Samsung DCS KEYSET manual

SAMSUNG DCS KEYSET USER GUIDE[...]

Publication Information Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason. Samsung Telecoms also reserves the right with- out prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Disclaimer Samsung Telecoms is not responsible f[...]

E U D ec l a r a t i on o f C on f o r m i t y ( R TT E ) S a m s u n g E l e c t r o n i cs C o . , L t d . 259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030 ( f a c t o r y na m e , add r e ss ) d ec l a r e u n d e r o u r s o l e r es po n s i b ili t y t h a t t h e p r od u c t D i g i t a l K e y p h on e S y s t e m " D C S " t[...]

EU Declaration of Conf ormity (see previous page) For other directives relevant to DCS Compact I I, DCS- 816, DCS-408, DCS-408i and DCS- VIP system s, refer to the Samsung website at: www.s am s ung-tel ecoms.c o.uk Intended Use This digital telephone is intended to be connected to a digital extension of a Samsung DCS telephone system (DCS, DCS Com[...]

Note for Users Ou tside the UK In order to provide as much information as possible on the features and functi ons of Samsung Digital K eysets, it has been necessary to in- clude some details w hich are relevant to users in the UK only. Please be aw are, therefore, that you may notice some diff erences in the op- eration or perf ormance of your keys[...]

– i – Contents Things You Should Know ................................................. 1 Your DCS Keyphone System ........................................................... 1 Your DCS Keyset ............................................................................. 1 Call Indications ........................................................[...]

Sams ung DCS Key s et User Guide – ii – Call Processing ................................................................. 18 System Hold .................................................................................... 18 Exclusive Hold ................................................................................ 18 Hold Recall ..........[...]

– iii – Paging and Messaging ..................................................... 34 Making An Internal Page .............................................................. 34 Making An External Page ............................................................. 34 All Page ........................................................................[...]

Sams ung DCS Key s et User Guide – iv – Display Features............................................................... 51 Call Progress Displays.................................................................... 51 Directory Inform ation ..................................................................................... 51 Setting Extension[...]

– 1 – Things You Should Know Your DCS Key phone System There are a number of different Samsung key phone sy stems each designa ted with the prefix ‘DCS.’ The orig inal sy stem is called sim- ply th e ‘DCS.’ Other sy stems are desi g nat ed DCS Com pact I I , DCS - 816, DCS-408 and DCS-408i. For simplicity , this guide uses the des- igna[...]

Sams ung DCS Key s et User Guide – 2 – Lines from the telephone company are “ C.O . lines.” Calls on thes e lines are referred to as “outside calls.” Your sy stem can have individ- ual C.O. line keys—called Direct Trunk Selection ( DTS) key s—or lines may be assig ned to groups. When they are in a g roup, you ac- cess a line by dial[...]

– 3 – I nternal calls, also called intercom calls, always appear on your CALL key s and always lig ht green. You can have up to eight CALL key s (or up to five on Compact I I sy stems), but two are recommended. Outside calls appear on individual DTS key s , if these are assigned. I f an individual line is not assign ed to its own ke y, it will [...]

Sams ung DCS Key s et User Guide – 4 – through the speaker can be adjusted during a pag e announcement using the VOLUME key s. (There are eight user-programmable levels for ring, off-hook ring and handset volume, and 16 levels for speaker and background music volume.) Note: Volume levels can also be chang ed by dialling TRSF 114 and selecting t[...]

– 5 – Error Tone —a continuous single-level tone indicates y ou have done something incorrectly and should try again. Note: Check with y our syst em admin istrator for the correct tones on your key set if you are outside of the UK. Selecting Key Features Using Menus I n order to use any features that are not assi g ned t o prog ramm able key [...]

Sams ung DCS Key s et User Guide – 6 – 1. Select one of the main menus, CALL , OT HER , or ANS using the appropriate soft key . 2. You select features in a m enu using the soft key s. If there are more than three features in a menu—as indicated by the sy mbol ➔ displayed as the last character on t he lower line of the dis- play —press the[...]

