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Rocstor Commander 3F manual

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Table of contents for the manual

  • Page 1

    1 secure your future User Manual[...]

  • Page 2

    ROCSTOR | COMM ANDER 3F user ma nual Page | 2 TABLE OF CONTENTS IMPORTANT NOTICES 4 Safety Notices ________________________________________________________ 4 General Notices Capacity Disclaimer ___ _________________________________________ _______ 4 Care and Handling 4 GENERAL 6 Introduction ____ ____ _____________________ _______________________ 6[...]

  • Page 3

    ROCSTOR | COMM ANDER 3F user ma nual Page | 3 Instructions for Partitioning and Formatting from FAT 32 to NTFS _______________ 31 TROUBLESHOOTING 37 Troubleshooting for Macintosh computers _________________________________ 37 Troubleshooting for PC Windows based computers 39 KNOWLEDGE BASE 41 Commander HX Unique Features ___________________________[...]

  • Page 4

    ROCSTOR | COMM ANDER 3F user ma nual Page | 4 IMPORTANT NOTICE S Safety Notices The warranty is void if an unauthorized person attempts and/or repairs the hard disk drive. Read all Manuals and instructions carefully before usin g the device. Do not spill any liquid or insert any object into the device. Use the device within the specifications indic[...]

  • Page 5

    ROCSTOR | COMM ANDER 3F user ma nual Page | 5 Do not spill any liquid or insert any object into the device. Do not attempt to disassemble and service the Commander drive during the warranty period. Please read the Safety Notices and Limited Warra nty information in this Manual and on the Rocstor website ( www.rocstor.com ) for further details.[...]

  • Page 6

    ROCSTOR | COMM ANDER 3F user ma nual Page | 6 GENERAL Introduction COMMANDER F Series (Desktop) Encryption FireWire 800 (400) and USB 3.0 (2.0) Commander line has the world’s most technologically advan ce d encrypted desktop external hard drive in the market today. Commander 3F is made with more than 1.5 Lb (~0.75 Kg) of recycled aluminum, making[...]

  • Page 7

    ROCSTOR | COMM ANDER 3F user ma nual Page | 7[...]

  • Page 8

    ROCSTOR | COMM ANDER 3F user ma nual Page | 8 Box Contents External hard disk drive Stand for vertical mounting USB cable (USB 3.0 to USB 3.0 or USB 3.0 to USB 2.0) 9-pin to 9-pin FireWire 800 (1394b) cable AC power cord Three (digital) key tokens Installation user Guide Carrying case[...]

  • Page 9

    ROCSTOR | COMM ANDER 3F user ma nual Page | 9 Minimum System Re quirements Mac Users: Window Users: **You may also connect Commander F series to a computer with FireWire 400; in this case you need a special cable or an adaptor from a 9 pin FireWire 800 connector of the Commander F to the 6Pin connector of FireWire 400. Connectors FireWire 800 (IEEE[...]

  • Page 10

    ROCSTOR | COMM ANDER 3F user ma nual Page | 10 MUST BE READ FIRST Commander 3F 9 uses the most ad vanced encrypti on chip. It encryp ts and decrypts all the data tha t is being read and wri tten simultaneousl y in real-time. It u ses a digital key tok en to authenticat e and authorize to acces s data in the device. This device contains three (3) di[...]

  • Page 11

    ROCSTOR | COMM ANDER 3F user ma nual Page | 11 o Once completed, pleas e check and be certain that the data you need is fully transferred; these data if not encrypted are vuln erable at this time. o You are now ready to reformat the drive with th e new set of digital k eys that you received. NOTE : By r eformatting the Commander device now, y ou wi[...]

  • Page 12

    ROCSTOR | COMM ANDER 3F user ma nual Page | 12 QUICK INSTAL LATION How to Connect t he Interface Cables - Co nnecting th e Drive 1. Turn ON your compu ter and wait until it fully boots up to load all programs. 2. Insert one o f the digital key-tokens into the designated port 3. Connect one end of the po wer cord directly to the Commander 3F and the[...]

  • Page 13

    ROCSTOR | COMM ANDER 3F user ma nual Page | 13 6. The Hard d rive is prefo rmatted for Plug-and-Play operation. After a few second s a Rocstor HD icon will show o n the “M y Computer” folder under the Windows OS. Under the Mac OS, the Commander HD will appear on the “Desktop.” 7. At th is time it is recommended to re move t he digital key -[...]

