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SATO CX400 manual

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The rules should oblige the seller to give the purchaser an operating instrucion of SATO CX400, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

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The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of SATO CX400 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of SATO CX400. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

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First and foremost, an user manual of SATO CX400 should contain:
- informations concerning technical data of SATO CX400
- name of the manufacturer and a year of construction of the SATO CX400 item
- rules of operation, control and maintenance of the SATO CX400 item
- safety signs and mark certificates which confirm compatibility with appropriate standards

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Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of SATO CX400 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of SATO CX400, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the SATO service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of SATO CX400.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the SATO CX400 item, and its use of respective accessory, as well as information concerning all the functions and facilities.

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Table of contents for the manual

  • Page 1

    CX400 Desktop Printer Operator's Manual[...]

  • Page 2

    PN 9001107 Rev. A W arning: This equipment com plies with the requ irements in Part 15 of FCC rules for a Class A computing device. Op eration of thi s equipment in a residential area may cause unacceptable interferenc e to radio and television re ception requiring the opera- tor to take whatever steps necessary to corre ct the interference. All ri[...]

  • Page 3

    PN 9001107 Rev. A Page 1 T ABLE OF CONTENTS What Y ou Get . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Contr ols, Indicators, and Connections . . . . . . . . . . . . . . . . . . . . . 4 Printer Power Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Printer Interface Connection . . . . . . . . .[...]

  • Page 4

    CX400 User Guide Page 2 PN 9001107 Rev. A CX Softwar e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Label Gallery Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 W indows Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Media and Supplies . . . . . . . . . . .[...]

  • Page 5

    CX400 User Guide PN 9001107 Rev. A Page 3 What Y ou Get The SA T O CX400 Printers come co mplete and ready to install and print labels. Y our unit carton contains the following items: • CX400 Printer • 90 W att Power Supply • Sample Label Roll • Thermal T ransfer Ribbon • User ’ s Guide • CD-ROM Containing: Label Gallery Free Label D [...]

  • Page 6

    CX400 User Guide Page 4 PN 9001107 Rev. A Controls, Indicators , and Connections Device Name Primary Function Use Power Switch Power control A pplies power to printer . FEED Button Advances print media 1 Pressing FEED while applying power , a test label will be printed. 2. Pressing F EED during printing will cause the printing to pause. 3. T o feed[...]

  • Page 7

    CX400 User Guide PN 9001107 Rev. A Page 5 Print Head Release Unlocks print head Push both releases do wn- ward to release print hea d. T op Cover Protects print media and mecha - nism Lift to open. Push inward at hinge to remove. Power Indicator Error In dicator FEED Button Power Switch Push upward to open Paper Roll Print Head Relea se Holder Fan-[...]

  • Page 8

    CX400 User Guide Page 6 PN 9001107 Rev. A Printer Power C onnection 1. Plug the outp ut of the power m odule provided with the printer into the connector on the re ar panel. 2. Plug the power mod ule into an AC outlet having the proper volt- age. 3. Place the power switch in “I” position to turn on the power . Note If the FEED button is pr esse[...]

  • Page 9

    CX400 User Guide PN 9001107 Rev. A Page 7 . Paper Holder Lock Print Head Ribbon Paper Guide Platen Roller Sensor Media Roll Paper Holder Print Head Relea se Label Exit Slot Labels[...]

  • Page 10

    CX400 User Guide Page 8 PN 9001107 Rev. A Loading Labels or T ags 1. Lift the top cover . 2. Press the two print head rele ases down to unlock the print he ad. 3. Unwind a few labels from the roll. Labels should be wo und face- in for the best results. 4. Slide the center justified paper holders apart until the label roll will drop down between the[...]

  • Page 11

    CX400 User Guide PN 9001107 Rev. A Page 9 Loading Ribbon The CX400 thermal transfer printer transfers ink from a ribbon to the label to p roduce an image. 1. Lift the top cover . 2. Press the two print head rele ases down to unlock the print head module and expose the ribbon supply spindles. 3. Unwrap the ne w ribbon and unwin d 4" from the ro[...]

  • Page 12

    CX400 User Guide Page 10 PN 9001107 Rev. A 13. W ait until the ERROR LED stops blinking and goes OFF; press the FEED button to feed a la bel or to resume printing. Ribbon Supply Roll Ta k e - U p C o r e Spindle Notches Dull Side on Bottom Right T ake -Up Spin dle Right Supply Spin dle Left T ake-Up Spindle Left Supply Spindle Rotate Left T ake-Up [...]

  • Page 13

    CX400 User Guide PN 9001107 Rev. A Page 11 Selecting the Labe l Sensor T ype CX400 printers can us e Eye-mark, gap or n otch label sensing . The sensing method used by the printe r must match to the media being used. If you are using lab el printin g software, it shou ld provide a mean to set up these pa rameters. S ee your software documentation f[...]

