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Siemens T25 manual

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First and foremost, an user manual of Siemens T25 should contain:
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Table of contents for the manual

  • Page 1

    + - * 123 456 789 0# Set T24/T25 Operating Instructions Hicom 300 Loud Spkr Trsfer Trsfer Return 2nd Call Rlse Dial Exec 1 Dial Exec 2 Call Pickup Park Dial Programme Block Intercom Call Forward Delete Call Queue Message Retrieve Pickup Exec 2 Pickup Exec 1 Save Number Call Back Rep Secretary Alternating Conference Message Waiting Ring Transfer 2 R[...]

  • Page 2

    2 Hicom 300 Digital User Guide Inde x Introduction ............................................................................................ 4 Executive / Secretary Features Dial Ex ecutive / Dial Secretar y ............................................................... 5 Ans wer ing Calls f or Executiv e/ s ....................................[...]

  • Page 3

    3 Index - cont’ d PIN Features Follo w Me ............................................................................................. 30 Electronic T elephone Lock .................................................................... 31 Mobile Class of Service ........................................................................ 32 Optional F[...]

  • Page 4

    4 Intr oduction This guide is designed to assist extension users on a Siemens Hicom 300 Communications System to use all authorised features. Your extension may not be authorised ∗ ∗ ∗ ∗ ∗ to use all features. The Siemens representative can confirm features that are available to you. Your extension may also be subject to trunk barring thu[...]

  • Page 5

    5 Dial Ex ecutive / Dial Secretary The Dial Exec / Dial Sec keys have multiple functions These keys provide direct access to the executive or secretary without using the Trsfer key. The LED indicates when the executive or secretary is busy on a call. Transfer a call to the Executive or Secretary. - press Dial Exec / Dial Sec key - announce call - r[...]

  • Page 6

    6 Ans wering Calls f or Ex ecutive/s When the secretary is free , calls for the executive/s will ring on her extension. Answer call for executive/s - display shows - SOURCE OF CALL FOR EXEC 1/2/3/4 - lift handset or press loudspeaker key Transfer the call - press Dial Exec key - announce the call - replace handset or press loudspeaker key When the [...]

  • Page 7

    7 Inter com This feature allows the Executive to operate the Set T24/25 as a loudspeaking intercom to the Secretary. The Secretary also has the option to disable this feature by pressing the Block Intercom key Intercom Call from Executive - press Dial Sec key - Secretary T24/25 rings - press Intercom key - the Secretary T24/25 loudspeaker is activa[...]

  • Page 8

    8 Ring T ransf e r Incoming calls for the Executive can be forwarded from the Secretary to the Executive for answering. This feature can be activated from either extension. Activate Ring Transfer - press Ring Transfer key - Ring Transfer LED is on - display shows - RING TRANSFER TO EXEC ACTIVATED Incoming calls for the Executive which normally ring[...]

  • Page 9

    9 Representative Secretary When a Secretary is temporarily absent a 2nd (Representative) Secretary, who has a Set T24/25, may be nominated to receive incoming calls for the Executive/s. Incoming calls for the Secretary will not be forwarded. Programme Representative Secretary number - press Programme key - display shows - PRESS FEATURE KEY OR DIAL [...]

  • Page 10

    10 Representative Secretar y - cont’ d Change Representative Secretary number - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE - press Rep Secretary key - display shows - CURRENT DESTINATION - wait until display changes to - NEW NUMBER? - dial new Secretary’s extension number - press Programme key - display shows - STORED [...]

  • Page 11

    11 Call Forwar ding Preset Calls for the secretary can be forwarded to a predetermined extension for answering. This can be to either a Digital or analogue extension. Program Preset Extension Number - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE - press Call Forward key twice - display shows - NOTHING STORED NEW NUMBER? - di[...]

  • Page 12

    12 Call Forwar ding Preset - cont’ d Activate Call Forwarding - press Call Forward key - Call Forward LED is on - display shows - FORWARDING TO EXT NO NAME Calls will now go to the Preset destination immediately. Change Preset Extension Number - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE - press Call Forward key twice - [...]

  • Page 13

    13 Call Forwar ding V ariab le This feature allows you to divert all your calls to an extension of your choice and will override your Call Forward Preset destination. Activate Call Forwarding - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE - press Call Forward key once only - dial required extension number - press Programme k[...]

  • Page 14

    14 Internal and External Dialling Handset operation - lift handset, listen for internal dial tone - dial the required internal or external number (preceded by " 0 ") for outside line Handsfree operation - do not lift your handset - dial the required internal or external number (preceded by " 0 ") for outside line NB Your telepho[...]

