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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Southbend HDC-24, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Southbend HDC-24 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Southbend HDC-24. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Southbend HDC-24 should contain:
- informations concerning technical data of Southbend HDC-24
- name of the manufacturer and a year of construction of the Southbend HDC-24 item
- rules of operation, control and maintenance of the Southbend HDC-24 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Southbend HDC-24 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Southbend HDC-24, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Southbend service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Southbend HDC-24.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Southbend HDC-24 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
IMPORTANT FOR FUTURE REFERENCE Please complete this information and retain this manual for the life of the equipment: Model #: ___________________________ Serial #: ___________________________ Date Purchased: ____________________ OWNER’S MANUAL Heavy Duty Counterline Griddle Models Charbroiler Model s Open Top Models HDG-24 HDG-36 HDG-48 HDG-60 H[...]
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Page 2
H EAVY D UTY C OUN TERLINE P AGE 2 O WNER ’ S M ANUAL 1192662 SAFETY PRECAUTIONS Before installing and ope rating this equipment, be su re everyone involved in its operation is fully trained and aware of precautio ns. Accidents and proble ms can be caused by failure to follow fundamental rules and precautions. The following symbols, found thro ug[...]
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Page 3
H EAVY D UTY C OUNTERLINE T ABLE OF C ONTENTS Congratulations! You have purcha sed one of the fi nest pieces of comm ercial cooking equipment on the market. You will find that your new equipment, like all Southbend equipment, has been desi gned and manufactured to meet the toughest standards in the indu stry. Ea ch piece of Southbend equipment is c[...]
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Page 4
S PECIFICATIONS H EAVY D UTY C OUNTERLI NE P AGE 4 O WNER ’ S M ANUAL 1192662 SPECIFICATIONS S PECIFICATIONS NOTICE Installation must comply with National Fuel Gas Code, ANSI Z22 3.1 , Natural Gas Installation Code, CAN/CGA-B149.1 , or the Propane Installation Code, CAN/CGA-B14 9.2 , as appli c able. Local codes regarding inst allation va ry grea[...]
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Page 5
H EAVY D UTY C OUNTERLINE S PECIFICATIONS O WNER ’ S M ANUAL 1192662 P AGE 5 SPECIFICATIONS CLEARANCES ! WARNING There must be adequate cleara nce between units and adjacent construction. Cl earance must also be provided for servicing and for operatio n. Measure ba ck clearance from rear of 2" stand-off brackets. Minimum Cleara nces from CO [...]
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Page 6
I NSTALLATION H EAVY D UTY C OU NTERLINE P AGE 6 O WNER ’ S M ANUAL 1192662 INSTALLATION I NSTALLATION NOTICE Installation must comply with National Fuel Gas Code, ANSI Z22 3.1 , Natural Gas Installation Code, CAN/CGA-B149.1 , or the Propane Installation Code, CAN/CGA-B14 9.2 , as appli c able. These installation procedures must be followed by qu[...]
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Page 7
H EAVY D UTY C OUNTERLINE I NSTALLATION O WNER ’ S M ANUAL 1192662 P AGE 7 INSTALLATION Step 2a: Installation on Countertop Legs To install the appliance using co unterto p legs, do the following: 1. Locate the box of four legs shipped with t he appliance (if countertop legs were ordered). 2. Raise the appliance about 6" so that the legs can[...]
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Page 8
I NSTALLATION H EAVY D UTY C OU NTERLINE P AGE 8 O WNER ’ S M ANUAL 1192662 INSTALLATION Step 3: Attach Restraint for Appliances Mounted on Casters NOTICE For an appliance equipp ed with casters, (1) the installation shall be mad e with a connector that complies with the Standard for Connectors for Movabl e Gas Appliances, ANSI Z21.69 or Connecto[...]
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Page 9
H EAVY D UTY C OUNTERLINE I NSTALLATION O WNER ’ S M ANUAL 1192662 P AGE 9 INSTALLATION Appliances mounted on a stand with casters or other mo vable surf ace must be equip ped with a restraining means to prevent accident al stress on the flexible gas connection. 1. Secure the r estraining-dev ice bracket (it em “B” in t he following illust ra[...]
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Page 10
I NSTALLATION H EAVY D UTY C OU NTERLINE P AGE 10 O WNER ’ S M ANUAL 1192662 INSTALLATION Step 4: Connect Gas Supply The serial pla te is located interior si de of the control panel (see Fig ure 1 on page 3 ). It indicates th e type of gas the appliance is equip ped to burn. All Southbend equipment is adj usted at the factory. Check type o f gas [...]
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Page 11
H EAVY D UTY C OUNTERLINE I NSTALLATION O WNER ’ S M ANUAL 1192 662 P AGE 11 INSTALLATION Figure 4 V e nt tu be included on g riddle s built a ft er J une 19 , 2006 . Step 5: Final Positioning, Clearan ce Check, and Ventilation Check 1. Position the appliance where it will be operated. 2. Che ck that the appliance surface is leve l. The le ngth o[...]
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Page 12
I NSTALLATION H EAVY D UTY C OU NTERLINE P AGE 12 O WNER ’ S M ANUAL 1192662 INSTALLATION 2. Light all the griddle burners. For griddl es with th ermosta tic contro ls, turn all kn obs to 200°F for one hour. For griddles with manual controls, turn all knobs to “LOW” for one hou r. Then gradually bring each griddle up to frying temperature. 3[...]
