English dropdown-ico

SATO CL412E manual

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219

Go to page of

Similar user manuals

A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of SATO CL412E, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of SATO CL412E one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of SATO CL412E. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of SATO CL412E should contain:
- informations concerning technical data of SATO CL412E
- name of the manufacturer and a year of construction of the SATO CL412E item
- rules of operation, control and maintenance of the SATO CL412E item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of SATO CL412E alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of SATO CL412E, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the SATO service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of SATO CL412E.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the SATO CL412E item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    CL408e/CL412e Printers Service Manual PN 9001078 Re v . B ®[...]

  • Page 2

    SA T O America, Inc. 10350-A Nations Ford Rd. Charlotte, NC 28273 Main Phone: (704) 644-1650 T echnical Support Hotline: (704) 644-1660 Fax: (704) 644-1661 http:www .satoamerica.com ã Copyright 2001 SA T O America, Inc. PN 9001078 Re v . B SA TO CL408e/CL412e Service Manual The information supplied in this manual was current at time of publicati[...]

  • Page 3

    i PN 9001078 Re v . B SA TO CL408e/CL412e Service Manual Section 1. Overview and Specifications Page 1 Overview ........................................................................................................... 1-1 2 Physical Characteristics .................................................................................. 1-2 3 Printer Fe[...]

  • Page 4

    ii SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B T able of Contents Section 4. Electrical Checks and Adjustments 7 Eye-Mark Adjustment ..................................................................................... 4-1 1 8 Offset Label Stop Position Adjustment ....................................................... 4-12 9a Ribbon Sen[...]

  • Page 5

    iii PN 9001078 Re v . B SA TO CL408e/CL412e Service Manual Section 9. Optional Accessories 1 Overview .......................................................................................................... 9-1 2 Label Cutter Kit Installation ............................................................................ 9-2 3 Label Dispenser Kit In[...]

  • Page 6

    iv SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B ®[...]

  • Page 7

    Page 1-1 PN 9001078 Re v . B S A T O CL408e/CL412e Service Manual Overview and Specifications 1.1 Overview  Section The sections in this manual cover the following: · Section 1. Overview and Specifications · Section 2. Configuration · Section 3. Interface Specifications · Section 4. Electrical Checks and Adjustments · Section 5. Mechanical [...]

  • Page 8

    PN 9001078 Re v . B Page 1-2 SA TO CL408e/CL412e Service Manual Section 1. Overview and Specifications 1.2 Physical Characteristics Width Height Depth FRONT ACCESS DOOR TOP ACCESS DOOR P APER CHECK WINDOW LABEL OUT SLOT s n o i s n e m i De 2 1 4 L C e 8 0 4 L C e d i W) m m 1 7 2 ( . n i 7 . 0 1 p e e D) m m 0 3 4 ( . n i 9 . 6 1 h g i H) m m 1 2 [...]

  • Page 9

    PN 9001078 Re v . B Page 1-3 Section 1. Overview and Specifications SA TO CL408e/CL412e Service Manual 1.3 Printer Features INTERF ACE SLOT POWER SWITCH PCMCIA MEMOR Y EXP ANSION SLOT AC POWER INPUT CONNECTOR AC FUSE EXT CONNECTOR COVER PLA TE-REMOVE FOR ACCESS TO DISPENSER AND F AN-FOLD SLOTS INTERF ACE SLOT Slot to plug in an interface adapter . [...]

  • Page 10

    PN 9001078 Re v . B Page 1-4 SA TO CL408e/CL412e Service Manual Section 1. Overview and Specifications FRONT ACCESS DOOR INTERLOCK : This switch prevents printer operation when the Front Access Door is open. The T op Access Door must be open before the Front Access Door can be opened or closed. FRONT ACCESS DOOR OPEN LEVER TOOL FOR DARKNESS ADJUSTM[...]

  • Page 11

    PN 9001078 Re v . B Page 1-5 Section 1. Overview and Specifications SA TO CL408e/CL412e Service Manual MEDIA HOLDER LABEL GUIDE Printer Features ACCESS PLA TE FOR OPTIONAL LABEL DISPENSER[...]

  • Page 12

    PN 9001078 Re v . B Page 1-6 SA TO CL408e/CL412e Service Manual Section 1. Overview and Specifications RIBBON MOTION SENSOR: This sensor is a motion detector that signals the printer when the ribbon supply is turning. This sensor is used for both the ribbon end and ribbon near end sensing. LABEL SENSOR: Both the "Eye-Mark" (reflective) an[...]

  • Page 13

    PN 9001078 Re v . B Page 1-7 Section 1. Overview and Specifications SA TO CL408e/CL412e Service Manual * NOTE: Optional RS232 Communication Card contains DSW1 switches which are configured when supplied with the printer . 1.5 Operation Panel LCD DISPLA Y P ANEL TWO-COLOR ST A TUS LED FEED KEY PRINT/OFFSET/PITCH POTENTIOMETERS OPTION CONNECTIOR LABE[...]

  • Page 14

    PN 9001078 Re v . B Page 1-8 SA TO CL408e/CL412e Service Manual Section 1. Overview and Specifications Operation Panel LCD DISPLA Y P ANEL 2 Line x 16 Character LCD display . Used for setting operational parameters of the printer . ST A TUS LED T wo-color (R ed, Green) LED that indicates the following status conditions. Green-Illuminated when print[...]

  • Page 15

    PN 9001078 Re v . B Page 1-9 Section 1. Overview and Specifications SA TO CL408e/CL412e Service Manual 1.6 Installation Considerations Printer operation can be affected by the printer environment. The location of the printer should be free from dust, humidity and sudden vibrations. T o obtain optimum results from the printer , avoid locations influ[...]

  • Page 16

    PN 9001078 Re v . B Page 1-10 SA TO CL408e/CL412e Service Manual Section 1. Overview and Specifications 1.8 Environment & Approvals 1.9 General Printer Specifications n o i t a c i f i c e p Se 8 0 4 L Ce 2 1 4 L C a i d e M h t d i W m u m i n i M) m m 2 2 ( . n i 7 8 . h t g n e L m u m i n i M) m m 6 ( . n i 4 2 . h t d i W m u m i x a M) m [...]

  • Page 17

    PN 9001078 Re v . B Page 1-11 Section 1. Overview and Specifications SA TO CL408e/CL412e Service Manual General Printer Specifications n o i t a c i f i c e p Se 8 0 4 L Ce 2 1 4 L C g n i s n e S u r h t - e e S e v i s s i m s n a r Te l b a v o M k r a M - e y E e v i t c e l f e Re l b a v o M m r o F s u o u n i t n o Cd e s u t o n r o s n e [...]

  • Page 18

    PN 9001078 Re v . B Page 1-12 SA TO CL408e/CL412e Service Manual Section 1. Overview and Specifications General Printer Specifications n o i t a c i f i c e p Se 8 0 4 L Ce 2 1 4 L C s e l u d o M e c a f r e t n I l e l l a r a Pl e l l a r a P 4 8 2 1 E E E I l a i r e S l o c o t o r P l a i r e S ) s p b 0 0 6 , 7 5 o t 0 0 6 9 ( C 2 3 2 S R ) [...]

  • Page 19

    PN 9001078 Re v . B Page 1-13 Section 1. Overview and Specifications SA TO CL408e/CL412e Service Manual 1.10 Character Fonts n o i t a c i f i c e p Se 8 0 4 L Ce 2 1 4 L C s t n o F x i r t a M t n o F U) H s t o d 9 x W s t o d 5 ( t n o F S) H s t o d 5 1 x W s t o d 8 ( t n o F M) H s t o d 0 2 X W s t o d 3 1 ( t n o F U Xa c i t e v l e H ) H[...]

  • Page 20

    PN 9001078 Re v . B Page 1-14 SA TO CL408e/CL412e Service Manual Section 1. Overview and Specifications 1.1 1 Bar Codes n o i t a c i f i c e p Se 8 0 4 L Ce 2 1 4 L C s e i g o l o b m y S ) l a t n e m e l p p u S N A E / C P U ( d n a l k o o B 3 1 - N A E , 8 - N A E R A B A D O C 9 3 e d o C 3 9 e d o C 8 2 1 e d o C 5 f o 2 d e v a e l r e t [...]

  • Page 21

    Page 2-1 SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Configuration 2.1 Dip Switch Settings 2 Section T wo DIP switches (DSW2 & DSW3) are located inside the Front Access Door . These switches can be used to set: • Thermal transfer or direct thermal mode • Head Check Mode • Hex Dump Mode • Label sensor enable/disable • Single[...]

  • Page 22

    Page 2-2 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B DSW1 ON OFF 1 2 3 4 5 6 7 8 DSW1 ON OFF 1 2 3 4 5 6 7 8 DSW1 ON OFF 1 2 3 4 5 6 7 8 DSW1 ON OFF 1 2 3 4 5 6 7 8 DSW1 ON OFF 1 2 3 4 5 6 7 8 DSW1-4 SETTING Off 1 Stop Bit On 2 Stop Bits Parity Selection (DSW1-2, DSW1-3): These switches select the type of parity [...]

