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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of SBC comm 5260, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of SBC comm 5260 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of SBC comm 5260. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of SBC comm 5260 should contain:
- informations concerning technical data of SBC comm 5260
- name of the manufacturer and a year of construction of the SBC comm 5260 item
- rules of operation, control and maintenance of the SBC comm 5260 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of SBC comm 5260 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of SBC comm 5260, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the SBC comm service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of SBC comm 5260.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the SBC comm 5260 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Part Number: 5250G ENQSG Version 1.0 ©2001 SBC A dvanced Solution s, Inc. A ll rights reserv ed. READ ME FIRST *DSL Equipment Installation Guide: Efficient Netw orks® 5260 *Digital Subscr iber Line ®[...]
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Page 2
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac i nt os h Pa ge 1 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. Table of Contents Follow Steps 1 through 8 to complete the DSL Equipment Installation Step 1: Verify Your Sy stem Requirements and Documents 2 Step 2: Verify the Contents of Your DSL Equipme[...]
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Page 3
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac i nt os h Pa ge 2 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. St e p 1 : V erify Y our Sy stem Requirements and Document s This Installation Guide is fo r Macintosh® users only. The SBC Express inst allation software will ensure t hat you mee t the fo[...]
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Page 4
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac i nt os h Pa ge 3 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. St e p 2 : V erify the Content s of Y our DSL Equipment Kit Your DSL Equipm ent K it Contains: A : This I nstallation Guide and the SBC E xpress Installation C D. B : 1 Efficient Network s ?[...]
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Page 5
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac i nt os h Pa ge 4 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. St e p 3 : Install a T elephone Fi lter on Every T elephone Line 3-1 Set up the phone jack where y our DSL modem will go. 1) Locate the phone j ack where you w ant to connect your DSL 2) Ins[...]
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Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac i nt os h Pa ge 5 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. 5) Connect the data cable that will go to y o ur D S L mo d e m t o the unfiltered side of the 2-way adapter 4) If you have a phone, fax machine, analog modem or other phone device at this l[...]
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Page 7
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac i nt os h Pa ge 6 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. 3-2 I nstall a filter on all other phones and phone devices. Why do I need a filter on all my other phones and phone devices? Converting y our regular phone line into a hig h-speed Digital S[...]
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Page 8
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac i nt os h Pa ge 7 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. St e p 4 : Choose Y our Modem and Check y our Minimum Requirements 4-1 I nsert the SBC Express CD into your CD-ROM drive. Double click the “SB C Express” icon. 4-2 SBC Express display s [...]
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Page 9
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac i nt os h Pa ge 8 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. 4-3 SBC Express displ ay s the license agreement. If y ou agree to the terms, click Accept . If y ou do not accept, installation cannot continue. . 4-4 SBC Express quickl y checks y our comp[...]
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Page 10
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac i nt os h Pa ge 9 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. If your com puter m eets the m inim um re quirem ents, SBC Express autom atically proceeds to the next step. You should continue to Step 6 on page 11. If you shutdown your com puter , leave [...]
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Page 11
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac i nt os h Pag e 10 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. St e p 5 : Inst alling the Kingsto n ® hardw are (if needed) IMPORTANT NOTE: Most Macintosh computers already have an Ethernet card installed. I f this is the case with y our Macintosh, SB[...]
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Page 12
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac int osh Page 11 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. S tep 6: Inst all the Efficient Netw orks® DSL Modem Your computer should be turned on. Your m odem should be turned OF F. You should be at the following screen in the SBC Express I nstallati[...]
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Page 13
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac int osh Page 12 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. 6-2 Plug the power cable into the DSL modem and an electrical outlet. 6-3 Connect the data cable to y our telephone jack and y our DSL modem. There should NOT be a filter between the data c ab[...]
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Page 14
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac int osh Page 13 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. St e p 7 : Fini sh Configur ing Y our Sy stem 7-1 SBC Express now prompts you for y our first and last name. Please type y our first and last name and then click Next to proceed. 7-2 Enter y o[...]
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Page 15
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac int osh Page 14 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. 7-3 Congra tulations! You have finished se tting up y our DSL hardwa re. Click Quit in SBC Express and then proceed to S tep 8.[...]
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Page 16
Installation Guide for Cust omer Self- Install: Westell ® 516, Wi ndows 95/98/ 2000/ME Page 15 ©2001 SBC A dvanced S olutions , Inc. Al l righ ts reserved. St e p 8 : SNET Internet has provided your DSL software separately with instructions for installation and configuration. Y ou should have a DSL CD ROM with EnterNet 300 software. Please follow[...]
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Page 17
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac int osh Page 16 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. Appendices[...]
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Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac int osh Page 17 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. A PPENDIX A Having Trouble? I f the suggestions below don’t resolve y our problem, technical support is available from y our I nternet Service P rovider. Please refer to the Internet Service[...]
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Page 19
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac int osh Page 18 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. A PPENDIX B: Inst alling the K ingston ® hardw are (if needed—see Step 5) IMPORTANT NOTE: If you r computer already has an Ethernet card i nstalled an d you passed the minimum requirements [...]
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Page 20
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac int osh Page 19 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. Installing the Kingston ® Ethernet A dapter • Follow st eps B-1 through B- 10 below for Deskt op Macintosh installations. • For Laptops , skip to step B-11. DESKTOP Sy stems B-1 Click Qu [...]
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Page 21
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac int osh Page 20 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. B-8 Veri fy that the end bracket is flush against the chassis. Make sure t he gold connectors along the ba se of the Kingston® Ethe rnet Adapter a re comple tely and evenly inserted into the [...]
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Page 22
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac int osh Page 21 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. LA PTOP Systems- Installing the Kingston ® Ethernet A dapter B- 1 1 In s e r t t h e Ki ng s t o n ® C a r d i n t o you r c o m p u t e r ’ s P C M C IA T ype II o r T yp e III s l o t . [...]
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Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac int osh Page 22 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. B-16 From the King ston ® Welcome screen, click on Continue to proceed. B-17 Click on the Install button in the bottom right corner of the King ston ® I nstaller window to proceed with the d[...]
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Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac int osh Page 23 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. A ppendi x C I want to uninstall/reinstall the Kingst on® Adapter. What do I do? 1. Insert the SBC Express Installation CD. Open the “Drivers” folder. Open the “Kne111tx” (desktop) or[...]
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Page 25
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac int osh Page 24 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. 4. Select the Custom Remove option from the pulldown menu in the upper left corner. 5. Place an X in the boxes to select the components to remove and click the Remove button in the lower right[...]
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Page 26
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac int osh Page 25 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. 6. Click Restart to complete the King ston® software removal. 7. Once the computer has restarted, select Shut Down to power down the desktop or laptop. 8. After the computer shuts down, unplu[...]
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Page 27
Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac int osh Page 26 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. A PPENDIX D Troubleshooting SBC Express Please refer to thi s list if you are having problems using SBC Express or if you receive an error message. I f after troubleshooting, y ou are still ha[...]
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Installation Gu ide for Cust omer Self- Install: Eff icient Netw orks® 5260, Mac int osh Page 27 ©2001 SBC A dvanced Sol utions , Inc. All rights reserved. Ping Te st The P ing Test is usu ally accomplished within t he Con figure TCP/IP step, where S BC Express pin gs the default gat eway . An explicit IP add ress can also be used . Failure durin[...]