– 7 – LCD 24B Keyset Layout Labelling Program mable Keys I nsert the end of a paper clip into the notch of the clear cover. Push the cover sideway s. Lift the cover and remove the desig nation strip. La bel the designation strip. Replace the strip and cover. 32-CHARACTER DISPLAY Two l ines wit h 16 character s each. SOFT KEY S Used to acti vate[...]

Sams ung DCS Key s et User Guide – 8 – LCD 12B Keyset Layout Labelling Program mable Keys I nsert the end of a paper clip into the notch of the clear cover. Push the cover sideway s. Lift the cover and remove the desig nation strip. La bel the designation strip. Replace the strip and cover. LAST NUMBER REDIAL KEY PULLOUT DIRECTORY TRAY TRANSFER[...]

– 9 – LCD 6B Keyset L ayout Labelling Program mable Keys I nsert the end of a paper clip into the notch of the clear cover. Push the cover sideway s. Lift the cover and remove the desig nation strip. La bel the designation strip. Replace the strip and cover. HOLD KEY PULLOUT DIRECTORY TRAY MICROP HONE For ha nds- free operation SPEAKER KEY Used[...]

Sams ung DCS Key s et User Guide – 10 – Add-On Module (AOM) Lay out Note: The AO M cannot be used w ith a 408 or 408i s ystem . RED LED INDICAT OR PROGRAMMABLE KE Y[...]

– 11 – Outside Calls Making An Outside Call 1. Lift the handset and press an idle outside line key , line g roup key or dial a line access code t o receive dial tone. OR To use the speakerphone, press an idle outside line key or line group key , or dial a line access code, to receive dial tone through the speaker. OR Press the SPEAKER key , rec[...]

Sams ung DCS Key s et User Guide – 12 – Note: If the Hot Keypad featu r e h as b een turned off, you m ust first lift th e handset or press th e SPE AKER key before dialling . Answering An Outside Call • • • • Lift the handset and y ou are automati cally connected to the ri ng - ing ca ll. (See Ring Preference under Customising Y our Ke[...]

– 13 – Busy Line Queuing With Callback I f you receive a busy signal when y ou are selecting an outside line, this means that the line or group of lines is busy . 1. Press the CALLBACK key or dial 44 . You will he ar confirmation tone. When the line bec omes free the sy stem will call y ou back. 2. Lift the handset or press the ANS/RLS key to a[...]

Sams ung DCS Key s et User Guide – 14 – Internal Calls Calling Other Extensions 1. Dial the extension number or group number. 2. W ait for the party to answer. I f you hear a brief tone burst instead of ringback tone, the extension y ou called is set for Voice An- nounce or Auto Answer. Begin speaking immediately after the tone. 3. Finish the c[...]

– 15 – V o ice Announce Mode When another extension calls you, y our key set will sound a brief at- tention tone and y ou will hear the caller's announcement. 1. Press the ANS/RLS key to turn on the microphone and speak hands-free. OR Lift the handset to reply . 2. To finish the call, replace the handset or press the ANS/RLS key . Note: To[...]

Sams ung DCS Key s et User Guide – 16 – Busy Extension Camp-On When you call another extension and receive a busy signal but y ou do not want to wait for a callback: 1. Press the CAMP key, if assigned OR Press the CAMP soft key. OR Dial 45. The called extension will receive off-hook ring tone repeated every few seconds and its first available C[...]

– 17 – Barge-in On An Extension The Barge-in feature allows y ou to barge in on a conversation cur- rently in prog ress at another ex tension. B arge-in is an optional feature and y our keyset must be programmed to allow it to access this fea- ture. See y our system administrator if y ou require this. I f you dial an extension which is busy , p[...]

Sams ung DCS Key s et User Guide – 18 – Call Processing System Hold • • • • When you are connected t o a call, press the HOLD key . The call will go on hold and flash g reen at y our key set. If this ca ll appears on a line key at other key sets, it will flash r ed at those key sets. • • • • To take the call off hold, press the [...]