  • Page 23

    Page 2-3 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Dip Switch Settings F or more information about the cause of troubleshooting printer errors, see Section 8, T roubleshooting. DSW2 ON OFF 1 2 3 4 5 6 7 8 DSW2 ON OFF 1 2 3 4 5 6 7 8 DSW2 ON OFF 1 2 3 4 5 6 7 8 DSW2 ON OFF 1 2 3 4 5 6 7 8 DSW2 ON OFF 1 2 3 4 5 6[...]

  • Page 24

    Page 2-4 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Protocol Code Selection (DSW2-7): Selects the command code set used. DSW2 ON OFF 1 2 3 4 5 6 7 8 DSW2 ON OFF 1 2 3 4 5 6 7 8 DSW2-7 SETTING Off Standard On Non-Std. Dip Switch Settings DSW2-6 SETTING Off Disabled On Enabled Firmware Download (DSW2-6): Places th[...]

  • Page 25

    Page 2-5 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B DSW3 ON OFF 1 2 3 4 5 6 7 8 DSW3 ON OFF 1 2 3 4 5 6 7 8 DSW3 ON OFF 1 2 3 4 5 6 7 8 DSW3-4 SETTING Off Enabled On Disabled DSW3-5 SETTING Off Disabled On Enabled Label Sensor Selection (DSW3-3): Enables or disables the Label Pitch sensor . If the sensor is enab[...]

  • Page 26

    Page 2-6 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Dip Switch Settings DSW3 ON OFF 1 2 3 4 5 6 7 8 DSW3-6 DSW3-7 SETTING Off Off T ype 4 Off On T ype 3 On Off T ype 2 On On T ype 1 DSW3 ON OFF 1 2 3 4 5 6 7 8 DSW3-8 SETTING Off Disabled On Enabled External Signal T ype Selection (DSW3-6, DSW3-7): Both the polar[...]

  • Page 27

    Page 2-7 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 2.2 Default Settings Dip Switch Selections All switches are placed in the Off position (default) except R eceive Buffer for shipping. This will result in the following operating configuration: Communications: (1) 8 data bits, no parity , 1 Stop bit, 9600 Baud ([...]

  • Page 28

    Page 2-8 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 2.3 LCD Panel Configuration The LCD P anel on the CL408e/CL412e is used in conjunction with the LINE and FEED switches by the operator to manually enter printer configuration settings. Many of the settings can also be controlled via software commands and in the[...]

  • Page 29

    Page 2-9 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B LCD Panel — Normal Mode When the printer is first powered on it displays the current ROM version of the printer then immediately displays the ONLINE mode. The LCD P anel will display the ONLINE status on the top line of the display . The bottom line will cont[...]

  • Page 30

    Page 2-10 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B There are five Speed settings on the printer . The setting is listed on the bottom line of the display . The current setting is indicated by an underline under one of the speed settings. T o change the setting: STEP PROCEDURE 1. Use the LINE key to step the un[...]

  • Page 31

    Page 2-11 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B STEP PROCEDURE 4. Press the FEED key to accept the setting and advance the cursor to the second digit. Again use the LINE key to step to the desired setting. Once it is correct, press the FEED key to advance to the next adjustment. Print a test label after com[...]

  • Page 32

    Page 2-12 Section 2. Configuration S A T O CL408e/CL412e Service Manual PN 9001078 Re v . B If the printer has a print job(s) loaded in memory , selecting YES  will cause the job(s) to be cleared. The default selection is NO . Make sure that you want to cancel the print job before selecting YES as the job cannot be recovered and will have to be [...]

  • Page 33

    Page 2-13 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B STEP PROCEDURE 1. Use the LINE key to step the underlined cursor to either Ye s or No. 2. Once the correct setting is underlined, press the FEED key to accept the setting and advance to the Auto Online display . STEP PROCEDURE 1. Use the LINE key to step the u[...]

  • Page 34

    Page 2-14 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Since the printer moves the label in discrete steps equal to the size of the print dot, the units of measure for V ertical and Horizontal Offset distance is dots. V ertical Offset is the distance down from the leading edge in dots (the edge of the label that c[...]

  • Page 35

    Page 2-15 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B STEP PROCEDURE 1. Y ear - The first display shown will have the two digit year selection underlined. Y ou can scroll through the dates by pressing the LINE key . The year number will increase by one each time the LINE key is pressed until it reaches its maximu[...]

  • Page 36

    Page 2-16 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B chara cter pit ch pr op fixed STEP PROCEDURE 1. Use the LINE key to step the underlined cursor to the desired setting. 2. Once the desired setting is underlined, press the FEED key to accept the setting and advance to Cover Open Sensor display . This setting a[...]

  • Page 37

    Page 2-17 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B STEP PROCEDURE 1. Use the LINE key to step the cursor to the desired setting (Card or Memory). 2. Once the desired setting is underlined, press the FEED key to accept the setting and advance the display . The Card Mode allows the operator to manage the Expande[...]

  • Page 38

    Page 2-18 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B STEP PROCEDURE 1. Use the LINE key to step the underlined cursor to the desired setting. IF Y es is selected, the printer will enter the Card Copy mode. If No is selected, the display will advance to Card to Memory Copy S A TO F ont mode. Press the FEED key to[...]

  • Page 39

    Page 2-19 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B STEP PROCEDURE 1. Use the LINE key to step the underlined cursor to the desired setting. IF Y es is selected, the printer will enter the Card Copy mode. If No is selected, the display will advance to Card->MemoryCopy All mode. Press the FEED key to accept t[...]

  • Page 40

    Page 2-20 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B c ard ->Memor yC opy all y/n This selection allows you to copy the entire contents from PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional internal Expanded Memory . Card ->MemoryCopy All Y/N STEP PROCEDURE 1.[...]

  • Page 41

    Page 2-21 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Memor y ->c ardC opy all <xmb> y/n This selection allows you to copy the entire contents of the optional Expanded Memory to the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer . Memory->Card Copy All <XMB> Y/N [...]

  • Page 42

    Page 2-22 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B c ard-> memor y c opy c opyin g This selection allows you to copy printer firmware from the PCMCIA Memory card to the printer . Card->Memory Copy Program Y/N STEP PROCEDURE 1. Use the LINE key to step the underlined cursor to the desired setting. IF Y es[...]

  • Page 43

    Page 2-23 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B memor y-> c ard c opy c opyin g This selection allows the user to copy the current firmware installed in the printer to a PCMCIA Memory Card. Memory->Card Copy Program Y/N STEP PROCEDURE 1. Use the LINE key to step the underlined cursor to the desired se[...]

  • Page 44

    Page 2-24 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B STEP PROCEDURE 1. Use the LINE key to step the underlined cursor to the desired setting. IF Y es is selected, the printer will enter the Memory F ormat mode. If No is selected, the display will advance to the mode display . T o exit the Card Mode, power off th[...]

  • Page 45

    Page 2-25 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B STEP PROCEDURE 1. Press the LINE key while simultaneously turning the power on. When the printer emits one long beep, release the LINE key to display the first screen. 2. Press the LINE key twice to enter the Service Mode. The Service Mode display indicates th[...]

  • Page 46

    Page 2-26 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B LCD Panel — Service Mode GAP - When setting the "GAP" threshold, the voltage shown on the top line of the display must be measured with nothing but the backing in the sensor and then again with a label still attached to the backing. The formula to [...]

  • Page 47

    Page 2-27 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B EYE - When setting the "EYE" threshold, the voltage must be measured with nothing but the label under the sensor and then again with the printed "eye" mark under the sensor . The formula to be used for this is: (High V oltage Level + Low V [...]

  • Page 48

    Page 2-28 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B This selection specifies whether or not the printer will automatically feed a blank label when it is placed in the Online mode. A ut o online feed yes n o LCD Panel — Service Mode STEP PROCEDURE 1. Use the LINE key to step the underlined cursor to the desire[...]

  • Page 49

    Page 2-29 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B This display will only appear when Backfeed is enabled (DSW3-4 = OFF). The maximum backfeed distance is 255mm. Forward/Backfeed Distance Default STEP PROCEDURE 1. Press the FEED key to use the default distance. This setting will be appropriate for use with sta[...]

  • Page 50

    Page 2-30 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B This selection allows the user to select the language used in the LCD menu and error messages. The selections are English, French, German, Spanish, Italian and P ortuguese. Select LCD Display Language STEP PROCEDURE 1. Press the LINE key to advance to the desi[...]

  • Page 51

    Page 2-31 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B LCD Panel — Service Mode This selection allows the user to assign a priority for Print Darkness, Print Speed and Print Offset. Priority Setting LCD Command STEP PROCEDURE 1. Use the LINE key to step to the desired priority . If LCD is selected, the setting e[...]

  • Page 52

    Page 2-32 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B STEP PROCEDURE 1. Use the LINE key to step the underlined cursor to the desired counter , the Head (HD) counter or the LIFE counter . The default position is the Head Counter . 2. Press the FEED key to display the current value (in meters) stored in the counte[...]

