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Quantum Audio DAT72 manual

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Table of contents for the manual

  • Page 1

    DDS-4/D AT 72 DDS-4/D AT 72 Online Online U ser’s Guide U ser’s Guide[...]

  • Page 2

    2 Copyright and T rademarks Copyright © 2003 by Certance LLC. All Rights Reser ved. Part Number 50000711 May 2003 Certance and the Certance logo are trademarks of Ce rtan ce LLC. Seagate is a trademark of Seagate T echnol- ogy LLC. Other product names are trademarks or regi stered trademarks of their respective owners. Certance reser ves the right[...]

  • Page 3

    3 Precautions • Do not use oil, solvents, gasoline, paint thi nners, or insecticides on the unit. • Do not expose the unit to moisture or to temper atures higher than 140 °F (60 °C) or lower than -40 °F (-40°C). • Keep the unit away from direct sunlight, strong magnetic fields, excessive dust, humidity , and electronic/electrical equipmen[...]

  • Page 4

    4[...]

  • Page 5

    5 Contents List of Figures ...................................................................... 9 List of Tables ..................................................... ................. 10 Chapter 1 - Intr oduction ............................ ....................... 11 Features ....................................................... .............[...]

  • Page 6

    6 Te r m i n a t o r P o w e r .................................................. ................. 22 Data Compression ................................................ ................. 23 Media Recognition System (DDS-4 Drives Only) .................................. 23 Power-On Self-T est ................................................. .......[...]

  • Page 7

    7 Connecting a Power Cable ............................... ....................... 38 Completing Y our Installation .............................. ....................... 39 Registering Y our T ape Drive .............................. ....................... 39 Chapter 5 - Operating Y our T ape Drive .......................... 40 Using the Appropri[...]

  • Page 8

    8 Appendix A - Loading Revised Firmware ....................... 53 Firmware Upgrade Methods ............................. ....................... 53 Using Firmware Car tridges ............................... ....................... 54 Appendix B - T echnical Suppor t Information .................. 55 Wo r l d - w i d e S e r v i c e s .............[...]

  • Page 9

    9 List of Figures FIGURE 1. Drives Covered in This User’s Guide ...... ................ ................. ........... 11 FIGURE 2. Front Panel Components ................. .......................................... ......... 14 FIGURE 3. Internal Tape Drive Jumper Settings ...... .............................................. 20 FIGURE 4. Interna[...]

  • Page 10

    10 List of T ables TABLE 1. DDS-4 and DA T 72 Capacity and Transfer Rates . .............. ............ ......... 13 TABLE 2. Internal Tape Drive De fault Settings ......... .............................................. 20 TABLE 3. SCSI IDs and Correspon ding Jumper Settings ......... ........... ............ ......... 21 TABLE 4. Host Operating S[...]

  • Page 11

    1 11 Intr oduction Congratulations ! Y ou have purchased the finest, most reliable digita l data storage (DDS) drive available. As the indus- tr y leader , Cer tance has once again re volutionized storage with the Seagate © Model DDS-4 and Model DA T 72 drives. The DA T 72 and DDS-4 DDS dr ives represent Certance’ s commitment to engi- neering r[...]

  • Page 12

    Introduction Features 12 Features The following list summariz es the key features of the DDS-4 and DA T 72 drives. • Compatibility • DDS-4: Supports DDS-2, DDS-3, and DDS-4 recording formats. • DA T 72: Supports DDS-3, DDS-4, and DDS 5 th Generation recording formats. • L VD / Ultra Wide SCSI connection • Three convenient form-fa ctors: ?[...]

  • Page 13

    Introduction Capacity and T r ansfer Rates 13 Capacity and T ransfer Rates Applications The DA T 72 and DDS-4 drives are ideal for workst ation, ser ver , and netw ork/enterpri se applica- tions. These applications include, but are not limited to: • Backup of high-capacity fixed discs • Data interchange between systems • Network ser vers • [...]

  • Page 14

    2 14 Quick Star t Installation This chapter provides quick-start in structions for getting the internal or external tape drives up and running in the shortest possible time. T opics in this cha pter are: • “T ape Drive Components” on page 14 • “Installing the Internal T ape Drive” on page 15 • “Installing the External T ape Drive”[...]

