Samsung ITP-5014D manual

SAMSUNG OfficeServ User Guide Enterprise IP Solutions for 5000D Series Phones ITP-5021D ITP-5014D DS-5021D DS-5014D[...]

Publication Information Samsung Telecoms reserves the right without prior notice to re- vise information in this publication for any re a son. Samsung Telecoms also reser ves the right without prior n o tice to make changes in design or components of equi p ment as eng i- neering and manufacturing may wa r rant. Disclaimer Samsung Telecoms is not r[...]

E U D ec l a r a t i on o f C on f o r m i t y ( R TT E ) S a m s u n g E l e c t r o n i cs C o . , L t d . 259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030 ( f a c t o r y na m e , add r e ss ) d e c l a r e u n d e r o u r s o l e r e s po n s i b il i t y t h a t t h e p r o d u c t D i g i t a l K e y p h on e S y s t e m " i D C S500[...]

i ABOUT THIS GUIDE This User Guide provides in structions for installing a nd operating the following Samsung telephones with the Sa msung Enterprise IP Solutions OfficeServ system. • ITP-5000D Series IP phones (ITP-5021D and I T P-5014D 2-line LCD IP phones) • DS-5000D Series phon es (DS-5021D and DS-5 014D 2-line LCD digital phones) Please ta[...]

ii Introduction Do not disassemble or attempt to rep air the phone yourself. If a repai r is needed, please cont act your authorised Samsung deale r . Also, if inst alling an ITP-5000D Series phone: T ake care not to connect the network LAN cable to the PC connection jack. If the LAN cable connected to the network is conne cted to the PC connection[...]

iii Contents Chapter 1 Inst alling Y our ITP- or DS-5000D Series Pho ne ................................. 1-1 ITP-5000D Series IP Phone ................................................................................................. 1-1 Checking the Suppli ed Component s..............................................................................[...]

iv Contents Chapter 4 Basic Features ....................................................................................... 4-1 Button LEDs .................................................................................................................... ...... 4-1 Phone St atus Indi cator ........................................................[...]

v Holding a Call ................................................................................................................. .....4-25 System Hold ..................................................................................................................4- 26 Automatic Hold ..............................................................[...]

vi Contents Chapter 6 Dialling Features .................................................................................... 6-1 Speed Di alling ................................................................................................................. ...... 6-1 Redial an Out s ide Number .....................................................[...]

vii Chapter 10 Special Features............................................................................... 10-1 Do Not Di sturb ................................................................................................................. ...10-1 Muting Y our Phone .............................................................................[...]

viii Contents List of Figures Figure 1.1 Contents of ITP-5000D Series IP P hone Packa ge ................................... 1-1 Figure 1.2 Base of ITP-5000D Series IP Phone ......................................................... 1-2 Figure 1.3 Contents of DS-5000D Series Phon e Package ........................................ 1-6 Figure 1.4 Base[...]

1-1 Chapter 1 Installing Your ITP- or DS-5000D Series Phone This chapter explains how to install your phone. Refer to the appropriate section for ITP-5000D Series IP Phone or DS-5000D Series Digital Phone in this chapter for the phone you are installing. ITP-5000D Series IP Phone Checking the Supplied Components First, open and check the package yo[...]

1-2 Chapter 1 Ins talling Y our ITP- or DS -5000D Series Phone Connectors on the IP Phone The base of the phone contains a handset connection jack, power connecti on jack, LAN connection jack, and a PC connection jack. Figure 1.2 Base of ITP-5000D Series IP Phone Installing the IP Phone 1. Plug the handset cord into the jack marked with the symbol [...]

1-3 2. Connect the LAN cable fr om the network to the LAN connection jack. 3. Connect the LAN cable fr om the PC’ s network card to the PC connection jack. T ake care not to connect the LAN cable from the network to the PC connection jack on the phone. Otherwise, neither the phone nor the PC connection will function. PC LAN POWER PC24V PC LAN POW[...]

1-4 Chapter 1 I n s talling Y our ITP- or DS -5000D Series Phone 4. Connect the power adapter cable to th e power connection jack. Do not connec t the cable to the power outlet yet. The power specificat ion is as follows. Input : AC 240V 50Hz Output : DC 24V 0.4A Use only the supp lied adapter cable. Using any other cable may caus e serious damage [...]

1-5 • If using as a wall-mounted phone, insert the support into the slots located in the lower section of the base. – Use the two mounting holes in the upper section of the phone body for wall mounting the phone on sc rews inserted into the wall. – The handset hook should also be changed so that the handset is secure when mou nted on the wa l[...]

1-6 Chapter 1 I n s talling Y our ITP- or DS -5000D Series Phone DS-5000D Series Digital Phone Checking the Supplied Components First, open and check the package you have received. If any of the parts is missing or damaged, contact your dealer immediately . The package supplied with the phone i ncludes the following items:  Digital phone  Pho[...]

1-7 Installing the Phone The base of the phone contains  a handset connection jack and  a line cord connection jack. Figure 1.4 Base of DS-5000D Series Digit al Phone 1. Plug the handset cord into th e handset jack (marked with the symbol) and push the cord inside the recess to secure it. 2. Plug the line cord into th e line cord jack and pus[...]

1-8 Chapter 1 Ins talling Y our ITP- or DS -5000D Series Phone • If using as a desk-phone , insert the phone stand into the slots located in the upper section of the base. • If using as a wall-mounted phone, insert the support into the slots located in the lower section of the base. – Use the two mounting holes in the upper section of the pho[...]

1-9 – The handset hook should also be changed so that the handset is secure when mou nted on the wa ll. Push out the handset hook from the holder , turn it through 180 o and push it back into the holder . Installation is complete. Now find out what features yo ur phone supports by goi ng to Chapter 3 .[...]