  • Page 53

    Page 2-33 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B STEP PROCEDURE 4. Use the FEED key to select the desired setting. If you only want to read the counter value, select NO . If you want to read the counter and reset it to 0.0, place the underline cursor under YES. Once the desired setting is selected, press the[...]

  • Page 54

    Page 2-34 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Rev . A LCD Panel — T est Print Mode Once you have selected the type of test label to be printed, use the FEED key to accept the selection and the display advances to the T est Print Size display . This display allows you to select the label width. T est Print Size 1[...]

  • Page 55

    Page 2-35 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B LCD Panel — Maintenance Mode — Factory Mode STEP PROCEDURE 1. R ecord all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON or up position. 3. Press the LINE and FEED key while simultaneously turning O[...]

  • Page 56

    Page 2-36 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B STEP PROCEDURE 1. R ecord all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON or up position. 3. Press the LINE and FEED key while simultaneously turning ON the power switch. When the printer beeps, rele[...]

  • Page 57

    Page 2-37 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B LCD Panel — Clear Non-Standard Protocol T o Clear Non-Standard protocol codes, place DSW2-7 in the ON position and power on the printer while simultaneously pressing the LINE and FEED keys. Alt. Protocol Default Complete STEP PROCEDURE 1. When the printer em[...]

  • Page 58

    Page 2-38 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B (Countinued) STEP PROCEDURE 3. T ransmit the download data command stream to the printer . 4. A fter the data has been received, the printer will beep and print a status label. If it does not beep and print a status label, the printer did not accept the data. [...]

  • Page 59

    Page 2-39 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B LCD Panel —Firmware Download Mode STEP PROCEDURE 1. R ecord all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-6 in the ON or up position. 3. T urn ON the power switch. The following screens will appear . initial[...]

  • Page 60

    Page 2-40 Section 2. Configuration SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 2.4 Sample T est Labels CONFIGURA TION BAR CODE MEMOR Y HEAD CHECK F ACTOR Y[...]

  • Page 61

    Page 3-1 SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Interface Specifications 3.1 Overview ! Section The parallel interface for CL408e/CL412e printers is a high speed, bi-directional parallel interface that conforms to the IEEE 1284 specification. (ECP mode on some computers). The interface is also compatible with the older Centronics pa[...]

  • Page 62

    Page 3-2 Section 3. Interface Specifications SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Interface T ypes In order to provide flexibility in communicating with a variety of host computer systems, CL408e/412e printers use a Plug-In Interface Module. The IEEE1284 Interface module is shipped with the printer unless another interface type is[...]

  • Page 63

    Page 3-3 Section 3. Interface Specifications SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 3.3 The Receive Buffer The CL408e/CL412e printers have the ability to receive a data stream from the host in one of two ways. The receive buffer may be configured to accept one print job at a time or multiple print jobs. The single job print buffer i[...]

  • Page 64

    Page 3-4 Section 3. Interface Specifications SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 3.4 IEEE 1284 Parallel Interface The parallel interface for the CL408e/CL412e printers is a Plug-In Interface Module that can be installed by the user . It conforms to the IEEE 1284 specification. It will automatically detect the IEEE 1284 signals an[...]

  • Page 65

    Page 3-5 Section 3. Interface Specifications SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B IEEE 1284 Parallel Interface PIN ASSIGNMENTS - IEEE 1284 CABLE END 18 1 36 19 N I PL A N G I SN O I T C E R I DN I PL A N G I SN O I T C E R I D 1E B O R T Sr e t n i r P o T9 1 E B O R T S n r u t e R e c n e r e f e R 21 A T A Dr e t n i r P o T0 2[...]

  • Page 66

    Page 3-6 Section 3. Interface Specifications SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 3.5 RS232C Serial Interface The High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user . General Specifications: Asynchronous ASCII Half-duplex communication Ready/Busy Hardware Flow Control Pin 20,[...]

  • Page 67

    Page 3-7 Section 3. Interface Specifications SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 9 B D5 2 B DT S O HN O I T C E N N O C R E T N I5 2 B DR E T N I R P 11 G F1 ) d n u o r G e m a r F ( G F 23 D R2 ) a t a D t i m s n a r T ( D T 32 D T3 ) a t a D e v i e c e R ( D R 85 S T C4 ) d n e s o t t s e u q e R ( S T R 74 S T R5 ) d n e S[...]

  • Page 68

    Page 3-8 Section 3. Interface Specifications SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B RS232C Interface Signals Ready/Busy Flow Control R eady/Busy is the hardware flow control for the serial interface on the CL408e/CL412e printers. By raising/lowering the voltage level on Pin 20 of the RS232 port, the printer notifies the host when it[...]

  • Page 69

    Page 3-9 Section 3. Interface Specifications SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B X-On/X-Off Flow Control X -On/X -Off flow control must be used whenever hardware (R eady/Busy) flow control is not available or desirable. Instead of a voltage going high/low at pin 20, control characters representing "Printer R eady" ( X- [...]

  • Page 70

    Page 3-10 Section 3. Interface Specifications SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 3.7 Ethernet Interface The Ethernet interface is a Plug-In Interface Module that can be installed by the user . It requires a driver (shipped with each printer) that has the interface installed. The driver must be loaded on your PC and the PC must b[...]

  • Page 71

    Page 3-11 Section 3. Interface Specifications SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B The EXT connector on the rear panel of the CL408e/CL412e printers is intended for use with external printer accessories such as label rewinders or applicators. The 14 pin Centronics type connector provides a choice of four different output signals a[...]

  • Page 72

    Page 3-12 Section 3. Interface Specifications SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B NOTE: The signals on pins 1, 3, 4, 6, 9 and 10 each have an open collector output. These pins normally measure +.07V maximum when a true condition exists. If a false condition occurs, the voltage will drop to 0V . T o achieve a signal level of +5V ,[...]

  • Page 73

    Page 3-13 Section 3. Interface Specifications SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Repeat Print Print End T ype 3 Print End T ype 4 Start of Print Cycle End of Print Cycle Print Start Input Print Repeat Input +5V 0V +5V 0V Print End T ype 1 Print End T ype 2 +5V 0V +5V 0V 20 Milliseconds +5V 0V +5V 0V Error Signals Print End T ype[...]

  • Page 74

    Page 3-14 Section 3. Interface Specifications SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B ®[...]

  • Page 75

    Page 4-1 SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B " Section Electrical Checks and Adjustments 4.1 Overview This chapter describes how to check CL408e/CL412e Printers voltage levels and adjust threshold sensor voltages. The power supply converts 125 V AC into regulated DC voltages. The printer uses: +5V and +24V . These DC voltage[...]

  • Page 76

    Page 4-2 Section 4. Electric Checks and Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 4.2 Steps Prior to Some Procedures Some adjustments in this section require access to potentiometers and the test point connector located on the main PCB. Raise the door and remove the LH cover for accessing the main PCB. RAISE THE TOP ACCESS [...]

  • Page 77

    Page 4-3 Section 4. Electric Checks and Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 4.3 DC Power V oltage Checks T o check voltage levels, first check the fuses (Section 6.3) and replace if necessary . Then remove the LH cover , (Section 4.2) and perform the following steps. Addtional equipment required: TP T est Module Digit[...]

  • Page 78

    Page 4-4 Section 4. Electric Checks and Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B DC Power V oltage Checks TP TEST MODULE MAIN PCB TP TEST MODULE T O PCB TEST POINT @ CN13 TP TEST MODULE CONNECTOR CONNECTOR RECEPT ACLE ON PCB @ CN13 CORRECT POSITION OF NIBS ON CONNECTOR CONNECT TP TEST MODULE TO PCB TEST POINT @ CN13[...]

  • Page 79

    Page 4-5 Section 4. Electric Checks and Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B DIGIT AL MUL TIMETER LCD DISPLA Y VOL T COM CABLE TO PCB DIAL GROUND PIN TP TEST MODULE SIG PIN PROBES TEST POINT CHART NOTE: The power supply voltages are not adjustable. All voltages must read within +/- 10% of the nominal value for correct [...]

  • Page 80

    Page 4-6 Section 4. Electric Checks and Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 4.4 Potentiometer Assignments & Adjustments t s u j d A o t R VM E T IL A I D N O I T I S O P V 50 V 4 23 1 R VT E S F F O H C T I P 4 R VP A G5 5 R VK R A M - E Y E4 2 R V d e s U t o N M E D D E S U T O N e 2 1 4 / e 8 0 4 L C n O 3 R V [...]

  • Page 81

    Page 4-7 Section 4. Electric Checks and Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B MAIN PCB VR1 OFS INTERF ACE BOARD POWER SUPPL Y VR4 GAP VR5 IM CN13 TEST POINT CONNECTOR VR2 DEM VR3 CE Potentiometer Assignments & Adjustments[...]

  • Page 82

    Page 4-8 Section 4. Electric Checks and Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 4.5a Print Position Adjustment Print P osition is adjusted with the Pitch potentiometer on the Front P anel or VR1 potentiometer on the main PCB board to change print position. The following instructions are for adjusting the potentiometer on [...]

