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Sprint Nextel 8830 manual

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Table of contents for the manual

  • Page 1

    Sprint® Mobile Broadband Smart Device BlackBerry® 8830 W orld Edition Smartphone © 2007 Sprint Nextel. All rights reserv ed . SPRINT and other trademarks are the property of Sprint Nextel. All other product or service name s are the property of their respective o w ners. 5/24/07[...]

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    [...]

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    Table of Contents Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Getting Started With Your BlackBerry® 8830 . . . . . . . . . . . . . . . . . . . . . . . . . . ii Getting to Know Your BlackBerry® 8830 . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 The BlackBerry® 88[...]

  • Page 4

    Sending SMS (Text) Messages – Domesti c (U.S.) On ly . . . . . . . . . . . . . . . . . . . . . . . 23 Sending PIN Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3 Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 5

    BlackBerry® 8830 Basics and Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Navigating Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Typing and Editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

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    [...]

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    i W elcome to Sprint Sprint and Nextel ha ve come together of fering y ou m ore choice and flexibility to do whatev er you wan t, whenever you want. This powerful combination brings y ou ac cess to more products, more services , and more of what y ou need to do more of what you wan t . W elcome and thank y ou for choosing Sprint.[...]

  • Page 8

    ii Getting Started With Y our BlackBerry® 8830 Congr atulations on purchasing a Blac kBerry® 8830 W o rld Edition smartphone. This Getting Started Guide intr oduces you to Sprin t Service and all the feat ures of your new BlackBerry® device. Whether y ou are a first-time BlackBerry® de vice user or you ar e already familiar wi th Blac k Berry ?[...]

  • Page 9

    Getting to Know Your BlackBerry® 8830 1 Getting to Know Y our Device Getting to Know Y our BlackBerry® 8830 The BlackBerry® 8830 W orld Edition Smartphone V olume keys Adjust the volume during a call End key End a call Escape ke y Move back a screen Close a menu Speakerphone k ey T urn the speakerphone on or off during a call Backspace/Delete ke[...]

  • Page 10

    2 Getting to Know Your BlackBerry® 8830 Naviga ting With Y our BlackBerry® 8830 Roll the trackball to move the cursor in any dir ec tion and highlight items on the screen. Click (press) the tr ackball to select an item or follow a link. Press the Menu butt on to open a menu. Press the Escape ke y to exit a screen, cancel an action, or go back one[...]

  • Page 11

    Getting to Know Your BlackBerry® 8830 3 Getting to Know Y our Device Click Call Lo g to make a call or view a list of recen t calls. Click Media to view sav ed videos, ring tones, pi c tures, and songs. Click Options t o f i n d t h e ma i n l i s t o f B l a c k B e r r y ® d e v i c e o pt i o n s ( i n cl u d i n g setting the Conv enience key[...]

  • Page 12

    4 Setting Up Your BlackBerry® 8830 Setting Up Y our BlackBerry® 8830 Set-Up Checklist Setting up your BlackBerry® de vice is easy . Follow these steps to get started: Inser t the Battery ( p a g e 5 ) . Charge the Ba ttery (page 7). T urn Y our BlackBerry® 8830 On (page 8). Complete the Setup Wizard (page 8). Connect to the Sprint National Netw[...]

  • Page 13

    Setting Up Your BlackBerry® 8830 5 Setting Up Y our Device Insert the Battery For mor e information on purchasing RIM approved ba tteries and accesso ries, please see “Where can I buy accessories for my B lackBerry® device?” on page 62. T o inser t the battery : 1. Press the ba ttery cov er release button. 2. Slide off the battery co ver . WA[...]

  • Page 14

    6 Setting Up Your BlackBerry® 8830 3. Insert the battery so tha t the connectors on the battery align with th e connectors on y our BlackBerry® device. 4. Re p lace the battery c over . If the battery is ch arged, your BlackBerry® device turns on.[...]

  • Page 15

    Setting Up Your BlackBerry® 8830 7 Setting Up Y our Device Charge the Ba ttery 1. Connect the small end of the USB ca ble to y our BlackBerry® de vice. 2. Depending on the type of tr avel char ger that you r eceived with y our BlackBerry® device, slide the plug blade a ttachment into the power adapter or pull the plug blades down. 3. Plug the po[...]