2-1 Chapter 2 Setting the Working Environment for ITP- 5000D Series IP Phones This chapter describes the proce dure for starting (“booting”) an IP phone and setting the phone’ s operating para meters. Overview of Environment Settings Mode Menu Items The menu structure for setting the phone’ s environment is as shown below . TOP LEVEL SUB-LE[...]

2-2 Chapter 2 Setting the Working Environment for ITP-5000D Series IP Phones Using the Buttons in Edit Mode When entering the edit mode for any menu opti on, the cursor flashes and you can enter digits using the dial buttons [0] – [9] and [*]. Button functions are listed in the table. T able 3.1 Usin g the Buttons in Edit Mode Button Function Lef[...]

2-3 Setting Parameters The procedure for setting parameters ta kes you through the top level me nus for Network, Load & Upgrade, System and Server . Network Menu • Select ‘2.Network’ . Y ou see: • Select ‘1.Mode’. Y ou s ee: • Select ‘1.Manual IP’ to manually enter the IP , Su bnet Mask, and Gateway IP addresses and continue w[...]

2-4 Chapter 2 Setting the Working Environment for ITP-5000D Series IP Phones • Select ‘2.IP’ . Y ou see: If the IP address is set, you can conf irm the ad dress displayed by pressing the [Enter] button. (If it is incorrect, use the le ft arrow button to de lete the set address and use the dial buttons [0] to [9], and [*] to enter the correct [...]

2-5 OR If the gateway address is blank, use the dial buttons [0] to [9], and [*] to set the address and press the [Enter ] button to save and exit. Y ou have now complete d the network para meter setup. Press th e [End] button to return to the top level menu. Load & Upgrade Menu The menu ‘3.Load & Upgrade’ sets or modi fies the phone’[...]

2-6 Chapter 2 Setting the Working Environment for ITP-5000D Series IP Phones • T o upgrade the phone’ s bootrom select ‘3.Upgrade Bootrom’ then ‘1.TFTP server’. Enter the IP address of the TFTP server from which the program should be downloaded. Press the [ Enter ] button to start the download. The phone is rebooted after downlo ading t[...]

2-7 • T o set/modify t he ID of the phone, select ‘2.ID’ . The foll owing screen is displayed. Enter the ID as a maximum of 16 digit s/characters. • T o set/modify the pa ssword of the phone, select ‘3.Password’ . The following screen is displayed. Enter the password as a maxi mum of 8 digits (displays as ‘*’). Verifying Settings an[...]

3-1 Chapter 3 Things You Should Know The ITP- and DS-5000D Series of phones comprise the ITP/DS-5021D and ITP/DS-5014D phones. Thes e are 2-line LCD phones that can be us ed with the Samsung Enterprise IP Solutions OfficeSer v System. The y are described in detail in this chapter . ITP and DS phones are operated in the sa me way . However , IP phon[...]

3-2 Chapter 3 Things Y ou Should Know Figure 3.2 Front Panel of the ITP- and DS-5021D Phone • The 14 or 21 programmable buttons can be programmed with desired functions. • Dial keypad buttons for dialling numbers. • V olu me buttons to control volume levels for handset, speaker , ring etc. • Redial button redials the last numb er dialled fr[...]

3-3 • The status indicator displays the status of the phone using red, green, and amber colours. Dial (Keypad) Buttons The dial buttons are used to dial digits [0]-[9], [*] and [#]. Programmable Buttons ITP- and DS-5021D have 21 programmable buttons; ITP- and DS-5014D have 14 programmable buttons. Y ou can program th ese buttons wi th frequently [...]

3-4 Chapter 3 Things Y ou Should Know Volume Buttons [ t and u ] The V olume buttons are us ed to control the volume levels for the handset, speakerphone, ringing bell a nd background music. The [ u ] button decrea ses the volume and the [ t ] button increase s the volume. They are also used to move between me nus and features on the LCD panel. Pre[...]

3-5 Navigation Buttons These are used to “navigate” through menus and features displayed on the LCD. Menu Button This button is used to display menus of information, such as outgoing and incoming call logs, speed dial numbers, and di re ctory dial numbers. I t a l s o al l o w s you to set and displa y features such as ca ll forwarding and alar[...]

3-6 Chapter 3 Things Y ou Should Know Arr ow Buttons T h e l e f t a n d r i g h t a r r o w b u ttons are used to move the cursor left a nd right on the LCD panel for editing contents. Th e up and down arrow buttons are used to move up and down through menus. LCD Panel Up to 48 alphabetic characters and numbe rs can be displayed on the LCD panel o[...]

3-7 For example, when selecting the CALL menu, use t he left soft button; when selecting the OTHER menu, use the centre soft button; and when selecting the ANS menu, press the right soft button. Microphone The small opening below the Navigation buttons is a microphone. Y ou can speak through the microphone withou t lifting the hands et when making [...]

4-1 Chapter 4 B a s i c F e a t u r e s This chapter describes t he basic features of the ITP- and DS-5000D Series phones. It is recommended that you familiarise your sel f with these features before using your phone so that operating it will be easier and proble m free. If you haven’ t already done so, take time to read Ch apter 3 which e xplain[...]

4-2 Chapter 4 Basic Featur es T able 4.2 S tatus Indi cator S tatus of Phone S tatus Indicato r Busy on call / Off-hook S teady red Internal ex tension ring Flashing red External (C.O.) line rin g Flashing green T ransferred / held call reca lling Flashing amber Message w aiting Flashing re d Calling denied Fast flashi ng red Using Feature Codes Sy[...]

4-3 Assigning Button Values (Extenders) Y ou can add an “extender” to some progr a mmed buttons to make their functions more specific. For example, you could a dd the extender “4” to the [P AGE] button. Normally , when you press the [P AGE] button, you are asked to e nter the page zone to page. W ith the new extender, pr essing the button w[...]

