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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Samsung NET-i ware, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Samsung NET-i ware one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Samsung NET-i ware. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Samsung NET-i ware should contain:
- informations concerning technical data of Samsung NET-i ware
- name of the manufacturer and a year of construction of the Samsung NET-i ware item
- rules of operation, control and maintenance of the Samsung NET-i ware item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Samsung NET-i ware alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Samsung NET-i ware, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Samsung service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Samsung NET-i ware.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Samsung NET-i ware item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
war e V1.3 8 User Manual SAMSUNG NETWORK RECORDING SERVER SOFTWARE Before installing or while using this program, visit the Samsung website www .samsungsecurity .com and download and upgrade with the latest S/W version available. SNS-SF064/SNS-SF032/SNS-SF016[...]
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Page 2
CONTENTS 2_ English BEFORE YOU ST ART 3 3 Purpose 3 Audience 3 Organization 3 T erminology 4 What is NET -i war e? 6 Installing NET -i war e SETUP 10 10 Name and Function of Each Control 11 Getting Started 12 Hardwar e 20 Record Setting 27 T o set an Event 29 Event Alert Sound 29 Event Preset 30 Backup Setting 31 Network Setting 33 System Setting B[...]
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Page 3
BEFORE YOU ST AR T PURPOSE Provides instructions for using NET -i ware. Provides a description of work for configuring the NET -i ware settings and for using the NET -i ware T ool. AUDIENCE This user guide is designed for engineers who install, configure the settings of and maintain the NET -i ware system. - The users who install NET -i war e are r[...]
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Page 4
Before you start WHA T IS NET -i war e? NET -i war e is an open storage solution for security and automatic monitoring environment. This program includes general functions for monitoring sites and storing device images. This program is integrated with network cameras via the network envir onment. Y ou can set to record video at the set time. @ Y ou[...]
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Page 5
BEFORE YOU ST AR T Service Manager Start/Stop NET -i war e service Add/Delete Product Key Updater Update automatically Update manually System Requirement The below specification is for the minimum hardwar e and OS requirements to install and run the NET -i ware system alone. CPU Intel Core i3 (Recommended : Intel Core i7) OS Windows XP Professional[...]
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Page 6
Before you start INST ALLING NET -i war e Installing the NET -i ware Program 1. Insert the provided dongle key into a corr esponding port of your computer . - Do not remove the dongle key while installing the pr ogram. If it's removed, the installation program may not proceed. 2. Run the SETUP .EXE file in the NET -i war e installation DVD or [...]
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Page 7
BEFORE YOU ST AR T 5. Click [ Next > ] to move to the license agreement step. 6. Read the license agreement car efully and select " I accept the terms of the license agreement. " And click [ Next > ] to proceed with the next step. 7. T o activate NET -i war e, enter the product key (26 characters) and click [ Check ]. - Y ou can fin[...]
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Page 8
Before you start 9. Click [ Install ] to install the program. 10. The Wizard is ready to install the NET -i ware program. 11. The Wizard starts installing the NET -i war e program. 12. When the installation is completed, click [ Finish ] to complete the installation. ` When done, your PC will reboot. 8_ English[...]
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Page 9
BEFORE YOU ST AR T Checking Installation Check if NET -i war e is installed successfully on your system. 1. Move to the Start menu. 2. If NET -i war e is properly installed, you will see 3 sub components in the NET -i war e program menu: NET -i war e T ool, ServiceManager and Uninstall. M ` When you first run NET -i ware, the language of NET -i war[...]
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Page 10
Check the use instructions of the NET -i war e T ool that enables you to configure the tree and system r elated options. Y ou can configure the NET -i war e settings with the NET -i ware T ool. Y ou can configure the device settings in the Device Setting page. NAME AND FUNCTION OF EACH CONTROL Category Item Description Main Menu Setup Displays the [...]
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Page 11
SETUP GETTING ST ARTED Double-click the < > icon on your desktop. The main page of the NET -i war e T ool will appear . Login/Logout ❖ Login Y ou must have logged in before using the Setup page. 1. Click [ Login ] in the Setup main page. Y ou will see the Login dialog. 2. Enter your ID and password. - Default ID: admin - Password: 4321 M ` [...]