  • Page 16

    8 Setting Up Your BlackBerry® 8830 T urn Y our BlackBerry® 8830 On 䊳 T o turn the BlackBerry® devi ce on or of f , press the Po we r butt on on top of the device. C omplete the Setup Wizar d Y our devic e fea t ures a Setup Wizar d which is designed to help you learn about typing, set options to personalize your de vice, and set up on e or mor[...]

  • Page 17

    Setting Up Your BlackBerry® 8830 9 Setting Up Y our Device C o nnect to the Sprint National Ne twork Whe n you t ur n on you r Bl ac kB erry® device by pressing the Pow er button, it should automatically connect to the Sprint National Network. T o connect to the network successfully , your Sprin t ser vice must be active, and you must be in a Spr[...]

  • Page 18

    10 Setting Up Your BlackBerry® 8830 Set Up Y our Sprint V oicemail Sprint v o icemail is designed to tr ansfer all unanswer ed calls to your BlackBerry® device to your v oicemail, whether your phone is in use or turned off . Therefore, you will w ant to set up y o ur voicemail and persona l greeting as soon as your BlackBerry® devi ce is ac tiv [...]

  • Page 19

    Setting Up Email on Your BlackBerry® 8830 11 Setting Up Email Setting Up Email on Y o ur BlackBerry® 8830 Choosing Y our Email Setup Option T o begin sending and receiving email messages on your BlackBerry® de vice, you must set up your device with a suppor ted email account (up to 10 suppor ted accounts). The S etup Wizar d (see “C omplete th[...]

  • Page 20

    12 Setting Up Email on Your BlackBerry® 8830 䢇 Y our suppor ted email accoun t resides on a Microsof t Exchange, IBM Lotus® Domino®, or Novell Gr oupWise email server . 䢇 Y ou su bscribe to a wireless service that supports account setup using the BlackBerry® Ent erprise Server . Select the I want to us e a work email account with a BlackBer[...]

  • Page 21

    Setting Up Email on Your BlackBerry® 8830 13 Setting Up Email T o set up your email account(s) fr om your de vice : 1. In the Setup Wizar d, on the email setup screen, select the I want to cr eate or add an email address option and then click Next . 2. Click Next to open th e email setup Web si te on your de vice. 3. On the email setup W eb site, [...]

  • Page 22

    14 Setting Up Email on Your BlackBerry® 8830 Using the BlackBerry® En terprise Serv er Option If your system administr ator has provided you with an Enterprise Activ ation password, y ou can set up your supported email accoun ts (up to 10) directly from your Bl ack Be rr y® dev ic e. T o use Enterprise Activa tion from y our device: 1. In the Se[...]

  • Page 23

    Setting Up Email on Your BlackBerry® 8830 15 Setting Up Email Finding More Inf o rmation See the BlackBerry® Inte rnet Service Online Help fo r m ore i nfo rm at io n a bo u t adding supported email accounts , creating a BlackBerry® email addr ess, or managing email settings and message delivery options. T o view the BlackBerry® Inte rnet Servi[...]

  • Page 24

    16 Using Your BlackBerry® 8830 Using Y our BlackBerry® 8830 Now that y ou have y our BlackBerry® device set up and r eady to use, you can start taking adv a ntage of al l the fea tures of yo ur device. This section outlines many of the basic fea t ures of your BlackBerry® device. F or complete details, click Help () or go online to access your [...]

  • Page 25

    Using Your BlackBerry® 8830 17 Using Y our Device ⽧ Location Set tings – Domestic (U.S.) Onl y (page 28). ⽧ Using Bluetooth W i th Y our BlackBerry® 8830 (page 29). ⽧ Using Y our BlackBerry® 8830 as a Modem (page 30). ⽧ Installing the B lackBerry® Desktop Softwar e (page 32). ⽧ Using Y our BlackBerry® 8830 Wi th a Hearing Aid Devic[...]