4-4 Chapter 4 Basic Featur es How to Add Extenders 1. Press the [T ransfer] button. 2. Press [1][0][7]. 3. Select the button fo r adding the extender . Use the [ u Vo l u m e t ] buttons to scroll through the display of program mable buttons an d press the right soft bu tton to select the button (OR you can press the program mable button or enter t[...]

4-5 Handset Volume 1. Pick up the handset and listen to the tone. 2. T o increase handset volume, press the [V olume t ] button. 3. T o decrease handset volume, press the [ u V olume] button. Speakerphone Volume 1. Press the [Speaker] button. 2. T o increase speakerphone volume, press the [V olume t ] button. 3. T o decrease speakerphone volume, pr[...]

4-6 Chapter 4 Basic Featur es Ringer Volume 1. T o increase ringer volume, press the [V olume t ] button while the phone is ringing. 2. T o decrease ringer volume, press the [ u Vo l u m e ] button while the phone is ringing. Selecting the Ring Tone One of eight ring tones can be selected. 1. Press the [T ransfer] button. 2. Press [ 1 ][1][ 1 ]. 3.[...]

4-7 Changing the Phone Passcode Y our pre-assigned extension passcode is 1234. Y ou can change the passcode i f needed. 1. Press the [T ransfer] button. 2. Press [ 1 ][0][ 1 ]. 3. Enter the current passcode (e.g. 1234). 4. Enter the new passcode. The passcode must be a 4-digit number (0-9). 5. Reenter the new passcode for confirmation. If the passc[...]

4-8 Chapter 4 Basic Feat ures Setting the Answering Mode for Intercom Calls Intercom calls can be answered in one of three modes. Y o u can select whichever mode suits your working preferences: RING MODE: The phone rings and you answ er using either the handset or the speakerphone. This is th e normal answering mode. AUTO ANSWER MODE: The phone giv[...]

4-9 1. Press the [T ransfer] button. 2. Press [ 1 ][0][ 3 ]. 3. Select ANS MODE or EXEC ANS using the [ u Vo l u m e t ] buttons. 4. Move the cursor by pre ssing the ri ght soft button. 5. Press [0] (Ring mode), or [1] (Auto Answer mode), or [2] (V oice Announce mode) OR Select the mode using the [ u Vo l u m e t ] buttons. 6. Press the [T ransfer][...]

4-10 Chapter 4 Basic Featur es Switching Headset/Handset Mode Y ou ca n switch between handset mode an d headset mode if you have a headset connected to your phone. In headset mode, you answer or end a call by pressing the [Send] or [End] button. 1. Press the [T ransfer] button. 2. Press [ 1 ][1][ 0 ]. 3. T o use t he h a ndse t , press [ 0 ][ 2 ][[...]

4-11 Enabling/Disabling Key Confirmation Tone When you press a dial button, you may hear a short confirmation tone, de pending on whether this feature is enabled or disabled. 1. Press the [T ransfer] button. 2. Press [ 1 ][1][ 0 ]. 3. T o e nab l e the key c o nfi r ma tion t one, press [0][4][1]; t o d i sab l e, press [0][4][0]. 4. Save the selec[...]

4-12 Chapter 4 Basic Featur es Hot Keypad The hot keypad feature allows you to ma ke a call or activate feature codes by pressing the dial buttons directly , without having to pick up t he handset or press the [Speaker] button. T o tur n this feature on or of f: 1. Press the [T ransfer] button. 2. Press [ 1 ][1][ 0 ]. 3. T o e nab l e the hot k e y[...]

4-13 Dialling by Directory Name The online directory of names allows yo u to find any extension or speed dial number very quickly . Normally , every exte nsion number or speed dial number in the system has a directory name assigned t o it (for example, John Smith on extension 201, or Ann Jones on 203). Y ou can select an extensi on number or speed [...]

4-14 Chapter 4 Basic Featur es If you program a [DIR] button, yo u can add the extender 1, 2 or 3, e.g. DIR2, to go straight to the dir ectory you most often use (PERS, SYS or ST N). Assigning/Changing Your Extension Name Up 1 1 alphabetic characters can be as signed as a name to your phone. The name is entered in the online directory to enable oth[...]

4-15 Making Intercom Calls Calling an Extension Number 1. Pick up the handset and listen for dial tone or press the [Speaker] button. (Remember: y o u don ’t need to do this if the hot keypad feature is switched on.) 2. Dial the extension number (or gr oup number to which the extension belongs). 3. W ait until the called party ans w er s. If you [...]

4-16 Chapter 4 Basic Featur es Busy Extension Callback If a called extension is busy , you can set a busy extension callback. When the busy extension becomes free, your phone will ri ng. When you pick up the handset, the other extension will ring for the user to answer your call. 1. When you hear a busy signal, press the progr ammed [CBK] button, o[...]

4-17 Busy Extension Camp-On If a called extension is busy and you don’ t want to wait fo r a callback, you can give the called extension off-hook ring tone and wait for them t o answer . Press the [CAMP] but t o n or dial [4][5] or pr e ss t he soft button corresponding to the CAMP option on the LCD panel. The called extension will receive of f-h[...]

4-18 Chapter 4 Basic Feat ures Answering Intercom Calls Answering Intercom Calls in Ring Mode 1. When the phone rings, pick up the handset or press the [Send] button. 2. T o end the call, replace the hands et or press the [Speaker] or [End] button Answering Intercom Calls in Voice Announce Mode The phone issues a brief t one a nd you hear the calle[...]

4-19 Answering Intercom Calls in Automatic Answer Mode The phone issues a brief t one and automatically answers the call. 1. Use the speakerphone to talk. For a private conversation, use the handset. 2. T o end the call, replace the hands et or press either the [End] or [Speaker] button. B A C D E F O r Z z z Speaker End[...]