– 19 – I f you do not answer this recall within a pre-prog rammed period of time, it will go to the system ope rator. Consultation Hold When you are talking on an outside line and it is necessary to consult with another extension: 1. Press the TRSF key and receive transfer dial tone. Your call is placed on transfer hold. 2. Dial the extension n[...]

Sams ung DCS Key s et User Guide – 20 – Transferrin g Calls You can transfer a call from y our ex tension to another number in one of two way s. You can do a ‘screened’ t ransfer and inform the called party who is calling, or y ou can do a ‘blind’ (unscree ned) transfer without notification. 1. While on a call, press the TRSF key and di[...]

– 21 – Transfer With Camp-On When you are transferring a call to another extension and you receive a busy signal, y ou may camp the call on to the extension. Simply hang up when you hear the busy signal. The called party will be alerted tha t a call is waiting for the m. Note: If you receive No More Calls tone, th e extension has no key availab[...]

Sams ung DCS Key s et User Guide – 22 – Conference Calls You may connect up to five parties (you and four others) in a confer- ence ca ll, in any combination of outside line s and interna l extensions in any order. 1. While engaged in a conversation, press the CONF key (i f as- signed), or the CONF soft key , or press the TRSF key and dial 46 .[...]

– 23 – Forw arding Calls You can forward y our calls to another extension, group of ex tensions or an external telephone number. Program a destination for the ty pe of forwarding you want as shown below. I f y ou have FWD ALL, FWD BUSY , and FWD NO ANSWER key s, press one to turn that forward fea- ture on. A steady red light reminds y ou what f[...]

Sams ung DCS Key s et User Guide – 24 – Forward No Answer To forward calls to another extension when you do not answer: 1. Dial 603 followed by the extension or group number. 2. When you receive confirmation tone and LCD message, hang up. Note: If the Hot Keypad featu r e h as b een turned off, you m ust first lift th e handset or press th e SP[...]

– 25 – Forward To An External Num ber To forward outside calls to another outside number, you can use the FWD EXTERNAL key programmed on y our keyset with the required external number to f orward to. Simply press this key to set f orward- ing (the LED lights and the message is display ed), and press it ag ain to turn forwarding off. However, if[...]

Sams ung DCS Key s et User Guide – 26 – Note: • Group num bers for each sy stem ty pe are: DCS and Com pact II=01–20; 816=01–08; 408/408i=01–04. • A group pickup key can have an extender for a specific pick up group (see Add- ing Extenders to Key Assignments und er Display Features ). • If the Hot Key p ad featu re has been turned o[...]

– 27 – Dialling Features Some dialling features can be accessed using programmable key s or feature access codes only. Others can be accessed usin g programma- ble keys, feature access codes, or the soft key menus on the LCD . Use of the soft key menus is described at the beginning of this guide (see Things You Should Know ). Speed Dialling You[...]

Sams ung DCS Key s et User Guide – 28 – Programming Personal Speed Dial Numbers You can program frequently -dialled telephone numbers in y our per- sonal speed dial list. An extension has 10 (00–09) speed dial numbers by default but may be assig ned up to fifty (00-49). Your system ad- ministrator can tell y ou how many are assig ned to your [...]

– 29 – D is used for pulse-to-tone conversion (“C”). If y our sy stem uses ro- tary (or pulse) dialling C.O. lines, pressing D while e ntering a speed dial number causes all subsequent digits to be sent as DTMF tones. E is used to hide digits. You may want to hide some phone numbers so that they will not show in the display when y ou dial t[...]

Sams ung DCS Key s et User Guide – 30 – Note: If the Hot Keypad featu r e h as b een turned off, you m ust first lift th e handset or press th e SPE AKER key b efore y o u begin dia lling. Last Number Redial To redial the last outside number y ou dialled: • • • • Press the REDIAL key OR Press the LNR key (if assi g ned) OR Press the SCR[...]