  • Page 26

    18 Using Your BlackBerry® 8830 Making and Answ ering Phone Calls Making a Phone Call 䊳 On the Home screen or on the phone screen, t ype a phone number and press the Send k ey ( ). T o end the call, press the End key ( ). 䊳 Select a contact, call log, or phone number link on any screen and press the Send ke y ( ) to make a call. Answer ing a Ph[...]

  • Page 27

    Using Your BlackBerry® 8830 19 Using Y our Device In-Call Options During an active cal l, press to display a menu of a vailable in-call options, including Help , End Call , Flash , Conf erence C all , Mute , Notes , View Add ress Book , View Calendar , View Me ssa ges , and Home Screen . Using the Mute Option 䊳 T o mute the micr ophone during a [...]

  • Page 28

    20 Using Your BlackBerry® 8830 Making Emergency Calls – Domestic (U.S .) Only Y ou should be able to make emergency calls ev en if your BlackBerry® device is locked or y our account is restricted, pr ovided you are within r ange of a compatible wir eless network. T o make an emergency call: 䊳 Dial 9 1 1 and press . T o make an emergency ca ll[...]

  • Page 29

    Using Your BlackBerry® 8830 21 Using Y our Device Using V oicemail New V oicemail Message Alerts When you r eceive a new voice message, your Bla ckBerry® device alerts you and prompts you to call y our voicemail. Retrieving Y our V oicemail Messages Y ou can review y our messages dir ec tly from y our BlackBerry® device o r from any other touch-[...]

  • Page 30

    22 Using Your BlackBerry® 8830 Using Another Phone to Access Y our V oicemail Messages 1. Dial your wir eless phone number . 2. When your v oicemail answers, press the asterisk k ey ( * ). 3. Enter your v oicemail passcod e and press the pound k ey ( # ) to access your voicemail. Vo i c e m a i l O p t i o n s When you are c onnec ted to your v oi[...]

  • Page 31

    Using Your BlackBerry® 8830 23 Using Y our Device Sending SMS (T ext) Messag es – Domestic (U.S .) Only 1. Click Messages ( ) to display a message list, and then press . 2. Click Compose SMS T ext . 3. Do one of the following: 䡲 If the recipien t is not in your addr ess book, click [Use Once] , enter an SMS-compatible phone number , and then c[...]

  • Page 32

    24 Using Your BlackBerry® 8830 Adding C o ntacts 1. Click Address Book ( ) to display the c ontacts list, and then press . 2. Click New Addres s . 3. T ype th e contact information and then click th e trackball. 4. Click Sav e . Using the Calendar Adding an Appointment 1. Click Calendar to display the calendar view , and then press . 2. Click New [...]

  • Page 33

    Using Your BlackBerry® 8830 25 Using Y our Device 3. Select the appointment y ou wish to view or edit, press , a nd then click Open . 4. Confirm or edit the informa tion as n eeded. When you hav e finished, click the tr ackball and then click Save to sav e your changes. Going to W eb P ages 1. Click Brows er ( ) to display the br owser , and then [...]

  • Page 34

    26 Using Your BlackBerry® 8830 Setting a BlackBerry® 8830 P assword 1. Click Option s () > Security Options . 2. Click General Settings . 3. Set the Pas sw or d field to Enabled . 4. Set the other security option s and then click th e trackball. 5. Click Sav e . 6. T ype a password and then press . 7. Re type the password. 8. Click the trackba[...]

  • Page 35

    Using Your BlackBerry® 8830 27 Using Y our Device Insert ing a microSD C ard Y ou can use an optional microSD media card to extend the memory a vailable on your BlackBerry® device for storing me dia files such as videos , ring tones, pictures, or songs. 1. Press the battery co ver release button and slide off the battery c over . 2. Slide the med[...]

  • Page 36

    28 Using Your BlackBerry® 8830 Location Settings – Domestic (U .S.) Only Y our BlackBerry® device is equipped with a Location f eature for use in connection with location-based services that may be a vailable. Where services ar e available, the L ocation featur e allows the network to detect your position. T urning Location of f will hide your [...]