  • Page 14

    ROCSTOR | COMM ANDER 3F user ma nual Page | 14 Cable Types FireWire 400 (IEEE 1394a) 6-Pin FireWire 400 connector FireWire 400 can transfer data between devices at 400 Mbits /s ec FireWire 800 (IEEE 1394b) 9-Pin FireWire 800 connector FireWire 400 can transfer data between devices at 8 00 Mbits /s ec USB supports three data transfer rates: USB 3.0:[...]

  • Page 15

    ROCSTOR | COMM ANDER 3F user ma nual Page | 15 INSTALLING YOU R DRIVE All Rocstor hard drives are formatted as blank FAT32 (32-bit file allocation table) volumes {unless otherwise stated on the box} that are compatible with most modern Windows and Macintosh operating systems. To begin using your Rocstor drive, simply co nnect a data cable and power[...]

  • Page 16

    ROCSTOR | COMM ANDER 3F user ma nual Page | 16 drive and try again. Windows will display an alert when you can safel y disconnect or turn off the drive. Mac The easiest way to safely unmount an external hard drive is to drag its Finder icon to the Trash. An alert will notify you if the drive is in use by an application. Close any open documents or [...]

  • Page 17

    ROCSTOR | COMM ANDER 3F user ma nual Page | 17 PARTITIONING AND FORMATTING THE COMMANDER DRIVE ON A MAC OS All Rocstor drives are factory formatted with FAT 32, unless otherwise stated on the retail box. WARNING: Formatting and Partitioning the Commander Drive will destroy all of its data. To protect your data, back it up before formatting or parti[...]

  • Page 18

    ROCSTOR | COMM ANDER 3F user ma nual Page | 18 INSTRUCTIONS FOR PARTITIONING AND FORMATTING FROM FAT32 to HFS+: 1. Connect the Rocstor drive to the computer via a port. 2. The drive will appear as an icon on the Desktop o n the middle right side (figure 1.0 below) the icon will represent the method of connection (USB or FireWire). Figure 1.0 USB Co[...]

  • Page 19

    ROCSTOR | COMM ANDER 3F user ma nual Page | 19 Note: If the Hard Drive is connected via USB port, the desktop wo uld indicate the USB (figure 1.1) if it is connected via FireWire port, it would then indicate FireWire as (figure 1.2) on the “ Mac intosh HD ” icon. The same procedures would also apply to the foll owing steps. 3. Once the icon app[...]

  • Page 20

    ROCSTOR | COMM ANDER 3F user ma nual Page | 20 4. In the “ Macintosh HD ” menu, click on the “ Applications ” icon. 5. In the “ Applications ” menu, click on the “ Utilities ” icon (figure 3.0.) Figure 3.0[...]

  • Page 21

    ROCSTOR | COMM ANDER 3F user ma nual Page | 21 6. In the “Utilities” menu, click on the “ Disk Utility ” icon (figure 4.0 .) Figure 4.0[...]

  • Page 22

    ROCSTOR | COMM ANDER 3F user ma nual Page | 22 7. On the left side of the “ Disk Utility ” menu is a list of available drives (figure 5.0.) One will show as Rocstor drive. Click on the icon showing the disk capaci ty (figure 5.1.) Figure 5.0 Figure 5.1[...]

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    ROCSTOR | COMM ANDER 3F user ma nual Page | 23 8. You are now in the Rocstor menu. Click on the “ Partition ” tab and then click the “Current” tab under “Volume Scheme.” A drop down “ Partition ” menu will appear. 9. In the “ Partition ” menu, you may select any number of partitions availabl e under “Volume Scheme.” 10. If y[...]

  • Page 24

    ROCSTOR | COMM ANDER 3F user ma nual Page | 24 12. Volume Information: select a name for your drive (figure 7.0.) Figure 7.0 13. Format: Click on either the “ Format ” area or the Blue up/down arrows. Select Mac OS extended (journal) .[...]

  • Page 25

    ROCSTOR | COMM ANDER 3F user ma nual Page | 25 14. After selecting the type of format, click the “ Apply ” tab in the lower right of the screen , (figure 7.1.) On the next screen, Partition Disk, click “ Partition ” (figure 8.0) Figure 7.1 Figure 8.0[...]

  • Page 26

    ROCSTOR | COMM ANDER 3F user ma nual Page | 26 15. The drive will begin to format (figure 8.1) and upo n completion; the same icon that first appeared on the Desktop will reappear with your designed name o n the Desktop (figure 9.0) Figure 8.1 Figure 9 .0 16. You can now Exit or close to return to the desktop.[...]