– 31 – Chain Dialling You can manually dial additional digits following a speed dial num- ber or chain as many speed dial numbers together as required. • After the first speed dial number is answered, press the SPD key again and dial another speed number OR manually dial additional digits following a speed dial number. Automatic Redial/Retry [...]

Sams ung DCS Key s et User Guide – 32 – Voice Dialler Voice Dialler allows y ou to rec ord a voice pattern in a digital format and store it in an addressable location. When the Voice Dialler fea- ture is activa ted, it will identify , retrieve and process the associated stored data. This latest technology has been applied to the area of persona[...]

– 33 – Placing a V oice Dialler Call 1. Lift the handset. 2. Press the VDIAL key , if assigned, or dial 681 . 3. Speak the desired name carefully into the handset. I f y ou are successful, the call will be placed. If y ou hear error tone, repeat the procedure. Possible Causes For V oice Dialler Failure • • • • The desired name is not re[...]

Sams ung DCS Key s et User Guide – 34 – Paging and Messaging Making An Internal Page To make an announcement through keyset speakers : 1. Lift the handset. 2. Press the PAGE key , if assigned OR Press the SCROLL key , OT HER soft key and PA GE soft key OR Dial 55 . 3. Dial the desired zone number 1, 2, 3 or 4. (I f using a 408/408i sy stem, dia[...]

– 35 – 4. After the attention tone, make y our announcement. Note: 1. DCS- 816, 408 and 408i sy stems h ave one extern al zone only (zone 5). 2. If you have a separat e PAGE key dedicated to each page zone, press the dedi- cated PAGE key to dial the required zone nu mber. All Page To page all designated key sets and ex ternal speakers at the sa[...]

Sams ung DCS Key s et User Guide – 36 – Call Park and Page When you have a call for someone who is away from their desk, y ou can park the call and page the requested party . 1. While in conversation with the caller, press the PA GE key (if as- signed) or the PA GE soft key . The call is automa tically parked at y our ex tension. 2. Dial the de[...]

– 37 – 2. Hang up. The MS G key (s) on the called extension or on all of the extensions in the group will flash. (Some phones have a special multi-function lamp which flashes. Standard telephones receive special dial tone as a message indication.) Note: • An extensio n can have up t o five message ind ications. • If the Hot Key p ad featu r[...]

Sams ung DCS Key s et User Guide – 38 – Note: • You can first v iew messag e indications and return them in the order you choose. See View ing Message Indicati ons unde r Display Feat ures . • If the Hot Key p ad featu re has been turned off, y ou must first lift the handset or press the SPEAKER key before y o u begin di alling. • If a me[...]

– 39 – To set a message: • • • • Dial 48 followed by a message code 01–20. To cancel this message: • • • • Dial 48 followed by 00 . Note: If the Hot Keypad featu r e h as b een turned off, you m ust first lift th e handset or press th e SPE AKER key b efore y o u begin dia lling. You may also have several programmed message ( [...]

Sams ung DCS Key s et User Guide – 40 – Convenience Features Do Not Disturb (DND) Use this feature when y ou want to block incoming calls to y our key - set. You will still be able to make outgoing calls while in DND mode. • • • • While on-hook, press the key marked DND (if available) OR Press the programmed DND key (if available) OR Di[...]

– 41 – Mute You can mute the handset transmitter or the microphone during any conversation so y ou cannot be heard. 1. Press the MU TE key or the MUTE soft key . The key will light red and ‘mute’ (lower case) is display ed. 2. To resume speaking , press the MU TE key or mute soft key . The key LE D turns off and ‘ MUTE’ (upper case) is [...]

Sams ung DCS Key s et User Guide – 42 – 3. Dial the time y ou want the alarm to sound. Enter the time as HHMM (hours and minutes) using a 24-hour clock. For example, 1430 is 2:30pm. 4. Dial 1 (TODAY) or 2 (DAIL Y) to select the alarm type. Dial 0 (NOTSET ) if y ou choose not to set the alarm. 5. Press the TRSF key . 6. Repeat for each alarm if [...]

