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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Siemens 50, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Siemens 50 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Siemens 50. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Siemens 50 should contain:
- informations concerning technical data of Siemens 50
- name of the manufacturer and a year of construction of the Siemens 50 item
- rules of operation, control and maintenance of the Siemens 50 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Siemens 50 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Siemens 50, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Siemens service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Siemens 50.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Siemens 50 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
HowTo Communication for the open minded Siemen s Enterpri se Comm unica tions www.si emens.co m/open Issue 1.0 Siemens Enterpris e Communications GmbH & Co KG Munich, 09/07/2010 Germany OpenStage@Asterisk Installation and Maintenance Guide[...]
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Page 2
Open Communications Principles and Bes t Practices 24/09/2010, page 2 Scope This document provides a best practice guide on setting up, operating, servicing, and troubleshooting OpenStage phone in an Asteris k environment.[...]
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Page 3
Open Communications Principles and Bes t Practices 24/09/2010, page 3 Con tents Scop e 2 Contents 3 Pre par ati on 4 Supplyi ng Pow er for th e Phon es 4 Connecting OpenStage Phones to the IP Networ k 6 802.1x 6 LLDP-MED Configuration Options 6 DHCP Options 7 Plug & Play – One Step Provisioning and Configuration 7 Single Phone Co nfiguratio n[...]
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Page 4
Open Communications Principles and Bes t Practices 24/09/2010, page 4 Preparation This chapter c ontains al l informatio n that is ne cessary to connect an OpenStage p hone to an Asterisk based communication system. This includes the power su pply option s (PoE or external supply) for ea ch OpenStage mod el and its possible side car combinations. T[...]
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Page 5
Open Communications Principles and Bes t Practices 24/09/2010, page 5 Energy s aving mo de To reduce the energ y consumption to a minimum, O penStage ph ones offer an en ergy saving mode. The disp lay backlight ( phone and Key Module, if attache d) is switc hed off after a con- figurable timeout. With OpenSta ge 40, the mai n display and key module[...]
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Page 6
Open Communications Principles and Bes t Practices 24/09/2010, page 6 Power consumption [W] - Gigabit Ethernet variants Energy sav ing mode Idle state During call (hand set) Ringing (max. vol.) # of Key Modules Busy Lamp Field Power over LAN (802.3af) Power via OpenStage switched-mode power su pp l y Power over LAN (802.3af) Power via OpenStage swi[...]
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Page 7
Open Communications Principles and Bes t Practices 24/09/2010, page 7 b) advertise and receive QoS par ameters, c) advertise th e power requiremen ts to the LAN access s witch by means of an "Ex- tended Powe r via MDI” TLV. Note: LLDP-MED shou ld only be used with LLD P enabled n etwork access switches. Older network access switches that don[...]
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Page 8
Open Communications Principles and Bes t Practices 24/09/2010, page 8 parameters must be set or u p dated. When all th ese parameters have been sent to the ph one, it is ready for o peration. For further in formation, p lease refe r to the WPI Developer’ s Guide [8]. If a Firewall or NAT ge t in the Way In case the ph ones and the provi sioning s[...]
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Page 9
Open Communications Principles and Bes t Practices 24/09/2010, page 9 Using OpenStage@Aster isk This chapter con tains some tips and tricks for operating OpenStage ph ones with Asteri sk. It is not intended to be exhaustive, but provides some major topics and solutions from differ- ent successful cust omer projects . Busy Lamp Fun ction (BLF) The ?[...]
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Page 10
Open Communications Principles and Bes t Practices 24/09/2010, page 10 Call Completion (CCBS/CCN R) Call comple tion is a telepho ny feature which t akes actio n on a failure to complete a call. It allows for notifying th e calling user wh en the called user is available ag ain. The OpenStage cal lback feature covers two conditio ns for call comple[...]
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Page 11
Open Communications Principles and Bes t Practices 24/09/2010, page 11 ¾ Do Not Disturb Event ¾ Diverted Event Î Services on the Ope nStage device: ¾ Make Call ¾ Answer Call ¾ Hold Call ¾ Retrieve Ca ll ¾ Clear Conne ction ¾ Consultation Call ¾ Generate Digits ¾ Get Volum e ¾ Set V ol ume ¾ Get Mute ¾ Set Mute Î Events Generated by O[...]
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Page 12
Open Communications Principles and Bes t Practices 24/09/2010, page 12 Multi Address Appearance (MAA) A telephone is no rmally associate d with a directo ry number, or, generally, with a SIP AoR. This number is u sed for placing calls to the associated telephone and for displaying the tele- phone's (user's) id entity when placing calls to[...]
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Page 13
Open Communications Principles and Bes t Practices 24/09/2010, page 13 Example: Ope nStage operates i n MAA mode. Further info rmation ca n be fo und at: http://wiki.si emens-enterprise.com /images/a/a3/White_Paper_ MAA.pdf Automatic C all Answering Usi ng Alert-Info Header Besides using u aCSTA, the phone can be set to a utomatically answer a call[...]
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Page 14
Open Communications Principles and Bes t Practices 24/09/2010, page 14 Logging and T racing OpenStage ph ones are perfect. But if someth ing should go wrong anyhow, the c ustom er service needs tools to f o cus on the probl em. Service effort is needed, but sh ould be min i- mized. Therefore, O penStage phones provi de plen ty of tools a nd options[...]
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Page 15
Open Communications Principles and Bes t Practices 24/09/2010, page 15 Local and Remote Trac ing The phone is able to write intern al trace files, and to send the trace data to a re mote syslo g server. The tracing can be configured in a differentia ted way by setting discrete trace l e vels for each service. Please note that it is n o t recommende[...]
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Page 16
Open Communications Principles and Bes t Practices 24/09/2010, page 16 Example Screen: O penStage 80 represented in the HUSI M Phone Tester[...]
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Page 17
Open Communications Principles and Bes t Practices 24/09/2010, page 17 Limita tions Not known yet :-) Referenc es [1] TIA-811-A : Performance and Interoperability Requ irements for Voice-ov er-IP (VoIP) Fea- ture Telephones ( http://www.tiaonline.org/st andard s/technology/voip/documents/TIA- 811-A-final-for-glo bal.pdf ) [2] Session Initiat i on P[...]
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Page 18
Communication for the open minded Siemen s Enterpri se Comm unica tions www.si emens.co m/open ©Siemens Enterprise Communications GmbH & Co. KG Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Status 03/2009 The information prov ided in this brochu re contains merely general des criptions or charac teri[...]