  • Page 27

    ROCSTOR | COMM ANDER 3F user ma nual Page | 27 PARTITIONING AND FORMATTING THE COMMANDER DRIVE ON WINDOWS 2000, XP AND VISTA and Windows 7 All Rocstor drives are factory formatted with FAT 32 , unless otherwise stated on the retail box. WARNING: Formatting and Partitioning the Commander Drive will destroy all of its data. To protect your data, back[...]

  • Page 28

    ROCSTOR | COMM ANDER 3F user ma nual Page | 28 DIFFERENT WAYS TO GET TO THE CONTROL PANEL: (You may use any one of the following methods) 1. If the icon “ My Compute r ” shows on your desktop, click or double click on the icon. Under “Other Places” click on “Control Panel.” Under Windo ws XP under Vista/Windows 7 OS 2. If the icon “ M[...]

  • Page 29

    ROCSTOR | COMM ANDER 3F user ma nual Page | 29 3. If the icon “ My Compute r ” does not show on your desktop, click on the Start icon on the lower left of your screen. If the Control Panel link is not displayed, click on the Settings link and then click on the Control Panel link. 4. Clic k on the Start icon on the lower left of your screen. Cli[...]

  • Page 30

    ROCSTOR | COMM ANDER 3F user ma nual Page | 30 INSTRUCTIONS UPON REACHING CONTR OL PANEL a. Aft er reaching the Control Panel, click on Administrative Tools. b. After reaching Administrative Tools, click on Com puter Management. c. After reaching Computer Management, click on Disk Management.[...]

  • Page 31

    ROCSTOR | COMM ANDER 3F user ma nual Page | 31 INSTRUCTIONS FOR PARTITIONING AND FORMATTING FROM FAT32 to NTFS 1. In the “Disk Ma nagement” window, right click the Rocstor drive in the u pper portion of the menu to highlight it. In the drop down menu, select “Delete Parti tion.” WARNING: Formatting and Partitioning the Commander Drive will [...]

  • Page 32

    ROCSTOR | COMM ANDER 3F user ma nual Page | 32 4. The Rocstor drive will s h ow up in the lower menu as an “Unallocated” disk. 5. Rig ht click anywhere in the “ U nallocated” disk area in the lower menu. 6. Clic k on “New Partition.” 7. You are taken to “Welcome to the New Partition Wizard.” Click “ Next ” .[...]

  • Page 33

    ROCSTOR | COMM ANDER 3F user ma nual Page | 33 8. Clic k on “Primary p artition” (it should be selected as the default partition). Click “ Next ” . 9. Under “Specific Par tition Size,” click Next to accept the default setting, which is the maximum size allowed.[...]

  • Page 34

    ROCSTOR | COMM ANDER 3F user ma nual Page | 34 10. Under “Assign Drive Letter or Path,” accept the d efault letter and click “ Next ” . 11. In the “Format Partition,” accept the default setting.[...]

  • Page 35

    ROCSTOR | COMM ANDER 3F user ma nual Page | 35 12. The “Volume label ” can be changed to any name up to 11 characters. 13. Suggest that “Quick Format” be selected and then click “ Next ” . 14. You now reached the “Completing the New Parti tion Wizard” screen. It displays the various settings you previously selected. If you are satis[...]

  • Page 36

    ROCSTOR | COMM ANDER 3F user ma nual Page | 36 15. You will return automatically to the “Disk Management” window and will see the newly formatted Rocstor disk on the screen with the na me you selected. If no new name was entered in the “Volume label ,” the Rocstor drive will show up as “New Volume.” To rename the v olume at this time, r[...]

  • Page 37

    ROCSTOR | COMM ANDER 3F user ma nual Page | 37 Troubleshooting Rocstor data storage products are subjected to several quality control tests before leaving our factory. However, from time to time, the produc t may not work after shipment or would experience intermittent problems under certain criteria and/or situations. Should you experience a probl[...]

  • Page 38

    ROCSTOR | COMM ANDER 3F user ma nual Page | 38 Have you checked to confirm that the computer’s operati ng system works with the file system? Review the manual that came with your computer to ensure that the file s ystem is compatible with the operating system. Problem: The Commander drive is not working fast enough. Solution: You may have too man[...]

  • Page 39

    ROCSTOR | COMM ANDER 3F user ma nual Page | 39 Troubleshooting for PC WINDOWS ba sed compute rs Problem: The computer does not appear to recognize the drive. Solutions: A window should appear, notifying you that a dev ice is connected and/or the Commander HD icon should appear on the “My Computer” folder. Your comput er ’s Minimum requirement[...]

