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RCA 300 Series manual

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Table of contents for the manual

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    SpeedT ouch™ USB/330 ADSL USB Modems Setup and User’ s Guide Release R3.0.1 300 SERIES[...]

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    [...]

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    SpeedT ouch™ USB/330 Setup and User’ s Guide Release R3.0.1[...]

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    Status v4.0 Change Note Pec kel be e nS Shor t Title STUSB/330 Setu p and User’ s G uide R3.0.1 (en) Copyright © 2004 THOMSON. All r ights reserved. Passing on, and copyi ng of this document, use and communication of its contents is not perm itte d without written authorization from THOMSON. The content of this document is furnished for infor ma[...]

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    E-SIT-CTC-20030702-0003 v4.0 3 Contents 1 SpeedTouch™ Introducti on ...................... .................... 5 1.1 Getting Acquainted with the SpeedTouch™ ............................. ....................... 6 1.2 SpeedTouch™ Support ............................. ................................................. ......... 7 2 SpeedTouch?[...]

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    E-SIT-CTC-20030702-0003 v4.0 4 4 SpeedTouch™ Diagnostic s ........................ .................. 43 4.1 The SpeedTouch™ Status Icon ....................... ................................................. 44 4.2 The Diagnostics Appl ication ....... ................................................. ..................... 45 4.2.1 The D iagn[...]

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    1 SpeedTouch™ Introduction E-SIT-CTC-20030702-0003 v4.0 5 1 SpeedT ouch™ Introduction Introduction Thank you for pur chasing the SpeedT ouch™US B/330 ADSL USB modem! With the awar d-winning SpeedT ouch™ As ymme tric Digital Subscriber Line (ADSL) modem surfing the Internet will become a whole ne w experience. In this Setup and User’ s Gui[...]

  • Page 8

    1 SpeedTouch™ Introduction E-SIT-CTC-20030702-0003 v4.0 6 1.1 Getting Acquainted with the SpeedT ouch™ Deliver y check Check your SpeedT ouch™ packag e for the following items: • One SpeedT ouch™USB or SpeedT ouch™330 • 2m DSL cable (RJ11/RJ11, RJ14/RJ14) • The SpeedT ouch™ Setup CD-R OM In the ev ent of damaged or missing items, [...]

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    1 SpeedTouch™ Introduction E-SIT-CTC-20030702-0003 v4.0 7 1.2 SpeedT ouch™ Suppor t Suppor ted Operating Systems This User’ s Guide describes the in stallati on and use of the SpeedT ouch™ under the following Operating Systems (OSs): • Microsoft Windo ws OSs • MS Windows 98/98SE • MS Windows Millennium • MS Windows 2000 • MS Windo[...]