  • Page 15

    15 Call Pic k Up The call pick up feature allows you to answer any ringing extension in your pickup group from your extension. Activate Call Pick Up An extension within your pickup group is ringing - Call Pickup LED light flashes - a ping ring will also alert you to incoming call - display shows - SOURCE OF CALL DESTINATION OF CALL - lift your hand[...]

  • Page 16

    16 Call P ark Calls may be parked on your Set T24/25 for retrieval from your instrument, or any other digital telephone in your Call Pickup group which is equipped with a Park key. Only 1 call per pickup group may be parked at a time. Park a Call - press Park key - Park LED flashes - replace your handset or press Loudspeaker key - Park LED remains [...]

  • Page 17

    17 Call T ransfer You may transfer an internal or external call from your extension to any other extension or to the switchboard. Transfer to a Free Extension (Announcing the Call) - press Trsfer key, listen for internal dial tone - dial the required extension or switchboard - when the extension or the switchboard answers, announce the call and rep[...]

  • Page 18

    18 Call T ransfer - cont’ d Transfer using the Dial keys - press the required Dial (DSS) key (internal only) - when the extension answers, announce the call and replace the handset or- - when you hear ring tone, replace your handset or- - when you hear busy tone, replace your handset Return to Caller If no reply or busy tone is received then you [...]

  • Page 19

    19 Enquiry Call This feature allows you to hold an existing call, dial another extension or even an external number, conduct a conversation without the original caller over- hearing, and then return to the original caller. Activate Enquiry Call - press Trsfer key, listen for internal dial tone - dial the required extension number or dial “ 0 ” [...]

  • Page 20

    20 Call Queuing This feature allows a 2nd call to camp on your extension when you are busy on a call. The caller will receive ringing tone instead of busy tone. Activate Call Queuing - press Call Queue key - Call Queue LED is on When you are busy on a call and a 2nd call arrives it will be signalled by the flashing of your Call Pickup LED, and on a[...]

  • Page 21

    21 Alternating between Calls You have a call on the line and wish to make a second call and want to alternate between both calls. - press Trsfer key - dial the required extension or external number or - press the Dial / DSS key or You have a call on the line and wish to answer a second call and want to alternate between both calls. - press Call Pic[...]

  • Page 22

    22 T ransf er a Second Caller Answer 2nd Caller If you are busy on a call when the Call Pickup LED starts flashing and you wish to answer the waiting call. - ask 1st caller to hold - press Call Pickup key - 1st caller is placed on hold - 2nd caller is now on line Transfer 2nd Caller - press Trsfer key - dial required extension number - press 2nd Ca[...]

  • Page 23

    23 3 W a y Conference This feature allows you to bring a third party into an existing conversation on your extension. The options allowed are: 1. 3 extensions 2. 2 extensions and one external party 3. 1 extension and two external parties. Activate a 3 Way Conference - you are engaged on a call - press Trsfer key, listen for internal dial tone - dia[...]

  • Page 24

    24 Call Back Call Back requests can be left on extensions which have been rung and not answered or are busy. Activate Call Back - Busy - called extension is busy - press Call Back key - display shows - WILL CALL BACK - replace your handset or press Loudspeaker key The system will automatically call you back when both your extension and the called e[...]

  • Page 25

    25 Call Bac k - cont’ d If the called extension is a Set T24/25 digital instrument, with a mailbox facility, then a message will be left in the user’s mailbox to call your extension. Should you fail to answer a Call Back that you have activated, the system will automatically cancel the feature after ringing your extension for a predeter- mined [...]

  • Page 26

    26 External Line Reser v ation Should you dial “ 0 ” for a line and receive busy tone, i.e. all lines are busy, you may reserve the first line to become free for your use. Activate External Line Reservation You have dialled “ 0 ” for an external line and receive a busy tone, do not replace your handset. - display shows - PLEASE TRY LATER - [...]

  • Page 27

    27 Call Forwar ding Preset Your line can be forwarded to a predetermined extension for answering. This can be to either a Digital or analogue extension. Program Preset Extension Number - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE - press Call Forward key twice - display shows - NOTHING STORED NEW NUMBER? - dial required ex[...]

  • Page 28

    28 Call Forwar ding Preset - cont’ d Reactivate Call Forwarding - press Call Forward key - Call Forward LED is on - display shows - FORWARDING TO EXT NO NAME Calls will now go to the Preset destination immediately. Change Preset Extension Number - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE - press Call Forward key twice [...]