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Page 12
Setup HARDW ARE Registering Hardwar e ❖ Registering Device Y ou can add / change / delete a desired device to and from NET -i ware. Register a desired device in two ways: ① Y ou can register up to 64 devices. - SNS-SF064 : Max. 64 Devices / SNS-SF032 : Max. 32 Devices / SNS-SF016 : Max. 16 Devices ② Only devices connected in the network can b[...]
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Page 13
SETUP Manual Registration of Devices Press the [ Manual ] button in the bottom left corner of the main window to register a device manually . 1. Click [ Manual ] to open the " Register Device(Manual) " window . 2. Select a vendor name and model name. 3. Select an address type. - Available addr ess types include: IP Address, URL, websamsun[...]
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Page 14
Setup ❖ T ree View The tree will cascade a list of servers, r egistered devices and cameras. The connection status of the server , device and camera will be displayed in the form of an icon. Y ou can check the status of the server and device by the color of the icon. - : Connected - : Not connected ❖ Checking the camera status There ar e 6 stat[...]
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Page 15
SETUP ❖ T o view the server information Y ou can change the server name or description and check the address and port number . 1. In the tree, click the server icon < >. Y ou can change the server name and description. 2. T o save your work, click [ Apply ]. ❖ T o view the device information Y ou can change the device information or reque[...]
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Page 16
Setup ❖ T o update the firmwar e Y ou can update the device firmware remotely . 1. Click [ Firmware Update ]. 2. Select a vendor name and model name to update. The selected devices will be listed. 3. Check to select for devices to update. 4. Click [ File Browser ( ) ] and select a firmware file. 5. Click [ Update ] to update the selected devices.[...]
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Page 17
SETUP ❖ T o view the camera information Y ou can change the camera information or view the live video. ` Y ou can change the information or view the live video only if the camera is activated. ` Y ou can check the resolution, video forma t, PTZ and audio permissions of the camera. 1. In the device list, click the camera icon < >. 2. Change [...]
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Page 18
Setup Activation ❖ T o activate a camera T o use a camera, you must activate the camera after you register ed it. ` Y ou can activate up to 64 cameras. - SNS-SF064 : Max. 64 Cameras / SNS-SF032 : Max. 32 Cameras / SNS-SF016 : Max. 16 Cameras M ` If you want to register a multi-channel device for operational purposes, sometimes there happens where[...]
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Page 19
SETUP Camera Y ou can tur n on/off functions of Video, Audio and Covert. ❖ Video 1. Select the video item of a camera that you want to change the settings of. 2. Select either On or Off. M ` If you set the Video function to Off, you can not play the live video, nor record. If the Video function is set to Off, the Audio function will be turned off[...]
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Page 20
Setup Video Y ou can configure the live 1, 2 and recor ding video properties for each active camera. - Configure the video pr operties for the live 1, 2 and recording video source specified in Camera Pr operties. (T o change the camera information, refer to page 17 ) - In Video Properties, ther e are Resolution, Quality , Frame Rate, Compression, B[...]
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Page 21
SETUP Released If the local disk is released, you can scan/play but not r ecord a source. 1. Select a disk that is currently assigned. The [ Release ] button will be activated. 2. Click [ Release ]. The Release dialog appears. 3. Click [ Ye s ] to change the status of the disk to Released. The icon of the local disk will be displayed red. M ` Y ou [...]
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Page 22
Setup Schedule Y ou can use NET -i ware to make scheduled r ecording. NET -i war e will start or stop recording accor ding to your schedule. Y ou can create a schedule and apply it to multiple cameras. Y ou can also create multiple schedules. ` Y ou can create schedules for up to 64 cameras. - SNS-SF064 : Max. 64 Cameras / SNS-SF032 : Max. 32 C[...]