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    1 SpeedTouch™ Introduction E-SIT-CTC-20030702-0003 v4.0 8[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 9 2 SpeedT ouch™ Installation Connection methods The SpeedT ouch™ suppor ts the f ollowing connection methods: • PPP (PPP oE or PPP oA) • RFC1483 Bridged Note PPP oE connectivity for Mac OS 8.6/9.x is only suppor ted thr o ugh an external PPPoE client a pplication. The PPP oE client [...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 10 2.1 Installation for MS Windows Operating Systems Introduction This section wil l assist you in installing the SpeedT ouch™ and preparing your PC for your Internet connectivity . Suppor ted Operating Systems One of the following OSs must be readily installed on your PC: • Microsoft Wi[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 11 2.1.1 SpeedT ouch™ Installation Previous SpeedT ouch™ installations If a pr evi ous SpeedT ouch™ installation r e sides on your computer , you ar e able to perform an upgrade of the exis ting SpeedT ouch™ installat ion. The SpeedT ouch™ Setup wizard The SpeedT ouch™ Setup proc[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 12 4 The following window appears: Click either Install PPP USB Softw are or Install RFC1483 USB Software depending on your Service Provider’ s sp ecifications. 5 The follo wing window asks y ou to select your local setting. Select the a ppr opriate setting as specified by your Ser vice Pr[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 13 8 The following windows ask you to select a destination and a program f o lder . In most cases the proposed f olders ar e best suited for the SpeedT ouch™ driver sof t- ware. Follow the instructions and cli ck Next whene ver requested. 9 The SpeedT o uch™ USB Setup wizard copies Speed[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 14 The hardware installation procedure Pro ceed as follows: 1 Use the ADSL cable pro vided to wir e the SpeedT ouch™ ADSL por t to y our tele- phone wall outlet or distributed filter . 2 Insert the SpeedT ouch™’ s USB connector into the computer’ s USB por t. A USB port can be easily[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 15 2.1.2 Dr SpeedT ouch™ Introduction The Dr SpeedT ouch™ application allows you to diagnose and tr oubleshoot your Speed- T ouch™. With the Dr SpeedT ouch™ application you can do the following: • View the status and performance of the SpeedT ouch™ device • Run a Diagnostics pr[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 16 Using Dr SpeedT ouch™ By default Dr SpeedT ouch™ is star ted automati call y at boot of y our system and runs in the background, i.e. minimized in the status ar ea . To s h o w D r S p e e d To u c h ™ : 1 Double-click in the status area. 2 Dr SpeedT ouch ™ sear ches your network [...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 17 • Select the Performance tab to monitor the downstream and upstream perfor- mance . of y our DSL connection: For mor e in formation on Dr SpeedT ouch™ click Help in the application or pr ess F1 for context sensitive help.[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 18 2.2 Installation for Mac Operating Systems Introduction This section will assist y ou in installing the SpeedT ouch™ and pr eparing your computer for y our Internet connectivity . Installation The installation procedur e to follow depends on the Mac OS you ar e running. In case your com[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 19 2.2.1 Installation for Mac OS 8.6/9.x Suppor ted Operating Systems One of the following OSs must be readily installed on your computer : • Mac OS 8.6 • Mac OS 9.x Minimum system requirements • 640 kilobytes (KB) of free disk space The SpeedT ouch™ installation The SpeedT ouch™ i[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 20 6 The installer copies t he necessa ry files to y our com puter . 7 The following screen a p pears: Click OK to procee d. 8 At the end of the procedur e , the follo wing window appears: Click Restar t to finish the installation and restart your computer . The hardware installation procedu[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 21 5 Close the Modem control panel. A dialog box appears asking whether you want to sa ve the changes you made: Click Save to sa ve y ou r changes to the configuration. As a result y our SpeedT ouch™ connection is installed and ready for use. The Speed- T ouch™ is now prepar ed for conne[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 22 2.2.2 Installation for Mac OS X Suppor ted Operating Systems The following OS must be readily installed on your computer : • Mac OS X v10.1, v10.2 and v10.3 Note Mac OS X v10.0 users must download the free upgrade to Mac OS X v10.1 to be able to install and use the SpeedT ouch™ device[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 23 5 The installation window a pp ears: Click Continue . 6 The Software License Agr eement scre en appears: When you click Continue , you are pr om pted to agree to the terms of the soft war e license agree ment. Click Agree to continue. 7 The followi ng scre en allows y ou to select a desti[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 24 9 At the end of the procedur e , the follo wing window appears: Click Restar t to quit the installer . The hardware installation procedure After restarting your computer , proceed as follows: 1 Use the ADSL cable pro vided to wir e the SpeedT ouch™ ADSL por t to y our tele- phone wall o[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 25 If you want to connect to the Internet via: • An RFC1483 connection your connection is installe d and rea dy for use. The SpeedT ouch™ is now prepar ed for connecting you to the Internet (See “3.2 Internet Sessions via an RFC1483 Bridged Connection” on page 36 ). • A PPP connect[...]