  • Page 83

    Page 4-9 Section 4. Electric Checks and Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 4.5b Print Position Adjustment Using the VR1 potentiometer on the main PCB board. STEP PROCEDURE Refer to Section 4.2 for access to main PCB 1. R ecord all current dip switch positions, then place all switches in the OFF position and the power[...]

  • Page 84

    Page 4-10 Section 4. Electric Checks and Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 4.6 Label Gap Adjustment Additional equipment required: TP T est Module Digital Multimeter STEP PROCEDURE Refer to Section 4.2 for access to main PCB 1. T urn VR4 (GAP) potentiometer on the main PCB all the way to the left. 2. R efer to Secti[...]

  • Page 85

    Page 4-11 Section 4. Electric Checks and Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 4.7 Eye-Mark Adjustment Additional equipment required: TP T est Module Digital Multimeter STEP PROCEDURE Refer to Section 4.2 for access to main PCB 1. T urn VR5 (IM) potentiometer on the main PCB all the way to the left. 2. R efer to Section[...]

  • Page 86

    Page 4-12 Section 4. Electric Checks and Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 4.8 Offset Label Stop Position Adjustment The Label Stop P osition is adjusted with the Offset potentiometer on the Front P anel. STEP PROCEDURE 1. Open the Front Door for access to Offset- VR. 2. T urn Offset- VR to the center position. 3. P[...]

  • Page 87

    Page 4-13 Section 4. Electric Checks and Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 4.9a Ribbon Sensor Operation V erification 1. Open the Front Door for access to DIP Switches. 2. R ecord all dip switch positions, then place DSW2-1 in the OFF position and the power switch OFF . 3. R emove the ribbon from the printer and clo[...]

  • Page 88

    Page 4-14 Section 4. Electric Checks and Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 4.9b Ribbon Sensor V oltage Checking There is no adjustment POT for the ribbon sensor on the CL408e/412e. The CE POT on the main logic board has no effect on the voltage values. The voltage values only can be taken off the connector SEN4 on t[...]

  • Page 89

    Page 4-15 Section 4. Electric Checks and Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Ribbon Sensor V oltage Checking A TT ACH THE GROUND (BLACK) PROBE FROM THE MUL TIMETER TO PIN 4 (GROUND) AND THE SIGNAL (WHITE) PROBE TO PIN 3 T O CHECK VOL T AGE RANGE FOR RIBBON SENSOR, ROT A TE CARBON UNWIND SPINDLE. LOW V ALUE ~/- 1.6V HI[...]

  • Page 90

    Page 4-16 Section 4. Electric Checks and Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 4.10 Print Darkness Adjustment 1. Open the Front Door for access to Pitch Potentiometer . 2. T urn the power switch ON . 3. Send print data from your PC and confirm the result. 4. Adjust the Pitch P otentiometer to obtain optimum print qualit[...]

  • Page 91

    Page 5-1 SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B # Section Mechanical Adjustments 5.1 Overview The SA TO CL408e/CL412e contain adjustable sub-assemblies. This means that during your regular maintenance, your service technicians are able to make adjustments to reset the printer to factory specifications therby ensuring optimum perform[...]

  • Page 92

    Page 5-2 Section 5. Mechanical Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 5.2 Ribbon Clutch Adjustments Excessive ribbon and rewind tension will result in variable ribbon motion and could be the cause of print quality problems. F ollow the procedures 5.2.1 and 5.2.2 to verify that the ribbon rewind and unwind tensions are wi[...]

  • Page 93

    Page 5-3 Section 5. Mechanical Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Rev . A RIBBON UNWIND SPINDLE ADJUST NUT LOCKING SCREW IS INSIDE ADJUST NUT 950-1050g REWIND EMPTY RIBBON CORE UNWIND CLUTCH Fig. 5-3 Fig. 5-2 450-550g UNWIND TENSION GAUGE TENSION GAUGE STRING Ribbon Clutch Adjustments REWIND CLUTCH B[...]

  • Page 94

    Page 5-4 Section 5. Mechanical Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Rev . A STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Raise the top access door and open the front access door . R emove the ribbon and label stock if installed. Fig. 5-1 3. Attach string to an empty ribbon core and place on the Ri[...]

  • Page 95

    Page 5-5 Section 5. Mechanical Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 5.3 Ribbon Guide Plate Adjustment If the ribbon is not smooth across the guide plate (ribbon wrinkle) adjustment is required. T o remedy the problem perform the Print Head Balance Adjustment (Section 5.6) before doing the Ribbon Guide Plate Adjustment.[...]

  • Page 96

    Page 5-6 Section 5. Mechanical Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 5.4 T ear Plate Adjustment STEP PROCEDURE 1. Loosen the T ear Plate mounting screws and position plate so that the lip is parallel to the bottom of the printer assembly . Figs. 5-5 2. Tighten the mounting screws. LIP T O BE P ARALLEL WITH BOTT OM SURF [...]

  • Page 97

    Page 5-7 Section 5. Mechanical Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 5.5 Print Head Position Alignment STEP PROCEDURE 1. Loosen the center and right screw on the ribbon adjustment plate. Print a user test pattern (Section 8.9). R ealign the right side of print head by prying adjust plate forward or backward with a flat [...]

  • Page 98

    Page 5-8 Section 5. Mechanical Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 5.6 Print Head Balance Adjustment STEP PROCEDURE 1. Load the ribbon and label stock into the printer . 2. Hold eccentric nut along flats with 10mm box wrench and loosen holding screw . Fig. 5-7 3. Adjust eccentric nut by rotating CW or CCW . R otating [...]

  • Page 99

    Page 5-9 Section 5. Mechanical Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 5.7 Print Head Alignment Adjustment STEP PROCEDURE 1. Load the ribbon and label stock into the printer . 2. Loosen and adjust screw along slot to move indexing pointer for maximum print quality . Fig. 5-8 T o further optimize print quality , especially[...]

  • Page 100

    Page 5-10 Section 5. Mechanical Adjustments SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 5.8 T iming Belt T ension Adjustment STEP PROCEDURE 1. Press in the center of each timing belt with the tension gauge and note the tension reading when the belt is moved 1 to 2mm. 2. If the tension reading of each belt is not within range of 80 - 120g[...]

  • Page 101

    Page 6-1 SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Replacement Procedures 6.1 Overview $ Section SA TO CL408e/CL412e Printers contain replaceable components and sub- assemblies. This section contains step-by-step instructions for removing and replacing the following components and sub-assemblies. · Main Circuit Board · Fuse(s) · Pow[...]

  • Page 102

    Page 6-2 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B The Main Circuit Board contains the control electronics for the printers and is located behind L.H. cover of the printer . The I/O PCB interface and optional memory card unit if installed, which are attached to the main circuit board must first be remo[...]

  • Page 103

    Page 6-3 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B STEP PROCEDURE 4. If an interface card is installed remove (2) screws holding the card to the rear cover and pull away to detach the card from the PCB Board. Figs. 6-2 5. R emove (2) screws holding EXT Connector to cabinet. Figs. 6-2 6. Note cable conn[...]

  • Page 104

    Page 6-4 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Replacing the Main Circuit Board REMOVE (2) SCREWS AND PULL A W A Y TO DET ACH IF INTERF ACE CARD IS INST ALLED REMOVE (2) SCREWS HOLDING EXT CONNECTOR TO CABINET DISCONNECT CABLE DISCONNECT CABLES DISCONNECT CABLES Figs. 6-2 Fig. 6-3[...]

  • Page 105

    Page 6-5 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Replacing the Main Circuit Board REMOVE (2) SCREWS REMOVE SCREW FLASH MEMOR Y MODULE MEMOR Y MODULE PCB IN THE MAIN PCB MEMOR Y FRAME * CAREFULL Y PRESS OUTW ARD ON T ABS ON BOTH ENDS OF THE FRAME TO RELEASE THE MEMOR Y PCB. INDEXING NOTCHES * * PRESS [...]

  • Page 106

    Page 6-6 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Replacing the Main Circuit Board INDEXING NOTCH NO NOTCH ON THIS SIDE FLASH MEMOR Y MODULE INSERT THE FLASH MEMOR Y MODULE INTO THE MAIN PCB MEMOR Y FRAME A T APPROXIMA TEL Y 45 0 . NOTE THE INDEXING NOTCH ON THE MODULE. GENTL Y PUSH DOWN TO SNAP INTO [...]

  • Page 107

    Page 6-7 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 6.3 Replacing the Fuses Fuse replacement is described in the following section. · 6.3.1 Removing and Replacing the Main Power Fuse · 6.3.2 Removing and Replacing the Internal Fuse 6.3.1 Removing and Replacing the Main Power Fuse NOTE: Before replacin[...]

  • Page 108

    Page 6-8 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Replacing the Fuses 6.3.2 Removing and Replacing the Internal Fuse(s) R equired: T3.15A, 250V Fuse or T1 Amp 250V Fuse T o remove and replace these fuse(s) do the following: STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Ra[...]