  • Page 15

    Quick Start Installation Installing the Internal T ape Drive 15 Installing the Internal T ape Drive Use the following procedure to install the internal t ape drive. Print this page and check each step as you complete it. If you need more i nformation about a step, turn to the section referenced in the step. ❑ 1. Unpack the contents of your drive [...]

  • Page 16

    Quick Start Installation Installing the External T ape Drive 16 Installing the External T a pe Drive Use the following pro cedure to install the external t ape drive. Print this page and check each step as you complete it. If you need more i nformation about a step, turn to the section referenced in the step. ❑ 1. Unpack the contents of your driv[...]

  • Page 17

    3 17 Installing internal tape drives This chapter describes how to insta ll internal DDS-4 and DA T 72 drives. T opics in this cha pter are: • “Unpacking” on page 17 • “What Else Y ou Need” on page 18 • “A voiding Electrostatic Damage” on page 18 • “Installation Summar y” on page 18 • “Registering Y our T ape Drive” on[...]

  • Page 18

    Installing internal tape drives What Else Y ou Need 18 What Else Y ou Need In addition to the contents included with your internal tape drive, you need the following items to install your internal tape drive. • A SCSI host bus adapter that is properly in stalled and configured in a host computer • A 3.5-inch or 5.25-inch half-height bay • A S[...]

  • Page 19

    Installing internal tape drives Collecting the Necessar y T ools 19 4. Access the Inside of the Comp uter See “Accessing the Inside of Y our Computer” on page 26. 5. Mount the Drive into the Computer Mounting Bay See “Mounting the Internal T ape Drive” on page 26. 6. Attach a SCSI Interface Cable See “Connecting a SCSI Cable” on page 29[...]

  • Page 20

    Installing internal tape drives Re viewing Drive Default Settings 20 FIGURE 3. Internal T ape Drive Jumper Settings TA B L E 2 . Internal T ape Driv e Default Settings Parameter Default Setting Jumper Pins/Switches See... SCSI ID 6 Jumper pins 1–2, 3–4, 5–6, 7–8 page 21 Parity checking Enabled Jumper pins 9–10 page 22 T erminator power Di[...]

  • Page 21

    Installing internal tape drives Re viewing Drive Default Settings 21 FIGURE 4. Internal T ape Drive Switch Settings SCSI ID Each SCSI device on the bus must have its own uniq ue ID. Y our intern al tape drive is shipped with a default SCSI ID of 6. If another SCSI device in the SCSI chain is already usin g this ID, use jumper pins 1–2, 3–4, 5?[...]

  • Page 22

    Installing internal tape drives Re viewing Drive Default Settings 22 NOTES: Y ou can als o change SCSI IDs by co nnecting a SCSI address-select ion switch to pins 1 through 8. If you change the drive’ s default SCSI ID, avoid using SCSI IDs 0 and 1 (which typically are assigned to a boot drive) and SCSI ID 7 (which typically is assigned to SCSI c[...]

  • Page 23

    Installing internal tape drives Re viewing Drive Default Settings 23 Data Compression The internal tape drive provides two sw itches for controlling data compression. Switch 1 determines whether hardware data compress ion is enabled or disabled. By default, switch 1 is set to ON, enabling hardware data compressi on. T o disable hardware data compre[...]

  • Page 24

    Installing internal tape drives Re viewing Drive Default Settings 24 Power -On Self-T est Switch 4 en ables or disabl es the Pow er-O n Self-T est diagnostics tha t the drive performs when pow- ered on. By default, the drive responds to SCSI commands only after it successfull y completes the Power-On Self-T est (abou t 5 seconds). T o pre vent the [...]

  • Page 25

    Installing internal tape drives Recording Drive Information 25 SCSI W ide/Narrow Configurat ion (DDS-4 Drives Only) Switch 9 enables SCSI Wide or Narrow operation. By default, switch 9 is set to ON, enabling SCSI Wide (16-bit) operation. T o enab le SCSI Narrow (8 -bit) operation, set switch 9 to the OFF position. This allows the DDS-4 drive to ter[...]

  • Page 26

    Installing internal tape drives Accessing the Inside of Y our Computer 26 Accessing the Inside of Y our Computer T o gain acc ess to the inside of your computer: 1. Shut down the computer as you would normally . Then turn off the computer and all peripherals connected to it. 2. Remove the computer’ s power cord from the computer’ s AC connector[...]