4-20 Chapter 4 Basic Featur es Making Outside (External) Calls Calling Outside Lines—an Overview Outside calls are made via central office (C.O.) lines. T o call an outside number you first need to press a programmed line button or line group button or dial the C.O. line access code (‘9’ for example). If you have an LCR button (for least cost[...]

4-21 Entering Authorisation Codes If you are asked to enter an authorisation code when y ou select an outside line, press the pro grammed [AUT H] button or the soft bu tton for the AUTH option on the LCD pa nel. Enter the c ode using the dial keys. T o voluntarily enter a code before making a call, pres s the [AUTH] button or the [#] button and ent[...]

4-22 Chapter 4 Basic Feat ures Calling Outside Lines Using the Speakerphone 1. Press the [Speaker] button. (Remember: y o u don ’t need to do this if the hot keypad feature is switched on.) 2. Press the outside line access butt on or dial the access code (e.g., 9). (Enter an account or aut horisation code if requested.) 3. Dial the outside numb e[...]

4-23 Busy Line Queuing With Callback If there is no available C.O. line to ma ke your call, you can set a callback to reserve a line. W h en a line beco mes f ree, your ph one will ring. 1. If you receive a busy tone wh en you select a C.O. line, press t h e pr o gram m ed [CBK] button or dial [4][4]. Or , press the soft button corresponding to the[...]

4-24 Chapter 4 Basic Featur es Cancelling a Callback 1. Press the [CBK] bu t ton or di al [4][4]. Y ou w i ll hear confirmation tone. 2. Press the [Hold] button. This will cancel the oldest callback you have set. Do this for each callback you wish to cancel. 4 GHI O r 4 GHI Hold[...]

4-25 Answering Outside Calls For an incoming outside call, lift the handset o r p r es s t he [S end] button to answer on the speakerphone. (Also refer t o R i ng P r e f e r ence in Chapter 10 .) If a call is f lashing on a button but not ringing, you must press the flas hing button to answer the call. Universal Answer If a call is ringing in the [...]

4-26 Chapter 4 Basic Featur es System Hold 1. While on a call, press the [Hold] button. The call on hold will flas h green on a Call button on your phone, and will flash red on the line button on other phones. (Another user can press the flashing red button to take the call off hold if necessary . See Retrieving Calls Held at Another Extension , be[...]

4-27 T o enable the Aut o Hold featur e: 1. Press the [T ransfer] button. 2. D i al [ 1 ][ 1 ][ 0 ]. 3. D i al [ 0 ][ 0 ][ 1 ] t o e n ab l e , or [ 0 ][0][ 0 ] t o d i s a b l e, t he Auto Hold feature. 4. Press the [T ransfer] bu tton to save the setting. Y ou cannot use this f eature for holding int ercom calls. Intercom calls will be disconnect[...]

4-28 Chapter 4 Basic Feat ures Exclusive Hold T o place an outside call on hold so that other users cannot access it : 1. Press the [Hold] button t w ice. 2. The call will flash green on a Call button on your phone and will show a steady red light on other phones. 3. T o retrieve the call on hold, press the flashing green button or press the [H old[...]

4-29 Consultation Hold Y ou can place an outside call on hold and make a call to another extension for consultation. 1. Press the [T ransfer] butt on; you will hear transfer dial tone. Y our call is placed on transfer hold. 2. Dial the extension number . 3. Consult with the internal party . The outside party cannot hear your conversation. 4. Press [...]

4-30 Chapter 4 Basic Featur es Hold Recall If you leave a call on hold longer than th e hold timer set in the system, it will recall your phone. The Call button will show a sl ow flashing amber light. If you do not answer the recall with in a set time, it will go to the system operator . Lift the handset or press the [Se n d] button to answer the r[...]

4-31 Parking Calls Y ou can park an outside call in one of 10 “par king orbits” (0-9) to be picked up by another user . 1. Press the programmed [P ARK] button. Or , press the soft button corresponding to the P ARK option on the LCD panel. (If you press a ded icated [P ARK] button with an extender for a parking orbit, skip step 2 .) 2. Press the[...]

4-32 Chapter 4 Basic Featur es Transferring Calls Y ou can quickly and easily trans f e r your current call to another extension. A ‘blind’ tra nsfer means you don’ t announce the call, unlike a ‘screened’ transfer where you do. 1. While on a call, press the [T rans fer] button. 2. Dial the extension or gr oup number, or press the program[...]

4-33 - When the extension answ ers, y ou may toggle between the parties by pressing the [Transfer] button. N either party can hear the other u ntil the transfer is complete. - If you receive No Mo re Calls tone, the extens ion has no button avail able to receive anot her call or is in Do Not Disturb mode. Pr ess t he [T ransfer] butto n to return t[...]

4-34 Chapter 4 Basic Feat ures Call Waiting If an outside call or other extension ha s camped- on to you, y our phone will ring and the waiting call’ s button will flash green. 1. Press the flashing button to answer the waiting call. 2. If your phone has the Aut o Hold feature set, your current call will go on hold automatically and you are conne[...]

5-1 Chapter 5 Program Menus ITP- and DS-5000D Series pho nes ar e equipped with Navigation buttons for easy use of features and menus. This chapter describes the functions of eac h Navigation button and the procedures for using the va rious applications t hat are implemented by the menu buttons. Navigation Buttons Figure 5 . 1 Na v i gation B u tt [...]

5-2 Chapter 5 P rogram Menus End B utton This button is used to disconnect ca lls or to exit the menu mode. Cancel B u t t on The [Cancel] button is used in menu mode to move to th e pre vious menu level. If you press [Cancel] when at the firs t menu level, you exit menu mode. [Cancel] is also used to erase numbers or c haracters you enter on the L[...]