  • Page 37

    Using Your BlackBerry® 8830 29 Using Y our Device Using Bluetooth With Y our BlackBerry® 8830 T urning the Bluetooth Radio On or O ff T o turn on the Bluetoo th® Radio: 䊳 Click Option s () > Bluetooth . Press and then click Enable Bl uetooth . T o turn off the Bluetooth r adio: 䊳 Click Option s () > Bluetooth . Press and then click Dis[...]

  • Page 38

    30 Using Your BlackBerry® 8830 Using Y our BlackBerry® 8830 as a Modem The data capabilities of your BlackBerry® device allow y ou to use your data connection as a modem f or your desktop or laptop PC. Y ou’ll be able to send and receiv e email, browse the Internet, and access y our company’ s network anywhere on the Sprint Na tional Network[...]

  • Page 39

    Using Your BlackBerry® 8830 31 Using Y our Device 3. Once the sof tware has been fully installed, c onnec t your BlackBerry® de vice to your PC using the supplied USB cable. (Y our P C w ill de te ct th e con ne ct io n and a “Found Ne w Hardware” icon may ap pear in your system tray . ) 4. Launch the Sprint PCS Connection Man ager Softwar e [...]

  • Page 40

    32 Using Your BlackBerry® 8830 Installing the BlackBerry® Desktop Sof tware Install the BlackBerry® Desk top Softw are on a computer to perform any of the following actions: 䢇 Sync hronize org anizer data such as contacts, ca lendar entries, ta sks, and memos between your device and your c omputer . 䢇 Back up and r estore devi ce data. 䢇 T[...]

  • Page 41

    Using Your BlackBerry® 8830 33 Using Y our Device 4. F o llow the onscreen instructions to: 䡲 Select a language. 䡲 Select a country or region. 䡲 Care fully review th e terms of the licen se agreement. If you agree, click the appropriat e button to accept the agreement. 䡲 Enter the requested customer informa tion. 5. Perform one of the foll[...]

  • Page 42

    34 Using Your BlackBerry® 8830 Using Y our BlackBerry® 8830 With a Hearing Aid Device Y our BlackBerry® device has been tested for hea r ing aid device c ompatibility . When some wireless devices ar e us ed near some hearing devices (hearing aids and cochlear implan ts), users ma y detect a buzzing , humming , or whining noise. Some hearing devi[...]

  • Page 43

    Using Your BlackBerry® 8830 35 Using Y our Device the rating of y ou r hearing aid. Add the rating of y o ur hearing aid and your wireless device to determine probable usability : 䢇 Any combi ned ra ting equal to or greater than six of fers best use. 䢇 Any combi ned ra ting equal to five is considered normal use. 䢇 Any combi ned ra ting equa[...]

  • Page 44

    36 Using Your BlackBerry® 8830 Finding Help With Other F eatures 䊳 T o access a full list of help topics for your BlackBerry® device , click Help () from the Home screen. 䊳 T o access a list of topics tha t are associated with the pr ogram that y ou are using, press and then click Help . 䊳 T o open the main list of to pics for all progr ams[...]

  • Page 45

    Sprint Worldwide Wireless Ser vice 37 Sprint W orldwide Sprint W orldwide SM Wireless Service Y our BlackBerry® device allows you to roam throughout the world using b oth CDMA (C ode Division Multiple Access) and GSM (Global System for Mobile Communications ) networks. (Subject to network av ailability . For a c omp lete list of countr ies, visit [...]

  • Page 46

    38 Sprint Worldwide Wireless Serv ice Yo u r S I M C a r d Y our BlackBerry® device comes with a prei nstalled SIM (Subscriber Identity Module) card to s upp or t roa mi ng o n compatible GSM networks. 1. Press the ba ttery cov er release button , slide of f the battery cover , and remov e the battery . (S ee “Ins ert the Battery” on page 5.) [...]

  • Page 47

    Sprint Worldwide Wireless Ser vice 39 Sprint W orldwide Activa ting Global Roaming Mode Y our BlackBe rry® device is designed to enter global r oaming mode automatically when you activ ate your Sprint W orldw ide service, meaning that it should automatically c onnec t to an appropriate CDM A network or GSM network when you tra vel. Y ou may also s[...]

