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Siemens Hicom 118 manual

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Table of contents for the manual

  • Page 1

    s Hicom 118 Operators Guide[...]

  • Page 2

    2[...]

  • Page 3

    3 Hicom 118 Operators Guide Introduction ................................................................................................. 4 Handsfree Operation ................................................................................... 6 Ans w ering an Incoming Call ........................................................................ 7[...]

  • Page 4

    4 Intr oduction Range of optiset E Instruments A variety of optiset E screen based instruments are available for use on the Hicom 118: optiset E standard - Loudspeaking No Key Modules No adapter plug-in positions optiset E advance - Open Listening Key Modules Two adapter plug-in positions optiset E advance plus - Loudspeaking Key Module Two adapter[...]

  • Page 5

    5 Intr oduction - Cont’ d Glossary LED - Light Emitting Diode Shuttle - Alternating between calls DDS - Direct Destination Select (External number) DSS - Direct Station Select (Extension number with busy and ringing indication)[...]

  • Page 6

    6 Handsfree Operation Your Hicom is automatically handsfree. WHAT YOU HAVE TO DO WHAT HAPPENS To change from handsfree to handset. Call in progress 00:00:08 Lift handset enquiry? > You are now engaged on call via handset only You are engaged on a call via handset and want to revert to handsfree. Hold SPEAKER key down and 00:00:15 replace handset[...]

  • Page 7

    7 Answering an Incoming Call WHAT YOU HAVE TO DO WHAT HAPPENS from:external > Lift handset external enquiry? > 00:00:10 (call timer) enquiry? > You are now connected to the caller. To transfer the existing call:- from:external Depress relevant Ext No key and > RELEASE key or replace handset[...]

  • Page 8

    8 Accept Camp-on / Answer 2nd Call You have answered an incoming call and wish to hold the call on the switchboard in order to answer a 2nd call. WHAT YOU HAVE TO DO WHAT HAPPENS from:external accept camp-on? > Depress ✔ ✔ ✔ ✔ ✔ external return to held call? You are now connected to the caller. Transfer Second Call Depress Ext No key ([...]

  • Page 9

    9 Extend Call to Free Extension WHAT YOU HAVE TO DO WHAT HAPPENS Depress Ext No key (e.g. 12) 12 return to held call? Depress RELEASE key or call transferred replace handset > Caller will hear music until call is answered. Announce Call Depress Ext No key (e.g. 12) 12 return to held call? Wait until extension answers, announce call, then depress[...]

  • Page 10

    10 Extend Call to Busy Extension WHAT YOU HAVE TO DO WHAT HAPPENS Extension key o is on Inform caller that extension is busy. Depress busy Ext No key (e.g. 12) 12 return to held call? Call is extended to extension Depress RELEASE key call transferred > Caller is now camped on to busy extension and will hear music.[...]

  • Page 11

    11 Recalls to Switchboar d An extended call will recall to the switchboard after 30 seconds if the extension has not answered or is still busy. WHAT YOU HAVE TO DO WHAT HAPPENS RECALLing FROM 12 > Lift handset external enquiry? > You are now connected to the caller. If recall is due to: 1. No reply from extension Ext. o off 2. Extension still[...]

  • Page 12

    12 Recalls - Cont’ d WHAT YOU HAVE TO DO WHAT HAPPENS You now have 3 options: 1. Re-extend to same extension 2. Extend to a new extension 3. Caller will call again. 1. Depress Ext No key Call re-extended to same extension Depress RELEASE key 14:34 thu. 26 jun. 97. > 2. Depress new Ext No key Call extended to new extension Depress RELEASE key 1[...]

  • Page 13

    13 Extension Calls Switchboar d WHAT YOU HAVE TO DO WHAT HAPPENS Ext o flashes from: 12 > Lift handset 12 enquiry? > You are now connected to ext 12 Switchboar d Calls Extension WHAT YOU HAVE TO DO WHAT HAPPENS Depress Ext No key 12 set callback? > Ext. o on When the extension answers 12 enquiry? > You are now connected to ext 12[...]

  • Page 14

    14 Outgoing Call fr om Switchboar d WHAT YOU HAVE TO DO WHAT HAPPENS Depress 0 0 > Key in required number 0407-4111 e.g. 407-4111 > Extend call to extension Depress Ext No key (e.g. 12) 12 return to held call? Announce call and then Depress RELEASE key or call transferred replace handset > Last Number Redial The system automatically stores[...]

  • Page 15

    15 Call Intrusion You have a call for a busy extension and wish to intrude (break-in). WHAT YOU HAVE TO DO WHAT HAPPENS Depress busy Ext No key (e.g. 12) 12 return to held call? Depress INTRUSION key intrusion:12 return to held call? Override Tone is heard Inform extension of waiting call Depress RELEASE key 14:34 thu. 26 jun. 97. > Call is now [...]

  • Page 16

    16 3 W ay Conference The system allows for a 3 way conference with 2 external or 2 internal parties and the switchboard. You are engaged on an external call and wish to include another party. WHAT YOU HAVE TO DO WHAT HAPPENS external enquiry? > Depress ✔ ✔ ✔ ✔ ✔ please dial return to held call? Dial 0 plus external number 652-2000 Wait[...]

  • Page 17

    17 3 W a y Conference - Cont’ d The Operator, or Initiator, may exclude any party from the conference. WHAT YOU HAVE TO DO WHAT HAPPENS Exclude 1st Party Depress once conference release: external? > Depress ✔ ✔ ✔ ✔ ✔ conference mute on? > Exclude 2nd Party Depress twice conference release: 17? > Depress ✔ ✔ ✔ ✔ ✔ exte[...]

