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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Seagate ST11900W/WD/WC, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Seagate ST11900W/WD/WC one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Seagate ST11900W/WD/WC. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Seagate ST11900W/WD/WC should contain:
- informations concerning technical data of Seagate ST11900W/WD/WC
- name of the manufacturer and a year of construction of the Seagate ST11900W/WD/WC item
- rules of operation, control and maintenance of the Seagate ST11900W/WD/WC item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Seagate ST11900W/WD/WC alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Seagate ST11900W/WD/WC, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Seagate service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Seagate ST11900W/WD/WC.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Seagate ST11900W/WD/WC item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Hawk 2 (Wide bus) Family Install Guide, Rev. C (Wide Bus) ST12400W/WD/WC ST11900W/WD/WC HA WK 2 Famil y: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]
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Page 2
Hawk 2 (Wide bus) Family Install Guide, Rev. C Contents Introduction ........................................................... 1 Electromagnetic interference ................................ 1 Before you begin .................................................. 3 Installation overview ....................................... 8 Product repair inform[...]
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Page 3
Hawk 2 (Wide bus) Family Install Guide, Rev. C Introduction Before attempting any installation, please read through all applicable sections of this document, including all warnings and cautions. Warning. This equipment generates, uses, and can radiate radio frequency energy and if not installed in accordance with these instruc- tions, may cause int[...]
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Page 4
Hawk 2 (Wide bus) Family Install Guide, Rev. C 2 The physical design characteristics of the drive(s) described herein, serve to minimize EMI radiation when installed in an enclosure that provides reason- able shielding. As such, the drive(s) are capable of meeting the Class B limits of the FCC Rules and the Regulations of the Canadian Department of[...]
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Page 5
Hawk 2 (Wide bus) Family Install Guide, Rev. C Before you begin Verify that the system is switched off and discon- nected from main power before any installation is attempted. Protect yourself, the drive, and your valuable pro- grams and data by reading the following cautions and warnings. • Do not unpack drive from its static shielded bag until [...]
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Page 6
Hawk 2 (Wide bus) Family Install Guide, Rev. C 4 • Inspect drive for possible shipping damage. All claims of this type should be filed promptly with the trans- porter involved. Save original packing materials to be used when reshipping. • Verify all parts listed on shipping bill are received with the equipment. Discrepancies or damage should be[...]
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Page 7
Hawk 2 (Wide bus) Family Install Guide, Rev. C To insure optimum reliable equipment op- eration, it is required that technical support personnel discharge themselves by wearing a grounding strap around the wrist and be connected to a grounding terminal while working in the vicinity of, and while handling EOS/ESD susceptible assemblies/parts. If una[...]
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Page 8
Hawk 2 (Wide bus) Family Install Guide, Rev. C 6 Safety instructions 1. The disc drive(s) are to be installed in a customer supplied enclosure where the surrounding air does not exceed 50 o C. 2. Four (4) 6-32 UNC-2A screws are required for installation. Maximum screw length into side of drive is 0.15 inches (3.81 mm). Maximum screw length into bot[...]
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Page 9
Hawk 2 (Wide bus) Family Install Guide, Rev. C 7 Sicherheitsanleitung 1. Däs Gerät ist ein Einbaugerät, vorgesehen für eine maximale Umgebungstemperatur von 50 o C. 2. Zur Befestigung der Drive werden 4 Schrauben benötigt (6-32 UNC-2A). Die maximale Länge der Schrauben in der unteren Seite des Chassis darf nicht mehr als 0.20 in (5.08 mm) bet[...]
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Page 10
Hawk 2 (Wide bus) Family Install Guide, Rev. C 8 Installation Overview Installation of the drive can be divided into distinct phases as outlined below. Some of these may not be applicable to your particular installation requirements. Refer to the individual drive installation sections for specific information on your drive model. • Drive configur[...]
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Page 11
Hawk 2 (Wide bus) Family Install Guide, Rev. C • Low-level formatting: After the drive has been properly configured for the system, it does not need to be low-level formatted, as this has been done by the factory and does not require this step during installation. (The low-level format writes the sector boundaries and track information to the dri[...]
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Page 12
Hawk 2 (Wide bus) Family Install Guide, Rev. C 10 Product repair information Service requirements The special facilities required for the manufacture of these drives generally prohibit repair in the field. If problems occur during installation, please contact your supplier for assistance. Do not attempt to disassemble or repair. Drives should be se[...]
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Page 13
Hawk 2 (Wide bus) Family Install Guide, Rev. C Shipping: When transporting or shipping a drive, a Seagate approved container must be used. Keep your original box. They are easily identified by the Seagate Approved Package label. Shipping a drive in a non- approved container voids the drive warranty. Seagate repair centers may refuse receipt of comp[...]
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Page 14
Hawk 2 (Wide bus) Family Install Guide, Rev. C If the drive is no longer under warranty contact pur- chase source for repair information or refer to numbers listed in the following paragraph . Technical support services Please contact your dealer for technical support and installation troubleshooting. Product Technical Sup- port is available for al[...]
