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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Siemens 300, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Siemens 300 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Siemens 300. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Siemens 300 should contain:
- informations concerning technical data of Siemens 300
- name of the manufacturer and a year of construction of the Siemens 300 item
- rules of operation, control and maintenance of the Siemens 300 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Siemens 300 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Siemens 300, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Siemens service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Siemens 300.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Siemens 300 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Operating Instr uctions V oice Mail System Hicom 300[...]
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Page 2
2 Hicom 300 V oice Mail System GENERAL INFORMA TION ........................................................................ 5 User notes .............................................................................................. 5 QUICK HELP REFERENCE ....................................................................... 6 MAIN MENU ..........[...]
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Page 3
3 CONTENTS - Cont’d DISTRIB UTION GROUPS ........................................................................ 13 Setup a distrib ution group .................................................................... 13 Scan f or e xisting distri b ution groups ..................................................... 13 Send a message to a distrib utio[...]
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Page 4
4 CALL FORW ARDING T O V OICE MAIL SYSTEM - DIGIT AL TELEPHONES - ...................................................................... 21 Preset Call F orwarding to y our mailbox ................................................ 21 Deactiv ate Call F orwarding ................................................................... 2 1 Reactiv ate Call[...]
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Page 5
5 GENERAL INFORMATION User notes Spoken user prompts in the Hicom 300 Voice Mail System (VMS) will guide you step by step through the various operations and menu’s Each time you hear a single “bleep” tone you can proceed to the next input - the spoken announcement will be stopped. A triple bleep tone means you have made an incorrect entry or [...]
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Page 6
6 QUICK HELP REFERENCE # Delete * Save / End / Scan 1 Record 3 Listen / Pause 4 Go back 10 seconds to listen 6 Go forward 10 seconds to listen 7 Reply to Message (connect to sender’s mailbox) 07 Connect to caller (connect to sender’s extension) 8 Redirect message (transfer message to other mailbox/es with comments) 02 Connect to an extension 0 [...]
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Page 7
7 PERSONALISING YOUR MAILBOX The first step in personalising your mailbox is to replace your extension number with your own name. Recording your name * 75 Access to Voice Mail System ID No. PIN number to access own mailbox * 8 Special functions 7 Personal announcements 0 Location 0 for recording your name only 1 Record name only followed immediatel[...]
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Page 8
8 PERSONALISING YOUR MAILBOX - Cont’d Selecting separate personal announcements for external and internal calls * 75 Access to Voice Mail System ID No. PIN number to access own mailbox * 8 Special functions 8 Personal announcements 9 External callers 111 Announcement No 1 (or any other location from 112-119) 7 Internal callers 112 Announcement No[...]
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Page 9
9 SENDING A MESSAGE Direct access to other mailbox * 79 Access internal Voice Mail System XXXX Enter required extension number * Connect to selected mailbox 1 Record message * Store message Calling an extension first You have called an extension which is busy or received no reply * 79 Access internal Voice Mail System 1 Record message * Store messa[...]
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Page 10
10 TRANSFERRING CALL TO MAILBOX An external caller wishes to leave a message in another mailbox. R Press Transfer key XXXX Dial required mailbox / extension number *79 Access internal Voice Mail System Replace handset Caller will be prompted to record a message.[...]
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Page 11
11 RETRIEVING MESSAGES FROM YOUR MAILBOX You will be notified of messages waiting for retrieval by a voice announcement on your extension when lifting your handset. Retrieve messages from an Analogue telephone * 75 Access to Voice Mail System ID No. PIN number to access own mailbox * To receive messages 3 Number of messages * Scroll through message[...]
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Page 12
12 RETRIEVING MESSAGES - Cont’d Listen to message currently on screen - Press MESSAGE RETRIEVE key - Listen to message # Delete message or * Save message / Scroll 3 Listen to next message or 7 Reply to message (connect to sender’s mailbox) 07 Connect to caller (connect to sender’s extension) 8 Redirect message (transfer message to other mailb[...]