  • Page 27

    Installing internal tape drives Mounting the Internal T ape Drive 27 4. Secure the drive in the mounting bay using two M3 .0 metric screws on each side of the drive (see Figure 5 on page 27). As Figure 6 on page 27 shows, the 3.5-inch drive has four screw holes on the bottom and five on each side. W ARNING: Do not use sc rews longer than 4 mm; othe[...]

  • Page 28

    Installing internal tape drives Mounting the Internal T ape Drive 28 Mounting the Drive into a 5.25-inch Drive Bay The following proce dure de scribes how to mount the drive in a 5.25-inch drive bay . This procedure assumes your drive has mounting brackets on the sides. 1. Orient the drive so the front of the drive faces the front of the computer .[...]

  • Page 29

    Installing internal tape driv es Connecting a SCSI Cable 29 Connecting a SCSI Cable The internal tape drives can be used with two SCSI inter faces: • Wide SCSI — ei ther Low V oltage Differe ntial (L VD) or Single-e nded (16-bit W ide mode), • Narrow SCSI — either Low V oltage Differential (L VD) or Single-ended (8-bit Wide mode). The tape [...]

  • Page 30

    Installing internal tape drives Checking SCSI T e rmination 30 Checking SCSI T er mination The internal tape drives do not provide SCSI terminat ion. For this reason, they should not be the last device on a SCSI chain. Figure 9 on page 30 show s two examples of terminating the internal tape drives. If the drive is the only SCSI device on the bus: 1[...]

  • Page 31

    Installing internal tape drives Completing Y our Installation 31 FIGURE 10. Power Connector on the Internal T ape Dr ive Completing Y our Installation T o complete and test your inter nal tape drive installation: 1. Use the screws you removed earl ie r to secure the drive in place. 2. Replace the computer cove r . 3. Reconnect the power cord to th [...]

  • Page 32

    Installing internal tape drives Registering Y our T ape Drive 32 Registering Y our T ape Drive After you install the internal tape dr ive, be sure to register it. Registerin g your drive ensures that you will receive the latest information about your drive, as well as other produc t, service, and support information. For your convenience, you can r[...]

  • Page 33

    4 33 Installing external tape drives This chapter describes how to insta ll external DDS-4 and DA T 72 drives. T opics in this cha pter are: • “Unpacking” on page 33 • “What Else Y ou Need” on page 33 • “Installation Summar y” on page 34 • “Registering Y our T ape Drive” on pa ge 39 NOTE: If you have a n internal drive, refe[...]

  • Page 34

    Installing external tape drives Installation Summar y 34 • Backup application software that suppor ts the exte rnal tape drive. For a list of the latest backup software applications tested with the external DDS-4 and DA T 72 tape drives, please visit our W eb site at h ttp://support.cer tance.com. Installation Summar y The following step s summar[...]

  • Page 35

    Installing external tape drives Reviewing Drive Default Settings 35 SCSI ID Each SCSI device on the bus must have its own uniq ue ID. Y our external tape drive is shipped with a default SCSI ID of 6. If another SCSI device in th e SCSI chain is a lready using this ID, use the SCSI ID Selector switch on the back of the drive to change the drive’ s[...]

  • Page 36

    Installing external tape drives Recording Drive Information 36 • Data with little redundancy , such as exec utable programs, are compressed the least. Media Recognition System (DDS-4 Drives Only) Using non-DDS media may appear to give satisfactor y results, but the inferior specifications of such media can cause data-integrity problems. T o avoid[...]

  • Page 37

    Installing external tape driv es Connecting a SCSI Cable 37 Connecting a SCSI Cable The external tape drives provid e two 68-pin, shielded connec tors on the back panel (see Fig ure 11 on page 35). Y ou can use either connector to attach the drive to the host computer or to another SCSI device. The internal tape drives can be used with two SCSI int[...]

  • Page 38

    Installing external tape drives Checking SCSI T e rmination 38 NOTE: Be sure the upper 8 data bytes of the 68-pi n cable are properly term inated. Checking SCSI T er mination If the external tape drive is the last or only device in the SCSI chain, install a terminating plug on the unused SCSI connector on the drive’ s back panel. Th is terminator[...]

  • Page 39

    Installing external tape drives Completing Y our Installation 39 Completing Y our Installation T o complete and test your exte rnal tape drive installation: 1. Reconnect the power cord to th e computer’ s power connector . 2. Use the On/Off Switch on the back of the exte rnal tape drive to turn on the drive ( see Figure 11 on page 35). The extern[...]

