RAID le vel In the m igration process , the existing RAID V olume is called the Source . The propo sed RAID V olume is called the Ta r g e t . Each ta rge t RA ID V o lume has cert[...]

SmartStor NS4300N Product Manual 110 RAID 5 A RAID 5 source V olume can mig rate to the fol lowing targ et RAID levels: RAID 10 A RAID 10 source V olume can not migrate o r add more disk drives. T a rget Requirement s RAID 0 Can use same numb er of disk drive s. RAID 5 Add a di sk drive.[...]

111 Chapter 8: T rou bleshooting • Respondi ng to an Audib le Alarm (pag e 1 1 1) • Che cki ng t he S yste m St a tus LED (page 1 12 ) • Check ing Disk S tatus LE Ds (page 1 12) • Repla cing a Faile d Disk D rive (page 1 13) • Che cki ng R AID V o lum e S ta tus in P ASM (pag e 1 13) • Checkin g File System S tatus in P ASM (page 1 15) [...]

SmartStor NS4300N Product Manual 112 Checking the System S tatus LED The Smart Sto r system statu s LED (se e Figure 1 .) reports the c ondition of the Enclosu re fan and pow er supply: • Green – Normal En closure functi on • Amber – There is a prob lem wit h the fan o r po wer supp ly • Red – The fan, power supp ly , or file system has[...]

Chapter 8: Troubleshooting 113 Replacing a Fail ed Disk Drive If a dis k drive fails, t he Disk S tatus LED is red. See Figur e 1. If t he disk drive belongs to a RAID V olume, th e V olume goes C ritical or Of fline. See “Chec king RAID V olume S tatus i n P ASM” on pag e 1 13. Repla c e the failed dis k drive with a new disk drive of the same[...]

SmartStor NS4300N Product Manual 114 Figure 2. P ASM reports a Critical RAID Volum e SmartStor Responds to a Critical RAID V olume How the SmartS tor respond s to a Criti cal RAID V olume depends on t he RAID level o f your V olume and wh ether you have a spare dri v e avail able: • For a RAID 1 V olume or a three-d rive RAID 5 V olume, if a spar[...]

Chapter 8: Troubleshooting 115 When the SmartS tor’s memory doe s not recogn ize the RAID V olume, s o P ASM displ ays the R AID Volume as inva lid . See F igu re 3. Use the Re cover function to validate the RAI D V olume. The Reco ver tab is on ly active when an inval id RAID V olume is p resen t and can be recovered. Figure 3. An invalid RAID V[...]

SmartStor NS4300N Product Manual 116 T o vie w File Sy stem st atus: 1. Start P ASM . See “P ASM in yo ur Brow ser ” o n pa ge 60 . Or see “P ASM in SmartSYNC” o n page 61. 2. In the T ree, click the + be sid e th e RAID & File System icon . 3. C lick t he File System Mana gement icon. 4. Look fo r the RAID V olume icon o n the File Sys[...]

Chapter 8: Troubleshooting 117 Figure 4. The P ASM Event Log 4. Check th e Event Log fo r reports of disk drive failure or other pro blems. Responding to Event s All even ts are reported in the Event Log . Most event s are simply repo rts that the SmartS tor is respondi ng to your co mmands. Many e v ents are also reported via email. The SmartS tor[...]

SmartStor NS4300N Product Manual 118 File syst em ca pacity us age of vol ume X is over 90%. Reduce the number or siz e of the file s or expa nd the volume s ize. See “ Migrating a RAID V olume” on page 81. File syst em ca pacity usag e of volu me X is 100%. Rebuild ing file syste m ... The file s ystem is bein g rebuild by us er action. NAS Re[...]

Chapter 8: Troubleshooting 119 System was shut down abnormall y . The Smar tS tor shut down inco rrectly the last time. See “Shutting Down the Sma rtS tor” on p age 98. CPU temperature is higher than 50°C/12 2°F . Syste m will shut d own. Allow the Sm artS tor to cool for se veral mi nutes. Then restart t he SmartS tor and check s ystem tempe[...]

SmartStor NS4300N Product Manual 120 Checking Enclosure S tatus in P ASM T o ch eck En clos ure sta tus : 1. Start P ASM . See “P ASM in yo ur Brow ser ” o n pa ge 60 . Or see “ P ASM in SmartSYNC” o n page 61. 2. In the T ree, click the + be sid e th e System icon. 3. C lick t he System Informati on icon . 4. C lick t he Enclosure Informat[...]