5-3 Main Menu  Press the [Menu] button to see the main menu:  Press the up and down arro w button to scro ll through the options 1-6. Calls are no t interrupted if the [Menu] button is pressed w hile you talking. If you press the [End] bu tton, you will automatically exit from the menu mode. How to Select Menu Items  U s e t h e d i rectio[...]

5-4 Chapter 5 P rogram Menus Viewing and Redialling Recently Called Numbers Up to 50 of your most recently called numbers can be saved in the system ’ s memory (your system ad m ini strator can tell you what number is set). Y ou can view these numbers and call them again using the menu. 1. Press the [Menu] button to display the mai n menu. 2. Sel[...]

5-5 Viewing and Calling Recently Received Numbers Up to 50 of your most recently received numbers can be saved in the system’ s memory (your system ad m ini strator can tell you what number is set). Y ou can view these numbers and call them using the menu.. 1. Press the [Menu] button to display the mai n menu. 2. Select [2.INCOMING LOGS]. 3. The [...]

5-6 Chapter 5 P rogram Menus 4. T o call a speed dial num ber , move to the number you require and press the [Send] button to make. Viewing and Calling System Speed Dial Numbers Y ou can view and call system speed dial numbers designated by the system administrator. 1. Press the [Menu] button to display the mai n menu. 2. Select [3.SPEED DIAL]. The[...]

5-7 Enter 1st letter M 0 0:MARTIN 9-1234563224 Viewing and Calling Personal Speed Dial Numbers by Name Y ou can view a nd call a personal speed di al number using th e name associated with it. 1. Press the [Menu] button to display the mai n menu . 2. Select [4.DIRECTOR Y DIAL]. The s ubmenu below is displayed. Select [1.PERSONAL SPEED]. 3. Use the [...]

5-8 Chapter 5 P rogram Menus Enter 1st letter M 4 . Scroll through names on the list using th e dir ection buttons or the [ u Vo l u m e t ] buttons. Use the dir ection buttons to view long numbers that do not fully a ppear on the LCD. Press the [Cancel] button to re tur n to the previous me nu. 5. T o dial a number , scr oll to it in the list and [...]

5-9 00:MARTIN 9-4323456662 The first system speed dial number f ound for names starting with t he entered letter is displayed, e.g. If there are no names star ting with the letter entere d, an error message is displayed and you can enter another lette r or press [End] to exit menu mode. 4. Scroll through numbers on the list using the direction butt[...]

5-10 Chapter 5 P rogram Menus Enter 1st letter M 3645: MARTIN The first extension numb er found for na m es starting with th e entered letter is displayed, e.g. If there are no names star ting with the letter entere d, an error message is displayed and you can enter another lette r or press [End] to exit menu mode. 4. Scr oll through the numbers on[...]

5-11 3. Select [0.FOR W ARD TYPE]. The subm enu of the available forward types is displayed. 4. Select the intended forward type by using the direction buttons, the [ u Vo l u m e t ] buttons, or by pressing the di al button corresponding to the forward type, then press the [Enter] button. 5. Th e forward type is selected and you move to the upper [...]

5-12 Chapter 5 P rogram Menus ALL FWD NO. 9 1234567 Use the direction button to move the cursor in the number input screen. Use the [Cancel] button to erase all entered numbers and re-enter numbers. 8 . Press the [Enter] button to save the number entered an d to mo ve to the upper menu. 9. Press the [End] button and end t he menu mode. Setting Remi[...]

5-13 4. Select [1. ALARM TYPE], and press the [Enter] button. The submenu for the alarm type is displayed. 5. Use the direction buttons, or t he [ u Vo l u m e t ] buttons, or t he relevant dial button to select the al arm type (e.g. TODA Y), and press the [Enter] button. The selected alarm type is saved and you move to the previous menu. 6. Select[...]

5-14 C h a p t e r 5 P rogr a m M enus T o Ans wer an Alarm Answer an alarm by lifting the handset. If you do not answer , the alarm will ring up to four times at short intervals before cancelling. T o Cancel an Alarm Select the alarm number as described in the procedure above. Then either select the alarm type as NOT SET or set the al arm time to [...]

6-1 Chapter 6 Dialling Features Dialling features comprise: • Speed dial numbers and names (inclu ding one-touch speed dial buttons) • Chain dialling • Redialling numbers • Pulse to T one dialling changeover • Conference calls Speed Dialling Y our syste m m ay already have a sys tem lis t of speed dial numbers for frequently used phone nu[...]

6-2 Chapter 6 Di alling Features A,B,C,D, E, and F but tons are the first six buttons on the bottom line of programmable buttons on both types of phone (ITP-5021D and 5014D). Button Description A T oggl e between uppercase a nd lowercase charact ers when entering speed dial names. B Insert “FLASH” (F) C Insert “P AUSE ” (P) D Convert from t[...]

6-3 Programming Personal Sp eed Dial Numbers Y our station can be assigned up to fift y speed dial number s (00-49). Ask the system administrator how ma ny are assigned for you. T o program personal speed dial numbers: 1. Press the [T ransfer] button and dial [1][0][5]. 2. Dial the speed dial number (00-49), or use the [ u Vo l u m e t ] buttons to[...]

6-4 Chapter 6 Di alling Features Assigning a Name to a Speed Dial Number A name up to 1 1 characters can be a ssigned for each speed dial number. This name is used to dial numbers using th e Dialling by Directory Name feature (see Chapter 4 ). Names can be assigned while pr ogramming speed dial numbers (above) or using a different program, as descr[...]

6-5 Dialling Using Speed Dial Numbers Y ou c an dial speed dial numbers from the list of system numbers (500-999) created by the system administrator or from the personal list of numbers (00-49) you have created. 1. Press the programmed [SPD ] button or dial [1][6]. 2. Dial the speed dial number programmed for t he number you want to call (e.g. 00)[...]