  • Page 48

    40 Sprint Worldwide Wireless Serv ice Making and Receiving W orldwide Calls When tra veling on in ternational networks, y ou can place and answer calls as you would on the Sprint network (see “Makin g and Answer ing Phon e Calls” on page 18), although some additional instructions ma y be requir e d to place a call. Certain fea t ures and servic[...]

  • Page 49

    Sprint Worldwide Wireless Ser vice 41 Sprint W orldwide Direct Dial T o place an i nternational call by dialing direct: 䊳 Dial the internati o nal access code, the c o untry co de, the city or area c ode, and the phone number , and then press to place the call. Making Calls Within a Country (Local or Long Distance Dia ling) The steps for placing [...]

  • Page 50

    42 Sprint Worldwide Wireless Serv ice 2. Press to insert the U.S. c ountry co de, and then enter the area c ode and number . 3. Press to place the call. Sprint V oicemail Ser vice Y our S print voicemail will follow you as you tr avel. All of your unanswered calls will be forwar d ed to your Sprint voicemail. Y ou w ill need to be sure your voicema[...]

  • Page 51

    Sprint Worldwide Wireless Ser vice 43 Sprint W orldwide Accessing Y our V oicemail New Messag e Indicators Y our voicemail message indicators may b e displayed dif ferently when r oaming internationally . 䢇 A “ Message W aiting” indicator icon or a text message is display ed when a voicemail message is r eceived. 䢇 Y ou m ay see “ Missed [...]

  • Page 52

    44 Sprint Worldwide Wireless Serv ice International Da ta Roaming Sprint W orldwide Wir eless Service can also keep you c onnec ted via email and W eb browsing when tr aveling in c o untries in which Sprint off ers data service. Data services are a vailable on both CDMA and GSM networks ; check www .sprint.com/in ternational to determine the servic[...]

  • Page 53

    Sprint Worldwide Wireless Ser vice 45 Sprint W orldwide T o select a GSM data service carrier f or a specific coun try: 1. Click Manage Connections > Mobile Network Options . 2. Select Network Mode > GSM . 3. Select Network Selection Mode > Manual . The BlackBerry® device searches and lists the av ailable ne tworks. 4. Select the network [...]

  • Page 54

    46 Sprint Worldwide Wireless Serv ice Understanding Status Messages Y ou may receive sta t us messages under certai n conditions. Before c ontac ting Sp rint W orld wid e C us tom er Sup por t , note the message, numeric code, and the conditions under which it appear ed. The following tabl e lists and describes the status messages. Status Messages [...]

  • Page 55

    Sprint Worldwide Wireless Ser vice 47 Sprint W orldwide Sys te m Bu sy Tr y L a t e r The system is experiencing heavy traffic. Please try again later . Service Con fl ic t This service cannot be enable d because an incompat ible service has alre ady been turned on. Please T ry Again An error oc curred. N ote the erro r code and try again. Self Che[...]

  • Page 56

    48 Sprint Worldwide Wireless Serv ice Co nt a c ti n g S p r i n t If you e xperience any issues with voice or data services while outside of the United States, Sprin t off ers customer su pport 24 hours a day . In the ev ent that you do experience an issue, try the following actions: 䢇 First try powering y our device off and then back on; this w[...]

  • Page 57

    Sprint Worldwide Wireless Ser vice 49 Sprint W orldwide From a landline phone when outside the United States: Sprint W orldwide C ustomer Suppor t can be reached from a landline phone at 1-817-69 8-4199, op tion 2 . Access or connection fees may apply . The toll free numbers below can also be used to contact Spri nt Worldwide Customer Support in th[...]

  • Page 58

    50 BlackBerry® 8830 Basics and Shortcuts BlackBerry® 8830 Basics and Short cuts Naviga ting Screens Lock the Blac kBerry® device/k eyboard Click Key b o a r d L oc k . (Set a password for added security .) Unlock the Black Berry®device/ keyb o ar d Press and press . Mov e the cursor horizontally or ver t ic al ly Roll the trackball. – or – [...]