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Page 23
SETUP T o check your work When your settings are completed, the changes will be applied. The camera may start or stop recor ding, according to the setting. - Click [ Magnify ] to extend the schedule tree so you can check the duplicate area acr oss the time ranges. The [ Magnify ] button will switch to [ Collapse ] while other buttons will be grayed[...]
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Page 24
Setup Holiday Y ou can specify a holiday and perform scheduled recording on that holiday . Y ou can also set the execution cycle and period for each holiday . @ Cycle • No Cycle: The holiday is effective only on that day . • Days: Effective at the set interval of days. • Weeks: Ef fective at the set interval of weeks. • Months: [...]
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Page 25
SETUP Recording Event For your better understanding of the event situation, you can set the pre and post r ecording times based on the event occurrence point. Pre and post images as many as specified based on the event occurrence time will be saved. • Motion, Alarm, Intelligent Video Analysis Event: Y ou can set both pre and post times. •[...]
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Page 26
Setup Recording Camera Y ou can set the fps to save for each activated camera and recor ding type (normal/event). - The normal recor ding type includes manual recording and continuous scheduled recor ding. - Available event r ecording types include Motion/Alarm/Video Loss/ Intelligent Video Analysis. Y ou can specify the storage period of a recordi[...]
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Page 27
SETUP TO SET AN EVENT Event Camera Y ou can set the event discard time for , and the Alarm Into sync with each activated camera. The event discard time is to discar d a duplicate event in the specified time range. Y ou can also set an Alarm In to sync with each camera, which occurs from the device. - If you did not set an Alarm In to sync: Any Alar[...]
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Page 28
Setup ❖ T o cr eate an e-mail Click [ Add ] in the bottom list, and provide a name and description and click [ Add ] in the dialog. An e-mail of the default settings will be created. ❖ T o edit an e-mail Change the name, description or subject in the E-mail page. T o add a recipient or CC 1. Click [ Add ]. Using the user information that is alr[...]
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Page 29
SETUP EVENT ALERT SOUND This function is to sound the alert upon the occurrence of an event. ❖ T o r egister an alert sound file Y ou can register an alert sound file to use. - Only the wav format is supported. By default, two wav files are pr ovided: - alarm.wav , notify .wav 1. Click [ Add ] in the bottom corner . 2. Select an alert sound file [...]
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Page 30
Setup BACKUP SETTING Schedule Backup Y ou can backup stored data according to the schedule that you set. ❖ Schedule Backup Management Y ou can create/edit/delete a schedule backup. In the left pane of the screen, you will see the schedule backup list while you can check the information of the selected schedule in the right pane. ❖ T o cr eate a[...]
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Page 31
SETUP ❖ T o delete a schedule backup Select a schedule backup in the schedule backup list and click [ Delete ]. ❖ T o perform and play the schedule backup Schedule backup will perform according to the schedule that you set. - If you set the schedule backup cycle to Every Day: Recording data one day befor e within the backup range will be backed[...]
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Page 32
Setup ❖ T o select a network Select one from network 1 and network 2, which is installed and in service on the PC. For network 1, you can change the bandwidth if you want. ` If the network setting is changed, the NET -i ware ser vice will restart. ❖ Port Setting 1. Set the port range to use. For the concurrent user count, you can specify 10 use[...]
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Page 33
SETUP SYSTEM SETTING System User Y ou can register users and user groups and set the necessary permissions. The default user (admin) and user group with the manager permissions are pr ovided. - The users (groups) ar e of parent-child relationship with each other . - A user group can own mor e than one user . ` The user can not own other user or use[...]
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Page 34
Setup ❖ T o edit a user (Gr oup) account 1. Select a user (group) account to edit in the tr ee of the System User page. @ For the user group, you can change the following settings: - Name, Description - Permission Live (NET -i viewer) : Monitoring, PTZ Contr ol, Covert Monitoring ` Covert Monitoring: Y ou can monitor the camera image of which the[...]