6-6 Chapter 6 Di alling Features Programming One -touch Speed Dial Buttons Y ou c an assign frequently used speed dial numbers to one-touch speed dial buttons for even more convenience . T o do this, you must have a programmed [SPD] button for each speed dial you require. 1. Press the [T ransfer] button. 2. Dial [1][0][7]. 3. Press a [SPD] button. [...]

6-7 Chain Di alling After the speed dial number is pressed, additio nal number or de sired speed dial number can be dialed manually . After the first speed dial number, pre ss the programmed [SPD] button or dial [1][6] and then dial anot he r speed dial number . Alterna tively , after the speed dial number , dial the additional numbers manually . R[...]

6-8 Chapter 6 Di alling Features Automatic Redial/Retry When you make an outside call and r eceive a busy signal, the system can automatically redial the nu mber for you. It will automatica lly redial at a pre- programmed interval for up to 99 attempts . 1. When you hear a bu sy signal, press the programmed [RETR Y] button or press the soft button [...]

6-9 Conference Calls Y ou can make a conference call with a gr oup of up to five parties, including yourself. These can be other extensions an d outside lines i n any combination. The OfficeServ system allows so me stations to pre-assign up to five conference groups so you can set up a conference call by si mply pressing a programmable [Group Confe[...]

6-10 Chapter 6 Di alling Features When attempting to add a party to the con ference and you are not abl e to reach them, simply pr ess the [Conference] butt on again. Pr ogramming Conference Gr oups (Refer to your system administrator to conf irm that this option is available to you.) 1. Press the [T ransfer] button. 2. Dial [1][1][8]. 3. Select th[...]

6-11 Making a Gr oup Co nfer ence Call Press the programmed [GCONF] butt on follo wed by the group number (1–5). The conference will be se t up automatically . Y ou can set up a [GCONF] button for eac h group by adding extenders (1–5) if preferred.[...]

7-1 Chapter 7 C a l l P i c k u p This chapter explains how t o intercept (pick up) a call that is ringing at another extension. Station Call Pickup If a call rings at another extension and you know the ex tension number: 1. If the hot keypad feature is s witched of f, pick up the handset or press the [Speaker] button. 2. Dial [6][5]. 3. Dial the n[...]

7-2 Chapter 7 Ca ll Pickup Group Call Pickup Extensions may be assigned to call pickup groups. If this is the case, when a call rings at another extension, and y ou know the pick up gr oup number: 1. If the hot keypad feature is s witched of f, pick up the handset or press the [Speaker] button. 2. Dial [6][6] and dial the pickup group number . Or P[...]

8-1 Chapter 8 Call Forwarding This chapter explains how you can forward calls sent to you. The main re asons for doing this are to allow someone else to answ er your calls—or to record the calls if you have voice mail set up for you—if you are unable to answer calls f or any reason, or to redirect calls to anothe r phone you are temporarily usi[...]

8-2 Chapter 8 Call Forwarding Forwarding All Calls T o forward all calls sent to your phone: 1. Dial [6][0][1]. 2. Enter the extension number , group number , or external number where your calls are to be sent 3. Hang up after the att ention tone. - The extension receiving the forwarded calls ca n transfer the call back to you r extension. Thi s fe[...]

8-3 Forward Busy T o forward calls arriving when you are busy on another call: 1. Dial [6][0][2]. 2. Enter the extension number , group number , or external number where your calls are to be sent. 3. Hang up after the c onfirmation tone. Forward No Answer T o forward calls arriving when you are away from your desk (calls will ring and then be forwa[...]

8-4 Chapter 8 Call Forwarding Forward Busy/No Answer If the Forw ard Busy and Forwar d No Answ er options are both already set, calls are forwarded to the numbers specified fo r each of the options. Y ou can select to have both options enabled at the same ti m e . 1. Dial [6][0][4]. 2. Hang up after the c onfirmation tone. Forward DND Normally , wh[...]

8-5 Forward Follow Me This feature has two purposes. The first is to allow you to transfer calls ringing at your normal extension t o the extension y ou are currently using. The second is to allow you to transfer calls from anothe r exte nsion to your own (called Remote Forwarding). T o transfer all calls ringing at your phone to the phone you are [...]

8-6 Chapter 8 Call Forwarding T o transfer calls from another extension to your extension (Remote Forwarding): 1. Dial [6][0][6]. 2. Dial the number of the extension from which calls are to be forwarded. 3. Hang up after the c onfirmation tone. Viewing and Changing Call Forward Options Y ou ca n view or change your Call Forwar d options from the LC[...]

9-1 Chapter 9 Paging and Messaging This chapter explains how t o use the pa ging and messaging features your syste m supports. Y ou must use your handset when paging. Internal Page Y ou can make internal announcements to extensions through their speakers. Extensions can be in pa ge zones 1-4. 1. Lift the handset and listen for dia l tone. 2. Press [...]

9-2 Chapter 9 P aging and Messaging External Page Y ou can page exter nally through external speakers rather than individual phone speakers. There are four extern al page zones numbered 5-8. 1. Pick up the handset and listen for dial tone. 2. Press the [ P AGE] button or dial [5][5], or select the P AGE option from the LCD panel us ing the soft but[...]

9-3 All Page Y ou can page simultaneously thr ough a ll internal and external zones. 1. Pick up the handset and listen for dial tone. 2. Press the [ P AGE] button or dial [5][5], or select the P AGE option from the LC D panel using the soft button. 3. Press the [ 4 ] or programmed [ALL P AGE] button. 4. Start your announcement after the confirmatio[...]