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    2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 26 7 Click the Modem tab. This panel shows the modem configuration: Select SpeedT ouch™ USB Modem in the Modem list and lea ve the other modem settings unchanged. 8 Run through all panels again to check wh ether all configurations are corr ectly done as described abov e and click Apply No [...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 27 3 SpeedT ouch™ Internet Connectivity Introduction The SpeedT ouch™ supports two connection pr otocol models: • A PPP (PPPoE or PPP oA) connection See “3.1 Internet Sessions via a PPP Connection” on page 28 for more info rma- tion. • An RFC1483 Bridged connection See ?[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 28 3.1 Internet Sessions via a PPP Connection Introduction The SpeedT ouch™ suppor ts both most popular connection methods: • PPP ov er A TM (PPPoA) • PPP ov er Ethernet (PPP oE) The connection method depends on the select ed local setting during the instal lation process and [...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 29 3.1.1 PPP Sessions for MS Windows Star ting a PPP session Pr oceed as follows: 1 Double-click the SpeedT ouch™ Dial-up icon on y our desktop: Note Y ou can also access the SpeedT o uch™ Dial-up application via Start > (All) Pr ogram s > SpeedT ouch™ USB > SpeedT ou[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 30 Network connection icon on the status area While you ar e connected, y ou can find the netw ork connection icon showing two PCs connected to each other in the system tray’ s status area: The network connection icon itself sy mbolizes activity on the connection: • A flashing ?[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 31 Configuring multiple entries In case you ha ve more than one account, and/or multiple SpeedT ouch ™ de vices connected to your PC , y ou can create mult iple Dial-Up Netw orking (DUN) entries for the SpeedT ouch™, with specific credenti als, pr oper ties and home web page. T [...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 32 3.1.2 PPPoA Sessions for Mac OS 8.6/9.x Note For PPP oE session connectivity , see “3.2 Internet Sessions via an RFC1483 Bridged Connection” on page 36 . Star ting a PPPoA session Pro ceed as follows: 1 In the contr o l strip , click the Remote Access icon and select Open Rem[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 33 T erminating a PPPoA session T o release a r emote access connection, click the Remote Access icon in the contr ol strip , and select Disconnect : As a result the connection is r eleased. No Internet connectivity exists anymore.[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 34 3.1.3 PPP Sessions for Mac OS X Star ting a PPP session Pr oceed as follows: 1 Click the Internet Connect dock ling. Note If the Internet Connect dockling is not a vailable , go to the Applications folder on the system startup disk and double-click Internet Connect . 2 The follow[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 35 T erminating a PPP session Pro ceed as follows: 1 Click the Internet Connect dock ling. Note If the Internet Connect dockling is not a vailable , go to the Applications folder on the system startup disk and double-click Internet Connect . 2 The following window appears: Mak e sur[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 36 3.2 Internet Sessions via an RFC1483 Bridged Connection Connectivity The RFC1483 Bridged connection offers two connectivity scenario’ s: • IEEE802.1D T ransparent Bridging This connection pr ovides instant access wit hout the ne ed of “opening” a connec- tion. Although no[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 37 3.2.1 Using an MS Windows XP BroadBand Connection. Configuring a broadband connection Pro ceed as follows: 1 On the Start menu, click (Setti ngs >) Contr o l P anel . 2 The Control Panel window appears. Go to ( Network and Internet Connection s >) Network Connections . 3 In[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 38 6 In the next window , select Connect using a broadband connection that requires a user name and passwor d : Click Next to continue. 7 In the next window , give a name to th e connection y ou are cr eating, e .g. MyISP: 8 In the next window , select whether the conn ection is a v[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 39 9 In the next window , fill in the Internet account information. This information should be pro vided by your service provider: 10 At the end of the configuration the following window a p pears: Click Finish to complete the con figuration. The Connect MyISP window (see below) app[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 40 5 As soon as the connection is establishe d, the connection message box and dial-up window are minimized into a DUN icon in the system tray: Y ou can open your web br owser and surf the Internet. T erminating a broadband Internet session Pro ceed as follows: 1 On the Start menu, [...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 41 3.2.2 Using the Mac OS X PPPoE Dial-in Client Configuring a broadband connection Pro ceed as follows: 1 On the Apple menu, click System Pref erences . 2 The System Pref erences window appears. Click the Network icon. 3 The Netw ork window a ppears. Mak e sur e Ethernet Adaptor (e[...]

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    3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 42 Star ting a broadb and Internet session Pro ceed as follows: 1 Click the Internet Connect dock ling. Note If the Internet Connect dockling is not a vailable , go to the Applications folder on the system startup disk and double-click Internet Connect . 2 The following window appea[...]

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    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 43 4 SpeedT ouch™ Diagnostics Introduction This section describes the SpeedT ouch™ Diagnostics tool. This Diagnostics tool is installed during the installation of the SpeedT ouch™ drivers and allows y ou to vie w specific information on the various la yers the SpeedT ouch™ uses to tra[...]

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    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 44 4.1 The SpeedT ouch™ Status Icon SpeedT ouch™ Status Icon As soon as your SpeedT ouch™ is in stalled, a SpeedT ouch™ status icon is displa yed: • For MS Windows OSs the SpeedT ouch™ status icon is found on the status area. • For Mac OS 8.6/9.x the SpeedT ouch™ status icon i[...]

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    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 45 4.2 The Diagnostics Application Introduction The Diagnostics appl ication allows you to ov er view specific information on the vari ous la yers the SpeedT ouch™ uses to transmit or r eceive information o ver the Asymmetric Digital Subscriber Line (ADSL) link .[...]

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    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 46 4.2.1 The Diagnostics Application for MS Windows Opening the Diagnostics window Double-click the SpeedT ouch™ Status icon in the status area to open the Speed- T ouch™ Diagnostics windo w . Note Y ou can also access the SpeedT ouch™ Di agnostics via Start > (All) Programs > Spe[...]

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    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 47 Basic data In case the SpeedT ouch™ has esta blished ADSL line synchronization, the following data are displa yed: Throughput bars The throughput bars allow an instant ov er view of the curr ent and av erage performance of the connection: The following thr oughput indicators can be found[...]