  • Page 40

    5 40 Operating Y our T ape Drive This chapter describes how to operate your tape drive. T opics in this cha pter are: • “Using the Appropriate Media” on page 40 • “Handling Cartridges” on page 41 • “Loading a Cartridge” on page 42 • “Unloading a Car tridge” on page 43 • “W rite-Protecti ng a DDS Cartridge” on page 44 ?[...]

  • Page 41

    Operating Y our T ape Drive Handling Car tridges 41 Handling Car tridges T o protect your data car tridges and the informatio n on them, observe the guidelines and avoid the pitfalls in T able 7 on page 41. TA B L E 6 . Matchin g Drives with the Media They Support Media T ape Length DDS-4 Drives DA T 72 Drives DDS-2 120 meters ! DDS-3 125 meters ! [...]

  • Page 42

    Operating Y our T ape Drive Loading a Cart ridge 42 Loading a Car tridge Seagate DDS drives have a front-loading car tridg e bay for easy operation. T o load a car tridge: 1. Hold the cartridge so the label is facing up and the exposed media is facing the drive. 2. Gently inser t the cartridge into the drive (s ee Figure 13 on page 42). The drive-b[...]

  • Page 43

    Operating Y our T ape Driv e Unloading a Cartridge 43 Unloading a Car tridge T o unload a car tridge: 1. Be sure the Drive LED is OFF . CAUTION: T o ensure inte grity of your backups and restores, do not press the Eject button when the Drive LED is ON. 2. Press the Eject button on the front panel of the drive to unload the car tridge (see Figure 14[...]

  • Page 44

    Operating Y our T ape Drive Writ e-Protecting a DDS Car tridge 44 W rite-Protecting a DDS Car tridge W rite-protecting a DDS cartridge protects the data on the cartridge from being changed, over writ- ten, or deleted. T o write-protect a cartridge, slide the write-protect tab on the back of the cartridge to the open position (s ee Figure 15 on page[...]

  • Page 45

    Operating Y our T ape Drive Cleaning the T ape Heads 45 Cleaning the T ape Heads If excessive dust or debr is collects at the tape heads, your driv e may not b e able to read from or write to tape. T o avoid this situation, clean the drive’ s tape heads: • After ever y 50 hours of operation. • If the Clean LED goes ON or flashes. • If the M[...]

  • Page 46

    6 46 Understanding the Drive LEDs This chapter describes the LEDs on the front pane l of the DDS-4 and DA T 72 drives. These LEDs pro- vide information about both normal and error conditions. T opics in this cha pter are: • “Front Panel LEDs” on page 46 • “LED Summar y” on page 47 • “Clean LED” on page 47 • “Media LED” on pa[...]

  • Page 47

    Understanding the Drive LEDs LED Summar y 47 LED Summar y T able 8 on page 47 summarizes the actions of the front-panel LEDs. Clean LED The Clean LED i ndicates whether a drive needs to be cleaned. TA B L E 8 . LED Quick Summary LED Color Action Description Clean Green ON (Lit ) Cleaning is required. Slow Flashing Internal error rate threshold has [...]

  • Page 48

    Understanding the Drive LEDs Media LED 48 Media LED The Media LED indicates whether a DDS car tridge is operating normally . NOTE: As routine maintenance, cl ean the drive heads after ever y 50 hours of operation. Drive LED The amber Drive LED lets you know when data is bein g read from or written to tape. It also infor ms you when a hardware fault[...]

  • Page 49

    7 49 T r oubleshooting This chapter provides suggestions for troubleshooting your drives in the unlike ly event you encounter a problem with them. T opics in this cha pter are: • “Missing or Damaged Parts” on page 49 • “SCSI ID Problems” on page 50 • “SCSI T ermination Problems” on page 50 • “Mounting Hardware Problems” on p[...]

  • Page 50

    T roubleshooting SCSI ID Problems 50 SCSI ID Problems Each SCSI device on the same SCSI bus must have a unique SCSI ID. The default SCSI ID for internal and external DDS-4 and DA T 72 drives is 6. Y ou sh ould leave this default SCSI ID unchanged unless another device on the SCSI bu s is already using this ID. If the default SCSI ID is already in u[...]