  • Page 109

    Page 6-9 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 6.4 Replacing the Power Supply The P ower Supply is a non-repairable component with no service parts and is replaced as a complete assembly . STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Raise the access door and remove ([...]

  • Page 110

    Page 6-10 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Replacing the Power Supply REMOVE (2) SCREWS POWER SUPPL Y Figs. 6-9 REMOVE SCREW POWER SUPPL Y DET ACH CONNECT ORS[...]

  • Page 111

    Page 6-11 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 6.5 Replacing the Stepper Motor The stepper motor is used to transmit motion to the print mechanism for precise print positioning. The stepper motor transmits torque to the label feed roller , the platen roller , the ribbon feed roller and the ribbon [...]

  • Page 112

    Page 6-12 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 6-6 Replacing the Timing Belts Timing Belt "A" is used to transmit torque from the stepper motor to the platen pulley via a set of toothed pulleys. Timing Belt "B" is used to transmit torque from the platen pulley to the ribbon rol[...]

  • Page 113

    Page 6-13 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Replacing the Timing Belts CENTER SCREW REWIND SPINDLE SPRING LOADED IDLER BEL T "A" BEL T "B" MOTOR T O FRONT PLA TEN GEAR BEL T "B" BEL T "A" SLIDE BEL T FROM PULLEY WHILE PULLING THE REWIND SPINDLE BACK FROM [...]

  • Page 114

    Page 6-14 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 6.7 Replacing the Print Head If the print head becomes damaged, it can be easily removed and replaced. No critical adjustments are required. Before you replace the print head, check the head counter values by printing a test pattern (R efer to Section[...]

  • Page 115

    Page 6-15 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Replacing the Print Head Fig. 6-14 RAISE THE TOP ACCESS DOOR CLOSE THE HEAD LA TCH LEVER OPEN THE FRONT ACCESS DOOR REMOVE (2) SCREWS TO DET ACH RIBBON GUIDE PLA TE Fig. 6-15 REMOVE CENTER SCREW Fig. 6-16[...]

  • Page 116

    Page 6-16 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Rev . A Replacing the Print Head OPEN HEAD LA TCH LEVER SO PRINT HEAD WILL DROP Fig. 6-17 DISCONNECT CABLES AND REMOVE PRINT HEAD Fig. 6-18 ALIGNMENT PINS[...]

  • Page 117

    Page 6-17 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 6.8 Replacing the Platen Before removing and replacing the platen, timing belts A & B must first be removed from pulleys, but do not need to be fully removed from the carbon rewind shaft gear . STEP PROCEDURE 1 . Switch the printer OFF and disconn[...]

  • Page 118

    Page 6-18 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Replacing the Platen Fig. 6-19 TIMING BEL TS Fig. 6-20 MOTOR MOUNTING SCREWS REMOVE "E" RING PLA TEN CLAMP PLA TEN & COMPONENTS PLA TEN SHAFT SCREW BUSHING FLA TS SIDE FRAME Fig. 6-21 Fig. 6-22 (CLAMP & SCREW SHOWN OUT OF POSITION)[...]

  • Page 119

    Page 6-19 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 6.9 Replacing the Ribbon Drive Clutch Washers Both the ribbon unwind and the rewind drive spindles incorporate a friction clutch assembly to control tension. The friction washers within these clutch assemblies are replaceable. The procedure is identic[...]

  • Page 120

    Page 6-20 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Replacing the Ribbon Drive Clutch Washers 2 1 3 4 5 7 8 9 6 10 11 A 9 A 9 B 10 11 USE 12mm OPEN END WRENCH AND PHILLIPS SCREW DRIVER TO REMOVE LOCKING SCREW AND ADJUSTMENT NUT REMOVE & INST ALL P ARTS IN THIS ORDER (SEE ITEM LIST 6A) UNWIND SPINDL[...]

  • Page 121

    Page 6-21 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Replacing the Ribbon Drive Clutch W ashers STEP PROCEDURE 1. F or each spindle, position and fasten Item 11 Plate, with teeth facing outward with (2) screws. Except for Item 9, all items are the same for the ribbon unwind and ribbon rewind assemblies,[...]

  • Page 122

    Page 6-22 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Replacing the Ribbon Drive Clutch W ashers Fig. 6-25 Fig. 6-26 Fig. 6-27 F ASTEN ITEM 1 1 WITH (2) SCREWS TEETH/SLOTS ON ITEM 9a DISC PLA TE F ACING TOW ARDS FEL T W ASHER ITEM 6 OIL-LESS W ASHER ITEM 9A/9B DISK PLA TE ITEM 1 1 TEETH F ACING OUTW ARD [...]

  • Page 123

    Page 6-23 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 6.10 Replacing the Ribbon Motion Sensor The Ribbon Motion Sensor is easily replaced for service. STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Raise the access door and remove (2) screws holding the side cover to the insi[...]

  • Page 124

    Page 6-24 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 6.1 1 Replacing the Label Sensor The Label Sensor can be removed from the printer to clear label fragments and for service. No critial alignment is required when replacing the sensor . STEP PROCEDURE 1. Switch the printer OFF and disconnect the power [...]

  • Page 125

    Page 6-25 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Replacing the Label Sensor CUT TIE WRAP Fig. 6-31 SLIDE CABLE THROUGH HOLE IN CENTER FRAME LABEL SENSOR ASSEMBL Y Fig. 6-32 LABEL SENSOR WITH P APER GUIDE SHOWN INST ALLED IN PRINTER P APER GUIDE[...]

  • Page 126

    Page 6-26 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 6.12 Replacing the Label Sensor Module After removing the Label Sensor Assembly from the printer , if the sensor module needs to be replaced, do the following: STEP PROCEDURE 1. Detach the paper guide from the side frame. Figs. 6-33 2. R emove the cen[...]

  • Page 127

    Page 6-27 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 6.13 Replacing the Head Open Switch The Head Open Switch is easily replaced for service. STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Raise the access door and remove (2) screws holding the side cover to the inside frame[...]

  • Page 128

    Page 6-28 Section 6. Replacement Procedures SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 6.14 Replacing the Display Panel PCB The Display P anel PCB is mounted inside the printer . STEP PROCEDURE 1. Switch the printer OFF and disconnect the power cable. 2. Raise the access door and remove (2) screws holding the side cover to the inside fr[...]

  • Page 129

    Page 7-1 SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B % Section Factory Resets 7.1 Overview The F actory Reset Mode allows you to: • Factory Settings/T est Print • Clear Head Counters • Clear Dispenser Counter • Clear Cutter Counter • Clear EEPROM[...]

  • Page 130

    Page 7-2 Section 7. Factory Resets SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 7.2 Factory Settings/T est Print STEP PROCEDURE 1. R ecord all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON or up postion. 3. Press the LINE and FEED key while simultaneously turning ON the power swit[...]

  • Page 131

    Page 7-3 Section 7. Factory Resets SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 7.3 Clear Head Counters STEP PROCEDURE 1. R ecord all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON or up postion. 3. Press the LINE and FEED key while simultaneously turning ON the power switch. When [...]

  • Page 132

    Page 7-4 Section 7. Factory Resets SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 7.4 Clear Dispenser Counter STEP PROCEDURE 1. R ecord all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON or up postion. 3. Press the LINE and FEED key while simultaneously turning ON the power switch. W[...]

  • Page 133

    Page 7-5 Section 7. Factory Resets SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 7.5 Clear Cutter Counter STEP PROCEDURE 1. R ecord all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON or up postion. 3. Press the LINE and FEED key while simultaneously turning ON the power switch. When[...]

  • Page 134

    Page 7-6 Section 7. Factory Resets SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 7.6 Clear EEPROM STEP PROCEDURE 1. R ecord all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON or up postion. 3. Press the LINE and FEED key while simultaneously turning ON the power switch. When the pri[...]

  • Page 135

    Page 7-7 Section 7. Factory Resets SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 7.7 Sample T est Prints LARGE TEST PRINT SMALL TEST PRINT ILLUSTRA TIONS SHOWN ARE EXAMPLES ONL Y AND MA Y NOT EXACTL Y MA TCH YOUR OUTPUT[...]

  • Page 136

    Page 7-8 Section 7. Factory Resets SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B ®[...]

  • Page 137

    Page 8-1 SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B T roubleshooting 8.1 Overview This section has been devised to help you if you are unable to produce output on the CL408e/CL412e printers. Use this section to make sure the basics have been checked before deciding you are unable to proceed further . The design of the SA TO CL408e/ CL41[...]

  • Page 138

    Page 8-2 Section 8. Troubleshooting SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 8.2 Initial Check List If you are unable to produce output on your printer , check the following before deciding you're unable to proceed any further . 1. Is the printer powered up and ON-LINE? 2. Is the ERROR light on the front panel OFF? If this light [...]

  • Page 139

    Page 8-3 Section 8. Troubleshooting SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B c. V erify the following:  Y ou have not typed a "0" (zero) for an "o" (letter) or vice-versa.  Y ou have not missed any <ESC> characters where they're needed.  Make sure all printer command codes are capital letters. ?[...]