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Page 13
H EAVY D UTY C OUNTERLINE O PERATION O WNER ’ S M ANUAL 1192662 P AGE 13 OPERATION O PERATION ! DANGER EXPLOSION HAZARD Purchaser of equipment m ust post in a prominent lo cation, detailed inst ructions to be followe d in the event the operator smells gas. Obtain the instructions from the loca l gas supplier. ! CAUTION To eliminate gas build up w[...]
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Page 14
O PERATION H EAVY D UTY C OUNTERLIN E O R PE ATION OPERATION OF THERMOSTATIC GRIDDLE MODELS Each 12"-wide griddle sect ion has a thermostatic-cont ro l knob on the front panel that directly controls the flow of gas, and so the h eat. Turn the knob clockwis e to increa se the heat; turn it countercloc kwise to reduce the heat. The griddle requi[...]
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Page 15
H EAVY D UTY C OUNTERLINE O PERATION O WNER ’ S M ANUAL 1192662 P AGE 15 OPERATION OPERATION OF MANUAL GRIDDLE MODELS Each 12"-wid e griddle section has a knob on the front pan el that directly controls t he flow of ga s, and so the heat. Turn the knob clockwise to increase the hea t; turn it counterclockwise to reduce the heat. After each p[...]
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Page 16
O PERATION H EAVY D UTY C OUNTERLIN E P AGE 16 O WNER ’ S M ANUAL 1192662 OPERATION OPERATION OF CHARBROILER MODELS Each 6"-wide cha rbroiler section has a kno b on the front p anel that directly controls the flow of gas, an d so the heat. Turn the knob counterclockwise to incre ase the heat; turn it clockwise to reduce the heat. To use the [...]
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Page 17
H EAVY D UTY C OUNTERLINE O PERATION O WNER ’ S M ANUAL 1192662 P AGE 17 OPERATION OPERATION OF OPEN-TOP BURNER MODELS Each 12"-wide op en-top burner se ction has two knobs o n th e front panel that directly control the flo w of gas to the section’s two burners, and so control the he at. Turn a knob clockwise to incre ase the heat; turn it[...]
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Page 18
C LEANING H EAVY D UTY C OUNTERLIN E P AGE 18 O WNER ’ S M ANUAL 1192662 CLEANING C LEANING Southbend equipment is con structed with the best quality materials and i s designed to provide durable service when properly maintained. To expect the best performance, your eq uipment must be maintained in good condition and clean ed daily. Naturally, th[...]
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Page 19
H EAVY D UTY C OUNTERLINE C LEANING O WNER ’ S M ANUAL 1192662 P AGE 19 CLEANING the metal. Rubbing cleanser, as gently as possible , in the direction of the polished line s will not mar the finish of the stainless steel. NEVER RUB WITH A CIRCULAR MOTION. Soil and burnt deposits which do not respond to the ab ove procedure can u sually be removed[...]
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Page 20
A DJUSTMENTS H EAVY D UTY C OUN TERLINE P AGE 20 O WNER ’ S M ANUAL 1192662 ADJUSTMENTS A DJUSTMENTS ! WARNING ADJUSTMENTS AND SERVICE WORK MAY BE PERFORMED ONLY BY A QUALIFIED TECHNICIAN WHO IS EXPERIENCED IN, AND KN OWLE DGEABLE WITH, THE OPERATION OF COMMERCIAL COOKING EQUI PMENT. HOWEVER, TO ASSURE YOUR CONFIDENCE, CONTACT YOUR AUTHORIZED SER[...]
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Page 21
H EAVY D UTY C OUNTERLINE A DJUSTMENTS O WNER ’ S M ANUAL 1192662 P AGE 21 ADJUSTMENTS ADJUSTMENT OF PILOT FLAME (GRIDDLE MODELS) The pilots are adjusted at the factory. If later the pilo ts are over-adjusted to the point whe re the flame is leaving its port, or “blowing off,” the result i s an unstable condition in which the pilot may exting[...]
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Page 22
A DJUSTMENTS H EAVY D UTY C OUN TERLINE A S DJU TMENTS ADJUSTMENT OF BURNER FLAME The burners are adju sted at the fact ory. If necessary to adjust the burner flames, do the follo wing for each burner: 1. Turn the burner’s cont rol knob to the full ON po sition. 2. If the appliance was cold, wait 5 minutes before adjusting the burn er flame. 3. L[...]
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Page 23
H EAVY D UTY C OUNTERLINE A DJUSTMENTS O WNER ’ S M ANUAL 1192662 P AGE 23 ADJUSTMENTS ADJUSTMENT OF GRIDDLE THERMOSTATS Each burner’s control knob operates a snap -action ther mostatic valve that wa s adj usted at the factory. If the griddle surface temperature is different from th e thermostat dial setting, adjust the valve using the followin[...]
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Page 24
T ROUBLESHOOTING H EA VY D UTY C OUNTERLI NE P AGE 24 O WNER ’ S M ANUAL 1192662 TROUBLESHOOTING T ROUBLESHOOTING Consult the following table for troubleshooting gui dan ce. Problem Look for - No burners or pilots will turn on – Main gas supply to unit is “OFF” Problem with a particular burner – Valv e for that burner in “OFF” positio[...]
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Page 25
H EAVY D UTY C OUNTERLINE Notes: O WNER ’ S M ANUAL 1192662 P AGE 25[...]
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Page 26
H EAVY D UTY C OUN TERLINE P AGE 26 O WNER ’ S M ANUAL 1192662 HEAVY DUTY COUNTERLINE A product with the Southbend nam e incorporates the best in durability and low maintenance. We all recognize, however, that replacement parts and occa sional professional service may be necessary to extend the useful life of this unit. When service is needed, co[...]