9-4 Chapter 9 P aging and Messaging Meet Me Page: MMPG If you cannot directly contact someone or they are absent from their desk, you can page them and ask them to ca ll you while you wait off-hook. 1. Pick up the handset and listen for dial tone. 2. Press the progr a mmed [ M M P G] button or di a l [5][ 4 ], or select the MMPG option fr om t he L[...]

9-5 Call Park and Page Y ou can transfer an external call to a nother ext ension by “parking” the call and notifying the call through paging. This functi on is useful in a factory or in a large office when you cannot easily contact th e person who should receive the call. 1. Press the [P AGE] button or select the P AGE option from the LCD panel[...]

9-6 Chapter 9 Paging and Messaging Retrieving a Parked Call Press the [P ARK] button or di al [1][0]. Then dial the announced number . The parked call is connected. Rejoining a Page This option allows you to lis ten to remaining parts of internal page announcements after you finish a call. T o enable this option: 1. Press the [T ransfer] button and[...]

9-7 Setting a Message Waiting Indication If a called extension does not answer or the line is busy , you can leave a messa ge waiting indication. This informs the user that you wish to talk with them. 1. Press the [Messag e ] button or di a l [4][3]. 2. Hang up after the c onfirmation tone. The [Message] button—and keyset status indicat or , if i[...]

9-8 Chapter 9 P aging and Messaging Replying to Message Waiting Indications If one or more message waiting indicati ons have been left on your phone, your [Message] button LED and keyset status indicator will f lash red. Up to five message indications from different extensions may be left. Replying Without Viewing Messages 1. Press the [Messag e ] [...]

9-9 Replying After Viewing Messages Y ou c an view all extension numbers leavi ng indications before replying to them. This way you can reply to th em in any order you choose. 1. Press the [Message] button. The first extension that left its number is displayed on the LCD. 2. Press the [ u Vo l u m e t ] buttons to scroll through extensions and sele[...]

9-10 Chapter 9 P aging and Messaging Cancelling Messages Y ou c an cancel m essage indicati ons you le ft on other extens ions, or that have been left at your extension by others. Press [ 4][2] and enter: . the extension number where you left the indication, or . your extension number to cancel all indications left by others for you (the flashing L[...]

9-11 Viewing and Selecting a Programmed Message T o view and select a set message: 1. Press the [T ransfer ] bu tton and dial [1][1][5]. 2. Use the [ u Vo l u m e t ] buttons to scroll through the programmed messages. 3. Press the [T ransfer ] butt on to select your message. It will display on your LCD panel. Selecting a Programmed Message Using Co[...]

9-12 Chapter 9 P aging and Messaging Creating Your Own Message Personalised messages can be pr ogrammed using codes 16 to 20. T o create a personalised message on your phone: 1. Press the [T ransfer ] bu tton and dial [1][1][5]. 2. Dial a code nu mber 16-20 3. Enter your message ( up to 16 characters) See the Appendix for the procedure for entering[...]

10-1 Chapter 10 Special Features This chapter describes the following fe atures: Setting Do Not Disturb (DND) mode and One-T ime DND Muting your phone Listening to backgrou nd music Setting appointment rem inders/clock alarms Using a door phone Using an executive/ secretary hotline Group listeni ng Locking and unlocking your phone Off-hook voi ce a[...]

10-2 Chapter 10 Speci al Features If you want your call s to be answered by som eone else whil e in DND mode, set your phone for Forward DND (see Ch apter 8 ). Cancelling Do Not Disturb 1. Press the programmed [DND] button or dial [ 4] [ 0 ] [ 0]. 2. The status indicator goes off. One-Time DND If you do not wish to be disturbed only while you are o[...]

10-3 Muting Your Phone The Mute feature prevents your voice being heard by the calling/called party . 1. During a call, press th e programmed [MUTE] button (the button LED lights), or select the MUTE option fr om the LCD panel using the soft butt on (“MUTE” chan ges to “mute” on the LCD) 2. T o cancel, press the [MUTE] but ton (the button L[...]

10-4 Chapter 10 Speci al Features Alarm Features Appointment Reminder/Alarm Clock This feature serves as an al arm clock. Up to three alar ms may be set. Each alar m may be set as a one-day (today) alarm or daily alarm. Y ou set a ti m e for each alarm: if set fo r today it will ring at the se t time, unless cancelled; if set as a daily alarm it wi[...]

10-5 Cancel Alarm 1. Press the [T ransfer] button. 2. Dial [1][1][2]. 3. Select the alarm numb er [1 ], [2] or [3]. 4. Press the [Hold] button. Y ou can set an alarm message to display on the LCD panel w hen the alarm sounds. Refer to the next section, Alarm Messages , for details. 1 1 2 ABC 1 2 ABC 3 DEF T ransfer Hold[...]

10-6 Chapter 10 Speci al Features Alarm Messages Y ou can set a 16-character message to disp la y when using the alarm feature (e.g. “Meeting with JS”). 1. Press the [T ransfer] button. 2. Dial [1][1][6]. 3. Select the alarm numb er [1 ], [2] or [3]. 4. Enter the time at which you want the alarm to sound. Enter the time as HHMM (hours and minut[...]

10-7 Cancel Alarm Message T o cancel a message (but not the alarm): 1. Press the [T ransfer] button. 2. Dial [1][1][6]. 3. Press the alarm numb er [1 ], [2] or [3]. 4. Press the right Soft button twice. 5. Press the [Hold] button to cancel the message. (T o cancel the alar m, see Cancel Alarm , above.) 1 2 ABC 3 DEF T ransfer (Press T wice) Hold 1 [...]

10-8 Chapter 10 Speci al Features Using the Door Phone Answering the Door Phone Y ou can answer calls from the door phone or ope n the door from your phone. 1. A call from the door phone repeats brie fly three times. 2. Lift the handset or pr ess the [Speaker] button or the [Call] button to connect to the door phone. 3. If an electric door l ock is[...]

