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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Smart Technologies 3000i, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Smart Technologies 3000i one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Smart Technologies 3000i. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Smart Technologies 3000i should contain:
- informations concerning technical data of Smart Technologies 3000i
- name of the manufacturer and a year of construction of the Smart Technologies 3000i item
- rules of operation, control and maintenance of the Smart Technologies 3000i item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Smart Technologies 3000i alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Smart Technologies 3000i, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Smart Technologies service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Smart Technologies 3000i.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Smart Technologies 3000i item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
99-00360-02 Rev A0 Room Control Module Installation Guide for the Interactive Whiteboard[...]
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Page 2
FCC Warning This equipment has been tested and found to comp ly wi th the limits for a Class A digita l device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operat ed in a commercial env ironment. This equ ipment generates, uses and can radiate ra[...]
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Page 3
99-00360-02 REV A0 Contents Contents Installing the Room Control Module ................................................ 1 About the Custom Straight-Through MOD4 I 2 C Cabl es................................. 1 Removing the Bl ank P anel ............................................................................. 2 Completing the Computer 2 (X-Por[...]
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Page 4
[...]
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Page 5
99-00360-02 REV A0 Room Control Module Installation Guide for the 3000i 1 Installing the Room Control Module These instructions explain how to install the SM ART Room Control Module (part No. 3000i-RCM). For information about programming the module to work with a third-party system, refer to the Room Control Module Integration Guide for the Rear Pr[...]
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Page 6
2 Room Control Module Installation Guide for the 3000i 99-00360-02 REV A0 Removing the Blank Panel NOTE : We recommend that you wear the suppli ed anti-static wrist strap throughout the installation process. This wrist strap protects electronic components from damage due to electrostatic discharge. Attach the adhesive side of the strap to your wris[...]
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Page 7
99-00360-02 REV A0 Room Control Module Installation Guide for the 3000i 3 Completing the Computer 2 (X-Port 20) Serial Panel Connections 1 Disconnect the computer 2 serial cabl e from the computer 2 serial panel. Comput er 2 Seri al Cable R e a r o f C a b i n e t 2 Remove the four screws used to attach the computer 2 serial panel. Keep the screws [...]
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Page 8
4 Room Control Module Installation Guide for the 3000i 99-00360-02 REV A0 4 Disconnect the MOD4 I 2 C cable at the top of the computer 2 serial panel. MOD4 I C Cable R e a r o f C a b i n e t 2 5 Run this cable behind the patch panel and through the opening where the blank panel was removed. R e a r o f C a b i n e t MOD4 I C Cable 2 6 Hold the com[...]
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Page 9
99-00360-02 REV A0 Room Control Module Installation Guide for the 3000i 5 7 Tilt the computer 2 serial panel and pull it outsi de the cabinet. As you pull the panel out, flip it so the RJ11-6 (RJ12) connectors remain insi de the cabinet. The front of the panel should face you. Pull it outside the cabinet Tilt the pa nel diagon ally R e a r o f C a [...]
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Page 10
6 Room Control Module Installation Guide for the 3000i 99-00360-02 REV A0 2 Bundle any excess cable, fasten it with the supplied tie wrap, and clip off any excess tie-wrap length. Room C o ntrol Module Tie Wrap R e a r o f C a b i n e t T h i s d e v i c e c o m p l i e s w i t h p a r t 1 5 o f t h e F C C r u l e s . O p e r a t i o n i s s u b j[...]
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Page 11
99-00360-02 REV A0 Room Control Module Installation Guide for the 3000i 7 Updating the Control Panel Firmware The procedure for updating the control panel firmwa re varies depending on the last four digits of the serial number on your 3000i. You’ll find serial number labels in two places: on the patch panel at the rear of the cabinet and inside t[...]
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Page 12
8 Room Control Module Installation Guide for the 3000i 99-00360-02 REV A0 2 Reach inside the cabinet, behind the front panel. Lift the serial-controller metal housing up and then back to release it from the keyholes on the panel. 3 Carefully lower the serial controller through the opening in the front panel. The cables should remain connected to th[...]
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Page 13
99-00360-02 REV A0 Room Control Module Installation Guide for the 3000i 9 6 Reach inside the cabinet and attach the serial controller metal housing to the inside of the front panel. To do this, fit the two partially inserted screws on the metal housing into the keyholes on the front panel. Connecting the I 2 C Control Panel Flash Cable (Serial No. [...]
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Page 14
10 Room Control Module Installation Guide for the 3000i 99-00360-02 REV A0 3 Carefully lower the serial controller through the opening in the front panel. The cables should remain connected to the serial controller. You’ll notice that the I 2 C control panel flash cable is bundled with the DB9 serial cable. 4 Using cutting pliers or wire cutters,[...]
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Page 15
99-00360-02 REV A0 Room Control Module Installation Guide for the 3000i 11 2 Connect the DB9F end of a DB9F/custom cable to the Control port on the Room Control Module. This cable isn’t supplied by SMART Te chnologies. It’s usually supplied by the third- party room control vendor. NOTE : Do not use an off-the-shelf DB9 null- modem cable to conn[...]
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Page 16
12 Room Control Module Installation Guide for the 3000i 99-00360-02 REV A0 2 Open the WBDiag application as follows: a On the Boards tab, click the Log button. The Status Log opens. b Click the Diagnostics button. The WBDiag application opens. 3 Open the port in WBDiag as follows: a There are four numbered COM port buttons on the WBDiag toolbar. En[...]
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Page 17
99-00360-02 REV A0 Room Control Module Installation Guide for the 3000i 13 3 Browse to the hex file and open it. The download process takes approximately 20 to 30 minutes. We recommend that you not disturb th is process by performing any work on the laptop or internal computer for the duration of the download. During the download, a series of messa[...]
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Page 18
14 Room Control Module Installation Guide for the 3000i 99-00360-02 REV A0 Customer Support SMART’s Technical Support team welcomes your call. However, you may want to contact your local reseller first if you experience problems with any SMART product. SMART’s resellers can readily provide you with quick advice so you can start enjoying the ben[...]