Raritan Computer UST-IP manual

User Manual Raritan Computer Inc. 400 Cottontail Lane Somerset, NJ 08873 USA Tel. 1-732-764-8886 Fax. 1-732-764-8887 E-mail: sales@raritan.com http://www.rarit an.com/ Raritan Computer Europe, B.V. Eglantierbaan 16 2908 LV Capelle aan den IJssel The Netherlands Tel. 31-10-284-4040 Fax. 31-10-284-4049 E-mail: sales.europe@raritan.com http://www.rari[...]

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FCC Information This equipment has been tested and foun d to comply with the limits for a Class A digital device, pursuant to Part 15 of t he FCC Rules. These limi ts are designed to provide reas onable prot ection against ha rmful interference in a commercial installation . This equipm ent generates, uses, and can radiate ra dio frequency energ y [...]

Login • The default UST-IP login user name is admin , and the default password is raritan . This user has administrative privileges. • Passwords are case sensitive and must be entered in the exact case combination in which they were created. • The default password raritan must be entered entirely in lowercase letters. • To ensure security, [...]

Contents Chapter 1: In troduction .................................................................. 1 Overview ....................................................................................................................... ............. 1 Access via Internet, LAN/WAN, or dial-up Modem........................................................[...]

Time and Date.................................................................................................................. ........ 37 Access Control List ............................................................................................................ ......38 Remote Syslog ..........................................................[...]

C HAPTER 1: I NTRODUCTION 1 Chapter 1: Introduction Overview Congratulations on your purchase of UST-IP, the industry-leading solution for multi-platform, high- performance, network-based, remote KVM console access. UST-IP enables highly-secure, multi-user, bandwidth-efficient, and software -ind ependent access to y our servers’ KVM consoles via [...]

2 UST-IP U SER M ANUAL Reliability • External m odem using a ded icated modem port allows s ervers to be a ccessible even i f network is unavailable Security • SSL 128-bit RSA pu blic key, 128-b it RC4 private k ey encryption • Single, confi gurable TCP port for fi rewall pr otection Administration • Remote Administration via Web Browser in[...]

C HAPTER 2: I NSTALLATION 3 Chapter 2: Installation Configuring Target Servers Before installing UST-IP, first configure any target se rvers that you wish t o access via UST-IP, in order to ensure optimum performance, as outlined below. Note that the following configuration requirements apply only to tar get servers , not to the com puters that you[...]

4 UST-IP U SER M ANUAL Linux Settings On target servers running Li nux gr ap hical interfaces, set the mouse acceleration to exactly 1 and set threshold to exactly 1. As mentioned above, please ensure that each target se rver running Linux i s usin g a resolution su pported by UST-IP at a standa rd VESA resol ution and refresh rate. Each Linux targ[...]

C HAPTER 2: I NSTALLATION 5 Apple Macintosh Settings For target servers running an Appl e Maci ntosh operating system, while using UST-IP to access a nd control your target server, you must set the UST-IP client (Raritan Remot e Client) to “si ngle cursor ” mode. Dua l cursor mode is not supported, and the two mou se pointe rs will not appear i[...]

6 UST-IP U SER M ANUAL Initial Configuration During initial configuration, the UST-IP Setup Wizard helps you quickly set up UST-IP for the f irst time. The UST-IP Setup Wizard appears only when accessi ng the Administrative Me nus on an unconfigured UST-IP, and guides you throu gh initial configuration pa rameters. The easiest way to perform this i[...]

C HAPTER 2: I NSTALLATION 7 ♦ YES: Enables dynamic IP addressi ng for UST- IP. Each time UST-IP boots, it requests an IP address from the local DHCP server. Note t hat this setting can m ake remote access to UST-IP from outside the L AN difficult, si nce the dynam ically assigned IP address must be known in order to initiate a connection . ♦ NO[...]