  • Page 140

    Page 8-4 Section 8. Troubleshooting SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 8.4 The RS232C (Serial) Interface 1. Is the RS232C Serial cable connected securely to your serial port on the PC (DB -25S Male) and to the RS232C connector on the printer? W arning: Never connect or disconnect interface cables (or use a switch box) with power[...]

  • Page 141

    Page 8-5 Section 8. Troubleshooting SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 8.6 Lan Ethernet Interface Installation Problems (Printer Does Not Come Up Ready) If you cannot print to the SA TO enhanced ethernet adapter after you install it, check the following: 1. Make sure that the printer is powered on, all cables are securely plugge[...]

  • Page 142

    Page 8-6 Section 8. Troubleshooting SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 4. If the job exits the queue but does not print, make sure that you have the correct driver installed. If you do, turn DSW2-4 on and cycle power . T ry resending your print job. If something prints out at this point than we now that the connection is there b[...]

  • Page 143

    Page 8-7 Section 8. Troubleshooting SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 5. Also verify that the host computer and the print server are either on the same subnet (for example, if the print server has a subnet mask of 255.255.255.0, the host must have the same subnet mask) or that the router is properly configured to pass data betw[...]

  • Page 144

    Page 8-8 Section 8. Troubleshooting SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 1. If you cannot create a print queue, make sure that you have sufficient NetW are privileges. With NetW are 3.12 and earlier , you MUST be logged in as SUPER VISOR (not someone with Supervisor privileges). If you are having problems creating queues with NetW[...]

  • Page 145

    Page 8-9 Section 8. Troubleshooting SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B W indows NT/LAN Server T roubleshooting 2. Make sure that TCP/IP and lpr printing are installed and running on the Windows NT system or the LAN Server file server . 3. If you are having problems printing to the SA TO enhanced ethernet adapter from a client PC[...]

  • Page 146

    Page 8-10 Section 8. Troubleshooting SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B The LCD display , Front P anel LED Indicators and Buzzer provide a visual/audio indication of the type of error encountered. D E Le g a s s e M D C L e l b i d u A p e e B n o i t i d n o C r o r r Er a e l C o T n O r o r r Er o r r E e n i h c a Mg n o L 1[...]

  • Page 147

    Page 8-11 Section 8. Troubleshooting SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 8.8 T roubleshooting T ables The troubleshooting table below includes the following general symptoms descriptions: Print Quality Problems • Image V oids • No Ribbon Movement • POWER LED not on • Ribbon Wrinkle • No Label Movement • ERROR LED on ?[...]

  • Page 148

    Page 8-12 Section 8. Troubleshooting SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Print Quality Problems m o t m y Se s u a C e l b a b o r Pn o i t c A e v i t c e r r o C d e t s e g g u S s e g a m I t h g i Le r u s s e r p d a e h t n i r p w o L) 6 . 5 . c e S ( e c n a l a b d a e h t s u j d A k c o t s l e b a l o t d e h c t a m[...]

  • Page 149

    Page 8-13 Section 8. Troubleshooting SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Print Quality Problems m o t m y Se s u a C e l b a b o r Pn o i t c A e v i t c e r r o C d e t s e g g u S l e b a L o N t n e m e v o M t l e b e v i r d n e t a l p n e k o r b / e s o o L) 6 . 6 . c e S t l e b e c a l p e r / t s u j d A d e t c e l e [...]

  • Page 150

    Page 8-14 Section 8. Troubleshooting S A T O CL408e/CL412e Service Manual PN 9001078 Re v . B Print Quality Problems m o t m y Se s u a C e l b a b o r Pn o i t c A e v i t c e r r o C d e t s e g g u S D E L L E B A L n 0 d e k c o l b r o s n e s l e b a Lr o s n e s l e b a l n a e l C d l o h s e r h t r o s n e s l e b a l t c e r r o c n I g [...]

  • Page 151

    Page 8-15 Section 8. Troubleshooting SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 8.9 Head Pattern Examples FEED DIRECTION F ACTOR Y DEF AUL T GOOD ADJUSTMENT CLEAR, DARK, EVEN TEXT IRREGULAR UNEVEN TEXT POOR HEAD ALIGNMENT , BALANCE OUT OF ADJUSTMENT POOR HEAD ALIGNMENT , BALANCE OUT OF ADJUSTMENT ILLUSTRA TIONS SHOWN ARE EXAMPLES ONL Y [...]

  • Page 152

    Page 8-16 Section 8. Troubleshooting S A T O CL408e/CL412e Service Manual PN 9001078 Re v . B Head Pattern Examples DIAGONAL VOIDS (WHITE STRE A KS) T H AT “ W AL K ” AC RO SS L AB E L R IBBON WRINKLE P OOR HEAD ALIGNMENT, POOR R IBBON TENSION, WORN P L ATEN, F OREIGN MATERIAL, DAMA GED P RINT HE AD I MPROPER ALIGNMENT BOTTOM EDGE OF BA R C ODE[...]

  • Page 153

    Page 8-17 Section 8. Troubleshooting SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 8.10 Hex Dump Diagnostic Labels STEP PROCEDURE 1. T urn on the printer . 2. Send and print a label. 3. Place the printer in the Off-Line mode by pressing the LINE key . The LINE LED should go out. 4. Place DSW2-4 in the On position. 5. Press the LINE key to [...]

  • Page 154

    Page 8-18 Section 8. Troubleshooting SA TO CL408e/CL412e Service Manual PN 9001078 Re v .B ®[...]

  • Page 155

    Page 9-1 SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Optional Accessories 9.1 Overview ' Section This section contains instructions for installing the following optional accessories: · Label Cutter Kit · Label Dispenser Kit · PCMCIA Memory Expansion · Flash Memory Expansion · Real Time Clock[...]

  • Page 156

    Page 9-2 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 9.2 Label Cutter Kit Installation - Guillotine T ype LABEL CUTTER KIT MOUNTING BRACKET (2) SELF T APPING SCREWS LABEL CUTTER ASSEMBL Y (2) P AN HEAD SCREWS STEP PROCEDURE 1. Switch the printer OFF but keep the power cable plugged in to discharge any poss[...]

  • Page 157

    Page 9-3 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B REMOVE FRONT DOOR FROM CL-408/412e PRINTER Label Cutter Kit Installation - Guillotine T ype STEP PROCEDURE 7. R emove the connector cover (located under the DSW2 and DSW3 switches) and install the interface cable to the connector . The connector is keyed[...]

  • Page 158

    Page 9-4 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Fig. 9-3 Fig. 9-4 Fig. 9-6 ROUTE CABLE AS SHOWN ADJUSTMENT WHEEL INST ALL BRACKET WITH (2) SELF T APPING SCREWS INST ALL (2) P AN HEAD SCREWS MOUNTING BRACKET GUIDE POSTS TWO SMALL HOLES FIT OVER GUIDE POSTS Fig. 9-5 SLIDE CUTTER ASSEMBL Y BETWEEN MOUNTI[...]

  • Page 159

    Page 9-5 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B REMOVE CONNECTOR COVER AND INST ALL INTERF ACE CABLE TO THE CONNECT OR SET DSW3-2 TO THE ON POSITION Fig. 9-7 REMOVE (2) SCREWS AND DET ACH LABEL TEAR OFF PLA TE Fig. 9-8 Label Cutter Kit Installation - Guillotine T ype[...]

  • Page 160

    Page 9-6 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 9.3 Label Dispenser Installation LABEL DISPENSER KIT Installation of the optional Label dispenser into the printer adds the convenience of automatic label dispensing. Each label is printed, then peeled from the backing paper and presented at the front of[...]

  • Page 161

    Page 9-7 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B RH COVER LH COVER FRONT DOOR STEP PROCEDURE 1. Switch the printer OFF but keep the power cable plugged in to discharge any possible static charges. 2. Raise the RH cover uncovering the mechanical section. Loosen (2) inside screws holding the LH cover to [...]

  • Page 162

    Page 9-8 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B LOOSEN (2) INSIDE SCREWS HOLDING LH COVER RAISE RH COVER REMOVE (2) SCREWS SECURING COVER TO THE BASE LH COVER STEP PROCEDURE 3. R emove (4) screws holding the Backing T ake Up Spindle Assembly Access Plate (inside mechanical section). R etain the screws[...]

  • Page 163

    Page 9-9 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B REMOVE AND RET AIN (4) SCREWS Fig. 9-14 ACCESS PLA TE Fig. 9-12 Fig. 9-13 LOOSEN (4) SCREWS HOLDING STEPPER MOTOR INST ALL BEL T FROM SPINDLE ASSEMBL Y STEPPER MOTOR BEL T T O FRONT PLA TEN Fig. 9-15 GENTL Y GUIDE THE SPINDLE ASSEMBL Y THROUGH THE ACCESS[...]