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    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 48 Proper ties menu Left-click the upper-left corner of the Sp eedT ouch™ USB Diagnostics wi ndow or right- click the SpeedT ouch™ status icon and click Pr oper ties to open the Pr operties window: Proper ties options F ollowing Pr oper ty options are a vailable: Field Description Screen [...]

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    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 49 4.2.2 The Diagnostics Application for Mac OS 8.6/ 9.x Opening the Diagnostics window Open the Applications folder on your system startup disk: Open the SpeedT ouch™ Diagnostics by double-clicking the Diagnostics icon. Diagnostics window Opening the Spee dT ouch™ Diagnostics , pop s up [...]

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    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 50 Basic date In case the SpeedT ouch™ has established ADS L line synchr onization, the following data are displa yed: Diagnostics buttons The following buttons are a vailab le: Data Description Bytes Sent Shows the total number of se nt bytes since ADSL link synchroni- zation. Bytes Receiv[...]

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    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 51 4.2.3 The Diagnostics Application for Mac OS X Opening the Diagnostics window Click the SpeedT ouch™ status dockling to open the SpeedT ouch™ Diagnostics window . Note Y ou can also go to Applications > SpeedT ouch™ > USB and dou ble-click Diagnostics. Diagnostics window Openin[...]

  • Page 54

    4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 52 Basic data In case the SpeedT ouch™ has esta blished ADSL line synchronization, the following data are displa yed: Throughput bars The throughput bars allow an instant ov er view of the curr ent and av erage performance of the connection: The following thr oughput indicators can be found[...]

  • Page 55

    5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 53 5 T roubleshooting Introduction This chapter pr ovides information on how to i dentify and corr ect some common prob- lems you ma y encounter when using the SpeedT ouch™. If the follo wing troubleshooting tips do not r esolve the problem cont act the company from which y ou purchased the SpeedT ou[...]

  • Page 56

    5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 54 5.1 General Solving problems In most cases the described solutions will solv e the problem. How ev er , if the problem k eeps persistent, reinstallation of your SpeedT ouch™ might solve the pr oblem. If reinstallation has not r esolved the problem, contact the compan y from which y ou purchased th[...]

  • Page 57

    5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 55 Normal operation during a session In this state the USB LED is assigned to th e downstr eam (R X ) data channel (towards the USB connection). The ADSL LED is assigned to the upstream (T X ) data channel (towards the ADSL channel). Both LEDs sta y green. When an A TM cell is processed in a channel, t[...]

  • Page 58

    5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 56 5.2 SpeedT ouch™ System Software Updates System software updates (all OSs) Y ou can check for system software upgrades via the support pages at th e SpeedT ouch™ web site: www . speedtouch.com/support.htm System software upgrades ma y also be available fr om your Ser vice Pr ovider . Please cont[...]

  • Page 59

    5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 57 5.3 Removing a SpeedT ouch™ Driver Installation Introduction This section describes how to remov e the SpeedT ouch™ driv ers from your system. if your computers runs: • MS Windows OS Pr oceed with “5.3.1 Removing a SpeedT ouch™ Driver Installation on MS Windows” on page 58 . • Mac OS 8[...]

  • Page 60

    5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 58 5.3.1 Removing a SpeedT ouch™ Driver Installation on MS Windows Procedure Pro ceed as follows: 1 Insert the SpeedT ouch™ Setup CD-R O M in y our PC's CD-R OM drive. The SpeedT ouch™ CD Br owser will star t automatically . Choose y our langua ge and go to Install SpeedT ouch ™ USB/330 So[...]

  • Page 61

    5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 59 5.3.2 Removing a SpeedT ouch™ Driver Installation on Mac OS 8.6/9.x Procedure Pro ceed as follows: 1 Insert the Sp eedT ouch™ Setup CD-R OM in your computer’ s CD-R OM drive and open the OS9 folder . 2 Open the Remov e folder and double-click Installer . 3 The Installer window appears: Click C[...]

  • Page 62

    5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 60 5.3.3 Removing a SpeedT ouch™ Driver Installation on Mac OS X Procedure Pro ceed as follows: 1 Go to Applications > SpeedT ouch™ > USB and double-click SpeedT ouc hUSBUnin- staller . 2 The Uninstaller window appears: Click Uninstall to continue . 3 The Uninstaller prompts you to confirm y [...]

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    © 2004 THOMSON. All rights r eserved. E-SIT -CTC-20030702-0003 v4.0 300 SERIES www.speedtouch.com Built for excellence[...]