8 UST-IP U SER M ANUAL Connect to UST-IP Remotely Having completed the physical installatio n of UST-IP , you are now ready to estab lish an initial network connection. Bel ow are basic instructi ons for doi ng so. Please see Chapter 3: Raritan Remote Client for detailed instr uctions, bei ng sure to review the “R emote KVM C onsole Cont rol” a[...]

C HAPTER 2: I NSTALLATION 9 Establish a Connection Upon launching the Raritan Remote Clien t (RRC), UST-IP will request yo ur user credentials. Log on with the default use rname and passwor d ( admin and raritan ). You will connect to yo ur UST-IP unit. Use th e RRC Navigator, found on the left-hand side of the RRC window, to select and connect to [...]

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C HAPTER 3: R ARITAN R EMOTE C LIENT 11 Chapter 3: Raritan Remote Client Invoking Raritan Remote Client (RRC) via Web Browser UST-IP features Web Browser acces s , providing a connection from any Windows-based Rem ote PC running Microsoft In ternet Explorer 4.0+, Mo zilla 1.1+, and Netscape 7+. Security Settings Accessing UST-IP vi a web browser re[...]

12 UST-IP U SER M ANUAL 3. Depending on your brow ser’s security configur ation, you may see any or all o f the following dialog boxes, confirming the access and la unch of an externally-provided program . Click Yes to advance through any of th ese prompts. Note: Microsoft Wind ows 2000 an d Microsoft Windows XP restrict certain types of users fr[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT 13 Optional: Installing Raritan Remote Client Software Note: This step is optional. UST-IP can be accessed from a Remote PC either by installing RRC software, or by lau nching RRC vi a web br owser (see previ ous section) . Accessing US T-IP via we b browser does not require any software installation on the Remo[...]

14 UST-IP U SER M ANUAL RRC Navigator The RRC Navigator provides a single view to every known Raritan device, allo wing conve nient access to multipl e Raritan networke d appliance s. The RRC Navigator displays: • All Raritan devices for which a connection profile exists • All Raritan devices that are automa tically identified on th e network N[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT 15 Navigator Options Certain RRC Navigator attributes may be customized to your preferences. Display / Hide Navigator – Toggle whether the RRC Navigator is sho wn. This option can also be toggled by choosi ng View → Navigator f rom the Men u Bar. Refresh Navi gator – U pdate the devi ce status inf ormation[...]

16 UST-IP U SER M ANUAL • Modem : Select the modem, as configured in Windows, which RRC should use to dial an d connect to your Raritan device. Select a TCP Port to use: • Use Default Port Number : UST-IP is configured by default to use TCP Port 5000 for communicating with RRC. UST-IP can be configured to use a different TCP Port ( see Chapter [...]

C HAPTER 3: R ARITAN R EMOTE C LIENT 17 Establishing a New Connection To connect to a Raritan ne tworked device, simply dou ble-click o n its entry in the RRC Navigator. You will be asked to authenticate the device. Note: The default UST-IP login user name is admin , wi th the password raritan . T his user has administrati ve privileges. Passw ords[...]

18 UST-IP U SER M ANUAL RRC Toolbar and Shortcuts The RRC Toolbar provides conve nient, one-click acce ss to the m ost commonly used features and parameters of Raritan Remote Client: B UTTON B UTTON N AME H OTKEY F UNCTION New Profile <Ctrl+Alt+C> Creates a new Navigator entr y for a Raritan d evice; same resul ts as selecting Connection  [...]

C HAPTER 3: R ARITAN R EMOTE C LIENT 19 RRC Status Bar The Status Bar at the bottom of the Raritan Remote Client wi ndow conveys infor mation about the status of your remote connection session to UST-IP. Video Sensing Status Indicates the occurrence of video sensing that refl ects a coun ter until the video actually appears. This matches what the u[...]