Chapter 8: Troubleshooting 121 Figure 5. The Enclos ure Information tab w ith malf unctions sho wn The corre ctive action y ou take depe nds on the n ature of the pro blem: • If CPU temperature i s above s pecification: • Be su re there is adequate air flow around the SmartS tor . • Be su re the amb ient temperat ure is below 3 5 °C (95°F).[...]

SmartStor NS4300N Product Manual 122 Figure 6. Power Button, System Sta tus and Ethernet Activity LEDs Multiple Network Con nections If your PC has multiple network conn ections, you m ust verify that S martSYNC is lookin g on the network where the Smart Sto r is install ed: 1. Op en S mar tSYN C. In the Windows appl ication tray (lower right c orn[...]

Chapter 8: Troubleshooting 123 Solving Network Conn ection Problems Most ne twork connection problems are th e result of po or connec tions. When the SmartS tor is ful ly booted and connected to th e network, the Ethe rnet Activity L ED indicates st atus and ac tivity: • Green – Network li nk is properly connected • Flash ing Green – Networ[...]

SmartStor NS4300N Product Manual 124 Checking Y our Email Inbox If you enabl ed Mail Alert in P ASM, the SmartS tor will send you an em ail message when a problem arises . Look for a messa ge from “root.” Figure 8. Email mes sage from the Sma r tS tor . See “Addin g an Email Alert R ecipient” on p age 93 for more inform ation about emai l a[...]

Chapter 8: Troubleshooting 125 Figure 9. Reset button and System S tatus LED Resolving a Windows Firewall Issue If you a running a pers onal firewall on your Window s PC, the firewal l might preve nt the y ou f rom ac cess ing t he S mar tS t or over y our net work . Follow this procedure to add an excep tion for the Sm artS tor: 1. From the Window[...]

SmartStor NS4300N Product Manual 126 The Wind ows Firewall di alog box ope ns. 5. C lick t he Advanced tab. 6. Under Network Connection Setting, click the Settings bu tton. The Adva nced Settings dialog box op ens. 7. C lick t he Add button. The Servi ce Settings dial og box opens. 8. In the D e scripti on of serv ice field, type Promise NAS utilit[...]

127 Chapter 9: Sup port • Frequ ently Asked Questio ns (below) • Cont acting T echnical Supp ort (page 13 0) • Limited Warr anty (page 13 3) • Returni ng Product For Repair (p age 135) Frequently Asked Questions Also se e “Chapter 8: Troub leshooting” on pag e 1 1 1. The SmartS tor worked OK until I turned it off. When I turned it on ag[...]

SmartStor NS4300N Product Manual 128 I tried t o connect my SmartStor as a netw ork drive using SmartSYNC, b ut Win dows displ ayed an error m essage. There mi ght be an IP ad dress conflict be tween the SmartS tor and an other device on your n etwork. See you r Network Ad ministrator for a ssistance. I cannot lo g into the SmartS tor with through [...]

Chapter 9: Support 129 Can I do a O ne T ouch Backup or a regula r Backup on a protected folder or file on my Windows PC? No. Wi ndows does not al low SmartSYNC to access protec ted folders and files. I f you want t o perform a back up, you m ust first disabl e protection on your fol ders and file s. Which FTP c lients a re comp atible with the Sma[...]

SmartStor NS4300N Product Manual 130 Contacting T echnical Supp ort Promise T echnica l Support provide s several s upport options fo r Promise use rs to acces s informa tion and upda tes. We enc ourage you to use one o f our electronic servic es, which provid e product inf ormation updates for the most efficient s ervice and sup port. If you dec i[...]

Chapter 9: Support 131 Europe, Af rica, Middle East Germany It aly E-mail Support e-Support O n-Line Fax Support +31 (0) 40 2 56 9463 Attn: T echnical Suppo rt Phone Suppo rt +31 (0) 40 2 35 2600 If you wish to write us for su pport : Promise T echnology Europ e B.V . Science Pa rk Eindhoven 5542 5692 EL Son, The Netherland s E-mail Support e-Suppo[...]

SmartStor NS4300N Product Manual 132 T aiwan China E-mail Support e-Support O n-Line Fax Support +886 3 578 2390 Attn: T echnical Supp ort Phone Suppo rt +886 3 578 2395 (e xt. 881 1 ) If you wish to write us for su pport : Promise T echnology , Inc. 2F , No. 30, I ndustr y E. Rd. IX Science-b ased Industri al Park Hsin-Chu 30075, T aiwan (R .O.C.)[...]