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Page 13
13 DISTRIBUTION GROUPS Messages may be sent to a predetermined group of extensions. This feature must be allocated in your class of service. Setup a distribution group * 75 Access to Voice Mail System ID No. PIN number to access own mailbox * 5 Distribution groups 7 Personal distribution group 1 New group 800 (or 801-809) * XXXX’s Required extens[...]
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Page 14
14 DISTRIBUTION GROUPS - Cont’d Send a message to a distribution group * 75 Access to Voice Mail System ID No. PIN number to access own mailbox * 1 Distribution groups 1 Distribute messages 800 * Enter group number/s (or 801-809) * End 1 Record message * End message Send a message to a temporary group * 75 Access to Voice Mail System ID No. PIN n[...]
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Page 15
15 DISTRIBUTION GROUPS - Cont’d Scan existing distribution message lists * 75 Access to Voice Mail System ID No. PIN number to access own mailbox * 1 Distribution groups * Scan messages 3 Listen to message # Delete message Delete messages From time to time it is essential to delete messages, which you have sent, from the Voice Mail System. This w[...]
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Page 16
16 NOTIFICATION The Voice Mail System is able to notify you immediately, or at a predetermined time daily, of messages awaiting delivery to you at a selected destination. This feature must be allocated in your class of service. Access Notification * 75 Access to Voice Mail System ID No. PIN number to access own mailbox * 8 Special functions 5 Notif[...]
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Page 17
17 NOTIFICATION - Cont’d Option 2 - Immediate (restricted date and time) 4 Enter start date and time e.g. 31081200 6 Enter end date and time e.g. 15091800 Notification between 1200 and 1800 from 31 Aug. - 15 Sept. as and when messages received. Option 3 - Predetermined time (daily) 4 Enter start time e.g. 2000 6 Enter end time e.g. 2015 Notificat[...]
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Page 18
18 PASSWORD Securing your mailbox (with optional password) * 75 Access to Voice Mail System ID No. PIN number * 8 Special functions 4 Password # Delete existing password or XXXX Enter a 1-6 digit password of your choice * Password entered[...]
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Page 19
19 ACCESS FROM OUTSIDE YOUR COMPANY The Voice Mail System may be accessed from outside the company to allow you to send and retrieve messages and change various features on your mailbox. This feature is only available when you are using a DTMF (Dual Tone Multi- Frequency) telephone instrument. The access numbers for the Voice Mail System for your c[...]
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Page 20
20 CALL FORWARDING TO VOICE MAIL SYSTEM - ANALOGUE TELEPHONES - Incoming calls may be directed to your mailbox by using CALL FORWARD PRESET or CALL FORWARD VARIABLE. Preset Call Forwarding to your mailbox * 11 * 75 Incoming calls directed to your mailbox immediately Call forwarding to voice mail is activated The Voice Mail System access code has no[...]
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Page 21
21 CALL FORWARDING TO VOICE MAIL SYSTEM - DIGITAL TELEPHONES - Incoming calls may be directed to your mailbox by using CALL FORWARD PRESET or CALL FORWARD VARIABLE. Preset Call Forwarding to your mailbox - Press PROGRAMME key - Press CALL FORWARD key twice - Dial * 75 - Press PROGRAMME key - CALL FORWARD led is on and / or - Display shows - FORWARD[...]
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Page 22
22 CALL FORWARDING - Cont’d Reactivate Call Forwarding - CALL FORWARD led is off - Press CALL FORWARD key - CALL FORWARD led is on and / or - Display shows - FORWARDING TO * 75 VOICE MAIL Calls will now be forwarded directly to your mailbox. Variable Call Forwarding to your mailbox - Press PROGRAMME key - Press CALL FORWARD key once only - Dial *[...]
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Page 23
23 PERSONAL ANNOUNCEMENT SUGGESTIONS Advise the callers that they have reached the correct destination You have reached the answering service of.................... Supply the callers with the following information:- I will be in a meeting from...........to........... and will return your call after..........o’clock or I will be out of town from.[...]