20 UST-IP U SER M ANUAL Remote KVM Console Control After using the RRC Navigator to establish a connection with an UST-IP unit (see the previous section: Establishing a New Connection ), the Navigator entry corresponding to th e UST-IP unit will expand to show all ports on the UST-IP enabled for remote access. To establish a remote KVM console conn[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT 21 Single Mouse Mode / Dual Mouse Mode When remotely viewing a Target Server that uses a po inting device, by default you will see two mouse pointers within the Remote Desktop area of the Rarita n Remote Client window. The Raritan Remote Client mouse pointer, generated by the operating system on wh ich RRC is ru[...]

22 UST-IP U SER M ANUAL Keyboard Macros RRC allows users to create custom keyboard macros in order to send given key sequences to the remote server or KVM switch connected to UST -IP. This feat ure allows customers to send keystrokes to remote servers that may be otherwise unintentionally interpreted by the computer on which RRC is running. UST-IP?[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT 23 3. The Add Keyboard Macr o dialog box open s. 4. Build the Keyboard Macro by editing all the fields in the Add Keyboard Macro window, in the order described belo w. Click OK when f inished. a. Enter a name into the Keyboard Macro Name field, which will appear on the RRC Menu Bar, after successful creation of [...]

24 UST-IP U SER M ANUAL 5. After clicking OK , the Keyboard Macros dialog box will a pp ear, listing your new keyboard macro. 6. Click Close to complete the keyboard macro editing procedure. Running a Keyboard Macro Once a macro is created, it can be run via the RRC Me nu Bar or with the hotkey combination if one had been designated during the macr[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT 25 Connection and Video Properties UST-IP's dynamic video compression algorithms maintain KVM console us ability under v arying bandwidth constraints. Unlike competitive so lutions, UST-IP optimizes its KVM output for not only LAN utilization, but also via th e WAN and dial-up. By dynamically adjusting colo[...]

26 UST-IP U SER M ANUAL Inte rnet Flo w Cont rol Many publi c WAN li nks are by their very nature unpredic table. Packet s sent ove r the publ ic Inter net do not necessarily arrive at their destinat ion in the or der they were s ent. When usi ng UST-IP o ver an unpredict able public WAN (particularly in in ternational scenarios), th e Intern et Fl[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT 27 Analog-to- Digital Setting s The following parameters are best left to UST-IP to automatically detect (on the RRC Menu Bar, select Video > Auto-sense Video Settings ), but a brief descripti on of each is included here. • PLL Settings: If the video image look s extremely blurry or unfocused, the PLL Setti[...]

28 UST-IP U SER M ANUAL Color Calibration Automatic Color Calibration adjusts the color setting s on UST-IP to reduce excess color noise and data during digitization of video images. This data str eamlining will increase th e operational performance of UST-IP, particular c olor accuracy. A very sim ple procedure to execut e, Color C alibration shou[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT 29 Remote Device Administration When lo gged in to an UST- IP unit as a user with administrativ e privileges, UST-IP allows you to perform many powe rful device adm inistrat ion tasks r emotely . Configuration Menus An Administrative user can access UST-IP's lowest le vel configuration menus (e xplained in [...]

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C HAPTER 4: A DMINISTRATIVE F UNCTIONS 31 Chapter 4: Admini strative Functions Accessing the Administrative Functions Access and execute Administrative functions via local ad min console, or via rem o te administration. Only administrators (users with administrative privile ges) can access the UST-IP Administrative Me nus. Local Admin Console Power[...]

32 UST-IP U SER M ANUAL Remote Admin Console An alternative way to access UST-IP’s administrative fu nctions is to do so rem otely, using the Raritan Remote Client. Any administrative user l ogged on to UST-IP at a Rem ote PC can per form admini strative func tions remotely to make change s to the system, as l ong as US T-IP is set to allow remot[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 33 Network Configuration Please note that after y ou have made chan ges to the Network C onfiguration , you must press Ctrl+S to save your changes. Reboot after all changes are saved to apply them to your Network. • Name: Designate a unique name for this UST-IP unit, for example, “Mi ami Data Ce nter.” T[...]