– 43 – Calling the Doorphone/Room Monitor You can call the doorphone and listen to what is happening outside or in another room. • • • • Dial the extension number of the doorphone. You will be connected to the door phone and y ou can listen or have a conversation. Note: If the Hot Keypad featu r e h as b een turned off, you m ust first [...]

Sams ung DCS Key s et User Guide – 44 – Note: Depending on speaker volu me and the acou stics of your of fice, it may be advisable to turn the group listening feature off b ef ore hanging up. This will elim i- nate any momen tary squeal. Account Code s When equipped with optional equipment, y our Samsung DCS sy stem allows calls to be charged t[...]

– 45 – To unlock y our keyset: 1. While on-hook, press the TRSF key and dial 100. 2. Dial y our 4-digit extension passcode. 3. Dial 0 to set the key set to Unlocked. 4. Press the TRSF key to store y our selection. Note: • If Locked Ou t is selected, the HOLD key w ill flash slow ly. • If Locked A ll is selected, the HOLD key will light stea[...]

Sams ung DCS Key s et User Guide – 46 – Receiving OHVA Calls I f y ou receive an off-hook voice announcement, y ou will hear the an- nouncement in the handset receiver or over the keyset speaker while y ou are talking on y our current call. • • • • Press the flashing CALL key on y our key set. This will place the current call on hold an[...]

– 47 – • • • • When you wish to return y our ex tension to the gr oup, press the IN/OUT key again. The key L ED will light red. I f y ou wish to exit/enter the group but y ou do not have an IN/OUT key : • • • • Dial 53 followed by the g roup number (e.g. 503), and then dial 0 to exit or 1 to enter the group OR Use the SCROLL key[...]

Sams ung DCS Key s et User Guide – 48 – Customising Your Keyset Select Ring Tone You can select one of eight ring tones for y our key set. 1. While on-hook, press the TRSF key and dial 111 . 2. Dial a number 1–8 or press the VOLUME Up and Down key s to hear each tone. 3. When y ou hear the tone that you want, press the TRSF key . Change Your [...]

– 49 – Automatic Hold While on an outside call, pressing a line key, route key or a flashing CALL key will automatically put y our call on hold and connect y ou to the next call. This feature can be turned on or off at your key set. 1. While on-hook, press the TRSF key and dial 110 . 2. Dial 001 to turn Automatic Hold on or 000 t o turn it off.[...]

Sams ung DCS Key s et User Guide – 50 – Key Confirmation Tone You normally hear a short beep (confirmation tone) each time you press a key on the dial pad. This tone can be turned on or off. 1. While on-hook, press the TRSF key and dial 110 . 2. Dial 041 to turn tones on or 040 to turn tones off. (Or use the soft key s and VOLUM E Up/Down key s[...]

– 51 – Display Features Call Progress Display s During every day call handling, y our key set display provides informa- tion that is helpful and, in some cases, invaluable in keeping y ou in- formed of what is happe ning and who is calling. I n some cases y ou are prompted to take an action and in others y ou receive information on the call. Di[...]

Sams ung DCS Key s et User Guide – 52 – 1. Press the TRSF key and dial 104 . 2. Enter the name using the dial key pad. Each press of a key selects a character. Pressing a different key moves the cursor to the next position. For example: if y our name is “J oanne”, press 5 once to get the letter “J”; then press 6 thre e times to ge t the[...]

– 53 – Personal Sp eed Dial Names Each personal speed dial number y ou create can have a name of up to 10 characters assigned to it. This name is used to select the speed dial bin when y ou use the Dial by Directory feature (see below). To pro- gram speed dial names: 1. Press the TRSF key and dial 106 . 2. Dial the speed dial bin number 00–49[...]