  • Page 59

    BlackBerry® 8830 Basics and Shortcuts 51 Basics & Shor tcuts T yping and Editing Capitalize a letter Press and hold th e letter . Insert a period Press twice. T ype the alternate chara cter on a key Press and press the desired key . Insert a symbol Press . Insert an accented character Press and hold a le tter and roll the trackball left or rig[...]

  • Page 60

    52 BlackBerry® 8830 Basics and Shortcuts Field s T o change values in a field, highlight the field, click the track ball, and click a value. On an option sc reen, you can also select an option and click the tra ckball. Click Change Option . Click a value. Menus T o view a menu, press . If there is more than one av ailable action for the item , a s[...]

  • Page 61

    BlackBerry® 8830 Basics and Shortcuts 53 Basics & Shor tcuts Status Indica tors Battery Status Full ba ttery power Low battery power Charging roamin g Number mode on message sen ding receiving da ta Shift mode o n message not sent tran smitting data Alt mode on read messag e alarm set pl aced call unread messa ge voice mai l me ss age missed c[...]

  • Page 62

    54 BlackBerry® 8830 Basics and Shortcuts Wireless Netw ork Co verag e Y ou must be connected to the Sprint Na tional Network to begin using many of the fea tures of your BlackBerry® device. T o connect to or disconnect from the network, click T urn Wireless On /Turn Wireless Off . Indicators on the Home scr een show the wireless co verage lev el [...]

  • Page 63

    BlackBerry® 8830 Basics and Shortcuts 55 Basics & Shor tcuts Shortcuts Y ou r BlackB erry® devi ce off e rs a numb er of keyboard shortcuts to help make navigating your device easier and f aster . Phone Shortcuts Open the phone scre en or make a phone call Press . End a call Press . T urn mute on or off during a call Press the Mute ke y on th[...]

  • Page 64

    56 BlackBerry® 8830 Basics and Shortcuts Brow ser Shor tcuts Open a sele cted link Press or click the link. Go to a specific W eb page Press . Go back one page Press the Escape key ( ). Exit the bro wser Press and hold th e Esc ape key ( ) . Return to the home page Press . Open the bookmark list Press . Add a bookmark Press . View a list of recent[...]

  • Page 65

    BlackBerry® 8830 Basics and Shortcuts 57 Basics & Shor tcuts Message List Shortcuts Open a sele cted me ssage Press . Reply to s en der Pr ess . Forw ard message Press . Go to messages from the next da y Press . Go to the next unread message Press . File a message Press . View sent messages Press + . View received messages Press + .[...]

  • Page 66

    58 BlackBerry® 8830 Basics and Shortcuts Calendar Sh ortcuts Go to the next day , week, or month Press . Go to the previous day , week, or month Press and press . Move the cursor horiz ontally in week view Press and hold and roll the track ball. Move the cursor vertically i n mont h view Press and hold and roll the track ball. Note: Fo r the Calen[...]

  • Page 67

    Frequently Asked Questions 59 FA Q s Frequently Ask ed Questions Why does m y BlackBerry® device not turn on? 䢇 The power might be of f . Press the Powe r button on top of the device. 䢇 The battery might not be charged. S ee “Charge the Ba ttery” on page 7 for more informa tion. Why does m y BlackBerry® device not char ge? 䢇 A connectio[...]

  • Page 68

    60 Frequently Asked Questions 3. Connect the larger end of the USB cabl e to an available USB port on your com pu t er . Why can I not send or r eceive email messages? V erify that y our BlackBerry® device is connected to the Spri nt Nationa l Network and that you are in a wir eless cover age area. See “Connect to the Sprint National Ne tw o rk [...]

  • Page 69

    Frequently Asked Questions 61 FA Q s administrator might permit you to install the BlackBerr y® Desktop Redirector on your c omputer to integr ate your BlackB erry® de vice with your supported email accoun t . T o integr ate y o ur BlackBerry® device wi th a supported email accou nt using the BlackBerry® Desktop Redir ect or , when you install [...]