34 UST-IP U SER M ANUAL User Station Options In the User Station Configuration screen, use the  and  arro ws on your keyboard to set Port Priority to favor None, Remote , or Local users: • If you set Port Priority to Remote , a Remote user will automatically terminate a Local user session when attempting to connect to the same USTIP unit. ?[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 35 authentication. After au thentication, KVM data is also transferred with 128-bit encryption , but using a pro prietary pr otocol m ore efficient than SSL. - SSL authenticati on, SSL data encryp tion: This mode secures user nam es and passwords, and provides high-level secu rity for KVM data. 128-bit Secur e[...]

36 UST-IP U SER M ANUAL Performance Settings The Perform ance Settings scr een is used to set up UST- IP’s vide o data transfe r and band width param eters. • Paus e video str eam for id le users : Pausing the flow o f video data during peri ods of prolo nged inactivity will prev ent an inactive user from needlessly co nsuming bandwidth. - Neve[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 37 Time and Date Current Date and Time on the UST-IP unit are listed on this screen. Once saved, Time and Date change s will not take effect until UST-IP is restarted. • New Date / New Time: To manu ally input changes to cu rrent date and time valu es. • Adjust for day light sav ings time: Toggle betw een [...]

38 UST-IP U SER M ANUAL Access Control List Set UST-IP accessibility in the Access Control List (ACL) to allow or de ny specific IP Addresses, or ranges of IP Ad dresses, from connecting to the UST-IP unit. If enterin g a ra nge of IP Addresses, type the starti ng and th e ending I P Address values i n the Start and End columns; use the TAB key to [...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 39 Remote Syslog Use the Remote Syslog Configuration screen to allo w remote users to save the server logs. Use the  and  keys to select Yes or No . If you select Yes , type the IP Adress to which you want to save th e syslog in the Remote Syslog Server I P field, specify the information to save in Syslo[...]

40 UST-IP U SER M ANUAL View UST-IP Status The UST-IP E vent Log screen sh ows a log fi le containing i nformation about UST -IP log in and c onnection activities. This Event Log stores UST- IP even ts, such as user login or logout, bad login attempts, Admin login, an d logout at the UST -IP Admin console, Admin chan ges to the system configurati o[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 41 Diagnostics While navi gating the Main Menu of t he Administrative Cons ole, pressing <D> and <Enter> will invoke the UST-IP Diagnostic functions. These functions are meant to enable Raritan Technical Support to as sist you in the case of a problem with your UST-IP u nit. Do not i nvoke these fu[...]

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A PPENDIX A: S PECIFICATIONS 43 Appendix A: Specifications I TEM D IMENSIONS (W X D X H) W EIGHT P OWER UST-IP1 1U 19” Rackmoun t Case: 17.2” (W) x 11.46” (D) x 1.72 ” (H) 440mm (W) x 291mm (D) x 44 mm (H) 8.05 lbs . (3.65 kg) 115V/230V 50/60 Hz 0.3A UST-IP2 1U 19” Rackm ount Case: 17.2” (W) x 11.46” (D) x 1.72 ” (H) 440mm (W) x 291[...]

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A PPENDIX B: SNMP F EATURES 45 Appendix B: SNMP Features For conveni ent moni toring with standard network managem ent systems su ch as HP OpenView o r IBM Tivoli software solution s, UST-IP features an SNMP agen t with standard MIB2 suppo rt. UST-IP responds to S NMP GET requests with standa rd MIB2 variables, although fo r security reasons only a[...]

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A PPENDIX C: F REQUENTLY A SKED Q UESTI ONS 47 Appendix C: Frequent ly Asked Questions Q UESTION : A NSWER : What is UST-IP? UST-IP is the easiest, fast est, most reliable way to remotely access and manage multiple servers connected to a Paragon II - no matter where you are or where your se rvers are located. How does UST-IP wo rk? UST-IP co nnects[...]