  • Page 164

    Page 9-10 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B STEP PROCEDURE 7. Install the magnetic catch for the front cover on the base of the mainframe of the printer using the (2) self tapping screws. Attach the strike plate to the front cover using the countersunk self tapping screw . Figs. 9-16 & 9-17 8[...]

  • Page 165

    Page 9-11 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Fig. 9-19 Fig. 9-18 REMOVE THE CONNECTOR COVER (IF INST ALLED) INST ALL CABLE IN SLOT (CONNECTOR IS KEYED) A TT ACH BY SLIDING THE SLOTTED OPENINGS OVER THE P AN HEAD SCREWS Installing the P eel Bar will allow different types of material to dispense pro[...]

  • Page 166

    Page 9-12 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B STEP PROCEDURE 10. Detach the existing T ension Plate by removing (2) screws. Discard the screws. Fig. 9-21 11. P osition the T ension Plate over the P eel Bar as shown in Fig. 9-20 & 9-22. 12. Attach these parts to the print head bracket using the [...]

  • Page 167

    Page 9-13 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Fig. 9-23 Fig. 9-24 ADJUSTING SLOTS (BOTH ENDS OF RIBBON TENSION PLA TE) INST ALL RIBBON TENSION PLA TE AND PEEL BAR USING (2) SUPPLIED LONG SCREWS STEP PROCEDURE 14. Load the labels and route the label backing down the front of the print mechanism and [...]

  • Page 168

    Page 9-14 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B TURN THE SPINDLE COUNTER CLOCKWISE TO T AKE UP SLACK MAGNETIC DOOR LA TCH LABEL BACKING LABEL ROLL LABELS Fig. 9-25 Figs. 9-26 Fig. 9-27 LABEL DISPENSER LA TCH SECURE THE LABEL STOCK T O THE SPINDLE BY INSERTING OVER THE CORE AND UNDER THE LABEL RET AIN[...]

  • Page 169

    Page 9-15 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B STEP PROCEDURE 16. T o activate the Dispenser Senser , DSW3 pin 1 & 2 must be in the upward position. Fig. 9-29 See chart on front panel of printer . 17. Close the Print Head, reinstall the LH Cover , close the RH Cover and the Front Door . Figs. 9-[...]

  • Page 170

    Page 9-16 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 9.4 PCMCIA Memory Expansion Installation The Memory PCB Board provides the interface board for (1) PCMCIA memory card slot. MEMOR Y PCB BOARD ST ANDOFFS SHOWN AS RECEIVED. ST ANDOFFS WILL BE REMOVED AND USED T O MOUNT MEMOR Y BOARD TO THE MAIN PCB BOARD[...]

  • Page 171

    Page 9-17 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B PCMCIA Memory Expansion Installation RAISE THE TOP ACCESS DOOR AND REMOVE (2) SCREWS HOLDING THE SIDE COVER TO THE FRAME REMOVE (2) SCREWS HOLDING THE SIDE COVER TO THE OUTSIDE FRAME STEP PROCEDURE 1. T urn the printer OFF and disconnect the AC power co[...]

  • Page 172

    Page 9-18 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B PCMCIA Memory Expansion Installation STEP PROCEDURE 4. If an interface card is installed remove (2) screws holding the card to the rear cover and pull away to detach the card from the PCB Board. Figs. 9-32 5 . R emove (2) screws holding EXT Connector to[...]

  • Page 173

    Page 9-19 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B PCMCIA Memory Expansion Installation DISCONNECT CABLE DISCONNECT CABLES DISCONNECT CABLES REMOVE (2) SCREWS REMOVE SCREW Removing the Main PCB Board Fig. 9-33 Fig. 9-34[...]

  • Page 174

    Page 9-20 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B PCMCIA Memory Expansion Installation STEP PROCEDURE 1. R emove (2) screws, nuts and standoffs from the Memory PCB Board for mounting to the Main PCB Board. Fig. 9-35 2. R emove (2) screws and washers as shown in Fig. 9-35 for installing to the Main PCB [...]

  • Page 175

    Page 9-21 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B PCMCIA Memory Expansion Installation REMOVE (2) SCREWS AND W ASHERS FROM THIS END OF ST ANDOFFS (STEP 2) REMOVE (2) SCREWS, NUTS AND ST ANDOFFS. THIS HARDW ARE WILL BE MOUNTED ON THE MAIN PCB BOARD (STEP 1) HOLES FOR MOUNTING HOLES FOR MOUNTING CONNECTO[...]

  • Page 176

    Page 9-22 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B PCMCIA Memory Expansion Installation INSURE ST ANDOFFS ARE BETWEEN MAIN PCB AND MEMOR Y CARD MEMOR Y PCB BOARD MAIN PCB BOARD SECURE MEMOR Y BOARD WITH (2) SCREWS PREVIOUSL Y REMOVED SECURE FROM UNDERSIDE OF MAIN PCB BOARD WITH (2) SCREWS AND W ASHERS P[...]

  • Page 177

    Page 9-23 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 9.5 Flash Memory Expansion Installation RAISE THE TOP ACCESS DOOR AND REMOVE (2) SCREWS HOLDING THE SIDE COVER TO THE FRAME REMOVE (2) SCREWS HOLDING THE SIDE COVER TO THE OUTSIDE FRAME STEP PROCEDURE 1. T urn the printer OFF and disconnect the AC power[...]

  • Page 178

    Page 9-24 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Flash Memory Expansion Installation STEP PROCEDURE 4. Carefully press outward on the tabs on both ends of the Main PCB Board Memory Frame to release the Standard Memory PCB. The Standard Memory PCB should lift by itself when released. R emove the Memory[...]

  • Page 179

    Page 9-25 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Flash Memory Expansion Installation Figs. 9-40 INDEXING NOTCH NO NOTCH ON THIS SIDE FLASH MEMOR Y MODULE INSERT THE FLASH MEMOR Y MODULE INTO THE MAIN PCB MEMOR Y FRAME A T APPROXIMA TEL Y 45 0 . NOTE THE INDEXING NOTCH ON THE MODULE. GENTL Y PUSH DOWN [...]

  • Page 180

    Page 9-26 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B The R eal Time Clock Chip allows the date and time to be maintained in the local printer rather than using the system clock. It consists of a special clock chip that replaces the EEPROM chip on the main PCB. 9.6 Real Time Clock Installation RAISE THE TO[...]

  • Page 181

    Page 9-27 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v .B Real Time Clock Installation STEP PROCEDURE 1. R efer to Figs. 9-42 R emove the EEPROM chip. CA UTION: Using a screwdriver to remove EEPROM may cause damage to the PCB. Be sure to have Prom remover under EEPROM and not under the socket itself . 2. Instal[...]

  • Page 182

    Page 9-28 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Real Time Clock Installation MAIN PCB BOARD REMOVE THE EEPROM CHIP MARK ON CHIP IDENTIFIES PIN 1. BE SURE TO ALIGN CHIP CORRECTL Y IN CHIP BLOCK SOCKET USING THE “U” SHAPED NOTCH AS REFERENCE INST ALL THE TIMEKEEPER CHIP IN V ACA TED LOCA TION PIN 1[...]

  • Page 183

    Page 9-29 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Factory Reset Procedure STEP PROCEDURE 1. R ecord all current dip switch positions, then place all switches in the OFF position. 2. Place the DSW2-4 in the ON or up postion. 3. Press the LINE and FEED key while simultaneously turning ON the power switch[...]

  • Page 184

    Page 9-30 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B STEP PROCEDURE Press the LINE key while simultaneously turning the power on. When the printer emits one long beep, release the LINE key to display the first screen. Press the FEED key 11 times to display the Set Calendar display . Set Calendar a d[...]

  • Page 185

    Page 9-31 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Set Calendar (Cont) STEP PROCEDURE 1. Y ear - The first display shown will have the two digit year selection underlined. Y ou can scroll through the dates by pressing the LINE key . The year number will increase by one each time the LINE key is pressed [...]

  • Page 186

    Page 9-32 Section 9. Optional Accessories SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B ®[...]

  • Page 187

    Page 10-1 SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Spare Parts List 10.1 Overview  Section The following parts lists are included for the CL408e/CL412e Printers: · Frame Assembly · Print Head Assembly · Ribbon Assembly · Base Cover Assembly · Main PCB Assembly · Interface Options · PCMCIA Memory Option · Cutter Assembly [...]

  • Page 188

    Page 10-2 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 10.2 Frame Assembly[...]

  • Page 189

    Page 10-3 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Frame Assembly . O N M E T IE D O CN O I T P I R C S E DY T Q 10 0 7 2 7 7 1 A PE M A R F E N I G N E1 21 2 6 0 0 3 4 D MW E R C S D A E H N A P3 31 2 0 1 0 4 3 D MW E R C S D A E H N A P2 40 0 8 2 7 7 1 A PE M A R F E D I S1 51 2 6 0 0 3 4 D MW E R C S D A E H [...]