  • Page 70

    62 Frequently Asked Questions How do I clean th e screen? Clean the screen and y our BlackBerry® devi ce using only a soft dry cloth. Do not use liquid, aerosol cleaners , or solvents on or near your Bl ackBerry® device. Disconnect any cables from the computer and unplug any charging accessories from the electrical outlet bef ore cleaning . Where[...]

  • Page 71

    Frequently Asked Questions 63 FA Q s For example, you can visit the f ollowing Web s ite using the browser on your BlackBerry® device: mobile.black berry .com . Why does the screen on m y BlackBerry® device turn of f ? When you do not use y o ur BlackBerry® device fo r a period of time, the screen turns off to c onserve battery power . Roll the [...]

  • Page 72

    64 Frequently Asked Questions Help or con tact Sprint fo r more inform ation about changing or updati ng your BlackBerry® device. Why can I not add a supported email addres s? V erify that the email ac count t h at is as socia ted with the email address that y ou want to add supports POP3 or IMAP4. Con tac t your email pro vider for more informati[...]

  • Page 73

    Frequently Asked Questions 65 FA Q s T o synchronize personal informa t ion mana gement (PIM) data such as contacts, tasks , and appointmen ts, y ou must install the BlackBerry® Desktop Softw are. See “Installing the BlackBerry® Desktop Softwa re” on page 32 f or m ore informa tio n. Where Can I Find Mor e Information? User Guide Th e u s er [...]

  • Page 74

    66 Subscriber Agreement: General Terms and Conditions of Service Subscriber Agreement: Gener al T erms and Conditions of Service Please note these terms may not be the most current version. A current version of the terms is av ailable at our Web site or upon r equest . T erms and Conditions Basic Definitions In this document: (1) “we,” “us,?[...]

  • Page 75

    Subscriber Agreement: General Te rms and Conditions of Service 67 T e rms & Conditions activa te Ser vices as part of a bundle with another company’ s services (for examp le, cable services, home phone services, etc.). The additional terms for bundled Services may either modify or replace certain provisions in these T s &Cs, including ter[...]

  • Page 76

    68 Subscriber Agreement: General Terms and Conditions of Service Early T ermination Fee requireme nts prior to selecting Services. Af ter you hav e satisfied your T erm Commitment, y our Ser vices continue on a month-to-mon th basis without any Early T ermination Fee, unless y ou agree to extend y our T erm Commitment or agree to a new T erm Commit[...]

  • Page 77

    Subscriber Agreement: General Te rms and Conditions of Service 69 T e rms & Conditions restricted by or inconsisten t with the Agreement; (g) breaching the A greement, including our Policies; (h) pr oviding false, inaccur ate, date d or unverifiable identifica tion or credit informat ion, or becoming insolvent or bankru pt; (i) modifying a Devi[...]

  • Page 78

    70 Subscriber Agreement: General Terms and Conditions of Service us updated cr edit information upon request. W e may provide y our payment hist or y and other account billing/ charge informa tion to any credit reporting agency or industry clearinghouse. Account Spending Limits (“ ASL ”) An ASL is a temporary or permanent limit (typica lly base[...]

  • Page 79

    Subscriber Agreement: General Te rms and Conditions of Service 71 T e rms & Conditions infringe on the copyrigh t of another , or upload or tr ansmit any “virus” , “worm ” , or malicious code; or (e) in an y way prohibit ed by the terms of our Services, the A greement or our Policies. Y our Device, Number & E-mail Addr ess; Caller I[...]

  • Page 80

    72 Subscriber Agreement: General Terms and Conditions of Service rely on location informa tion, such as E911 and GPS navigation, depe nd on your Device’ s ability to acquire satelli te signals (typically not available indoors) and network cov erage. Roaming “Roaming” typically r efers to cov erage on another carrier’ s network that we mak e[...]

  • Page 81

    Subscriber Agreement: General Te rms and Conditions of Service 73 T e rms & Conditions Specific T erms & Restrictions On Using Data Services In addition to the rules for using all of our other Services, unless we identify the Service or Device you hav e selec ted as specifically inte nded for that purpose (f or example, wireless routers , D[...]