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Page 35
SETUP System Setting Y ou can configure the system settings of NET -i war e. ❖ Language Y ou can set a preferred language for the pr ogram. Select one from Kor ean, English, Chinese, French, German, Italian, Russian, Spanish, Japanese, T urkish, Czech, Polish, Serbian, Rumanian, Portuguese, Dutch, Croatian, Hungarian, Gr eek, T aiwanese, Swedish,[...]
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Page 36
Setup ❖ Initialization This will restor e the NET -i ware settings to the default. Select a desired item to r eset. Items that can be reset ar e as below: - All: Resets all settings. - Hardwar e: Resets the hardware settings. - Recording: Resets the r ecord settings. - Event: Resets the event settings. - Backup: Resets the backup settings. - Netw[...]
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Page 37
SETUP ❖ System restart setting Y ou can specify the activation frequency and time to restart the vsystem (PC). ❖ Import/Export NET -i ware Configuration Y ou can extract the NET -i ware settings and apply them to the NET -i ware that is installed on other PC. Recording data can not be imported / exported. Export NET -i war e Configuration 1. Cl[...]
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Page 38
Setup System Log Y ou can set to save the log and search for a stored log. ❖ Log Setting Only logs in the set period will be saved, and those that expire will be deleted automatically . Set the type of the log to save. ` Log types available are as follows: - System: Start/Stop ser vice, HDD Full and Write Error , Time Change, Initialization - Use[...]
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Page 39
BACKUP TO BACKUP DA T A Y ou can search for and backup desired data manually . 1. Click [ Backup ] in the right cor ner of the main page. 2. Select a backup file format, time, storage device and backup data and click [ Start Backup ] to backup the selected data. Backup File Format Select a backup file format from REC1 and SEC. - REC1 : File format [...]
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Page 40
Backup T o calculate the size of backup data Y ou can check the original size of backup data that you selected in the above step. Select data to backup and click [ Calculate ] in the bottom right corner . M ` The actual size of the backup data will be slightly larger than the original as additional information is included. ` If there are multiple r[...]
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Page 41
SERVICE MANAGER When the program is installed on the PC, the Service Manager icon will be displayed in the right tray on desktop. USING SERVICE MANAGER The Manager will reside in the Windows tray that manages the NET -i ware service. Select the icon and right-click it. The Service menu will appear . Service Management Y ou can start or stop the ser[...]
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Page 42
INST ALLA TION The updater file will be installed together when you run the installer file of NET -i war e. Run Click Execute Updater in the System Setup page of the NET -i war e T ool, or click Start Updater in the Service Manager to launch the NET -i war e Updater . If the program starts normally , you will see the tray icon of the “ NET -i war[...]
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Page 43
NET -i W ARE UPDA TE AUTO UPDA TE SETTING Y ou can set the check update cycle to check any update automatically . 1. Click the [ NET -i ware Updater Manager ] tray icon. 2. In the context menu that pops up, select the [ Setup ] item. 3. Change the settings in the Setup window , and click [ Save ]. Using AutoCheck Y ou can set to check any update ev[...]
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NET -i ware Update AUTO UPDA TE SCENARIO Notice of the Latest V ersion If there exists the latest version on the server , you will see a message as shown. Y ou can check the release note, and select to proceed with or cancel the update. Download Click [ Update ] to download the installation files. Checking Installation When the download process is [...]
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Page 45
NET -i WEB VIEWER WHA T IS THE WEB VIEWER? It is a remote viewer that allows you to r emotely connect to NET -i ware and to perform the r eal-time monitoring, PTZ (if specified) control, and sear ch. M ` NET -i ware web viewer supports most major web browsers. - Internet Explorer , Safari, Chrome, Firefox - Using the Chrome browser on MAC OS X 10.7[...]
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Page 46
NET -i W eb Viewer INST ALLING SIL VERLIGHT If your PC has not installed Silverlight or has just installed an older version, you will be redir ected to the Silverlight installation page automatically when accessing the web viewer . 1. Click < Click now to install >. 2. When the file download dialog pops up, click < R un >. 3. When the d[...]
