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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Samsung SRP-270, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Samsung SRP-270 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Samsung SRP-270. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Samsung SRP-270 should contain:
- informations concerning technical data of Samsung SRP-270
- name of the manufacturer and a year of construction of the Samsung SRP-270 item
- rules of operation, control and maintenance of the Samsung SRP-270 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Samsung SRP-270 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Samsung SRP-270, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Samsung service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Samsung SRP-270.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Samsung SRP-270 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Samsung SRP - 270 Dot Matrix Receipt Printer Integrator’s Manual Contents Driver Installation Information 2 Overview ............................................................................................................................. 2 Windows 98 SRP - 270 Driver Installation ..............................................................[...]
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Page 2
2 • Driver Installation Information Samsung SRP - 270 Setup & Service Information Driver Installation Information Overview If your POS software requires a generic printer driver, you must make the appropriate driver settings for auto cut and cash drawer opening. If you are using one of the SRP - 270 drivers the generic driver settings shown h[...]
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Page 3
Samsung SRP - 270 Setup & Se rvice Information Driver Installation Information • 3 Windows 98 SRP - 270 Driver Installation You can download the compressed SRP - 270 driver, 270 9xDriver.zip, from the dealer area of the CRS site, www.crs - usa.com . Unzip (extract) the files srp270.drv and Samsung.inf. 1. Select Start , then Settings , and th[...]
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Page 4
4 • Driver Installation Information Samsung SRP - 270 Setup & Service Information Windows 98 Generic / Text Driver Settings 1. Select Start , then Settings , and then Printers . 2. From the printers dialog, right click the Generic / Text Only driver and choose Properties . 3. From the Generic / Text Only dialog box, click the Device Options t[...]
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Page 5
Samsung SRP - 270 Setup & Se rvice Information Driver Installation Information • 5 Windows 2000 Generic / Text Driver Settings 1. Click the Start button , and then choose Settings , and then choo se Printers . 2. From the printers dialog, right click the Generic / Text Only driver and choose Properties . 3. From the Generic / Text Only dialog[...]
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Page 6
6 • Driver Installation Information Samsung SRP - 270 Setup & Service Information Windows XP Generic / Text Driver Settings 1. Click the Start button , and then choose Printers and Faxes . 2. From th e printers dialog, right click the Generic / Text Only driver and choose Properties . 3. From the Generic / Text Only dialog box, click the Prin[...]
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Page 7
Samsung SRP - 270 Setup & Se rvice Information Hexadecimal Dumping • 7 Hexadecimal Dumping Overview This feature allows experienced users to see exactly what data is coming to the printer. This can be use ful in finding software problems. When you turn on the hexadecimal dump function, the printer prints all commands and data in hexadecimal f[...]
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Page 8
8 • Hexadecimal Dumping Samsung SRP - 270 Setup & Service Information Epson TM - 300/U200 Hexadecimal Dump It may be useful to compare hexadecimal dumps with a known printer, su ch as the Epson TM - 300 or U200. To print a hexadecimal dump on the TM - 300/U200: 1. Make sure the printer is off and set dip switch 1 - 2 to ON . 2. Hold down the [...]
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Page 9
Samsung SRP - 270 Setup & Se rvice Information Hexadecimal Dumping • 9 Hexadecimal Dump Sample Printout The sample “No Sale” transaction below is also shown in the two - column hexadecimal dump format on the right. The first column contains the hexadecimal codes. The second column prints the ASCII characters that correspond to the codes. [...]
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Page 10
10 • Hexadecimal Dumping Samsung SRP - 270 Setup & Service Information SRP - 270 Rece ipt & Hex Dump TM - 300 Receipt & Hex Dump Troubleshooting If you are connecting an SRP - 270 to a specific software ap plication for the first time, you may encounter printing differences from a printer model you are currently supporting. You can is[...]
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Page 11
Samsung SRP - 270 Setup & Se rvice Information Cash Drawer • 11 Cash Drawer Generate Pulse Command ESC p m t1 t2 [Name] Generate Pulse [Format] ASCII ESC p m t1 t2 Hex 1B 70 m t1 t2 Decimal 27 112 m t1 t2 [Range] m = 0, 1, 48, 49 0 ≤ t1 ≤ 255, 0 ≤ t2 ≤ 255 [Description] Outputs the pulse specified by t1 & t2 to connector pin m as [...]
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Page 12
12 • Cash Drawer Samsung SRP - 270 Setup & Service Information Connection Information SRP 270 to CRS Cash Drawer (Drawer #1) SRP 350 CRS Cash Drawer Description Pi Pin Description Frame ground 1 1 (blue) Frame ground Drawer kick - out drive signal 1 2 2 (yellow) Solenoid Drawer open/close signal 3 3 (green) Drawer open switch +24V 4 4 (red) S[...]
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Page 13
Samsung SRP - 270 Setup & Se rvice Information Special Application Firmware • 13 Special Application Firmware Overview Special application firmware can be downloaded from www.crs - usa.com . SRP270 version 1.35 beep #1 This special software will fire cash drawer #1 command when the cut command is executed and also when the paper is out. This [...]