48 UST-IP U SER M ANUAL Q UESTION : A NSWER : How Is UST-IP administration carried out? Administrators access UST-IP thro ugh a connected UST-IP Admin Console. A simple key board driven interface of menus offers straightforward access to US T-IP setup and control. User profiles, security settings, confi guration and diagnostics ar e just a few of t[...]

A PPENDIX C: F REQUENTLY A SKED Q UESTI ONS 49 Q UESTION : A NSWER : When does UST-IP use TCP? UDP? Both TCP and UDP a re used by UST-IP. Howeve r, TCP is essenti al, whereas UDP is optional. UDP is used only for one UST-IP feat ure, automatic detection (“browse”) of UST-IP units in a subnet (see Chapter 3: Raritan Remote Client, RRC Navigator [...]

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A PPENDIX D: T ROUBLESHOOTING 51 Appendix D: Troubleshooting Problems and Suggested Solutions R EMOTE C ONNECTION P ROBLEMS S OLUTION I cannot c onnect to UST- IP via dial up m odem. Ensure that y ou have specified the m odem device for you r Remote PC i n the Add Con nection Wi ndow (Dial -up type c onnection) m odem field. Although co ncurrent co[...]

52 UST-IP U SER M ANUAL D IRECT A NALOG U SER C ONSOLE P ROBLEMS S OLUTION from a Direct Anal og User Console. users are currently attempting to control the active Target Server. I cannot vi ew the Ta rget Server that I am looking for from a Direct Anal og User Console. Ensur e that you are look ing at the Di rect Analog User Console connected to t[...]

A PPENDIX D: T ROUBLESHOOTING 53 KVM O N -S CREEN U SER I NTERFACE (OSUI) P ROBLEMS S OLUTION Clicking on the Enter On-Screen Menu button does not bring up the connected KVM sw itch’s On-Screen User Interface (O SUI). Nothin g happens. UST-IP may not be set to the correct KVM switch Hotkey activator. The default Hotkey setting is <Scroll Lock&[...]

54 UST-IP U SER M ANUAL M OUSE P ROBLEMS S OLUTIONS The larger UST-IP Mous e Pointer does not track or is not in sync (not aligned) with the smaller Ta rget Server Mouse Pointer. Click Synchronize Mouse , or press <Ctrl-Alt-S>. Ensure each Target Server uses a standard W indows mouse driver. For Windows 2000 based Tar get Servers, set the mou[...]

A PPENDIX D: T ROUBLESHOOTING 55 UST-IP P ROBLEMS S OLUTION There is no control and no fram e grabbing acti vity occurri ng. UST-IP seems to have locke d-up. An internal serial data cable, whic h connects t he fram e grabber card to the motherboa rd of UST-IP, m ay have be come disconnected. Contact Rarita n Technical Supp ort for assistance. I can[...]

56 UST-IP U SER M ANUAL Event Log File and On-Screen Error Codes UST-IP will display or log an error code in the UST-IP Event Log Screen in the event of a proble m occurring. Error co des are eig ht-digit hexadecimal num bers, contai ning two part s: the fi rst four denote e rror type; and the second four digi ts denote a location c ode. These last[...]

A PPENDIX D: T ROUBLESHOOTING 57 E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION 0011 The Ethernet contr oller could not be fo und. There is a problem with the UST-IP hardware. 0012 The modem could not be found. Power off the system and make sure the frame grabber card is i nserted firmly. If the problem persists, there may be a problem wit[...]

58 UST-IP U SER M ANUAL E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION Recovery CD -ROM. 0024 SSL read failed. Reboot UST -IP. Make s ure the BIOS memory test recognizes at least 64MB of RAM. I f the problem persists, restore the software and file system fr om the Recovery CD -ROM. 0025 Memory allocation error . Reboot UST -IP. Make s ure [...]