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Page 47
NET -i WEB VIEWER CHECKING THE CONNECTION ST A TUS OF WEB VIEWER If you fails to connect to the web viewer , check the followings: 1. Ensure that the system port is set to between 4505 and 4534. Y ou can check and change the port number in < Network > - < Remote Connect > - < System Port > of NET -i war e. 2. Ensure that the HTTP [...]
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Page 48
NET -i W eb Viewer 5. Only one user can access the web viewer setup page or NET -i ware tool at a time. If a differ ent user has already accessed the setup page, you will be prompted to access the page by for ce. - If selecting < No >, you cannot access the page. - If selecting < Ye s > will disconnect the access by the curr ent user an[...]
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Page 49
NET -i WEB VIEWER LIVE VIEWER Live Viewer At a Glance Item Description a Split Mode Switch to a split mode or full screen. b Time Display Options Based on OSD time information of Live Viewer , select one from < PC Time > (on which Web Viewer is running) and < NVR Time > (on which NET -i ware is running). c Channel Selection Switch to Au[...]
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Page 50
NET -i W eb Viewer Changing the split mode Click the Split Mode button to switch to the selected split mode. T o switch to Single mode Click < >. The video screen will switch to single mode for the selected camera. ` Y ou can double-click the tile of a desired camera to switch to Single mode. T o switch to 4-split mode Click < >. The vi[...]
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Page 51
NET -i WEB VIEWER T o switch to full screen Click < >. Switch the current split mode to full scr een. T o exit the full screen, pr ess [ ESC ] on your keyboard. Using the Live menus Y ou can perform Auto Sequence, or move to the previous or next channel. T o perform Auto Sequence Click < >. This will switch the screen of the connected c[...]
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Page 52
NET -i W eb Viewer Record 1. Click < >. Y ou will see the window where you can specify the saving path of your recor ding. 2. Specify the path and provide the file name. Then, click < Save(S) >. This will save the video of the selected camera as .avi format. ` The max recording time is 10 minutes. The recorded video can be played only w[...]
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Page 53
NET -i WEB VIEWER PTZ control If the selected camera supports the PTZ operation, the buttons available will be active and you can press an active button to activate a desired operation. Using the PTZ buttons Item Description a Direction Adjust the camera orientation. b ZOOM Adjust the zoom factor of the camera. c IRIS Adjust the iris of the camera.[...]
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Page 54
NET -i W eb Viewer T o define a preset 1. Click < >. 2. Click < > to select a preset number . 3. Provide the pr eset name. 4. Use the direction buttons to adjust the camera angle to a desired dir ection. 5. Click < >. M ` The camera supports adding and displaying up to 20 presets regardless of the preset number . However , both SS[...]
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Page 55
NET -i WEB VIEWER 3. Drag the yellow spot and drop it at a desir ed position. Only as much area as the selected box will be zoomed. ` The camera will perform the pan or tilt so that the box will be positioned center . ` The zoom will be performed only to the max zoom factor supported by the camera. 4. T o restor e the previous size, right-click the[...]
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Page 56
NET -i W eb Viewer VIDEO SCREEN A T A GLANCE Item Description a Camera Name Display the camera name specified in NET -i ware. b Record Display the status of recording made on the PC that is running the web viewer . c Intelligent Video Analysis If Intelligent Video Analysis is activated, the button will be displayed in a different color . Click the [...]
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Page 57
NET -i WEB VIEWER T o perform the tile context menu Move the cursor to a desired context menu of camera tile and right-click it. Y ou will see the available context menu items of the tile. • Camera Delete : Remove the camera from the selected tile. • AreaZoom : Perform the Ar eaZoom. ` For more information, refer to “ T o perform the Ar[...]
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Page 58
NET -i W eb Viewer SEARCH VIEWER Y ou can search for and play recor ding data in the PC that is running NET -i ware. Search Viewer At a Glance Item Description a Split Mode Select a split mode or full screen. ` For more information, refer to “ Changing the spit mode ”. (Page 50) b Perform the screen capture, printing or recording as necessary .[...]