  • Page 40

    ROCSTOR | COMM ANDER 3F user ma nual Page | 40 Problem: The performance and/or transfer speeds are slow when the Commander d rive is connected to my USB port. Solution: USB ports come in different speeds from 12Mbits / s (USB 1.0), 480Mbits/s (USB.2) to up to 5,000Mbits/s (USB 3.0) . If the Commander HD is connected to a USB 2.0 or 1.1 port (low sp[...]

  • Page 41

    ROCSTOR | COMM ANDER 3F user ma nual Page | 41 K K N N O O W W L L E E D D G G E E B B A A S S E E Commander 3F Unique Features Built-in power supply (No bulky AC a dapter necessary .) Direct Connection to Electricity. U.S.A. and International Auto-Switch Power Supply . Uses any standard (certified) computer cable Secured by AES-256 Real-Time Hardw[...]

  • Page 42

    ROCSTOR | COMM ANDER 3F user ma nual Page | 42 Cross-platform compatibility Mac, Windows, Linux … Designed for horizontal or vertical use 2 year limited warranty 2 year unlimited toll-free telephone tech support Specifications Dimensions: 5.8 x 8.7 x 1.6 inches 14.7 x 22.0 x 4.1 cm Weight: 2.9 pounds (1.3 kilograms) Transfer rates: USB 3.0 up to [...]

  • Page 43

    ROCSTOR | COMM ANDER 3F user ma nual Page | 43 Encryption Tec hnology One of the most secure and cutting-edge hardware-based encryption chipsets is integrated into the internal circuitry of the Commander lines. The chipset contains features such as Advanced Encryption Standard Algorithm AES-256 bit key strength, and real-time encryption so that the[...]

  • Page 44

    ROCSTOR | COMM ANDER 3F user ma nual Page | 44 drive is strongly encrypted by AES (Advanced Encryption Standard). There is no possibility that clear text will remain on the hard drive. Q: What is hardware-based encryption? A: Encryption is a sophisticated mathema tical calculation (or al gorithm) combining a “secret key” and clear text. The res[...]

  • Page 45

    ROCSTOR | COMM ANDER 3F user ma nual Page | 45 Q: Are Commander encrypted drives compatible with all disk drive types? A: Commander encrypted hard drives are com patible with Ultra SATA/eSATA compliant disk drives in real-time performance. Q: Can Commander external drives work with an y operating system? A: Commander external drives require no devi[...]

  • Page 46

    ROCSTOR | COMM ANDER 3F user ma nual Page | 46 ( C ommunications S ecurity E stablishment) of Canada certified hardware AES ( A dvanced E ncryption S tandard) algorithm. How does it work? X-Wall MX , an SATA to SATA cryptographic bridge chip, sits right in betwe en host SATA and the device SATA hard drive, encrypting entire SATA drive with w ire sp[...]

  • Page 47

    ROCSTOR | COMM ANDER 3F user ma nual Page | 47 As the entire SATA hard drive is encrypted, there is no possibility of any se cret being left unprotected on the drive, including password and "Secret Key." In an X-Wall MX protected system (drive), there is no simple way to read the data withou t the right "Secret Key." Only YOU ha[...]

  • Page 48

    ROCSTOR | COMM ANDER 3F user ma nual Page | 48 Introduction s: Interfaces (po rts) and Cables FireWire is Apple Inc.’s brand name for the IEEE 1394 interface (although the 1394 standard also defines a backplane interface). FireWire is also known as i.LINK ( Sony’s name) and DV ( Panasonic’s name, not to be confused with DV camcorder tapes). I[...]

  • Page 49

    ROCSTOR | COMM ANDER 3F user ma nual Page | 49 FireWire 800 (IEEE 1394b) 9-pin FireWire 800/3200 (IEEE 1394b) connector was introduced commercially by Apple in 2003. This newer 1394 specification (1394 b ) and corresponding products allow a transfer rate o f 786.432 Mbits /s ec full-duplex via a new encoding scheme termed beta mode. It is backwards[...]

  • Page 50

    ROCSTOR | COMM ANDER 3F user ma nual Page | 50 U niversal S erial B us ( USB ) is a serial bus standard to interface devices. USB was designed to allow peripherals to be connected using a single standardize d interface socket and to improve Plug-and-play capabilities by allowing devices to be connected and disconnected without rebooting the compute[...]