  • Page 14

    CX400 User Guide Page 12 PN 9001107 Rev. A Using the Printer Printing a Self-T est Label Printing a self-test label checks the printer overall operability . T o run a self-test, confirm that the printe r is loaded and connected to AC power and no print jobs are in process. Then: 1. T urn of f the power . 2. Press and hold the FEED button. 3. T urn [...]

  • Page 15

    CX400 User Guide PN 9001107 Rev. A Page 13 Feeding Blank Labels T o feed a label you press the FEED butt on if there is no image in the printer buffer . T o clear the image buffer you must press and hold the FEED button for at le ast 5 seconds and then release the FEED button. Label Reprint If the last label printed has not b een cleared from the p[...]

  • Page 16

    CX400 User Guide Page 14 PN 9001107 Rev. A Note When holding the FEED button, the indicator status will change, but sho uld be ignor ed even if the ERROR indicator becomes lit. Printing Labels T o print labels, the host computer sends commands to the printer via the serial or parallel communicatio n po rt. If you are using label prin t- ing softwar[...]

  • Page 17

    CX400 User Guide PN 9001107 Rev. A Page 15 2. Using a soft cotton sheet moiste ned alcohol, clean all dirt and label residue from the print head, paying particular attention to the print line. Caution ! Do not clean t he print head or drive r oller using abrasive or metallic objects, ammonia-based cleaners or other harsh chemicals. The practices ca[...]

  • Page 18

    CX400 User Guide Page 16 PN 9001107 Rev. A 3. Press down firmly on both print head latche s to confirm that they are closed. 4. Confirm that the printer ERROR indicator is of f. 5. Print a self-tes t label as described on pa ge 10. 6. Restart the printer . 7. Press the FEED button to confir m that the printer will feed a blank label or last printed[...]

  • Page 19

    CX400 User Guide PN 9001107 Rev. A Page 17 • Others: If you are using the serial communication check the parameters on both th e printer and the host. Self-test label will not print 1. If printing in the direct ther mal mode, confirm that you have loaded direct thermal media. 2. Disconnect the cable between the printer and the host computer . Res[...]

  • Page 20

    CX400 User Guide Page 18 PN 9001107 Rev. A 2. Confirm th at the sensor type (Eye -mark or gap) in your softw are setup matches yours print media. Poor print quality 1. Confirm that the print media is properly loaded, and there is no side-to-side motion of the paper as it feeds through the printer . 2. Check your software print da rkness and print s[...]

  • Page 21

    CX400 User Guide PN 9001107 Rev. A Page 19 Printer Specifications CX400 Print Method Thermal T ransfer or Direct Ther mal Max Ribbon Length 328 ft. (100m) Max Ribbon Roll OD 1.5 in. (38mm) Ribbo n Core ID 0.5 in.(12 .8mm) Ribbon Co re OD 0.72 in. ( 18.4mm) Weight (includin g power module) 8.1 lbs. (3.67kg) Print Head Density 203 dpi (8 dot/mm) Prin[...]

  • Page 22

    CX400 User Guide Page 20 PN 9001107 Rev. A Memory 2MB total RAM; 2MB flash memory Bar Cod es Sup- ported UPC, EAN8/13, EAN128, Code39 , Code93, MSI, I25, M25, Postnet Bookland, Code 128, UCC 128, Cod abar , MaxiCode, PDF417 Bar Code Ro tations Bar Code Ratios 0 o ; 90 o ; 180 o ; 270 o 1:2; 1:3; 2:5 Fonts T ext Rotation Code Page 858, Others availa[...]

  • Page 23

    CX400 User Guide PN 9001107 Rev. A Page 21 Communication Ports CX400 printers are equipped with a stand ard Centronics parallel and an RS232 commu nication port, wired as shown below . Serial Input Cable (DB9S) Pin # Descr iption 2 R XD (data to print er) 3 TXD (data from printer) 4 DTR, always high 5 GROUND 6 DSR, connected to pin 4, always high 7[...]

  • Page 24

    CX400 User Guide Page 22 PN 9001107 Rev. A Parallel Input Cable (Centr onics 36 pin) Serial Port Paramet ers CX400 printers are configur ed as Data T erminal Equipment (DTE) equipment, and use Reques t-T o-Send/Clear-T o-Send (R TS/CTS) handshaking or X-On /X-Off flow co ntrol (control characters are DC2 and DC4). The serial port suppor ts the fol [...]

  • Page 25

    CX400 User Guide PN 9001107 Rev. A Page 23 Note CX400 printers r equir e a “null modem” cable (pin 2-3 and 7-8 cr oss connected) when conn ected to another DTE device such as a personal computer . The SA T O serial cables ar e wir ed in a null modem configuration. Other cables may r equir e an external n ull modem adapter . CX400 Software T wo [...]

  • Page 26

    CX400 User Guide Page 24 PN 9001107 Rev. A lower right corner will take you to the Select Printer window where you select the printer model that will be used to print the l abel. Select- ing “Printer Setup” opens a Printe r Driver where the operating param- eters of the printer can be configured. W indows Drivers The CX400 W indows Drivers lets[...]