Chapter 9: Support 133 Limited Warranty Promise T echnology , Inc. (“Pro m ise”) warrant s that for three (3) years from the time of the delivery of the product to the original end user: a) the pr od uct wi ll c onf orm to Prom is e’s spec ific ati ons; b) th e product will be free from defects in m aterial and workman ship under normal use a[...]

SmartStor NS4300N Product Manual 134 No oth er document, st atement or representatio n may be relied on to vary the terms o f this limited wa rranty . Promise ’s sole respo nsibility wit h respect to a ny produc t is to do one o f the follow ing: a) re place the pro duct with a co nformi ng unit of the sa me or superio r produ ct; b) repair the p[...]

Chapter 9: Support 135 Returning Product For Repair If you s uspect a produc t is not worki ng properly , or if you have a ny questions about y our product, cont act our T echnical Sup port S taff through one of ou r T echnica l Services, mak ing sure to provide the fo llowing inform ation: • Product m odel and se rial numb er (required) • Retu[...]

SmartStor NS4300N Product Manual 136 Y ou are respo nsible fo r the cost of ins urance and shi p ment of t he product to Promise . Note tha t damage incurr ed due to imprope r transport or p ackaging is not cov ered under the Limited Warran ty . When rep airing retu rned product(s), Pro mise may repl ace defective p arts wit h new or recon ditioned[...]

137 Appendix A: Setup Wizard Advan ced Mode The N AS Se tup W izar d pe rfo rms t he se tup p roc edu res on your Sma rtStor . T o set up y our SmartS tor: 1. From t he Windows S tart menu , choose Programs , then Pro mise NAS Utility , and t hen NAS Setup Wizard . The N AS Se tup W izar d we lcom e sc reen app ears. 2. From the Choosing a language[...]

SmartStor NS4300N Product Manual 138 The rest of the setup i nstructions de scribe Advanced m ode. For setup instruc tions using Exp ress mode, see “Setting up the Sm artS tor” on page 13 . 4. C lick Next >> to contin ue. The Di scoverin g Promise NAS screen a ppears. 5. Highl ight the Sm artS tor you are i n itiating, then click Next >[...]

Appendix A: Setup Wizard Advanced Mode 139 7. From the dropdown m enus, choose y our: • Time Zone •Y e a r •M o n t h •D a t e • T ime in hours (24 hour cloc k), minutes and seco nds Click Next >> to continue. The Mak ing Network Setti ngs screen app ears.[...]

SmartStor NS4300N Product Manual 140 8. In the M aking Network Settin gs screen, cho ose one of the fo llowing: • Obt ain network settings au tomatically ... – If yo u have a DHCP server on your network with IP addresses av ailable, and yo u want the SmartS tor to obtain the network settings from th e DHCP server , choose this op tion. • Make[...]

Appendix A: Setup Wizard Advanced Mode 141 9. T ype your entries into the fiel ds provided: • Computer Name – The Sma rtS tor ’s Server Name in Sma rtSYNC • IP address • Subne t Mask • Defaul t Gateway • Primary DNS • Sec ond ary DNS Click Next >> to continue. The Protec ting Y our Dat a Screen appears . Note See your N etwork[...]

SmartStor NS4300N Product Manual 142 10. I n th e Pro tect in g Y our Data s cre en: • Check the Create new storage bo x if you are sett ing up the Sm artS tor for the fi rst time. The Wiz ard creates a RAID array , a default volume, and a default folder calle d Public . • UNcheck the Create new st orage box i f you a lre ady have a R AID a nd [...]

Appendix A: Setup Wizard Advanced Mode 143 storage but there will b e no fault tol erance to protect your data if one of the dis k drives fails . Click Next >> to continue. The Assi gning a Netw ork Devic e Name screen appears. 1 1. Select a Device Name or drive lette r to represent the Sm artS tor as a network drive. T he list begin s with Z[...]

SmartStor NS4300N Product Manual 144 12. R evi ew you r se ttin gs an d cli ck Fin ish to begin the system ini tiation. A System Message appe ars. 13. I n the S yst em Me ssag e, cli ck OK t o finish the system initia tion. The Wiz ard creates a RAID V olume a nd a default fold er called Pub lic . If two dis k drives are in stalled i n your SmartS [...]

145 Appendix B: Maintenan ce • Upgrading the Firmware (below ) • Ins talli ng A ppl ica tio n Plug -i ns ( page 147 ) • Conne ction Problems Af ter Rest art (page 14 8) Upgrading the Firmware Follow this proc edure to upgra d e the firm ware on your Smart Sto r . Downloading the Upgrade File T o downl oad the upgrad e file: 1. Downlo ad the l[...]