  • Page 51

    ROCSTOR | COMM ANDER 3F user ma nual Page | 51 Compassion Chart: Raw Bandwidth Transfer Speed (Mbits/s) ( Mb its/s) Max. Cable Length Feet (meter s) Power Provided Device per channel SAS 3000 375 26 Ft (8 m) No 4 eSATA 3000 375 6.5 Ft (2 m) No 1 (15 W/ port mult iplier ) SATA 300 3000 375 3.3 Ft (1 m) No 1 per line SATA 150 1500 187.5 3.3 Ft (1 m) [...]

  • Page 52

    ROCSTOR | COMM ANDER 3F user ma nual Page | 52 Introduction s: Formatting File Allocation Table ( FAT ) FAT is a file system developed by Microsoft for MS - DOS and is the primary file system for consumer versions of Microsoft Windows. The FAT file system is relatively uncomplicated and is supported by vir tually all existing operating systems for [...]

  • Page 53

    ROCSTOR | COMM ANDER 3F user ma nual Page | 53 HFS Plus or HFS+ This is a file system developed by Apple Inc. to replace their Hierarchical File System (HFS) as the primary file system used in Macintosh computers (or other systems running Mac OS ). It is also one of the formats used by the iPod digital music player. HFS Plus is also referred to as [...]

  • Page 54

    ROCSTOR | COMM ANDER 3F user ma nual Page | 54 LIMITED WARRAN TY This Limited Warrant y is provided by Rocstorage, Inc. (hereinafter: Rocs tor) for all lines of product s. General Terms EXCEPT AS EXPRESSLY SE T FORTH IN THIS LIMITED W ARRANTY, RO CSTOR MAKES NO O THER WARRANTIES OR CONDITIONS, EXPRE SS OR IMPLIED, INCLUDING ANY IMPLI ED WARRANTIES [...]

  • Page 55

    ROCSTOR | COMM ANDER 3F user ma nual Page | 55 YOU SHOULD MAKE P ERIODIC BACKUP COP IES OF THE DATA ST ORED ON YOUR H ARD DRIVE OR OT HER STORAGE DEVICES A S A PRECAUTION AG AINST POSSIBL E FAILUR ES, ALTERATION, OR L OSS OF THE DATA. BEFORE RETURNING ANY UN IT FOR S ERVICE, BE SURE TO B ACK UP DATA AND R EMOVE ANY CON FIDENTIAL, PROPRIETARY, OR PE[...]

  • Page 56

    ROCSTOR | COMM ANDER 3F user ma nual Page | 56 MALFUNCTION IN CONDI TIONS OF NORMAL USE. ROCSTOR IS NOT LIABIL E FOR ANY DA MAGE TO ANY OTHER PRODUCT CONN ECTED TO A ROCSTOR PRODU CT. Limitation on Conse quentia l Damages ROCSTOR IS NOT LIABLE FOR ANY DAMA GES CAUSED B Y THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING AN Y LOST PROF[...]

  • Page 57

    ROCSTOR | COMM ANDER 3F user ma nual Page | 57 Rocstor Repla ceable Parts Pro gram Where available, the Rocstor Replaceable Parts program ships ap proved replacement par ts directly to you to fulfill your warranty. This will save considerable repair ti me. After you call the Rocstor Technical Support Center at 888.877.8777 a replac eable part can b[...]

  • Page 58

    ROCSTOR | COMM ANDER 3F user ma nual Page | 58 “Rocstor” makes no r epresentation o r warran ty as to the suitability or fitness of these devices for an y specific application. Technical Suppo rt All Rocstor hard drives are ba cked by free teleph one technical supp ort for two (2) years f rom the dat e of purchase. Please register your prod uct[...]

  • Page 59

    ROCSTOR | COMM ANDER 3F user ma nual Page | 59 Contact Information Corporate Headq uarters 8130 Remmet Avenue Canoga Park, CA 9 1304-4129 Office: +1 (818) 449-2000 Fax: +1 (818) 8 84-8777 Email: info@Rocsto r.com Technical Suppo rt / RMA Tel: (888) 877-77 16 (USA and Canad a) Tel: +1 (818) 449-20 00 (Domestic and In ternationals) Fax: +1 (818) 8 84[...]

  • Page 60

    ROCSTOR | COMM ANDER 3F user ma nual Page | 60 Available in Black Thank you for purchasing Commander 3F Rocstor Ver. 072 6K[...]