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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Samsung SCM-100R, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Samsung SCM-100R one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Samsung SCM-100R. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Samsung SCM-100R should contain:
- informations concerning technical data of Samsung SCM-100R
- name of the manufacturer and a year of construction of the Samsung SCM-100R item
- rules of operation, control and maintenance of the Samsung SCM-100R item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Samsung SCM-100R alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Samsung SCM-100R, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Samsung service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Samsung SCM-100R.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Samsung SCM-100R item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Samsung ™ Inf o R a n g e r ™ Cable Modem User’s Manual Before connecting and using your Samsung InfoRanger™ Cable Modem, please read this manual thoroughly, and keep it handy for reference.[...]
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Page 2
IMPORT ANT NOTICE Essential requirements for connecting and using the Samsung InfoRanger TM Cable Modem 1. Y ou must have cable TV network service(CATV) If you do not have cable TV network service in your home or office, you will need to contact your local CATV provider and arrange for cable TV installation. 2. Y our cable TV service must be able t[...]
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Page 3
2. Each end-user sublicense agreement shall also include the following statement of their equivalents: (a) “Software provided hereunder is copyrighted and licensed (not sold). Samsung expressly does not transfer title or any ownership rights in the Software to end user.” (b) “Software provided hereunder may contain or be derived from portions[...]
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Page 4
Intellectual Property Intellectual Property. All Intellectual Property, as defined below, owned by or which is otherwise the property of Samsung or its suppliers relating to the InfoRanger™, including but not limited to, accessories, parts or software relat- ing thereto (the Cable Modem System), is proprietary to federal laws and state laws, and [...]
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Page 5
i T able of Contents[...]
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Page 6
ii T able of Contents I. Introduction 1-2 1. What is the Samsung InfoRanger™ Cable Modem ? 2 2. Connectivity/Adaptability: the DOCSIS-compliant InfoRanger™ 2 II. Inventory 3-4 1. Y our InfoRanger™ package should contain the following items 4 2. What is NOT included but required in order to connect and use your InfoRanger™ ? 4 III. Getting A[...]
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Page 7
iii T able of Contents V . T roubleshooting 15-16 VI. Product Specifications 17-18 V I I . T echnical Support — Samsung Customer Care Center 19-20 V I I I . Glossar y 21-23 I X . FCC Requirements 24[...]
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Page 8
1 1 Introduction[...]
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Page 9
2 Introduction Thank you for purchasing the Samsung InfoRanger™ Cable Modem 1. What is the Samsung InfoRanger™ Cable Modem? Simple and smart, the InfoRanger™ is a true cable modem (MOdulator - DEModulator) that connects your PC or Ethernet LAN to the Internet and other multimedia services and networks through your cable TV network. The InfoRa[...]
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Page 10
2 3 Inventory[...]
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Page 11
4 Inventory 1. Y our InfoRanger™ package should contain the following items. 2. What is NOT included but required in order to connect and use your InfoRanger™? • Ethernet adapter (also known as Network Interface Card, such as Samsung SmartEther SC1200-TX 10/100 Network Interface Card available through retail stores nation wide) • InfoRanger[...]
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Page 12
3 5 Getting Acquainted[...]
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Page 13
6 Getting Acquainted Getting acquainted with Your InfoRanger™ Cable Modem 1. InfoRanger™ Front Panel, LED light indicators This panel has six LED indicator lights that signal the operating status of the InfoRanger™’s functions. From left to right they are: • POWER • RECEIVE • SEND • SERVICE • BUSY • MESSAGE (NOTE: When the InfoR[...]
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Page 14
3 7 Getting Acquainted 1.2 Receive LED The green LED flashes during modem initialization, which means scanning for a downstream (receiving) channel. When the scanning is completed, this LED is illuminated continuously as long as the modem is locked on the channel. The LED is turned off when the modem is not in an operational state. The red LED flas[...]
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Page 15
8 Getting Acquainted 2. InfoRanger™ Back Panel, Connectors, Switches, LEDs From left to right, the back panel of the InfoRanger™ features the following: • Cable Connector • Default Switch • Display Switch • Reset Switch • Ethernet Activity LED • Link LED • Ethernet Jack • Power Connector (DC 5V) 2.1 Coaxial Cable Connector The m[...]