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Page 15
Hawk 2 (Wide bus) Family Install Guide, Rev. C SeaTDD: 408/438-5382 TDD is a Telecommunication Device for the Deaf where two people can communicate using a keyboard that is connected to the phone line. A TDD device is required to access this service. This service is available from 8:00 AM to 5:00 PM PST, Monday through Friday. SeaBOARD: The Seagate[...]
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Page 16
Hawk 2 (Wide bus) Family Install Guide, Rev. C 14 With this service you can access: • Specifications and jumper configurations for all Seagate products. • Reprints of Seagate documentation. • A directory of information and helpful utilities that you can download to your own computer. BBS Modem Maximum Location Number Baud Rate United States 4[...]
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Page 17
Hawk 2 (Wide bus) Family Install Guide, Rev. C 15 Drive specifications Product Hawk 2 family (wide) Information ST12400W/WC ST12400WD Interface [7] SCSI-2 Fast SCSI-2 Fast Cache Type Multi-segmented, 256 Kb* Capacity MB Unformatted 2537 2537 Formatted [1] 2148 2148 Cylinders 2621 2621 Heads 19 19 Sectors/track (Avg.) 84 84 Recording method RLL (1,7[...]
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Page 18
Hawk 2 (Wide bus) Family Install Guide, Rev. C Product Hawk 2 family (wide) Information ST11900W/WC ST11900WD Interface [7] SCSI-2 Fast SCSI-2 Fast Cache Type Multi-segmented, 256 Kb* Capacity MB Unformatted 2003 2003 Formatted [1] 1700 1700 Cylinders 2621 2621 Heads 15 15 Sectors/track (Avg.) 84 84 Recording method RLL (1,7) RLL (1,7) Rev/min 5411[...]
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Page 19
Hawk 2 (Wide bus) Family Install Guide, Rev. C 17 Notes. [1] Standard units are factory formatted with 512 data bytes per sector. ST12400 OEM standard models have twelve spare sectors per cylinder and 2 cylinders at inner tracks reserved for spares. The model ST11900 has six spares per cylinder and 2 spare cylinder per unit. [2] Does not Include on[...]
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Page 20
Hawk 2 (Wide bus) Family Install Guide, Rev. C 18 Initial setup information For the initial setup connect the cables, set the SCSI bus address and enable or disable (as required by system configuration), the SCSI I/O line terminator resistors (model "W" drives only). Note whether the drive model number ends in W, WC or WD. These procedure[...]
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Page 21
Hawk 2 (Wide bus) Family Install Guide, Rev. C DC Power Connector Pin 1P 2P 3P 4P Power +12V +12V ret + 5V ret + 5V J1 1P 2P 3P 4P 68 Pin SCSI I/O Connector J1-Auxiliary Figure 1. DC power connection, 68 pin SCSI I/O connector Model ST12400WC model drives receive power from the host computer through the 80 pin combined[...]
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Page 22
Hawk 2 (Wide bus) Family Install Guide, Rev. C If the drive LED shows no on/off activity when the host is trying to communicate with it, an incorrect bus address selection at the drive (or remote ID select location) should be suspected. On "WC" model drives the SCSI ID can be and presum- ably will be, set over the 80 pin interface by the [...]
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Page 23
Hawk 2 (Wide bus) Family Install Guide, Rev. C Model numbers that end in "WD" have differential I/O circuits and these drives and "WC" mode drives have no provisions for terminators on the drive PCB. The system manufacturer must provide some external means of I/O line termination. The ST12400W/WD drives can provide power for ext[...]
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Page 24
Hawk 2 (Wide bus) Family Install Guide, Rev. C J1-Auxiliary Pin 1A 68 Pin SCSI I/O Connector J1-DC Power Pin 1P J6 J2 J1 Pin 1 J6 J2 Pin 1 80 Pin SCSI I/O and DC Power Connector 22 Figure 2a. Hawk 2 family ST12400W/WD model I/O con- nection 68 pin SCSI I/O and DC power con- nector). Terminators are not provided. Figure 2b. Hawk[...]
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Page 25
Hawk 2 (Wide bus) Family Install Guide, Rev. C Drive configuration Each disc drive has option select header connectors on the back, side and front where jumper plugs are in- stalled to select the way that the drive is to be config- ured and to select its ID (0 - 15) on the I/O bus. See notes following Figure 3b. ST12400W/WD family 68 pin SCSI I/O d[...]
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Page 26
Hawk 2 (Wide bus) Family Install Guide, Rev. C 24 ST12400WC family 80 pin SCSI I/O drives On Hawk 2 family, ST12400WC model drives there is no J1-auxiliary. J6 can be used to set drive ID, but the host probably does it over the 80 pin interface. J6 may be used to drive external LED's and connect the syn- chronized spindle signal to other drive[...]
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Page 27
Hawk 2 (Wide bus) Family Install Guide, Rev. C Figure 3a. Drive configurator Hawk 2 family ST12400W/WD model (Wide bus) family 25 SCSI ID = 8 SCSI ID = 9 SCSI ID = 10 SCSI ID = 11 SCSI ID = 12 SCSI ID = 13 SCSI ID = 14 SCSI ID = 15 J1-DC Power Connector J2 Drive Front Pin 1 End J6 SCSI I/O Connector J1-SCSI I/O Pin 1 J2 Pin 1 HDA Drive wit[...]
