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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Sony PCS-G70, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Sony PCS-G70 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Sony PCS-G70. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Sony PCS-G70 should contain:
- informations concerning technical data of Sony PCS-G70
- name of the manufacturer and a year of construction of the Sony PCS-G70 item
- rules of operation, control and maintenance of the Sony PCS-G70 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Sony PCS-G70 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Sony PCS-G70, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Sony service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Sony PCS-G70.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Sony PCS-G70 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
PCS-G50 PCS-G70 V ideo Communication System Frequently Asked Questions (F AQ)[...]
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Page 2
CONFIDENTIAL The material in this manual consists of information that is the property of Sony Electronics Inc. and is intended for us e by the purchasers of the equipment described in this manual. Sony Electr onics Inc. expressly prohibits the duplication of any portion of this manual or the use thereof for any purpose other than the operation or m[...]
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Page 3
i T able of Content s Sales FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 When were PCS-G50/G70 systems released? . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What is the pricing? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Where can I buy[...]
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Page 4
ii Does PCS-G50/G70 support SIP? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Does PCS-G50/G70 support SCCP ( Cisco Skinny Client Control Protocol)? . . . . . . . 5 What is the control API for the PCS-G50/G70 system. . . . . . . . . . . . . . . . . . . . . . 6 How do I use the IR repeater? . . . . . . . . . . . . . . . [...]
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Page 5
iii How many displays can I connect to PCS- G50/G70? . . . . . . . . . . . . . . . . . . . . . 10 Can I change the source video f rom 5-monitor ou tput? . . . . . . . . . . . . . . . . . . . 10 Can I view far site vi deo and PC data together on a single screen? . . . . . . . . . . . 10 Operation FAQ . . . . . . . . . . . . . . . . . . . . . . . . .[...]
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Page 6
iv[...]
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Page 7
PCS-G50 and PCS-G70 Video Communicatio n Systems FAQ 1 SALES FAQ Q. When were PCS-G50/G70 systems rel eased? A. PCS-G70N (camera bundle model) was released in Oct ober 2004. The model was then changed to PCS-G70S (codec only) and released in February 2005. PCS-G50 (camera and microphone bu ndle model) was released in June 2005. Q. What is th e pric[...]
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Page 8
PCS-G50 and PCS-G70 Video Communication Syst ems 2 FAQ PRODUCT SUPPORT FAQ Q. Who can I contact for product support? A. Call Sony’s Produ ct Operation Support C enter (POSC) at: 800-883-6817 Option 2, 3 Hours of operation: Monday– Friday 8:30am–8:00pm EST Email: bis.product.support@am.sony.com Q. What kinds of Service Programs are available f[...]
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Page 9
PCS-G50 and PCS-G70 Video Communicatio n Systems FAQ 3 GENERAL PRODUCT FAQ Q. Does PCS-G50/G70 include microphones and cameras? A. PCS-G50 is bundled with a camera and microphone and contains the following components: Communi cation terminal, camera unit, remote commander, AC power adap tor, tabletop microphone, and cables. PCS-G70S is a cod e c on[...]
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Page 10
PCS-G50 and PCS-G70 Video Communication Syst ems 4 FAQ Q. Can I make calls to other brands of equipment? A. Yes. Sony supports open standards for vi sual communications and participates in the ITU and ot her standards-setting bo dies. All the equipment is designed and tested for compliance with approved video standards, such as ITU-T H.264 and H.23[...]
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Page 11
PCS-G50 and PCS-G70 Video Communicatio n Systems FAQ 5 Q. Does PCS-G50/G70 support ISDN PRI I/F? A. Yes, both PCS-G50 and G70 support ISDN PRI I/F (E1:2 Mbps, T1:1.5 Mbps) in addition to ISDN BRI (384 Kbps or 768 Kbps) I/F. Q. What port numbers are used for PCS-G50/G70? A. Point-to-point connection: TCP:1720, TCP: 2253-2255, UDP:49152-49159 Multipo[...]
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Page 12
PCS-G50 and PCS-G70 Video Communication Syst ems 6 FAQ Q. What is the control API for the PCS-G50/G70 system. A. Download the control API from: http://www.sony.com/videoconf erence You can control the system f rom a touch panel controller (suc h as Crestron, AMX) via RS-232C or Telnet. Q. How do I use the IR repeater? A. Use the IR repeater to powe[...]
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Page 13
PCS-G50 and PCS-G70 Video Communicatio n Systems FAQ 7 Q. What is the furthest distance that the camera can be installed from the codec unit? A. The Sony camera cable can be extended to a maximum of 10m (32.8 ft). Sony offers optional camera cables of 7m (22.9 ft) (PCSA- CG70C7M) and extension cables of a maximum of 10m (32.8 ft) (PCSA-CG70 and PCS[...]
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Page 14
PCS-G50 and PCS-G70 Video Communication Syst ems 8 FAQ Q. Can the camera be inverted? A. No. PCSA-CG70 and PCSA-CTG70 ca nnot be inve rte d; how e ve r, EVI-D70 and BRC-300 can be mounted inverted. Q. How do I change the target of the camera control (Far/Near)? A. Press and hold the FAR/NEAR button on the remote commander, and PCS-G50/G70 changes t[...]
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Page 15
PCS-G50 and PCS-G70 Video Communicatio n Systems FAQ 9 Q. Does the PCS-G50/G70 support H.239 dual stream standard? A. Yes, both PCS-G50 and PCS-G70 support H.239 standard and can send dual stream data (video and XGA presentation) together during the conference. In addition, PCS-G70 supports dual video (main video and sub video) between PCS-G70 syst[...]
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Page 16
PCS-G50 and PCS-G70 Video Communication Syst ems 10 FAQ MICROPHONE AND MIMIO FAQ Q. How many microphones does PCS-G50/G70 support? A. PCS-G50/G70 supports: Two tabletop microphones (PCS-A1 Omni-directional or PCSA-A3 Uni-directional) Five tabletop microphones when using the optional PCSA-DSB1S (Data Solution Box) 80 units echo-cancelling microphone[...]
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Page 17
PCS-G50 and PCS-G70 Video Communicatio n Systems FAQ 11 OPERATION FAQ Q. How do I edit Phonebook data on the PC? A. Use Phonebook edit software, which can be downloaded from: http://www.sony.com/videoconf erence Refer to the operation manual. Q. Where can I get a list of service commands? A. Service Commands are listed in the Release Notes and are [...]
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Page 18
PCS-G50 and PCS-G70 Video Communication Syst ems 12 FAQ Q. I hear echo (near audio) from the speaker. A. Connect the audio cable from Audi o output, not from Mixed audio output. Mixed audio output is for VCR recording (far + near). Q. I cannot recall the Administrator passwor d. A. You can restore the factory default setting and clear the password [...]