Sams ung DCS Key s et User Guide – 54 – 5. Press the DIR key or the DIAL soft key to dial the number. Display Number Dialled Display key sets show digits as they are dia lled. They will stay in the display until the call dura tion timer comes on automa tically or the TIMER key is presse d (see below). I f the call duration timer is not used, th[...]

– 55 – 1. When the key set is idle, pr ess the TIM ER key or press the SCROLL key and select TIME R from the OT HER me nu to start tim- ing. The timer shows in the display . 2. Press the TIMER key or TIM ER soft key to stop timing . 3. Lift the handset and replace it. The display will return to normal. Note: If you attem pt to start the tim er [...]

Sams ung DCS Key s et User Guide – 56 – Alarm Reminder Mess ages You can use the appointment reminder/alarm feature (refer to the Convenience Features secti on of this guide) and create a 16-character reminder messag e. When the alarm ring s, your message will appea r instead of the nor mal ‘ALARM REMI NDER’ messag e. To program re- minder [...]

– 57 – 1. While on-hook, press the TRSF key and dial 107 . 2. Use the VOLUME key s to scroll through y our programmable key s. When the key you require is display ed, press the right soft key . OR 3. Press the programmable key to which you want to add an ex- tender. 4. Enter the key extender. The following table shows the key s which can be ass[...]

Sams ung DCS Key s et User Guide – 58 – Calling Line Identification Presentation (CLIP) CLI P is in formation that can be displaye d when a cal l is received at y our keyset, normally the caller’s name or number. N o t e : C L IP i s supported by 408 i s y s t e m s but not 408 systems . Selecting Your CLIP Display You can decide if y ou want[...]

– 59 – Redialling a Saved CL IP Numb er To redial a number that has been saved, press the SAVE key or dial 19 . Note: If the Hot Keypad feature has been turn ed o f f, you mu st lift the handset or press the SPEAKER key before y o u begin di alling. Storing a CLIP N umber At a ny time du r ing a n in c oming ca ll th a t p r ovid e s C L I P in[...]

Sams ung DCS Key s et User Guide – 60 – 3. You can now answer the call by pressing the ANS soft key. OR You can use the NND menu to view more information about this call. OR You can return to the idle condition by pressing the IGNORE soft key . If you are on a call: 1. Press the INQIRE key . OR Press the CLIP soft key and then the INQIRE soft k[...]

– 61 – 1. Press the REVIEW key . OR Press the SCROLL key and the OTHER soft key . Press the SCROLL key again and select RE VW fro m the CLIP menu. 2. I f y ou have e ntries in y our review list, the oldest ca ll will be shown first. 3. You can now press CLEAR to clear this entr y. OR Press NND to view more information about this call. OR Press [...]

Sams ung DCS Key s et User Guide – 62 – Add-On Module The add-on module (AOM) is used when you need more prog ram- mable keys. The extra programmabl e key s are used exactly like those on y our keyset. They can be programmed to be DSS keys, C.O. line ( DTS ) key s, one-touch speed dial keys, and so on. A max imum of two AOMs can be connected to[...]

– 63 – Personal Speed Dial Numbers CODE NAME TELE PHONE NUM BER 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17[...]

Sams ung DCS Key s et User Guide – 64 – 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37[...]

– 65 – 38 39 40 41 42 43 44 45 46 47 48 49[...]

Sams ung DCS Key s et User Guide – 66 – Changed System Access Codes Please enter the f eature access codes config ured for your sy stem if different from the def ault codes printe d on the back cover. CODE FEATURE CODE FEATURE Retrieve parked calls Page internal zone 1 Put calls on and tak e calls of f hold Page inter nal zone 2 Retriev e calls[...]

SYSTEM ACCESS CODES DCS telephone s ystem s have the follow ing preset (def ault) feature access codes. These codes can be us ed if a k ey is not available f or the feature you w ant to use. Standard telephon e users mu st alway s dial these codes. 10 + ext no Retriev e parked cal ls 55 + 1 Pag e internal z one 1 11 Put calls o n and take calls off[...]