Scientific Atlanta DPC2505TM manual

October 2006 Model DPC2505™ and EPC2505™ Cable Modem User's Guide In This Document  IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2  FCC Compliance ......................................................................................................... 8  Introduction ..............[...]

2 4015259 Rev B IMPORTANT SAFETY INSTR UCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service p ersonnel only. To reduce the risk of electric shoc k, do not perform any servicing other than that contained in the operating instr uctions, unless you are qualified to do so.[...]

4015259 Rev B 3 IMPORTANT SAFETY INS TRUCTIONS Mitteilung für CA TV -T echniker Die in dieser Mitteilung aufgeführten Wa rtungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeit en durchführen, die nicht ausdrücklich in der Bedienun[...]

4 4015259 Rev B IMPORTANT SAFETY INSTR UCTIONS Heed All W arnings Adhere to all warnin gs on the product and in the operat ing instruct ions. Read, Retain, and Follo w These Instructions Carefully read all safety and operating instructio ns before operating this product. Follow all operating instructions th at accompany t his prod uct. Retain the i[...]

4015259 Rev B 5 IMPORTANT SAFETY INS TRUCTIONS Overloading WARNING: Avoid electric shock and fire h azard! Do not overlo ad mains AC outlets and extension cords. For produ cts that require battery power or other power sources to operat e them, r efer to the op erating instructions for those products. Do not overload electrical outlets, extension co[...]

6 4015259 Rev B IMPORTANT SAFETY INSTR UCTIONS Cleaning This Product WARNING: Avoid electric shock! Unplug this prod uct before cleaning. Clean only with a dry cloth. Before cleaning this produc t, unplug it from th e electrical o utlet. Clean this product only with a dry cloth. Do not use a liqu id cleaner or an ae rosol cleaner. Do not use a m ag[...]

4015259 Rev B 7 IMPORTANT SAFETY INS TRUCTIONS Obtaining Service for Product Damage For damage that requires service, unplug this prod uct from the AC outlet. Refer al l servicing to your service provider or qualified serv ice personnel. Servicing is r equired when:  The apparatus has been damaged in any way  A power-supply cord or pl ug is d[...]

8 4015259 Rev B FCC Compliance FCC Compliance United States FCC Compliance This device has been test ed and found t o comply with th e limits fo r a Class B digit al device, pursuant to part 15 of the FCC Ru les. Thes e limit s are designed to p rovide reasonable protection against such int erference in a resi dential installation. This equipment g[...]

4015259 Rev B 9 Introduction Introduction Welcome to the exciting world of high-speed Internet access. You have acquired one of the fastest cable modems available on the market today. Your new Model DPC2505 or Model EPC2505 Wideband Cable Modem offers high-end pe rformance and unsurpassed reliability at data rates up to three times that of conventi[...]

10 4015259 Rev B What's in the Carton? What's in the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that e ach item is undamaged. The carton contains the following items: One Model DPC2505 or EPC2505 Cable Modem One Ethernet cable (CAT5/RJ-45) One pow[...]

4015259 Rev B 11 Front Panel Description Front Panel Description The front panel of your cable modem provid es LED status indicators that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and ONLINE LED status indicators illuminate continuously to show that [...]

12 4015259 Rev B Back Panel Description Back Panel Description The following illustration describes the back panel components of the DPC2505 and EPC2505 wideband cable modems. 1 POWER 12VDC —Connects the cable modem to the DC output of the AC power adapter that is provided with your cable modem. Only use the AC power adapter and power cord that i[...]

4015259 Rev B 13 Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem. Read this [...]

14 4015259 Rev B What Are the System Require me nts for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates e fficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements . Note:[...]

4015259 Rev B 15 How Do I Set Up My High-Speed Internet Access A ccount? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet acce ss account, you need to set up an account with your local service provider. Choose o[...]

16 4015259 Rev B How Do I Connect My Devices to Use the Inter net? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet de vices in your home or office. Sharing one connection among many devices is called networking. Connecting and Instal[...]