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Page 59
NET -i WEB VIEWER Item Description f Result Pane Display the search result. g Overlapped Data It shows whether overlapping recordings exist for the same time line. If exist, user can select one to play . h Timeline / Play Bar Y ou can play the recording data, zoom in/out the video screen, and fix /release the timeline bar . Adjust the play speed of[...]
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Page 60
NET -i W eb Viewer Play 1. Click the date containing a search r esult. The details will be displayed in the result pane. - Preview : The r ecording type for the section containing search results will be displayed in a dif ferent color . • Y ellowish Green: Continuous • Blue: Motion • Orange: Alarm • Pink: Video Loss • Purpl[...]
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Page 61
NET -i WEB VIEWER Item Description c Play Bar Stop playing temporarily . Play forward at normal speed. Play forward at a max of x64 speed by increasing by x2. Play forward one frame by one. Move to the end point of recording in the timeline. d Overlapped Data It shows whether overlapping recordings exist for the same time line. If exist, user can s[...]
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Page 62
NET -i W eb Viewer SETUP VIEWER Hardwar e For more information, r efer to “ Hardware ”. (Page 12) ❖ Register Y ou can add/edit/delete a desired device to/from NET -i ware. Camera Information Once you select a video source for the web viewer , you can select a profile that will be monitor ed on the Live screen of the web viewer . ❖ Activatio[...]
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Page 63
NET -i WEB VIEWER ❖ Camera T ur ns On/Off the camera’ s Video, Audio, Audio Recording and Covert functions. Y ou can configure the settings so that only the video from the camera where < Video > source is turned < On > can be played on the live monitoring screen. ❖ Video Y ou can set Live 1, 2 or set the recording pr operties for [...]
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Page 64
NET -i W eb Viewer ❖ Schedule Y ou can access NET -i ware to make scheduled r ecording. Then, NET -i war e will start or stop recording accor ding to the set schedule. Y ou can create one schedule and apply it to multiple cameras. Y ou can also create multiple schedules. T o make a schedule From the web viewer , click the time table or specify an[...]
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Page 65
NET -i WEB VIEWER ❖ Camera Y ou can specify the frame rate (fps) for each active camera or recor ding type (normal/event). Event For more information, r efer to “ T o set an Event ”. (Page 27) ❖ Camera Y ou can specify the discard time or set the alarm-in to synchronize with for each active camera. The discard time is a time to discar d (ig[...]
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Page 66
NET -i W eb Viewer ❖ Alert Sound A beep will sound the moment an event occurs. M ` In the web viewer , you cannot save or delete a .wav file that will be used as a beep. ` In the web viewer , you cannot play the .wav file (that will be used as a beep) in advance. ❖ Preset As soon as an alarm occurs, you can set to move to a camera preset. M ` P[...]
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Page 67
NET -i WEB VIEWER ❖ Network Drive If you use a network drive for scheduled backup, you can set the retry time (against a network failur e) or specify the use of auto deletion of a backup file. Network For more information, r efer to “ Network Setting ”. (Page 31) ❖ Interface Y ou can check and make necessary settings of the interface inform[...]
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Page 68
NET -i W eb Viewer System For more information, r efer to “ System Setting ”. (Page 33) ❖ User Y ou can add a user or user group and set the access permissions as necessary . Accounts available include: default user group with the admin permissions and default user (admin). ❖ Setting Y ou can configure the NET -i war e settings to your pref[...]
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Page 69
NET -i WEB VIEWER ❖ Log Y ou can configure the log saving settings and search for an existing log. ABOUT Display the program version and cr eation date of the web viewer . English _69[...]
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Rev .1 9 SALES NETWORK SAMSUNG TECHWIN CO., L TD. Samsungtechwin R&D Center , 701, Samp yeong-dong, Bundang-gu, Seongnam-si, Gyeonggi-do, Korea, 463-400 TEL : +82-70-7147-8740~60 FAX : +82-31-8018-3745 SAMSUNG TECHWIN AMERICA Inc . 100 Challenger Rd. Suite 700 Ridgefield Park, NJ 07660 T oll Free : +1-877-213-1222 Direct : +1-201-325-6920 Fax :[...]