  • Page 51

    T roubleshooting Power-On Self-T est Fails 51 Power -On Self-T est Fails If the drive fails its Power-On Self-T est: 1. Check for a cartridge in the drive. If you fi nd one, eject it. 2. Power-down the drive and power it up again. 3. If the drive still fails its Power-On Self-T es t, contact the T echnical Suppor t department. Computer Does Not Boo[...]

  • Page 52

    T roubleshooting Backup Program Does Not Recognize Drive 52 Backup Program Does Not Recognize Drive If your backup application progra m does not recognize the drive: 1. Use the Windo ws Device Manager to determine whether the ope rating system has recognized the drive. If the tape drive is reco gnized properly , it appears under the Ta p e D r i v [...]

  • Page 53

    A 53 Loading Revised Firmware Y our DDS-4 or DA T 72 tape drive includes perm anently installed, electrically upgradeable flash memor y . This memor y allows qualified OEMs to revise DA T 72 and DDS-4 SCSI firmwa re quickly and easily . It also prolongs the life of the tape dr ive by allowing the drive to inherit leading technol- ogies as soon as t[...]

  • Page 54

    Loading Revised Firmware Using Firmware Car tridges 54 Using Firm ware Car tridges The following pr ocedure describes how to upg rade the tape drive firm ware using a firmware upgrade tape cartridge. Firm ware upgrade cartridg es are available only to qualified Seagate OEM customers. Contact your sales representative fo r information. NOTE: The fir[...]

  • Page 55

    B 55 T echnical Suppor t Information Seagate provides a number of ways for you to obtain technical suppor t. This appendix describes these methods. T opics in this appendix are: • “W orld-wide Ser vices” on pag e 55 • “Regional Ser vices” on page 56 • “Support Ser vices in the Americas” on page 56 • “Support Ser vices in Europ[...]

  • Page 56

    T echnical Suppor t Information Regional Ser vices 56 Regional Ser vices W e provide technical support through several regional centers worldwide. These services may include the following. Phone T echnical Suppor t For one-on-one help, you can talk to a technical- support specialist during local business hours. Before calling, note your system conf[...]

  • Page 57

    T echnical Suppor t Information Support Ser vices in Europe 57 Suppor t Ser vices in Europe For European customer support and S eaF AX, d ial th e toll-free number for your specific countr y from T able 12 on page 57. The Seagate T echnical Suppor t F AX number for all Eu ropean countries is: 31-20-653-35 13. If your countr y is not listed in T abl[...]

  • Page 58

    T echnical Suppor t Information Support Ser vices in Asia and the W ester n Pacific 58 Suppor t Ser vices in Asia and the W estern Pacific V arious technical support ser vices are available from diffe rent regional centers, as shown in T able 13 on page 58. SeaF AX is ava il able in Aus tralia at 61-2- 9756-5170. If your countr y is not listed in T[...]

  • Page 59

    59 Index A Accessing inside of your computer internal drives 26 Africa technical suppor t ser vices 57 Applications 13 Appropriate car tridges 40 A voiding electrostatic damage 18 B Backup program does not recognize drive 52 C Cables Power (external drives) 38 Power (internal drives) 30 SCSI (internal drives) 29 Capacity 13 Cartrid ges 41 appropria[...]

  • Page 60

    60 E-mail technical suppor t 55 European technical sup port 57 External drives connecting a power cable 38 connecting a SCSI cable 37 data compression 35 default settings 34 host operating system 36 installation summar y 34 installing 33 Media Recognition System 36 parity checking 35 Power-On Self-T est 36 quick start 16 SCSI ID 35 SCSI termination[...]

  • Page 61

    61 O Operation car tridge guidelines 41 cleaning tape heads 45 handling cartridges 41 initializing a blank cartri dge 42 loading a cartridge 42 unloading a car tridge 43 using appropriate media 40 write-protecting a DDS car tridge 44 P Parity checking external drives 35 internal drives 22 Parts, missing or damaged 49 Power cable connection external[...]

  • Page 62

    62 hardware error 52 missing or damaged parts 49 mounting hardware problems 50 Power-On Self-T est fails 5 1 SCSI ID problems 50 SCSI termination problems 50 write error 52 U Unloading a car tridge 43 Unpacking external drives 33 internal drives 17 Upgrading firmware 53 V V endor ID internal drives 25 W Wr i t e e r r o r 5 2 W rite-protecting a ca[...]