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Page 28
Hawk 2 (Wide bus) Family Install Guide, Rev. C Figure 3b. Drive configurator Hawk 2 family ST12400W/WD model (Wide bus) family J1-DC Power J1 68 Pin SCSI I/O Connector Drive HDA SCSI ID = 8 SCSI ID = 9 SCSI ID = 10 SCSI ID = 11 SCSI ID = 12 SCSI ID = 13 SCSI ID = 14 SCSI ID = 15 A 3 A 2 A 1 SCSI ID = 0 SCSI ID = 1 SCSI ID = 2 SCSI ID = 3 SCSI[...]
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Page 29
Hawk 2 (Wide bus) Family Install Guide, Rev. C Figure 3c. Drive configurator Hawk 2 family ST12400WC model (Wide bus) family SCSI ID = 8 SCSI ID = 9 SCSI ID = 10 SCSI ID = 11 SCSI ID = 12 SCSI ID = 13 SCSI ID = 14 SCSI ID = 15 J2 Drive Front Pin 1 End J6 Pin 1 J2 Pin 1 HDA Drive with HDA up, PCB down, viewed from front J6 A 3 A 2 A 1 SCSI [...]
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Page 30
Hawk 2 (Wide bus) Family Install Guide, Rev. C Notes for Figure 3a, 3b and 3c: [1] Notes explaining the functions of the various jumpers on jumper header connectors J2, J1-auxiliary and J6 are given below in left to right order of jumper position. The term " default " means as standard OEM units are configured when shipped from factory. &[...]
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Page 31
Hawk 2 (Wide bus) Family Install Guide, Rev. C [4] The drive time-shares the ID and LED/SSP functions of J6 and J1-auxiliary. That is, a cable may be attached to one of these headers to pick up the synchronized spindle reference signal (SSP) and three signals that light external LED indicators. If lines for external ID selection are not also includ[...]
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Page 32
Hawk 2 (Wide bus) Family Install Guide, Rev. C continued from previous page Off On Drive spindle does not start until Start Unit com- mand received from host. On Off Spindle Startup is delayed by SCSI ID times 12 seconds after power is applied, i.e., drive 0 spindle starts immediately when DC power con- nected, drive 1 starts after 12 second delay,[...]
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Page 33
Hawk 2 (Wide bus) Family Install Guide, Rev. C continued from previous page TP TP (Not applicable to "WC" model drives) Off Off No terminator power is connected to drive terminators or SCSI bus I/O pin 26. On Off Drive supplies its own terminator power only. Jumper on this position is factory default. Off On Drive supplies power to I/O pi[...]
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Page 34
Hawk 2 (Wide bus) Family Install Guide, Rev. C J6 and J1-Auxiliary Jumper Installation Jumper Function Description A 3 , A 2 , A 1 ,A 0 * Drive ID on SCSI Bus. The drive ID is binary coded positionwise i.e., jumper in position A 3 is drive ID 8, in position A 2 is drive ID 4, in position A 1 is ID 2, position A 0 is ID 1 and no jumpers is ID 0. Def[...]
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Page 35
Hawk 2 (Wide bus) Family Install Guide, Rev. C Drive installation This section describes the physical mounting of the drive in the host cabinet and the logical installation as a system member, which is called drive setup. Disc drive mounting Do not touch the connector pins or any PCB compo- nents without observing static-discharge precautions. Alwa[...]
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Page 36
Hawk 2 (Wide bus) Family Install Guide, Rev. C A F D E C [1] [3] B G J H K [2] Notes: [1] [2] [3] [4] Inches Millimeters 5.74 4.00 1.620 2.362 .620 4.000 .250 1.750 3.750 2.370 1.725 4.100 0.19 0.015 145.80 101.60 41.15 [...]
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Page 37
Hawk 2 (Wide bus) Family Install Guide, Rev. C Figure 5. Hawk 2 family ST12400WC model drive mounting configuration dimension (80 pin I/O connector) A F D E C [1] [3] B G J H K [2] Notes: [1] [2] [3] [4] [5] Inches Millimeters 5.74 4.00 1.620 2.362 .620 4.0[...]
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Page 38
Hawk 2 (Wide bus) Family Install Guide, Rev. C 36 Do not power up the host system until the drive is mounted and the system cover is replaced. • Connect DC power connector to the drive. (does not apply to "WC" models) • Replace the Host System cover. • Turn on DC power. • Boot the system from the floppy drive or from a previously [...]
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Page 39
Hawk 2 (Wide bus) Family Install Guide, Rev. C SCSI interface drives The SCSI interface handles both drive geometry and defect management internally. The "no drive installed" option is selected for systems with SCSI drives. All SCSI interface drives are low-level formatted at the factory. You may wish to low-level format the drive to opti[...]
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Page 40
Hawk 2 (Wide bus) Family Install Guide, Rev. C Publication Number: 77767465, Rev. C Printed in USA Seagate Technology, Inc. 920 Disc Drive Scotts Valley, CA. 95066-4544, USA[...]