SmartStor NS4300N Product Manual 146 Rebooting the SmartS tor During the reboot, none of your folders will be a ccessible from y our networked PCs. T o reboot th e SmartS tor: 1. In the T ree, click the + be sid e th e System icon. 2. C lick t he Reboot / Shut down icon. 3. C lick t he Reboot option. 4. C lick t he OK button. 5. In the confirmation[...]

Appendix B: Maintenance 147 Installing Ap plication Plug-in s Applica tion plug-ins are enhan cements to SmartS tor ’ s capabil ities. The DLNA server , which enables SmartS tor to support the UPn P protocol, is one exa m ple of an appl ication plug -in. Follow this procedure to install a n applicatio n plug-in on you r SmartS tor . Downloading t[...]

SmartStor NS4300N Product Manual 148 Connection Problems After Restart If your Sm artS tor ’s netwo rk setting s were set to Obt ain an IP addre ss auto mati cal ly , your DHCP ser ver might as sign a diff eren t IP address to the SmartS tor when you rest art the Sma rtSt or after is was shutd own for rep airs. This co ndition does not appl y if [...]

149 Appendix C: GN U General Pub lic License This pro duct includes copyrighted thi rd-party so ftware lice nsed under the te rms of th e GNU G eneral Public L icense. Plea se see the GNU Ge neral Public License (“GPL”) for the exact term s and c onditions of thi s license at www .gnu.org . The GPL source code i ncorporated into the product is [...]

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151 Index A about this manua l 1 action s tatus, RAID Vo lume 79 AD domain 70, 128 add 80 email aler t recip ient 93 folder 64, 76 group 67 group me mber 67 RAID Vo lume 80 spare d rive 81 user 63, 65 Add P rint er Wiza rd 34 Adminis trato r’s passw ord, change 65 APC UPS 95 applica tion pl ug-i ns 147 archite cture, NS 4300N 2 audi ble alar m 11[...]

SmartStor NS4300N Product Manual 152 D date and ti me 96, 138 date an d time se ttings 13 DCHP server 63 DDNS 90 default br owser, s ettin g 58 default ga teway 63, 88, 89, 141 delete device reco rd 53 email aler t recip ient 93 folder 76 group 68 group me mber 67 RAID Vo lume 82 user 66 device name 15, 52, 143 DHCP server 13, 88, 140 disconn ect U[...]

Ind ex 153 file pro tocol su pport 3 file syste m events 117 rebuild ing 116 status 115 files backup 46 protected 43, 56 restor e back up 47 finding S martStor ’s I P addres s 17 firewall, W indows 125 firmware, upda ting 145 folder add 64, 76 delete 76 FTP sharin g 78 names 128 protected 43, 56 sele ct fo r back up 44, 54 serv ice s 75 UNIX/Linu[...]

SmartStor NS4300N Product Manual 154 Linux, cont . sharin g setup 77 locate S martStor 98 M Macin tosh access, setu p 72 Macintosh, se tup network dri ve 27 mail aler ts 124 Map Network Drive 23 maximum transmi ssion u nit (MT U) 89 media 75 medi a form ats 75 memory stick format 128 formatting 83 view 83 migrate a RAID Volume 81 mirror RAID 103, 1[...]

Ind ex 155 PASM, c ont. in Sm artSYNC 19, 61 langua ge 62 navigating the inte rface 62 Setup Wiza rd 63, 101 start ing 50 password admin istrator’ s 63 chang e Admini strator ’s 65 chang e user’s 66 DDNS 90 NAS Se tup Wiza rd 15, 138 NS4300N 38 PASM 18, 19, 51, 60, 61 restor e defau lt 124 SmartSt or 27, 29, 33, 35 SMTP s erver 92 permissi on[...]

SmartStor NS4300N Product Manual 156 restor e, con t. perform ing 55 restor e locati on, backu p file s 48 RJ45 con nector 7 S scan net work int erfac e 122 schedul e PC- to-Smar tStor ba ckup 56 snapsho t back up 85 sel ect back up folder 54 server (Sma rtStor) name 141 serv ice DDNS 90 FTP 64 Macintosh 64 UNIX/Linux 64 serv ice st atus , vie w 91[...]

Ind ex 157 syste m backup f ile 56 events 118 system status LED 8, 82, 97, 98, 112, 121, 124 system temperatu re 99 T temperatu re, CPU 121 time zon e 138 U UDP option in Wi ndows 126 Unicode sup port 129 Unicode, folder name support 128 UNIX export a ccess list 72 setup ac cess 71 setup netw ork drive 24 sharin g setup 77 unpacki ng the SmartSto r[...]

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