  • Page 190

    Page 10-4 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Frame Assembly . O N M E T IE D O CN O I T P I R C S E DY T Q 4 22 2 0 0 4 0 1 A NR E H S A W N I A L P1 5 22 2 0 0 4 0 0 B NR E H S A W G N I R P S1 6 20 0 4 0 7 7 1 E PE L D N A H H C T A L1 7 20 0 1 0 7 7 2 C P) E L D N A H H C T A L ( G N I R P S1 8 20 0 1 0[...]

  • Page 191

    Page 10-5 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 10.3 Print Head Assembly[...]

  • Page 192

    Page 10-6 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Print Head Assembly[...]

  • Page 193

    Page 10-7 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Print Head Assembly . O N M E T IE D O CN O I T P I R C S E DY T Q 10 0 0 2 7 7 1 A PE M A R F D A E H1 21 2 0 1 0 4 4 D MW E R C S D A E H N A P2 30 0 5 2 7 7 1 A PT E K C A R B D A E H1 40 0 9 1 7 7 1 A P) T S U J D A N O B B I R ( E T A L P1 51 2 6 0 0 3 4 D [...]

  • Page 194

    Page 10-8 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Print Head Assembly . O N M E T IE D O CN O I T P I R C S E DY T Q 4 20 0 1 0 4 7 1 E PT E K C A R B E R U S S E R P D A E H2 5 20 0 2 0 4 7 1 E PN I P N O I S N E T D A E H2 6 20 0 2 0 7 7 1 C P) D A E H ( G N I R P S2 7 20 0 1 0 4 7 0 A PE T A L P E R U S S E [...]

  • Page 195

    Page 10-9 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 10.4 Ribbon Assembly[...]

  • Page 196

    Page 10-10 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Ribbon Assembly[...]

  • Page 197

    Page 10-11 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Ribbon Assembly . O N M E T IE D O CN O I T P I R C S E DY T Q 10 0 1 0 3 7 4 E PS S O B N O B B I R2 20 0 1 0 2 7 2 E PR A L L O C4 30 0 9 0 9 6 4 A PG N I R P S8 41 2 5 0 0 3 0 H MW E R C S T H G I T - P8 50 2 0 1 0 3 2 T PL A T E M Y R D S S E L L I O2 60 0 [...]

  • Page 198

    Page 10-12 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Ribbon Assembly . O N M E T IE D O CN O I T P I R C S E DY T Q 4 20 0 1 1 8 6 1 E P) B ( E T A L P E D I U G1 5 20 0 1 0 2 7 7 E P) A ( E T A L P C S I D1 6 20 0 1 0 2 7 6 E PR E V O C E T A L P C S I D1 7 21 2 6 0 0 3 4 D MW E R C S D A E H N A P3 8 20 0 5 0 7[...]

  • Page 199

    Page 10-13 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 10.5 Base Cover Assembly[...]

  • Page 200

    Page 10-14 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Base Cover Assembly[...]

  • Page 201

    Page 10-15 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Base Cover Assembly[...]

  • Page 202

    Page 10-16 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Base Cover Assembly[...]

  • Page 203

    Page 10-17 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Base Cover Assembly . O N M E T IE D O CN O I T P I R C S E DY T Q 10 0 5 0 7 7 3 R PE M A R F E S A B1 20 0 1 0 8 6 6 T PT O O F R E B B U R4 30 0 5 1 7 7 0 Z PE M A R F R E T N E C1 41 2 0 1 0 4 4 D MW E R C S D A E H N A P5 50 0 0 1 7 7 1 A PD I L1 61 2 6 0 [...]

  • Page 204

    Page 10-18 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Base Cover Assembly . O N M E T IE D O CN O I T P I R C S E DY T Q 7 31 2 6 0 0 3 4 D MW E R C S D A E H N A P4 8 30 0 2 0 7 7 2 A PT E K C A R B R O T O M1 9 31 2 0 1 0 4 4 D MW E R C S D A E H N A P2 0 40 0 1 0 7 7 1 L P) e 8 0 4 L C ( Y E L L U P R O T O M1 [...]

  • Page 205

    Page 10-19 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v .B Base Cover Assembly . O N M E T IE D O CN O I T P I R C S E DY T Q 8 71 2 6 0 0 3 4 D MW E R C S D A E H N A P3 9 70 0 7 0 7 7 6 E PR O T C E T O R P E L B A C1 0 80 0 3 0 7 7 7 R P) e 8 0 4 L C ( T E S Y E L L U P R O T O M1 1 80 0 4 0 7 7 7 R PR E L L O R E D [...]

  • Page 206

    Page 10-20 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 10.6 Main PCB Assembly . O N M E T IE D O CN O I T P I R C S E DY T Q 10 0 2 1 7 7 1 J RA B C P N I A M1 30 0 2 0 7 7 7 J RB C P Y R O M E M1 40 0 1 0 3 7 9 C PG N I R P S1 50 0 0 0 8 6 9 C PG N I R P S1 61 2 6 0 0 3 4 D MW E R C S D A E H N A P5 90 0 3 0 7 7 7[...]

  • Page 207

    Page 10-21 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 10.7 Interface Options . O N M E T IE D O CN O I T P I R C S E DY T Q 12 2 6 0 0 3 3 D MW E R C S2 20 7 0 4 0 4 L C WE C A F R E T N I L E L L A R A P 4 8 2 1 - E E E I1 31 5 0 4 0 4 L C WE C A F R E T N I L A I R E S1 40 6 0 4 0 4 L C WE C A F R E T N I B S U1[...]

  • Page 208

    Page 10-22 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 10.8 PCMCIA Memory Option . O N M E T IE D O CN O I T P I R C S E DY T Q 10 0 1 0 7 7 4 J R Y R O M E M B M 6 1 A I C M C P T I K N O I T P O 1[...]

  • Page 209

    Page 10-23 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 10.9 Cutter Assembly Option[...]

  • Page 210

    Page 10-24 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Cutter Assembly Option . O N M E T IE D O CN O I T P I R C S E DY T Q 10 0 0 2 7 7 7 R PT E S R E T T U C1 21 2 6 0 0 3 4 D MW E R C S D A E H N A P2 30 0 7 0 7 7 2 A PT E K C A R B R E T T U C1 51 2 8 0 0 3 0 H MW E R C S T H G I T - P2 60 0 0 1 7 7 0 B PT S O[...]

  • Page 211

    Page 10-25 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B 10.10 Dispenser Assembly Option[...]

  • Page 212

    Page 10-26 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Dispenser Assembly Option[...]

  • Page 213

    Page 10-27 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Dispenser Assembly Option[...]

  • Page 214

    Page 10-28 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Dispenser Assembly Option . O N M E T IE D O CN O I T P I R C S E DY T Q 10 0 1 4 7 7 1 A PE M A R F E S N E P S I D1 20 0 7 0 7 7 1 A PT E K C A R B R E L L O R1 31 2 6 0 0 3 4 D MW E R C S D A E H N A P2 40 0 1 0 7 7 0 R PR E L L O R E S N E P S I D1 50 6 0 2[...]

  • Page 215

    Page 10-29 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B Dispenser Assembly Option . O N M E T IE D O CN O I T P I R C S E DY T Q 7 30 0 1 0 7 7 0 A PE G N A L F1 8 30 0 1 0 7 7 4 J PG N I C A F2 9 30 0 1 0 7 7 7 E PE G N A L F1 0 40 0 4 0 7 7 1 C P) D N I W E R ( G N I R P S1 1 40 0 8 0 7 7 2 E P) G N I R P S ( R A [...]

  • Page 216

    Page 10-30 Section 10. Parts List SA TO CL408e/CL412e Service Manual PN 9001078 Re v . B ®[...]

  • Page 217

    PN 9001078 Re v . B Index-1 Index SA TO CL408e/CL412e Service Manual Index A AC Fuse 1-3 AC Power Input Connector 1-3 Access Plate 1-5, 9-9 Accessories 1-9 Accessory (EXT) Connector 3-1 1 Alignment Pins 6-16 All Clear Mode 2-36 Auto Online Feed 2-28 Auto Online 2-13 B Back-Feed Selection 2-5 Bar Codes 1-14 Base Cover Assembly 10-13 Baud Rate Select[...]

  • Page 218

    PN 9001078 Re v . B Index-2 SA TO CL408e/CL412e Service Manual Index I Idle Roller 9-14 IEEE 1284 Parallel Interface 3-4, 8-2 Ignore CR/LF 2-16 Installation Considerations 1-9 Installation Problems, Lan Ethernet Interface 8-5 Interface Options 10-21 Interface Slot 1-3 Interface Specifications 3-1 Interface T ypes 3-1 L Label Cutter Kit Installation[...]

  • Page 219

    PN 9001078 Re v . B Index-3 Index SA TO CL408e/CL412e Service Manual R Replacing the Ribbon Motion Sensor 6-23 Replacing the Stepper Motor 6-1 1 Replacing the Timing Belts 6-12 Reprint W/Feed 2-28 Resetting the Print Server 8-9 Rewind Clutch 5-3 Ribbon Adjust Plate 5-7 Ribbon Assembly 10-9 Ribbon Clutch Adjustments 5-2 Ribbon Core 5-3 Ribbon Drive [...]