10-9 Executive/Secretary Hot Line Phones for executives and secretaries can be connect ed via a “hot line”. • Either phone can make a ca ll to the other by pressing the [BOSS] button or by se lecting the BOSS option on the LCD panel using the soft button. • If DND is set on the executiv e’ s phone, all calls will be forwarded to the secre[...]

10-10 Chapter 10 Speci al Features Group Listening While you are on a call using the handset , you can allow others to hear the conversation through your phone’ s speaker . 1. T urn on the speaker by pressing the programmed [LISTEN] button or selecting the LISTN option on the LCD panel* using the Sc roll button and soft button. Do not replace the[...]

10-11 Locking and Unlocking Your Phone Y ou can loc k your phone to prevent its unauthori sed use while you are away . Y ou can then unlock the phone when you return. The phone can be prevented from making or receiving any calls (LOCKED ALL option) or from making outside calls only (LOCKED OUT option) . 1. Press the [T ransfer] button and dial [1][[...]

10-12 Chapter 10 Speci al Features Off-Hook Voice Announcements Y ou ca n make an announcement (OHV A call) through the handset or speaker of a phone that is currently busy on a call. This feature is useful when you have an urgent message to deliver . Y ou must have a programmed [OHV A] button to do this. OHV A calls cannot be made to ph ones in DN[...]

10-13 Answering an OHVA Call When receiving an OHV A call, you will hear the announcement through your handset or speaker depending on which y ou ar e using. In either case, you can answer the call before c ontinuing your current call. 1. Press the flashing [Call] button. This places your current call on hold and allows you to talk to the announcin[...]

10-14 Chapter 10 Speci al Features Secure OHVA This option prevents your phone from rece iving OHV A calls via the speaker , for privacy . Any OHV A call is broadcast via the handset only when the SECURE OHV A option is turned on at your phone. 1. Press the [T rans fer] button 2. Dial [1][1][0] 3. Dial [1][3][1] to switch Secure OHV A on, or [1][3][...]

10-15 2. Press the [IN/OUT] bu tton again to re move the phone from the group. The LED goes of f. 3. T o rejoin the group, pre ss the [IN/OUT] button again. The button lights red. If y our phone is in more than one group, y o u can assign an extension number (extender) to an [IN/OUT] button for each group. This way, you can decide fo r which gro up[...]

10-16 Chapter 10 Speci al Features 1. While on-hook, press the [T ransfer] button. 2. Dial [1][1][0]. 3. Dial [0][1][1] to activate the auto t imer or [0][1][0] to deactivate it. 4. Press the [T ransfer] button to save settings. Setting Manual Timer T o set the timer manually wh en on a call, you must have a programmed [TIMER] button. Press the but[...]

10-17 Ring Preference This option, when enabled on your phone , allows you to answer calls simply by lifting the handset or pressing the [Send] or [Call] button. Calls are answered in the order that they arrive at your phone. If Ring Preference is switched off, you must answer calls by pressing the fl ashi ng [Call] or line buttons, and you may ans[...]

11-1 Chapter 11 Caller Identification (CLIP) Caller ID or Calling Line Identification Pr esentation (CLIP) is provided by your telephone company and allows you to vie w numbers and/or names of callers on your LCD panel. If no CLIP information is available for a number , it may be for one of the se reasons: - the caller requests that their ID not be[...]

11-2 Chapter 1 1 Caller Identification (CLIP) T o select your preference: 1. Press the [T ransfer] button. 2. D i al [ 1 ][ 1 ][ 9 ]. 3. Press [1] to view the number first, or [2] to view the name first, or [0] for no display (Or , use the [ u Vo l u m e t ] buttons to select.) 4. Press the [T ransfer] button to save settings. Viewing Next Caller C[...]

11-3 Calling a Stored N u mber T o r e dial a s t ored nu m be r , d i al [ 1 ][ 7 ]. (If the hot keypad feature is switched off, lift the handset or press the [Speaker] button first.) Storing a Caller N u mber as a Speed Dial Number Y ou ca n store a caller’ s number as a speed dial number in your personal speed dial list. 1. Press the programme[...]

11-4 Chapter 1 1 Caller Identification (CLIP) If you are currently on an intercom call or you have cl eared the automatic hold feature, you must eith er disconnect the call or put it on hold. If you perform the above procedure for an external call, the me ssage [call no longer availab le] will be display ed on screen. Viewing CLIP for Previous Call[...]

A-1 Appendix : Additio n al Information System Feature Codes ITP-5000D series phones have the following default feature codes. Y ou can dial these codes if there are no programmed buttons for the desired features. Be aware that these codes can be changed in pr ogrammi ng. If a code does not work as shown here, check with your system admin ist rator[...]

A-2 Append ix Additiona l Informa tion Dial Code Feature Dial Code Feature 59 W alking class of service 65 +ext. no. Directed call pickup 600 Cancel all call forwarding 66+grp. no. Group call pickup 601+no. Set F orward Al l Calls 67 Un iversal Answer 602+no. Set Forward Busy 681 V oice Dialler 603+no. Set Forward No Ans 682 Record V oice Dialler 6[...]

A-3 Entering Characters on the LCD Panel Alphabetic characters are entered on the LC D panel using the dial buttons (button 2=ABC, button 3=DEF , and so on). Press a butt on the numb er of times to select the required character (e.g. press “2” th ree times for “C”) . Pressing a dif ferent button moves the cursor to the right to allow you to[...]

A-4 Append ix Additiona l Informa tion Press the [#] button to enter special charact ers. Special characters are displayed in the following order . # space & ! : ? . , % $ - < > / = [ ] @ ^ ( ) _ + { } | ; " → ` Switching Between Uppercase and Lowercase Characters Use the “A” button to toggle betwe en uppercase and lowercase ch[...]

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