  • Page 29

    29 Call Forwar ding V ariab le This feature allows you to divert all your calls to an extension of your choice and will override your Call Forward Preset destination. Activate Call Forwarding - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE - press Call Forward key once only - dial required extension number - press Programme k[...]

  • Page 30

    30 Follo w M e This feature allows you to activate call forwarding at a remote extension to enable calls to follow you from extension to extension. Activate Follow Me When you arrive at the remote extension where you wish to receive calls made to your extension. - dial ∗ ∗ ∗ ∗ ∗ 25 and your PIN number - display shows - ID ENTERED FOR XXXX[...]

  • Page 31

    31 Electr onic T elephone Loc k This feature allows you to lock your extension, by dialling your PIN number, which prevents unauthorised use of your extension. The PIN number assigned to your extension will be provided by your System Administrator. Lock your Extension - dial ∗ ∗ ∗ ∗ ∗ 21 and your PIN number - display shows - CARRIED OUT Y[...]

  • Page 32

    32 Mobile Class of Service This feature allows you to activate your own Class of Service on an extension that has a lower Class of Service. Activate Mobile Class of Service - dial ∗ ∗ ∗ ∗ ∗ 25 and your PIN number - display shows - ID OF EXTENSION NUMBER ENTERED Call will now register against your name Cancel Mobile Class of Service - dial[...]

  • Page 33

    33 System Abbre viated Dialling The system allows for the storage of 16000 external telephone numbers divided into 16 groups, each containing 1000 numbers. You can have access to any 2 groups i.e. 2000 numbers. By utilising the system abbreviated dialling you will be permitted to dial specific numbers that would be outside your normal trunk barring[...]

  • Page 34

    34 Individual Abbre viated Dialling In addition to the System Abbreviated dialling lists you may programme 10 additional numbers, under the dial keypad digits 0-9, for your exclusive use. These numbers will, however, be subject to any trunk barring limits which apply to your extension. Programme numbers - press Programme key - display shows - PRESS[...]

  • Page 35

    35 Speed Dialling Spare keys on the Set T24/25 and all the keys on the add-on Set T29 are available for programming of direct dialling numbers, external or internal. There are 2 types of direct dialling keys available:- 1. Speed Dial keys (Dial) These keys are programmable by yourself for any external or internal numbers, subject to your trunk barr[...]

  • Page 36

    36 Speed Dialling - cont’ d The Set T29 add-on Dialler The Set T29 is equipped with 29 keys of which 28 are programmable, the 29th being a Shift key. The Shift key is used for the programming of the 28 keys on the lower level giving a total of 56 programmable numbers. The LED’s are used to indicate the status of the extensions i.e. busy or free[...]

  • Page 37

    37 Stored Number Redial This feature allows you to store any desired number for later re-dialling. The number may be stored for as long as required. Store a Number You have dialled a number and have not been answered or the number is busy, do not replace your handset. - press Save Number key - display shows - STORED - replace your handset or press [...]

  • Page 38

    38 Do Not Disturb If authorised you can use this feature to prevent incoming calls on your extension. Outgoing calls can be made in the normal manner. A Secretary Set T24/25 and the switchboard are able to override the feature if required. Activate Do Not Disturb - press Do Not Disturb key or dial ∗ ∗ ∗ ∗ ∗ 20 - display shows - DO NOT DIS[...]

  • Page 39

    39 Executive Override This feature allows authorised extensions to interrupt a call in progress. Activate Executive Override - dial required internal number - busy tone is heard - dial ∗ ∗ ∗ ∗ ∗ 26 or press Override key - you will be connected to the call in progress. - a periodic warning tone is heard to warn all parties that Override is[...]

  • Page 40

    40 Timed Reminder Timed reminders or alarms can be programmed to remind you of meetings or appointments. Set Timed Reminder (e.g. 3:30 pm) - press Remind or Programme key + ∗ ∗ ∗ ∗ ∗ 23 - display shows - REMINDER NOTHING STORED - or time of current alarm/s if Remind LED is on - enter 1530 - press Programme key - display shows - STORED - R[...]

  • Page 41

    41 Night Service When the night bell rings - dial ∗ ∗ ∗ ∗ ∗ 88 - you are now connected to the caller Check with System Administrator if any other type of Night Service is operational. Ke y Settings (+/–) The Plus and Minus keys allow for the individual setting of the levels of speech, ringing, ring tones and display contrast. Change Spe[...]