  • Page 18

    18 Call Forwar ding / Diver t This feature allows for 3 types of forwarding of calls for the switchboard to be diverted to any extension of your choice. WHAT YOU HAVE TO DO WHAT HAPPENS Depress DIVERT key diversion type: 1 - all calls? > SPEAKER o on SERVICE o on Depress ✔ ✔ ✔ ✔ ✔ to: > Enter required Ext No (e.g. 18) to: 18 save en[...]

  • Page 19

    19 Central Abbreviated Dialling The system stores a maximum of 256 telephone numbers (100-355). The switchboard, or authorised extensions, may access any of these numbers. WHAT YOU HAVE TO DO WHAT HAPPENS Programme Enter code ∗ ∗ ∗ ∗ ∗ 95 sys. admin user data? > SPEAKER o on SERVICE o on Depress ✔ ✔ ✔ ✔ ✔ sys. admin 1=central[...]

  • Page 20

    20 Central Abbre viated Dialling - Cont’ d Use the System Abbreviated Dialling - select the relevant access code from the Abbreviated Dialling Directory - dial the relevant code ∗ ∗ ∗ ∗ ∗ 7100 - ∗ ∗ ∗ ∗ ∗ 7355 DIALLED NUMBER - wait whilst the system dials the number The system will dial the required external number, the time t[...]

  • Page 21

    21 Call P ark This feature allows you to Park an external call on the Switchboard to be retrieved at any extension or from the Switchboard. There are 10 Park Positions. (0-9 on keypad). WHAT YOU HAVE TO DO WHAT HAPPENS You have a call on the line Depress PARK Key Park Position: > Depress Location (e.g. 1) Park at Position 1 > If call is not r[...]

  • Page 22

    22 Call Bac k (Internal onl y) This feature allows you to activate a Call Back on an extension if it is busy or if there is no reply WHAT YOU HAVE TO DO WHAT HAPPENS Call Back (Busy) Depress busy Ext. Key 18 set call back? > Depress CALL BACK Key call back set > When required Ext. is free Switchboard rings call back:23 > Lift handset 23 se[...]

  • Page 23

    23 Set Electr onic Loc k Code WHAT YOU HAVE TO DO WHAT HAPPENS Enter code ∗ ∗ ∗ ∗ ∗ 93 lock code: > SPEAKER o on SERVICE o on Enter default code “00000” new lock code: > Enter new code re-enter code: > Enter code again lock code saved >[...]

  • Page 24

    24 Night Ser vice Your night service requirements will be pre-programmed into the system. Activate Depress NIGHT Key night service - (variant) > NIGHT o on Deactivate Depress NIGHT Key night service: off > 14:34 thu. 26 jun. 97. >[...]

  • Page 25

    25 Electr onic Loc k The console can be locked to prevent the dialling of external calls. WHAT YOU HAVE TO DO WHAT HAPPENS Lock the console Depress LOCK Key code: > Enter Lock code telephone locked > LOCK o on Any attempt to use the console access denied > Unlock the console Depress LOCK Key code: > Enter Lock code telephone unlocked &g[...]

  • Page 26

    26 Set Ring er V olume / T one WHAT YOU HAVE TO DO WHAT HAPPENS Adjust Ringer Volume Depress + or – telephone settings ringer volume? > Depress ✔ ✔ ✔ ✔ ✔ ringer volume:1 ■ > Depress + to increase Ringer volume ringer volume:3 ■ ■ ■ > Depress ✔ ✔ ✔ ✔ ✔ when required level is 14:34 thu. 26 jun. 97. reached > [...]

  • Page 27

    27 Set Handsfree V olume WHAT YOU HAVE TO DO WHAT HAPPENS Adjust Handsfree Volume Depress + or – telephone settings ringer volume? > Depress to scroll to Handsfree setting telephone settings handsfree setting? > Depress ✔ ✔ ✔ ✔ ✔ quiet room ■ > or Depress + or – to adjust to:- normal room ■ ■ > or noisy room ■ ■ [...]

  • Page 28

    28 Set Time and Date WHAT YOU HAVE TO DO WHAT HAPPENS Depress ∗ ∗ ∗ ∗ ∗ 95 system admin: user data? > Depress ✔ ✔ ✔ ✔ ✔ system admin: 1=central abb dial? > Depress to scroll to Set Time system admin: 2=set time? > Depress ✔ ✔ ✔ ✔ ✔ twice format hhmm: > Enter Time (e.g. 0940) format hhmm: 0940 =confirm? >[...]

  • Page 29

    29 Pr ogramming of K e ys Spare keys on the optiset E telephone and on the add-on Key Module are available for programming of direct dialling numbers, internal or external. Hicom Function keys These keys are programmable by yourself for any frequently required Hicom features. Programme Function keys - dial ∗ ∗ ∗ ∗ ∗ 91 - press required ke[...]

  • Page 30

    30 optiset E memor y[...]

  • Page 31

    31 Electr onic Notebook Programme External Numbers and Names - press MENU key - press 8 key - enter required name - press 8 key - enter required number (preceded by 0 for external no.) - press 8 key - enter additional information (i.e. company name or cell number) - press 8 key (up to 5 rows can be used for other information) - press END key to exi[...]

  • Page 32

    32 Siemens Telecommunications (Pty) Ltd. Private Bag X71 Halfway House 1685[...]