  • Page 82

    74 Subscriber Agreement: General Terms and Conditions of Service signal. For inc oming calls answered, you’ re charged from the time shortly befor e the Device starts ringing until you pr ess EN D or the network connection otherwise breaks. If char ges vary depending on the time of day tha t you place or receive c alls (e.g., Nights and W eekend [...]

  • Page 83

    Subscriber Agreement: General Te rms and Conditions of Service 75 T e rms & Conditions example, the size of downloadable files – ar e not reliable predictors of actual usage. Y our bill won’t separ ately list the number of KB attributed to a specific action/ data session. Y our Bill Y our bill provides y ou notice of your charges. It reflec[...]

  • Page 84

    76 Subscriber Agreement: General Terms and Conditions of Service exemption, y ou must provide us with a valid exempti on certificate. T ax ex emptions generally won’t be applied r etroactively . Surcharges Y o u agree to pay the surcharges , fees and other charges that we assess to recoup our gove rnment costs or c osts of complying with certain [...]

  • Page 85

    Subscriber Agreement: General Te rms and Conditions of Service 77 T e rms & Conditions Yo u r P r i v a c y Y ou agree to the terms of our Priv acy Policy , available at our W eb site, when you use our Services. This policy may change from time to time, so review this policy with r egularity and care. Among other things, the polic y includes im[...]

  • Page 86

    78 Subscriber Agreement: General Terms and Conditions of Service certain circumstances, an emergency call ma y be routed to a sta t e patrol dispa tcher or alternativ e location set by local emergency serv ice providers. Enhanced 911 service (“E911”), where enabled by local emergency authorities, uses GPS technology to pro vide location informa[...]

  • Page 87

    Subscriber Agreement: General Te rms and Conditions of Service 79 T e rms & Conditions services, (g) information or c om munication that is block ed by a spam filter , or (h) things beyond our c ontrol, including acts of God (for e xample, weather-rela ted phenomena, fire, earthquake, hurricane, etc.), riot, strike, w ar , terrorism or governme[...]

  • Page 88

    80 Subscriber Agreement: General Terms and Conditions of Service (1) “Disputes” ar e any claims o r contro versies ag ainst each other r elated in an y way to ou r Services or the Agreement, INCLUDI NG, but not limited to, co verage, Devic e s, priv acy , or advertising, even if it arises af ter Services hav e terminated – this includes claim[...]

  • Page 89

    Subscriber Agreement: General Te rms and Conditions of Service 81 T e rms & Conditions arbitra t ion administr ative or filing fees abo v e: (a) $25 if y ou are seeking less than $1,000 from us; or (b) the equiva lent court filing fees for a court action in the appropriate jurisdiction if you are seeking $1,000 or more fr om us. Exc e ptions T [...]

  • Page 90

    82 Subscriber Agreement: General Terms and Conditions of Service you’v e provided us, by calling you on y our home phone or Device, by voice message on your Device or home phone, or by text message on your De vice. Other Important T e rms Subject to federal law or unless the A greement specifically pro vides otherwise, this Agreemen t is governed[...]

  • Page 91

    Subscriber Agreement: General Te rms and Conditions of Service 83 T e rms & Conditions Legal Notice Rese arch In Motion, the RIM logo, BlackBerry , the BlackBerry logo , and SureT ype ar e register ed with the U .S. P atent and T rademark Of fice and may be pending or r egistered in other coun tries – these and other marks of Research In Moti[...]

  • Page 92

    84 Subscriber Agreement: General Terms and Conditions of Service CONSUL T ANTS SHALL BE LIABLE TO YOU FOR ANY D AMAGES WHA TSOE VER B E THEY DIRE CT , ECONO MI C, CO MMERC IAL, SPECIAL, CONSEQUENTIAL, INC IDENT AL, EXEMPLARY , OR IN DIR ECT DAMAGES , EVEN IF RIM HAS B EEN ADVISED OF THE POSSIB ILITY OF SUCH D AMAGES, INC LUDING WITHOUT LIMIT A TION[...]