4015259 Rev B 17 How Do I Connect My Devices to Use the Inter net? Connecting the Modem for Hi gh-Speed Data Service WARNING: To avoid personal inju ry or damage to your equipm ent, follow these steps in the exact order shown. 1 Power off your PC and unplug it from the power source. 2 Connect your PC to either the ETHERNET port or the USB port usin[...]

18 4015259 Rev B How Do I Configure T CP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for config[...]

4015259 Rev B 19 How Do I Configure T CP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems 1 Click Start , select Settings , and choose Network and Dial-up Connections . 2 Double-click the Local Area Connection icon in the Network and Dial-up Connections window. 3 Click Properties in the Local Area Connection Status window. 4 Click Internet P[...]

20 4015259 Rev B How Do I Configure T CP/IP Protocol? Configuring TCP/IP on Macintosh Systems 1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels , and then click TCP/IP . 2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode . 3 Click Advanced i[...]

4015259 Rev B 21 How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 2000 or Windows XP operating system. This section contains instructions for installing the US B drivers for the cable modem. Note: If you are not using the USB interface, [...]

22 4015259 Rev B How Do I Install USB Drivers? 4 Select Search removable media (floppy, CD-ROM) in the Found New Hardware Wizard window, and then click Next . 5 Click Continue Anyway in the Hardware Installation window to continue the installation. The Found New Hardware Wizard window reopens with a message that the installation has finished. 6 Cli[...]

4015259 Rev B 23 How Do I Mount the Cable Modem on the Wall? How Do I Mount the Cable Modem on the Wall? Before Y ou Begin Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall. The mounting loca tion should be free of obstructions on all sides, and the cables should be able to easily reach the cab[...]

24 4015259 Rev B How Do I Mount the Cable Modem on the Wall? Location and Dimensions of the W all-Mounting Slots The following illustration shows the locati on and dimensions of the wall-mounting slots on the bottom of the modem. U se the information on this page as a guide for mounting your modem to the wall. W all Mounting Instructions Complete t[...]

4015259 Rev B 25 Having Difficult y ? Having Difficulty? Frequently Asked Questions Q. What if I don't subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local service provider for complete information on cable services, including hig[...]

26 4015259 Rev B Having Difficulty? Common T roubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 29), for more detailed information on front panel LED status indicator operation and function. The cable modem does not regist er an Ethernet connection  Verify that [...]

4015259 Rev B 27 Tips for Improved Perfor mance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, co ntact your service provider.  Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet.  Verif[...]

28 4015259 Rev B How Do I Renew the IP Address on My PC? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC. Renewing t[...]

4015259 Rev B 29 Front Panel LED Status In dicator Functio ns Front Panel LED Status Indicator Functions Initial Power Up, Calibr ation, and Registration The following chart illustrates the sequ ence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power-up, calibration, and registration on the n[...]

30 4015259 Rev B Front Panel LED Status In dicator Functions Normal Operations The following chart illustrates the appear ance of the cable modem front panel LED status indicators during normal operations. Front Panel LED Status Indicators During Normal O perations Step 9 Front Panel Indicator Normal Operations 1 POWER On DS 1 On 2 DS 2-3 On - When[...]

4015259 Rev B 31 Front Panel LED Status In dicator Functio ns Special Conditions The following chart describes the appearance of the cable m odem front panel LED status indicators during special conditions to show that you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Acce[...]

32 4015259 Rev B Notices Notices T r ademarks Scientific Atlanta is a registered tr ademark of Scientific-Atlanta, Inc. DPC2505 and EPC2505 ar e trademarks of Scientific-Atlanta, Inc. Cisco, Cisco Systems, and the Cisco Systems log o are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. DOCS[...]

Scientific Atlanta, A Cisco Company 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 770.236.5000 www.scientificatlanta.com This document includes various trademarks of Sci entific-Atlanta, Inc. Please see the Notices section of this document for a list of the Sc ientific-Atlanta, Inc. trademarks used in this document. All other trademark[...]