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Page 16
3 9 Getting Acquainted 2.2 Default Switch After the cable modem is installed, cable service provider will authorize and customize the cable modem settings by downloading software image to the cable modem’s memor y . The original factory default settings are stored in pri- mary memor y . Factory default settings will never be changed. If you exper[...]
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Page 17
10 Getting Acquainted 2.6 Link LED This green LED is continuously illuminated when there is a secure electrical connection between the modem and the PC or Ethernet hub. 2.7 RJ-45 Ethernet Connector The InfoRanger™ is connected to the PC with a twisted-pair category 3,4,5 UTP/STP straight cable. The modem connects to an Ethernet hub with a crossov[...]
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Page 18
4 11 How to Connect[...]
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Page 19
12 How to Connect How to Connect and Use Your InfoRanger™ Cable Modem 1. Essential requirements 1.1 Y ou must have cable TV network service (CATV). If you do not have cable TV network service in your home or office, you will need to contact your local CATV provider and arrange for cable TV installa- tion. 1.2 Y our cable TV service must be able t[...]
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Page 20
4 13 How to Connect 2. Connection if you subscribe to Cable TV . 3. Connection if you subscribe to cable Internet service only . T elevision Cable Splitter InfoRanger TM DC 5V Cable PC Ethernet Cable Provider Internet PC Ethernet Cable InfoRanger TM DC 5V Power Adapter Cable Provider Internet[...]
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Page 21
14 How to Connect 4. Installing your InfoRanger™ to an Ethernet Plug one end of the Ethernet cable into a cable modem Ethernet jack and the other end into a PC Ethernet card. 5. Cable Modem Service Authorization 5.1 MAC Address Y ou do not need to configure the MAC address of your InfoRanger™. The unit has a built-in MAC address. 5.2 IP Address[...]
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Page 22
5 15 T roubleshooting[...]
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Page 23
16 T roubleshooting 1. Missing Parts Contact Samsung (Customer Care information located on page 20). 2. No LED (front panel) See back panel diagram. 2.1 Check power connector. 2.2 Check display switch. 2.3 Check power outlet. 3. No Power LED 3.1 Check power outlet. For the following conditions, contact your CATV operator or retailer . 3.2 Defective[...]
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Page 24
6 17 Product Specifications[...]
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Page 25
18 Product Specifications Downstream Upstream (Input to Cable Modem) ( Out p ut f ro m C a bl e M od em ) Frequency Range 91 to 857MHz 5 to 42MHz Modulation 64QAM, 256QAM QPSK, 16QAM Data Rate 30 Mbps/64QAM Up to 5Mbps/QPSK 40 Mbps/256QAM Up to 10Mbps/16QAM Channel Spacing/ 6MHz 200K, 400K, 800K, 1600K, 3200KHz Bandwidth FEC RS(128, 122)/T r ellis [...]
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Page 26
7 19 T echnical Support[...]
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Page 27
20 T ech Support T echnical and Other Support — Samsung Customer Care Center Samsung offers the highest level of customer service in the industr y . There’s always a friendly and knowledgeable customer service representative available to provide you with the following: • General Information • Order Entr y • Order and Shipment Status • T[...]
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Page 28
8 21 Glossary[...]
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Page 29
22 Glossary 10 Base T 10 Mbps baseband twisted-pair. It is an Ethernet using Category 5 cable inter- face. Cable Modem Cable Modem is a device that allows high- speed data access (such as to the Internet) via a cable TV (CATV) network. A cable modem will typically have two connec- tions, one to the cable wall outlet and the other to a computer (PC)[...]
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Page 30
8 23 Glossary DOCSIS Data Over Cable Service Interface Specifications. Ethernet A 10 Mbps Local Area Network technology . A LAN protocol standard that allows nodes in a network to communicate over a coaxial, twisted-pair or fiber-optic cable. Internet The worldwide network of networks which use the TCP/IP protocol suite. IP Internet Protocol, the p[...]
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Page 31
24 FCC Requirements Model Name : Samsung InfoRanger™ Cable Modem Model Number : SCM-100R FCC Class B ID : A3LSCM100R This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits ar e designed to provide reasonable protection against harmful interference in a r [...]